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Infrastructure & IT Service Desk Manager Do you have experience of working in a technology management role? We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation. Position: SIT67 Infrastructure & IT Service Desk Manager Location: Home Based, Nationwide, UK. However, occasional travel required, including for team meetings. Hours: Full-time, 35 hours per week Salary: Circa £45,100 per annum Contract: Permanent Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 17 May 2026 Interview Date: To be confirmed The Role Reporting to the Associate Director of Technology, this role is responsible for ensuring the organisation's infrastructure is fit for purpose and that the service desk delivers a responsive, high-quality service to users. About You We are looking for someone with experience of working in a technology management role with strong communication skills and the ability to work professionally with integrity across multiple teams. The role will require: Strong knowledge of Microsoft technologies, including Office 365 Good awareness of technology security and cyber threats Demonstrable significant experience with cloud platforms (Azure/AWS) Broad understanding of server and end-user environments Solid networking knowledge Experience managing service desks, processes, and user experience Applications As part of the process you will be asked to submit your CV and a covering letter demonstrating how you meet the person specification set out in the Role Profile and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your application. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. You will be able to view the role profile when you apply. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Infrastructure Manager, Service Desk Manager, Technology Manager, Service Desk Triage Manager, First Line Support, Second Line Support, Third Line Support, IT Support Manager. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

Come and join the Littlefish team! Work location: Sheffield Hybrid Salary: Up to: 70,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: As a Senior Network Engineer at Littlefish, you'll provide proactive 3rd line support across our Network and Firewall technology stack within our support remit. You'll be comfortable working independently to resolve client issues, including communicating clearly with non-technical colleagues and customers. We value calm, evidence-based thinking - especially when investigating incidents and identifying the right fix. Most of your time will be spent resolving inbound technical issues (some of which will be complex or sensitive and require special handling), and from time to time you'll support major incidents affecting your clients. Outside of incident resolution, you'll also deliver requests and changes, help other engineers with tricky problems, and take part in continuous improvement activities that strengthen how we operate. You will: Provide proactive 3rd line support for Network/Firewall technologies within the Littlefish support remit Act as a technical escalation point for internal technical teams Work with Service Managers/Service Desk Manager on escalated issues Provide technical expertise and resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes and procedures Create and maintain knowledge base articles around core internal and customer technologies Who you are: You're a hands-on network engineer with a strong technical foundation who enjoys solving problems, taking ownership, and delivering great customer outcomes. You're confident working independently, know how to communicate clearly with technical and non-technical audiences, and you're calm and methodical when pressure is on. You will have: Proven experience working as a Senior Network Engineer, ideally within an MSP or multi-customer environment A solid technical foundation across routing, switching, Firewalls and network security Hands-on experience supporting enterprise networking technologies such as Cisco, Juniper or Fortinet Firewall expertise particuarly with Cisco products such as Firepower(FTD) and ASA. The ability to investigate and resolve technical incidents independently using clear, evidence-based thinking Confidence communicating with both technical and non-technical colleagues and customers Experience producing high-quality technical documentation, SOPs and diagrams A calm, organised approach with the ability to manage priorities and perform well under pressure What can we offer you? Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).

Temporary Head Concierge - City of London Monday - Friday 08:30-17:30 We are currently looking for a head concierge to join us in 5 high end residential building. You will have the luxury of working with one of the largest, award winning property management companies in the city of London. Our client offers shift flexibility, opportunities to go permanent and training! A Day Concierge's role entails; Ensuring the provision of excellent concierge services To assume overall responsibility for the smooth running of the building in all respects and to supervise staff. Reporting back to Residents, Managing Agent, or Client where required. To ensure that sufficient cover for both cleaning and porterage or services is provided at all times, using contract staff as necessary. To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work continues to reach required standard. A staffing report is to be produced monthly. To ensure that all staff are familiar with the reporting and logging procedures at the building and that they follow the procedures in the building manual when recording and reporting incidents/accidents. Meet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Check and screen all visitors and guests ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary. Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Correct reporting of any security/health and safety issues, incidents, and complaints. Taking appropriate action in the event of an emergency. Issuing of keys only to correct personnel / residents whilst always recording the signing in and out of keys Responsibility for the site fire and emergency procedures policy If you are interested, please apply directly with your CV or give us a call on .

One of our international clients' with a HQ in Newcastle are looking to bring on an IT Field Service Manager as part of their core IT Ops Function. You will be involved in leading a national team of IT Field Engineers, ensuring all sites within the organisation are provided with the IT Support they need. You will be customer focused driven, with a keen eye for detail and will help develop and improve how the team operates moving forwards. The role is 4 days on site your main location will be Newcastle, although travel to the various sites across the country will be required. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Field Service plans and identify and work on continuous improvement of the service. Manage the Field Engineering teams day-to-day operations, providing colleagues with IT Support they require, giving confidence that issues will be investigated, actioned and resolved. Create a positive culture that emphasises customer centricity, continuous improvement, cost efficiency, and agility. Plan, support and manage the introduction of new services (e.g. knowledge) for IT Field Services. Lead resource planning for the team for both support and projects (incl. Tech refresh, M&A, Site Refurbs or Application rollouts), engaging with stakeholders across IT (e.g. PM's, PMO, Tech Co-ordinators, Service Desk etc), ensuring required outcomes are achieved. Create, manage and deliver a backlog of improvements for the Field Engineering team. Work closely with the Service Desk and Service Owners, delivering better services & processes (i.e. automation / shift left) to increase value and customer satisfaction. Be visible, visiting sites with the team. Co-ordinate team on engaging and communicating with colleagues on a regular basis to understand and resolve issues. Manage or input into any related Supplier service reviews & budget plans. Provide Duty Incident Manager out of hours support, on a rota basis. Experience required: Leadership of a geographically dispersed Field IT support Ability to work with people of all working styles, backgrounds, experience, etc Excellent interpersonal skills with the ability to communicate and influence at all levels Good presentation and stakeholder management skills Ability to prioritise and manage team workloads Deal with complexity and ambiguity Highly organised with excellent time management skills and attention to detail Eagerness to learn and develop and willing to go the extra mile Reliable and approachable Ability to travel to sites Experience of Major Incident management A wiliness to work out of hours in the resolution of issues (from time to time) Benefits include: Pension Scheme Hybrid working Company Bonus Travel Benefits

K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham. Role: Service Desk Team Leader Salary: £45,000-£50,000 DOE Hours: 37.5 per week Location: Birmingham (B37) Reporting to: Digital Services Manager About the Role This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business. Key Responsibilities Lead, support, and motivate a high-performing Digital Services team, embedding company values into daily activity. Oversee daily stand-ups focused on major incidents, ticket progression, and potential breaches. Manage team rotas to ensure effective coverage for in-hours and out-of-hours support. Take ownership of IT Service Management processes including Incident and change. Work with internal teams and external suppliers to remove blockers and enhance service performance. Produce and share monthly service dashboards and insights with senior stakeholders. Promote automation, efficiency, and continuous improvement within service operations. Maintain a skills matrix and support team development through coaching and mentoring. Uphold excellent standards of professionalism, empathy, and communication in all service interactions. Contribute to digital transformation initiatives and help build a proactive, people-centred service culture. About You You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach and strong people skills. You will ideally hold an IT-related degree or equivalent qualifications. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required. Begin Your NEW Journey If you're looking to grow your IT career and help shape the digital workplace of tomorrow, we'd welcome your application. Apply now to become the next Service Desk Team Leader.

Customer Service Advisor Trainer Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees. What you'll do Schedule training across the service desk Update the Client training database Identification and analysis of training courses required with steer from the Line Manger Delivering and facilitating training courses to new starters Ensure new starters readiness to go live in line with Client requirements Co-ordinate course attendance Identify and communicate any areas of improvement Ensure quality of new and existing user documentation and training materials Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders What you'll bring Previous experience in a Service Desk/ Training role Excellent written and verbal communication skills Good MS Office skills Organised, self-motivated, creative thinker, team player Ability to work independently without close supervision If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today!

Research and Publishing Assistant If you are keen to begin your career in educational publishing, product development or research, and you can see the big picture while keeping an eye on detail, then Oriel Square will give you the opportunity to shine. Some applicants for this role may have some research or publishing experience, and others might have none: we will invest in the candidate we expect to grow into the role. Oriel Square is an equal opportunity employer. We want to contribute to a diverse and equal workforce in educational publishing, and we encourage applications regardless of age, gender, race, sexuality or any other protected characteristic. The role The Research and Publishing Assistant will support our Communications Manager, Publishers and Programme Managers, Commissioning Editor and Directors in ensuring the smooth running of a wide portfolio of research and publishing projects, covering curriculum and ELT products and services in the UK and internationally. They will take on a wide range of research and publishing tasks, from desk research through QA of print and digital learning objects and assets, to writing reports, editing our weekly newsletter and getting involved in the detailed content and consultancy work we take on for our clients. They will work closely with the Communications Manager and colleagues in and out of house to ensure excellence in content and presentation. They will help out from time to time with administrative tasks across the company. About you An ambitious and motivated individual looking to build a career in educational policy and research or educational publishing. You should be motivated by a passion for education. About Oriel Square Oriel Square is a well-established and highly-regarded company delivering high-quality consultancy services to the commercial and charity education sector. From large-scale education course development to bespoke smaller projects, we provide analysis, insight, skill and creativity wherever it's needed in education. We're located in central Oxford, and have well-established links with the major UK-based global educational publishers, charities, awarding bodies and EdTechs across the world. You should expect this role to develop as we do. Role responsibilities Work with the team to coordinate and report on projects, and keep schedules and budgets up to date. Undertake publishing and research work across a range of content types and competencies. Manage, maintain and add to our list of contacts and relevant freelancers. Support the company in an administrative capacity from time to time. Your skills Excellent spoken and written communication skills Organised and reliable Proactive communicator with a creative streak Some experience of working in education, educational or social / public sector or policy research or in publishing, which may include work experience or employment; or demonstrable transferable skills. This job would suit a graduate, but also anyone who can demonstrate equivalent relevant skills. Development Oriel Square is active in many aspects of educational research and product development. We are looking for perceptive and creative input into these activities, and all members of staff can expect involvement as we develop. We will invest in the right candidates to make sure that you and we remain properly informed, experienced and skilled to react to change in the market and growth in our business and scope. Conditions and pay Oriel Square believes in productive hours, not long hours. This informs our 28 hour full-time policy. Full time (28 hours/4 days) £28,000 p.a. 20 days' holiday (equivalent to 5 weeks) + public holiday allowance Workplace pension Our full-time 28-hour working week Our working week is shorter than that of many employers, but we get at least as much done without sacrificing quality. We believe there are huge benefits both at work and at home from keeping to regular, focused working hours. While there will always be occasions when private life can intrude, we believe that our week makes plenty of time for regular life admin to happen outside work time. And our 28-hour week doesn't mean working less - this is a full-time job. Our offices Oriel Square has an office close to the centre of Oxford. We welcome our team to the office as many days a week as they want to work there, with an expectation of two days a week as normal practice. We expect any employee wanting to work from home to have an appropriate workspace in line with good health and safety practice and excellent, reliable wifi. We will provide a laptop as part of your role, and in the office you will have a dedicated work station including monitor and other peripherals.

We are the UK's leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our new store in Farnham which opened in November and as part of our professional and friendly team of 3, we offer a competitive salary, annual discretionary bonus, company pension, 23 days holiday, staff discount, My Staff Shop platform, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period. You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products. The role would candidates with previous experience working in the retail sector for companies like Carphone Warehouse, John Lewis, Currys, B&Q or similar. We are looking for candidates with proven sales experience and customer service skills who have the confidence to approach customers. You must have good PC skills and be a fast learner with the ability to retain product information, along with good telephone skills to follow up on orders. Reporting to the Branch Manager, your key duties will be: Sales Duties • Deliver excellent customer service that exceeds all customer's expectations. • Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible. • Dealing with customers' orders and queries in a confident, efficient and professional manner. • Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given). • Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc. • Matching the needs of the customer to the best product available, remembering upselling and stock levels. • Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly. • Resolving any customer issues/inquiries to a satisfactory conclusion. • Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off). • Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented. • Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise. • Ensure all promises made to customers are realistic, achievable and are completed. • Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager. General Duties • Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day. • Prepare and assist with stocktakes adhering to Company procedure. • Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to. • Assist with the training and development of all new recruits. • Report any Health and Safety issues to your line manager. • Take on any reasonable ad hoc duties to ensure the smooth running of The Company. To be successful for the Sales and Customer Support Advisor role you will have proven sales experience selling an actual product and the desire to work in the retail sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and the ability to learn to use inhouse purchasing systems. You should have the ability to show customer service skills and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop. We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary. Please send your CV for immediate consideration.

Infrastructure & IT Service Desk Manager Do you have experience of working in a technology management role We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation. Position: SIT67 Infrastructure & IT Service Desk Manager Location: Home Based, Nationwide, UK. However, occasional travel required, including for team meetings. Hours: Full-time, 35 hours per week Salary: Circa £45,100 per annum Contract: Permanent Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 17 May 2026 Interview Date: To be confirmed The Role Reporting to the Associate Director of Technology, this role is responsible for ensuring the organisation s infrastructure is fit for purpose and that the service desk delivers a responsive, high-quality service to users. About You We are looking for someone with experience of working in a technology management role with strong communication skills and the ability to work professionally with integrity across multiple teams. The role will require: Strong knowledge of Microsoft technologies, including Office 365 Good awareness of technology security and cyber threats Demonstrable significant experience with cloud platforms (Azure/AWS) Broad understanding of server and end-user environments Solid networking knowledge Experience managing service desks, processes, and user experience Applications As part of the process you will be asked to submit your CV and a covering letter demonstrating how you meet the person specification set out in the Role Profile and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your application. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. You will be able to view the role profile when you apply. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It s only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Infrastructure Manager, Service Desk Manager, Technology Manager, Service Desk Triage Manager, First Line Support, Second Line Support, Third Line Support, IT Support Manager. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!

MEP Revit & BIM Manager MEP Digital Co-ordination/ Revit & BIM Manager (Stage 5 End-to-End Construction Building Services) Greenwich Design District Competitive depending on experience, Up to circa £70,000 8:00am - 4:30pm (With flexibility if required) Dynamite Recruitment are working exclusively with a fast-growing, modern and dynamic MEP end-stage (Stage 5) construction design business, delivering fully coordinated, build ready solutions using advanced 3D design methods. This business are genuinely at the forefront of what they do not just in design delivery, but in how they operate. They utilise their own on-site scanning technology and work closely with major retail clients including John Lewis, Tesco, Sainsbury's and more , giving their engineers real exposure to high impact, live projects.This MEP Revit & BIM Manager role is client facing and influential , with the opportunity to act as a key figure within a tight knit, ambitious team. You'll be involved across the full lifecycle of Stage 5 delivery - from coordination through to construction ready output. What we're looking for in the new MEP Revit & BIM Manager: Strong level of experience in delivering detailed Stage 5 construction-ready MEP REVIT & BIM drawings, including a clear understanding of installation and fabrication level detail. Experience with Point Cloud data and BIM coordination through CDEs such as BIM360/Autodesk Construction Cloud (ACC). The ideal candidate should be confident in a client-facing role, capable of acting as a lead representative and guiding co-ordinators. More about the Revit & BIM Manager day to day: You will produce Stage 5, construction ready 3D BIM & REVIT models and detailed drawings. Work hands on in Revit, integrating Point Cloud data for accurate as built referencing. Coordinate BIM models across contractors, architects, and project stakeholders using BIM360/Autodesk Construction Cloud. Conduct clash detection, QA, and ensure designs comply with UK building standards. Collaborate with project teams and occasionally attend sites - see your coordinated designs come to life. Overseeing the small coordination team. If you're looking for something a bit more modern, hands-on, and growth focused than a traditional consultancy environment, it's definitely worth a conversation!

Come and join the Littlefish team! Work location: Sheffield Hybrid Salary: Up to: £50,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: As a Network Engineer at Littlefish, you'll provide proactive 3rd line support across our Network and Firewall technology stack within our support remit. You'll be comfortable working independently to resolve client issues, including communicating clearly with non-technical colleagues and customers. We value calm, evidence-based thinking - especially when investigating incidents and identifying the right fix. Most of your time will be spent resolving inbound technical issues (some of which will be complex or sensitive and require special handling), and from time to time you'll support major incidents affecting your clients. Outside of incident resolution, you'll also deliver requests and changes, help other engineers with tricky problems, and take part in continuous improvement activities that strengthen how we operate. You will: Provide proactive 3rd line support for Network/Firewall technologies within the Littlefish support remit Where you have the skills, support additional technologies (eg, Infrastructure Cloud/On-Prem related issues) Act as a technical escalation point for internal technical teams Work with Service Managers/Service Desk Manager on escalated issues Provide technical expertise and resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes and procedures Create and maintain knowledge base articles around core internal and customer technologies Who you are: You're a hands-on network engineer with a strong technical foundation who enjoys solving problems, taking ownership, and delivering great customer outcomes. You're confident working independently, know how to communicate clearly with technical and non-technical audiences, and you're calm and methodical when pressure is on. You will have: Proven experience working as a Network Engineer, ideally within an MSP or multi-customer environment A solid technical foundation across routing, switching, Firewalls and network security Hands-on experience supporting enterprise networking technologies such as Cisco, Juniper or Fortinet The ability to investigate and resolve technical incidents independently using clear, evidence-based thinking Confidence communicating with both technical and non-technical colleagues and customers Experience producing high-quality technical documentation, SOPs and diagrams A calm, organised approach with the ability to manage priorities and perform well under pressure What can we offer you? Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).

Infrastructure & IT Service Desk Manager Do you have experience of working in a technology management role? We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation. Position: SIT67 Infrastructure & IT Service Desk Manager Location: Home Based, Nationwide, UK. However, occasional travel required, including for team meetings. Hours: Full-time, 35 hours per week Salary: Circa £45,100 per annum Contract: Permanent Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 17 May 2026 Interview Date: To be confirmed The Role Reporting to the Associate Director of Technology, this role is responsible for ensuring the organisation s infrastructure is fit for purpose and that the service desk delivers a responsive, high-quality service to users. About You We are looking for someone with experience of working in a technology management role with strong communication skills and the ability to work professionally with integrity across multiple teams. The role will require: Strong knowledge of Microsoft technologies, including Office 365 Good awareness of technology security and cyber threats Demonstrable significant experience with cloud platforms (Azure/AWS) Broad understanding of server and end-user environments Solid networking knowledge Experience managing service desks, processes, and user experience Applications As part of the process, you will be asked to submit your CV and a supporting statement as one document of no more than three pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. This will also be your opportunity to state any preferences for flexible options, as applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. You will be able to view the role profile when you apply. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It s only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Infrastructure Manager, Service Desk Manager, Technology Manager, Service Desk Triage Manager, First Line Support, Second Line Support, Third Line Support, IT Support Manager. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Job Title: Helpdesk Operative Location: UCLH Hospitals, London CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in London. The main feature of this role will be to provide exceptional customer service and ensure effective operation of the site wide helpdesk. To offer support to the CBRE managerial staff on site and provide administrative support to the contract, maintaining concise records and details of CBRE and client information. The role will require close liaison with the engineers, office team, site team and client. Including various ad-hoc duties. This role will form part of the CBRE UCLH team who provide first line support for all reactive calls reported by the NHS Trust and staff on site. CBRE provide 24/7 service delivery support for the hospitals. RESPONSIBILITIES Take full ownership of the helpdesk and PPM management systems ensuring key stakeholders are kept up to date with any outstanding issues (overdue PPM's, issues with completed PPM's, corrective works from PPM, outstanding reactive work orders). Management and control of all Helpdesk calls/work orders and the day to day running and tracking of all reactive tasks. Consistently liaise with any/all stakeholders who have on-going problems to resolve these in a timely manner, ensuring an explanation is provided for any delays (i.e. parts on order, out of hours work etc) Ensuring that the helpdesk system and telephones are always manned. Answering all calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Monitoring calls received from the customer through to call completion and updating records Liaise and keep site teams informed on all aspects of problems, defect and deficiencies. Raising the correct work orders on the CAFM system, ensuring all information is fully detailed, documented and tracked regularly. Raise and assign work orders to relevant resources. Closure of vendors work orders on the CAFM system, ensuring all paperwork is saved and forwarded to site teams and requestors are kept fully updated on progress. Ensure all works orders are 'closed off' once completed satisfactorily. Weekly/monthly allocation and closure of PPM tasks on the CAFM system. Produce daily/weekly/monthly progress reports detailing reasons for tasks complete/outstanding as necessary and as required. Compiling and entering information required for the client monthly reports. Preparing the figures to ensure the best results are met and achieving the timescales met. Customer contact (internal and external), which may involve travel to other sites. Ensuring full auditable trails of all jobs (reactive and PPM). Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Contact vendors to obtain dates for upcoming PPMs in line with OP18 dates. To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope. Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations. Promote and maintain CBRE culture. Effective communication with all levels of internal teams and external customers. Familiar with daily operations and the specific scope of the contract. Undertake any ad-hoc duties as instructed by the Helpdesk & Systems Manager, Head of Compliance or Account Director. PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Proficient in the use of MS Office applications. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Experience of working within an NHS or Healthcare environment would be advantageous. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.

Trainee Recruitment Consultant Start your recruitment journey in a fast-paced, rewarding role where you truly make a difference. We are an ambitious, hardworking and compassionate Healthcare Recruitment Agency established in 2018, with 3 additional thriving branches across the country. At SaferHandCare, we value integrity, transparency and a collaborative, progressive culture. Above all, we have an unwavering passion for recruitment and supporting Nursing/Residential Homes and vulnerable individuals. Healthcare recruitment can be challenging, but it is also incredibly rewarding we support each other and make a real difference every day! Newcastle-under-Lyme £27,000 (+ £2400 per annum for on call + uncapped commission) Fulltime; Monday - Friday Additional on call duties on evenings and weekends, on a rota basis 8am 4pm Driving licence required Onsite Role: As a Trainee Recruitment Consultant within the healthcare industry, you will manage our busy temporary staffing desk, providing support with effective scheduling and liaising with our dedicated, registered care staff and local residential and nursing establishments that we support. You will also actively participate in new business development activities. This is a fast-paced, people-focused role suited to someone who thrives under pressure and enjoys building relationships while delivering outstanding service. You will be fully supported by approachable and hands-on management and the wider team, who value and recognise your hard work, with clear rewards and progression opportunities. Your duties will mainly include: Taking an active role in the candidate attraction process including sourcing potential healthcare professionals, reviewing applications, conducting interviews and onboarding Managing existing clients to ensure all temporary staffing needs are met Prospecting potential clients by using sales, business development, marketing techniques and networking to grow your client base Achieving and exceeding KPI's, targets & objectives on a daily/weekly/monthly basis Collaborating effectively with the team Getting to know our carers and their schedules, locations etc., as well as building/developing strong relationships with the care home managers Retaining information regarding care home preferences, shift patterns etc. Delivering the highest quality of client and candidate service Ensuring compliance is maintained to the highest standard Co-ordinating shifts on a busy temp desk Managing the out of hours on-call phone shared on a rota basis including alternate weekends Nominating Carer s of the Month based on their hard work and dedication Ad hoc duties when required Requirements: Ideally, you will currently be working as a Recruitment Consultant within Healthcare or on a busy temporary desk. However, we are also open to motivated trainees with the right attitude and transferable skills, as full training will be provided. If you re ambitious, driven and motivated by making a difference while helping others, that s exactly what we re looking for! You will also ideally have: Demonstrable experience of resilience and remaining focused when things don t go as planned healthcare recruitment is a particularly difficult industry, but we re in it together and we re making a difference every day! Confident approach, and sometimes assertive when needed, with excellent communication and interpersonal skills Ability to multitask in a fast-paced environment and work reactively Excellent organisational skills with the ability to think outside the box A full UK Driving License with access to your own vehicle during working hours Flexibility to manage the on-call phone during evenings and weekends on a rota basis Additional Information Uncapped, generous commission structure On call bonus Incredible potential for career development as part of a growing business Supportive, friendly, and approachable management who will not only listen but value your ideas and input into the business Working alongside a vibrant, talented, and motivated team Regular incentives (including trips abroad, cash prizes, meals out, additional annual leave etc.) Social Events Annual Leave rising with service up to 25 days Additional day off on your birthday Christmas Shut Down This is a fantastic opportunity for someone with drive, ambition and focus to have a real impact in a growing business, looking to progress their career. If you have the relevant experience and would like to learn more, then please call (phone number removed) (option2) and ask for Rebecca Quilliam-Brown. Alternatively, submit your application for consideration.

Randstad are working with a leading UK Facilities Management provider who is seeking an experienced Hard Services Manager to join their estates team. This role is focused on delivering high-quality, best-value maintenance services while driving a sustainable approach to estates management and providing technical leadership to a multi-discipline team. Package Competitive rate between 30 - 35 per hour (depending on experience) Working Hours: 9am - 5pm, 40 hours per week Schedule: Monday to Friday Position Type: Temporary with opportunity for permanent Duties Maintains full ownership of Building and Asset Maintenance KPIs to ensure all service levels are met and contract penalties are avoided. Leads a multi-discipline team of maintenance engineers and provides the technical guidance needed to resolve complex plant faults. Manages specialist supply chain partners, including market-testing for best value and ensuring work meets quality and cost standards. Coordinates unplanned work and remedial actions rapidly to ensure zero disruption to core operations. Works with the planning team to optimise the CAFM system and schedule preventative maintenance to reduce long-term asset failure. Supports the development of annual budgets and identifies site efficiencies to directly improve contract margins. Authors Risk Assessments and Method Statements for all site works to ensure staff operate safely in high-risk environments. Acts as the engineering lead for the designated area, ensuring all maintained assets have compliant evidence of completion. Operates safe working practices with due regard to Health and Safety Regulations, COSHH, and legislative requirements. Maintains detailed asset histories, maintenance records, and helpdesk reports to inform necessary follow-up actions. Supports the management of systems and processes in line with quality assurance policies to encourage continual improvement. Qualifications: Relevant trade qualification (Mechanical or Electrical). Proven experience managing a multi-disciplined hard FM team. Strong awareness of statutory requirements and technical compliance. Excellent communication and leadership skills. Proficiency in operating IT systems, specifically CAFM software. Experience in budget management, trend identification, and driving cost-effective practices. Full UK Driving Licence. Interested? Apply today with an updated CV Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Interim - ICT Procurement / Contracts Manager Duration: 8-12 months We are currently working exclusively with a Local Authority based in the Midlands who are actively seeking an interim to oversee an important ICT project. This engagement will be on an Out-of-Scope basis, working remotely and could be carried out over a 3 or 4 day basis. The project encompasses ICT contract evaluation and improvements in line with PA23, managing the procurement of any new requirements and the re-procurement of existing contracts, establishing a robust and compliant Contract Management process across the ICT category. Key role and responsibilities: Managing and renewing a portfolio of ICT contracts and liaising with the Services manager in ration to the performance of these contracts, expiry date and pending re-procurement. Maintaining the relationship with external suppliers and identifying performance improvements. Working closely with the legal team (who will lead on the contracts) and ICT Managers/Service Managers to develop specifications and ensure timely renewals. Creating and maintaining a robust contract register and forward plan to eliminate last-minute renewals. Driving continuous improvement across the IT Helpdesk and identifying and supporting digital service enhancements. Leading on ICT procurement projects ensuring compliance, value for money, and alignment with public sector frameworks. The ideal candidate will possess: Strong understanding of public sector procurement including PA23, frameworks and tender processes. Demonstrable experience managing ICT procurement, contracts and suppliers within local government or wider public sector. Excellent stakeholder management and communication skills. Ability to work autonomously on project-based deliverables. Ideally, experience improving ICT service operations or Helpdesk performance. What's on offer: Flexible hybrid working - role can be delivered on a remote basis with very occasional onsite working. Role can be working 3-5 days per week so flexible around other projects. Outside IR35 engagement (Ltd company). Immediate start available, but will be happy to wait for a candidate to work their period if necessary. This is an excellent opportunity to make a visible impact streamlining procurement, strengthening contract governance, and improving digital service delivery within a well-respected local authority. If you are interested in this opportunity or know someone that will be then please feel free to share this with them or reach out.