About the role A market leading public safety client of ours is currently in the market for a System Engineer to join a growing team within the UK. In the role you will be responsible for the technical implementation of their solutions throughout the entire project lifecycle for their Control Room Solution projects. Working under the guidance of the Public Safety Delivery Lead Manager and Lead System Engineer, you will be involved in the build, commissioning and testing of their solutions as part of Control Room Solution deliveries. Your Main Responsibilities Communicating with customers about all technical issues Installing, integrating, commissioning, and starting up systems Planning, creating & coordinating data/information to implement the technical solution. Troubleshooting - organising measures in connection with technical issues to remedy system errors. Collaborate with Solution Architect for decisions on implementation of complex technical solutions & system optimisation. Inspecting and accepting products from sub suppliers and partners prior to implementation Your Experience Network and IT infrastructure Electrical /Telecommunication know how. Microsoft Windows Server/Desktop platform system build and configuration. Solid Project delivery experience Requirements Engineering Telecommunications systems (Telephony/Radio Integration) experience. Knowledge of Mission Critical /resilient systems architecture Awareness of Cloud technologies UK Public Safety market experience ideal Your Qualities Thrive on collaboration and are happy working as part of a team or independently. Proactive and able to balance competing priorities. Customer & Service focussed. Solutions focussed in how you think and act Goal orientated - delivery of milestones / budgets etc. Passionate about personal learning & development Able to travel - both within UK and to Vienna HQ Allow for security vetting from government organisation. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
May 08, 2026
Full time
About the role A market leading public safety client of ours is currently in the market for a System Engineer to join a growing team within the UK. In the role you will be responsible for the technical implementation of their solutions throughout the entire project lifecycle for their Control Room Solution projects. Working under the guidance of the Public Safety Delivery Lead Manager and Lead System Engineer, you will be involved in the build, commissioning and testing of their solutions as part of Control Room Solution deliveries. Your Main Responsibilities Communicating with customers about all technical issues Installing, integrating, commissioning, and starting up systems Planning, creating & coordinating data/information to implement the technical solution. Troubleshooting - organising measures in connection with technical issues to remedy system errors. Collaborate with Solution Architect for decisions on implementation of complex technical solutions & system optimisation. Inspecting and accepting products from sub suppliers and partners prior to implementation Your Experience Network and IT infrastructure Electrical /Telecommunication know how. Microsoft Windows Server/Desktop platform system build and configuration. Solid Project delivery experience Requirements Engineering Telecommunications systems (Telephony/Radio Integration) experience. Knowledge of Mission Critical /resilient systems architecture Awareness of Cloud technologies UK Public Safety market experience ideal Your Qualities Thrive on collaboration and are happy working as part of a team or independently. Proactive and able to balance competing priorities. Customer & Service focussed. Solutions focussed in how you think and act Goal orientated - delivery of milestones / budgets etc. Passionate about personal learning & development Able to travel - both within UK and to Vienna HQ Allow for security vetting from government organisation. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London £38,000 - £40,000 Plus Benefits inc. 20 days holiday + Public Holidays + Birthday Off, Pension Scheme, Generous Mileage Allowance About Us Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience behind us, we combine the responsiveness of a small team with the depth of a mature consultancy. The Opportunity We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office. This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments. What We Are Looking For You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel. All successful candidates will be required to pass an Enhanced DBS check. We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded. Required Technical Skills • Windows Server 2019, 2022 and 2025 • Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams • Mobile device management, including Microsoft Intune and Endpoint Manager • Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA • Active Directory, Group Policy and hybrid identity • Hyper V and VMware virtualisation • Windows, macOS and iPadOS desktop and device support • DNS and DHCP • Networking fundamentals: firewalls, routing, NAT, VLANs and switching • Wi Fi technologies, including UniFi or equivalent enterprise platforms • Firewall management, ideally SonicWall or similar • VPN technologies, including SSL and site to site • PC and laptop hardware diagnostics and build Desirable Skills • Jamf Pro or Jamf School for Apple device management • Microsoft Azure infrastructure and administration • Apple Business Manager and Apple School Manager • Google Workspace and Chrome device management • DNS filtering platforms such as DNSFilter or Cisco Umbrella • Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup • Cyber Essentials and Cyber Essentials Plus experience • Safeguarding technologies used in education, such as Senso or Classroom Cloud • VoIP and cloud telephony platforms Qualifications Any of the following would be an advantage: • Degree level IT qualification or equivalent demonstrable industry experience • Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or Identity and Access Administrator • Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104) • Jamf Certified Associate or Jamf Certified Tech • CompTIA Network+ or Security+ General Requirements • Two or more years in a client facing, hands on technical role • Excellent verbal and written communication skills • Positive, can do attitude with the confidence to engage stakeholders at all levels • Genuine passion for IT and technology • Five or more GCSEs including English • Smart, professional appearance The Package • £38,000 to £40,000 per annum, depending on experience • Contributory pension scheme • Generous mileage allowance for business travel • 20 days annual leave plus UK public holidays • Your birthday off as an additional day of leave • Ongoing training and certification support • Friendly, collaborative team environment Apply today and be part of a team using technology to drive real-world sustainability impact. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 08, 2026
Full time
The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London £38,000 - £40,000 Plus Benefits inc. 20 days holiday + Public Holidays + Birthday Off, Pension Scheme, Generous Mileage Allowance About Us Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience behind us, we combine the responsiveness of a small team with the depth of a mature consultancy. The Opportunity We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office. This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments. What We Are Looking For You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel. All successful candidates will be required to pass an Enhanced DBS check. We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded. Required Technical Skills • Windows Server 2019, 2022 and 2025 • Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams • Mobile device management, including Microsoft Intune and Endpoint Manager • Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA • Active Directory, Group Policy and hybrid identity • Hyper V and VMware virtualisation • Windows, macOS and iPadOS desktop and device support • DNS and DHCP • Networking fundamentals: firewalls, routing, NAT, VLANs and switching • Wi Fi technologies, including UniFi or equivalent enterprise platforms • Firewall management, ideally SonicWall or similar • VPN technologies, including SSL and site to site • PC and laptop hardware diagnostics and build Desirable Skills • Jamf Pro or Jamf School for Apple device management • Microsoft Azure infrastructure and administration • Apple Business Manager and Apple School Manager • Google Workspace and Chrome device management • DNS filtering platforms such as DNSFilter or Cisco Umbrella • Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup • Cyber Essentials and Cyber Essentials Plus experience • Safeguarding technologies used in education, such as Senso or Classroom Cloud • VoIP and cloud telephony platforms Qualifications Any of the following would be an advantage: • Degree level IT qualification or equivalent demonstrable industry experience • Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or Identity and Access Administrator • Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104) • Jamf Certified Associate or Jamf Certified Tech • CompTIA Network+ or Security+ General Requirements • Two or more years in a client facing, hands on technical role • Excellent verbal and written communication skills • Positive, can do attitude with the confidence to engage stakeholders at all levels • Genuine passion for IT and technology • Five or more GCSEs including English • Smart, professional appearance The Package • £38,000 to £40,000 per annum, depending on experience • Contributory pension scheme • Generous mileage allowance for business travel • 20 days annual leave plus UK public holidays • Your birthday off as an additional day of leave • Ongoing training and certification support • Friendly, collaborative team environment Apply today and be part of a team using technology to drive real-world sustainability impact. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Job Title: 2nd Line Desktop Onsite Engineer Location: Barrow-in-Furness (Full-time onsite, 5 days per week) Salary: 36,000 + Generous Benefits Package Deerfoot Recruitment is delighted to be supporting a leading global IT services provider in the search for two 2nd Line Desktop Onsite Engineers to join their End User Experience team in Barrow-in-Furness. This is an excellent opportunity for experienced desktop support professionals to work within a fast-paced, enterprise environment, supporting high-profile clients and contributing to the delivery of high-quality IT services. The successful candidates will provide 2nd line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will play a key role in maintaining and improving end-user experience while supporting both business-as-usual activities and project work. Key Responsibilities: Completing assigned tasks within agreed timeframes Supporting internal and external project managers with project-related activities Undertaking NSR tasks to agreed deadlines Delivering exceptional customer service and user support Key Skills & Experience: Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings Experience with Microsoft Office and Exchange environments (including Outlook and email configuration) SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting) Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security) Familiarity with ITSM tools such as ServiceNow Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous Candidates must hold a valid driving licence and be eligible for Security Clearance (SC). Due to clearance requirements, applicants must be UK nationals or eligible to obtain SC clearance. This role offers the opportunity to join a collaborative and inclusive working environment, with strong prospects for career development and progression. To apply or learn more, please contact Deerfoot Recruitment. 2nd Line Support Engineer / Desktop Support Engineer (Level 2) / IT Support Engineer (2nd Line) / Onsite IT Support Engineer / End User Support Engineer / EUC (End User Computing) Engineer / Workplace Support Engineer / IT Field Engineer / Technical Support Engineer (Level 2) / Desktop Services Engineer / IT Service Desk Engineer (2nd Line) / Infrastructure Support Engineer (Desktop-focused) / Client Support Engineer / End User Experience (EUE) Engineer / Desktop & Deployment Engineer / IT Operations Support Engineer Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
May 08, 2026
Full time
Job Title: 2nd Line Desktop Onsite Engineer Location: Barrow-in-Furness (Full-time onsite, 5 days per week) Salary: 36,000 + Generous Benefits Package Deerfoot Recruitment is delighted to be supporting a leading global IT services provider in the search for two 2nd Line Desktop Onsite Engineers to join their End User Experience team in Barrow-in-Furness. This is an excellent opportunity for experienced desktop support professionals to work within a fast-paced, enterprise environment, supporting high-profile clients and contributing to the delivery of high-quality IT services. The successful candidates will provide 2nd line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will play a key role in maintaining and improving end-user experience while supporting both business-as-usual activities and project work. Key Responsibilities: Completing assigned tasks within agreed timeframes Supporting internal and external project managers with project-related activities Undertaking NSR tasks to agreed deadlines Delivering exceptional customer service and user support Key Skills & Experience: Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings Experience with Microsoft Office and Exchange environments (including Outlook and email configuration) SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting) Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security) Familiarity with ITSM tools such as ServiceNow Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous Candidates must hold a valid driving licence and be eligible for Security Clearance (SC). Due to clearance requirements, applicants must be UK nationals or eligible to obtain SC clearance. This role offers the opportunity to join a collaborative and inclusive working environment, with strong prospects for career development and progression. To apply or learn more, please contact Deerfoot Recruitment. 2nd Line Support Engineer / Desktop Support Engineer (Level 2) / IT Support Engineer (2nd Line) / Onsite IT Support Engineer / End User Support Engineer / EUC (End User Computing) Engineer / Workplace Support Engineer / IT Field Engineer / Technical Support Engineer (Level 2) / Desktop Services Engineer / IT Service Desk Engineer (2nd Line) / Infrastructure Support Engineer (Desktop-focused) / Client Support Engineer / End User Experience (EUE) Engineer / Desktop & Deployment Engineer / IT Operations Support Engineer Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Job Description Sysco are currently recruiting for an on-site Services Engineer to join the Cork, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
May 08, 2026
Full time
Job Description Sysco are currently recruiting for an on-site Services Engineer to join the Cork, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
Job Description Sysco are currently recruiting for an on-site Services Engineer to join the Cork, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
May 08, 2026
Full time
Job Description Sysco are currently recruiting for an on-site Services Engineer to join the Cork, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
May 08, 2026
Full time
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
May 08, 2026
Full time
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
May 08, 2026
Full time
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously. We are an ambitious and committed team of engineers, AI specialists and customer facing programme managers. We are looking for mission driven people to join our European teams - and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications. The role Helsing's legal function is not a back office service desk - it is a strategic partner to the business, embedded in the decisions that shape how we grow, compete and deliver for our government customers. As Legal Counsel based in London, you will be a legal adviser to Helsing's UK and European teams, reporting to the UK lead counsel and Group General Counsel. You will operate at the intersection of defence procurement, AI regulation, export controls and commercial contracting - providing counsel that directly enables Helsing to secure and deliver on some of the most consequential technology programmes in European defence. This is a role for someone who combines sharp legal judgement with commercial pragmatism, who can work at fast pace and who wants their work to have a tangible effect on the protection of democratic societies. The day to day Advise Helsing's UK and European teams on strategic and tactical legal matters across the artificial intelligence and defence domains, ensuring legal insight is integrated into business decisions from the outset Structure, draft, negotiate and close contractual agreements and software licensing arrangements with UK and European government customers and defence industry partners Provide specialist guidance on UK/EU defence procurement regulations, including single source contract regulations, shaping Helsing's approach to public sector contracting Advise on export control compliance, intellectual property rights, data privacy and conflicts of interest under UK law, building scalable processes as the business grows Support product development teams with legal analysis on emerging regulatory requirements, helping Helsing bring AI capabilities to market responsibly and at pace Deliver corporate and regulatory support to Helsing's entities, including governance, filings and compliance obligations Collaborate with legal colleagues across Helsing's European offices to ensure consistency and share best practice on cross jurisdictional matters You should apply if you Are qualified to practise law in England and Wales, with meaningful post qualification experience gained in private practice, in house or government legal roles Have demonstrated expertise in UK public procurement law, ideally including single source contract regulations and defence sector contracting Have drafted, negotiated and closed complex commercial agreements - particularly technology licensing or software contracts - with government or regulated sector counterparties Can translate legal complexity into clear, actionable advice for senior stakeholders and cross functional teams Bring a working knowledge of export controls, IP and data privacy as they apply to technology companies operating in the defence sector Share Helsing's conviction that democratic values are worth protecting and want your legal career to contribute to that mission Nice to Have Experience advising on AI regulation, responsible AI frameworks or dual use technology governance Familiarity with security clearance processes and working within classified environments Exposure to cross border defence collaboration or multinational programme structures Experience operating within a high growth technology company or start up environment Languages: French, Spanish or German Join Helsing and work with world leading experts in their fields Helsing's work is important. You'll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. In our domain, success is a matter of order of magnitudes improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts. We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn't work, and to take ownership of aspects of our culture that you care deeply about. What we offer Competitive salary and stock options (ESOP) Relocation support: up to €2,500 and 4 weeks temporary accommodation Learning: €500/£450 yearly allowance Health & wellness: gym membership and mental health support (Nilo.health) Social: regularly company events and monthly social allowances Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers. Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work These are the core benefits across all locations, there may be additional benefits in certain locations. Helsing's Candidate Privacy and Confidentiality Regime can be found here. Note: We operate in an industry where women, as well as other minority groups, are systematically under represented. We encourage you to apply even if you don't meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points. Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.
May 08, 2026
Full time
Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously. We are an ambitious and committed team of engineers, AI specialists and customer facing programme managers. We are looking for mission driven people to join our European teams - and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications. The role Helsing's legal function is not a back office service desk - it is a strategic partner to the business, embedded in the decisions that shape how we grow, compete and deliver for our government customers. As Legal Counsel based in London, you will be a legal adviser to Helsing's UK and European teams, reporting to the UK lead counsel and Group General Counsel. You will operate at the intersection of defence procurement, AI regulation, export controls and commercial contracting - providing counsel that directly enables Helsing to secure and deliver on some of the most consequential technology programmes in European defence. This is a role for someone who combines sharp legal judgement with commercial pragmatism, who can work at fast pace and who wants their work to have a tangible effect on the protection of democratic societies. The day to day Advise Helsing's UK and European teams on strategic and tactical legal matters across the artificial intelligence and defence domains, ensuring legal insight is integrated into business decisions from the outset Structure, draft, negotiate and close contractual agreements and software licensing arrangements with UK and European government customers and defence industry partners Provide specialist guidance on UK/EU defence procurement regulations, including single source contract regulations, shaping Helsing's approach to public sector contracting Advise on export control compliance, intellectual property rights, data privacy and conflicts of interest under UK law, building scalable processes as the business grows Support product development teams with legal analysis on emerging regulatory requirements, helping Helsing bring AI capabilities to market responsibly and at pace Deliver corporate and regulatory support to Helsing's entities, including governance, filings and compliance obligations Collaborate with legal colleagues across Helsing's European offices to ensure consistency and share best practice on cross jurisdictional matters You should apply if you Are qualified to practise law in England and Wales, with meaningful post qualification experience gained in private practice, in house or government legal roles Have demonstrated expertise in UK public procurement law, ideally including single source contract regulations and defence sector contracting Have drafted, negotiated and closed complex commercial agreements - particularly technology licensing or software contracts - with government or regulated sector counterparties Can translate legal complexity into clear, actionable advice for senior stakeholders and cross functional teams Bring a working knowledge of export controls, IP and data privacy as they apply to technology companies operating in the defence sector Share Helsing's conviction that democratic values are worth protecting and want your legal career to contribute to that mission Nice to Have Experience advising on AI regulation, responsible AI frameworks or dual use technology governance Familiarity with security clearance processes and working within classified environments Exposure to cross border defence collaboration or multinational programme structures Experience operating within a high growth technology company or start up environment Languages: French, Spanish or German Join Helsing and work with world leading experts in their fields Helsing's work is important. You'll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. In our domain, success is a matter of order of magnitudes improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts. We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn't work, and to take ownership of aspects of our culture that you care deeply about. What we offer Competitive salary and stock options (ESOP) Relocation support: up to €2,500 and 4 weeks temporary accommodation Learning: €500/£450 yearly allowance Health & wellness: gym membership and mental health support (Nilo.health) Social: regularly company events and monthly social allowances Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers. Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work These are the core benefits across all locations, there may be additional benefits in certain locations. Helsing's Candidate Privacy and Confidentiality Regime can be found here. Note: We operate in an industry where women, as well as other minority groups, are systematically under represented. We encourage you to apply even if you don't meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points. Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.
Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build documentation, implementation plans and configuration standards. Support the optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy and enterprise infrastructure environments. Experience with SQL, SQL Server clustering and PKI infrastructure. Scripting and automation experience using PowerShell, SQL, JavaScript or REST services. Experience with reporting and data visualisation tools such as Power BI or SQL Server Reporting.
May 07, 2026
Contractor
Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build documentation, implementation plans and configuration standards. Support the optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy and enterprise infrastructure environments. Experience with SQL, SQL Server clustering and PKI infrastructure. Scripting and automation experience using PowerShell, SQL, JavaScript or REST services. Experience with reporting and data visualisation tools such as Power BI or SQL Server Reporting.
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
May 07, 2026
Full time
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
About the role A market leading public safety client of ours is currently in the market for a System Engineer to join a growing team within the UK. In the role you will be responsible for the technical implementation of their solutions throughout the entire project life cycle for their Control Room Solution projects. Working under the guidance of the Public Safety Delivery Lead Manager and Lead System Engineer, you will be involved in the build, commissioning and testing of their solutions as part of Control Room Solution deliveries. Your Main Responsibilities Communicating with customers about all technical issues Installing, integrating, commissioning, and starting up systems Planning, creating & coordinating data/information to implement the technical solution. Troubleshooting - organising measures in connection with technical issues to Remedy system errors. Collaborate with Solution Architect for decisions on implementation of complex technical solutions & system optimisation. Inspecting and accepting products from sub suppliers and partners prior to implementation Your Experience Network and IT infrastructure Electrical/Telecommunication know how. Microsoft Windows Server/Desktop platform system build and configuration. Solid Project delivery experience Requirements Engineering Telecommunications systems (Telephony/Radio Integration) experience. Knowledge of Mission Critical/resilient systems architecture Awareness of Cloud technologies UK Public Safety market experience ideal Your Qualities Thrive on collaboration and are happy working as part of a team or independently. Proactive and able to balance competing priorities. Customer & Service focussed. Solutions focussed in how you think and act Goal orientated - delivery of milestones/budgets etc. Passionate about personal learning & development Able to travel - both within UK and to Vienna HQ Allow for security vetting from government organisation. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
May 07, 2026
Full time
About the role A market leading public safety client of ours is currently in the market for a System Engineer to join a growing team within the UK. In the role you will be responsible for the technical implementation of their solutions throughout the entire project life cycle for their Control Room Solution projects. Working under the guidance of the Public Safety Delivery Lead Manager and Lead System Engineer, you will be involved in the build, commissioning and testing of their solutions as part of Control Room Solution deliveries. Your Main Responsibilities Communicating with customers about all technical issues Installing, integrating, commissioning, and starting up systems Planning, creating & coordinating data/information to implement the technical solution. Troubleshooting - organising measures in connection with technical issues to Remedy system errors. Collaborate with Solution Architect for decisions on implementation of complex technical solutions & system optimisation. Inspecting and accepting products from sub suppliers and partners prior to implementation Your Experience Network and IT infrastructure Electrical/Telecommunication know how. Microsoft Windows Server/Desktop platform system build and configuration. Solid Project delivery experience Requirements Engineering Telecommunications systems (Telephony/Radio Integration) experience. Knowledge of Mission Critical/resilient systems architecture Awareness of Cloud technologies UK Public Safety market experience ideal Your Qualities Thrive on collaboration and are happy working as part of a team or independently. Proactive and able to balance competing priorities. Customer & Service focussed. Solutions focussed in how you think and act Goal orientated - delivery of milestones/budgets etc. Passionate about personal learning & development Able to travel - both within UK and to Vienna HQ Allow for security vetting from government organisation. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
IT Operations Manager Bradford + Hybrid Up to 60,000 Your new role To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies. Responsibilities Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments). Work with the IT Director to identify and deliver AI and automation opportunities across the firm. Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant. Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions. Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly. Experience needed Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset. Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members. Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365. Experience with Power Automate and a genuine interest in AI and automation. The ability to present complex technical information clearly to non-technical stakeholders Experience managing third-party suppliers and MSP relationships Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services. Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar. Open and collaborative style of working, fostering trust and reassurance in others. An ambitious and innovative mindset. Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems. An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 07, 2026
Full time
IT Operations Manager Bradford + Hybrid Up to 60,000 Your new role To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies. Responsibilities Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments). Work with the IT Director to identify and deliver AI and automation opportunities across the firm. Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant. Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions. Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly. Experience needed Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset. Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members. Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365. Experience with Power Automate and a genuine interest in AI and automation. The ability to present complex technical information clearly to non-technical stakeholders Experience managing third-party suppliers and MSP relationships Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services. Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar. Open and collaborative style of working, fostering trust and reassurance in others. An ambitious and innovative mindset. Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems. An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
May 07, 2026
Full time
United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
IT Infrastructure & Support Manager Annual Salary: To be discussed Location: Banbury Job Type: Full-time We are seeking an experienced IT Infrastructure & Support Manager to lead the delivery and support of IT infrastructure. This pivotal role involves managing infrastructure projects, overseeing the maintenance and reliability of critical systems such as Kubernetes, VMware, and Progress SQL databases, and ensuring the effective operation of the IT Service Desk. Day-to-day of the role: Infrastructure & Systems Management Oversee the design, implementation, and maintenance of IT infrastructure including servers, networks, cloud platforms, and data storage. Take ownership of virtualised environments including VMware and container orchestration via Kubernetes. Maintain, monitor, and support core business systems including Progress OpenEdge databases. Ensure all infrastructure services are secure, well-documented, regularly updated, and meet business availability requirements. IT Support Oversight Manage the day-to-day running of the IT Service Desk, ensuring prompt resolution of issues and high levels of customer satisfaction. Develop and maintain SLAs and track KPIs to ensure performance trends are well managed. Drive a culture of continuous improvement within the IT support function. Project Delivery Lead the delivery of infrastructure projects to support business growth, system upgrades, or new technology deployments. Define project scopes, coordinate internal and external resources, and ensure projects are delivered on time and within budget. Collaborate with other teams to ensure smooth integration and minimal disruption to operations Required Skills & Qualifications Proven experience in IT infrastructure and support management roles. Strong hands-on technical expertise across VMware, Kubernetes, Progress SQL (OpenEdge), networking, and server management. Track record of delivering infrastructure projects successfully. Experience managing a service desk function and leading technical teams. Excellent problem-solving and decision-making skills. Strong organisational and communication abilities. If you are interested in this position, please apply online or for more information please contact me on
May 07, 2026
Full time
IT Infrastructure & Support Manager Annual Salary: To be discussed Location: Banbury Job Type: Full-time We are seeking an experienced IT Infrastructure & Support Manager to lead the delivery and support of IT infrastructure. This pivotal role involves managing infrastructure projects, overseeing the maintenance and reliability of critical systems such as Kubernetes, VMware, and Progress SQL databases, and ensuring the effective operation of the IT Service Desk. Day-to-day of the role: Infrastructure & Systems Management Oversee the design, implementation, and maintenance of IT infrastructure including servers, networks, cloud platforms, and data storage. Take ownership of virtualised environments including VMware and container orchestration via Kubernetes. Maintain, monitor, and support core business systems including Progress OpenEdge databases. Ensure all infrastructure services are secure, well-documented, regularly updated, and meet business availability requirements. IT Support Oversight Manage the day-to-day running of the IT Service Desk, ensuring prompt resolution of issues and high levels of customer satisfaction. Develop and maintain SLAs and track KPIs to ensure performance trends are well managed. Drive a culture of continuous improvement within the IT support function. Project Delivery Lead the delivery of infrastructure projects to support business growth, system upgrades, or new technology deployments. Define project scopes, coordinate internal and external resources, and ensure projects are delivered on time and within budget. Collaborate with other teams to ensure smooth integration and minimal disruption to operations Required Skills & Qualifications Proven experience in IT infrastructure and support management roles. Strong hands-on technical expertise across VMware, Kubernetes, Progress SQL (OpenEdge), networking, and server management. Track record of delivering infrastructure projects successfully. Experience managing a service desk function and leading technical teams. Excellent problem-solving and decision-making skills. Strong organisational and communication abilities. If you are interested in this position, please apply online or for more information please contact me on
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
May 06, 2026
Full time
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
Job Description Sysco are currently recruiting for an on-site Services Engineer to join the Cork, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
May 06, 2026
Full time
Job Description Sysco are currently recruiting for an on-site Services Engineer to join the Cork, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
May 06, 2026
Full time
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
Your new company Reporting to the Head of Estates, you will play a key leadership role in safeguarding the health, safety and wellbeing of all building users across the estate. You will be responsible for the effective delivery of reactive maintenance and statutory compliance activities, ensuring all works are completed to the highest standards and within required timeframes. You will also oversee the timely production and accuracy of maintenance reports, and ensure that all Planned Preventative Maintenance is scheduled, monitored and delivered in line with organisational, legal and industry requirements. Through proactive management and a strong focus on service quality, you will help maintain safe, secure and well-maintained environments across all sites. You will be based in Liverpool, managing a team of 5 staff and a portfolio of 22 buildings across the wider Liverpool region. Your new role -Ensure statutory compliance and Health & Safety standards. Maintain safe systems of work, oversee compliance with CDM 2015 regulations, and act as the responsible person for statutory schemes (e.g. asbestos, legionella). -Manage estate maintenance and repairs. Oversee planned and reactive maintenance programs, ensuring quality standards, timely delivery, and adherence to financial regulations. -Coordinate contractors and Facilities Management partners. Manage external contractors and Facilities Management partners, monitor performance against SLAs, and ensure safe execution of works. -Monitor building condition and infrastructure. Maintain accurate estate drawings and condition records, oversee inspections of building fabric and mechanical and electrical systems, and safeguard environmental standards for collections. -Lead compliance reporting and documentation Produce reports on maintenance progress, statutory compliance, and energy consumption, in line with government requirements. -Support capital projects and estate development. Contribute to design, delivery, and handover of major projects, advise on building extensions and conversions, and participate in a Soft Landings approach. -Manage budgets and resource allocation Control allocates budgets for repairs and maintenance, distribute work within the team, and ensure efficient use of resources. -Provide leadership and customer-focused service Oversee Estates help desk operations, participate in performance reviews, and ensure team training in Health & Safety and project management. What you'll need to succeed - You will have good hard services experience. - Good compliance experience and knowledge - Ideally plant room experience - Good leadership and management experience - Able to manage mufti sites - It would be advantageous if you have worked on listed buildings or in conservation What you'll get in return - 43000 salary - 38 days holiday including bank holidays - 35 hour week -Civil Service Pension Scheme -35% staff discount in all Caf s -25% staff discount in all Shops -Employee Assistance Programme -Employee Benefits Portal: High Street discounts, retailer discounts, locally negotiated discounts, Cycle to Work Scheme, Travel Loan Scheme, Eyecare Scheme, Smart Pay Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 04, 2026
Full time
Your new company Reporting to the Head of Estates, you will play a key leadership role in safeguarding the health, safety and wellbeing of all building users across the estate. You will be responsible for the effective delivery of reactive maintenance and statutory compliance activities, ensuring all works are completed to the highest standards and within required timeframes. You will also oversee the timely production and accuracy of maintenance reports, and ensure that all Planned Preventative Maintenance is scheduled, monitored and delivered in line with organisational, legal and industry requirements. Through proactive management and a strong focus on service quality, you will help maintain safe, secure and well-maintained environments across all sites. You will be based in Liverpool, managing a team of 5 staff and a portfolio of 22 buildings across the wider Liverpool region. Your new role -Ensure statutory compliance and Health & Safety standards. Maintain safe systems of work, oversee compliance with CDM 2015 regulations, and act as the responsible person for statutory schemes (e.g. asbestos, legionella). -Manage estate maintenance and repairs. Oversee planned and reactive maintenance programs, ensuring quality standards, timely delivery, and adherence to financial regulations. -Coordinate contractors and Facilities Management partners. Manage external contractors and Facilities Management partners, monitor performance against SLAs, and ensure safe execution of works. -Monitor building condition and infrastructure. Maintain accurate estate drawings and condition records, oversee inspections of building fabric and mechanical and electrical systems, and safeguard environmental standards for collections. -Lead compliance reporting and documentation Produce reports on maintenance progress, statutory compliance, and energy consumption, in line with government requirements. -Support capital projects and estate development. Contribute to design, delivery, and handover of major projects, advise on building extensions and conversions, and participate in a Soft Landings approach. -Manage budgets and resource allocation Control allocates budgets for repairs and maintenance, distribute work within the team, and ensure efficient use of resources. -Provide leadership and customer-focused service Oversee Estates help desk operations, participate in performance reviews, and ensure team training in Health & Safety and project management. What you'll need to succeed - You will have good hard services experience. - Good compliance experience and knowledge - Ideally plant room experience - Good leadership and management experience - Able to manage mufti sites - It would be advantageous if you have worked on listed buildings or in conservation What you'll get in return - 43000 salary - 38 days holiday including bank holidays - 35 hour week -Civil Service Pension Scheme -35% staff discount in all Caf s -25% staff discount in all Shops -Employee Assistance Programme -Employee Benefits Portal: High Street discounts, retailer discounts, locally negotiated discounts, Cycle to Work Scheme, Travel Loan Scheme, Eyecare Scheme, Smart Pay Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior Recruitment Consultant Construction (Trades & Labour) Location: Guildford About ITS With over 50 years experience in the construction sector and a network of 19 offices across the UK, ITS is a well-established and highly respected recruitment consultancy. Each office operates with a strong local focus, backed by hands-on leadership and supported by a wider group infrastructure. This model allows us to deliver a tailored, high-quality service while maintaining a collaborative and high-performing culture. Our Guildford office, established in 1989, has a strong reputation and long-standing client relationships across Surrey and the surrounding areas. The Opportunity We are looking to appoint an experienced Senior Recruitment Consultant to take ownership of a warm Trades & Labour desk within our Guildford office. You ll be joining a successful team of three consultants and a resourcer, supported by an experienced Director. This is a hands-on billing role with the opportunity to further develop an already established desk, rather than build from scratch. With multiple existing PSL agreements and a strong local client base, this role offers immediate opportunity alongside long-term growth potential. Your Role Develop and grow an established Trades & Labour desk Build and maintain strong client and candidate relationships Maximise existing PSL agreements and generate new business opportunities Work collaboratively with the sales manager and wider team Deliver a high standard of service in a fast-paced freelance environment Manage your own time and pipeline effectively What We re Looking For Proven experience in recruitment (ideally construction, Trades & Labour or white collar) Strong billing track record and commercial awareness Ability to develop relationships and win business Highly organised with strong time management skills A driven, resilient, and professional approach We are also open to experienced recruiters from other sectors who can demonstrate consistent performance and the ability to adapt to a fast-moving market. Progression & Support ITS is committed to developing its people. You ll receive ongoing training through both internal programmes and external partners including REC-accredited learning. You ll also have full support to implement a growth strategy for your desk, including budget and leadership backing. We promote from within and offer genuine long-term progression, with many of our Directors having started as consultants. Package & Benefits Competitive base salary Car allowance Uncapped personal and team commission Quarterly and annual bonuses Incentive trips and rewards Clear pathway to management, Directorship, and equity opportunities How to Apply Please send your CV to John Bennett or call for a confidential discussion. Due to the volume of applications, we may not be able to respond to every applicant.
May 04, 2026
Full time
Senior Recruitment Consultant Construction (Trades & Labour) Location: Guildford About ITS With over 50 years experience in the construction sector and a network of 19 offices across the UK, ITS is a well-established and highly respected recruitment consultancy. Each office operates with a strong local focus, backed by hands-on leadership and supported by a wider group infrastructure. This model allows us to deliver a tailored, high-quality service while maintaining a collaborative and high-performing culture. Our Guildford office, established in 1989, has a strong reputation and long-standing client relationships across Surrey and the surrounding areas. The Opportunity We are looking to appoint an experienced Senior Recruitment Consultant to take ownership of a warm Trades & Labour desk within our Guildford office. You ll be joining a successful team of three consultants and a resourcer, supported by an experienced Director. This is a hands-on billing role with the opportunity to further develop an already established desk, rather than build from scratch. With multiple existing PSL agreements and a strong local client base, this role offers immediate opportunity alongside long-term growth potential. Your Role Develop and grow an established Trades & Labour desk Build and maintain strong client and candidate relationships Maximise existing PSL agreements and generate new business opportunities Work collaboratively with the sales manager and wider team Deliver a high standard of service in a fast-paced freelance environment Manage your own time and pipeline effectively What We re Looking For Proven experience in recruitment (ideally construction, Trades & Labour or white collar) Strong billing track record and commercial awareness Ability to develop relationships and win business Highly organised with strong time management skills A driven, resilient, and professional approach We are also open to experienced recruiters from other sectors who can demonstrate consistent performance and the ability to adapt to a fast-moving market. Progression & Support ITS is committed to developing its people. You ll receive ongoing training through both internal programmes and external partners including REC-accredited learning. You ll also have full support to implement a growth strategy for your desk, including budget and leadership backing. We promote from within and offer genuine long-term progression, with many of our Directors having started as consultants. Package & Benefits Competitive base salary Car allowance Uncapped personal and team commission Quarterly and annual bonuses Incentive trips and rewards Clear pathway to management, Directorship, and equity opportunities How to Apply Please send your CV to John Bennett or call for a confidential discussion. Due to the volume of applications, we may not be able to respond to every applicant.
