Fire and Security Service Manager

Fire and Security Service & Small Works Manager

Package & Benefits

• Basic salary up to £55,000
• 80% office-based / 20% site-based role
• 21 days holiday + bank holidays
• Ongoing training & progression opportunities
• Company vehicle or allowance (where applicable)
• Laptop & mobile phone provided

Company Overview
This opportunity is with a growing and forward-thinking fire and security solutions provider, delivering tailored systems across commercial, and public sector environments. The business has built a strong reputation for quality, innovation, and customer service, offering a full suite of fire and electronic security solutions, as well as smart home.

With ambitious growth plans and a strong pipeline of opportunities, they are now looking to appoint a high-performing sales professional to drive new business and expand key accounts.

Role Overview
As a Fire & Security Service Manager, you will take ownership of a small team of engineers, ensuring high standards of service delivery, technical quality, and customer satisfaction across high-end residential and commercial clients.

This is a predominantly office-based role, focused on team leadership, client management, and technical oversight, with occasional site visits as required. You will act as a key point of contact for both engineers and clients, ensuring smooth day-to-day operations and maintaining service excellence.

Key Responsibilities:

• Managing and supporting a team of 3 Fire & Security Engineers
• Overseeing engineer performance, audits, and quality of work
• Acting as the first point of contact for client queries and escalations
• Providing technical support across fire alarms, CCTV, intruder, and intercom systems
• Working closely with scheduling and project teams on weekly planning
• Quoting for system upgrades, small works, and remedial works
• Ensuring compliance across all fire and security systems
• Maintaining strong relationships with high-end residential clients
• Conducting occasional site visits where required

Systems Covered:

• Fire alarms
• CCTV
• Intruder alarms
• Access control / intercom systems
  (Approx. 65% security / 35% fire)

Requirements:

• Strong technical knowledge across fire and security systems
• Previous experience in a managerial role
• Excellent customer service and client-facing skills
• Ability to manage workloads, prioritise tasks, and support engineers effectively
• Commercial awareness, particularly when quoting works
• Full UK driving licence

Location
Office-based role with occasional site visits

At Secure & Recruit, we pride ourselves on offering a trustworthy and personalised recruitment experience. As experts in the Fire & Security sector, we partner with the industry's leading employers to bring you roles that align with your skills and aspirations. Your preferences will be fully discussed to ensure the best fit possible.

Regional service manager, service manager, engineering manager