A leading luxury brand in Bristol is seeking a Store Manager to lead and develop the team in delivering exceptional customer experiences and achieving sales goals. The ideal candidate will have over 3 years of experience in the retail industry, demonstrating excellent leadership, coaching skills, and digital proficiency. You will oversee store operations, manage customer relations, and contribute to the brand's success. A comprehensive benefits package including a generous staff discount and career development opportunities is offered.
May 15, 2026
Full time
A leading luxury brand in Bristol is seeking a Store Manager to lead and develop the team in delivering exceptional customer experiences and achieving sales goals. The ideal candidate will have over 3 years of experience in the retail industry, demonstrating excellent leadership, coaching skills, and digital proficiency. You will oversee store operations, manage customer relations, and contribute to the brand's success. A comprehensive benefits package including a generous staff discount and career development opportunities is offered.
Role: Customer Experience Manager Sector: Beauty industry Location: Stoke-on-Trent - Hybrid working Type: Permanent Salary: £35,00 to £42,000 Sellick Partnership is currently looking for a Customer Experience Manager to join a client of ours based in Stoke-on-Trent. The successful candidate will drive brand loyalty by managing customer journeys, overseeing support teams, and using data to improve engagement across digital and retail touchpoints Key responsibilities of the Customer Experience Manager: Customer Support Management: ensuring high-quality, on-brand responses via email, chat, and social media. Data Analysis & Strategy : Analyse customer feedback, sentiment, and behaviour data to identify improvement areas and drive actionable insights for improvements. Ensure seamless experience across all channels (online, in-store, social media), often bridging the gap between E-commerce and retail. Relationship Building: Develop strategies to foster customer loyalty, community engagement, and retention. Cross-functional Collaboration: Work closely with marketing, product, and operations teams to elevate the brand's reputation and product experience. Required experience of the Customer Experience Manager 2 to 5+ years' experience, ideally within the beauty, luxury, or fashion industries. Experience leading or mentoring a team. Exceptional verbal and written communication skills to maintain the brand's tone of voice. Proficiency in MS Excel and CRM tools to track key metrics and performance Strong emotional intelligence and the ability to handle customer complaints proactively How to apply for the Customer Experience Manager : Please get in touch with Adam Rouse in the Derby office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 14, 2026
Full time
Role: Customer Experience Manager Sector: Beauty industry Location: Stoke-on-Trent - Hybrid working Type: Permanent Salary: £35,00 to £42,000 Sellick Partnership is currently looking for a Customer Experience Manager to join a client of ours based in Stoke-on-Trent. The successful candidate will drive brand loyalty by managing customer journeys, overseeing support teams, and using data to improve engagement across digital and retail touchpoints Key responsibilities of the Customer Experience Manager: Customer Support Management: ensuring high-quality, on-brand responses via email, chat, and social media. Data Analysis & Strategy : Analyse customer feedback, sentiment, and behaviour data to identify improvement areas and drive actionable insights for improvements. Ensure seamless experience across all channels (online, in-store, social media), often bridging the gap between E-commerce and retail. Relationship Building: Develop strategies to foster customer loyalty, community engagement, and retention. Cross-functional Collaboration: Work closely with marketing, product, and operations teams to elevate the brand's reputation and product experience. Required experience of the Customer Experience Manager 2 to 5+ years' experience, ideally within the beauty, luxury, or fashion industries. Experience leading or mentoring a team. Exceptional verbal and written communication skills to maintain the brand's tone of voice. Proficiency in MS Excel and CRM tools to track key metrics and performance Strong emotional intelligence and the ability to handle customer complaints proactively How to apply for the Customer Experience Manager : Please get in touch with Adam Rouse in the Derby office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Store Manager - Luxury Fashion House (Ashford Outlet) Location: Ashford Designer Outlet Salary: Competitive + performance bonus + benefits We are partnering with an internationally recognised luxury fashion house to appoint a Store Manager for its Ashford outlet boutique. This is a pivotal leadership role within a high-profile location, requiring a commercially astute and service-driven manager who understands how to balance outlet performance with true luxury standards. The Opportunity As Store Manager, you will act as the custodian of the brand within the outlet environment. You will be responsible for driving performance, cultivating an exceptional team culture, and ensuring that every client interaction reflects the brand's heritage, craftsmanship and elevated service ethos. This role requires a leader who thrives on the shop floor - visible, inspirational and commercially decisive. Key Responsibilities Owning full P&L responsibility, driving turnover through strategic analysis of KPIs including conversion, ATV, UPT and CRM performance Leading from the front to deliver a refined, personalised client experience that exceeds expectations Building and nurturing a high-performing team through structured coaching, development plans and succession planning Embedding a strong clienteling culture, ensuring proactive outreach, appointment setting and long-term relationship building Maintaining impeccable visual merchandising standards in line with brand direction and luxury expectations Overseeing operational excellence across stock management, compliance, payroll and rota planning Creating a culture of accountability, professionalism and pride in presentation Representing the brand within the wider outlet community while protecting its premium positioning About You Established Store Manager experience within luxury or premium fashion Strong commercial acumen with the ability to interpret data and translate it into action Naturally floor-based leader who inspires through presence and example Deep understanding of luxury service standards and client relationship management Confident balancing high-footfall trading environments with elevated customer journeys Impeccable personal presentation and communication Why This Role? This is an opportunity to lead a luxury boutique within a dynamic outlet setting, combining strong commercial performance with exceptional service delivery. The business offers a competitive package, performance bonus, generous staff benefits and clear progression pathways within a globally respected brand.
May 13, 2026
Full time
Store Manager - Luxury Fashion House (Ashford Outlet) Location: Ashford Designer Outlet Salary: Competitive + performance bonus + benefits We are partnering with an internationally recognised luxury fashion house to appoint a Store Manager for its Ashford outlet boutique. This is a pivotal leadership role within a high-profile location, requiring a commercially astute and service-driven manager who understands how to balance outlet performance with true luxury standards. The Opportunity As Store Manager, you will act as the custodian of the brand within the outlet environment. You will be responsible for driving performance, cultivating an exceptional team culture, and ensuring that every client interaction reflects the brand's heritage, craftsmanship and elevated service ethos. This role requires a leader who thrives on the shop floor - visible, inspirational and commercially decisive. Key Responsibilities Owning full P&L responsibility, driving turnover through strategic analysis of KPIs including conversion, ATV, UPT and CRM performance Leading from the front to deliver a refined, personalised client experience that exceeds expectations Building and nurturing a high-performing team through structured coaching, development plans and succession planning Embedding a strong clienteling culture, ensuring proactive outreach, appointment setting and long-term relationship building Maintaining impeccable visual merchandising standards in line with brand direction and luxury expectations Overseeing operational excellence across stock management, compliance, payroll and rota planning Creating a culture of accountability, professionalism and pride in presentation Representing the brand within the wider outlet community while protecting its premium positioning About You Established Store Manager experience within luxury or premium fashion Strong commercial acumen with the ability to interpret data and translate it into action Naturally floor-based leader who inspires through presence and example Deep understanding of luxury service standards and client relationship management Confident balancing high-footfall trading environments with elevated customer journeys Impeccable personal presentation and communication Why This Role? This is an opportunity to lead a luxury boutique within a dynamic outlet setting, combining strong commercial performance with exceptional service delivery. The business offers a competitive package, performance bonus, generous staff benefits and clear progression pathways within a globally respected brand.
Back of House Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 40 hours per week, including weekends Reporting to : Director of Food & Beverage and Food & Beverage Manager Responsible for : Stewarding Team, Back of House Supervisors, Kitchen Porters and BOH Support Teams Job Purpose: Working closely with the Director of Food & Beverage, Food & Beverage Manager, and Executive Kitchen leadership, the Back of House Manager will drive operational excellence, hygiene compliance, team performance, and efficiency across all BOH operations, supporting the overall success and reputation of Rockliffe Hall. Key responsibilities of the Back of House Manager : Oversee the daily operation of all back-of-house areas across kitchens, restaurants, bars, events, and banqueting Ensure BOH operations fully support front-of-house service delivery and culinary execution Manage cleaning standards, waste management, recycling, and sustainability practices across all BOH areas Ensure correct procedures for goods delivery, storage, and internal transfers are followed Monitor operational efficiency and implement improvements to workflows and resource allocation Work closely with the Executive Head Chef and F&B leadership to align BOH operations with service requirements Support new openings, events, and peak trading periods with appropriate BOH planning and staffing Uphold Rockliffe Hall's brand standards across all BOH environments Lead, recruit, train, and develop a high-performing stewardship and BOH support team Ensure all new starters receive a comprehensive BOH induction and role-specific training Conduct regular job chats, performance reviews, and annual appraisals Provide ongoing coaching, mentoring, and statutory training Create a positive, respectful, and disciplined working culture within BOH teams Manage attendance, performance, and conduct issues in line with company procedures Support succession planning and internal development within BOH roles Represent BOH operations at daily and weekly operational meetings About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 12, 2026
Full time
Back of House Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 40 hours per week, including weekends Reporting to : Director of Food & Beverage and Food & Beverage Manager Responsible for : Stewarding Team, Back of House Supervisors, Kitchen Porters and BOH Support Teams Job Purpose: Working closely with the Director of Food & Beverage, Food & Beverage Manager, and Executive Kitchen leadership, the Back of House Manager will drive operational excellence, hygiene compliance, team performance, and efficiency across all BOH operations, supporting the overall success and reputation of Rockliffe Hall. Key responsibilities of the Back of House Manager : Oversee the daily operation of all back-of-house areas across kitchens, restaurants, bars, events, and banqueting Ensure BOH operations fully support front-of-house service delivery and culinary execution Manage cleaning standards, waste management, recycling, and sustainability practices across all BOH areas Ensure correct procedures for goods delivery, storage, and internal transfers are followed Monitor operational efficiency and implement improvements to workflows and resource allocation Work closely with the Executive Head Chef and F&B leadership to align BOH operations with service requirements Support new openings, events, and peak trading periods with appropriate BOH planning and staffing Uphold Rockliffe Hall's brand standards across all BOH environments Lead, recruit, train, and develop a high-performing stewardship and BOH support team Ensure all new starters receive a comprehensive BOH induction and role-specific training Conduct regular job chats, performance reviews, and annual appraisals Provide ongoing coaching, mentoring, and statutory training Create a positive, respectful, and disciplined working culture within BOH teams Manage attendance, performance, and conduct issues in line with company procedures Support succession planning and internal development within BOH roles Represent BOH operations at daily and weekly operational meetings About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Floor Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 45 hours per week, including weekends Reporting to : Bar Manager and Food & Beverage Manager Responsible fo r: Bar Supervisors, Floor Supervisors, Bartenders, Cocktail Servers and Support Staff (across the floor) Job Purpose: We're looking for an experienced Floor Manager who will be responsible for leading front-of-house floor operations during evening service, ensuring a polished, vibrant, and engaging guest experience. This is a highly visible, hands-on role focused on service excellence, atmosphere management, and seamless coordination between bar and floor teams. The Floor Manager will act as the senior operational lead during service, setting the pace, maintaining standards, and ensuring delivers a consistently elevated evening bar experience. Key responsibilities of the Floor Manager : Oversee the smooth running of floor operations during evening service Coordinate service flow between bar, cocktail servers, and floor teams Monitor pacing, guest volumes, and atmosphere throughout the night Ensure opening, service, and close-down procedures are executed correctly Maintain clear communication with the Bar Manager during service Address service or guest experience issues in real time Lead and support supervisors and floor-based team members during shifts Allocate floor sections and roles in line with service demands Deliver pre-service briefings and maintain communication during service Coach team members in service style, confidence, and guest engagement Manage performance and behaviour standards during service Maintain a strong, confident presence on the bar floor Engage naturally with guests, enhancing energy and atmosphere Handle guest feedback professionally and discreetly Ensure presentation, lighting, music levels, and ambiance align with the brand About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Floor Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 12, 2026
Full time
Floor Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 45 hours per week, including weekends Reporting to : Bar Manager and Food & Beverage Manager Responsible fo r: Bar Supervisors, Floor Supervisors, Bartenders, Cocktail Servers and Support Staff (across the floor) Job Purpose: We're looking for an experienced Floor Manager who will be responsible for leading front-of-house floor operations during evening service, ensuring a polished, vibrant, and engaging guest experience. This is a highly visible, hands-on role focused on service excellence, atmosphere management, and seamless coordination between bar and floor teams. The Floor Manager will act as the senior operational lead during service, setting the pace, maintaining standards, and ensuring delivers a consistently elevated evening bar experience. Key responsibilities of the Floor Manager : Oversee the smooth running of floor operations during evening service Coordinate service flow between bar, cocktail servers, and floor teams Monitor pacing, guest volumes, and atmosphere throughout the night Ensure opening, service, and close-down procedures are executed correctly Maintain clear communication with the Bar Manager during service Address service or guest experience issues in real time Lead and support supervisors and floor-based team members during shifts Allocate floor sections and roles in line with service demands Deliver pre-service briefings and maintain communication during service Coach team members in service style, confidence, and guest engagement Manage performance and behaviour standards during service Maintain a strong, confident presence on the bar floor Engage naturally with guests, enhancing energy and atmosphere Handle guest feedback professionally and discreetly Ensure presentation, lighting, music levels, and ambiance align with the brand About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Floor Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Boutique Manager - Luxury Beauty Flagship Overview We are seeking a commercially driven and service-led Boutique Manager to lead a prestigious flagship standalone location for a globally recognised luxury beauty house. This is a unique opportunity to take ownership of a high-profile, experience-led retail environment, where exceptional client service, storytelling, and elevated in-store experiences are at the heart of the brand. This role requires a strong leader who can seamlessly balance commercial performance with a hospitality-led approach, creating a destination that goes beyond traditional retail. You will act as a true brand ambassador, bringing heritage, product expertise, and experiential retail to life. Key Responsibilities Leadership & Team Development Lead, inspire, and develop a high-performing team, fostering a culture of excellence, accountability, and collaboration Conduct regular 1-2-1s, PDPs, and coaching sessions to drive individual and team performance Recruit, onboard, and train team members to deliver exceptional service aligned with brand standards Act as a role model on the shop floor, maintaining strong presence and leading by example Client Experience & Service Excellence Deliver a luxury, personalised, and immersive customer journey, ensuring every client interaction feels tailored and memorable Embed a consultation-led selling approach, focusing on building long-term relationships and trust Drive a strong clienteling culture, ensuring consistent CRM usage, follow-ups, and appointment-based selling Create a welcoming, hospitality-driven environment, offering elevated in-store experiences and services Commercial Performance & KPIs Take full ownership of store performance, driving sales against targets including ATV, UPT, conversion, and CRM capture Analyse daily, weekly, and monthly performance data to identify opportunities and implement action plans Maximise revenue through strategic initiatives such as events, partnerships, and client outreach Maintain strong awareness of local market trends and competitor activity Retail Operations & Standards Oversee all operational aspects of the boutique, including stock management, deliveries, cash handling, and compliance Ensure visual merchandising standards reflect the brand's luxury positioning and storytelling Maintain a seamless and efficient operational structure to support commercial success Uphold all health & safety and company policies Events, Partnerships & Brand Building Plan and execute in-store events, workshops, and VIP experiences to drive engagement and footfall Build relationships with local businesses, luxury partners, and key community networks Leverage brand storytelling to enhance visibility and position the store as a destination within the local market Collaborate with internal teams on campaigns, launches, and activations Key Requirements Proven experience in a Store Manager or senior leadership role within luxury or premium retail (beauty, fashion, or lifestyle) Strong commercial acumen with a track record of delivering and exceeding sales targets Passion for clienteling and building long-term customer relationships Experience leading small to medium-sized teams in a high-service environment Confident in hosting events and creating experiential retail moments Highly organised with strong operational and analytical skills Natural leader with excellent communication and coaching ability Profile Service-led, with a genuine passion for delivering exceptional customer experiences Commercially aware, with the ability to translate strategy into results Warm, engaging, and confident in building relationships both internally and externally Detail-oriented, with a strong appreciation for luxury standards and presentation Adaptable and proactive, thriving in a dynamic, evolving retail environment The Opportunity This role offers the chance to lead a flagship space that combines retail, service, and experience in a truly unique way. You will play a key role in shaping the store's identity, driving performance, and building a loyal client base, while representing a brand known for its heritage, innovation, and commitment to excellence.
May 12, 2026
Full time
Boutique Manager - Luxury Beauty Flagship Overview We are seeking a commercially driven and service-led Boutique Manager to lead a prestigious flagship standalone location for a globally recognised luxury beauty house. This is a unique opportunity to take ownership of a high-profile, experience-led retail environment, where exceptional client service, storytelling, and elevated in-store experiences are at the heart of the brand. This role requires a strong leader who can seamlessly balance commercial performance with a hospitality-led approach, creating a destination that goes beyond traditional retail. You will act as a true brand ambassador, bringing heritage, product expertise, and experiential retail to life. Key Responsibilities Leadership & Team Development Lead, inspire, and develop a high-performing team, fostering a culture of excellence, accountability, and collaboration Conduct regular 1-2-1s, PDPs, and coaching sessions to drive individual and team performance Recruit, onboard, and train team members to deliver exceptional service aligned with brand standards Act as a role model on the shop floor, maintaining strong presence and leading by example Client Experience & Service Excellence Deliver a luxury, personalised, and immersive customer journey, ensuring every client interaction feels tailored and memorable Embed a consultation-led selling approach, focusing on building long-term relationships and trust Drive a strong clienteling culture, ensuring consistent CRM usage, follow-ups, and appointment-based selling Create a welcoming, hospitality-driven environment, offering elevated in-store experiences and services Commercial Performance & KPIs Take full ownership of store performance, driving sales against targets including ATV, UPT, conversion, and CRM capture Analyse daily, weekly, and monthly performance data to identify opportunities and implement action plans Maximise revenue through strategic initiatives such as events, partnerships, and client outreach Maintain strong awareness of local market trends and competitor activity Retail Operations & Standards Oversee all operational aspects of the boutique, including stock management, deliveries, cash handling, and compliance Ensure visual merchandising standards reflect the brand's luxury positioning and storytelling Maintain a seamless and efficient operational structure to support commercial success Uphold all health & safety and company policies Events, Partnerships & Brand Building Plan and execute in-store events, workshops, and VIP experiences to drive engagement and footfall Build relationships with local businesses, luxury partners, and key community networks Leverage brand storytelling to enhance visibility and position the store as a destination within the local market Collaborate with internal teams on campaigns, launches, and activations Key Requirements Proven experience in a Store Manager or senior leadership role within luxury or premium retail (beauty, fashion, or lifestyle) Strong commercial acumen with a track record of delivering and exceeding sales targets Passion for clienteling and building long-term customer relationships Experience leading small to medium-sized teams in a high-service environment Confident in hosting events and creating experiential retail moments Highly organised with strong operational and analytical skills Natural leader with excellent communication and coaching ability Profile Service-led, with a genuine passion for delivering exceptional customer experiences Commercially aware, with the ability to translate strategy into results Warm, engaging, and confident in building relationships both internally and externally Detail-oriented, with a strong appreciation for luxury standards and presentation Adaptable and proactive, thriving in a dynamic, evolving retail environment The Opportunity This role offers the chance to lead a flagship space that combines retail, service, and experience in a truly unique way. You will play a key role in shaping the store's identity, driving performance, and building a loyal client base, while representing a brand known for its heritage, innovation, and commitment to excellence.
Event Operations Assistant Manager Location: Rockliffe Hall, Darlington Salary : £35,000 to £37,500 per annum Hours : Fulltime - 45 hours per week, including weekends Reports to : Events Operations Manager and Director of Food & Beverage Responsible for: Events Supervisor, Events Waiting Staff, Bar Staff and Support Teams (event delivery & service) Job Purpose: We're looking for an experienced, Event Operations Assistant Manager to support the delivery of exceptional events across Rockliffe Hall, ensuring all operational aspects of conferences, weddings, private dining and special events are executed to the highest standards. This role is hands-on and service-led, with a strong focus on event setup, team supervision, guest experience, and seamless coordination between departments. Working closely with the Event Operations Manager, the role ensures events are delivered smoothly, professionally, and in line with the resort's luxury standards, supporting both the guest journey and the performance of operational teams. Key responsibilities of the Event Operations Assistant Manager : Support the planning and delivery of all operational aspects of events across the resort Assist with room set-ups, event turnarounds, and breakdowns in line with event specifications Ensure event spaces are fully prepared, presented, and service-ready always Coordinate closely with kitchen, bar, AV, housekeeping, and front-of-house teams Monitor event timelines and service flow to ensure smooth delivery Act as an operational point of contact during live events Support the execution of weddings, conferences, private dining, and high-profile functions Escalate operational challenges promptly and professionally Supervise and support event supervisors and event service teams during builds and live events Allocate roles and responsibilities clearly to ensure effective event delivery Lead by example, maintaining calm, clarity, and professionalism always Deliver pre-event briefings and support clear communication throughout service Provide real-time coaching and support during events Uphold performance, conduct, and service standards consistently Support training and development of event team members Support the delivery of polished, attentive, and personalised event service Maintain a visible presence during events, engaging with clients and guests where appropriate Ensure VIP guests, key clients, and special requirements are acknowledged and supported Handle guest feedback or concerns professionally and discreetly Ensure event presentation, styling, and atmosphere align with brand expectations Support the creation of memorable and seamless guest experiences About Us : Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of a highly professional Event and Operations Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 12, 2026
Full time
Event Operations Assistant Manager Location: Rockliffe Hall, Darlington Salary : £35,000 to £37,500 per annum Hours : Fulltime - 45 hours per week, including weekends Reports to : Events Operations Manager and Director of Food & Beverage Responsible for: Events Supervisor, Events Waiting Staff, Bar Staff and Support Teams (event delivery & service) Job Purpose: We're looking for an experienced, Event Operations Assistant Manager to support the delivery of exceptional events across Rockliffe Hall, ensuring all operational aspects of conferences, weddings, private dining and special events are executed to the highest standards. This role is hands-on and service-led, with a strong focus on event setup, team supervision, guest experience, and seamless coordination between departments. Working closely with the Event Operations Manager, the role ensures events are delivered smoothly, professionally, and in line with the resort's luxury standards, supporting both the guest journey and the performance of operational teams. Key responsibilities of the Event Operations Assistant Manager : Support the planning and delivery of all operational aspects of events across the resort Assist with room set-ups, event turnarounds, and breakdowns in line with event specifications Ensure event spaces are fully prepared, presented, and service-ready always Coordinate closely with kitchen, bar, AV, housekeeping, and front-of-house teams Monitor event timelines and service flow to ensure smooth delivery Act as an operational point of contact during live events Support the execution of weddings, conferences, private dining, and high-profile functions Escalate operational challenges promptly and professionally Supervise and support event supervisors and event service teams during builds and live events Allocate roles and responsibilities clearly to ensure effective event delivery Lead by example, maintaining calm, clarity, and professionalism always Deliver pre-event briefings and support clear communication throughout service Provide real-time coaching and support during events Uphold performance, conduct, and service standards consistently Support training and development of event team members Support the delivery of polished, attentive, and personalised event service Maintain a visible presence during events, engaging with clients and guests where appropriate Ensure VIP guests, key clients, and special requirements are acknowledged and supported Handle guest feedback or concerns professionally and discreetly Ensure event presentation, styling, and atmosphere align with brand expectations Support the creation of memorable and seamless guest experiences About Us : Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of a highly professional Event and Operations Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Assistant Store Manager - Heathrow Terminal 4 - 40 Hrs - London Join the Fortnum & Mason Heathrow - T4 Team! Join our beautiful Heathrow Terminal 4 pop up store till Jan 2027, the perfect place to pick up a taste of home, or a little gift to take away. We offer the best of Fortnum's food, drink and gifts to our international travellers - from our iconic hampers to our popular range of teas, preserves and confectionery, there is something for everyone. Fortnum & Mason are looking for an exceptional Assistant Store Manager to join our unique Heathrow - T4 pop store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Deputy Store and Store Manager, our Assistant Store Manager will lead and inspire to provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI's are reached through both individual excellence and teamwork. All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff meal scheme 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party subject to terms and conditions What You'll Do: Drive High-Volume Sales : We're seeking a commercially focused leader with a strong track record of increasing sales in busy retail settings. Lead & Develop Large Teams : Proven ability to manage and grow high-performing teams, bringing out the best in people through coaching and leadership. Deliver Exceptional Service : Join a business that proudly offers loose-leaf teas and distinctive coffees-your passion for service will help elevate the customer experience. Ensure Operational Standards : Confidently manage hygiene protocols and audit compliance to maintain excellence across all areas. What We're Looking For: Experience in a fast paced environment in a similar role Proven ability to deliver excellent customer service A friendly warm approach with great people skills Flexibility to work various shifts, including weekends, early shifts and late finishes Outstanding communication skills This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Oct 06, 2025
Full time
Assistant Store Manager - Heathrow Terminal 4 - 40 Hrs - London Join the Fortnum & Mason Heathrow - T4 Team! Join our beautiful Heathrow Terminal 4 pop up store till Jan 2027, the perfect place to pick up a taste of home, or a little gift to take away. We offer the best of Fortnum's food, drink and gifts to our international travellers - from our iconic hampers to our popular range of teas, preserves and confectionery, there is something for everyone. Fortnum & Mason are looking for an exceptional Assistant Store Manager to join our unique Heathrow - T4 pop store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Deputy Store and Store Manager, our Assistant Store Manager will lead and inspire to provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI's are reached through both individual excellence and teamwork. All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff meal scheme 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party subject to terms and conditions What You'll Do: Drive High-Volume Sales : We're seeking a commercially focused leader with a strong track record of increasing sales in busy retail settings. Lead & Develop Large Teams : Proven ability to manage and grow high-performing teams, bringing out the best in people through coaching and leadership. Deliver Exceptional Service : Join a business that proudly offers loose-leaf teas and distinctive coffees-your passion for service will help elevate the customer experience. Ensure Operational Standards : Confidently manage hygiene protocols and audit compliance to maintain excellence across all areas. What We're Looking For: Experience in a fast paced environment in a similar role Proven ability to deliver excellent customer service A friendly warm approach with great people skills Flexibility to work various shifts, including weekends, early shifts and late finishes Outstanding communication skills This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
