Event Operations Assistant Manager

Event Operations Assistant Manager

Location: Rockliffe Hall, Darlington

Salary: £35,000 to £37,500 per annum

Hours: Fulltime - 45 hours per week, including weekends

Reports to: Events Operations Manager and Director of Food & Beverage

Responsible for: Events Supervisor, Events Waiting Staff, Bar Staff and Support Teams (event delivery & service)

Job Purpose:

We're looking for an experienced, Event Operations Assistant Manager to support the delivery of exceptional events across Rockliffe Hall, ensuring all operational aspects of conferences, weddings, private dining and special events are executed to the highest standards. This role is hands-on and service-led, with a strong focus on event setup, team supervision, guest experience, and seamless coordination between departments.

Working closely with the Event Operations Manager, the role ensures events are delivered smoothly, professionally, and in line with the resort's luxury standards, supporting both the guest journey and the performance of operational teams.

Key responsibilities of the Event Operations Assistant Manager:

• Support the planning and delivery of all operational aspects of events across the resort
• Assist with room set-ups, event turnarounds, and breakdowns in line with event specifications
• Ensure event spaces are fully prepared, presented, and service-ready always
• Coordinate closely with kitchen, bar, AV, housekeeping, and front-of-house teams
• Monitor event timelines and service flow to ensure smooth delivery
• Act as an operational point of contact during live events
• Support the execution of weddings, conferences, private dining, and high-profile functions
• Escalate operational challenges promptly and professionally
• Supervise and support event supervisors and event service teams during builds and live events
• Allocate roles and responsibilities clearly to ensure effective event delivery
• Lead by example, maintaining calm, clarity, and professionalism always
• Deliver pre-event briefings and support clear communication throughout service
• Provide real-time coaching and support during events
• Uphold performance, conduct, and service standards consistently
• Support training and development of event team members
• Support the delivery of polished, attentive, and personalised event service
• Maintain a visible presence during events, engaging with clients and guests where appropriate
• Ensure VIP guests, key clients, and special requirements are acknowledged and supported
• Handle guest feedback or concerns professionally and discreetly
• Ensure event presentation, styling, and atmosphere align with brand expectations
• Support the creation of memorable and seamless guest experiences

About Us:

Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.

Why join?

To be part of a highly professional Event and Operations Team within a premium hospitality environment during an exciting period of transformation and growth.

Benefits:

• A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
• Pension Scheme (Aegon)
• Hospitality Rewards Scheme
• Life Assurance (Legal & General)
• Private Medical Insurance (WPA)
• Selected Discounts Across the Resort
• Enhanced Annual Leave for Long Service
• Annual Leave - 20 Days plus Bank Holidays
• Employee Assistance Programme (Hospitality Action)
• Staff Meals
• Uniform Laundry Service

"Our success is dependent on every single individual in our team"