We are seeking two experienced and versatile Business Analysts to play a pivotal role in the early stages of two high-profile initiatives: Direct Valuations and the development of a comprehensive Portfolio Management System (PMS). This is a unique opportunity to shape the future operating model of our private markets investment platform. Key Responsibilities: Strategic Discovery: Lead extensive discovery phases to capture "as-is" states and define clear "to-be" target operating models. Requirements Management: Elicit, analyze, and document high-level business requirements, ensuring alignment with overarching strategic objectives. Process Mapping: Develop detailed process flows and architectural diagrams to illustrate current and future state workflows. Gap Analysis & Market Scan: Conduct thorough gap analyses and research the vendor landscape to inform solution selection and business case development. Stakeholder Engagement: Facilitate workshops and present findings and recommendations to senior-level stakeholders. Strategic Advisory: Provide consultative insights to the project team, ensuring solutions are robust, scalable, and aligned with industry best practices. Agile Collaboration: Work effectively within a dynamic environment, demonstrating flexibility and a proactive approach to problem-solving. Required Skills & Experience: Proven track record in Business Analysis: Extensive experience in requirements gathering, process mapping, and strategic analysis. Consultative Approach: Ability to navigate complex, ambiguous environments and provide strategic guidance. Strong Communication & Presentation Skills: Comfortable presenting to and influencing senior-level stakeholders. Business Analysis Fundamentals: Proficiency in standard BA tools and techniques (e.g., Visio, requirements documentation). Private Markets Knowledge (Highly Desirable): Familiarity with investment processes, deal flow, and portfolio management within private markets. Qualifications: Industry-recognized BA Certification: (e.g., CBAP, IIBA, BCS International Diploma in Business Analysis) is highly preferred. Project Management Awareness: Familiarity with Agile or Prince2 methodologies is beneficial. Personal Attributes: Analytical and detail-oriented. Proactive and self-motivated. Adaptable and comfortable with change. Collaborative and a strong team player. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 19, 2026
Contractor
We are seeking two experienced and versatile Business Analysts to play a pivotal role in the early stages of two high-profile initiatives: Direct Valuations and the development of a comprehensive Portfolio Management System (PMS). This is a unique opportunity to shape the future operating model of our private markets investment platform. Key Responsibilities: Strategic Discovery: Lead extensive discovery phases to capture "as-is" states and define clear "to-be" target operating models. Requirements Management: Elicit, analyze, and document high-level business requirements, ensuring alignment with overarching strategic objectives. Process Mapping: Develop detailed process flows and architectural diagrams to illustrate current and future state workflows. Gap Analysis & Market Scan: Conduct thorough gap analyses and research the vendor landscape to inform solution selection and business case development. Stakeholder Engagement: Facilitate workshops and present findings and recommendations to senior-level stakeholders. Strategic Advisory: Provide consultative insights to the project team, ensuring solutions are robust, scalable, and aligned with industry best practices. Agile Collaboration: Work effectively within a dynamic environment, demonstrating flexibility and a proactive approach to problem-solving. Required Skills & Experience: Proven track record in Business Analysis: Extensive experience in requirements gathering, process mapping, and strategic analysis. Consultative Approach: Ability to navigate complex, ambiguous environments and provide strategic guidance. Strong Communication & Presentation Skills: Comfortable presenting to and influencing senior-level stakeholders. Business Analysis Fundamentals: Proficiency in standard BA tools and techniques (e.g., Visio, requirements documentation). Private Markets Knowledge (Highly Desirable): Familiarity with investment processes, deal flow, and portfolio management within private markets. Qualifications: Industry-recognized BA Certification: (e.g., CBAP, IIBA, BCS International Diploma in Business Analysis) is highly preferred. Project Management Awareness: Familiarity with Agile or Prince2 methodologies is beneficial. Personal Attributes: Analytical and detail-oriented. Proactive and self-motivated. Adaptable and comfortable with change. Collaborative and a strong team player. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join Our Residential Real Estate team at Birketts is one of the largest and most diverse practices in the UK which is both award-winning and recognised at the highest level of its profession. The team work collaboratively across the Birketts' offices adopting a "one team" approach in everything they do, with client service at the heart of the practice. We have 65+ team members across six offices, with Bristol being the most recent addition. Despite being such a large team, spread across six counties, we have a unified vision and shared culture which allows our team members to thrive and achieve their goals. We have a vacancy for a forward-thinking Team Leader to join the practice with a focus on rapid expansion within the local residential real estate market. The work you will be doing You will be responsible for establishing and managing a new team with a focus on technical-excellence, outstanding client service and business development. You will be an active contributor to the core management group within the Residential Real Estate team across all offices which is responsible for team strategy and the employee experience. As the Team Lead in Bristol, you will be an active contributor to the success of the office including establishing internal connections and being an ambassador of the Birketts' culture. Responsibilities will include: To actively develop the business through existing and new connections To establish and thereafter grow the geographical team to become self-sustaining To explore new work types and opportunities for diversification To provide a vital interface between the team members and the management of the considerable overall team To be responsible for day to day management of team members at all levels including recruitment, performance management, managing staff absences and holidays, technical matters that arise on a daily basis, overall team financial and compliance management and motivating the team to perform to the highest standards To instil the Birketts' culture and brand signatures and values throughout the team To be the initial point of escalation for client feedback including effective first point of contact for complaints handling To be involved in the strategic management of the overall team and take on projects for the whole team, under the direction and leadership of the Residential Real Estate Partners To act for a range of clients from high end individuals to corporate entities on a diverse range of residential property matters To work alongside and develope relationships with high end property finders, estate agents and brokers To oversee and be responsible for the training of junior team members Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for The role will suit a candidate with a following and marketplace presence to be able to actively and effectively help grow the practice. Solicitor with at least eight years' PQE gained at a strong regional or City firm Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues. Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery. Leads business development and high-profile pitches, builds a strong market presence, wins new clients, and drives cross-selling opportunities. Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding. Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change. Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance. A proven ability to meet the demands of high value conveyancing To be competent in using Microsoft Word, Excel, time recording software, Outlook, digital dictation and have an appetite for embracing new technologies, including AI Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. Benefits As a Birketts colleague, you will be eligible to receive a wide range of benefits: 30 days holiday (FTE) plus Bank Holidays Long Service holiday award - 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car scheme
May 19, 2026
Full time
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join Our Residential Real Estate team at Birketts is one of the largest and most diverse practices in the UK which is both award-winning and recognised at the highest level of its profession. The team work collaboratively across the Birketts' offices adopting a "one team" approach in everything they do, with client service at the heart of the practice. We have 65+ team members across six offices, with Bristol being the most recent addition. Despite being such a large team, spread across six counties, we have a unified vision and shared culture which allows our team members to thrive and achieve their goals. We have a vacancy for a forward-thinking Team Leader to join the practice with a focus on rapid expansion within the local residential real estate market. The work you will be doing You will be responsible for establishing and managing a new team with a focus on technical-excellence, outstanding client service and business development. You will be an active contributor to the core management group within the Residential Real Estate team across all offices which is responsible for team strategy and the employee experience. As the Team Lead in Bristol, you will be an active contributor to the success of the office including establishing internal connections and being an ambassador of the Birketts' culture. Responsibilities will include: To actively develop the business through existing and new connections To establish and thereafter grow the geographical team to become self-sustaining To explore new work types and opportunities for diversification To provide a vital interface between the team members and the management of the considerable overall team To be responsible for day to day management of team members at all levels including recruitment, performance management, managing staff absences and holidays, technical matters that arise on a daily basis, overall team financial and compliance management and motivating the team to perform to the highest standards To instil the Birketts' culture and brand signatures and values throughout the team To be the initial point of escalation for client feedback including effective first point of contact for complaints handling To be involved in the strategic management of the overall team and take on projects for the whole team, under the direction and leadership of the Residential Real Estate Partners To act for a range of clients from high end individuals to corporate entities on a diverse range of residential property matters To work alongside and develope relationships with high end property finders, estate agents and brokers To oversee and be responsible for the training of junior team members Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for The role will suit a candidate with a following and marketplace presence to be able to actively and effectively help grow the practice. Solicitor with at least eight years' PQE gained at a strong regional or City firm Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues. Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery. Leads business development and high-profile pitches, builds a strong market presence, wins new clients, and drives cross-selling opportunities. Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding. Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change. Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance. A proven ability to meet the demands of high value conveyancing To be competent in using Microsoft Word, Excel, time recording software, Outlook, digital dictation and have an appetite for embracing new technologies, including AI Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. Benefits As a Birketts colleague, you will be eligible to receive a wide range of benefits: 30 days holiday (FTE) plus Bank Holidays Long Service holiday award - 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car scheme
We're currently seeking to support our People & Culture team by bringing in an experience HR Advisor to cover maternity leave for one of our permanent colleagues. It's likely that this FTC will be for between 9-12 months. Based from our Reading office, this role will work directly alongside the Head of People & Culture and another advisor to provide expert guidance on all aspects of HR, acting as a trusted partner to managers and employees. The role will focus on delivering high-quality advice on employee relations, data management and transfer, payroll, and HR workflows and systems. Field Seymour Parkes LLP is a full-service law firm based in Reading at the centre of the UK's Thames Valley, providing pragmatic, solutions focused advice across both business and personal matters. We are consistently recognised for the quality of our work, ranked as a Top Tier Firm by Legal 500 and a Top Ranked Law Firm by Chambers & Partners. We hold the Lexcel accreditation for excellence in legal practice management and client care, which we have maintained since 2001. We have 25 consecutive years of Investors in People accreditation, this achievement places FSP among a select group of organisations recognised for a long-term, consistent commitment to making work better. In 2021, we were awarded the Investors in People Gold Standard, an accolade held at the time by only 17% of accredited organisations (including just 14 law firms nationwide). In April 2026, FSP join Lawfront - a group of leading regional law firms who are dedicated to delivering comprehensive legal support to individuals and businesses nationwide. Our mission is to unite exceptional legal practices across the country in a single, supportive platform that drives accelerated growth, fosters innovation, and builds long-term value for all stakeholders. We're committed to ambitious growth and aspire to be a top 10 regional legal services business in the UK. Key Responsibilities of the Role Employee Relations & Conflict Resolution Lead and manage complex ER cases, including grievances, disciplinaries, and performance management. Provide proactive advice to managers on sensitive issues and risk mitigation. Facilitate resolution of workplace disputes through mediation and coaching. Develop strategies to maintain positive working relationships across multiple entities. Policy Development & Compliance Review, update, and harmonise HR policies across the group to ensure consistency and legal compliance. Support the rollout of group-wide initiatives and frameworks. Ensure adherence to employment legislation and regulatory requirements. Stakeholder Engagement & Advisory Support Act as a key point of contact for People & Culture matters across the network. Partner with managers and Heads of Department to drive cultural alignment and engagement. Coach and guide managers on people management best practices. Data & Reporting Maintain accurate HR records and documentation for ER cases and policy changes. Produce reports and monitor HR metrics to identify trends and recommend solutions. Assist with data transfer projects during firm integration to ensure accuracy Recruitment & Onboarding Support recruitment processes for key roles, ensuring a positive candidate experience. Assist in overseeing the onboarding and induction programs for new hires. General Promote continuous improvement and employee engagement. Support on responsible business initiatives including health and wellbeing, DEIB and employee engagement social activities. Accurate administration and record keeping Skills & Experience Required Ideally at least 4 years' experience of working in an advisory role with a proven track record in employee relations and conflict resolution Strong knowledge of UK employment law and HR best practice. Experience in HR systems and workflow implementation across diverse business units. Excellent communication, influencing, and stakeholder management skills. Ability to work autonomously and manage competing priorities in a fast-paced environment. Ideally have previous experience in a law firm or professional services CIPD Level 5 or above (or equivalent experience). IT savvy - experience of iTrent, Reach and Cornerstone would be advantageous, but not a requirement. If this sounds like you and is of interest, then please apply and we'll be in touch.
May 19, 2026
Contractor
We're currently seeking to support our People & Culture team by bringing in an experience HR Advisor to cover maternity leave for one of our permanent colleagues. It's likely that this FTC will be for between 9-12 months. Based from our Reading office, this role will work directly alongside the Head of People & Culture and another advisor to provide expert guidance on all aspects of HR, acting as a trusted partner to managers and employees. The role will focus on delivering high-quality advice on employee relations, data management and transfer, payroll, and HR workflows and systems. Field Seymour Parkes LLP is a full-service law firm based in Reading at the centre of the UK's Thames Valley, providing pragmatic, solutions focused advice across both business and personal matters. We are consistently recognised for the quality of our work, ranked as a Top Tier Firm by Legal 500 and a Top Ranked Law Firm by Chambers & Partners. We hold the Lexcel accreditation for excellence in legal practice management and client care, which we have maintained since 2001. We have 25 consecutive years of Investors in People accreditation, this achievement places FSP among a select group of organisations recognised for a long-term, consistent commitment to making work better. In 2021, we were awarded the Investors in People Gold Standard, an accolade held at the time by only 17% of accredited organisations (including just 14 law firms nationwide). In April 2026, FSP join Lawfront - a group of leading regional law firms who are dedicated to delivering comprehensive legal support to individuals and businesses nationwide. Our mission is to unite exceptional legal practices across the country in a single, supportive platform that drives accelerated growth, fosters innovation, and builds long-term value for all stakeholders. We're committed to ambitious growth and aspire to be a top 10 regional legal services business in the UK. Key Responsibilities of the Role Employee Relations & Conflict Resolution Lead and manage complex ER cases, including grievances, disciplinaries, and performance management. Provide proactive advice to managers on sensitive issues and risk mitigation. Facilitate resolution of workplace disputes through mediation and coaching. Develop strategies to maintain positive working relationships across multiple entities. Policy Development & Compliance Review, update, and harmonise HR policies across the group to ensure consistency and legal compliance. Support the rollout of group-wide initiatives and frameworks. Ensure adherence to employment legislation and regulatory requirements. Stakeholder Engagement & Advisory Support Act as a key point of contact for People & Culture matters across the network. Partner with managers and Heads of Department to drive cultural alignment and engagement. Coach and guide managers on people management best practices. Data & Reporting Maintain accurate HR records and documentation for ER cases and policy changes. Produce reports and monitor HR metrics to identify trends and recommend solutions. Assist with data transfer projects during firm integration to ensure accuracy Recruitment & Onboarding Support recruitment processes for key roles, ensuring a positive candidate experience. Assist in overseeing the onboarding and induction programs for new hires. General Promote continuous improvement and employee engagement. Support on responsible business initiatives including health and wellbeing, DEIB and employee engagement social activities. Accurate administration and record keeping Skills & Experience Required Ideally at least 4 years' experience of working in an advisory role with a proven track record in employee relations and conflict resolution Strong knowledge of UK employment law and HR best practice. Experience in HR systems and workflow implementation across diverse business units. Excellent communication, influencing, and stakeholder management skills. Ability to work autonomously and manage competing priorities in a fast-paced environment. Ideally have previous experience in a law firm or professional services CIPD Level 5 or above (or equivalent experience). IT savvy - experience of iTrent, Reach and Cornerstone would be advantageous, but not a requirement. If this sounds like you and is of interest, then please apply and we'll be in touch.
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join Our Commercial Dispute Resolution (CDR) team works closely with clients to prevent disputes wherever possible; where disputes arise, we provide clear, pragmatic advice and pursue the best outcome as efficiently as the circumstances allow. We act for a broad client base, from owner-managed businesses to listed companies and multinational groups, often on matters with significant strategic or reputational impact.We routinely conduct litigation in the High Court and the Court of Appeal, as well as domestic and international arbitration and other forms of alternative dispute resolution. The team also advises on cross-border dispute strategy, including jurisdiction and service issues, parallel proceedings, interim remedies, and the recognition and enforcement of judgments and awards. The work you will be doing We are seeking a talented Associate/Senior Associate to join our Commercial Dispute Resolution team at a leading national firm. You will work on complex, high-value disputes with both UK and international dimensions, supporting clients through strategically significant and often time-sensitive litigation, arbitration and ADR. You'll advise on disputes across a wide range of sectors (including manufacturing, technology, retail, professional services and financial services), acting for owner-managed businesses through to listed companies and multinational groups. The work includes High Court litigation and domestic and international arbitration, with a strong focus on early case assessment, dispute-avoidance strategy and delivering commercial outcomes. You will be responsible for: Managing a caseload of complex commercial disputes with appropriate supervision, taking ownership of day-to-day strategy, deadlines and deliverables. Advising on a broad range of contentious matters, including contractual and supply chain disputes, shareholder and partnership disputes, professional negligence, contentious insolvency interfaces and other general commercial litigation. Drafting statements of case, witness statements, applications, instructions to counsel, and settlement/ADR documentation to a consistently high standard. Handling High Court and County Court matters, including pleadings, case management, interim applications and trial preparation. Supporting on domestic and international arbitration and other ADR processes, including mediations and without prejudice negotiations. Advising on cross-border dispute strategy where relevant, including jurisdiction and service issues, parallel proceedings, and recognition and enforcement considerations. Managing complex disclosure (including eDisclosure), working with platforms/providers as required and ensuring proportionality and compliance. Working closely with counsel and experts (including selection, briefing and review), and supporting partners on multi-party, high-value and/or reputationally sensitive disputes. Building strong client relationships, contributing to clear and pragmatic client reporting, and supporting matter budgeting and cost management. Contributing to business development and profile-raising, and supervising junior team members as appropriate (including delegation, feedback and knowledge-sharing). Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for A strong disputes lawyer (ideally 3+ years PQE, but flexible depending on experience) with training and/or post-qualification experience in commercial litigation and/or arbitration. Experience of running complex matters with appropriate supervision, including managing case strategy, deadlines, stakeholder expectations and competing priorities. Sound working knowledge of the CPR and litigation process, including pleadings, disclosure, witness evidence, interim applications and trial preparation. Strong drafting skills across statements of case, applications, witness statements and advice notes; confident briefing counsel and preparing instructions. Experience of (or clear aptitude for) complex disclosure/eDisclosure and managing disclosure exercises proportionately and efficiently. Commercial judgement and a solutions-focused approach, including confidence advising on risk, quantum, settlement strategy and ADR options. Excellent client-handling skills, with a commitment to responsive, high-quality service and clear communication. For Senior Associate level: experience supervising and developing junior lawyers, delegating effectively, and contributing to team know-how/training. Evidence of contributing to business development (e.g., pitches, networking, client training, publications/articles or internal profile-raising). Comfortable with practice technology, including document management, case management, time recording, eDisclosure tools, Microsoft Office and Outlook. Birketts has designed a 'Talent Management Framework' which provides a career structure that will help us develop, retain and reward talented people. As an Associate, we typically expect candidates to have between 3-6 years PQE. Any information provided in relation to PQE should be used for guidance only and will not be determinative in the recruitment decision. Applicants will be considered on their
May 19, 2026
Full time
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join Our Commercial Dispute Resolution (CDR) team works closely with clients to prevent disputes wherever possible; where disputes arise, we provide clear, pragmatic advice and pursue the best outcome as efficiently as the circumstances allow. We act for a broad client base, from owner-managed businesses to listed companies and multinational groups, often on matters with significant strategic or reputational impact.We routinely conduct litigation in the High Court and the Court of Appeal, as well as domestic and international arbitration and other forms of alternative dispute resolution. The team also advises on cross-border dispute strategy, including jurisdiction and service issues, parallel proceedings, interim remedies, and the recognition and enforcement of judgments and awards. The work you will be doing We are seeking a talented Associate/Senior Associate to join our Commercial Dispute Resolution team at a leading national firm. You will work on complex, high-value disputes with both UK and international dimensions, supporting clients through strategically significant and often time-sensitive litigation, arbitration and ADR. You'll advise on disputes across a wide range of sectors (including manufacturing, technology, retail, professional services and financial services), acting for owner-managed businesses through to listed companies and multinational groups. The work includes High Court litigation and domestic and international arbitration, with a strong focus on early case assessment, dispute-avoidance strategy and delivering commercial outcomes. You will be responsible for: Managing a caseload of complex commercial disputes with appropriate supervision, taking ownership of day-to-day strategy, deadlines and deliverables. Advising on a broad range of contentious matters, including contractual and supply chain disputes, shareholder and partnership disputes, professional negligence, contentious insolvency interfaces and other general commercial litigation. Drafting statements of case, witness statements, applications, instructions to counsel, and settlement/ADR documentation to a consistently high standard. Handling High Court and County Court matters, including pleadings, case management, interim applications and trial preparation. Supporting on domestic and international arbitration and other ADR processes, including mediations and without prejudice negotiations. Advising on cross-border dispute strategy where relevant, including jurisdiction and service issues, parallel proceedings, and recognition and enforcement considerations. Managing complex disclosure (including eDisclosure), working with platforms/providers as required and ensuring proportionality and compliance. Working closely with counsel and experts (including selection, briefing and review), and supporting partners on multi-party, high-value and/or reputationally sensitive disputes. Building strong client relationships, contributing to clear and pragmatic client reporting, and supporting matter budgeting and cost management. Contributing to business development and profile-raising, and supervising junior team members as appropriate (including delegation, feedback and knowledge-sharing). Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for A strong disputes lawyer (ideally 3+ years PQE, but flexible depending on experience) with training and/or post-qualification experience in commercial litigation and/or arbitration. Experience of running complex matters with appropriate supervision, including managing case strategy, deadlines, stakeholder expectations and competing priorities. Sound working knowledge of the CPR and litigation process, including pleadings, disclosure, witness evidence, interim applications and trial preparation. Strong drafting skills across statements of case, applications, witness statements and advice notes; confident briefing counsel and preparing instructions. Experience of (or clear aptitude for) complex disclosure/eDisclosure and managing disclosure exercises proportionately and efficiently. Commercial judgement and a solutions-focused approach, including confidence advising on risk, quantum, settlement strategy and ADR options. Excellent client-handling skills, with a commitment to responsive, high-quality service and clear communication. For Senior Associate level: experience supervising and developing junior lawyers, delegating effectively, and contributing to team know-how/training. Evidence of contributing to business development (e.g., pitches, networking, client training, publications/articles or internal profile-raising). Comfortable with practice technology, including document management, case management, time recording, eDisclosure tools, Microsoft Office and Outlook. Birketts has designed a 'Talent Management Framework' which provides a career structure that will help us develop, retain and reward talented people. As an Associate, we typically expect candidates to have between 3-6 years PQE. Any information provided in relation to PQE should be used for guidance only and will not be determinative in the recruitment decision. Applicants will be considered on their
Trading & Planning MerchandiserBirminghamFull-Time office based Competitive salary (circa £60,000) Are you an experienced retail merchandiser who knows how to turn data into decisive commercial action? This is an exciting opportunity to step into a senior role where your analytical strengths and trading instincts will shape performance across both stores and online. We're looking for someone who enjoys digging into numbers, forecasting with confidence, and collaborating closely with Buying to optimise stock, sales, and profit. If you thrive in a fast-paced retail setting and want a role with influence, visibility, and genuine scope to make change - this could be the perfect next step. What You'll Be Doing In this position, you'll take responsibility for planning, forecasting, and trading across key product areas. Your insight and recommendations will directly impact sales, margin, and stock efficiency. Lead all pre-season planning activity, reviewing last year's performance, and working with Buying to build solid strategies for future seasons. Produce and maintain WSSI forecasts, ensuring they clearly support buying decisions and sales targets. Highlight trading patterns, bestsellers, and continuity lines, ensuring both store and online channels are optimised Trading & Stock Management Oversee daily and weekly trading performance, taking proactive action to maximise sales and protect profit. Manage intake and OTB effectively, ensuring stock levels stay in line with agreed plans. Approve purchase orders and ranges, checking alignment with margin goals and pricing strategies. Pricing & Commercial Decisions Develop pricing structures for each area of responsibility in line with company objectives. Manage promotional activity and markdowns throughout the year, including coordination with the commercial team on campaigns. Provide insight, challenge, and guidance to cross-functional teams, acting as a commercial partner to Buying and leadership. What You'll Bring We're looking for an experienced merchandiser who is confident operating at a senior level and has a solid grounding in the retail sector. You will have: Strong experience in merchandising within a retail environment. A solid understanding of WSSI, OTB and trading levers. Excellent numerical and analytical ability, you're comfortable working with complex data and turning it into clear actions. Confident communication skills, with the ability to influence and work collaboratively. Experience leading, supporting or developing others. Great organisation and the ability to manage competing priorities. Why Join? Competitive salary (negotiable for the right person). A role that gives you genuine ownership and the ability to make commercial impact. Supportive leadership and opportunities for professional development. A stable, established business with an energetic, collaborative culture. Apply If this sounds like the right move for you, please submit your CV along with a short statement outlining your relevant experience.
May 19, 2026
Full time
Trading & Planning MerchandiserBirminghamFull-Time office based Competitive salary (circa £60,000) Are you an experienced retail merchandiser who knows how to turn data into decisive commercial action? This is an exciting opportunity to step into a senior role where your analytical strengths and trading instincts will shape performance across both stores and online. We're looking for someone who enjoys digging into numbers, forecasting with confidence, and collaborating closely with Buying to optimise stock, sales, and profit. If you thrive in a fast-paced retail setting and want a role with influence, visibility, and genuine scope to make change - this could be the perfect next step. What You'll Be Doing In this position, you'll take responsibility for planning, forecasting, and trading across key product areas. Your insight and recommendations will directly impact sales, margin, and stock efficiency. Lead all pre-season planning activity, reviewing last year's performance, and working with Buying to build solid strategies for future seasons. Produce and maintain WSSI forecasts, ensuring they clearly support buying decisions and sales targets. Highlight trading patterns, bestsellers, and continuity lines, ensuring both store and online channels are optimised Trading & Stock Management Oversee daily and weekly trading performance, taking proactive action to maximise sales and protect profit. Manage intake and OTB effectively, ensuring stock levels stay in line with agreed plans. Approve purchase orders and ranges, checking alignment with margin goals and pricing strategies. Pricing & Commercial Decisions Develop pricing structures for each area of responsibility in line with company objectives. Manage promotional activity and markdowns throughout the year, including coordination with the commercial team on campaigns. Provide insight, challenge, and guidance to cross-functional teams, acting as a commercial partner to Buying and leadership. What You'll Bring We're looking for an experienced merchandiser who is confident operating at a senior level and has a solid grounding in the retail sector. You will have: Strong experience in merchandising within a retail environment. A solid understanding of WSSI, OTB and trading levers. Excellent numerical and analytical ability, you're comfortable working with complex data and turning it into clear actions. Confident communication skills, with the ability to influence and work collaboratively. Experience leading, supporting or developing others. Great organisation and the ability to manage competing priorities. Why Join? Competitive salary (negotiable for the right person). A role that gives you genuine ownership and the ability to make commercial impact. Supportive leadership and opportunities for professional development. A stable, established business with an energetic, collaborative culture. Apply If this sounds like the right move for you, please submit your CV along with a short statement outlining your relevant experience.
Positive Employment is currently recruiting for a Finance Business Partner for our client a government organisation in Southampton. The successful post holder will provision of business modelling, analysis of financial risk and dynamic financial management information in support of Service Directors and underpin strong financial performance. Key focus will be providing strategic and financial decision support to budget holders in managing their income and expenditure, medium term financial plans and financial governance across an area of business. In addition the role will ensure that all change initiatives are provided with financial modelling support, while also representing the financial impact to the wider organisation. The role will manage and motivate a high performing team of Financial Analysts. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with office attendance mandatory on Tuesdays. Duties and Responsibilities but not limited to: Act as a key member of the Leadership Team for a distinct business area, representing finance and ensuring financial considerations are embedded in decision-making. Develop strong working relationships with other business partners to ensure alignment of financial planning across the organisation. Act as the finance counterpart to budget holders, supporting the development of financial acumen and acting as a trusted advisor. Engage confidently with stakeholders at all levels to build commitment to organisational goals and priorities. Maintain visibility across the service area, building trust and engagement with staff and stakeholders. Ensure compliance with financial policies, procedures, and governance requirements. Identify and propose opportunities for innovation, commercialisation, cost savings, cost recovery, and income generation. Manage a Finance Business Partnering team in line with HR policies and service standards. Monitor and act upon customer feedback to improve service delivery and satisfaction. Drive continuous improvement in financial processes and service effectiveness. Escalate risks and issues that may impact performance or organisational reputation. Support employee engagement, performance management, recruitment, and development of team members. Identify and develop talent within the team and support succession planning. Take responsibility for personal development and continuous professional development. Support the development of change readiness across the finance business partnering function. Provide strategic and financial decision support to service areas to underpin strong financial performance. Collaborate with Service Directors to contribute to the Medium-Term Financial Forecast, focusing on sustainability and prioritisation. Provide analysis and management information to support policy, reporting, and decision-making processes. Lead on financial business modelling and communicate financial priorities across the organisation. Prepare and analyse management information on performance, trends, and financial position. Support the development and evaluation of business cases for investment, transformation, and service change. Drive delivery of budget reduction programmes and support cost-effective service delivery. Promote financial capability and understanding across the organisation. Ensure compliance with financial procedures and support effective financial governance. Assess priorities and financial impact to support value for money decision-making. Personal Requirements: Full professional accountancy qualification (or equivalent). Proven experience in managing teams, including performance management, objective setting, and development. Experience of recruitment and selection in line with organisational policies. Experience of managing revenue budgets and working within financial policies and controls. Experience working within a local authority or similar complex organisation, including knowledge of governance frameworks. Experience of budget setting processes and statutory financial requirements. Strong experience providing financial advice and challenge to senior stakeholders. Excellent IT skills including advanced use of MS Office and financial systems. Strong analytical, communication, and influencing skills. Ability to work collaboratively and build effective relationships across organisations. Understanding of best practice in public sector financial management. Working Hours: 37hrs / Monday - Friday Pay: £38.21 per hr Please note this role is within the scope of IR35.
May 19, 2026
Seasonal
Positive Employment is currently recruiting for a Finance Business Partner for our client a government organisation in Southampton. The successful post holder will provision of business modelling, analysis of financial risk and dynamic financial management information in support of Service Directors and underpin strong financial performance. Key focus will be providing strategic and financial decision support to budget holders in managing their income and expenditure, medium term financial plans and financial governance across an area of business. In addition the role will ensure that all change initiatives are provided with financial modelling support, while also representing the financial impact to the wider organisation. The role will manage and motivate a high performing team of Financial Analysts. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with office attendance mandatory on Tuesdays. Duties and Responsibilities but not limited to: Act as a key member of the Leadership Team for a distinct business area, representing finance and ensuring financial considerations are embedded in decision-making. Develop strong working relationships with other business partners to ensure alignment of financial planning across the organisation. Act as the finance counterpart to budget holders, supporting the development of financial acumen and acting as a trusted advisor. Engage confidently with stakeholders at all levels to build commitment to organisational goals and priorities. Maintain visibility across the service area, building trust and engagement with staff and stakeholders. Ensure compliance with financial policies, procedures, and governance requirements. Identify and propose opportunities for innovation, commercialisation, cost savings, cost recovery, and income generation. Manage a Finance Business Partnering team in line with HR policies and service standards. Monitor and act upon customer feedback to improve service delivery and satisfaction. Drive continuous improvement in financial processes and service effectiveness. Escalate risks and issues that may impact performance or organisational reputation. Support employee engagement, performance management, recruitment, and development of team members. Identify and develop talent within the team and support succession planning. Take responsibility for personal development and continuous professional development. Support the development of change readiness across the finance business partnering function. Provide strategic and financial decision support to service areas to underpin strong financial performance. Collaborate with Service Directors to contribute to the Medium-Term Financial Forecast, focusing on sustainability and prioritisation. Provide analysis and management information to support policy, reporting, and decision-making processes. Lead on financial business modelling and communicate financial priorities across the organisation. Prepare and analyse management information on performance, trends, and financial position. Support the development and evaluation of business cases for investment, transformation, and service change. Drive delivery of budget reduction programmes and support cost-effective service delivery. Promote financial capability and understanding across the organisation. Ensure compliance with financial procedures and support effective financial governance. Assess priorities and financial impact to support value for money decision-making. Personal Requirements: Full professional accountancy qualification (or equivalent). Proven experience in managing teams, including performance management, objective setting, and development. Experience of recruitment and selection in line with organisational policies. Experience of managing revenue budgets and working within financial policies and controls. Experience working within a local authority or similar complex organisation, including knowledge of governance frameworks. Experience of budget setting processes and statutory financial requirements. Strong experience providing financial advice and challenge to senior stakeholders. Excellent IT skills including advanced use of MS Office and financial systems. Strong analytical, communication, and influencing skills. Ability to work collaboratively and build effective relationships across organisations. Understanding of best practice in public sector financial management. Working Hours: 37hrs / Monday - Friday Pay: £38.21 per hr Please note this role is within the scope of IR35.
Contract Project Manager - Software Platform Migration Location: Fully remote working Duration: 4 months (Highly likely to extend) IR35: Outside IR35 My client is seeking an experienced Contract Project Manager to join a high-profile software technology business undergoing a complex software platform migration and transformation programme. This is not a role for a project manager who needs a perfectly structured environment. The client needs a highly capable, hands-on Project Manager from a software technology / SaaS background who can step into a programme that is already in motion, navigate ambiguity, and help drive delivery in a fast-paced and challenging environment. Key Requirements Software Technology & SaaS Expertise (Essential) Minimum 5 years' experience managing software platform migration programmes/projects within software technology or SaaS companies. Strong understanding of software platforms, product environments, and migration transformation challenges. Comfortable working alongside technical teams, engineering stakeholders, and product leadership. What You'll Be Doing Supporting delivery of a complex global software platform migration programme. Stepping into a programme currently undergoing transformation, where governance and programme artefacts are still being established. Helping bring structure, pace, and accountability to a programme facing delivery challenges and tight timelines. Managing project plans, RAID logs, dependencies, risks, and stakeholder communications. Chairing meetings, taking notes, coordinating actions, and ensuring follow-through across teams. Chasing updates, removing blockers, and keeping momentum across multiple workstreams. Acting as a trusted support and understudy to the Programme Manager. The Ideal Candidate A fast learner who can quickly absorb technical and business context. Highly proactive, organised, and comfortable operating with limited structure. Strong communicator with confidence to challenge existing processes and propose practical solutions. Resilient and able to perform under pressure in a demanding delivery environment. Someone who is willing to roll up their sleeves and do whatever is needed to help the programme succeed. Comes from a software technology background, not generic change/project management. If you are an experienced Contract Project Manager with strong SaaS and software platform migration expertise, and you enjoy solving complex delivery challenges in fast-moving environments, please apply for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
May 19, 2026
Contractor
Contract Project Manager - Software Platform Migration Location: Fully remote working Duration: 4 months (Highly likely to extend) IR35: Outside IR35 My client is seeking an experienced Contract Project Manager to join a high-profile software technology business undergoing a complex software platform migration and transformation programme. This is not a role for a project manager who needs a perfectly structured environment. The client needs a highly capable, hands-on Project Manager from a software technology / SaaS background who can step into a programme that is already in motion, navigate ambiguity, and help drive delivery in a fast-paced and challenging environment. Key Requirements Software Technology & SaaS Expertise (Essential) Minimum 5 years' experience managing software platform migration programmes/projects within software technology or SaaS companies. Strong understanding of software platforms, product environments, and migration transformation challenges. Comfortable working alongside technical teams, engineering stakeholders, and product leadership. What You'll Be Doing Supporting delivery of a complex global software platform migration programme. Stepping into a programme currently undergoing transformation, where governance and programme artefacts are still being established. Helping bring structure, pace, and accountability to a programme facing delivery challenges and tight timelines. Managing project plans, RAID logs, dependencies, risks, and stakeholder communications. Chairing meetings, taking notes, coordinating actions, and ensuring follow-through across teams. Chasing updates, removing blockers, and keeping momentum across multiple workstreams. Acting as a trusted support and understudy to the Programme Manager. The Ideal Candidate A fast learner who can quickly absorb technical and business context. Highly proactive, organised, and comfortable operating with limited structure. Strong communicator with confidence to challenge existing processes and propose practical solutions. Resilient and able to perform under pressure in a demanding delivery environment. Someone who is willing to roll up their sleeves and do whatever is needed to help the programme succeed. Comes from a software technology background, not generic change/project management. If you are an experienced Contract Project Manager with strong SaaS and software platform migration expertise, and you enjoy solving complex delivery challenges in fast-moving environments, please apply for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
SCUK Non-Financial Risk and Control Manager Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the UK. We are pleased to share that we are looking for a Non-Financial Risk & Control Manager to join our Risk team on a 12-month Fixed Term Contract. Reporting to the Head of Non-Financial Risk, the purpose of the role is to manage, report and provide oversight of risk and controls within SCUK while being the SME and overall responsible lead for Non-Financial Risk and Control Management including Operational Risk and Resilience. You will be responsible for the day-to-day management for your team across the Non-Financial Risk and Control function and will also ensure SCUK remain aligned to group wide initiatives, frameworks and policies. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: General Strategy Managing the Non-Financial Risk team on a daily basis including through appropriate planning Oversight, tracking and ownership of the risk appetite for non-financial risks Preparation and presentation relevant Non-Financial Risk initiatives in respect and applying the methodology of shareholders and/or group Oversight and approval of the Operational Risk Assessments carried out by the business on change management initiatives Oversight and approval within mandated level of Risk Acceptance requests Monthly preparation and presentation of relevant management information to relevant committees Supporting with the oversight of the SCUK Risk and Control Self-Assessment with the appropriate representation at SCUK and SanUK/SCF fora Incident Management - supporting investigations and resolution in accordance with policies while collating, reporting and escalating those incidents posing a threat to SCUK Supporting the activities relating to all Bronze Crisis Management events, including escalation to Silver CM, facilitation of firm wide events and reporting requirements Oversight of Joint Ventures in all relevant aspects of Operational Risk, Resilience and controls performance Technical Knowledge Maintain up-to-date awareness of all relevant SCUK policies and processes. Possess a relevant industry qualification with at least 3 years' experience in a Risk and Control environment. Act as the SME in regard to risk related management tools Stakeholder Engagement Establish sound working relationships with all areas of the business Maintain relationships with both Santander UK and Santander Consumer Finance Division (Madrid) Maintain relationships with Heads of Department, Senior Management and Directors Work with stakeholders across the business to review and identify SCUK's top risks under the Risk and Control Self-Assessment program ('RCSA') Communication and Reporting Responsible for the timely production of high-quality MI reporting suite/dashboard for all related Risk types Establish and maintain effective communications with Senior Management within SCUK, SAN UK, SCF, joint ventures and manufacturer partners Outsourced Oversight Oversight and monitoring of any outsourced or other SCUK department related activities to ensure performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are delivered and contractual obligations are verified and audited Risk Responsible for the activities relating to Non-Financial Risk Management, engaging with stakeholders to address issues and escalate to Senior Managers or Fora as necessary Dealing with/escalating identified risks in relation to SCUK policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework Controls Responsible for the management of designing, implementing and performing second line internal controls What we're looking for: Work experience in a similar role within a Risk function (ideally within Financial Services) Experience of managing projects and progressing activity to meet required timeframes and company objectives Good and demonstrable communication skills Able to establish and maintain good relationships with levels across the business Previous report writing experience Attention to detail, well organised and self-motivated Ability to analyse, enquire and challenge information Willingness to learn with an open mind to challenge existing procedures Risk analysis experience within Financial Services (desirable - not essential) A sound knowledge of policies and procedures within financial services regulated and compliant environments (desirable - not essential) Strong PC software skills and the ability to produce good quality, accurate working documentation and presentations, including business case proposals and requirements, briefs and presentations (desirable - not essential) We have a range of benefits available which include: Competitive salary of £70,000-£75,000 (dependent on skills & experience) 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this role are 09:00-17:00 across Monday to Friday Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge
May 19, 2026
Full time
SCUK Non-Financial Risk and Control Manager Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the UK. We are pleased to share that we are looking for a Non-Financial Risk & Control Manager to join our Risk team on a 12-month Fixed Term Contract. Reporting to the Head of Non-Financial Risk, the purpose of the role is to manage, report and provide oversight of risk and controls within SCUK while being the SME and overall responsible lead for Non-Financial Risk and Control Management including Operational Risk and Resilience. You will be responsible for the day-to-day management for your team across the Non-Financial Risk and Control function and will also ensure SCUK remain aligned to group wide initiatives, frameworks and policies. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: General Strategy Managing the Non-Financial Risk team on a daily basis including through appropriate planning Oversight, tracking and ownership of the risk appetite for non-financial risks Preparation and presentation relevant Non-Financial Risk initiatives in respect and applying the methodology of shareholders and/or group Oversight and approval of the Operational Risk Assessments carried out by the business on change management initiatives Oversight and approval within mandated level of Risk Acceptance requests Monthly preparation and presentation of relevant management information to relevant committees Supporting with the oversight of the SCUK Risk and Control Self-Assessment with the appropriate representation at SCUK and SanUK/SCF fora Incident Management - supporting investigations and resolution in accordance with policies while collating, reporting and escalating those incidents posing a threat to SCUK Supporting the activities relating to all Bronze Crisis Management events, including escalation to Silver CM, facilitation of firm wide events and reporting requirements Oversight of Joint Ventures in all relevant aspects of Operational Risk, Resilience and controls performance Technical Knowledge Maintain up-to-date awareness of all relevant SCUK policies and processes. Possess a relevant industry qualification with at least 3 years' experience in a Risk and Control environment. Act as the SME in regard to risk related management tools Stakeholder Engagement Establish sound working relationships with all areas of the business Maintain relationships with both Santander UK and Santander Consumer Finance Division (Madrid) Maintain relationships with Heads of Department, Senior Management and Directors Work with stakeholders across the business to review and identify SCUK's top risks under the Risk and Control Self-Assessment program ('RCSA') Communication and Reporting Responsible for the timely production of high-quality MI reporting suite/dashboard for all related Risk types Establish and maintain effective communications with Senior Management within SCUK, SAN UK, SCF, joint ventures and manufacturer partners Outsourced Oversight Oversight and monitoring of any outsourced or other SCUK department related activities to ensure performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are delivered and contractual obligations are verified and audited Risk Responsible for the activities relating to Non-Financial Risk Management, engaging with stakeholders to address issues and escalate to Senior Managers or Fora as necessary Dealing with/escalating identified risks in relation to SCUK policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework Controls Responsible for the management of designing, implementing and performing second line internal controls What we're looking for: Work experience in a similar role within a Risk function (ideally within Financial Services) Experience of managing projects and progressing activity to meet required timeframes and company objectives Good and demonstrable communication skills Able to establish and maintain good relationships with levels across the business Previous report writing experience Attention to detail, well organised and self-motivated Ability to analyse, enquire and challenge information Willingness to learn with an open mind to challenge existing procedures Risk analysis experience within Financial Services (desirable - not essential) A sound knowledge of policies and procedures within financial services regulated and compliant environments (desirable - not essential) Strong PC software skills and the ability to produce good quality, accurate working documentation and presentations, including business case proposals and requirements, briefs and presentations (desirable - not essential) We have a range of benefits available which include: Competitive salary of £70,000-£75,000 (dependent on skills & experience) 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this role are 09:00-17:00 across Monday to Friday Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge
FP&A Analyst - Reading - £300 per day - 12 month contract - 4 day per week from home I am currently recruiting for an FP&A analyst for my client based in Reading. The ideal candidate would have worked for a SAAS business and be available on short notice. Job Accountabilities/Targets: Ownership of Live Business Model, forecasting and analytics by Product Line Collaborate with department heads to continuously refine sales forecast Produce monthly Power BI financial and KPI reports for business stakeholders Support CFO and Leadership Team in budgeting process through data modelling, analytics, reporting and cross-team collaboration Complete regular variance analysis reports with commentary Prepare, analyse and cleanse historic data to provide accurate business trend analyses Collaborate with Sales Operations Manager to collate monthly sales bookings figures Communicate within and across teams to comprehend data and provide commentary Liaise with Marketing Team to complete Budget Book following final budget approval Work with finance team to improve accuracy of reporting and automation Competencies: Experience working in high volume, contracted recurring business Ability to work and interact with senior business stakeholders Experience with producing complex financial models involving sales mix, volume and margin % challenges such that flex and range of outcomes within tolerance is imperative. Strong and proven communication skills Proven ability to initiate and deliver change and have a proactive and creative approach to problem solving. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
May 19, 2026
Seasonal
FP&A Analyst - Reading - £300 per day - 12 month contract - 4 day per week from home I am currently recruiting for an FP&A analyst for my client based in Reading. The ideal candidate would have worked for a SAAS business and be available on short notice. Job Accountabilities/Targets: Ownership of Live Business Model, forecasting and analytics by Product Line Collaborate with department heads to continuously refine sales forecast Produce monthly Power BI financial and KPI reports for business stakeholders Support CFO and Leadership Team in budgeting process through data modelling, analytics, reporting and cross-team collaboration Complete regular variance analysis reports with commentary Prepare, analyse and cleanse historic data to provide accurate business trend analyses Collaborate with Sales Operations Manager to collate monthly sales bookings figures Communicate within and across teams to comprehend data and provide commentary Liaise with Marketing Team to complete Budget Book following final budget approval Work with finance team to improve accuracy of reporting and automation Competencies: Experience working in high volume, contracted recurring business Ability to work and interact with senior business stakeholders Experience with producing complex financial models involving sales mix, volume and margin % challenges such that flex and range of outcomes within tolerance is imperative. Strong and proven communication skills Proven ability to initiate and deliver change and have a proactive and creative approach to problem solving. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
This is an exciting opportunity for an experienced Philanthropy Manager, working closely with the Head of High Value Relationships, to deliver the Major Donor Strategy and grow this income stream and re-ignite major donor fundraising. The post holder will manage a portfolio of individual relationships to raise five figure donations in line with agreed income targets, with ambitions to grow significantly in subsequent years. Client Details Independent Age is a national charity steeped in history, dedicated to ending financial hardship in later life. The charity is a well-known campaigner for policy changes to combat poverty in later life. Their Helpline and expert advisers offer free, practical support to older people to increase their income, reduce their costs, ensure their have a roof over their head and the social care they need to live with dignity. Through their grants programme, they support hundreds of local organisations working with older people across the UK. Description Support the delivery of the wider Major Donor Strategy to grow this income stream and re-ignite major donor fundraising. Steward a portfolio of warm major donor prospects with a relationship-based, donor-centric approach to fundraising. Work closely with the Head of High Value Relationships, Senior Leadership Team and Trustees to cultivate relationships with cold prospects, inspiring five and six-figure philanthropic support. Undertake detailed prospect research, ensuring pipelines continue to build with new and aligned prospects. Contribute to the delivery of an events portfolio designed to strengthen engagement with major donor prospects. Collaborate with colleagues to produce and submit high quality and compelling funding asks. Profile Demonstrable experience of personally securing five figure+ gifts from major donor supporters. Experience managing and growing a pipeline of warm and cold major donor prospects. Demonstrable experience delivering high-level, bespoke stewardship with excellent communication skills to retain major donor support. Excellent influencing and negotiation skills with senior stakeholders. Demonstrable ability to project manage, collaborate, innovate, and take a creative approach to tasks. Passion for the mission of supporting older people facing financial hardship. Job Offer Salary - 46,227 per annum plus benefits. Permanent, hybrid working, full-time or part-time opportunity (i.e. 0.8 FTE, or 28 hours per week) Location - London W14, West Kensington Deadline: Monday 25th May 2026 at 9am. Applications require a tailored CV and a supporting statement. To arrange a confidential chat and to receive the full job description, please get in touch with Emma Winter, Business Director in the Charities team. Independent Age celebrates diversity and champions the differences that make each of us unique. They actively support and encourage people from a variety of backgrounds, experiences and skill sets to join them and help shape what they do. They aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure they are safeguarding those they work with. A Basic DBS Certificate will be required for this role.
May 19, 2026
Full time
This is an exciting opportunity for an experienced Philanthropy Manager, working closely with the Head of High Value Relationships, to deliver the Major Donor Strategy and grow this income stream and re-ignite major donor fundraising. The post holder will manage a portfolio of individual relationships to raise five figure donations in line with agreed income targets, with ambitions to grow significantly in subsequent years. Client Details Independent Age is a national charity steeped in history, dedicated to ending financial hardship in later life. The charity is a well-known campaigner for policy changes to combat poverty in later life. Their Helpline and expert advisers offer free, practical support to older people to increase their income, reduce their costs, ensure their have a roof over their head and the social care they need to live with dignity. Through their grants programme, they support hundreds of local organisations working with older people across the UK. Description Support the delivery of the wider Major Donor Strategy to grow this income stream and re-ignite major donor fundraising. Steward a portfolio of warm major donor prospects with a relationship-based, donor-centric approach to fundraising. Work closely with the Head of High Value Relationships, Senior Leadership Team and Trustees to cultivate relationships with cold prospects, inspiring five and six-figure philanthropic support. Undertake detailed prospect research, ensuring pipelines continue to build with new and aligned prospects. Contribute to the delivery of an events portfolio designed to strengthen engagement with major donor prospects. Collaborate with colleagues to produce and submit high quality and compelling funding asks. Profile Demonstrable experience of personally securing five figure+ gifts from major donor supporters. Experience managing and growing a pipeline of warm and cold major donor prospects. Demonstrable experience delivering high-level, bespoke stewardship with excellent communication skills to retain major donor support. Excellent influencing and negotiation skills with senior stakeholders. Demonstrable ability to project manage, collaborate, innovate, and take a creative approach to tasks. Passion for the mission of supporting older people facing financial hardship. Job Offer Salary - 46,227 per annum plus benefits. Permanent, hybrid working, full-time or part-time opportunity (i.e. 0.8 FTE, or 28 hours per week) Location - London W14, West Kensington Deadline: Monday 25th May 2026 at 9am. Applications require a tailored CV and a supporting statement. To arrange a confidential chat and to receive the full job description, please get in touch with Emma Winter, Business Director in the Charities team. Independent Age celebrates diversity and champions the differences that make each of us unique. They actively support and encourage people from a variety of backgrounds, experiences and skill sets to join them and help shape what they do. They aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure they are safeguarding those they work with. A Basic DBS Certificate will be required for this role.
IFS Technical Lead Location: Remote First Salary: 76,000 + Benefits Contract: Permanent An IFS Technical Lead is required to take ownership of the design, development, implementation, and optimisation of the IFS Cloud platform across a dynamic and rapidly growing organisation. This role is critical for driving platform improvements, managing vendor relationships, and ensuring the system meets both current and future business needs. Key Responsibilities: Lead the delivery of IFS updates, patches, and system enhancements, ensuring stability and performance. Manage the Continuous Improvement pipeline, prioritising and delivering changes that align with business objectives. Select and manage external vendors for IFS support, ensuring adherence to SLAs and delivering measurable value. Oversee IFS development, testing, and integration efforts, maintaining best practices in quality and security. Act as the key point of expertise for the IFS system, providing guidance and ensuring its optimisation for strategic and operational goals. Key Skills and Experience: Extensive experience with IFS Cloud, with strong functional knowledge of Projects, Procurement, and Asset Management modules. Proven success in managing system updates and supporting Continuous Improvement initiatives. Skilled in vendor selection and performance management, ensuring high-quality service delivery. Background in coordinating development, testing, and secure system integration. Strong communication and stakeholder engagement abilities, with experience working across business and IT teams. If you are an experienced IFS specialist looking for a challenging and rewarding role within a fast-paced organisation, we would love to hear from you. Apply now or contact (url removed).
May 19, 2026
Full time
IFS Technical Lead Location: Remote First Salary: 76,000 + Benefits Contract: Permanent An IFS Technical Lead is required to take ownership of the design, development, implementation, and optimisation of the IFS Cloud platform across a dynamic and rapidly growing organisation. This role is critical for driving platform improvements, managing vendor relationships, and ensuring the system meets both current and future business needs. Key Responsibilities: Lead the delivery of IFS updates, patches, and system enhancements, ensuring stability and performance. Manage the Continuous Improvement pipeline, prioritising and delivering changes that align with business objectives. Select and manage external vendors for IFS support, ensuring adherence to SLAs and delivering measurable value. Oversee IFS development, testing, and integration efforts, maintaining best practices in quality and security. Act as the key point of expertise for the IFS system, providing guidance and ensuring its optimisation for strategic and operational goals. Key Skills and Experience: Extensive experience with IFS Cloud, with strong functional knowledge of Projects, Procurement, and Asset Management modules. Proven success in managing system updates and supporting Continuous Improvement initiatives. Skilled in vendor selection and performance management, ensuring high-quality service delivery. Background in coordinating development, testing, and secure system integration. Strong communication and stakeholder engagement abilities, with experience working across business and IT teams. If you are an experienced IFS specialist looking for a challenging and rewarding role within a fast-paced organisation, we would love to hear from you. Apply now or contact (url removed).
Job Title: Service Introduction Designer / Architect Start Date: ASAP Contract: 3 Month Rolling IR35 Status: Inside Location: London (Office attendance as required for workshops/key sessions) Job Description Purpose Design and deliver the service framework and operational model for a new global Azure Virtual Desktop (AVD) solution, ensuring it is scalable, supportable, and integrated with enterprise processes such as Joiner-Mover-Leaver (JML). Key Responsibilities Define the end-to-end service wrapper for AVD, including SLAs, support tiers, service catalogue entries, runbooks, and operational guidelines. Create and document JML workflows, provisioning processes, access controls, and operational procedures aligned with ITSM standards. Lead Service Transition, ensuring support teams (L1-L3) are trained and operationally ready. Develop workflows for incident, problem, request, and change management relating to the AVD platform. Work with engineering, identity, automation, and security teams to embed governance, monitoring, and compliance requirements. Align service design with ITIL, Azure best practices, and organisational governance. Act as service SME, engaging stakeholders across technology, operations, and business units. Required Skills & Experience Strong understanding of Azure Virtual Desktop, Azure core services, identity and access management, and enterprise endpoint management. Proven experience designing or managing enterprise service models and operational workflows. Knowledge of ITIL v4 and experience with service transition/service introduction. Experience formalising JML processes in large organisations. Excellent documentation, communication, and stakeholder engagement skills. Desirable Experience working in global retail or large distributed environments. Familiarity with ITSM platforms. Success Measures A fully operational AVD service with defined processes, governance, and support models. Streamlined, automated JML workflows supporting secure and efficient user lifecycle management. Support teams enabled and confident to run AVD at scale. Clear documentation and measurable service KPIs in place. Extra Information Need someone that has experience across the identity space i.e. PAM / IGA / AD / Remote Access / MFA etc. Role Purpose Support service introduction across the Identity & Access Management portfolio, addressing delivery capacity constraints. Enable timely rollout of multiple identity initiatives beyond current resourcing limits. Key Initiatives / Scope MFA / YubiKey service introduction Identity Governance OnePassword ADDR Broader identity and access initiatives within the portfolio If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
May 19, 2026
Contractor
Job Title: Service Introduction Designer / Architect Start Date: ASAP Contract: 3 Month Rolling IR35 Status: Inside Location: London (Office attendance as required for workshops/key sessions) Job Description Purpose Design and deliver the service framework and operational model for a new global Azure Virtual Desktop (AVD) solution, ensuring it is scalable, supportable, and integrated with enterprise processes such as Joiner-Mover-Leaver (JML). Key Responsibilities Define the end-to-end service wrapper for AVD, including SLAs, support tiers, service catalogue entries, runbooks, and operational guidelines. Create and document JML workflows, provisioning processes, access controls, and operational procedures aligned with ITSM standards. Lead Service Transition, ensuring support teams (L1-L3) are trained and operationally ready. Develop workflows for incident, problem, request, and change management relating to the AVD platform. Work with engineering, identity, automation, and security teams to embed governance, monitoring, and compliance requirements. Align service design with ITIL, Azure best practices, and organisational governance. Act as service SME, engaging stakeholders across technology, operations, and business units. Required Skills & Experience Strong understanding of Azure Virtual Desktop, Azure core services, identity and access management, and enterprise endpoint management. Proven experience designing or managing enterprise service models and operational workflows. Knowledge of ITIL v4 and experience with service transition/service introduction. Experience formalising JML processes in large organisations. Excellent documentation, communication, and stakeholder engagement skills. Desirable Experience working in global retail or large distributed environments. Familiarity with ITSM platforms. Success Measures A fully operational AVD service with defined processes, governance, and support models. Streamlined, automated JML workflows supporting secure and efficient user lifecycle management. Support teams enabled and confident to run AVD at scale. Clear documentation and measurable service KPIs in place. Extra Information Need someone that has experience across the identity space i.e. PAM / IGA / AD / Remote Access / MFA etc. Role Purpose Support service introduction across the Identity & Access Management portfolio, addressing delivery capacity constraints. Enable timely rollout of multiple identity initiatives beyond current resourcing limits. Key Initiatives / Scope MFA / YubiKey service introduction Identity Governance OnePassword ADDR Broader identity and access initiatives within the portfolio If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Interim Head of IT Poole 450 to 550 per day 3 month Contract Are you an experienced interim IT leader who can step into an unstable environment, take immediate control, and stabilise critical systems while senior roles are vacant? This is a high impact interim leadership role where you will take rapid operational control of the IT function, ensuring business continuity across ERP, infrastructure, security, and data. You will act as the senior escalation point, providing hands-on technical assurance in a pressured environment. You will bring calm, credible leadership to an unsettled IT team, restoring confidence, clarifying roles, and reducing risk. Working closely with the wider business, you will support a major ERP transformation without introducing unnecessary change or disruption to BAU. This role suits a pragmatic interim professional who is comfortable operating with incomplete information, making sound technical judgements, and focusing on stability first before improvement. The Role: Take immediate operational control of the IT function and core services Act as senior escalation point for incidents, suppliers, and delivery risks Provide hands-on technical oversight across ERP, infrastructure, security, and data Support the ERP programme while maintaining IT stability and risk control 5 Days On-Site, 3 month contract. The Person: Proven interim IT leader with experience stabilising under-resourced or disrupted environments Strong technical background across ERP, infrastructure, and security Hands-on, delivery-focused, and comfortable challenging suppliers Calm, pragmatic leader able to operate under pressure Track record of supporting major transformation programmes without destabilising BAU Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
May 19, 2026
Contractor
Interim Head of IT Poole 450 to 550 per day 3 month Contract Are you an experienced interim IT leader who can step into an unstable environment, take immediate control, and stabilise critical systems while senior roles are vacant? This is a high impact interim leadership role where you will take rapid operational control of the IT function, ensuring business continuity across ERP, infrastructure, security, and data. You will act as the senior escalation point, providing hands-on technical assurance in a pressured environment. You will bring calm, credible leadership to an unsettled IT team, restoring confidence, clarifying roles, and reducing risk. Working closely with the wider business, you will support a major ERP transformation without introducing unnecessary change or disruption to BAU. This role suits a pragmatic interim professional who is comfortable operating with incomplete information, making sound technical judgements, and focusing on stability first before improvement. The Role: Take immediate operational control of the IT function and core services Act as senior escalation point for incidents, suppliers, and delivery risks Provide hands-on technical oversight across ERP, infrastructure, security, and data Support the ERP programme while maintaining IT stability and risk control 5 Days On-Site, 3 month contract. The Person: Proven interim IT leader with experience stabilising under-resourced or disrupted environments Strong technical background across ERP, infrastructure, and security Hands-on, delivery-focused, and comfortable challenging suppliers Calm, pragmatic leader able to operate under pressure Track record of supporting major transformation programmes without destabilising BAU Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Solution Architect (Insurance) 6 Months London & Brighton (2-3 days per month) (Apply online only) per day (Inside IR35) My client, a market leading provider of pensions and insurance products and services are looking for a Senior Solution Architect with who has worked in this sector and who has experience in a range of consulting roles in fast moving customer engagements. Key responsibilities and accountabilities The candidate will principally be responsible for defining solution architecture for end-to-end pensions solutions, potentially across a range of different business portfolios within a specific market area. You must have a background and deep familiarity with the Pensions industry sector (DB pensions and administration) and preferably have specific experience in the Pension Risk Transfer domain You should be confident operating in a consulting-led environment, communicating with senior business stakeholders and positioning solutions in a commercially aware manner. You must be adept at building relationships across multiple teams. You should be comfortable defining and delivering solution architecture deliverables in large complex projects working closely with both business and technology delivery teams. Technical knowledge From your core experience as a Solution Architect you should have experience with a range of different solution types and technologies including- Policy Administration Systems CRM / Customer Service (ideally dynamics) Cloud (SaaS, PaaS and IaaS) Integration and microservices Enterprise Software Process Automation Enterprise Architecture Tooling On the job details- Developing solution architecture against functional and non-functional business requirements in line with industry standards and best practices Documenting solution designs, driving through key design decisions, and solution delivery approaches and successfully guiding these through architecture assurance and approval gates Researching and elaborating technology solution options and preparing comparative analysis including costs, risks and coverage and outlining strategies including proof of concepts Working with delivery teams to ensure compliance of developed solutions to underlying solution architecture Assessing and selecting commercial off-the-shelf solutions in partnership with IT, Procurement, business leaders and existing or potential providers of IT services. Conducting due diligence on potential providers of solutions and individual solution components or services. Providing industry insight to explore the selection and potential application of emerging and disruptive technologies to entrenched business problems Critical skills and experience Strong experience in designing and proposing solutions for a given business requirement adhering to architectural principles. Strongexperience in Insurance/Pensions industry. TOGAF certified (or equivalent practitioner level certification in Solution or Enterprise Architecture) Used appropriate tools, including logical models of components and interfaces, to contribute to the development of systems architectures in specific business or functional areas. Produced detailed component specifications and translated these into detailed designs for implementation using selected products. Analytical thinking & problem solving Flexibility, energy and ability to work well with others in a virtual, geographically dispersed team environment Excellent verbal and written communication skills - working with stakeholders and product owners Excellent stakeholder management skills Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 19, 2026
Contractor
Solution Architect (Insurance) 6 Months London & Brighton (2-3 days per month) (Apply online only) per day (Inside IR35) My client, a market leading provider of pensions and insurance products and services are looking for a Senior Solution Architect with who has worked in this sector and who has experience in a range of consulting roles in fast moving customer engagements. Key responsibilities and accountabilities The candidate will principally be responsible for defining solution architecture for end-to-end pensions solutions, potentially across a range of different business portfolios within a specific market area. You must have a background and deep familiarity with the Pensions industry sector (DB pensions and administration) and preferably have specific experience in the Pension Risk Transfer domain You should be confident operating in a consulting-led environment, communicating with senior business stakeholders and positioning solutions in a commercially aware manner. You must be adept at building relationships across multiple teams. You should be comfortable defining and delivering solution architecture deliverables in large complex projects working closely with both business and technology delivery teams. Technical knowledge From your core experience as a Solution Architect you should have experience with a range of different solution types and technologies including- Policy Administration Systems CRM / Customer Service (ideally dynamics) Cloud (SaaS, PaaS and IaaS) Integration and microservices Enterprise Software Process Automation Enterprise Architecture Tooling On the job details- Developing solution architecture against functional and non-functional business requirements in line with industry standards and best practices Documenting solution designs, driving through key design decisions, and solution delivery approaches and successfully guiding these through architecture assurance and approval gates Researching and elaborating technology solution options and preparing comparative analysis including costs, risks and coverage and outlining strategies including proof of concepts Working with delivery teams to ensure compliance of developed solutions to underlying solution architecture Assessing and selecting commercial off-the-shelf solutions in partnership with IT, Procurement, business leaders and existing or potential providers of IT services. Conducting due diligence on potential providers of solutions and individual solution components or services. Providing industry insight to explore the selection and potential application of emerging and disruptive technologies to entrenched business problems Critical skills and experience Strong experience in designing and proposing solutions for a given business requirement adhering to architectural principles. Strongexperience in Insurance/Pensions industry. TOGAF certified (or equivalent practitioner level certification in Solution or Enterprise Architecture) Used appropriate tools, including logical models of components and interfaces, to contribute to the development of systems architectures in specific business or functional areas. Produced detailed component specifications and translated these into detailed designs for implementation using selected products. Analytical thinking & problem solving Flexibility, energy and ability to work well with others in a virtual, geographically dispersed team environment Excellent verbal and written communication skills - working with stakeholders and product owners Excellent stakeholder management skills Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
This is a newly created role for an experienced Head of Corporate Partnerships to lead the development and delivery of a new strategy to grow income from corporate and commercial partnerships, which includes significant investment into high value fundraising streams. This role would suit an ambitious fundraiser who is motivated by the opportunity to lead a dynamic team to deliver major growth over the next few years. Client Details Independent Age is a national charity steeped in history, dedicated to ending financial hardship in later life. The charity is a well-known campaigner for policy changes to combat poverty in later life. Their Helpline and expert advisers offer free, practical support to older people to increase their income, reduce their costs, ensure their have a roof over their head and the social care they need to live with dignity. Through their grants programme, they support hundreds of local organisations working with older people across the UK. Description Develop and deliver a cohesive corporate fundraising strategy, prioritising strategic partnerships that are high value, long term and mutually beneficial. Lead the team to develop and deliver a portfolio of qualified five, six and seven figure corporate partnership opportunities to achieve annual and multi-year targets. Work collaboratively with the Leadership Team and colleagues to develop and maintain a compelling case for support and attractive commercial opportunities. Ensure the development of robust and strategic stewardship plans that engage donors with Independent Age's work and impact to retain and grow support. Represent the team at Senior Leadership and Board sub-committee meetings where relevant. Provide inspiring and effective leadership, direction and oversight as a member of the leadership team to maximise impact for older people facing financial hardship. Profile Proven track record in high-value corporate fundraising, including personally securing and managing six and seven figure partnerships. Significant experience shaping and implementing successful corporate fundraising strategies that deliver substantial income growth. Demonstrable success establishing a growth mindset and entrepreneurial approach within teams to develop commercial opportunities and fundraising channels. Experience developing partnerships, delivering service agreements and managing contractual targets from commissioned and/or commercial sources. Experienced leader with demonstrable success leading, inspiring and motivating high-performing fundraising and partnership teams. Commitment to contributing to a positive, supportive culture and championing Equity, Diversity and Inclusion. Job Offer Salary - 65,678 per annum plus benefits. Permanent, full-time leadership opportunity with hybrid working Location - London W14, West Kensington Deadline: Wednesday 27th May 2026 at 9am. Applications require a tailored CV and a supporting statement. To arrange a confidential chat and to receive the full job description, please get in touch with Emma Winter, Business Director in the Charities team. Independent Age celebrates diversity and champions the differences that make each of us unique. They actively support and encourage people from a variety of backgrounds, experiences and skill sets to join them and help shape what they do. They aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure they are safeguarding those they work with. A Basic DBS Certificate will be required for this role.
May 19, 2026
Full time
This is a newly created role for an experienced Head of Corporate Partnerships to lead the development and delivery of a new strategy to grow income from corporate and commercial partnerships, which includes significant investment into high value fundraising streams. This role would suit an ambitious fundraiser who is motivated by the opportunity to lead a dynamic team to deliver major growth over the next few years. Client Details Independent Age is a national charity steeped in history, dedicated to ending financial hardship in later life. The charity is a well-known campaigner for policy changes to combat poverty in later life. Their Helpline and expert advisers offer free, practical support to older people to increase their income, reduce their costs, ensure their have a roof over their head and the social care they need to live with dignity. Through their grants programme, they support hundreds of local organisations working with older people across the UK. Description Develop and deliver a cohesive corporate fundraising strategy, prioritising strategic partnerships that are high value, long term and mutually beneficial. Lead the team to develop and deliver a portfolio of qualified five, six and seven figure corporate partnership opportunities to achieve annual and multi-year targets. Work collaboratively with the Leadership Team and colleagues to develop and maintain a compelling case for support and attractive commercial opportunities. Ensure the development of robust and strategic stewardship plans that engage donors with Independent Age's work and impact to retain and grow support. Represent the team at Senior Leadership and Board sub-committee meetings where relevant. Provide inspiring and effective leadership, direction and oversight as a member of the leadership team to maximise impact for older people facing financial hardship. Profile Proven track record in high-value corporate fundraising, including personally securing and managing six and seven figure partnerships. Significant experience shaping and implementing successful corporate fundraising strategies that deliver substantial income growth. Demonstrable success establishing a growth mindset and entrepreneurial approach within teams to develop commercial opportunities and fundraising channels. Experience developing partnerships, delivering service agreements and managing contractual targets from commissioned and/or commercial sources. Experienced leader with demonstrable success leading, inspiring and motivating high-performing fundraising and partnership teams. Commitment to contributing to a positive, supportive culture and championing Equity, Diversity and Inclusion. Job Offer Salary - 65,678 per annum plus benefits. Permanent, full-time leadership opportunity with hybrid working Location - London W14, West Kensington Deadline: Wednesday 27th May 2026 at 9am. Applications require a tailored CV and a supporting statement. To arrange a confidential chat and to receive the full job description, please get in touch with Emma Winter, Business Director in the Charities team. Independent Age celebrates diversity and champions the differences that make each of us unique. They actively support and encourage people from a variety of backgrounds, experiences and skill sets to join them and help shape what they do. They aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure they are safeguarding those they work with. A Basic DBS Certificate will be required for this role.
About the role The Financial Controls Lead is responsible for ensuring the organisation maintains a robust, compliant and efficient financial control environment. The role plays a critical part in safeguarding the organisation's financial integrity, ensuring financial activities are supported by well-designed, consistently applied and effective controls. Working closely with the Associate Director of Financial Control and other senior stakeholders within Finance, the role acts as a central coordination point for financial governance, risk management and continuous improvement across the business. The Financial Controls Lead oversees financial reporting accuracy, statutory and regulatory compliance, treasury processes, finance operations controls and the maintenance of key financial policies and frameworks. Through strong collaboration across Finance and the wider organisation, the role ensures that control standards are clearly communicated, embedded and monitored to minimise the risk of error, fraud or non-compliance. This role is based in Liverpool and offers Hybrid working. Please note, internal applications for this role close on the 27th April 2026. Key responsibilities Financial reporting, accounting controls and accuracy You will work closely with the Associate Director of Financial Control and the Financial Reporting Lead to drive consistent, high-quality financial reporting and accounting discipline across the organisation. Responsibilities include: Monitoring the accuracy of general ledger and cost centre postings to ensure reliable financial reporting Establishing, maintaining and communicating clear accounting policies and procedures aligned with relevant reporting standards Supporting accurate and timely project cost tracking, particularly in support of contract implementation activity Ensuring compliance with statutory and regulatory requirements, including tax regulations and the Criminal Finances Act Overseeing the timely completion of all required payment practice reporting Owning and maintaining the Finance Risk Register, ensuring risks are reviewed, mitigations identified and actions monitored Conducting financial due diligence for new and existing suppliers Ensuring appropriate financial controls are in place to minimise the risk of fraud Driving continuous improvement to enhance control effectiveness, accuracy and efficiency across Finance Treasury management The Financial Controls Lead has ownership of treasury-related processes and control frameworks, including: Maintaining company banking mandates and ensuring appropriate access controls are in place Managing and overseeing operational payment platforms, including Moss, Worldpay and Barclaycard Designing and embedding effective control routines for all payment systems, working closely with Finance Operations and Financial Transactions teams to ensure controls are clearly communicated and consistently monitored Finance operations and transactional controls While the role does not directly manage transactional teams, it plays a key part in ensuring finance operations are underpinned by strong, well-designed controls. This includes: Working closely with the Financial Transactions Manager to develop, maintain and communicate all transactional finance processes across the organisation Leading, alongside the Finance Operations Manager, finance workstream activity for contract implementations and close-down exercises Maintaining and updating the Delegation of Authority framework Developing and reviewing reporting on compliance with financial policies, procedures and internal controls Progressing improvement initiatives to strengthen efficiency, consistency and service quality across finance operations Audit, advice and wider support Supporting internal and external audit activity, ensuring timely provision of evidence and resolution of findings Providing guidance, training and support to colleagues across the organisation on financial control and policy matters Working with Finance Systems teams to ensure systems and processes support strong control operation and efficient working practices Deputising for senior finance leaders where required What's in it for you? We offer a competitive salary (pro-rated for part-time working, with a minimum of four days per week), alongside flexibility, development opportunities and a strong benefits package, including: 25 days' annual leave (pro-rated) plus bank holidays Hybrid working Reed Pension Scheme Award-winning management and leadership development Professional and personal development funding Bi-annual pay reviews You'll also have the opportunity to play a vital role in protecting and strengthening the financial integrity of an organisation delivering meaningful services to local communities. Our values At Reed in Partnership, our values guide every decision we make. We are fair, open and honest; we take ownership; and we work together. These values shape our culture and underpin how we support one another to deliver high-quality public services. About you To be successful in this role, you will bring: Strong experience in financial control, governance or financial reporting within a complex organisation A detailed understanding of accounting controls, statutory compliance and financial risk management Experience working with finance operations and transactional teams to embed effective control frameworks Confidence influencing senior stakeholders and providing clear, constructive challenge Strong analytical skills, with the ability to interpret and explain complex financial information A proactive, organised and resilient approach, with a commitment to continuous improvement Desirable criteria Professional accounting qualification (CIMA, ACCA or ACA), or equivalent experience (QBE) Experience supporting contract mobilisation or organisational change activity Experience working with large-scale finance systems and payment platforms
May 19, 2026
Full time
About the role The Financial Controls Lead is responsible for ensuring the organisation maintains a robust, compliant and efficient financial control environment. The role plays a critical part in safeguarding the organisation's financial integrity, ensuring financial activities are supported by well-designed, consistently applied and effective controls. Working closely with the Associate Director of Financial Control and other senior stakeholders within Finance, the role acts as a central coordination point for financial governance, risk management and continuous improvement across the business. The Financial Controls Lead oversees financial reporting accuracy, statutory and regulatory compliance, treasury processes, finance operations controls and the maintenance of key financial policies and frameworks. Through strong collaboration across Finance and the wider organisation, the role ensures that control standards are clearly communicated, embedded and monitored to minimise the risk of error, fraud or non-compliance. This role is based in Liverpool and offers Hybrid working. Please note, internal applications for this role close on the 27th April 2026. Key responsibilities Financial reporting, accounting controls and accuracy You will work closely with the Associate Director of Financial Control and the Financial Reporting Lead to drive consistent, high-quality financial reporting and accounting discipline across the organisation. Responsibilities include: Monitoring the accuracy of general ledger and cost centre postings to ensure reliable financial reporting Establishing, maintaining and communicating clear accounting policies and procedures aligned with relevant reporting standards Supporting accurate and timely project cost tracking, particularly in support of contract implementation activity Ensuring compliance with statutory and regulatory requirements, including tax regulations and the Criminal Finances Act Overseeing the timely completion of all required payment practice reporting Owning and maintaining the Finance Risk Register, ensuring risks are reviewed, mitigations identified and actions monitored Conducting financial due diligence for new and existing suppliers Ensuring appropriate financial controls are in place to minimise the risk of fraud Driving continuous improvement to enhance control effectiveness, accuracy and efficiency across Finance Treasury management The Financial Controls Lead has ownership of treasury-related processes and control frameworks, including: Maintaining company banking mandates and ensuring appropriate access controls are in place Managing and overseeing operational payment platforms, including Moss, Worldpay and Barclaycard Designing and embedding effective control routines for all payment systems, working closely with Finance Operations and Financial Transactions teams to ensure controls are clearly communicated and consistently monitored Finance operations and transactional controls While the role does not directly manage transactional teams, it plays a key part in ensuring finance operations are underpinned by strong, well-designed controls. This includes: Working closely with the Financial Transactions Manager to develop, maintain and communicate all transactional finance processes across the organisation Leading, alongside the Finance Operations Manager, finance workstream activity for contract implementations and close-down exercises Maintaining and updating the Delegation of Authority framework Developing and reviewing reporting on compliance with financial policies, procedures and internal controls Progressing improvement initiatives to strengthen efficiency, consistency and service quality across finance operations Audit, advice and wider support Supporting internal and external audit activity, ensuring timely provision of evidence and resolution of findings Providing guidance, training and support to colleagues across the organisation on financial control and policy matters Working with Finance Systems teams to ensure systems and processes support strong control operation and efficient working practices Deputising for senior finance leaders where required What's in it for you? We offer a competitive salary (pro-rated for part-time working, with a minimum of four days per week), alongside flexibility, development opportunities and a strong benefits package, including: 25 days' annual leave (pro-rated) plus bank holidays Hybrid working Reed Pension Scheme Award-winning management and leadership development Professional and personal development funding Bi-annual pay reviews You'll also have the opportunity to play a vital role in protecting and strengthening the financial integrity of an organisation delivering meaningful services to local communities. Our values At Reed in Partnership, our values guide every decision we make. We are fair, open and honest; we take ownership; and we work together. These values shape our culture and underpin how we support one another to deliver high-quality public services. About you To be successful in this role, you will bring: Strong experience in financial control, governance or financial reporting within a complex organisation A detailed understanding of accounting controls, statutory compliance and financial risk management Experience working with finance operations and transactional teams to embed effective control frameworks Confidence influencing senior stakeholders and providing clear, constructive challenge Strong analytical skills, with the ability to interpret and explain complex financial information A proactive, organised and resilient approach, with a commitment to continuous improvement Desirable criteria Professional accounting qualification (CIMA, ACCA or ACA), or equivalent experience (QBE) Experience supporting contract mobilisation or organisational change activity Experience working with large-scale finance systems and payment platforms
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Milton Keynes Salary/Package: 51k - 63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 19, 2026
Full time
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Milton Keynes Salary/Package: 51k - 63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Bristol Salary/Package: 51k - 63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 19, 2026
Full time
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Bristol Salary/Package: 51k - 63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Head of Customer Experience and Service Innovation At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong. Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God s love. We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible. Context: Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus. CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus CAP stands with the local church in its mission to its community. Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role. These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together. Purpose: This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale. Passion: This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope. Role: Accountabilities: Team and Capability Development Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture. Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements. Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent. Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset. Modular Service Architecture (Design to Grow) Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context. Movement-Led CX: Focus on Partner Effort. Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry. Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with. Evolving CAP s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite. Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points. Decentralised Content & Knowledge Strategy Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons. Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement. Impact-Led Design Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church. Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry). Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design. Closing the Feedback Loop: Translating voices across Client, Church and Supporter. Working with insights from across the movement into immediate improvements. Senior Leadership Team Contributions: Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP s values. Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters. Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space. Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency. Play an active role as a member of the team in: Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn. Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness. Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice. Measurable Outputs: Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort). Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services. Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement. Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team. Meantime to innovation: Reducing the time it takes from idea to implementation. Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team. Culture: Working at CAP is more than a job; it s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague s personal milestone. We expect our team to be 'all in' not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment. CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises: . click apply for full job details
May 19, 2026
Full time
Head of Customer Experience and Service Innovation At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong. Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God s love. We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible. Context: Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus. CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus CAP stands with the local church in its mission to its community. Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role. These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together. Purpose: This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale. Passion: This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope. Role: Accountabilities: Team and Capability Development Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture. Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements. Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent. Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset. Modular Service Architecture (Design to Grow) Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context. Movement-Led CX: Focus on Partner Effort. Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry. Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with. Evolving CAP s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite. Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points. Decentralised Content & Knowledge Strategy Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons. Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement. Impact-Led Design Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church. Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry). Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design. Closing the Feedback Loop: Translating voices across Client, Church and Supporter. Working with insights from across the movement into immediate improvements. Senior Leadership Team Contributions: Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP s values. Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters. Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space. Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency. Play an active role as a member of the team in: Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn. Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness. Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice. Measurable Outputs: Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort). Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services. Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement. Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team. Meantime to innovation: Reducing the time it takes from idea to implementation. Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team. Culture: Working at CAP is more than a job; it s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague s personal milestone. We expect our team to be 'all in' not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment. CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises: . click apply for full job details
Regional Service Delivery Lead London, UK AXA XL Global Technology (GT) division has been going through significant transformation including simplification of applications landscape across geographies and business units, Cloud transformation and migration to strategic platforms, as well as operating model transformation to support upcoming technological and business process changes. These include centralizing, previously regionalized support teams, setting modernised standards and processes to allow us to support the business in a responsive and flexible way, while providing a follow the sun methodology. This new Service Delivery Lead will manage a team of local delivery managers and be the critical link between IT services within GT and regional business operations. What you'll be doing What will your essential responsibilities include? Be the focal point, regionally, for all service delivery across the local country offices. Adopt strong relationship management with regional COO's and leadership teams. Maintaining and managing successful business relationships with stakeholders in regional offices, key business managers, country managers and segment IT managers to ensure the delivery of high quality IT services. Engage with colleagues regionally to understand IT service needs using mechanisms such as attending business meetings, service review meetings, service "lunch and learns", colleague experience workshops, stakeholder meetings, feedback surveys and forums. Oversee the Major Incident process, ensuring a full understanding of regional business impact, helping to coordinate regional activity, and managing stakeholder communications, while being a key point of service escalation. Contribute to the GT and regional business plans by providing input on relevant IT solutions and needs in the region, keeping colleagues abreast of IT developments, services, initiatives, and policies - explaining benefits and impacts. Support in the Cloud Council and IT Change process, working with the Service Design and Transition team, to provide input and advice on projects where necessary, e.g. the development and implementation of new business tools, service models and transition approaches. Utilise performance dashboards, scorecards & heat maps on a regional basis to understand service performance levels, identifying and owning any key areas of concern. Leverage global GT resources and support to achieve business goals and high level services across the region including identifying similar IT needs of different colleagues, fostering a participative work environment, enabling effective communication, and providing guidance and training to less experienced individuals; manage professional IT staff or high level project resources with global, local, regional or virtual teams ensuring that appropriate levels of support are being provided across the region. Work effectively with other Technology teams who are part of the AXA Group e.g. AXA GO, Country GI, when required and help coordinate activities which require regional or country IT service knowledge. What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities Proven ability in managing teams within a complex organisation. A passion for providing high quality IT services to internal customers. Significant experience in an IT Service or IT Operations role. Excellent verbal & written communications skills. Knowledge of technical infrastructure in addition to an understanding of ITSM processes. Exceptional stakeholder management skills and a natural ability to form trusted and effective relationships with business customers and colleagues. Effective interpersonal skills and demonstrated ability to work and communicate with top level executives. Experience managing professional staff or leading high level project management with staff. Analytical and problem solving abilities - demonstrated aptitude for problem solving and ability to determine effective solutions for customers. Advanced ITIL framework knowledge with ITIL Foundations certification required. Ability to multi task and prioritise multiple initiatives. Excellent verbal & written communications skills in local language & English. Experience working as part of a multinational team. Desired Skills and Abilities Previous experience in an organisation of similar size and complexity. Previous experience working with a centralised group function. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements. Enhanced family friendly leave benefits. Named to the Diversity Best Practices Index. Signatory to the UK Women in Finance Charter. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalised, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
May 19, 2026
Full time
Regional Service Delivery Lead London, UK AXA XL Global Technology (GT) division has been going through significant transformation including simplification of applications landscape across geographies and business units, Cloud transformation and migration to strategic platforms, as well as operating model transformation to support upcoming technological and business process changes. These include centralizing, previously regionalized support teams, setting modernised standards and processes to allow us to support the business in a responsive and flexible way, while providing a follow the sun methodology. This new Service Delivery Lead will manage a team of local delivery managers and be the critical link between IT services within GT and regional business operations. What you'll be doing What will your essential responsibilities include? Be the focal point, regionally, for all service delivery across the local country offices. Adopt strong relationship management with regional COO's and leadership teams. Maintaining and managing successful business relationships with stakeholders in regional offices, key business managers, country managers and segment IT managers to ensure the delivery of high quality IT services. Engage with colleagues regionally to understand IT service needs using mechanisms such as attending business meetings, service review meetings, service "lunch and learns", colleague experience workshops, stakeholder meetings, feedback surveys and forums. Oversee the Major Incident process, ensuring a full understanding of regional business impact, helping to coordinate regional activity, and managing stakeholder communications, while being a key point of service escalation. Contribute to the GT and regional business plans by providing input on relevant IT solutions and needs in the region, keeping colleagues abreast of IT developments, services, initiatives, and policies - explaining benefits and impacts. Support in the Cloud Council and IT Change process, working with the Service Design and Transition team, to provide input and advice on projects where necessary, e.g. the development and implementation of new business tools, service models and transition approaches. Utilise performance dashboards, scorecards & heat maps on a regional basis to understand service performance levels, identifying and owning any key areas of concern. Leverage global GT resources and support to achieve business goals and high level services across the region including identifying similar IT needs of different colleagues, fostering a participative work environment, enabling effective communication, and providing guidance and training to less experienced individuals; manage professional IT staff or high level project resources with global, local, regional or virtual teams ensuring that appropriate levels of support are being provided across the region. Work effectively with other Technology teams who are part of the AXA Group e.g. AXA GO, Country GI, when required and help coordinate activities which require regional or country IT service knowledge. What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities Proven ability in managing teams within a complex organisation. A passion for providing high quality IT services to internal customers. Significant experience in an IT Service or IT Operations role. Excellent verbal & written communications skills. Knowledge of technical infrastructure in addition to an understanding of ITSM processes. Exceptional stakeholder management skills and a natural ability to form trusted and effective relationships with business customers and colleagues. Effective interpersonal skills and demonstrated ability to work and communicate with top level executives. Experience managing professional staff or leading high level project management with staff. Analytical and problem solving abilities - demonstrated aptitude for problem solving and ability to determine effective solutions for customers. Advanced ITIL framework knowledge with ITIL Foundations certification required. Ability to multi task and prioritise multiple initiatives. Excellent verbal & written communications skills in local language & English. Experience working as part of a multinational team. Desired Skills and Abilities Previous experience in an organisation of similar size and complexity. Previous experience working with a centralised group function. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements. Enhanced family friendly leave benefits. Named to the Diversity Best Practices Index. Signatory to the UK Women in Finance Charter. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalised, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
