Regional HR Manager (North) opportunity available working for a leading retail organisation. Reporting directly to the Senior HR Manager (UK), the HR Manager will partner with the Brand Leaders/ Regional Coaches/Regional Managers and area/district teams to deliver impactful people strategies that drive performance, engagement, and cultural alignment with both brand specific and wider Company goals. The role will also support with brand led people initiatives as appropriate. The role is field based requiring regular travel (60-70%) across all relevant brand sites, predominantly across Leeds and Manchester and the North. The role and responsibilities: HR Leadership & Business Partnership • Provide customer-focused HR leadership and advice, acting as a trusted business partner to Brand Leaders, Regional Coaches and Operations Teams to support business strategy and brand-led people initiatives. • Build strong, credible relationships with site managers, area operational teams, and support office colleagues, influencing business direction through effective HR initiatives. • Maintain a consistent and structured presence across sites to ensure alignment between HR practices and operational needs. • Use people data and insights to identify key people initiatives and provides targeted support to assigned sites. People Strategy & Projects • Lead and deliver innovative and effective HR projects that support the business and brands goals while enhancing the employee experience. • Drive continuous improvement in HR delivery, identifying opportunities in areas such as apprenticeship development, onboarding efficiency, and process automation. • Assist in the creation, review, and improvement of HR policies and procedures. Talent Management & Workforce Planning • Own the recruitment process for designated sites. • Support managers in recruitment best practices, workforce planning, and bench planning to meet current and future business needs. • Coach and develop line managers to build leadership capability and confidence in managing people effectively. Employee Relations & Compliance • Provide expert guidance to managers on people matters, employment law, HR policies, and procedures to ensure values-led and legally compliant decision-making. • Oversee all Employee Relations (ER) matters including disciplinary and appeal hearings, employment tribunals, store closures, and TUPE processes. • Manage Employee Relations in line with outsourced HR advisory support service level agreement to ensure compliance, responsiveness, and alignment with company standards. • Sickness absence management • Conduct trend analysis on ER issues to identify root causes and recommend solutions for improvement. Performance, Engagement & Culture • Take ownership of the full employee lifecycle, including pay reviews and performance management, while continuously seeking process improvements. • Champion a positive workplace culture that fosters engagement, inclusion, and high performance. • Analyse and report on regional HR KPIs. This role offers a competitive salary package paying £45k-60k DOE plus company car or car allowance plus excellent additional Benefits.
May 16, 2026
Full time
Regional HR Manager (North) opportunity available working for a leading retail organisation. Reporting directly to the Senior HR Manager (UK), the HR Manager will partner with the Brand Leaders/ Regional Coaches/Regional Managers and area/district teams to deliver impactful people strategies that drive performance, engagement, and cultural alignment with both brand specific and wider Company goals. The role will also support with brand led people initiatives as appropriate. The role is field based requiring regular travel (60-70%) across all relevant brand sites, predominantly across Leeds and Manchester and the North. The role and responsibilities: HR Leadership & Business Partnership • Provide customer-focused HR leadership and advice, acting as a trusted business partner to Brand Leaders, Regional Coaches and Operations Teams to support business strategy and brand-led people initiatives. • Build strong, credible relationships with site managers, area operational teams, and support office colleagues, influencing business direction through effective HR initiatives. • Maintain a consistent and structured presence across sites to ensure alignment between HR practices and operational needs. • Use people data and insights to identify key people initiatives and provides targeted support to assigned sites. People Strategy & Projects • Lead and deliver innovative and effective HR projects that support the business and brands goals while enhancing the employee experience. • Drive continuous improvement in HR delivery, identifying opportunities in areas such as apprenticeship development, onboarding efficiency, and process automation. • Assist in the creation, review, and improvement of HR policies and procedures. Talent Management & Workforce Planning • Own the recruitment process for designated sites. • Support managers in recruitment best practices, workforce planning, and bench planning to meet current and future business needs. • Coach and develop line managers to build leadership capability and confidence in managing people effectively. Employee Relations & Compliance • Provide expert guidance to managers on people matters, employment law, HR policies, and procedures to ensure values-led and legally compliant decision-making. • Oversee all Employee Relations (ER) matters including disciplinary and appeal hearings, employment tribunals, store closures, and TUPE processes. • Manage Employee Relations in line with outsourced HR advisory support service level agreement to ensure compliance, responsiveness, and alignment with company standards. • Sickness absence management • Conduct trend analysis on ER issues to identify root causes and recommend solutions for improvement. Performance, Engagement & Culture • Take ownership of the full employee lifecycle, including pay reviews and performance management, while continuously seeking process improvements. • Champion a positive workplace culture that fosters engagement, inclusion, and high performance. • Analyse and report on regional HR KPIs. This role offers a competitive salary package paying £45k-60k DOE plus company car or car allowance plus excellent additional Benefits.
Our client is seeking a Senior Account Escalation Manager to manage proactive escalation engagements. Delivering an enhanced level of interaction and personalized service to accounts that require proactive support. The Account Escalation Manager establishes a trusted short-term advisor relationship that works to ensure the overall customer satisfaction with our products and services. Inside IR35 Hybrid working Some business travel required Responsibilities Primary focus on delivering proactive engagements through the Preventative Escalation models. Understand all aspects of the engagement and develop a clear scope and get-well plan. 100% ownership of the proactive account escalation engagement and all activities that make up the get-well plan. Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the proactive engagement. Co-ordination with all internal subject matter experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the proactive account escalation. Customer champion, a resource specifically focused on ensuring the customer environment maintains a stable state and increase customer satisfaction with ServiceNow, resulting in the continued growth of the account. Provide support on complex reactive account escalations as the business requires. Skills Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry Ability to see the bigger picture in situations Possess the type of magnetic personality that naturally builds relationships and instils trust Proven experience in similar roles at other Enterprise Software, ideally ITIL related companies, to include technical account management, program or project management. Experience working with Enterprise Software companies. Excellent written and verbal communication skills, with strong presentation and facilitation skills. Ability to effectively work in a culturally diverse environment Strong organizational and analytical skills Experience dealing with technical end-users in a support role ServiceNow Platform experience is a plus Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
May 15, 2026
Contractor
Our client is seeking a Senior Account Escalation Manager to manage proactive escalation engagements. Delivering an enhanced level of interaction and personalized service to accounts that require proactive support. The Account Escalation Manager establishes a trusted short-term advisor relationship that works to ensure the overall customer satisfaction with our products and services. Inside IR35 Hybrid working Some business travel required Responsibilities Primary focus on delivering proactive engagements through the Preventative Escalation models. Understand all aspects of the engagement and develop a clear scope and get-well plan. 100% ownership of the proactive account escalation engagement and all activities that make up the get-well plan. Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the proactive engagement. Co-ordination with all internal subject matter experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the proactive account escalation. Customer champion, a resource specifically focused on ensuring the customer environment maintains a stable state and increase customer satisfaction with ServiceNow, resulting in the continued growth of the account. Provide support on complex reactive account escalations as the business requires. Skills Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry Ability to see the bigger picture in situations Possess the type of magnetic personality that naturally builds relationships and instils trust Proven experience in similar roles at other Enterprise Software, ideally ITIL related companies, to include technical account management, program or project management. Experience working with Enterprise Software companies. Excellent written and verbal communication skills, with strong presentation and facilitation skills. Ability to effectively work in a culturally diverse environment Strong organizational and analytical skills Experience dealing with technical end-users in a support role ServiceNow Platform experience is a plus Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
LCV Sales Executives, The Recruitment Solution have a new and exciting opportunity for an experienced Sales Executive to take on this exciting Light Commercial Sales Executive role. An opportunity to join one of our client's state of the art dealerships based in the Wimbledon area. With uncapped earnings! This is a fantastic opportunity to be part of an ambitious sales team within a successful dealership and part of a fantastic group. LCV Sales Executive benefits include: • Uncapped salary • Pension Scheme & Life Assurance • Company Car • Discount on Service, Bodyshop and Parts • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme • Pension Scheme & Life Assurance • Vehicle purchase scheme • Discount on Service, Bodyshop and Parts • 1 day each year to volunteer for a charity of your choice • Childcare voucher scheme • Cycle to work purchase scheme • Discounted Gym membership • Access to Perks at Work discount website LCV Sales Executive required experience: • We are looking for a champion in vehicle sales (LCV experience not essential) • As a Light Commercial Sales Executive you must be self-motivated and have an enthusiastic personality • A true desire to achieve targets in a fast paced environment. • Be experienced in business development, creating new business • Able to clearly present information through the spoken or written word • Able to demonstrate drive, commitment and enthusiasm; together with a willingness to contribute to your team and more importantly your customers • Listen well, influence & persuasive • Able to convince others in both positive and negative circumstances • Manage and close existing deals while cultivating new opportunities To find out more about this Sales Executive position or to apply for this vacancy call Steve Nicol on (phone number removed), email (url removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, Commercial Vehicle Sales, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valet or, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
May 13, 2026
Full time
LCV Sales Executives, The Recruitment Solution have a new and exciting opportunity for an experienced Sales Executive to take on this exciting Light Commercial Sales Executive role. An opportunity to join one of our client's state of the art dealerships based in the Wimbledon area. With uncapped earnings! This is a fantastic opportunity to be part of an ambitious sales team within a successful dealership and part of a fantastic group. LCV Sales Executive benefits include: • Uncapped salary • Pension Scheme & Life Assurance • Company Car • Discount on Service, Bodyshop and Parts • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme • Pension Scheme & Life Assurance • Vehicle purchase scheme • Discount on Service, Bodyshop and Parts • 1 day each year to volunteer for a charity of your choice • Childcare voucher scheme • Cycle to work purchase scheme • Discounted Gym membership • Access to Perks at Work discount website LCV Sales Executive required experience: • We are looking for a champion in vehicle sales (LCV experience not essential) • As a Light Commercial Sales Executive you must be self-motivated and have an enthusiastic personality • A true desire to achieve targets in a fast paced environment. • Be experienced in business development, creating new business • Able to clearly present information through the spoken or written word • Able to demonstrate drive, commitment and enthusiasm; together with a willingness to contribute to your team and more importantly your customers • Listen well, influence & persuasive • Able to convince others in both positive and negative circumstances • Manage and close existing deals while cultivating new opportunities To find out more about this Sales Executive position or to apply for this vacancy call Steve Nicol on (phone number removed), email (url removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, Commercial Vehicle Sales, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valet or, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Summary: Reporting to the Financial Performance Manager, this role is responsible for acting as a strategic financial business partner to the senior management team. This role will be both responsible and accountable for providing insightful financial information, advice and guidance to guide both decision making, drive efficiency and mitigate risk across all project activities. This role will collaborate with and influence senior managers and cross functional teams through robust professional advice and guidance to deliver operational and financial efficiencies through strategic initiatives and new ways of working. This ensures the organisation can manage its costs effectively whilst improving efficiency in a complex and evolving industry. Main Responsibilities Lead strategic financial planning, budgeting and forecasting processes to align with corporate objectives, internal controls, and compliance with all regulatory standards. Provide strategic financial analysis with commentary insights to influence key business decisions, enhance operational efficiency, and optimise performance across the organisation. Define, track and analyse financial key performance indicators (KPIs) and metrics, supporting insights that drive accountability and continuous improvement. Drive value creation by providing expert financial and commercial support during contract negotiations and the execution of commercial strategies. Develop and present dynamic financial templates with forecast scenario based analysis to help the business prepare for various potential outcomes and navigate uncertainty. Conduct rigorous feasibility studies to evaluate and inform the adoption of new finance and operational processes, ensuring they deliver measurable returns. Lead and champion key business transformation initiatives, including digital and automation projects, to enhance reporting capabilities and operational efficiency. Act as a trusted financial advisor to senior management and cross-functional teams, translating complex financial data into actionable business insights. Ensure the integrity of financial data and systems by maintaining a robust internal controls framework and ensuring strict compliance with all regulatory and accounting standards. Proactively collaborate with internal and external auditors to manage and mitigate financial risks, ensuring transparency and accuracy in all financial reporting. Help motivate a high-performing finance team, fostering a culture of innovation, continuous improvement, and professional growth. Mentor and support junior members of the management accounting team, empowering them to adapt existing processes to optimise and drive productive business discussions within the senior management team. Elevate the organisation's financial acumen by designing and delivering targeted training programs. You'll Need: Qualifications/Skills/Experience Fully qualified accounting qualification (CIMA, ACCA, ACA). The ability to review complex financial data, conduct in-depth variance analysis, and leverage expertise in tools like Workday Finance and advanced Excel. A deep intellectual curiosity to understand business operations, commercial drivers and market dynamics - and the ability to translate that into understandable actions for your customer group - enabling you to directly link financial data to strategically beneficial business outcomes. The ability to anticipate future challenges and opportunities and develop a proactive, solutions oriented mindset to solve complex problems and navigate ambiguity whilst ensuring your client group is kept informed, involved and supported in their work. Exceptional verbal and written communication skills to present complex financial information with authority and confidence. Proven ability to build strong relationships, influence key stakeholders, and negotiate effectively without direct authority, acting as a trusted advisor to the business. Championing Lean and Six Sigma methodologies to help identify and implement process improvements that drive efficiency and reduce waste. The proven ability to support the delivery of complex projects, including finance transformation, process improvement initiatives, and system implementations, by driving change and managing cross-functional teams. Extensive and demonstrably successful experience in a strategic finance business partner role, driving key business decisions and influencing return on investment outcomes. Expertise in leading and managing end-to-end financial planning cycles, including long-range strategic planning, annual budgeting, and rolling forecasts. Proven experience of leading and delivering cross-functional projects, ideally with exposure to capital projects, to improve efficiency and reduce costs. Proven ability to develop and inspire a team of finance professionals and foster a high-performance culture. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £60,000 - £65,000 p.a. (dependent on experience)
May 11, 2026
Full time
Summary: Reporting to the Financial Performance Manager, this role is responsible for acting as a strategic financial business partner to the senior management team. This role will be both responsible and accountable for providing insightful financial information, advice and guidance to guide both decision making, drive efficiency and mitigate risk across all project activities. This role will collaborate with and influence senior managers and cross functional teams through robust professional advice and guidance to deliver operational and financial efficiencies through strategic initiatives and new ways of working. This ensures the organisation can manage its costs effectively whilst improving efficiency in a complex and evolving industry. Main Responsibilities Lead strategic financial planning, budgeting and forecasting processes to align with corporate objectives, internal controls, and compliance with all regulatory standards. Provide strategic financial analysis with commentary insights to influence key business decisions, enhance operational efficiency, and optimise performance across the organisation. Define, track and analyse financial key performance indicators (KPIs) and metrics, supporting insights that drive accountability and continuous improvement. Drive value creation by providing expert financial and commercial support during contract negotiations and the execution of commercial strategies. Develop and present dynamic financial templates with forecast scenario based analysis to help the business prepare for various potential outcomes and navigate uncertainty. Conduct rigorous feasibility studies to evaluate and inform the adoption of new finance and operational processes, ensuring they deliver measurable returns. Lead and champion key business transformation initiatives, including digital and automation projects, to enhance reporting capabilities and operational efficiency. Act as a trusted financial advisor to senior management and cross-functional teams, translating complex financial data into actionable business insights. Ensure the integrity of financial data and systems by maintaining a robust internal controls framework and ensuring strict compliance with all regulatory and accounting standards. Proactively collaborate with internal and external auditors to manage and mitigate financial risks, ensuring transparency and accuracy in all financial reporting. Help motivate a high-performing finance team, fostering a culture of innovation, continuous improvement, and professional growth. Mentor and support junior members of the management accounting team, empowering them to adapt existing processes to optimise and drive productive business discussions within the senior management team. Elevate the organisation's financial acumen by designing and delivering targeted training programs. You'll Need: Qualifications/Skills/Experience Fully qualified accounting qualification (CIMA, ACCA, ACA). The ability to review complex financial data, conduct in-depth variance analysis, and leverage expertise in tools like Workday Finance and advanced Excel. A deep intellectual curiosity to understand business operations, commercial drivers and market dynamics - and the ability to translate that into understandable actions for your customer group - enabling you to directly link financial data to strategically beneficial business outcomes. The ability to anticipate future challenges and opportunities and develop a proactive, solutions oriented mindset to solve complex problems and navigate ambiguity whilst ensuring your client group is kept informed, involved and supported in their work. Exceptional verbal and written communication skills to present complex financial information with authority and confidence. Proven ability to build strong relationships, influence key stakeholders, and negotiate effectively without direct authority, acting as a trusted advisor to the business. Championing Lean and Six Sigma methodologies to help identify and implement process improvements that drive efficiency and reduce waste. The proven ability to support the delivery of complex projects, including finance transformation, process improvement initiatives, and system implementations, by driving change and managing cross-functional teams. Extensive and demonstrably successful experience in a strategic finance business partner role, driving key business decisions and influencing return on investment outcomes. Expertise in leading and managing end-to-end financial planning cycles, including long-range strategic planning, annual budgeting, and rolling forecasts. Proven experience of leading and delivering cross-functional projects, ideally with exposure to capital projects, to improve efficiency and reduce costs. Proven ability to develop and inspire a team of finance professionals and foster a high-performance culture. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £60,000 - £65,000 p.a. (dependent on experience)
Our OEM Client based in Whitley, Coventry, is searching for Customer Experience Advisor to join their team, Inside IR35. This is a contract position until 1st March 2026. Umbrella Pay Rate: £23.64 per hour. The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from Clients, Retailers and Third parties on a daily basis. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experience and candidates are welcome from all industries. Key Performance Indicators: High client satisfaction returns via both phone and online chat facilities. Responsibly reviewing goodwill. Key Accountabilities and Responsibilities: Offering exceptional client support for all of our client s product owners, being a critical point of contact and resolution. Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible. Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email. Be a knowledgeable expert in our client s brand and products. Identify and manage any complaints on the initial contact. Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do. Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer. Maintain effective relationships across the whole client s business and retail network driving client experience. Drive data quality through effective management of client data in Customer Management Systems and be a champion of data protection compliance. Provide creative Client and Retailer solutions where the client is at the heart of all decision making. Working across all our client s functions, UK national sales centre, retail network and third parties to drive client experience. Financially empowered to take appropriate decisions in support of client satisfaction. Act as a role model for our client s values, principles and behaviours and a true ambassador for delivering modern luxury service delivery. Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention. Achieve positive results that generates high customer satisfaction. Key Interactions: Working across all our client s business functions to support client queries and problems to include engineering, manufacturing, legal and commercial. All Retail Partners Third Party service providers who support the client experience, examples being the AA, energy providers, insurers. Our client is committed to equal opportunity for all. Essential Knowledge, Skills and Experience: We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences. Experience in delivery of exceptional client experiences is preferential, and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands. An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable. An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. Strong decision making and problem-solving skills. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. An effective team player, actively leads, develops and supports team members. An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along. Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable. Strong communication skills, both written and verbal. Strong Stakeholder Management skills. Numerate with excellent attention to detail with the ability to outline information in a straightforward manner. Results orientated with a determination to make things happen. A highly motivated, energetic and inspirational team player. Ability to identify opportunities for improvements and implement change. Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules. Ability to make quick and competent decisions. Experience of managing a high volume of queries. Desirable Knowledge, Skills and Experience: Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients. Personal Profile: Individual must be client centric, putting the client at the heart of every action they do. The individual must be attentive to the finest of details and show great care and passion for our client s brand. Adept at multitasking and handling diverse customer needs in a dynamic environment. Fully proficient in verbal and written communication to support our clients across various platforms.
Oct 03, 2025
Contractor
Our OEM Client based in Whitley, Coventry, is searching for Customer Experience Advisor to join their team, Inside IR35. This is a contract position until 1st March 2026. Umbrella Pay Rate: £23.64 per hour. The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from Clients, Retailers and Third parties on a daily basis. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experience and candidates are welcome from all industries. Key Performance Indicators: High client satisfaction returns via both phone and online chat facilities. Responsibly reviewing goodwill. Key Accountabilities and Responsibilities: Offering exceptional client support for all of our client s product owners, being a critical point of contact and resolution. Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible. Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email. Be a knowledgeable expert in our client s brand and products. Identify and manage any complaints on the initial contact. Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do. Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer. Maintain effective relationships across the whole client s business and retail network driving client experience. Drive data quality through effective management of client data in Customer Management Systems and be a champion of data protection compliance. Provide creative Client and Retailer solutions where the client is at the heart of all decision making. Working across all our client s functions, UK national sales centre, retail network and third parties to drive client experience. Financially empowered to take appropriate decisions in support of client satisfaction. Act as a role model for our client s values, principles and behaviours and a true ambassador for delivering modern luxury service delivery. Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention. Achieve positive results that generates high customer satisfaction. Key Interactions: Working across all our client s business functions to support client queries and problems to include engineering, manufacturing, legal and commercial. All Retail Partners Third Party service providers who support the client experience, examples being the AA, energy providers, insurers. Our client is committed to equal opportunity for all. Essential Knowledge, Skills and Experience: We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences. Experience in delivery of exceptional client experiences is preferential, and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands. An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable. An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. Strong decision making and problem-solving skills. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. An effective team player, actively leads, develops and supports team members. An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along. Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable. Strong communication skills, both written and verbal. Strong Stakeholder Management skills. Numerate with excellent attention to detail with the ability to outline information in a straightforward manner. Results orientated with a determination to make things happen. A highly motivated, energetic and inspirational team player. Ability to identify opportunities for improvements and implement change. Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules. Ability to make quick and competent decisions. Experience of managing a high volume of queries. Desirable Knowledge, Skills and Experience: Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients. Personal Profile: Individual must be client centric, putting the client at the heart of every action they do. The individual must be attentive to the finest of details and show great care and passion for our client s brand. Adept at multitasking and handling diverse customer needs in a dynamic environment. Fully proficient in verbal and written communication to support our clients across various platforms.
Porsche Retail Group (PRG) have an excellent opportunity for a Parts Advisor to work for one of the world s most iconic brands and join Porsche Centre Reading. Role: As a Parts Advisor, you will assist technicians and retail customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing the inventory, processing orders and handling returns efficiently. Responsibilities: Assist customers (retail and internal) in identifying the correct automotive parts and accessories Provide parts support to the service department and technicians in a timely manner Accurately process orders, returns, and exchanges using the dealership or parts inventory system Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions Proactively communicate with suppliers and customers about order status, delivery times, or delays Conduct regular inventory checks and support stocktaking processes Build strong relationships with customers by delivering excellent service and technical advice Receive, unpack, and store incoming parts, ensuring accurate stock control Keep the parts area organized, clean, and compliant with safety regulations Minimum Qualifications: Previous experience in a parts advisor, counter sales, or automotive retail role in a fast paced, workshop environment Strong knowledge of automotive parts, systems, and vehicle makes/models. Good computer skills (MS Office) and familiarity with inventory management or dealer systems Excellent communication and customer service skills Strong attention to detail and ability to multitask in a fast-paced environment. Excellent knowledge and understanding of the motor industry Preferred Qualifications: Familiarity with electronic parts catalogues and ordering systems Full Driving Licence PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: This is a full-time role, Monday Friday: 7.30am - 5pm or 8am to 5.30pm or 8.30am to 6pm on a rota basis and Saturday 8am to 1 pm on a 1 in 4 rota basis Basic Salary of up to £32,465 per annum, depending on experience 15% bonus paid monthly 33 days holiday per year, with extra day for long service Option of a VW Group Vehicle at preferential leasing rates Life Assurance DC Pension Scheme Dedicated mental health champions Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Onsite heavily subsidised barista coffee bar and staff restaurant Free on-site parking Centre: Porsche Centre Reading, the very first Destination Porsche Centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying: Please note that eRecruitSmart is advertising the role of Parts Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
Oct 01, 2025
Full time
Porsche Retail Group (PRG) have an excellent opportunity for a Parts Advisor to work for one of the world s most iconic brands and join Porsche Centre Reading. Role: As a Parts Advisor, you will assist technicians and retail customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing the inventory, processing orders and handling returns efficiently. Responsibilities: Assist customers (retail and internal) in identifying the correct automotive parts and accessories Provide parts support to the service department and technicians in a timely manner Accurately process orders, returns, and exchanges using the dealership or parts inventory system Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions Proactively communicate with suppliers and customers about order status, delivery times, or delays Conduct regular inventory checks and support stocktaking processes Build strong relationships with customers by delivering excellent service and technical advice Receive, unpack, and store incoming parts, ensuring accurate stock control Keep the parts area organized, clean, and compliant with safety regulations Minimum Qualifications: Previous experience in a parts advisor, counter sales, or automotive retail role in a fast paced, workshop environment Strong knowledge of automotive parts, systems, and vehicle makes/models. Good computer skills (MS Office) and familiarity with inventory management or dealer systems Excellent communication and customer service skills Strong attention to detail and ability to multitask in a fast-paced environment. Excellent knowledge and understanding of the motor industry Preferred Qualifications: Familiarity with electronic parts catalogues and ordering systems Full Driving Licence PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: This is a full-time role, Monday Friday: 7.30am - 5pm or 8am to 5.30pm or 8.30am to 6pm on a rota basis and Saturday 8am to 1 pm on a 1 in 4 rota basis Basic Salary of up to £32,465 per annum, depending on experience 15% bonus paid monthly 33 days holiday per year, with extra day for long service Option of a VW Group Vehicle at preferential leasing rates Life Assurance DC Pension Scheme Dedicated mental health champions Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Onsite heavily subsidised barista coffee bar and staff restaurant Free on-site parking Centre: Porsche Centre Reading, the very first Destination Porsche Centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying: Please note that eRecruitSmart is advertising the role of Parts Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
12 Months Fixed Term Contract, Full Time (37.5 hours per week) Monday to Friday (8am - 5pm) At GCH, we're more than just a housing provider we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for customers across Gloucestershire. We re now seeking a Senior Customer Relationship Advisor to support the Customer Experience Manager in leading the Customer Experience team. You ll lead your team to champion exceptional customer experiences by resolving queries with empathy, care, and a commitment to understanding customer needs. Ensuring the team delivers a great customer experience and that the Customer Relationship Advisors deliver resolution of customer enquiries at the first point of contact, you ll take ownership of customer issues, be it via telephone, social media, email or the GCH website and provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You ll develop relationships with the Customer Experience team and other colleagues across GCH to facilitate knowledge transfer and achieve positive outcomes for customers, as well as manage a caseload of planned work, including pro-active outbound communication campaigns and support with core housing management activities. Responsible for resolving, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour), you ll provide advice and signposting to information as appropriate. We d like you to Hold a relevant technical housing qualification, such as a level 3 diploma in Housing Management, together with a line management qualification equivalent to ILM 3. Have experience at Team Leader/Supervisor level, successfully leading, coaching, and motivating staff within a customer-facing business. Have experience of the Social Housing sector, delivering core housing management services with a focus on continuous service improvement. Have a good understanding of housing and property management, especially relating to tenancy, repairs, and neighbourhood management. Have experience of complaints resolution, diagnosing issues and facilitating solutions. Have experience of problem solving and complaints resolution together with making informed decisions when assisting and supporting staff in dealing with complex or challenging cases. Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software. Closing Date: 9th October 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Sep 24, 2025
Contractor
12 Months Fixed Term Contract, Full Time (37.5 hours per week) Monday to Friday (8am - 5pm) At GCH, we're more than just a housing provider we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for customers across Gloucestershire. We re now seeking a Senior Customer Relationship Advisor to support the Customer Experience Manager in leading the Customer Experience team. You ll lead your team to champion exceptional customer experiences by resolving queries with empathy, care, and a commitment to understanding customer needs. Ensuring the team delivers a great customer experience and that the Customer Relationship Advisors deliver resolution of customer enquiries at the first point of contact, you ll take ownership of customer issues, be it via telephone, social media, email or the GCH website and provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You ll develop relationships with the Customer Experience team and other colleagues across GCH to facilitate knowledge transfer and achieve positive outcomes for customers, as well as manage a caseload of planned work, including pro-active outbound communication campaigns and support with core housing management activities. Responsible for resolving, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour), you ll provide advice and signposting to information as appropriate. We d like you to Hold a relevant technical housing qualification, such as a level 3 diploma in Housing Management, together with a line management qualification equivalent to ILM 3. Have experience at Team Leader/Supervisor level, successfully leading, coaching, and motivating staff within a customer-facing business. Have experience of the Social Housing sector, delivering core housing management services with a focus on continuous service improvement. Have a good understanding of housing and property management, especially relating to tenancy, repairs, and neighbourhood management. Have experience of complaints resolution, diagnosing issues and facilitating solutions. Have experience of problem solving and complaints resolution together with making informed decisions when assisting and supporting staff in dealing with complex or challenging cases. Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software. Closing Date: 9th October 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
