81 jobs found

Outsourcing Manager London Hybrid Your new company A fast-growing and well-established UK accountancy and business advisory group is seeking an experienced Outsourcing Manager to join its London team. The firm supports a broad SME client base, including fast-growing and venture-backed businesses, and is known for its collaborative culture, forward-thinking approach and strong investment in technology and people. Your new role As Outsourcing Manager, you will take ownership of a diverse portfolio of clients, overseeing the delivery of high-quality outsourced finance and accounting services. You will act as a trusted adviser, providing commercial insight and proactive support, while leading and developing a team to ensure consistent service excellence, compliance and profitability. This role offers a blend of client relationship management, technical delivery and people leadership, with scope to contribute to wider strategic and growth initiatives within the business. Key responsibilities will include: Managing and growing a portfolio of outsourced accounting clients Reviewing work to ensure quality, compliance and regulatory standards are met Preparing and reviewing statutory accounts, management accounts and related filings Providing fractional finance / CFO-style support to clients Overseeing VAT, PAYE and Corporation Tax delivery Leading, mentoring and developing junior team members Supporting client onboarding and allocation of work across the team Driving efficiency and best practice through the use of technology Acting as a senior escalation point for client and operational issues Contributing to business planning, revenue growth and profitability What you'll ideally need to succeed ACA / ACCA qualified (or equivalent) Strong background in UK practice within outsourcing / business services Experience managing a portfolio of SME clients, ideally including tech or growth businesses Solid technical accounting knowledge, with strong Xero experience Proven people management and leadership capability Commercial, organised and confident operating in a fast-paced environment What you'll get in return A management-level role within a growing and ambitious firm Exposure to a high-quality and entrepreneurial client base Hybrid working model Competitive salary and benefits package Clear long-term career development opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Your new companyA well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an experienced Service Delivery Manager to help them deliver their core business objectives. Your new roleAs the Service Delivery Manager, you will provide strategic and technical leadership across the organisation's technology estate. You will take ownership of the technical architecture, infrastructure, and critical systems, ensuring they are secure, resilient, and aligned to operational and organisational objectives. You will be responsible for defining and governing architecture across on-premises, cloud, and hybrid environments while translating business needs into clear technical roadmaps and delivery plans. The role also carries accountability for critical systems, ensuring high availability, performance, and recoverability in a demanding operational setting. In addition, you will lead and develop a team of senior engineers, providing direction, mentoring, and performance oversight across both business-as-usual operations and project delivery. You will act as the senior escalation point for major incidents and play a key role in driving service improvement, modernisation, and innovation across the ICT function. Working closely with internal stakeholders, external partners, and suppliers, you will ensure strong governance, effective change control, and adherence to security and compliance standards. What you'll need to succeedTo be successful in this role, you will bring significant experience in leading technical infrastructure or cloud environments, ideally within a complex environment. You will have a strong understanding of enterprise architecture, networks, and systems integration, alongside a proven ability to translate technical concepts into business outcomes. You will demonstrate strong leadership capability, with experience managing senior engineers or technical specialists, and will be comfortable operating at both strategic and operational levels. Excellent communication, stakeholder engagement, and supplier management skills are essential, as is experience working within structured service management frameworks such as ITIL. A proactive approach to continuous improvement, resilience planning, and service delivery will be key, along with the ability to operate effectively in a high-availability, high-pressure environment. What you'll get in returnIn return, you will join a forward-thinking organisation where technology underpins critical public services. You will have the opportunity to shape technical strategy, influence organisational direction, and lead the delivery of robust and resilient technology services.Salary up to 47,000 plus excellent benefits package, including generous annual leave entitlement, public sector pension, annual pay reviews, public sector discount card for several dining and leisure attractions, free on-site parking, flexible and hybrid working. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office

General Manager - Flight Services - North Wales Our client is an established provider of Flight Training Services and Capabilities and works closely with the RAF and alongside the UK Military Flying Training System. To support their continued high-level activity at the RAF Valley facility in North Wales (Anglesey), they are seeking a senior level General Manager who will be responsible for the continued supply and delivery of training equipment/aircraft and technical capabilities. Considered a new role for the organisation and with the continued demands of our clients' core customers, this position of General Manager is to take the overall responsibility for the performance of the activity at RAF Valley. This is a high-impact, high-visibility leadership role requiring a credible leader who can deliver: - Operational delivery & performance - Regulatory governance (Part 145 / airworthiness) - Senior stakeholder engagement (MoD / Customers / regulators) - Cultural leadership and transformation. The successful candidate will act as our client's senior leader at RAF Valley, accountable for site performance, customer confidence, safety and regulatory integrity. Being comfortable operating at senior military / government interface levels and having experience in handling sensitive issues, escalations and reputation management, the role will have the following general responsibilities/exposure: - Be responsible for circa 60 personnel and have close working connectivity with other Group sites - Internal and external customer engagement and strength in relationship management - Ensure continued levels of service and support are delivered against all activities on site - Report to the Group Senior Management Team and be required to work closely with all offices, ensuring a close and visible relationship - With an expectation for the service and capabilities to expand on the RAF Valley site in support of future customer demands, you will need to be able to support technology and capability change, managing implementation and success - Commercially, the General Manager could be requested to work with the Group to identify potential further service expansion opportunities whilst in regular contact with their customers. To support this role, suitable candidates would need to have existing exposure to the aviation activity/maintenance environment, along with having existing exposure with the MoD and relating defence organisations. Defence staff can be actively considered alongside staff from an aviation/MRO environment. This is not an office-based position, but is to be 'on the ground,' visible and have positive engagement at all levels. Scope & Breadth of the role includes: - Operations - Engineering / maintenance - Regulatory alignment - Stakeholder interface - Culture and engagement. Specific experience targets and requirements include: - MRO / Part 145 organisation - Airworthiness / CAMO / maintenance leadership - Military aviation (RAF / Fleet Air Arm) / relating industry - Defence primes or complex outsourced operational environments - 10-15+ years' experience in regulated operational environments - Proven senior site / programme leadership (5+ years) - Direct accountability for: o Operational performance o Safety/compliance environments o Customer/stakeholder relationships - Strong working knowledge of: o CAA / MAA regulatory frameworks o Part 145 / airworthiness frameworks - Nominated Post Holder experience - highly desirable (but not essential) - Technically credible enough to challenge, guide, and represent compliance. Being required to support SC, this position is a site-based role at RAF Valley but also needs to be able to travel in support of business activity, as necessary. This role comes with a senior level salary range. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

The Group Payroll and Benefits Manager will oversee payroll processing and employee benefits administration. This role requires a detail-oriented professional with a strong background in Payroll / Accounting to ensure compliance and efficiency in payroll and benefits operations. Client Details This opportunity is with a well-established organisation in the industrial / Construction industry sector. There is a clear opportunity to implement some meaningful change. The organisation are known for their robust operational standards and commitment to delivering exceptional results in their field. Description Lead and manage the end-to-end payroll process for weekly and monthly payrolls across multiple sites (designated teams) (In the region of 700 staff) Ensure accurate processing of salaries, wages, overtime, shift allowances, bonuses and expenses. Oversee payroll submissions and ensure all deadlines are met. Ensure compliance with HMRC regulations, PAYE, National Insurance, statutory payments and pension legislation. Manage year-end payroll processes, including P60s, P11Ds and benefits reporting. Reconcile payroll accounts and liaise with Finance regarding payroll journals and reporting. Act as the primary escalation point for complex payroll queries such as complex overtime calculations Manage the company's benefits portfolio. i.e. Vehicle Allowances, Car Scheme Lead, coach and develop the Payroll & Benefits team. Establish service standards and monitor team performance. Drive a culture of continuous improvement and customer service excellence. Ensure payroll and benefits processes comply with UK employment legislation and GDPR. Maintain up-to-date knowledge of payroll legislation and industry best practice. Coordinate internal and external audits relating to payroll and benefits. Develop and maintain payroll policies, controls and procedures. Manage payroll and HR systems, ensuring data integrity and operational efficiency. Identify opportunities for automation and process improvement with acquisitions taking place Support payroll system upgrades and implementations. Produce management information and reporting for senior leadership. Build strong relationships with HR, Finance, Operations and senior leadership teams. Support field management teams with payroll-related matters. Liaise with external providers including HMRC, pension providers and benefit consultants. Profile A successful Group Payroll and Benefits Manager should have: A solid background in payroll administration Experience using payroll and accounting software with proficiency in data analysis. The ability to manage multiple priorities and meet deadlines effectively. Strong communication skills to liaise with internal teams and external stakeholders. A proactive approach to problem-solving and process improvement. Job Offer Competitive salary Opportunity to work in a respected organisation within the industrial / construction sector. If you are a payroll and benefits professional looking to take the next step in your career to implement meaningful change, we encourage you to apply today.

You will have full accountabilities for all aspects of testing within a large, complex public sector client delivery. This is a senior, client facing role, where you will be part of the successful team delivering a critical, Oracle Fusion solution. Beyond testing your tole will include stakeholder management (internal, external and 3rd party), escalation management, testing team management, testing strategy and end to end testing delivery. You must have experience of delivery within: Public sector Managing test delivery team (on and offshore), delivering Oracle & SaaS application. If you have Oracle Fusion, that would be ideal. Working within a multidisciplinary team, reporting to senior leadership team internally and client side. Accountable for team interdependencies and appropriate escalation points. Responsibilities: Testing of Reporting both functional and technical System Integration Testing. Integration validation between Fusion Cloud and interfacing applications. Coordinate with interfacing applications teams to test middleware changes. Support during UAT Non-functional testing. Including usability, accessibility, performance, load, stress and endurance testing. Also, supplier security vulnerability, access control, infrastructure, compatibility and operational acceptance & service management testing.

Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office

Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office

Interim Treasury Manager Location UK / International Region Role Purpose The Interim Treasury Manager will be responsible for supporting the stand-up and ongoing management of the International Treasury function following the separation of the business from the previous parent organisation. The role will take ownership of day-to-day Treasury operations, cash visibility, banking administration, liquidity reporting, Treasury controls and policy documentation. In addition, the role will support the development of a more structured treasury governance framework, including documented policies, processes, controls and a Treasury Committee. This is a key role requiring both hands-on operational treasury experience and the ability to design and improve Treasury processes in a changing international business environment. Key Responsibilities Treasury Policy and Governance Develop, document and implement an appropriate Treasury Policy, or suite of Treasury policies, for the International business. Ensure Treasury policies are suitable for the size, structure and risk profile of the organisation. Cover key areas including cash management, liquidity, banking, approvals, payment controls, intercompany funding, FX exposure, interest income and Treasury reporting. Work with Finance leadership to agree Treasury governance standards, approval levels and escalation routes. Ensure policies are clear, practical and capable of being followed by Finance and business stakeholders across the International region. Review existing Treasury practices and identify gaps, risks or areas requiring formalisation. Treasury Processes and Controls Put in place documented Treasury processes and controls across key Treasury activities. Document procedures for cash forecasting, cash positioning, bank account management, payment approvals, liquidity reporting, FX exposure review and Treasury reporting. Establish clear controls to reduce risk, improve visibility and strengthen financial governance. Ensure appropriate segregation of duties across Treasury activities, payment approvals and banking administration. Review current banking access, mandates and approval processes, making recommendations for improvement where required. Support internal control requirements, audit and KYC readiness by maintaining clear process documentation and evidence of approvals. Treasury Committee Support the creation and operation of a Treasury Committee. Draft proposed terms of reference, including purpose, membership, frequency, reporting requirements and decision-making authority. Prepare Treasury reporting packs for committee meetings, including cash position, liquidity, key risks, FX exposure, banking matters and action tracking. Ensure decisions and actions from Treasury Committee meetings are documented and followed up. Work with senior Finance stakeholders to embed Treasury Committee governance into the wider Finance operating model. Cash Management and Liquidity Review current cash management processes and identify options to optimise cash visibility, cash utilisation and interest income. Support improved daily, weekly and monthly cash reporting across the International region. Review cash pooling, bank account structures, intercompany balances and trapped cash where relevant. Identify opportunities to reduce idle cash and maximise interest income within agreed risk parameters. Work with Finance teams to improve cash forecasting accuracy and reporting discipline. Provide clear recommendations to Finance leadership on short-term and medium-term cash optimisation opportunities. FX and Hedging Review current foreign exchange exposures across the International business. Identify any material FX risks requiring monitoring, reporting or potential hedging action. Support the review of FX hedging needs, including exposures linked to Turkey and any risk of unexpected currency devaluation. Work with Finance leadership to assess whether hedging arrangements are required and ensure any proposed approach is supported by appropriate policy and governance. Document FX exposure review processes and reporting requirements. Support the development of clear controls around FX decisions, approvals and execution. Banking and Treasury Operations Manage day-to-day Treasury operations, including cash positioning, liquidity monitoring and banking administration. Support banking relationships and ensure bank account structures are fit for purpose. Maintain visibility of bank accounts, mandates, authorised signatories and online banking access. Ensure payment approval processes are controlled, documented and aligned with company policy. Support the transition and stabilisation of Treasury activities following the business separation and Finance restructure. Provide Treasury support to local Finance teams across the International region. Reporting and Stakeholder Management Prepare regular Treasury reports for Finance leadership. Provide clear updates on cash position, liquidity, risks, treasury actions and key decisions required. Work closely with Tax, Finance, FP&A, Accounting and local country teams. Support senior stakeholders with Treasury analysis and recommendations. Act as a key point of contact for Treasury-related queries across the International region. Key Deliverables Documented Treasury Policy or suite of Treasury policies. Documented Treasury processes and controls. Proposed Treasury Committee structure and terms of reference. Treasury Committee reporting pack and action tracker. Review of cash management and interest income optimisation opportunities. Review of FX exposure and potential hedging requirements. Improved cash reporting and liquidity visibility. Review of banking access, mandates and approval controls. Clear Treasury governance framework for the International business. Skills and Experience Required Strong Treasury experience, ideally within an international or multi-country business. Experience of setting up or improving Treasury policies, processes and controls. Strong understanding of cash management, liquidity reporting and banking operations. Experience reviewing FX exposure and hedging requirements. Understanding of Treasury governance, approvals, controls and audit requirements. Ability to operate both strategically and hands-on. Strong stakeholder management skills, including working with senior Finance leaders. Experience in a business undergoing change, carve-out, restructuring or transformation would be highly beneficial. Strong analytical and reporting skills. Ability to work at pace and bring structure to a developing Treasury function. Personal Attributes Practical and hands-on. Strong attention to detail. Confident working with senior stakeholders. Able to build structure and process in a changing environment. Commercially aware and risk-conscious. Clear communicator. Comfortable working independently and taking ownership. Able to balance immediate operational priorities with longer-term process improvement. Desirable Experience Experience supporting Treasury function stand-up following a carve-out, sale or business separation. Experience working with Private Equity-backed businesses. Experience with Treasury policies, committees and governance frameworks. Experience with Turkey or other higher currency volatility markets. Experience reviewing cash optimisation, interest income and FX risk. Experience implementing or improving Treasury controls and banking processes.

Operations Manager Newark, Full Time, Permanent Up to circa £45,000 Our Newark based, award-winning Client is looking to appoint an Operations Manager . This is a fantastic opportunity for an experienced people manager who thrives in a fast-paced technology and customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across Product, Technology, Commercial, Finance and Customer Success, acting as a key operational leader within the organisation. Key Responsibilities The role of the Operations Manager will include: Leadership & Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Foster a positive, collaborative and customer-focused culture Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately, efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Drive consistency, accountability and continuous improvement across the department Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows and improve efficiency Support automation and system enhancement projects Produce regular management reports and operational insights Systems & Technology Work closely with Product and Technology teams to support system developments and enhancements Act as a key operational stakeholder for business-critical platforms and processes Support testing, implementation and rollout of new systems and functionality Manage escalations relating to operational or technical issues Stakeholder & Customer Management Build strong relationships with internal and external stakeholders Act as a senior escalation point for operational issues Support customer-facing discussions where operational expertise is required Ensure an exceptional level of service is delivered across all interactions The Candidate The ideal Operations Manager will will combine strong operational leadership with a passion for service excellence. The following experience, knowledge and skills would be advantageous: Previous experience in an Operations Manager, Service Delivery Manager, Customer Operations Manager or similar leadership role Experience leading and developing teams Strong stakeholder management and communication skills Proven ability to improve processes and drive operational performance Experience working with business systems and technology platforms Strong analytical and problem-solving skills Experience working within a customer-focused environment Desirable Experience within hospitality, travel technology, SaaS, reservations, distribution or related industries Experience working with operational KPIs and service level management Knowledge of hotel distribution, reservations or hospitality technology Personal Attributes Positive and proactive approach Strong leadership and coaching skills Highly organised with excellent attention to detail Comfortable managing multiple priorities Solutions-focused mindset Collaborative team player Adaptable and resilient in a fast-changing environment Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency.

We have an exciting opportunity to work within our higher education client based in Uxbridge. Job title: Payroll and Pensions Specialist Pay rate: £24.73 - £32ph Duration: 12 months Location: Uxbridge Hours / days: Monday to Friday 9am to 5pm. First few weeks training will be fully onsite and after this 2 days from home and 3 days in the office. Main accountabilities: As a member of HR's Employment Services Team, the Payroll and Pensions Specialist is responsible for supporting the full range of payroll and pension arrangements, activities and policies; ensuring that the University's financial regulations, payroll procedures and statutory regulations are adhered to. This includes: the reconciliation of payroll control accounts in relation to all payroll allowances, pension schemes and payroll deductions; and assisting the Senior Payroll and Pensions Manager and the Payroll and Pensions manager in a range of payroll and pensions issues. Covering work for the Senior Payroll and Pensions Manager/ Payroll and Pensions Manager Key duties and responsibilities: Be the first point of contact for queries relating to complex Payroll and Pensions issues. Supporting the Payroll Team with standard queries. Ensure all University staff are paid in accordance with the terms and conditions of their employment, University Financial Regulations and relevant legislation and that payroll processing is accurate, timely, efficient and effectively controlled. Ensure all monthly payroll processes and reviews are completed in a timely fashion and an audit trail is established and recorded through to the monthly payroll sign off. Ensure monthly bac's files are created and submitted to the Finance Department in a timely fashion ensuring staff are paid in accordance with each month's scheduled pay date. Assist with the implementation of revised rates of pay, variable allowances, and any Payment & Deductions to staff in accordance with nationally negotiated and agreed rates. Assist with annual internal and external audits of Payroll processes and procedure and assist with statutory year end and monthly payroll activities, ensuring compliance with new tax year changes and updates. Be responsible for the recovery of salary overpayments, communications to employees and ongoing monthly monitoring; escalating any areas of concern to the Senior Payroll and Pensions Manager. Be responsible for the delivery of an effective and timely Pension's administration and activities for all pensions schemes offered by the University (USS, LGPS, TPS, Nest and PS). This includes: provision of appropriate information and assistance to employees regarding their pension options across all pension schemes including ill health retirement, flexible retirement and additional pension contributions. data collection and reconciliation of monthly (e.g., USS & Teachers Pensions) and Annual (e.g., LGPS and Teachers Pensions End of Year Certificate) returns and any audited requirements. Support the ERP system implementation and complete any project related tasks assigned by the Payroll Workstream lead. Act as a support and escalation point for the Payroll & Pensions Advisors when needed and in the absence of the Payroll & Pensions Manager. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Writes and speaks with ease. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a relationship builder who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are flexible problem solvers and forward-thinking professionals who create significant impact. Our cooperative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

The Group Payroll and Benefits Manager will oversee payroll processing and employee benefits administration. This role requires a detail-oriented professional with a strong background in Payroll / Accounting to ensure compliance and efficiency in payroll and benefits operations. Client Details This opportunity is with a well-established organisation in the industrial / Construction industry sector. There is a clear opportunity to implement some meaningful change. The organisation are known for their robust operational standards and commitment to delivering exceptional results in their field. Description Payroll Management Lead and manage the end-to-end payroll process for weekly and monthly payrolls across multiple sites (designated teams) Ensure accurate processing of salaries, wages, overtime, shift allowances, bonuses and expenses. Oversee payroll submissions and ensure all deadlines are met. Ensure compliance with HMRC regulations, PAYE, National Insurance, statutory payments and pension legislation. Manage year-end payroll processes, including P60s, P11Ds and benefits reporting. (In the region of 700 staff) Reconcile payroll accounts and liaise with Finance regarding payroll journals and reporting. Act as the primary escalation point for complex payroll queries such as complex overtime calculations Benefits Administration Manage the company's benefits portfolio. i.e. Vehicle Allowances, Car Scheme Team Leadership Lead, coach and develop the Payroll & Benefits team. Establish service standards and monitor team performance. Drive a culture of continuous improvement and customer service excellence. Compliance & Governance Ensure payroll and benefits processes comply with UK employment legislation and GDPR. Maintain up-to-date knowledge of payroll legislation and industry best practice. Coordinate internal and external audits relating to payroll and benefits. Develop and maintain payroll policies, controls and procedures. Systems & Process Improvement Manage payroll and HR systems, ensuring data integrity and operational efficiency. Identify opportunities for automation and process improvement with acquisitions taking place Support payroll system upgrades and implementations. Produce management information and reporting for senior leadership. Stakeholder Management Build strong relationships with HR, Finance, Operations and senior leadership teams. Support field management teams with payroll-related matters. Liaise with external providers including HMRC, pension providers and benefit consultants. Profile A successful Group Payroll and Benefits Manager should have: A solid background in payroll and benefits administration Experience using payroll and accounting software with proficiency in data analysis. The ability to manage multiple priorities and meet deadlines effectively. Strong communication skills to liaise with internal teams and external stakeholders. A proactive approach to problem-solving and process improvement. Job Offer Competitive salary Opportunity to work in a respected organisation within the industrial / construction sector. If you are a payroll and benefits professional looking to take the next step in your career to implement meaningful change, we encourage you to apply today.

Production Section Manager - A Shift When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Role The Production Section Manager is accountable for managing shift operations and ensuring that production lines run efficiently, safely, and in line with quality standards. This role requires strong leadership to manage resources, coordinate labour, and maintain performance while fostering a culture of continuous improvement. The Production Section Manager will work closely with QA, HR, Engineering, and Senior Production Managers to address operational issues, optimise performance, and support team development. Shift Pattern Information: X1 A Shift 06:30-Finish (Week 1: Sun, Mon, Tues & Wed & Week 2: Sun, Mon & Tues) Key Responsibilities: Shift Operations & Production Management: Ensure pre-shift checks are completed and escalate any issues. Allocate team members according to production plans and product quality requirements. Coordinate labour replacements to meet production demand and communicate shift updates to Planning, Technical, and Senior Production Managers. Monitor attendance, manage sickness trends, and conduct RTW interviews. Ensure compliance with PPE and site safety rules through regular checks. Maintain availability of trays, pallets, and boxes, coordinating with PPT drivers. Manage holiday planning and ensure adequate cover is available. Team Leadership & Development: Mentor new starters and oversee probation periods in coordination with HR and Senior Production Managers. Conduct 1:1s, performance reviews, and create development pathways aligned with business objectives. Manage staffing levels and ensure all team members are competently trained and compliant with technical standards. Lead shop floor investigations, counselling meetings, and provide feedback during probationary reviews. Quality, Safety & Process Ownership: Work closely with QA teams to optimise quality performance and adjust line manning as required. Conduct visual inspections of packs, trays, and pallets to ensure specifications and packaging standards are met. Monitor SIC, manage escalations, and liaise with engineers on performance improvements. Embed GMP compliance and maintain a high standard of food safety culture across the team. Performance Management & Continuous Improvement: Take accountability for overall shift performance including productivity, quality, and safety targets. Use performance, technical, and HR data to inform decision-making and team reviews. Promote a performance-driven culture focused on exceeding operational targets. Demonstrate and promote Branston Values in all behaviours and interactions. General Responsibilities: Ensure compliance with all Branston Health and Safety and Hygiene rules. Support and demonstrate a strong food safety culture. Carry out reasonable duties as requested by management. Conduct duties efficiently, with consideration for time and resource use. Take responsibility for own professional development and participate in training as required. Skills & Experience: Proven leadership and people management skills. Strong computer skills, including Excel. Experience managing production or manufacturing teams. Ability to mentor and develop team members. Commitment to quality, safety, and continuous improvement. Benefits Company bonus scheme Enhanced pension contributions Private Health Insurance Life Assurance & critical illness cover Onsite Parking Free fruit & potatoes Electric salary sacrifice car scheme Flu vaccines Refer a friend scheme If you are a proactive, results-driven leader who thrives in a fast-paced production environment and enjoys developing high-performing teams, we want to hear from you.

EA Business Manager About the Role We are seeking an experienced EA Business Manager to lead the UK Admin team and support key business management activity across the UK platform. This role combines people leadership with governance and operational oversight. The successful candidate will manage Executive and Team Assistants, drive operational efficiency, and support senior stakeholders across governance. Job Title: Executive Assistant & Business Manager Contract: Permanent Location: North West London (Hybrid) Responsibilities Lead the UK Admin team (Executive Assistants and Team Assistants) Lead or support business management and efficiency projects. Manage resourcing, including hiring & onboarding. Oversee nearshore/offshore support teams, ensuring SLA and performance. Act as escalation point for complex team and operational issues. Support UK COO priorities across governance. Support preparation of governance reporting and management materials. Represent UK on internal initiatives and cross-functional projects. Partner with internal functions including Compliance, Risk, and Audit to maintain strong control standards. Resolve operational issues and escalate where appropriate. Profile Experience leading Executive Assistants or administrative teams in a corporate environment. Experience as an Executive Assistant. Background in business management, operations, or governance within financial services. Strong understanding of risk, control, and regulatory frameworks. Proven stakeholder management and cross-functional delivery experience. Strong organisational, analytical, and communication skills. Proficient in Microsoft Office and using Excel mainly. Able to manage multiple priorities and deliver independently.

Join Our Team as a Collections Team Leader (Progression to Manager)! Are you a strong collections professional ready to take the next step into leadership? We're looking for a hands-on Collections Team Leader / Senior who wants to step up, take ownership, and develop into a management role within a growing financial services environment. If you enjoy working in fast-paced, KPI-driven teams and want to build your leadership career, this could be the perfect opportunity. About Us We are a growing and forward-thinking financial services business, committed to delivering responsible lending and fair customer outcomes. With a strong focus on performance, compliance, and continuous improvement, we're investing in our collections function and looking to bring in someone who can grow with the business. Position Details Job Title: Collections Team Leader (Progression to Manager) Contract Type: Permanent Salary: 35,000- 40,000 (depending on experience) + bonus Location: Hybrid (Stockport) Working Hours: Full-time What You'll Be Doing This is a hands-on, player-coach role where you will be close to the team and involved in day-to-day collections activity while developing your leadership capability. You will: Support the day-to-day performance of a collections team , ensuring KPIs and quality standards are met Lead by example, remaining close to customer activity (calls, escalations, problem cases) Provide coaching, mentoring, and support to team members to improve performance and confidence Assist with training and onboarding of new starters Work with management to identify performance trends and areas for improvement Contribute to process improvements and operational efficiency Support a positive team culture and help build morale in a high-performing environment What We're Looking For We're looking for someone ready to step into leadership , not necessarily someone who has already held a senior management role. Key requirements: Experience in collections or recoveries (financial services preferred) Exposure to FCA-regulated environments and customer outcomes Confident working in a target-driven, KPI-focused environment Experience supporting others through coaching, mentoring, or training Strong communication and problem-solving skills A hands-on, proactive attitude with a desire to develop into a manager Why Join Us? This is a genuine opportunity to progress into a management role , not just a static position. You'll benefit from: Clear progression pathway into management Hybrid working flexibility Competitive salary with bonus structure linked to performance 25 days holiday + bank holidays Birthday off Company pension Healthcare cash plan Subsidised office lunches Supportive and collaborative team environment Ready to Take the Next Step? If you're looking for a role where you can grow, develop your leadership skills, and make a real impact, we'd love to hear from you. Please apply with your CV and a short summary of your experience. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Onsite Desktop Support Analyst / Team Leader We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities. This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team. The successful candidate will possess desktop support experience across Windows and MAC environments, excellent troubleshooting skills, and the ability to lead by example in a fast-paced operational environment. Technical Support Provide onsite and remote technical support for end users across multiple locations. Diagnose and resolve hardware, software, operating system, and peripheral issues. Support and maintain desktops, laptops, mobile devices, printers, and associated equipment. Install, configure, and support Windows 11 and macOS devices. Administer and troubleshoot Microsoft 365 (O365) applications and services, including Outlook, Teams, OneDrive, and SharePoint. Manage user accounts, permissions, and access requests. Build, deploy, and maintain desktop and laptop hardware. Escalate complex issues to appropriate teams while maintaining ownership through to resolution. Maintain accurate documentation of incidents, requests, and technical procedures. Team Leadership Support Provide guidance and mentoring to junior support analysts. Assist with task allocation and workload management within the support team. Act as an escalation point for first-line technical issues. Support the Team Lead or IT Manager with service delivery activities and reporting. Essential Skills & Experience Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role. Strong knowledge of Windows 11 administration and troubleshooting. Experience supporting macOS environments. Solid understanding of Microsoft 365 (O365) applications and services. Experience diagnosing and repairing desktop, laptop, and peripheral hardware issues. Knowledge of Active Directory, Azure AD/Entra ID, and user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot, or endpoint management solutions. Knowledge of ITIL principles and service management practices. Previous experience acting as a team lead, senior analyst, or mentor. Relevant industry certifications such as: Microsoft Certified CompTIA A+ CompTIA Network+ ITIL Foundation

Project Manager Manchester Hybrid Working A growing organisation is looking to appoint a Project Manager to support the delivery of a broad and varied portfolio of technology and business change initiatives across the wider business. This role requires a genuinely well rounded Project Manager (Tech & Business Change) with experience operating across multiple areas of technology and transformation, rather than someone focused purely on a single technical discipline or isolated delivery environment. The successful individual will work across a wide range of initiatives including CRM and business application projects, infrastructure and end user technology upgrades, operational systems improvements, integrations, software related change, data initiatives, process optimisation and wider transformation programmes. The environment is fast moving and highly collaborative, with projects often spanning both technical and operational teams. The role requires someone comfortable bridging the gap between technology and the wider business, ensuring projects are delivered successfully whilst also driving user engagement, operational adoption and long term value realisation. There is also a strong stakeholder management element to the role. The successful candidate will need the confidence, credibility and gravitas to operate effectively with senior leadership teams, challenge where appropriate, manage expectations and provide clear communication around project delivery, risks, priorities and outcomes. Executive presence and the ability to build trust across both technology and operational stakeholders will be critical. Key responsibilities: End to end ownership of projects across the full delivery lifecycle from initiation and planning through to rollout, adoption and transition into BAU Delivering a varied portfolio of technology and business change projects across CRM, applications, infrastructure, systems, operational technology and process improvement Managing multiple concurrent projects with competing priorities across different business functions Coordinating internal IT teams, operational stakeholders, external suppliers and third party delivery partners Building and maintaining detailed project plans, governance packs, status reporting, budgets, RAID logs and delivery timelines Supporting requirements gathering, solution design discussions, testing, rollout planning and user engagement activities Ensuring business readiness, stakeholder alignment and successful operational adoption of new systems and processes Managing supplier relationships and ensuring third party deliverables remain aligned to agreed timelines and outcomes Driving clear communication across both technical and non technical audiences, ensuring stakeholders remain informed and engaged throughout delivery Providing regular updates to senior leadership teams, with the ability to communicate delivery progress, risks and priorities in a clear and commercially aware manner Identifying delivery risks, dependencies and challenges early, whilst driving appropriate mitigation plans and escalation where required Supporting continuous improvement across project delivery standards, governance and operational execution The successful candidate will likely bring: Proven experience delivering a range of IT and business change projects within a complex in house environment Experience working across multiple technology areas including CRM platforms, business systems, infrastructure, end user technology, software delivery and operational change Strong understanding of how technology initiatives impact operational processes, users and wider business performance Confidence operating across both technical and business facing stakeholder groups Strong stakeholder management capability with the executive presence to engage effectively with senior leadership teams The ability to influence, challenge and build credibility across all levels of the organisation Strong project governance, planning and delivery management capability Experience managing multiple concurrent projects within fast paced and evolving environments A proactive and adaptable approach with the ability to bring structure, momentum and accountability to project delivery Comfortable operating in hands on delivery environments where priorities can evolve quickly and collaboration is key Desirable background experience: Experience within professional services, legal, financial services, consulting or other fast paced multi stakeholder environments would be highly advantageous Experience working within organisations where technology is closely aligned to operational service delivery and client experience Exposure to complex business environments with multiple workstreams, competing priorities and senior stakeholder interaction This is a highly visible role offering broad exposure across the organisation, with the opportunity to play a key part in shaping and delivering a significant portfolio of technology and business transformation initiatives. For further information or a confidential discussion, feel free to get in touch. Due to the anticipated volume of applications, only suitable candidates will be contacted

Job Title: PMO Team Leader Location: Newbury Salary: Competitive Job Type: Full Time, Permanent We're an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees. We take the time to understand each organisation and deliver end-to-end technology solutions tailored to their needs. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As the PMO Lead, you will play a pivotal role in establishing, managing, and continuously improving the Project Management Office (PMO) function within our Professional Services team. You will be responsible for driving project governance, resource planning, portfolio oversight, reporting, and operational excellence across all customer projects. You will lead a team of Project Coordinators, ensuring the successful delivery of projects through robust processes, effective resource management, risk control, and stakeholder engagement. Working closely with Sales, Service Delivery, Engineering, Cyber Security, and Senior Leadership, you will provide visibility of project performance, capacity, utilisation, and financial performance while ensuring projects are delivered consistently and efficiently. Key Responsibilities Lead, mentor, and develop the PMO team, including Project Coordinators Define, implement, and maintain PMO governance frameworks, standards, methodologies, and best practices Ensure consistent project delivery processes across all Professional Services engagements Act as the primary escalation point for project-related issues, risks, and resource conflicts Drive a culture of accountability, continuous improvement, and delivery excellence across the project function Conduct regular project reviews to ensure compliance with governance standards and delivery Oversee the planning, prioritisation, and delivery of a portfolio of concurrent projects. Manage resource forecasting, allocation, and utilisation across Professional Services and Field Engineering teams Work closely with department leaders to balance project demand with available capacity Monitor engineer and project resource utilisation, providing recommendations to optimise performance and efficiency Ensure effective scheduling and assignment of project resources to meet business and customer requirements Provide oversight of project timelines, budgets, risks, dependencies, and deliverables Ensure project plans, documentation, project boards, and reporting tools remain accurate and up to date Ensure project handovers, closure activities, lessons learned, and customer sign-off processes are completed effectively Produce regular portfolio and performance reports for Senior Leadership Team meetings Track key metrics including utilisation, project profitability, delivery performance, customer satisfaction, and resource capacity Support revenue forecasting and Professional Services planning activities Build strong relationships with key internal and external stakeholders Drive the development and enhancement of project management tools, templates, processes, and reporting capabilities. Ensure all project activities adhere to company policies, standards, and governance requirements Promote information security awareness and best practices across the PMO and wider Professional Services team About you: Essential Proven experience leading or managing a Project Management Office (PMO) function Significant experience managing portfolios of concurrent projects Strong project governance, reporting, and resource management experience Experience managing and developing project delivery teams Demonstrable stakeholder management experience across all levels of an organisation Strong commercial awareness and experience managing project budgets and financial reporting Excellent organisational, planning, and prioritisation skills Excellent communication and customer relationship management skills Experience developing and improving project delivery processes and frameworks Desirable Previous experience within an MSP or IT Services environment Experience with Autotask PSA or similar project and resource management tools Experience managing technical infrastructure, cloud, cyber security, or digital transformation projects PRINCE2 Practitioner, PMP, AgilePM, MSP, or equivalent project management qualification PMO certification or related governance qualification Personal Attributes Friendly, professional, and approachable Strong leadership skills with the ability to motivate and develop teams Strategic thinker with excellent problem-solving capabilities Highly organised with exceptional attention to detail Comfortable working in a fast-paced, evolving environment Strong analytical and reporting skills Passionate about delivering high-quality customer outcomes Committed to continuous improvement and operational excellence Possesses excellent written and verbal communication skills and can communicate effectively with both technical and non-technical stakeholders Harnesses pressure to deliver results and meet business objectives Please Note Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: PMO Manager, IT Project Manager, Senior Project Manager, Project Management Office, Head of Project Delivery, Service Delivery Manager (Projects), Governance, PMO & Resource Manager, Resource Management, Capacity Planning, Service Delivery, Project Reporting, Professional Services may also be considered for this role.

Programme Manager 6 Months - Contract Warwick (2 days a week on site) Are you an experienced Programme Manager looking to make a meaningful impact in the utilities industry? Our client is seeking a dynamic individual to lead the coordinated management and delivery of a group of related projects. This is your chance to drive strategic business objectives and deliver real benefits through effective programme governance! What You'll Do: As a Programme Manager, you will play a pivotal role in ensuring alignment with organisational goals while overseeing a variety of exciting projects. Your key accountabilities will include: Programme Planning and Governance: Develop and maintain an overarching programme plan that aligns individual projects with strategic objectives. Establish robust governance structures for seamless programme delivery. Benefits Management: Define, track, and realise programme benefits, ensuring that all projects contribute effectively to desired outcomes. Stakeholder Management: Identify and engage with key stakeholders, managing their expectations and maintaining clear communication at all levels. Resource Coordination: Allocate and optimise resources across projects to maximise efficiency and resolve conflicts. Risk and Issue Management: Oversee risk and issue management, implementing effective escalation and mitigation strategies. Change Control: Manage changes impacting programme scope, schedule, and budget, ensuring proper approvals and communication. Quality Assurance: Maintain consistent quality standards across projects, ensuring deliverables meet organisational requirements. Reporting and Communication: Provide regular updates to senior management and the Programme Board on progress, risks, issues, and benefits realisation. Leadership and Team Development: Lead and support project managers and teams, fostering a culture of collaboration and continuous improvement. What You Bring: To thrive in this role, you will need: Proven experience managing and delivering complex programmes comprising multiple related projects. A strong background in programme governance, benefits realisation, and strategic alignment. Expertise in coordinating resources and managing risks and issues at the programme level. Experience leading project managers and cross-functional teams. Excellent stakeholder engagement and communication skills with senior management and executives. Familiarity with programme and project management methodologies like PRINCE2 and MSP. The ability to manage change and drive continuous improvement in a dynamic environment. Utilities industry experience is a plus! Financial Control: You will also have experience in managing and overseeing the overall programme budget. Your financial skills will ensure accurate forecasting, reporting, and the implementation of financial controls to optimise resource allocation and safeguard benefits. Why Join Us? Be part of a collaborative and forward-thinking organisation that values your contributions. Opportunity to lead impactful projects that shape the future of the utilities sector. Engage with a diverse range of stakeholders, from project teams to senior management. If you're ready to take the next step in your career and join a passionate team, we want to hear from you! Apply now to become our client's Programme Manager and help shape the future of utilities! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.