147 jobs found

BDS are working with a leading housing association to recruit a Sheltered housing officer to provide a housing management service within one of their sheltered services in Rochford. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: Monday to Friday 9am - 5pm Salary; 18.76 paye or 24.80 paye Contract: This is a temp ongoing role in the first instance for at least 3 months with likely extension. Please apply now for immediate consideration.

Job Title: Resident Liaison Officer Location: Leatherhead Contract Type: Temp to Perm Hours: 40 hours per week Rate: 18.71 per hour (Umbrella) Job Overview We are currently recruiting for an experienced Resident Liaison Officer to join a busy housing team based in Leatherhead on a temp-to-perm basis. This is an excellent opportunity for someone with strong customer service and communication skills who is passionate about delivering a positive resident experience throughout planned maintenance and refurbishment works. The successful candidate will act as the key point of contact between residents, contractors, and site teams, ensuring residents are kept fully informed before, during, and after works are completed. Key Responsibilities Build and maintain positive relationships with residents and stakeholders Provide clear communication regarding planned works, schedules, and any disruptions Carry out resident consultations, home visits, and satisfaction surveys Handle resident enquiries, complaints, and concerns professionally and efficiently Work closely with site managers, operatives, and client teams to ensure smooth delivery of works Ensure vulnerable residents receive additional support where required Maintain accurate records, reports, and resident communication logs Assist with access arrangements and minimise no-access issues Monitor customer satisfaction and help drive service improvements Requirements Previous experience working as a Resident Liaison Officer, Tenant Liaison Officer, or within social housing/customer service Excellent communication and interpersonal skills Strong organisational and problem-solving abilities Ability to manage difficult situations calmly and professionally Experience handling complaints and resident queries Good IT skills including Microsoft Office Full UK driving licence

Housing Officer x6 (Wiltshire, Dorset & Somerset) Location: South West Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for six Housing Officers to cover the following patches in the South West - Wiltshire, Dorset & Somerset: x1 - Cotswold; West Oxfordshire; Wiltshire x1 - Wiltshire x2 - Somerset x2 - Dorset (Bournemouth, Christchurch and Poole, New Forest) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Housing Officer (Devon) Location: South West Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the South West covering East Devon, Exeter, Mid Devon, Teignbridge, Torbay. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Housing Officer x2 (Hampshire, Berkshire & Surrey) Location: South East Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for two Housing Officers covering the following patches in the South East: x1 - Bracknell Forest, Reading, Surrey Heath, Woking, Wokingham x1 - East Hampshire, Eastleigh, Fareham, Havant, Portsmouth, Test Valley, Waverley, Winchester What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Housing Officer - Inverness-shire, UK (Temporary post) Our client is a well-respected and forward-thinking social housing organisation committed to delivering high-quality housing management services across the North of Scotland. They pride themselves on fostering a supportive and inclusive environment, dedicated to improving the lives of their residents and communities. This is an excellent opportunity for a dedicated Housing Officer to make a meaningful impact within a reputable organisation that values professional development and community engagement. Job Responsibilities Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management, and Voids. Provide clear information and advice to customers on relevant policies, legislation, and their tenancy obligations. Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements. Investigate and respond to customer contacts, including complaints, following the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance. Help to develop and maintain effective internal and external working relationships with stakeholders and partners. Assist in the development and application of relevant policies, procedures, and best practices. Ensure all duties are carried out in line with the organisation's values and policies. Required Skills & Qualifications Achieved or actively working towards a Housing HNC or equivalent qualification. Educated at least to Higher grade. Several year's experience working in a customer-focused environment. Minimum of 2 year's relevant experience within housing management, tenancy support, and/or allocations. Experience in managing challenging situations with resilience, flexibility, and confidence. Current and full UK driving licence with access to own vehicle; ability to travel independently across various locations within the area. Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences. Good understanding of relevant legislation, policies, and good practice within social housing. Proficiency in managing complaints and resolving conflicts professionally. Why Join Us? This role offers a competitive salary, mileage allowance, and the opportunity to work within a supportive team dedicated to making a positive difference in local communities. Hybrid working arrangements provide flexibility, with 1-2 days per week in the office to foster collaboration and team spirit. If you are passionate about community development and have the skills and experience to excel in housing management, we want to hear from you! Apply Today! Take the next step in your career by joining a reputable organisation committed to excellence in social housing. Submit your application now and become a vital part of a team dedicated to improving lives and building stronger communities. Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.

Immediate Compliance Officer Needed for a short term, initial 6 week contract. As a Compliance Officer, you will play a key role in supporting the management of electrical safety compliance, ensuring inspections, remedial works, servicing programmes, and certification are effectively monitored and recorded. You will work closely with residents, contractors, internal teams, and managers to help maintain high standards of safety and regulatory compliance while delivering excellent customer service. Key Responsibilities Manage and maintain compliance systems, databases, trackers, and records accurately Coordinate electrical inspection programmes, appointments, remedial works, and follow-up actions Monitor compliance performance and ensure works are completed within target timescales Liaise with residents, contractors, and internal teams to arrange access and resolve issues Raise, update, track, and complete works orders in line with procedures and service standards Ensure electrical certification and compliance documentation is accurately recorded and maintained Respond to resident enquiries, complaints, and service requests professionally and efficiently Support investigations relating to compliance cases, complaints, and access issues Prepare reports, correspondence, and performance information for management Monitor outstanding actions and proactively chase overdue works and documentation Support continuous improvement and ensure compliance processes meet regulatory requirements What I am Looking For Experience working within compliance, housing, property services, repairs, or facilities management Knowledge of electrical compliance processes within social housing or property management is desirable Strong administrative and organisational skills with excellent attention to detail Experience managing contractors, appointments, and service delivery Confident using databases, compliance systems, and Microsoft Office Excellent communication and customer service skills Ability to prioritise workload and work to deadlines and targets Experience handling complaints or resolving customer issues is advantageous

Customer/Resident Liaison Officer General Overview: The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction. Key Accountabilities: Resident Communication: Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress. Issue Resolution: Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company. Pre-Project Engagement: Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team. Information Distribution: Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions. Resident Support: Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works. Stakeholder Coordination: Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution. Post-Project Follow-Up: Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement. Compliance and Documentation: Ensure that all resident interactions and issues are documented accurately and that any legal or regulatory requirements related to resident communication are met. Community Engagement: Organise and participate in community meetings or events to discuss project progress and address any collective concerns. Any other reasonable management request. RG Setsquare is acting as an Employment Business in relation to this vacancy.

SEND Complaints & Resolutions Officer (x3) Southwest England Local Authority Remote £250 per day UMR A Southwest England Local Authority is establishing a temporary specialist SEND Complaints & Resolutions Team to improve the response, management and resolution of complaints and disputes across the service.We are seeking to appoint 3 experienced SEND professionals to work as SEND Complaints & Resolutions Officers / EHCP Partners, supporting meaningful engagement with families and education settings to achieve positive outcomes and reduce repeat complaints.This role would suit professionals with significant experience of statutory SEND processes relating to EHC Plans, alongside a strong relational and restorative approach to working with families, schools and wider stakeholders. Key Responsibilities Support conversations and resolution meetings with families, schools and education settings Draft high-quality SEND complaint responses focused on meaningful resolution Manage and support mediation and dispute resolution activity Work proactively to reduce repeat complaints and escalation Provide clear advice and guidance in relation to EHCP statutory processes Build positive and collaborative relationships with parents, carers and professionals Identify themes, learning and areas for service improvement Support the wider complaints and resolutions team in improving SEND practice and outcomes Essential Experience Significant experience within SEND services, particularly relating to EHCP statutory processes Strong understanding of SEND complaints, mediation and dispute resolution Experience working directly with families and education settings Ability to communicate sensitively and effectively in challenging situations Excellent written skills with experience drafting formal complaint responses A relational, solution-focused and child-centred approach Why Choose Ackerman Pierce? Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process.To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.

Housing Officers (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary: £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: Bedford Central BedfordCentral Bedford, Luton, North HertfordshireMilton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.

Housing Officer - East Anglia Location: East Anglia Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the East Anglia area: Cambridge, East Cambridgeshire, Huntingdonshire, King's Lynn And West Norfolk, Norwich, South Cambridgeshire, West Suffolk What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.

Are you ready to protect public health and shape a cleaner, healthier community? Join the award-winning Cheltenham Borough Council as an Environmental Health Officer ! Location: Municipal Offices, Promenade, Cheltenham GL50 9SA Job Type: Full Time, Permanent Salary: £35,412 - £42,845 per annum Closing date: Tuesday 26 May 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Environmental Health Officer - The Role: Help shape a cleaner, healthier Cheltenham. We re looking for a motivated Environmental Health Officer to join our Environmental Protection team and protect public health across the borough. The post will be appointed at Technical Officer or Environmental Health Officer level, depending on your qualifications and experience. We welcome applications from graduates working towards registration and from experienced officers. You will help us improve an important service that supports the environment and the local economy. The work is varied and includes home working, visits and inspections. You will work well with others, communicate clearly, and take initiative. Environmental Health Officer Key Responsibilities: - Manage air quality monitoring including sampling and overseeing continuous air quality analysers and passive diffusion tubes - Investigate and respond to complaints relating to statutory nuisance from construction sites, entertainment venues, commercial and domestic premises and other sources - Regulate private water supplies in accordance with the Water Industry Act and ensure compliance with drinking water standards - Examine plans for proposed buildings, developments and licensing applications and provide statutory responses - Lead on environmental protection functions for events and represent the team at safety advisory groups - Prepare prosecution files for legal proceedings and present evidence at committee hearings - Fulfil statutory duties under Public Health legislation Environmental Health Officer You: - Degree or equivalent qualification in Environmental Health or a related discipline, with professional registration with the Chartered Institute of Environmental Health or another recognised professional institute - Demonstrable experience in a range of environmental health matters and the ability to apply professional judgement in varied and complex situations - Experience working within a local authority or other enforcing authority, including using statutory powers appropriately - Knowledge of key legislation, codes of practice and policies relevant to environmental health - Experience of frequent contact with members of the public, including handling challenging and sensitive situations Environmental Health Officer Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing Closing date: Tuesday 26 May 2026 To submit your application for this exciting Environmental Health Officer opportunity, please click on Apply now!

Private Sector Housing Officer (Enforcement) - Sussex Local Authority 45 per hour 3-Month Initial Contract Hybrid Working We are currently working in partnership with a Local Authority in Sussex to appoint an experienced Private Sector Housing Officer on an initial 3-month contract. This is a key role within a busy team, focused on driving up standards across the Private Rented Sector, with a strong emphasis on enforcement activity and the implementation of the Renters Rights Act . The Role You will take ownership of a varied and complex caseload, focusing on proactive enforcement and ensuring compliance with current and emerging legislation. Key responsibilities include: Carrying out HHSRS inspections and property assessments Investigating housing complaints, hazards, and disrepair cases Leading on enforcement action , including improvement notices and prohibition orders Supporting the implementation of the Renters Rights Act , ensuring policies and procedures are effectively applied Processing and enforcing HMO licensing applications Issuing Civil Penalties and preparing cases for prosecution where required Liaising with landlords, tenants, and internal departments Preparing detailed case files for tribunal or court proceedings About you: To be successful in this role, you will have: Proven experience within Private Sector Housing in a Local Authority setting Strong working knowledge of the Housing Act 2004 and HHSRS Demonstrable experience in enforcement and legal processes Familiarity with (or exposure to) the Renters Rights Act / upcoming reforms Experience managing HMO licensing and compliance The ability to manage your own caseload independently Excellent communication, organisation, and stakeholder engagement skills Contract Details Rate: 45 per hour Contract Length: Initial 3 months (potential for extension) Working Pattern: Hybrid (typically 2-3 days onsite) Start Date: ASAP This is a great opportunity to join a proactive Local Authority at a pivotal time of legislative change, where you'll play a key role in strengthening enforcement activity and shaping how new regulations are delivered on the ground. For more information, give me a call on (phone number removed) or email (url removed)

A local authority in the South West is seeking an experienced Private Sector Housing Officer to support a busy and high-performing housing team on an interim basis. This is a hands-on, operational role where you will manage a varied caseload across the private rented sector, including enforcement, empty homes work, and improving housing standards across the borough. The Role You will play a key part in ensuring housing compliance and driving improvements in property conditions, working across inspections, enforcement, and proactive housing initiatives. Key Responsibilities Conduct property inspections across the private rented sector Carry out HHSRS assessments and identify hazards Investigate complaints relating to disrepair, overcrowding, and poor housing conditions Take formal enforcement action where required (Improvement Notices, Prohibition Orders, etc.) Manage and bring empty homes back into use, working with owners to secure occupation Support proactive enforcement projects and targeted housing initiatives Liaise with landlords, tenants, agents, and internal departments Assist with licensing schemes where required (HMO/Selective Licensing) Requirements Previous experience working within a local authority Private Sector Housing team Strong working knowledge of housing legislation, including the Housing Act 2004 Proven experience in enforcement and regulatory action Experience dealing with empty homes and bringing properties back into use Confident undertaking inspections and managing a complex caseload independently Strong communication and stakeholder management skills Full UK driving licence and access to a vehicle for site visits

Housing Officer - Gloucestershire Worcestershire Location: Gloucestershire/Worcestershire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the Gloucestershire/Worcestershire area: Forest Of Dean, Gloucester, Stroud, Tewkesbury, Worcester, Wychavon What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.

Complaints Officer Salary: £39,800 - £42,000 Contract: Fixed Term- 35 Hours Per Week An established and community-focused Housing Association is seeking a Complaints Officer initially on a Fixed Term Contract . This is a key role within the organisation, responsible for managing complaints, Members' Enquiries and Ombudsman cases, while ensuring high standards of customer service and regulatory compliance. This opportunity would suit someone currently working in complaints, housing management, customer relations or governance within social housing who is looking to step into a role with greater ownership, visibility and influence across the organisation. The Role You will lead on the investigation and resolution of complaints and escalated customer issues, ensuring responses are delivered within agreed timescales and in line with the Housing Ombudsman Code. You will manage Members' Enquiries and Ombudsman cases, coordinating information from operational teams to ensure thorough, balanced and evidence-based responses. You will work closely with managers and colleagues across the organisation to gather information, challenge where appropriate and ensure follow-up actions are completed to prevent repeat issues. You will provide informal advice and early resolution support to customers wherever possible, reducing the need for formal escalation and maintaining customer confidence. You will identify trends and emerging themes from complaints, sharing learning across the business to drive service improvement. You will manage customer expectations clearly and professionally, particularly in complex or sensitive cases, including supporting vulnerable residents and persistent complainants. You will use housing, complaints and document management systems to accurately record cases, correspondence and outcomes. You will contribute to reports, audits and performance monitoring, supporting continuous improvement across service areas.

Housing Officer - Warwickshire, Northamptonshire Location: Warwickshire, Northamptonshire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for Housing Officers to cover the following patches in the Northamptonshire/Warwickshire area: Harborough, Hinckley And Bosworth, North Northamptonshire, Nuneaton And Bedworth, Rugby, Rutland Warwick Cherwell, Stratford-upon-Avon, West Northamptonshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.

Hours: 37 hours per week Contract: 6 Months IR35: Inside IR35 We are currently recruiting for an experienced Housing Enforcement Lead to support a busy local authority Housing & Vulnerability team. This is a hybrid role offering approximately 2 days per week working from home. The successful candidate will provide operational leadership across private sector housing enforcement, renters rights, homelessness strategy and housing standards, ensuring compliance, service improvement and high-quality delivery across the service. Key Responsibilities Provide day-to-day operational leadership and support across the Housing & Vulnerability service Lead on complex and specialist housing enforcement cases Oversee areas including: Private Sector Housing HHSRS inspections HMO Licensing Fire Safety in High Rise Dwellings Asylum Accommodation Public Health in Housing Renters Rights implementation and enforcement Housing Strategy, Homelessness and Temporary Accommodation Support service improvement, transformation and compliance activities Supervise, mentor and develop officers within the team Manage escalated complaints, appeals and complex customer issues Prepare reports, witness statements and legal documentation where required Support funding bids, externally funded projects and performance monitoring Work closely with internal departments, partners and external agencies Candidate Requirements Extensive experience within Private Sector Housing and Housing Enforcement Strong knowledge of housing legislation, HHSRS, HMO licensing and renters rights Previous operational management or team leadership experience Experience managing complex enforcement and compliance cases Ability to coach, mentor and support officers within a regulatory environment Strong report writing, communication and stakeholder management skills Degree or relevant qualification in Environmental Health or equivalent experience EHRB registration and/or membership of CIEH, CIH or equivalent professional body desirable HHSRS qualification advantageous Full UK driving licence required This is an excellent opportunity for an experienced housing enforcement professional to join a forward-thinking local authority team on an interim basis.