Senior MEP Commercial Manager Based in London We are looking for a Senior MEP Commercial Manager for a Tier 1 contractor in London, to work on the initial MEP stages of a major multi-billion pound project. This would be a great time to join, working with authority, leading a team and making a huge impact on a national project that will improve London infrastructure massively. The company offers a competitive salary, bonus and package. If you would be interested in learning more about the role and you have previously worked as MEP Commercial Manger / Senior Commercial Manager / Commercial Director on a major project (MEPH) apply today
May 02, 2026
Full time
Senior MEP Commercial Manager Based in London We are looking for a Senior MEP Commercial Manager for a Tier 1 contractor in London, to work on the initial MEP stages of a major multi-billion pound project. This would be a great time to join, working with authority, leading a team and making a huge impact on a national project that will improve London infrastructure massively. The company offers a competitive salary, bonus and package. If you would be interested in learning more about the role and you have previously worked as MEP Commercial Manger / Senior Commercial Manager / Commercial Director on a major project (MEPH) apply today
My Local Government client is looking to recruit a Group Accountant, with a focused on technical accounting, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
May 02, 2026
Full time
My Local Government client is looking to recruit a Group Accountant, with a focused on technical accounting, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Crew Members who are fanatical about delivering amazing customer service and making perfect burgers and fries. The position of a Crew Member in Five Guys is varied and fast-paced; one minute you are serving customers at the till, cooking the patties on the grill, and next you're making the fries. Whatever you do at Five Guys, you will always be sure to deliver to Five Guys standards. YOUR PAY Under 18: 11.25 - 13.25 per hour, depending on where you are located 18 and over: 12.90 - 14.70 per hour, depending on where you are located REWARDS Earn As You Learn - increase your hourly rate by up to 40p Secret Shopper - a bonus which can add up to 1 per hour Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 Paid breaks Free meal on shift 28 days paid holiday (pro-rata if you're part-time All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS No 0-hour contracts here! Days out and social events Team competitions - Fry Cup and Olympics Crew member of the month and quarter Enhanced Maternity & Paternity Leave Five Guys Perks - employee discount program Awesome Five Guys Merch Pension scheme Development opportunities to grow a career with us! AS A CREW MEMBER, YOU'LL BE RESPONSIBLE FOR Ensuring we are delivering excellent customer service and serving perfect burgers and fries - after all, it is what we're famous for! Working on all stations from Till to the Grill, so be ready to work hard. Communicating and working together as a team to get the job done. Setting the restaurant up for success - we prep first thing in the morning and by night we are cleaning the restaurant back to new! WHAT YOU BRING TO THE TABLE People - You enjoy working as part of a team and supporting those around you, bringing a positive can-do attitude to every shift Quality Food - You take pride in preparing high-quality food and following standards to get it right every time Customer Service - You're friendly, approachable and enjoy creating great experiences for every customer Attention to Detail - You care about cleanliness, food safety, and getting it right the first time Fast-Paced - You thrive in a busy environment and stay calm under pressure Our Values - You live our values: Competitive, Enthusiastic, Family, Get It Done and Integrity INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Over 70% of our managers have been internally promoted with many joining as a Crew Member. Five Guys isn't just a job - it can be a career!
May 02, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Crew Members who are fanatical about delivering amazing customer service and making perfect burgers and fries. The position of a Crew Member in Five Guys is varied and fast-paced; one minute you are serving customers at the till, cooking the patties on the grill, and next you're making the fries. Whatever you do at Five Guys, you will always be sure to deliver to Five Guys standards. YOUR PAY Under 18: 11.25 - 13.25 per hour, depending on where you are located 18 and over: 12.90 - 14.70 per hour, depending on where you are located REWARDS Earn As You Learn - increase your hourly rate by up to 40p Secret Shopper - a bonus which can add up to 1 per hour Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 Paid breaks Free meal on shift 28 days paid holiday (pro-rata if you're part-time All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS No 0-hour contracts here! Days out and social events Team competitions - Fry Cup and Olympics Crew member of the month and quarter Enhanced Maternity & Paternity Leave Five Guys Perks - employee discount program Awesome Five Guys Merch Pension scheme Development opportunities to grow a career with us! AS A CREW MEMBER, YOU'LL BE RESPONSIBLE FOR Ensuring we are delivering excellent customer service and serving perfect burgers and fries - after all, it is what we're famous for! Working on all stations from Till to the Grill, so be ready to work hard. Communicating and working together as a team to get the job done. Setting the restaurant up for success - we prep first thing in the morning and by night we are cleaning the restaurant back to new! WHAT YOU BRING TO THE TABLE People - You enjoy working as part of a team and supporting those around you, bringing a positive can-do attitude to every shift Quality Food - You take pride in preparing high-quality food and following standards to get it right every time Customer Service - You're friendly, approachable and enjoy creating great experiences for every customer Attention to Detail - You care about cleanliness, food safety, and getting it right the first time Fast-Paced - You thrive in a busy environment and stay calm under pressure Our Values - You live our values: Competitive, Enthusiastic, Family, Get It Done and Integrity INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Over 70% of our managers have been internally promoted with many joining as a Crew Member. Five Guys isn't just a job - it can be a career!
Job Title: Business Development Manager - Datacentres Location: Remote Salary: Competitive Type: Permanent Sector: Enterprise & Datacentres Job Description In this role, you will be responsible for generating and securing new business opportunities to achieve sales growth targets and commercial success. The role requires a talented, driven, and dynamic business development professional, who is technically competent and capable of conversing at C-Level. Working within the Enterprise & DC sector, you will be experienced in solution selling and will have a track record of confidently and effectively meeting company targets through delivering growth across target accounts and existing clients across market sectors. The successful candidate will be a self-starter, who is experienced in developing and closing sales opportunities, and who will live and breathe our core values of collaboration, community, creativity, humility, and service. Core Responsibilities Embrace and present North s value-driven propositions in an effective and compelling manner. Research, identify and secure new business opportunities. Develop and maintain long term relationships and drive customer retention. Work with the Bid Team & Pre-Sales to deliver compelling offerings and client support. Build a strong pipeline of qualified opportunities to achieve sales growth targets. Capture and manage business opportunities using the businesses CRM system. Provide accurate and regular sales forecasting. Qualifications Minimum of 3 years experience in a similar role particularly in Security systems services and solutions is essential, with further understanding of physical network infrastructure, OT System architectures, connectivity & IoT being advantageous. Experience of working with Datacentre &/or Telecommunication customers and procurement through Frameworks. Critical thinker with detailed understanding of value driven and transformation selling techniques. Highly communicative with excellent written and verbal skills Excellent presentation skills with the ability to negotiate at C-Level Effective time management and prioritisation skills Customer focused with experience of building meaningful relationships and driving customer retention Ability to work under pressure, managing multiple workstreams across a fast-paced environment Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
May 02, 2026
Full time
Job Title: Business Development Manager - Datacentres Location: Remote Salary: Competitive Type: Permanent Sector: Enterprise & Datacentres Job Description In this role, you will be responsible for generating and securing new business opportunities to achieve sales growth targets and commercial success. The role requires a talented, driven, and dynamic business development professional, who is technically competent and capable of conversing at C-Level. Working within the Enterprise & DC sector, you will be experienced in solution selling and will have a track record of confidently and effectively meeting company targets through delivering growth across target accounts and existing clients across market sectors. The successful candidate will be a self-starter, who is experienced in developing and closing sales opportunities, and who will live and breathe our core values of collaboration, community, creativity, humility, and service. Core Responsibilities Embrace and present North s value-driven propositions in an effective and compelling manner. Research, identify and secure new business opportunities. Develop and maintain long term relationships and drive customer retention. Work with the Bid Team & Pre-Sales to deliver compelling offerings and client support. Build a strong pipeline of qualified opportunities to achieve sales growth targets. Capture and manage business opportunities using the businesses CRM system. Provide accurate and regular sales forecasting. Qualifications Minimum of 3 years experience in a similar role particularly in Security systems services and solutions is essential, with further understanding of physical network infrastructure, OT System architectures, connectivity & IoT being advantageous. Experience of working with Datacentre &/or Telecommunication customers and procurement through Frameworks. Critical thinker with detailed understanding of value driven and transformation selling techniques. Highly communicative with excellent written and verbal skills Excellent presentation skills with the ability to negotiate at C-Level Effective time management and prioritisation skills Customer focused with experience of building meaningful relationships and driving customer retention Ability to work under pressure, managing multiple workstreams across a fast-paced environment Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Branch Manager - Huws Gray Sunderland Lead Your Team. Drive Growth. Make an Impact. Be Part of Something Bigger at Huws Gray. We're the Huws Gray Group, a leading name in builders' merchants, supporting communities across the UK with everything they need to build, improve, and create. Our success is built on our people, and now we're looking for a Branch Manager to join us and take the lead click apply for full job details
May 02, 2026
Full time
Branch Manager - Huws Gray Sunderland Lead Your Team. Drive Growth. Make an Impact. Be Part of Something Bigger at Huws Gray. We're the Huws Gray Group, a leading name in builders' merchants, supporting communities across the UK with everything they need to build, improve, and create. Our success is built on our people, and now we're looking for a Branch Manager to join us and take the lead click apply for full job details
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 02, 2026
Full time
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
We are looking for an ambitious and relationship-focused Business Development Manager to join our client's growing team in London. This is an exciting opportunity for someone who is passionate about building strong employer partnerships, identifying growth opportunities, and helping businesses access high-quality training solutions that support workforce development. As Business Development Manager, you will play a key role in generating new business, developing long-term client relationships, and achieving sales and engagement targets across both commercial and government-funded training programmes. What you'll be doing: Developing and managing strong relationships with new and existing employers Identifying, targeting, and securing new business opportunities Managing the full sales cycle from lead generation and solution development through to onboarding and account management Conducting training needs analyses with employers and recommending tailored short- and long-term learning solutions Advising levy-paying and non-levy employers on apprenticeship funding, levy utilisation, co-investment options, and commercial training opportunities Building and maintaining a strong sales pipeline Maintaining accurate records and reporting activity using Salesforce CRM Attending networking events, careers fairs, and industry conferences Collaborating with internal teams to ensure an outstanding client experience What we're looking for: Proven experience in business development, employer engagement, or B2B sales within training, apprenticeships, education, or a related sector A successful track record working in a target-driven environment Experience developing and managing long-term client relationships Confidence engaging with senior stakeholders, HR professionals, and Learning & Development teams Strong negotiation, presentation, and report-writing skills Experience using CRM systems and Microsoft Office Comfortable using LinkedIn and proactive outreach methods including cold calling Good understanding of marketing and sales principles Salary & Benefits: Our client believe that their people are their greatest asset and are committed to creating a supportive and rewarding working environment where everyone can thrive. Salary will be: 45,000 per annum. Benefits include: 30 days annual leave plus bank holidays, increasing with length of service Employee owned company Hybrid working opportunities 35-hour working week Healthcare scheme Retail and gym membership discounts Profit-sharing scheme Life insurance Employee recognition awards Long service recognition programmes Ongoing learning and development opportunities
May 02, 2026
Full time
We are looking for an ambitious and relationship-focused Business Development Manager to join our client's growing team in London. This is an exciting opportunity for someone who is passionate about building strong employer partnerships, identifying growth opportunities, and helping businesses access high-quality training solutions that support workforce development. As Business Development Manager, you will play a key role in generating new business, developing long-term client relationships, and achieving sales and engagement targets across both commercial and government-funded training programmes. What you'll be doing: Developing and managing strong relationships with new and existing employers Identifying, targeting, and securing new business opportunities Managing the full sales cycle from lead generation and solution development through to onboarding and account management Conducting training needs analyses with employers and recommending tailored short- and long-term learning solutions Advising levy-paying and non-levy employers on apprenticeship funding, levy utilisation, co-investment options, and commercial training opportunities Building and maintaining a strong sales pipeline Maintaining accurate records and reporting activity using Salesforce CRM Attending networking events, careers fairs, and industry conferences Collaborating with internal teams to ensure an outstanding client experience What we're looking for: Proven experience in business development, employer engagement, or B2B sales within training, apprenticeships, education, or a related sector A successful track record working in a target-driven environment Experience developing and managing long-term client relationships Confidence engaging with senior stakeholders, HR professionals, and Learning & Development teams Strong negotiation, presentation, and report-writing skills Experience using CRM systems and Microsoft Office Comfortable using LinkedIn and proactive outreach methods including cold calling Good understanding of marketing and sales principles Salary & Benefits: Our client believe that their people are their greatest asset and are committed to creating a supportive and rewarding working environment where everyone can thrive. Salary will be: 45,000 per annum. Benefits include: 30 days annual leave plus bank holidays, increasing with length of service Employee owned company Hybrid working opportunities 35-hour working week Healthcare scheme Retail and gym membership discounts Profit-sharing scheme Life insurance Employee recognition awards Long service recognition programmes Ongoing learning and development opportunities
Head of People & Culture Location: Bracknell, fully office based Salary: up to 60,000 per annum, depending on experience Are you a dynamic leader passionate about fostering a thriving workplace culture? Our client is seeking a talented Head of People & Culture to spearhead their HR initiatives and help shape an exciting transformation journey. If you're ready to make an impact and drive meaningful change, we want to hear from you! Key Responsibilities : Culture & Values Champion a positive, inclusive, and high-performance culture. Embed organisational values into all people practices. Advise the CEO and senior leadership on people-related risks, opportunities, and trends. Lead organisational development, workforce planning, and succession planning. Operational HR & Compliance Ensure compliance with employment law, GDPR, and health & safety regulations. Lead employee relations, including performance management, absence, disciplinary actions, and grievances. Maintain accurate HR policies and contracts, along with HR data, metrics, and reporting. People Management Develop leadership capabilities and enhance management effectiveness. Coach and support managers in people-management skills. Embed robust performance management frameworks. Recruitment & Talent Management Oversee recruitment efforts that promote a strong employer brand and inclusive practices. Partner with leaders on workforce planning and succession strategies. Lead initiatives for talent development and retention. Reward, Wellbeing & Engagement Manage pay, benefits, and annual review processes. Deliver innovative employee wellbeing initiatives. Measure and enhance employee engagement. Personal Attributes & Experience : Hands-on, pragmatic, and credible leadership approach, with a strong operational HR background. Demonstrated ability to identify and address bias effectively. Proven capability to influence organisational culture using evidence-based strategies. CIPD Level 5 or equivalent experience. Step into a role where you can truly make a difference. Join our client as the Head of People & Culture and help cultivate a vibrant workplace culture that everyone can thrive in! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 02, 2026
Full time
Head of People & Culture Location: Bracknell, fully office based Salary: up to 60,000 per annum, depending on experience Are you a dynamic leader passionate about fostering a thriving workplace culture? Our client is seeking a talented Head of People & Culture to spearhead their HR initiatives and help shape an exciting transformation journey. If you're ready to make an impact and drive meaningful change, we want to hear from you! Key Responsibilities : Culture & Values Champion a positive, inclusive, and high-performance culture. Embed organisational values into all people practices. Advise the CEO and senior leadership on people-related risks, opportunities, and trends. Lead organisational development, workforce planning, and succession planning. Operational HR & Compliance Ensure compliance with employment law, GDPR, and health & safety regulations. Lead employee relations, including performance management, absence, disciplinary actions, and grievances. Maintain accurate HR policies and contracts, along with HR data, metrics, and reporting. People Management Develop leadership capabilities and enhance management effectiveness. Coach and support managers in people-management skills. Embed robust performance management frameworks. Recruitment & Talent Management Oversee recruitment efforts that promote a strong employer brand and inclusive practices. Partner with leaders on workforce planning and succession strategies. Lead initiatives for talent development and retention. Reward, Wellbeing & Engagement Manage pay, benefits, and annual review processes. Deliver innovative employee wellbeing initiatives. Measure and enhance employee engagement. Personal Attributes & Experience : Hands-on, pragmatic, and credible leadership approach, with a strong operational HR background. Demonstrated ability to identify and address bias effectively. Proven capability to influence organisational culture using evidence-based strategies. CIPD Level 5 or equivalent experience. Step into a role where you can truly make a difference. Join our client as the Head of People & Culture and help cultivate a vibrant workplace culture that everyone can thrive in! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Bathroom Installation Manager Peterborough Up to 50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Peterborough and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Peterborough or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: Conducting a technical survey within the customers property to enable right first-time installation. Oversee installation teams throughout the install. Conduct regular site visits to quality check and resolve any site-based issues. Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to 50k, plus 4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.
May 02, 2026
Full time
Bathroom Installation Manager Peterborough Up to 50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Peterborough and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Peterborough or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: Conducting a technical survey within the customers property to enable right first-time installation. Oversee installation teams throughout the install. Conduct regular site visits to quality check and resolve any site-based issues. Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to 50k, plus 4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.
High-energy, phone-based sales role with real earning potential! About the Opportunity If you enjoy speaking to people, building rapport quickly and turning conversations into results, this is a role where you can thrive. Our client is one of Scotland s leading independent meeting venues, based in Edinburgh city centre. They are growing their commercial team and looking for someone who is confident on the phone and motivated by winning business. The majority of your success will come from handling inbound enquiries and proactively speaking to clients, understanding their needs and guiding them to the right solution. There will also be opportunities for face-to-face meetings, but your core strength will be how you perform on the phone. You will be supported with structured training, coaching and a proven sales approach. What you bring is your energy, your communication style and your drive to succeed. What You ll Gain: Base salary between £27,000 and £35,000 depending on experience. Significant uncapped commission / bonus potential based on performance. Full training in a proven, phone-based sales approach. One-to-one coaching from an experienced Sales Manager. A clear path to building your own client base. A role where results directly impact your earnings. A collaborative, supportive team environment. A vibrant Edinburgh city centre location What Makes This Role Stand Out This is not cold, scripted selling. You will be having real conversations with clients who have genuine requirements. Your role is to understand, advise and convert, building trust quickly and confidently over the phone. You will see the full journey from first call to repeat business, giving you ownership of your results and relationships. What You ll Be Doing: Handling inbound enquiries and converting them into confirmed bookings. Leading client conversations over the phone to understand needs and recommend solutions. Preparing proposals and following up to maximise conversion rates. Building relationships to turn one-off bookings into repeat clients. Proactively calling lapsed clients and following up missed opportunities. Identifying new business opportunities within target sectors. Managing your pipeline and activity through the CRM system. Working with the events team to ensure a smooth client experience. What You ll Need: Experience in a sales, customer-facing or phone-based role. Confidence and credibility when speaking on the phone. Strong written communication skills. Basic IT skills and experience using systems. Right to work in the UK. If you enjoy the pace and challenge of phone-based sales and want a role where you can develop your skills and increase your earnings, this is a strong opportunity. As part of the application process, you will complete a short online recruitment process which takes around 10 minutes. It is designed to help both you and the employer identify a strong mutual fit.
May 02, 2026
Full time
High-energy, phone-based sales role with real earning potential! About the Opportunity If you enjoy speaking to people, building rapport quickly and turning conversations into results, this is a role where you can thrive. Our client is one of Scotland s leading independent meeting venues, based in Edinburgh city centre. They are growing their commercial team and looking for someone who is confident on the phone and motivated by winning business. The majority of your success will come from handling inbound enquiries and proactively speaking to clients, understanding their needs and guiding them to the right solution. There will also be opportunities for face-to-face meetings, but your core strength will be how you perform on the phone. You will be supported with structured training, coaching and a proven sales approach. What you bring is your energy, your communication style and your drive to succeed. What You ll Gain: Base salary between £27,000 and £35,000 depending on experience. Significant uncapped commission / bonus potential based on performance. Full training in a proven, phone-based sales approach. One-to-one coaching from an experienced Sales Manager. A clear path to building your own client base. A role where results directly impact your earnings. A collaborative, supportive team environment. A vibrant Edinburgh city centre location What Makes This Role Stand Out This is not cold, scripted selling. You will be having real conversations with clients who have genuine requirements. Your role is to understand, advise and convert, building trust quickly and confidently over the phone. You will see the full journey from first call to repeat business, giving you ownership of your results and relationships. What You ll Be Doing: Handling inbound enquiries and converting them into confirmed bookings. Leading client conversations over the phone to understand needs and recommend solutions. Preparing proposals and following up to maximise conversion rates. Building relationships to turn one-off bookings into repeat clients. Proactively calling lapsed clients and following up missed opportunities. Identifying new business opportunities within target sectors. Managing your pipeline and activity through the CRM system. Working with the events team to ensure a smooth client experience. What You ll Need: Experience in a sales, customer-facing or phone-based role. Confidence and credibility when speaking on the phone. Strong written communication skills. Basic IT skills and experience using systems. Right to work in the UK. If you enjoy the pace and challenge of phone-based sales and want a role where you can develop your skills and increase your earnings, this is a strong opportunity. As part of the application process, you will complete a short online recruitment process which takes around 10 minutes. It is designed to help both you and the employer identify a strong mutual fit.
Centre Assistant / Assistant Centre Manager Location: Insert Location Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.
May 02, 2026
Full time
Centre Assistant / Assistant Centre Manager Location: Insert Location Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.
Business Development Manager Industrial Division Reports To: Industrial Manager Location: Stoke on Trent or Crewe Role Purpose As a Business Development Manager, you will be a key player in driving the growth and expansion of our business support recruitment services. This client-facing role offers you the autonomy to develop and manage your own pipeline of prospects while building strong, lasting relationships with clients. You will work closely with the Industrial Manager and branch network of Industrial recruitment consultants to identify new business opportunities, tailor recruitment solutions to meet client needs, and ensure the successful implementation of new contracts. Your focus will be on delivering business support recruitment solutions, such as Warehouse Operatives, FLT Drivers, Production Operatives, Quality Control and Much More. This is a fast-paced, results-driven role where you will be expected to meet sales targets, drive business development activities, and promote KPI Recruiting s recruitment solutions in the business support sector. Key Accountabilities Build and Manage Sales Pipeline: Develop a strong pipeline of prospective clients with significant business support recruitment needs Lead Qualification & Decision Maker Engagement: Identify and qualify key decision-makers within targeted organisations to develop relationships and close business Strategic Sales Planning: Collaborate with the Industrial Manager to develop and execute strategies for meeting sales targets and expanding KPI Recruiting s presence in the business support sector Client Relationship Building: Establish and maintain long-term, mutually beneficial relationships with clients by understanding their unique business support needs and providing tailored recruitment solutions Smooth Handover to Recruitment Teams: Work closely with recruitment teams to ensure seamless transitions from business acquisition to candidate placement, ensuring client expectations are met or exceeded Negotiation and Contract Management: Lead negotiations for contracts and agreements, ensuring the balance between profitability and client satisfaction Market Research and Industry Insight: Keep abreast of market trends, industry developments, and competitor activities to provide strategic insights and identify emerging business opportunities Sales and Marketing Alignment: Collaborate with the marketing team to execute sales-driven initiatives and maximise business opportunities Lead Sales Meetings & Presentations: Take the lead in client-facing sales meetings, delivering persuasive presentations and demonstrating KPI Recruiting s value proposition in the business support sector Sales Targets & Reporting: Meet and exceed sales targets, KPIs, and revenue quotas. Regularly update the database with sales activities and report progress to the Industrial Manager. Branch Support: Provide branch support, assisting with the smooth delivery of KPI s sales cycle and ensuring business support needs are met effectively Client Handover: Work with internal operational teams to ensure a professional and seamless transition of new business wins Promote KPI Recruiting: Actively promote KPI Recruiting s business support recruitment services via personal networks, social media, and industry events Person Specification Passionate: Strong enthusiasm for exceeding client expectations and delivering results Accountability: Take responsibility for identifying and solving issues, ensuring that promises to clients are delivered Innovation: Constantly strive to improve business development practices and find creative solutions Energy & Passion: Bring a high level of energy and enthusiasm to the office and to client relationships Client-Focused: Understand client needs and provide exceptional service, always prioritising what matters to them Organised & Efficient: Effective at managing time, setting priorities, and staying on top of a busy, dynamic workload Resilience: A proactive and resilient approach to managing challenges and overcoming obstacles Professional: Demonstrates professionalism and tact when dealing with clients, colleagues, and stakeholders Collaborative: A team player who works effectively with both internal teams and clients to achieve shared goals Professional Experience Sales or Business Development Experience: Proven track record in business development or sales, ideally within the recruitment sector Client Relationship Building: Ability to build rapport quickly and effectively, both face-to-face and over the phone Self-Motivation: A natural self-starter with a strong desire to succeed, and the ability to remain motivated through challenges Negotiation Skills: Strong negotiation skills, with a keen understanding of balancing profitability and customer satisfaction Team Player: Collaborates effectively with internal teams to ensure the successful delivery of client requirements Driving License: A full UK driving license is required for client meetings and travel Communication Skills: Excellent verbal and written communication skills Leadership Qualities: Demonstrated leadership skills, including the ability to motivate and inspire both internal teams and clients Problem-Solving: Strong analytical and problem-solving skills, able to think on your feet and find solutions in a fast-paced environment Humour & Resilience: Ability to maintain a sense of humour and a positive attitude, even under pressure This role offers an exciting opportunity for someone with a strong business development background to build relationships, win new business, and make a tangible impact on the growth of KPI Recruiting s business support division. If you're motivated, results-driven, and ready to take on a challenging yet rewarding sales-focused role, we want to hear from you! INDCOM
May 02, 2026
Full time
Business Development Manager Industrial Division Reports To: Industrial Manager Location: Stoke on Trent or Crewe Role Purpose As a Business Development Manager, you will be a key player in driving the growth and expansion of our business support recruitment services. This client-facing role offers you the autonomy to develop and manage your own pipeline of prospects while building strong, lasting relationships with clients. You will work closely with the Industrial Manager and branch network of Industrial recruitment consultants to identify new business opportunities, tailor recruitment solutions to meet client needs, and ensure the successful implementation of new contracts. Your focus will be on delivering business support recruitment solutions, such as Warehouse Operatives, FLT Drivers, Production Operatives, Quality Control and Much More. This is a fast-paced, results-driven role where you will be expected to meet sales targets, drive business development activities, and promote KPI Recruiting s recruitment solutions in the business support sector. Key Accountabilities Build and Manage Sales Pipeline: Develop a strong pipeline of prospective clients with significant business support recruitment needs Lead Qualification & Decision Maker Engagement: Identify and qualify key decision-makers within targeted organisations to develop relationships and close business Strategic Sales Planning: Collaborate with the Industrial Manager to develop and execute strategies for meeting sales targets and expanding KPI Recruiting s presence in the business support sector Client Relationship Building: Establish and maintain long-term, mutually beneficial relationships with clients by understanding their unique business support needs and providing tailored recruitment solutions Smooth Handover to Recruitment Teams: Work closely with recruitment teams to ensure seamless transitions from business acquisition to candidate placement, ensuring client expectations are met or exceeded Negotiation and Contract Management: Lead negotiations for contracts and agreements, ensuring the balance between profitability and client satisfaction Market Research and Industry Insight: Keep abreast of market trends, industry developments, and competitor activities to provide strategic insights and identify emerging business opportunities Sales and Marketing Alignment: Collaborate with the marketing team to execute sales-driven initiatives and maximise business opportunities Lead Sales Meetings & Presentations: Take the lead in client-facing sales meetings, delivering persuasive presentations and demonstrating KPI Recruiting s value proposition in the business support sector Sales Targets & Reporting: Meet and exceed sales targets, KPIs, and revenue quotas. Regularly update the database with sales activities and report progress to the Industrial Manager. Branch Support: Provide branch support, assisting with the smooth delivery of KPI s sales cycle and ensuring business support needs are met effectively Client Handover: Work with internal operational teams to ensure a professional and seamless transition of new business wins Promote KPI Recruiting: Actively promote KPI Recruiting s business support recruitment services via personal networks, social media, and industry events Person Specification Passionate: Strong enthusiasm for exceeding client expectations and delivering results Accountability: Take responsibility for identifying and solving issues, ensuring that promises to clients are delivered Innovation: Constantly strive to improve business development practices and find creative solutions Energy & Passion: Bring a high level of energy and enthusiasm to the office and to client relationships Client-Focused: Understand client needs and provide exceptional service, always prioritising what matters to them Organised & Efficient: Effective at managing time, setting priorities, and staying on top of a busy, dynamic workload Resilience: A proactive and resilient approach to managing challenges and overcoming obstacles Professional: Demonstrates professionalism and tact when dealing with clients, colleagues, and stakeholders Collaborative: A team player who works effectively with both internal teams and clients to achieve shared goals Professional Experience Sales or Business Development Experience: Proven track record in business development or sales, ideally within the recruitment sector Client Relationship Building: Ability to build rapport quickly and effectively, both face-to-face and over the phone Self-Motivation: A natural self-starter with a strong desire to succeed, and the ability to remain motivated through challenges Negotiation Skills: Strong negotiation skills, with a keen understanding of balancing profitability and customer satisfaction Team Player: Collaborates effectively with internal teams to ensure the successful delivery of client requirements Driving License: A full UK driving license is required for client meetings and travel Communication Skills: Excellent verbal and written communication skills Leadership Qualities: Demonstrated leadership skills, including the ability to motivate and inspire both internal teams and clients Problem-Solving: Strong analytical and problem-solving skills, able to think on your feet and find solutions in a fast-paced environment Humour & Resilience: Ability to maintain a sense of humour and a positive attitude, even under pressure This role offers an exciting opportunity for someone with a strong business development background to build relationships, win new business, and make a tangible impact on the growth of KPI Recruiting s business support division. If you're motivated, results-driven, and ready to take on a challenging yet rewarding sales-focused role, we want to hear from you! INDCOM
My Local Government client is looking to recruit a Group Accountant, with a focused on Capital, Tax and Treasury, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
May 02, 2026
Full time
My Local Government client is looking to recruit a Group Accountant, with a focused on Capital, Tax and Treasury, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
Job Title: Associate Director - Infrastructure Location: Birmingham Penguin Recruitment is delighted to be supporting a leading global consultancy in their search for an experienced Associate Director to join their Infrastructure Consenting team in Birmingham. The Opportunity Our client, Arup, partners with clients across the transport, energy, and water sectors to plan, design, consent, and deliver major infrastructure projects. They are now seeking an Associate Director to play a pivotal role in growing their consenting capability and leading high-profile, complex projects across the UK. This is an excellent opportunity to take a leadership position within a highly respected organisation, working on some of the most exciting infrastructure developments while shaping strategy, building client relationships, and mentoring teams. The Role As Associate Director, you will: Lead the development and growth of the infrastructure consenting business Build and maintain strong client relationships, identifying new opportunities and securing repeat work Lead multidisciplinary teams in bidding for and delivering projects Provide strategic direction, oversee project delivery, and ensure commercial success Undertake quality assurance and ensure high standards across all outputs Collaborate across internal teams to maximise integrated project delivery Support the development and mentoring of team members within the planning and consenting function Raise the company's profile through marketing, thought leadership, and industry engagement About You You will be a driven and experienced professional with a strong track record in infrastructure planning and consenting. You should bring: In-depth knowledge of UK infrastructure consenting legislation, including Development Consent Orders (DCOs) and relevant sector legislation (e.g. Transport and Works Act, Electricity Act) Demonstrable experience in drafting consenting strategies, planning reports, and managing consent applications Proven ability to lead multidisciplinary teams across bids and project delivery Strong commercial awareness, including budget management, programme delivery, and client liaison A successful track record of winning and delivering projects in transport, energy, or water sectors Excellent communication, leadership, and stakeholder engagement skills Degree-level education and MRTPI (Member of the Royal Town Planning Institute) accreditation Why Apply? Work on nationally significant and impactful infrastructure projects Join a collaborative and forward-thinking environment that values individuality and innovation Take a leadership role with real influence over business growth and strategy Enjoy a strong commitment to professional development and career progression Contribute to meaningful projects that benefit communities and the environment Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
May 02, 2026
Full time
Job Title: Associate Director - Infrastructure Location: Birmingham Penguin Recruitment is delighted to be supporting a leading global consultancy in their search for an experienced Associate Director to join their Infrastructure Consenting team in Birmingham. The Opportunity Our client, Arup, partners with clients across the transport, energy, and water sectors to plan, design, consent, and deliver major infrastructure projects. They are now seeking an Associate Director to play a pivotal role in growing their consenting capability and leading high-profile, complex projects across the UK. This is an excellent opportunity to take a leadership position within a highly respected organisation, working on some of the most exciting infrastructure developments while shaping strategy, building client relationships, and mentoring teams. The Role As Associate Director, you will: Lead the development and growth of the infrastructure consenting business Build and maintain strong client relationships, identifying new opportunities and securing repeat work Lead multidisciplinary teams in bidding for and delivering projects Provide strategic direction, oversee project delivery, and ensure commercial success Undertake quality assurance and ensure high standards across all outputs Collaborate across internal teams to maximise integrated project delivery Support the development and mentoring of team members within the planning and consenting function Raise the company's profile through marketing, thought leadership, and industry engagement About You You will be a driven and experienced professional with a strong track record in infrastructure planning and consenting. You should bring: In-depth knowledge of UK infrastructure consenting legislation, including Development Consent Orders (DCOs) and relevant sector legislation (e.g. Transport and Works Act, Electricity Act) Demonstrable experience in drafting consenting strategies, planning reports, and managing consent applications Proven ability to lead multidisciplinary teams across bids and project delivery Strong commercial awareness, including budget management, programme delivery, and client liaison A successful track record of winning and delivering projects in transport, energy, or water sectors Excellent communication, leadership, and stakeholder engagement skills Degree-level education and MRTPI (Member of the Royal Town Planning Institute) accreditation Why Apply? Work on nationally significant and impactful infrastructure projects Join a collaborative and forward-thinking environment that values individuality and innovation Take a leadership role with real influence over business growth and strategy Enjoy a strong commitment to professional development and career progression Contribute to meaningful projects that benefit communities and the environment Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Business Development Manager- Permanent Near Plymouth 40,000 - 50,000 + Bonus + Vehicle Allowance An established Engineering business is seeking an experienced Business Development Manager to support continued growth across Devon & Cornwall. This is an excellent opportunity for a commercially driven individual with experience in construction, engineering, or M&E environments to develop new business opportunities, manage key client relationships, and support regional growth. Key Responsibilities Develop new business opportunities across the South West Build and manage a strong sales pipeline Maintain relationships with clients, contractors, and stakeholders Attend networking events and client meetings to engage with new opportunities Support tenders and work closely with operational teams Monitor market trends and competitor activity Skills & Experience Business Development or Sales experience within construction, engineering, or similar sectors M&E or building services knowledge advantageous Proven track record in winning new business Strong communication and relationship-building skills Full UK Driving Licence ( to travel around Devon & Cornwall ) Package 40k - 50k DOE Bonus scheme Vehicle allowance Pension Long-term career progression
May 02, 2026
Full time
Business Development Manager- Permanent Near Plymouth 40,000 - 50,000 + Bonus + Vehicle Allowance An established Engineering business is seeking an experienced Business Development Manager to support continued growth across Devon & Cornwall. This is an excellent opportunity for a commercially driven individual with experience in construction, engineering, or M&E environments to develop new business opportunities, manage key client relationships, and support regional growth. Key Responsibilities Develop new business opportunities across the South West Build and manage a strong sales pipeline Maintain relationships with clients, contractors, and stakeholders Attend networking events and client meetings to engage with new opportunities Support tenders and work closely with operational teams Monitor market trends and competitor activity Skills & Experience Business Development or Sales experience within construction, engineering, or similar sectors M&E or building services knowledge advantageous Proven track record in winning new business Strong communication and relationship-building skills Full UK Driving Licence ( to travel around Devon & Cornwall ) Package 40k - 50k DOE Bonus scheme Vehicle allowance Pension Long-term career progression
One of the UK's largest independent Consultancies is actively recruiting a Procurement Manager to be based in Hampshire. THE COMPANY My client is one of the leading Consultancies in the UK with a network of offices across the country as well as overseas. They have a great reputation in the market and are working on some of the South s largest infrastructure and defence projects. THE POSITION They are actively looking to recruit a number of individuals at Procurement Manager level to get involved in taking full responsibility of projects from inception to completion. The successful Procurement Manager will be given the opportunity to take full control of the projects and help mentor junior staff. THE CANDIDATE The successful Senior Procurement Manager must: Have at least 4+ years experience working within a Commercial/ Procurement environment Have experience working within either Defence or Aerospace Have experience working on end to end procurement, with knowledge of Sourcing and Contract Management. Hold full Security Clearance Have good communication and client facing skills MCIPS is preferred but not essential WHY YOU SHOULD APPLY Opportunity to work on some of the regions largest projects. Excellent progression opportunities within clear outline on how to get to Director level Market leading Consultancy with a great reputation in the market Fantastic company culture and senior management INTERESTED? Apply in confidence to this advert or contact Niall Collins on (phone number removed) for more information.
May 02, 2026
Full time
One of the UK's largest independent Consultancies is actively recruiting a Procurement Manager to be based in Hampshire. THE COMPANY My client is one of the leading Consultancies in the UK with a network of offices across the country as well as overseas. They have a great reputation in the market and are working on some of the South s largest infrastructure and defence projects. THE POSITION They are actively looking to recruit a number of individuals at Procurement Manager level to get involved in taking full responsibility of projects from inception to completion. The successful Procurement Manager will be given the opportunity to take full control of the projects and help mentor junior staff. THE CANDIDATE The successful Senior Procurement Manager must: Have at least 4+ years experience working within a Commercial/ Procurement environment Have experience working within either Defence or Aerospace Have experience working on end to end procurement, with knowledge of Sourcing and Contract Management. Hold full Security Clearance Have good communication and client facing skills MCIPS is preferred but not essential WHY YOU SHOULD APPLY Opportunity to work on some of the regions largest projects. Excellent progression opportunities within clear outline on how to get to Director level Market leading Consultancy with a great reputation in the market Fantastic company culture and senior management INTERESTED? Apply in confidence to this advert or contact Niall Collins on (phone number removed) for more information.
I am currently recruiting for a Financial Improvement Manager to work within a local authority. The role will be for 6 months at least and will be paying up to 700 p/day. Job Specification Provide day to day leadership of a Council-wide finance improvement programme focused around the priority themes identified, ensuring that the desired outcomes are delivered by working directly with workstream leads, the programme team, support services and staff to scope, initiate, design and direct improvement projects. Provide strategic and operational financial insight to the programme, establishing financial standards and ensuring a sound diagnostic understanding of issues in each workstream is established as the basis for the improvement plan Develop a sound financial culture across the organisation, working directly with managers and budget holders in setting the tone, direction, and framework to deliver improvement and change in financial management. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. To client and work closely with Transformation Programme staff such as the Transformation Programme Director, programme managers and project support officers supporting the delivery of the transformational aspects of the finance improvement programme To manage programme risks effectively, reporting them in line with the council's risk management framework. Provide advice, guidance, and intervention as appropriate to resolve all those issues escalated or requiring support and initiate corrective action to ensure minimal impact upon the programme and operational or strategic service delivery. Person Profile Accountancy qualification (CIPFA or equivalent). Extensive knowledge of best practice standards in local government financial management and good wider working knowledge of a variety of areas such as procurement, internal audit, council companies. The ability to draw on contacts and evidence from elsewhere to benchmark, identify professional and operational standards and know the art of the possible Used to working in a disciplined and methodical programme approach - systematic in nature and able to hold others to account to follow agreed processes and procedures Track record of successfully delivering service improvement and transformation in a local authority or public sector context If you are interested, please send me your CV
May 02, 2026
Contractor
I am currently recruiting for a Financial Improvement Manager to work within a local authority. The role will be for 6 months at least and will be paying up to 700 p/day. Job Specification Provide day to day leadership of a Council-wide finance improvement programme focused around the priority themes identified, ensuring that the desired outcomes are delivered by working directly with workstream leads, the programme team, support services and staff to scope, initiate, design and direct improvement projects. Provide strategic and operational financial insight to the programme, establishing financial standards and ensuring a sound diagnostic understanding of issues in each workstream is established as the basis for the improvement plan Develop a sound financial culture across the organisation, working directly with managers and budget holders in setting the tone, direction, and framework to deliver improvement and change in financial management. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. To client and work closely with Transformation Programme staff such as the Transformation Programme Director, programme managers and project support officers supporting the delivery of the transformational aspects of the finance improvement programme To manage programme risks effectively, reporting them in line with the council's risk management framework. Provide advice, guidance, and intervention as appropriate to resolve all those issues escalated or requiring support and initiate corrective action to ensure minimal impact upon the programme and operational or strategic service delivery. Person Profile Accountancy qualification (CIPFA or equivalent). Extensive knowledge of best practice standards in local government financial management and good wider working knowledge of a variety of areas such as procurement, internal audit, council companies. The ability to draw on contacts and evidence from elsewhere to benchmark, identify professional and operational standards and know the art of the possible Used to working in a disciplined and methodical programme approach - systematic in nature and able to hold others to account to follow agreed processes and procedures Track record of successfully delivering service improvement and transformation in a local authority or public sector context If you are interested, please send me your CV
Elizabeth Michael Associates Ltd
Nottingham, Nottinghamshire
HR Advisor 6 Month FTC £35,000 Hybrid Working 37.5 hours per week We re working with a fast-paced, dynamic organisation to recruit an experienced HR Advisor on a 6-month fixed-term contract. This is a hands-on, high-impact role where you ll be trusted to step in, add value quickly, and support a busy, evolving workforce. If you re resilient, confident in your approach, and comfortable hitting the ground running, this role will suit you perfectly. The Role As HR Advisor, you ll partner closely with managers across the business, providing pragmatic, commercially focused HR support. You ll be involved across the full employee lifecycle and play a key role in maintaining a high-performing, compliant, and engaged workforce. Key Responsibilities Act as a trusted advisor to managers, providing expert HR guidance Support the full employee lifecycle including ER, performance management, and onboarding Manage a range of employee relations cases with confidence and professionalism Provide coaching and support to line managers to drive best practice Use data and insight to identify trends and recommend improvements Support HR projects and ongoing people initiatives Ensure compliance with employment law and internal policies About You Proven experience in an HR Advisor role within a fast-paced environment Strong working knowledge of UK employment law Confident managing ER cases independently Resilient, proactive, and able to work at pace Comfortable dealing with ambiguity and making sound decisions Strong communication and stakeholder management skills CIPD Level 5 (or working towards) desirable What s on Offer Salary of £35,000 Hybrid working (typically between 8:30am 5:30pm, 37.5 hours per week) 22 days holiday + bank holidays Flexible working options Employee discount schemes This is an excellent opportunity for an HR professional who enjoys a busy environment and wants to make an immediate impact within a supportive and forward-thinking team. Apply now to be considered interviews are taking place imminently. EMA25
May 02, 2026
Full time
HR Advisor 6 Month FTC £35,000 Hybrid Working 37.5 hours per week We re working with a fast-paced, dynamic organisation to recruit an experienced HR Advisor on a 6-month fixed-term contract. This is a hands-on, high-impact role where you ll be trusted to step in, add value quickly, and support a busy, evolving workforce. If you re resilient, confident in your approach, and comfortable hitting the ground running, this role will suit you perfectly. The Role As HR Advisor, you ll partner closely with managers across the business, providing pragmatic, commercially focused HR support. You ll be involved across the full employee lifecycle and play a key role in maintaining a high-performing, compliant, and engaged workforce. Key Responsibilities Act as a trusted advisor to managers, providing expert HR guidance Support the full employee lifecycle including ER, performance management, and onboarding Manage a range of employee relations cases with confidence and professionalism Provide coaching and support to line managers to drive best practice Use data and insight to identify trends and recommend improvements Support HR projects and ongoing people initiatives Ensure compliance with employment law and internal policies About You Proven experience in an HR Advisor role within a fast-paced environment Strong working knowledge of UK employment law Confident managing ER cases independently Resilient, proactive, and able to work at pace Comfortable dealing with ambiguity and making sound decisions Strong communication and stakeholder management skills CIPD Level 5 (or working towards) desirable What s on Offer Salary of £35,000 Hybrid working (typically between 8:30am 5:30pm, 37.5 hours per week) 22 days holiday + bank holidays Flexible working options Employee discount schemes This is an excellent opportunity for an HR professional who enjoys a busy environment and wants to make an immediate impact within a supportive and forward-thinking team. Apply now to be considered interviews are taking place imminently. EMA25