1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence. The Opportunity We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and our ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What We Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in our Reading office initially, with 2 days work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop your IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you re enthusiastic, customer-oriented, and ready to start or build your career in IT support, we d love to hear from you. Apply now by sending your CV.
May 13, 2026
Full time
1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence. The Opportunity We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and our ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What We Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in our Reading office initially, with 2 days work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop your IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you re enthusiastic, customer-oriented, and ready to start or build your career in IT support, we d love to hear from you. Apply now by sending your CV.
Allegis Global Solutions Limited (AGS)
Reading, Berkshire
Duties and Responsibilities: Operate all systems within the buildings in a competent, effective, and efficient manner. Issue relevant site Permits as part of the Safe System of Work. Completion of PPM and Reactive Tasks and update the electronic workflow system keeping the records compliant. Ensure that daily checks are completed and repair, report any defects found via the FM helpdesk. Identification of materials required to be ordered & installed in a timely manner. Comply with both statutory and company health, safety and environmental regulations and policies. Ensure that Specialist Service Provider worksheets are reviewed & signed off, the quality of work is inspected, and recommendations are escalated to the Supervisor. The Site team will ensure that Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeeping The Engineer will be expected to work, and trouble shoot all building systems but not be limited to the following: Decorating and general fabric repairs Small plumbing repairs Building Management Systems & Minor Electrical Monitoring (Training Given). HVAC Systems, Including Humidifiers (Training Given). Air Handling, Air Conditioning & Chillers (Training Given). Domestic Water Services & Plumbing. Pumps, Motors & Variable Speed Drive (Training Given). Hot Water Calorifiers (Training Given). Fire Systems (Training Given). Previous knowledge of a compliance role an advantage Skills: Appropriate experience within Building Fabric Services Excellent communication skills and the ability to deal with staff and Customers at all levels Experience as an end user of a Building Management Systems (Trend). (Training Given). Intermediate computer literacy using Windows Office applications (Word, Excel, and Outlook) PDA & Tablet use. Self-motivated and able to work on own initiative as well as part of a team. Excellent numeracy and literacy skills, with experience of report writing. Be able to adapt and work as a team outside of their trade but within their capabilities. Qualifications: Advantage C&G or equivalent experience in Fabric Engineering. Legionella Awareness - L8 ACOP. Be conversant with current Health and Safety legislation with relevance to safe working practices. Sound level of administration/organisational skills & computer skills.
May 13, 2026
Contractor
Duties and Responsibilities: Operate all systems within the buildings in a competent, effective, and efficient manner. Issue relevant site Permits as part of the Safe System of Work. Completion of PPM and Reactive Tasks and update the electronic workflow system keeping the records compliant. Ensure that daily checks are completed and repair, report any defects found via the FM helpdesk. Identification of materials required to be ordered & installed in a timely manner. Comply with both statutory and company health, safety and environmental regulations and policies. Ensure that Specialist Service Provider worksheets are reviewed & signed off, the quality of work is inspected, and recommendations are escalated to the Supervisor. The Site team will ensure that Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeeping The Engineer will be expected to work, and trouble shoot all building systems but not be limited to the following: Decorating and general fabric repairs Small plumbing repairs Building Management Systems & Minor Electrical Monitoring (Training Given). HVAC Systems, Including Humidifiers (Training Given). Air Handling, Air Conditioning & Chillers (Training Given). Domestic Water Services & Plumbing. Pumps, Motors & Variable Speed Drive (Training Given). Hot Water Calorifiers (Training Given). Fire Systems (Training Given). Previous knowledge of a compliance role an advantage Skills: Appropriate experience within Building Fabric Services Excellent communication skills and the ability to deal with staff and Customers at all levels Experience as an end user of a Building Management Systems (Trend). (Training Given). Intermediate computer literacy using Windows Office applications (Word, Excel, and Outlook) PDA & Tablet use. Self-motivated and able to work on own initiative as well as part of a team. Excellent numeracy and literacy skills, with experience of report writing. Be able to adapt and work as a team outside of their trade but within their capabilities. Qualifications: Advantage C&G or equivalent experience in Fabric Engineering. Legionella Awareness - L8 ACOP. Be conversant with current Health and Safety legislation with relevance to safe working practices. Sound level of administration/organisational skills & computer skills.
Cyber Security Jobs at ITOL Recruit
Hemsby, Norfolk
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
May 13, 2026
Full time
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Cyber Security Jobs at ITOL Recruit
Scarborough, Yorkshire
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
May 13, 2026
Full time
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Cyber Security Jobs at ITOL Recruit
Tonypandy, Mid Glamorgan
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
May 13, 2026
Full time
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
May 13, 2026
Full time
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Cyber Security Jobs at ITOL Recruit
Desborough, Northamptonshire
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
May 13, 2026
Full time
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Cyber Security Jobs at ITOL Recruit
Bognor Regis, Sussex
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
May 12, 2026
Full time
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Cyber Security Jobs at ITOL Recruit
Runcorn, Cheshire
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
May 12, 2026
Full time
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
May 12, 2026
Full time
Cyber Security Trainee Placement Programme £28K £40K Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1 3 months. Please note this is a training course, and fees apply. Salary Expectations: IT Technician / Helpdesk: £30,000+ Cyber Security roles after progression: £40,000+ Senior Cyber Security roles: £45,000+ We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: CompTIA A+, Network+, and Security+ certifications Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities Professional CV and LinkedIn optimisation Dedicated recruitment support until you re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you re motivated, curious, and ready to break into cyber security, we ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Join a growing Yorkshire MSP where you ll support varied clients, work across Microsoft environments and keep building your technical skills. IT Support Engineer (1st/2nd Line) Heckmondwike, West Yorkshire, WF16 0LS £26,000 to £31,000 per annum, depending on experience Full-time Permanent ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting. Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered. What s on offer £26,000 to £31,000 salary full-time permanent role varied MSP environment exposure to different technologies and client sites supportive, close-knit team technical development opportunities immediate start available, with notice periods accommodated What you ll be doing managing support calls and service tickets resolving 1st and 2nd line IT issues supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11 carrying out routine server and desktop maintenance supporting client projects maintaining service levels and client documentation delivering clear, professional customer service What we re looking for You should ideally have 3 to 4 years experience in IT support , with the confidence to support clients professionally and solve technical issues across varied environments. Essential skills include: Microsoft 365 Active Directory and Group Policy Windows Server and Windows 11 networking fundamentals, including routers and switches strong customer service skills good attention to detail and organisation Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful. Why join ISL Technology? ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You ll join a close-knit team that values collaboration, technical development and delivering excellent customer service. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience. Apply now If you re an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply. Alternative job titles may include 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Engineer, Helpdesk Engineer, Desktop Support Engineer, Technical Support Engineer, MSP Support Engineer or IT Technician.
May 12, 2026
Full time
Join a growing Yorkshire MSP where you ll support varied clients, work across Microsoft environments and keep building your technical skills. IT Support Engineer (1st/2nd Line) Heckmondwike, West Yorkshire, WF16 0LS £26,000 to £31,000 per annum, depending on experience Full-time Permanent ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting. Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered. What s on offer £26,000 to £31,000 salary full-time permanent role varied MSP environment exposure to different technologies and client sites supportive, close-knit team technical development opportunities immediate start available, with notice periods accommodated What you ll be doing managing support calls and service tickets resolving 1st and 2nd line IT issues supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11 carrying out routine server and desktop maintenance supporting client projects maintaining service levels and client documentation delivering clear, professional customer service What we re looking for You should ideally have 3 to 4 years experience in IT support , with the confidence to support clients professionally and solve technical issues across varied environments. Essential skills include: Microsoft 365 Active Directory and Group Policy Windows Server and Windows 11 networking fundamentals, including routers and switches strong customer service skills good attention to detail and organisation Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful. Why join ISL Technology? ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You ll join a close-knit team that values collaboration, technical development and delivering excellent customer service. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience. Apply now If you re an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply. Alternative job titles may include 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Engineer, Helpdesk Engineer, Desktop Support Engineer, Technical Support Engineer, MSP Support Engineer or IT Technician.
Baltic Recruitment Services Ltd
North Shields, Tyne And Wear
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
May 12, 2026
Full time
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
Your new company This organisation is a well-established and highly regarded education-focused managed service provider, working in close partnership with schools, academies and multi-academy trusts. It delivers reliable, high-quality digital and technology services that enable educational institutions to operate securely, efficiently and with confidence.Operating across the North West supporting over 150 schools, the organisation supports a diverse range of educational settings, providing end-to-end technology solutions including infrastructure, cloud services, cybersecurity, digital platforms and ongoing support. Its approach is rooted in a deep understanding of the education landscape, safeguarding responsibilities and the operational pressures faced by schools and trusts. The organisation is values-driven and relationship-led, prioritising long-term partnerships over transactional service delivery, and they work collaboratively with leaders and staff to design practical, sustainable digital solutions that genuinely support teaching, learning and operational effectiveness. As the organisation continues to grow, it is investing in its people, processes and technology to strengthen its service offering and scale responsibly. It offers a professional, supportive environment where individuals are trusted, empowered and encouraged to contribute ideas, develop their expertise and make a meaningful impact within the education sector. Your new role Reporting to the IT Service Director, this role sits within a dedicated education-focused technical services team, providing first line and second line IT support to primary schools across Merseyside. You will work closely with schools to resolve day-to-day technical issues, maintain secure and reliable systems, and ensure technology consistently supports teaching, learning and school operations. The role is hands-on and varied, covering helpdesk support, on-site and remote troubleshooting, system maintenance, device builds and installations, and the ongoing monitoring of backups, security and filtering systems. As an IT Technician joining this reputable managed service provider, you will become an integral part of the team where you will further develop your own skills and knowledge. What you'll need to succeed In order to be successful in securing this position, you will ideally have IT support experience in the education sector, having worked in a school, college or multi-academy trust setting. You will have a proactive approach to providing IT support, with experience working in an end-user-facing setting, where excellent customer service and communication skills are required. You will have a strong working knowledge of Microsoft 365, as well as ideally a working knowledge of systems and technologies in the education sector. What you'll get in return In return, you will be paid a competitive salary of between £32,000 and £35,000 depending on the level of your experience, as well as knowledge of the education sector. You will become an integral part of this well-established team where you will have the opportunity to further develop your own skills and knowledge. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 11, 2026
Full time
Your new company This organisation is a well-established and highly regarded education-focused managed service provider, working in close partnership with schools, academies and multi-academy trusts. It delivers reliable, high-quality digital and technology services that enable educational institutions to operate securely, efficiently and with confidence.Operating across the North West supporting over 150 schools, the organisation supports a diverse range of educational settings, providing end-to-end technology solutions including infrastructure, cloud services, cybersecurity, digital platforms and ongoing support. Its approach is rooted in a deep understanding of the education landscape, safeguarding responsibilities and the operational pressures faced by schools and trusts. The organisation is values-driven and relationship-led, prioritising long-term partnerships over transactional service delivery, and they work collaboratively with leaders and staff to design practical, sustainable digital solutions that genuinely support teaching, learning and operational effectiveness. As the organisation continues to grow, it is investing in its people, processes and technology to strengthen its service offering and scale responsibly. It offers a professional, supportive environment where individuals are trusted, empowered and encouraged to contribute ideas, develop their expertise and make a meaningful impact within the education sector. Your new role Reporting to the IT Service Director, this role sits within a dedicated education-focused technical services team, providing first line and second line IT support to primary schools across Merseyside. You will work closely with schools to resolve day-to-day technical issues, maintain secure and reliable systems, and ensure technology consistently supports teaching, learning and school operations. The role is hands-on and varied, covering helpdesk support, on-site and remote troubleshooting, system maintenance, device builds and installations, and the ongoing monitoring of backups, security and filtering systems. As an IT Technician joining this reputable managed service provider, you will become an integral part of the team where you will further develop your own skills and knowledge. What you'll need to succeed In order to be successful in securing this position, you will ideally have IT support experience in the education sector, having worked in a school, college or multi-academy trust setting. You will have a proactive approach to providing IT support, with experience working in an end-user-facing setting, where excellent customer service and communication skills are required. You will have a strong working knowledge of Microsoft 365, as well as ideally a working knowledge of systems and technologies in the education sector. What you'll get in return In return, you will be paid a competitive salary of between £32,000 and £35,000 depending on the level of your experience, as well as knowledge of the education sector. You will become an integral part of this well-established team where you will have the opportunity to further develop your own skills and knowledge. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Support Technician (1st Line Support) Bristol - (Hybrid - 3 days office)Up to £27,000 + On-Call AllowanceFull Time - Permanent (37 hrs)Driving Licence required for this role. Overview We're working with a growing company in Bristol seeking an IT Support Technician to join their 1st line support team .This is a varied role combining technical support, customer interaction, and training. You'll troubleshoot issues, support users, and help create documentation and training materials.Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment, and to have the opportunity to support with training. Key Responsibilities Act as first point of contact for customer support queries Investigate, replicate, and log technical issues Work with development teams to resolve bugs Manage user accounts, access, and system updates Create user guides, FAQs, and support documentation Deliver customer training (remote and onsite) Maintain strong product knowledge to support users effectively About You 1+ year experience in IT support / helpdesk / software support Strong communication and problem-solving skills Good attention to detail and customer focus Able to learn new systems quickly Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure Hours Mon-Thu: 09:00-17:00 Fri: 09:00-16:30 On-call rota (early/evening cover, 2 slots per week, paid allowance) Benefits Up to £27,000 salary On-call allowance Annual salary review + bonus (discretionary) Pension Holiday increase with service After probation: Private healthcare, life insurance, income protection, cycle to workPlease click on apply.
May 11, 2026
Full time
IT Support Technician (1st Line Support) Bristol - (Hybrid - 3 days office)Up to £27,000 + On-Call AllowanceFull Time - Permanent (37 hrs)Driving Licence required for this role. Overview We're working with a growing company in Bristol seeking an IT Support Technician to join their 1st line support team .This is a varied role combining technical support, customer interaction, and training. You'll troubleshoot issues, support users, and help create documentation and training materials.Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment, and to have the opportunity to support with training. Key Responsibilities Act as first point of contact for customer support queries Investigate, replicate, and log technical issues Work with development teams to resolve bugs Manage user accounts, access, and system updates Create user guides, FAQs, and support documentation Deliver customer training (remote and onsite) Maintain strong product knowledge to support users effectively About You 1+ year experience in IT support / helpdesk / software support Strong communication and problem-solving skills Good attention to detail and customer focus Able to learn new systems quickly Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure Hours Mon-Thu: 09:00-17:00 Fri: 09:00-16:30 On-call rota (early/evening cover, 2 slots per week, paid allowance) Benefits Up to £27,000 salary On-call allowance Annual salary review + bonus (discretionary) Pension Holiday increase with service After probation: Private healthcare, life insurance, income protection, cycle to workPlease click on apply.
Several exciting opportunities have arisen for Electrical and Senior Electrical Technicians to join the newly-restructured Maintenance Services team at the University of Surrey. Working as part of a team responsible for the operational maintenance of University premises, you will be undertaking planned and reactive work on electrical systems to support the University's infrastructure and environmental control systems across all our premises, ensuring that they are maintained in a safe, efficient, and functional order. The post will be required to support our current day pattern of 08.00 - 16.12 Monday to Friday. Key Responsibilities include: Maintain all electrical systems, including statutory inspection and testing where required, to meet current legislative requirements. Ensure failing plant or assets are reported to the Helpdesk and plant areas are maintained in good condition. Deliver an effective and timely response to maintenance demands across the University in a timely and cost-effective manner. Ensure compliance with all University Health and Safety and Environmental systems and procedures, and take an active part in the development of these policies Ensure the use of equipment and materials in delivery of maintenance services are appropriate and meet current legislative standards. Keep up to date with electrical related legislation and developments, attending courses to improve knowledge and passing necessary exams to maintain professional accreditation where relevant. Carry out multi-skilled tasks such as mechanical isolation and fault finding, minor carpentry, redecoration repairs linked to maintenance work. Complete all administrative work associated with departmental management systems, including the completion of work records, timesheets, stores issues, estimates and health & safety records. Utilise Building Logbook to record all maintenance visits and any relevant defective information and repairs. All defects to be reported immediately to the help desk for further action. For the senior role, you'll need good planning, organising and prioritising skills, and will be expected to tackle more complex tasks, take on additional responsibilities and communicate effectively at a senior level. The post holder may be required to support out of hours rotas as required by the SSM (Service Support Manager) to ensure operational effectiveness and business continuity. What's in it for you? We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive. Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University of Surrey is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment. Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer: 20 days holiday rising 1 day per year of service to max of 5 PLUS 8 days bank holiday / 3 Uni days at Easter / 3 Uni days at Xmas / plus 1 VC day 36 Hours per week Training in relevant areas Discount at SSP Onsite discounted childcare Cycle to work scheme Electric car lease scheme For more information or to be considered for either role, please apply via the University of Surrey Website. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. Further details Job Description
May 11, 2026
Full time
Several exciting opportunities have arisen for Electrical and Senior Electrical Technicians to join the newly-restructured Maintenance Services team at the University of Surrey. Working as part of a team responsible for the operational maintenance of University premises, you will be undertaking planned and reactive work on electrical systems to support the University's infrastructure and environmental control systems across all our premises, ensuring that they are maintained in a safe, efficient, and functional order. The post will be required to support our current day pattern of 08.00 - 16.12 Monday to Friday. Key Responsibilities include: Maintain all electrical systems, including statutory inspection and testing where required, to meet current legislative requirements. Ensure failing plant or assets are reported to the Helpdesk and plant areas are maintained in good condition. Deliver an effective and timely response to maintenance demands across the University in a timely and cost-effective manner. Ensure compliance with all University Health and Safety and Environmental systems and procedures, and take an active part in the development of these policies Ensure the use of equipment and materials in delivery of maintenance services are appropriate and meet current legislative standards. Keep up to date with electrical related legislation and developments, attending courses to improve knowledge and passing necessary exams to maintain professional accreditation where relevant. Carry out multi-skilled tasks such as mechanical isolation and fault finding, minor carpentry, redecoration repairs linked to maintenance work. Complete all administrative work associated with departmental management systems, including the completion of work records, timesheets, stores issues, estimates and health & safety records. Utilise Building Logbook to record all maintenance visits and any relevant defective information and repairs. All defects to be reported immediately to the help desk for further action. For the senior role, you'll need good planning, organising and prioritising skills, and will be expected to tackle more complex tasks, take on additional responsibilities and communicate effectively at a senior level. The post holder may be required to support out of hours rotas as required by the SSM (Service Support Manager) to ensure operational effectiveness and business continuity. What's in it for you? We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive. Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University of Surrey is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment. Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer: 20 days holiday rising 1 day per year of service to max of 5 PLUS 8 days bank holiday / 3 Uni days at Easter / 3 Uni days at Xmas / plus 1 VC day 36 Hours per week Training in relevant areas Discount at SSP Onsite discounted childcare Cycle to work scheme Electric car lease scheme For more information or to be considered for either role, please apply via the University of Surrey Website. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. Further details Job Description
My client is looking to recruit an experienced Operations Support to join their team in London. As Operations Support you will serve as a crucial component in supporting the operation of our organization. Your primary responsibility will be to support the business with planned, preventive, reactive maintenance and quoted works across our client base. The success of this role depends upon your experience in helpdesk facilities-related service requests, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. This role acts as the central point of contact for all facilities support queries, liaising with internal teams, contractors, and stakeholders. Mon Fri 8am 5pm ( musty have flexibility) Opportunity to work Hybrid Responsibilities Helpdesk Operations Act as the first point of contact for all facilities-related requests (e.g. Soft and hard FM). Log, track, and manage service requests using a CAFM/helpdesk system. Prioritise and assign jobs based on urgency and SLA requirements. Pricing and Commercial Management Price and issue quotes for all planned and reactive jobs Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner Create and dispatch work orders to internal teams or external contractors. Monitor progress and ensure timely completion of tasks. Close jobs accurately with proper documentation and updates. Customer Service Provide timely updates to clients and internal stakeholders. Handle queries, complaints, and escalations professionally. Ensure high levels of customer satisfaction and service delivery. Coordination & Communication Liaise with engineers, technicians, and service providers. Coordinate planned and reactive maintenance activities. Ensure all equipment and machinery is arranged Reporting & Administration Maintain accurate records of all helpdesk activities. Generate reports on KPIs, SLAs, response times, and performance. Support audits and compliance requirements. System & Process Management Ensure data accuracy within CAFM/helpdesk systems. Identify process improvements to enhance efficiency. Support implementation of new systems or procedures Additional responsibilities: • Supports the preparation and coordination of tender submissions, ensuring accuracy, consistency, and compliance with client specifications. • Maintains robust sales pipeline governance, supporting pricing validation and bid quality assurance. Qualifications Desirable • Background in Facilities Management or Business Administration. • Customer service or FM-related certifications. • Understanding of SLAs, KPIs, and compliance standards. Requirements / Skills • Previous experience in a helpdesk, customer service, or facilities management role. • Familiarity with CAFM systems (e.g., Concept, Maximo, ServiceNow, etc.). • Strong organisational and multitasking skills. • Excellent communication and interpersonal abilities. • Ability to prioritise workload in a fast-paced environment. • Good IT skills (MS Office, especially Excel).
May 09, 2026
Full time
My client is looking to recruit an experienced Operations Support to join their team in London. As Operations Support you will serve as a crucial component in supporting the operation of our organization. Your primary responsibility will be to support the business with planned, preventive, reactive maintenance and quoted works across our client base. The success of this role depends upon your experience in helpdesk facilities-related service requests, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. This role acts as the central point of contact for all facilities support queries, liaising with internal teams, contractors, and stakeholders. Mon Fri 8am 5pm ( musty have flexibility) Opportunity to work Hybrid Responsibilities Helpdesk Operations Act as the first point of contact for all facilities-related requests (e.g. Soft and hard FM). Log, track, and manage service requests using a CAFM/helpdesk system. Prioritise and assign jobs based on urgency and SLA requirements. Pricing and Commercial Management Price and issue quotes for all planned and reactive jobs Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner Create and dispatch work orders to internal teams or external contractors. Monitor progress and ensure timely completion of tasks. Close jobs accurately with proper documentation and updates. Customer Service Provide timely updates to clients and internal stakeholders. Handle queries, complaints, and escalations professionally. Ensure high levels of customer satisfaction and service delivery. Coordination & Communication Liaise with engineers, technicians, and service providers. Coordinate planned and reactive maintenance activities. Ensure all equipment and machinery is arranged Reporting & Administration Maintain accurate records of all helpdesk activities. Generate reports on KPIs, SLAs, response times, and performance. Support audits and compliance requirements. System & Process Management Ensure data accuracy within CAFM/helpdesk systems. Identify process improvements to enhance efficiency. Support implementation of new systems or procedures Additional responsibilities: • Supports the preparation and coordination of tender submissions, ensuring accuracy, consistency, and compliance with client specifications. • Maintains robust sales pipeline governance, supporting pricing validation and bid quality assurance. Qualifications Desirable • Background in Facilities Management or Business Administration. • Customer service or FM-related certifications. • Understanding of SLAs, KPIs, and compliance standards. Requirements / Skills • Previous experience in a helpdesk, customer service, or facilities management role. • Familiarity with CAFM systems (e.g., Concept, Maximo, ServiceNow, etc.). • Strong organisational and multitasking skills. • Excellent communication and interpersonal abilities. • Ability to prioritise workload in a fast-paced environment. • Good IT skills (MS Office, especially Excel).
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
May 09, 2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Job Title: First Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are looking for an ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Key Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone and email systems Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies Overall appreciation of client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.
May 08, 2026
Full time
Job Title: First Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are looking for an ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Key Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone and email systems Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies Overall appreciation of client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
May 08, 2026
Full time
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are currently recruiting for a Residential Maintenance Engineer to work on one of our high-end, prestigious client sites in London Mayfair. The site in itself is a mixed commercial and retail and residential building and one of newest in the local area. The main aim of this is to support the Supervisor and the team on maintaining the mechanical and electrical equipment and ensure we deliver our SLA and KPI as outlined and agreed. You will be an integral part of the established team on this site. The successful candidate will be required required to work Monday to Friday, 8-5pm. Purpose: Provision of all-round engineering support, maintaining the building infrastructure. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.It is the Engineers role to support the Contract Delivery Manager at Park House Apartments by being the dedicated engineer for the apartments and an integral member of the team delivering engineering excellence across the full spectrum of services.The hours of work are days only (08:00 - 17:00) "this could change based on the requirements of the property" there will also be a need to be on a ON-CALL rota for out of hours attendance in the event of emergency. Duties and Responsibilities: Operate all systems within the buildings in a competent, effective and efficient manner Issue relevant site Permits as part of the Safe System of Work Completion of PPM and reactive tasks and update the system. Ensure that daily tours are completed and repair or report any defects found via the Landlord helpdesk Identification of materials required to be ordered in a timely manner and completion of the internal Materials Request Form Comply with both statutory and company health, safety and environmental regulations and policies. Timely implementation and recording of statutory inspections including accurate recording of fire, access equipment and water hygiene records within their specified folders. Ensure that Specialist Service Provider worksheets are signed off, the quality of work is inspected and recommendations are escalated to the Contract Delivery Manager The Shift team will ensure that Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeepingThe Engineer will be expected to operate and trouble shoot all building systems but not be limited to the following: Building Management Systems and electrical monitoring Blind Control system Air handling, air conditioning and terminal units - VAV and CRAC Window Vent Systems Cooling tower plant Domestic water services Fire prevention and detection systems + Sprinklers and wet risers Fire alarm and voice alarm VESDA Fire suppression Variable speed drives Generators, load banks and controls AC, DC single phase and three phase motors UPS systems, batteries, static switches and associated controls Emergency lighting High and Low voltage switch panels and associated breakers Skills: Approved apprenticeship or appropriate experience within Building Services Excellent communication skills and the ability to deal with staff and Customers at all levels Formal qualification in mechanical engineering Experience as an end user of a Building Management Systems Intermediate computer literacy using Windows Office applications (Word, Excel and Outlook) Self-motivated and able to work on own initiative as well as part of a team Excellent numeracy and literacy skills, with experience of report writing Qualifications: Previously Pressure systems Authorised Person C&G or equivilent in Mechanical Engineering HND/HNC Qualified Be conversant with current Health and Safety legislation with relevance to safe working practices. Sound level of administration/organisational skills Personal Attributes: Reliable and conscientious Pro-active in achieving the highest standard of operation - must be enthusiastic to deliver a good service to the Customer Ability to lead, motivate and direct a small team of technicians/operatives Well-presented and approachable manner Confidence and commitment to providing a high quality, professional service Ability to develop a good understanding of the customers' business requirements Good written and verbal communication skills Ability to prioritise work tasks Adaptable and flexible in approach to work required Effective problem solving skills Ability to remain calm under pressure Reliable Detail conscious Employee Benefits: Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays Standby rate is £15 per day and £50 on bank holidays 24 days holiday plus bank holidays (pro rata into shifts for shift workers) Ability to buy and sell holidays - buy 5 days & sell 2 days Life assurance Auto-enrolment company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Learning and development programs, training and career opportunities. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people
May 08, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are currently recruiting for a Residential Maintenance Engineer to work on one of our high-end, prestigious client sites in London Mayfair. The site in itself is a mixed commercial and retail and residential building and one of newest in the local area. The main aim of this is to support the Supervisor and the team on maintaining the mechanical and electrical equipment and ensure we deliver our SLA and KPI as outlined and agreed. You will be an integral part of the established team on this site. The successful candidate will be required required to work Monday to Friday, 8-5pm. Purpose: Provision of all-round engineering support, maintaining the building infrastructure. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.It is the Engineers role to support the Contract Delivery Manager at Park House Apartments by being the dedicated engineer for the apartments and an integral member of the team delivering engineering excellence across the full spectrum of services.The hours of work are days only (08:00 - 17:00) "this could change based on the requirements of the property" there will also be a need to be on a ON-CALL rota for out of hours attendance in the event of emergency. Duties and Responsibilities: Operate all systems within the buildings in a competent, effective and efficient manner Issue relevant site Permits as part of the Safe System of Work Completion of PPM and reactive tasks and update the system. Ensure that daily tours are completed and repair or report any defects found via the Landlord helpdesk Identification of materials required to be ordered in a timely manner and completion of the internal Materials Request Form Comply with both statutory and company health, safety and environmental regulations and policies. Timely implementation and recording of statutory inspections including accurate recording of fire, access equipment and water hygiene records within their specified folders. Ensure that Specialist Service Provider worksheets are signed off, the quality of work is inspected and recommendations are escalated to the Contract Delivery Manager The Shift team will ensure that Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeepingThe Engineer will be expected to operate and trouble shoot all building systems but not be limited to the following: Building Management Systems and electrical monitoring Blind Control system Air handling, air conditioning and terminal units - VAV and CRAC Window Vent Systems Cooling tower plant Domestic water services Fire prevention and detection systems + Sprinklers and wet risers Fire alarm and voice alarm VESDA Fire suppression Variable speed drives Generators, load banks and controls AC, DC single phase and three phase motors UPS systems, batteries, static switches and associated controls Emergency lighting High and Low voltage switch panels and associated breakers Skills: Approved apprenticeship or appropriate experience within Building Services Excellent communication skills and the ability to deal with staff and Customers at all levels Formal qualification in mechanical engineering Experience as an end user of a Building Management Systems Intermediate computer literacy using Windows Office applications (Word, Excel and Outlook) Self-motivated and able to work on own initiative as well as part of a team Excellent numeracy and literacy skills, with experience of report writing Qualifications: Previously Pressure systems Authorised Person C&G or equivilent in Mechanical Engineering HND/HNC Qualified Be conversant with current Health and Safety legislation with relevance to safe working practices. Sound level of administration/organisational skills Personal Attributes: Reliable and conscientious Pro-active in achieving the highest standard of operation - must be enthusiastic to deliver a good service to the Customer Ability to lead, motivate and direct a small team of technicians/operatives Well-presented and approachable manner Confidence and commitment to providing a high quality, professional service Ability to develop a good understanding of the customers' business requirements Good written and verbal communication skills Ability to prioritise work tasks Adaptable and flexible in approach to work required Effective problem solving skills Ability to remain calm under pressure Reliable Detail conscious Employee Benefits: Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays Standby rate is £15 per day and £50 on bank holidays 24 days holiday plus bank holidays (pro rata into shifts for shift workers) Ability to buy and sell holidays - buy 5 days & sell 2 days Life assurance Auto-enrolment company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Learning and development programs, training and career opportunities. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people
