Helpdesk Administrator

Helpdesk Administrator

Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.

we have a number of shifts available:

Full Time:

• • Sunday-Thursday 05:00-13:30

• • Tuesday-Saturday 06:00-14:30

• • Tuesday-Saturday 13:30-22:00

Part Time:

• • Friday-Monday 06:00-12:00

• • Friday-Monday 14:30-21:00

Responsibilities as a Helpdesk Administrator:

• • Answering telephone calls and emails

• • Logging queries on the companies CRM system

• • Dealing with any live issues and investigating discrepancies

• • Completing KPI trackers and performance reports

• • Collate information and update business system

• • Chase internal teams to find query resolutions

• • Building and maintaining solid relationships with depots and customers

Requirements for this position:

• • Previous experience in a customer facing role

• • Confident speaking over the phone

• • Analytical working approach

• • Experience and knowledge of Microsoft packages

The Role:

• • 12.71 per hour

• • Temp to permanent position

If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch