This is an exciting opportunity to join a premium contemporary menswear brand known for its modern style, quality craftsmanship and fabulous collections. We are seeking a Store Manager who can lead from the front and deliver an exceptional in-store experience while driving strong commercial results. As Store Manager, you will inspire and lead your team to deliver outstanding service and achieve sales targets, creating an environment where customers feel confident, valued and well styled. You'll set the standard in store making both strategic and day-to-day decisions that drive performance, team engagement and a seamless customer journey. With a strong eye for detail you'll ensure the store always reflects the brand's premium image while delivering a personalised shopping experience. Through your leadership, you'll build a motivated and high-performing team, coaching and developing them to reach their full potential. Your enthusiasm for retail and menswear will help create an atmosphere where both staff and customers feel part of something special. This is a fantastic opportunity for someone who thrives in a customer experience driven environment and wants to be part of a brand continuing to grow and evolve. What We're Looking For 3+ years leadership experience within menswear, fashion, premium retail or luxury retail - Experience in a Store Manager or strong Assistant Manager role, ready for the next step - A team leader who enjoys coaching, developing and motivating teams to succeed - A proactive and solutions-focused approach to retail challenges - Strong commercial awareness with experience analysing KPIs and driving sales performance - Excellent customer service and communication skills - Passion for fashion, styling and delivering exceptional customer experiences - Flexibility to work a retail schedule including evenings, weekends and peak trading periods If you would like to be part of a forward-thinking menswear brand with strong growth plans and excellent career progression opportunities, we would love to hear from you. Please send your CV for a confidential discussion.
May 15, 2026
Full time
This is an exciting opportunity to join a premium contemporary menswear brand known for its modern style, quality craftsmanship and fabulous collections. We are seeking a Store Manager who can lead from the front and deliver an exceptional in-store experience while driving strong commercial results. As Store Manager, you will inspire and lead your team to deliver outstanding service and achieve sales targets, creating an environment where customers feel confident, valued and well styled. You'll set the standard in store making both strategic and day-to-day decisions that drive performance, team engagement and a seamless customer journey. With a strong eye for detail you'll ensure the store always reflects the brand's premium image while delivering a personalised shopping experience. Through your leadership, you'll build a motivated and high-performing team, coaching and developing them to reach their full potential. Your enthusiasm for retail and menswear will help create an atmosphere where both staff and customers feel part of something special. This is a fantastic opportunity for someone who thrives in a customer experience driven environment and wants to be part of a brand continuing to grow and evolve. What We're Looking For 3+ years leadership experience within menswear, fashion, premium retail or luxury retail - Experience in a Store Manager or strong Assistant Manager role, ready for the next step - A team leader who enjoys coaching, developing and motivating teams to succeed - A proactive and solutions-focused approach to retail challenges - Strong commercial awareness with experience analysing KPIs and driving sales performance - Excellent customer service and communication skills - Passion for fashion, styling and delivering exceptional customer experiences - Flexibility to work a retail schedule including evenings, weekends and peak trading periods If you would like to be part of a forward-thinking menswear brand with strong growth plans and excellent career progression opportunities, we would love to hear from you. Please send your CV for a confidential discussion.
Back of House Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 40 hours per week, including weekends Reporting to : Director of Food & Beverage and Food & Beverage Manager Responsible for : Stewarding Team, Back of House Supervisors, Kitchen Porters and BOH Support Teams Job Purpose: Working closely with the Director of Food & Beverage, Food & Beverage Manager, and Executive Kitchen leadership, the Back of House Manager will drive operational excellence, hygiene compliance, team performance, and efficiency across all BOH operations, supporting the overall success and reputation of Rockliffe Hall. Key responsibilities of the Back of House Manager : Oversee the daily operation of all back-of-house areas across kitchens, restaurants, bars, events, and banqueting Ensure BOH operations fully support front-of-house service delivery and culinary execution Manage cleaning standards, waste management, recycling, and sustainability practices across all BOH areas Ensure correct procedures for goods delivery, storage, and internal transfers are followed Monitor operational efficiency and implement improvements to workflows and resource allocation Work closely with the Executive Head Chef and F&B leadership to align BOH operations with service requirements Support new openings, events, and peak trading periods with appropriate BOH planning and staffing Uphold Rockliffe Hall's brand standards across all BOH environments Lead, recruit, train, and develop a high-performing stewardship and BOH support team Ensure all new starters receive a comprehensive BOH induction and role-specific training Conduct regular job chats, performance reviews, and annual appraisals Provide ongoing coaching, mentoring, and statutory training Create a positive, respectful, and disciplined working culture within BOH teams Manage attendance, performance, and conduct issues in line with company procedures Support succession planning and internal development within BOH roles Represent BOH operations at daily and weekly operational meetings About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 12, 2026
Full time
Back of House Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 40 hours per week, including weekends Reporting to : Director of Food & Beverage and Food & Beverage Manager Responsible for : Stewarding Team, Back of House Supervisors, Kitchen Porters and BOH Support Teams Job Purpose: Working closely with the Director of Food & Beverage, Food & Beverage Manager, and Executive Kitchen leadership, the Back of House Manager will drive operational excellence, hygiene compliance, team performance, and efficiency across all BOH operations, supporting the overall success and reputation of Rockliffe Hall. Key responsibilities of the Back of House Manager : Oversee the daily operation of all back-of-house areas across kitchens, restaurants, bars, events, and banqueting Ensure BOH operations fully support front-of-house service delivery and culinary execution Manage cleaning standards, waste management, recycling, and sustainability practices across all BOH areas Ensure correct procedures for goods delivery, storage, and internal transfers are followed Monitor operational efficiency and implement improvements to workflows and resource allocation Work closely with the Executive Head Chef and F&B leadership to align BOH operations with service requirements Support new openings, events, and peak trading periods with appropriate BOH planning and staffing Uphold Rockliffe Hall's brand standards across all BOH environments Lead, recruit, train, and develop a high-performing stewardship and BOH support team Ensure all new starters receive a comprehensive BOH induction and role-specific training Conduct regular job chats, performance reviews, and annual appraisals Provide ongoing coaching, mentoring, and statutory training Create a positive, respectful, and disciplined working culture within BOH teams Manage attendance, performance, and conduct issues in line with company procedures Support succession planning and internal development within BOH roles Represent BOH operations at daily and weekly operational meetings About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Floor Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 45 hours per week, including weekends Reporting to : Bar Manager and Food & Beverage Manager Responsible fo r: Bar Supervisors, Floor Supervisors, Bartenders, Cocktail Servers and Support Staff (across the floor) Job Purpose: We're looking for an experienced Floor Manager who will be responsible for leading front-of-house floor operations during evening service, ensuring a polished, vibrant, and engaging guest experience. This is a highly visible, hands-on role focused on service excellence, atmosphere management, and seamless coordination between bar and floor teams. The Floor Manager will act as the senior operational lead during service, setting the pace, maintaining standards, and ensuring delivers a consistently elevated evening bar experience. Key responsibilities of the Floor Manager : Oversee the smooth running of floor operations during evening service Coordinate service flow between bar, cocktail servers, and floor teams Monitor pacing, guest volumes, and atmosphere throughout the night Ensure opening, service, and close-down procedures are executed correctly Maintain clear communication with the Bar Manager during service Address service or guest experience issues in real time Lead and support supervisors and floor-based team members during shifts Allocate floor sections and roles in line with service demands Deliver pre-service briefings and maintain communication during service Coach team members in service style, confidence, and guest engagement Manage performance and behaviour standards during service Maintain a strong, confident presence on the bar floor Engage naturally with guests, enhancing energy and atmosphere Handle guest feedback professionally and discreetly Ensure presentation, lighting, music levels, and ambiance align with the brand About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Floor Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 12, 2026
Full time
Floor Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 45 hours per week, including weekends Reporting to : Bar Manager and Food & Beverage Manager Responsible fo r: Bar Supervisors, Floor Supervisors, Bartenders, Cocktail Servers and Support Staff (across the floor) Job Purpose: We're looking for an experienced Floor Manager who will be responsible for leading front-of-house floor operations during evening service, ensuring a polished, vibrant, and engaging guest experience. This is a highly visible, hands-on role focused on service excellence, atmosphere management, and seamless coordination between bar and floor teams. The Floor Manager will act as the senior operational lead during service, setting the pace, maintaining standards, and ensuring delivers a consistently elevated evening bar experience. Key responsibilities of the Floor Manager : Oversee the smooth running of floor operations during evening service Coordinate service flow between bar, cocktail servers, and floor teams Monitor pacing, guest volumes, and atmosphere throughout the night Ensure opening, service, and close-down procedures are executed correctly Maintain clear communication with the Bar Manager during service Address service or guest experience issues in real time Lead and support supervisors and floor-based team members during shifts Allocate floor sections and roles in line with service demands Deliver pre-service briefings and maintain communication during service Coach team members in service style, confidence, and guest engagement Manage performance and behaviour standards during service Maintain a strong, confident presence on the bar floor Engage naturally with guests, enhancing energy and atmosphere Handle guest feedback professionally and discreetly Ensure presentation, lighting, music levels, and ambiance align with the brand About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Floor Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Event Operations Assistant Manager Location: Rockliffe Hall, Darlington Salary : £35,000 to £37,500 per annum Hours : Fulltime - 45 hours per week, including weekends Reports to : Events Operations Manager and Director of Food & Beverage Responsible for: Events Supervisor, Events Waiting Staff, Bar Staff and Support Teams (event delivery & service) Job Purpose: We're looking for an experienced, Event Operations Assistant Manager to support the delivery of exceptional events across Rockliffe Hall, ensuring all operational aspects of conferences, weddings, private dining and special events are executed to the highest standards. This role is hands-on and service-led, with a strong focus on event setup, team supervision, guest experience, and seamless coordination between departments. Working closely with the Event Operations Manager, the role ensures events are delivered smoothly, professionally, and in line with the resort's luxury standards, supporting both the guest journey and the performance of operational teams. Key responsibilities of the Event Operations Assistant Manager : Support the planning and delivery of all operational aspects of events across the resort Assist with room set-ups, event turnarounds, and breakdowns in line with event specifications Ensure event spaces are fully prepared, presented, and service-ready always Coordinate closely with kitchen, bar, AV, housekeeping, and front-of-house teams Monitor event timelines and service flow to ensure smooth delivery Act as an operational point of contact during live events Support the execution of weddings, conferences, private dining, and high-profile functions Escalate operational challenges promptly and professionally Supervise and support event supervisors and event service teams during builds and live events Allocate roles and responsibilities clearly to ensure effective event delivery Lead by example, maintaining calm, clarity, and professionalism always Deliver pre-event briefings and support clear communication throughout service Provide real-time coaching and support during events Uphold performance, conduct, and service standards consistently Support training and development of event team members Support the delivery of polished, attentive, and personalised event service Maintain a visible presence during events, engaging with clients and guests where appropriate Ensure VIP guests, key clients, and special requirements are acknowledged and supported Handle guest feedback or concerns professionally and discreetly Ensure event presentation, styling, and atmosphere align with brand expectations Support the creation of memorable and seamless guest experiences About Us : Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of a highly professional Event and Operations Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 12, 2026
Full time
Event Operations Assistant Manager Location: Rockliffe Hall, Darlington Salary : £35,000 to £37,500 per annum Hours : Fulltime - 45 hours per week, including weekends Reports to : Events Operations Manager and Director of Food & Beverage Responsible for: Events Supervisor, Events Waiting Staff, Bar Staff and Support Teams (event delivery & service) Job Purpose: We're looking for an experienced, Event Operations Assistant Manager to support the delivery of exceptional events across Rockliffe Hall, ensuring all operational aspects of conferences, weddings, private dining and special events are executed to the highest standards. This role is hands-on and service-led, with a strong focus on event setup, team supervision, guest experience, and seamless coordination between departments. Working closely with the Event Operations Manager, the role ensures events are delivered smoothly, professionally, and in line with the resort's luxury standards, supporting both the guest journey and the performance of operational teams. Key responsibilities of the Event Operations Assistant Manager : Support the planning and delivery of all operational aspects of events across the resort Assist with room set-ups, event turnarounds, and breakdowns in line with event specifications Ensure event spaces are fully prepared, presented, and service-ready always Coordinate closely with kitchen, bar, AV, housekeeping, and front-of-house teams Monitor event timelines and service flow to ensure smooth delivery Act as an operational point of contact during live events Support the execution of weddings, conferences, private dining, and high-profile functions Escalate operational challenges promptly and professionally Supervise and support event supervisors and event service teams during builds and live events Allocate roles and responsibilities clearly to ensure effective event delivery Lead by example, maintaining calm, clarity, and professionalism always Deliver pre-event briefings and support clear communication throughout service Provide real-time coaching and support during events Uphold performance, conduct, and service standards consistently Support training and development of event team members Support the delivery of polished, attentive, and personalised event service Maintain a visible presence during events, engaging with clients and guests where appropriate Ensure VIP guests, key clients, and special requirements are acknowledged and supported Handle guest feedback or concerns professionally and discreetly Ensure event presentation, styling, and atmosphere align with brand expectations Support the creation of memorable and seamless guest experiences About Us : Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of a highly professional Event and Operations Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Store Manager £32000 plus bonus OTE-£36000 Premium Lifestyle Fashion Brand An exciting opportunity has arisen for a Store Manager to join a premium fashion accessories and jewellery brand , renowned for its stylish collections and exceptional customer experience.As Store Manager, you will be the driving force behind your store's success. With a hands-on leadership style, you'll create a dynamic environment that delivers exceptional service, strong sales, and an empowered team.What You'll Do: Deliver an unforgettable customer experience - Lead by example, fostering long-term relationships and providing personalised styling and service. Drive sales & maximise store performance - Take full ownership of sales targets, KPIs, and profitability, ensuring commercial success. Lead, coach & develop your team - Recruit, train, and inspire a high-performing team that embodies the brand image. Ensure operational excellence - Oversee inventory, loss prevention, and store presentation, maintaining luxury retail standards. Be a strategic thinker - Identify opportunities for growth, customer engagement, and brand elevation. Own communication & collaboration - Act as the link between your store, leadership team, and brand HQ. What We're Looking For: 3+ years' store leadership experience, within jewellery, fashion and/ or luxury retail. This can be in a Store Manager or Assistant Manager role, ready for the next step in their career journey. Passionate about coaching & leading teams - A natural motivator who drives performance. Customer-obsessed & service-driven - Thrives on delivering a luxury experience. Strong commercial acumen - Confident in sales analysis, KPIs, and action planning. Become a trained expert in Piercing & Jewellery Welding - Support the team in delivering these specialist services to enhance the customer experience - No prior experience needed, full certification provided! Results-oriented & solutions-focused - A proactive leader who takes initiative. Loves fashion, jewellery, and styling trends - Brings creativity and vision. Flexible availability - Willing to work evenings, weekends, and key trading periods. Perks & Benefits: Competitive Salary + Commission & Bonuses Career Growth - Be part of a fast-growing, globally expanding brand. Allowance & Generous Discounts Exciting Incentives & Competitions A Birthday Day Off
Oct 06, 2025
Full time
Store Manager £32000 plus bonus OTE-£36000 Premium Lifestyle Fashion Brand An exciting opportunity has arisen for a Store Manager to join a premium fashion accessories and jewellery brand , renowned for its stylish collections and exceptional customer experience.As Store Manager, you will be the driving force behind your store's success. With a hands-on leadership style, you'll create a dynamic environment that delivers exceptional service, strong sales, and an empowered team.What You'll Do: Deliver an unforgettable customer experience - Lead by example, fostering long-term relationships and providing personalised styling and service. Drive sales & maximise store performance - Take full ownership of sales targets, KPIs, and profitability, ensuring commercial success. Lead, coach & develop your team - Recruit, train, and inspire a high-performing team that embodies the brand image. Ensure operational excellence - Oversee inventory, loss prevention, and store presentation, maintaining luxury retail standards. Be a strategic thinker - Identify opportunities for growth, customer engagement, and brand elevation. Own communication & collaboration - Act as the link between your store, leadership team, and brand HQ. What We're Looking For: 3+ years' store leadership experience, within jewellery, fashion and/ or luxury retail. This can be in a Store Manager or Assistant Manager role, ready for the next step in their career journey. Passionate about coaching & leading teams - A natural motivator who drives performance. Customer-obsessed & service-driven - Thrives on delivering a luxury experience. Strong commercial acumen - Confident in sales analysis, KPIs, and action planning. Become a trained expert in Piercing & Jewellery Welding - Support the team in delivering these specialist services to enhance the customer experience - No prior experience needed, full certification provided! Results-oriented & solutions-focused - A proactive leader who takes initiative. Loves fashion, jewellery, and styling trends - Brings creativity and vision. Flexible availability - Willing to work evenings, weekends, and key trading periods. Perks & Benefits: Competitive Salary + Commission & Bonuses Career Growth - Be part of a fast-growing, globally expanding brand. Allowance & Generous Discounts Exciting Incentives & Competitions A Birthday Day Off
