Customer Service & Logistics Coordinator Salary 35,000 - 38,000 Based at Stockley Business Park, Uxbridge Office-based role Contract: 12-month maternity cover (immediate start required) A well-established manufacturing organisation is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high-quality after-sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally. Key Responsibilities Manage customer queries and complaints relating to spare parts and after-sales service Process credits for spare parts and consumables in a timely and accurate manner Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required Handle customer invoice queries and accurately log and track issues within the dispute management system Prepare and complete courier documentation, including commercial invoices and customs declarations Coordinate collections and shipments with customers, internal teams, and third-party logistics providers Create, manage, and track return deliveries through internal logistics systems Monitor courier performance and service levels to ensure operational excellence Act as a key liaison between the business and outsourced warehouse providers Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests Experience & Skills Previous experience in logistics, customer service, or spare parts/aftermarket environment Experience in handling customs documentation Confident in managing customer queries, including returns, delays, and missing items Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems Excellent attention to detail with strong problem-solving abilities Ability to prioritise workload and work effectively in a fast-paced environment Benefits 25 days' holiday Contributory pension starting at 5%/5%, rising with service Cycle to work scheme Free on-site parking Free Friday breakfast Hours: Monday - Friday 9 am -5.15 pm Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
May 15, 2026
Contractor
Customer Service & Logistics Coordinator Salary 35,000 - 38,000 Based at Stockley Business Park, Uxbridge Office-based role Contract: 12-month maternity cover (immediate start required) A well-established manufacturing organisation is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high-quality after-sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally. Key Responsibilities Manage customer queries and complaints relating to spare parts and after-sales service Process credits for spare parts and consumables in a timely and accurate manner Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required Handle customer invoice queries and accurately log and track issues within the dispute management system Prepare and complete courier documentation, including commercial invoices and customs declarations Coordinate collections and shipments with customers, internal teams, and third-party logistics providers Create, manage, and track return deliveries through internal logistics systems Monitor courier performance and service levels to ensure operational excellence Act as a key liaison between the business and outsourced warehouse providers Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests Experience & Skills Previous experience in logistics, customer service, or spare parts/aftermarket environment Experience in handling customs documentation Confident in managing customer queries, including returns, delays, and missing items Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems Excellent attention to detail with strong problem-solving abilities Ability to prioritise workload and work effectively in a fast-paced environment Benefits 25 days' holiday Contributory pension starting at 5%/5%, rising with service Cycle to work scheme Free on-site parking Free Friday breakfast Hours: Monday - Friday 9 am -5.15 pm Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Parkside Office Professional
Watford, Hertfordshire
Our client based in Watford is looking for a German speaking Customer Service/Account Coordinator to join their growing team. As an Account Coordinator you will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the company client and our clients teams and will collaborate with key internal stakeholders to drive our clients initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction. Key Responsibilities: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place. Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales. Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.
May 14, 2026
Full time
Our client based in Watford is looking for a German speaking Customer Service/Account Coordinator to join their growing team. As an Account Coordinator you will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the company client and our clients teams and will collaborate with key internal stakeholders to drive our clients initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction. Key Responsibilities: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place. Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales. Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.
Trainee Parts Manager (Administration & Service Support) Permanent Hire Location: Stonebroom (between Alfreton and Clay Cross) Hours: Monday to Friday, 8:00am 4:30pm Salary: £28,000 per annum Recruiter: Francesca s Recruitment Ltd Francesca s Recruitment Ltd is delighted to be recruiting on behalf of our client for a Trainee Parts Manager (Administration & Service Support) to join their team on a permanent basis. This is an exciting long-term opportunity for someone who enjoys administration and customer service but is also keen to develop technical knowledge and progress within a growing business. The role will initially focus on office administration and service support duties, with full training provided to gradually develop into the parts and service side of the business. The successful candidate will work closely with the Service Coordinator and Engineering Team, learning about products, parts, stock management and service operations, with the long-term opportunity to progress into a future Service Manager position. Key Responsibilities Answer incoming calls and handle customer enquiries professionally Reception duties including greeting visitors, receiving parcels and preparing refreshments General administration tasks including: Scanning and document management Updating customer portals Liaising with customers Chasing purchase orders Raising sales invoices Supporting the Service Coordinator with daily administration Assisting the Sales Team with customer follow-up calls Supporting the Projects Team with compliance administration Arranging training renewals for Service Engineers Carrying out additional duties as required Training & Development As part of the role, the successful candidate will gradually gain experience and training in: Product and parts knowledge Understanding common faults and repairs Organising and maintaining stock levels Reordering parts and stock Scheduling engineer jobs efficiently Supporting engineers on-site when required Assisting with deliveries and collections About You Previous administration experience preferred Strong communication skills and confident telephone manner Organised with excellent attention to detail Positive, proactive and willing to learn Interested in developing technical and service knowledge Comfortable working across multiple departments Full driving licence beneficial Benefits Competitive salary of £28,000- £35,000 DOR Monday to Friday daytime hours Permanent, stable position Supportive and friendly team environment Full training and long-term career progression opportunities
May 13, 2026
Full time
Trainee Parts Manager (Administration & Service Support) Permanent Hire Location: Stonebroom (between Alfreton and Clay Cross) Hours: Monday to Friday, 8:00am 4:30pm Salary: £28,000 per annum Recruiter: Francesca s Recruitment Ltd Francesca s Recruitment Ltd is delighted to be recruiting on behalf of our client for a Trainee Parts Manager (Administration & Service Support) to join their team on a permanent basis. This is an exciting long-term opportunity for someone who enjoys administration and customer service but is also keen to develop technical knowledge and progress within a growing business. The role will initially focus on office administration and service support duties, with full training provided to gradually develop into the parts and service side of the business. The successful candidate will work closely with the Service Coordinator and Engineering Team, learning about products, parts, stock management and service operations, with the long-term opportunity to progress into a future Service Manager position. Key Responsibilities Answer incoming calls and handle customer enquiries professionally Reception duties including greeting visitors, receiving parcels and preparing refreshments General administration tasks including: Scanning and document management Updating customer portals Liaising with customers Chasing purchase orders Raising sales invoices Supporting the Service Coordinator with daily administration Assisting the Sales Team with customer follow-up calls Supporting the Projects Team with compliance administration Arranging training renewals for Service Engineers Carrying out additional duties as required Training & Development As part of the role, the successful candidate will gradually gain experience and training in: Product and parts knowledge Understanding common faults and repairs Organising and maintaining stock levels Reordering parts and stock Scheduling engineer jobs efficiently Supporting engineers on-site when required Assisting with deliveries and collections About You Previous administration experience preferred Strong communication skills and confident telephone manner Organised with excellent attention to detail Positive, proactive and willing to learn Interested in developing technical and service knowledge Comfortable working across multiple departments Full driving licence beneficial Benefits Competitive salary of £28,000- £35,000 DOR Monday to Friday daytime hours Permanent, stable position Supportive and friendly team environment Full training and long-term career progression opportunities
Meraki 2 Ltd t/as Magnus Search
Spalding, Lincolnshire
Logistics & Transport Coordinator We are looking for a highly organised and driven Logistics & Stock Coordinator to join a fast-paced and dynamic operation. This is a varied and hands-on role where no two days are the same, offering the opportunity to play a key part in ensuring the smooth running of transport, stock control and production scheduling activities. Working closely with Operations, Warehouse, Production and Transport teams, you will be at the heart of the operation, keeping products moving, maintaining stock accuracy and ensuring customers receive an exceptional service. This role would suit someone who thrives in a busy environment, enjoys problem-solving and takes pride in keeping operations running efficiently. Logistics & Transport Coordinator Key Responsibilities Process and coordinate customer orders accurately and efficiently Arrange and issue transport bookings to hauliers Liaise with customers, drivers and warehouse teams to ensure smooth deliveries and collections Monitor delivery schedules and proactively manage any delays or issues Coordinate goods in and goods out activities, including loading and unloading schedules Ensure all delivery documentation and transport records are completed accurately Maintain accurate stock records and investigate discrepancies Support stock counts and stock reconciliation processes Ensure system stock matches physical stock levels Assist with works orders, barcode queries and production documentation Support KPI reporting and operational performance tracking Help drive continuous improvement across stock and logistics processes Support live production scheduling and planning activities Update production schedules throughout the day to reflect operational changes Coordinate labour and production requirements with operational teams Work collaboratively with Engineering, Production and Cleaning teams to ensure operational efficiency Ensure all departments have accurate and timely information to meet customer expectations Logistics & Transport Coordinator Person Specifications Previous experience within logistics, transport, stock control or production administration Strong organisational skills with the ability to manage multiple priorities Excellent attention to detail and problem-solving ability Confident communicator who enjoys working with different teams Ability to work effectively in a fast-paced manufacturing or FMCG environment Good IT and systems knowledge, including Microsoft Office A proactive and flexible approach with a willingness to support across the wider operation Logistics & Transport Coordinator Benefits Salary: £30k (DOE), 23 days holidays plus BH, Canteen, Casual dress, Company pension, Cycle to work scheme, Employee stock ownership plan, Enhanced maternity leave, Free fitness classes, Free parking, Gym membership, Life insurance, On-site parking Logistics & Transport Coordinator Hours of Work Continental shift pattern (rolling 2 weeks) one working 06.00-18.00 and the next two week rotation working 10 00 Why Join? This is an excellent opportunity to join a busy and growing operation where you can genuinely make an impact. You ll be part of a supportive team environment, working within a business that values teamwork, continuous improvement and operational excellence. If you enjoy being at the centre of a fast-moving operation and want a role where you can develop, contribute and grow, we d love to hear from you. Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
May 13, 2026
Full time
Logistics & Transport Coordinator We are looking for a highly organised and driven Logistics & Stock Coordinator to join a fast-paced and dynamic operation. This is a varied and hands-on role where no two days are the same, offering the opportunity to play a key part in ensuring the smooth running of transport, stock control and production scheduling activities. Working closely with Operations, Warehouse, Production and Transport teams, you will be at the heart of the operation, keeping products moving, maintaining stock accuracy and ensuring customers receive an exceptional service. This role would suit someone who thrives in a busy environment, enjoys problem-solving and takes pride in keeping operations running efficiently. Logistics & Transport Coordinator Key Responsibilities Process and coordinate customer orders accurately and efficiently Arrange and issue transport bookings to hauliers Liaise with customers, drivers and warehouse teams to ensure smooth deliveries and collections Monitor delivery schedules and proactively manage any delays or issues Coordinate goods in and goods out activities, including loading and unloading schedules Ensure all delivery documentation and transport records are completed accurately Maintain accurate stock records and investigate discrepancies Support stock counts and stock reconciliation processes Ensure system stock matches physical stock levels Assist with works orders, barcode queries and production documentation Support KPI reporting and operational performance tracking Help drive continuous improvement across stock and logistics processes Support live production scheduling and planning activities Update production schedules throughout the day to reflect operational changes Coordinate labour and production requirements with operational teams Work collaboratively with Engineering, Production and Cleaning teams to ensure operational efficiency Ensure all departments have accurate and timely information to meet customer expectations Logistics & Transport Coordinator Person Specifications Previous experience within logistics, transport, stock control or production administration Strong organisational skills with the ability to manage multiple priorities Excellent attention to detail and problem-solving ability Confident communicator who enjoys working with different teams Ability to work effectively in a fast-paced manufacturing or FMCG environment Good IT and systems knowledge, including Microsoft Office A proactive and flexible approach with a willingness to support across the wider operation Logistics & Transport Coordinator Benefits Salary: £30k (DOE), 23 days holidays plus BH, Canteen, Casual dress, Company pension, Cycle to work scheme, Employee stock ownership plan, Enhanced maternity leave, Free fitness classes, Free parking, Gym membership, Life insurance, On-site parking Logistics & Transport Coordinator Hours of Work Continental shift pattern (rolling 2 weeks) one working 06.00-18.00 and the next two week rotation working 10 00 Why Join? This is an excellent opportunity to join a busy and growing operation where you can genuinely make an impact. You ll be part of a supportive team environment, working within a business that values teamwork, continuous improvement and operational excellence. If you enjoy being at the centre of a fast-moving operation and want a role where you can develop, contribute and grow, we d love to hear from you. Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
The role of Billing Coordinator in the thriving US legal sector involves managing billing processes and ensuring accuracy in financial transactions. This position requires a strong understanding of accounting principles and excellent organisational skills to support the smooth operation of the accounting & finance department. Client Details A well-established global legal practice recognised for advising on complex regulatory, contentious, and corporate matters. It supports a broad mix of clients, including large organisations and public sector bodies, and is known for its collaborative working style, high professional standards, and involvement in multi-jurisdictional work. Description The key responsibilities of this Billing Coordinator role will be: Ensure client invoices are prepared in compliance with firm policy, agreed pricing arrangements, as well as client billing guidelines and applicable regulations. Identifies billing issues and resolves or escalates as appropriate. Prepares standard and ad hoc reports utilizing Excel, Elite 3e, and other reporting tools. Prepares and distributes London WIP reports and outstanding accounts receivable reports for bimonthly review meetings with partners and senior finance. Tracks and resolves billing and collection related inquiries from lawyers and clients in a timely and professional manner. Partners with billing attorneys to support accounts receivable collections, including proactive client outreach. Executes and manages the full billing cycle, including narrative edits, transfers, adjustments, write-offs, revisions, and final invoice dispatch, ensuring accuracy and timeliness of client invoices. Documents billing process and updates documentation for procedures related to special client billing arrangements. Assists the Ebilling Coordinator with the initial set-up and subsequent maintenance for assigned ebilling clients. Submits electronic invoices (ebills), monitors progress and communicates status to assigned billing lawyers. Ensure all billing complies with VAT rules, Solicitors' Accounts Rules and AML requirements Collaborate closely with senior stakeholders, lawyers, and personal assistants to uphold efficient financial procedures and maintain high standards of financial hygiene Assists professional staff and attorneys with the firm's billing procedures using 3E accounting software. Performs ad hoc analysis and research as requested. Assists with correcting breaches as well as finding long term solutions. Collaborates promptly with the wider finance team on reconciliation queries Participates in special projects and provides coverage for teammates as required. Consistently delivers a high level of customer service. Profile The successful Billing Coordinator should have: A solid understanding of accounting and billing processes. Proficiency in relevant accounting software and tools. Strong attention to detail and organisational skills. The ability to work independently and meet deadlines effectively. Excellent communication skills for liaising with clients and internal teams. A proactive approach to problem-solving and process improvement. Job Offer The successful Billing Coordinator will receive: Competitive salary range of 45,000 to 55,000 per annum. Opportunities to work in a professional and supportive environment. Hybrid working and flexible hours pattern Potential for career development within the accounting & finance department.
May 12, 2026
Contractor
The role of Billing Coordinator in the thriving US legal sector involves managing billing processes and ensuring accuracy in financial transactions. This position requires a strong understanding of accounting principles and excellent organisational skills to support the smooth operation of the accounting & finance department. Client Details A well-established global legal practice recognised for advising on complex regulatory, contentious, and corporate matters. It supports a broad mix of clients, including large organisations and public sector bodies, and is known for its collaborative working style, high professional standards, and involvement in multi-jurisdictional work. Description The key responsibilities of this Billing Coordinator role will be: Ensure client invoices are prepared in compliance with firm policy, agreed pricing arrangements, as well as client billing guidelines and applicable regulations. Identifies billing issues and resolves or escalates as appropriate. Prepares standard and ad hoc reports utilizing Excel, Elite 3e, and other reporting tools. Prepares and distributes London WIP reports and outstanding accounts receivable reports for bimonthly review meetings with partners and senior finance. Tracks and resolves billing and collection related inquiries from lawyers and clients in a timely and professional manner. Partners with billing attorneys to support accounts receivable collections, including proactive client outreach. Executes and manages the full billing cycle, including narrative edits, transfers, adjustments, write-offs, revisions, and final invoice dispatch, ensuring accuracy and timeliness of client invoices. Documents billing process and updates documentation for procedures related to special client billing arrangements. Assists the Ebilling Coordinator with the initial set-up and subsequent maintenance for assigned ebilling clients. Submits electronic invoices (ebills), monitors progress and communicates status to assigned billing lawyers. Ensure all billing complies with VAT rules, Solicitors' Accounts Rules and AML requirements Collaborate closely with senior stakeholders, lawyers, and personal assistants to uphold efficient financial procedures and maintain high standards of financial hygiene Assists professional staff and attorneys with the firm's billing procedures using 3E accounting software. Performs ad hoc analysis and research as requested. Assists with correcting breaches as well as finding long term solutions. Collaborates promptly with the wider finance team on reconciliation queries Participates in special projects and provides coverage for teammates as required. Consistently delivers a high level of customer service. Profile The successful Billing Coordinator should have: A solid understanding of accounting and billing processes. Proficiency in relevant accounting software and tools. Strong attention to detail and organisational skills. The ability to work independently and meet deadlines effectively. Excellent communication skills for liaising with clients and internal teams. A proactive approach to problem-solving and process improvement. Job Offer The successful Billing Coordinator will receive: Competitive salary range of 45,000 to 55,000 per annum. Opportunities to work in a professional and supportive environment. Hybrid working and flexible hours pattern Potential for career development within the accounting & finance department.
Part- time Finance Coordinator Northampton Flexible part-time hours (22.5 hours a week) 13.85 per hour Temporary - Permanent after 12 successful weeks ASAP Start We are currently supporting a client who is looking for an experienced Finance Coordinator on a flexible part-time basis. This person will play a key role in supporting the day-to-day administrative and operational activities of the finance department. This position is responsible for ensuring financial processes are carried out efficiently, accurately, and within required deadlines across areas such as accounts receivable, accounts payable, invoicing, and cash management. Key Responsibilities: Manage credit control to reduce outstanding debt and support timely payments. Process daily sales and purchase ledger transactions accurately. Coordinate monthly invoicing for international trade and membership services, including renewals and credit notes. Maintain finance spreadsheets, cashbook records, direct debit schedules, and purchase orders. Record daily banking and cashbook activity within the finance system. Resolve finance-related queries from customers, suppliers, and internal teams. Process refund requests and prepare authorised payments through banking systems. Provide cover for wider finance duties during team absences, including supplier payments and direct debit collections. Work with internal departments to improve financial processes and operational efficiency. Support additional administrative and business tasks as required. Requirements: Strong administrative and financial processing experience High level of accuracy and attention to detail Proficiency in Microsoft Excel and financial software systems Excellent communication and interpersonal skills Ability to prioritise workload and meet deadlines Problem-solving mindset with a proactive approach Flexible team player with a commitment to continuous improvement If you are interested, please apply now!
May 08, 2026
Full time
Part- time Finance Coordinator Northampton Flexible part-time hours (22.5 hours a week) 13.85 per hour Temporary - Permanent after 12 successful weeks ASAP Start We are currently supporting a client who is looking for an experienced Finance Coordinator on a flexible part-time basis. This person will play a key role in supporting the day-to-day administrative and operational activities of the finance department. This position is responsible for ensuring financial processes are carried out efficiently, accurately, and within required deadlines across areas such as accounts receivable, accounts payable, invoicing, and cash management. Key Responsibilities: Manage credit control to reduce outstanding debt and support timely payments. Process daily sales and purchase ledger transactions accurately. Coordinate monthly invoicing for international trade and membership services, including renewals and credit notes. Maintain finance spreadsheets, cashbook records, direct debit schedules, and purchase orders. Record daily banking and cashbook activity within the finance system. Resolve finance-related queries from customers, suppliers, and internal teams. Process refund requests and prepare authorised payments through banking systems. Provide cover for wider finance duties during team absences, including supplier payments and direct debit collections. Work with internal departments to improve financial processes and operational efficiency. Support additional administrative and business tasks as required. Requirements: Strong administrative and financial processing experience High level of accuracy and attention to detail Proficiency in Microsoft Excel and financial software systems Excellent communication and interpersonal skills Ability to prioritise workload and meet deadlines Problem-solving mindset with a proactive approach Flexible team player with a commitment to continuous improvement If you are interested, please apply now!
After-Sales & Customer Operations Manager Location: Tangmere, Chichester (Fully Onsite Role) Salary: £40,000 £55,000 + Performance-Related Bonus About Us We are the clear market leader in our sector and one of the fastest-growing car buying companies globally. In the UK alone, we generate over 100,000 customer enquiries each month and process tens of thousands of vehicle bookings through our high-traffic platforms and nationwide operations. With recent expansion into the United States and ambitious plans for further growth, we are scaling rapidly. Backed by over 15 years of profitability (without external funding), we combine stability with the pace and energy of a startup. Our culture is driven by ambitious, collaborative people who are committed to building the most exciting place to work in our industry. Our goal is bold: to achieve a billion-dollar valuation within five years while continuing to make a meaningful impact, including over £1 million already donated to charity. About the Role We are looking for a hands-on, commercially minded manager with strong automotive knowledge to lead our After-Sales & Customer Operations team. This is a fully onsite position in Tangmere, Chichester, requiring close collaboration with teams and real-time decision-making. You will play a key role in maximising volume collections across the business; managing vehicle collections post-sale, handling discrepancies, leading negotiations, and ensuring deals remain commercially viable while delivering a professional customer experience. Key Responsibilities Team Leadership & Structure Lead and develop a team of After-Sales Coordinators. Set clear expectations, processes, and performance standards. Build a transparent, fair, and consistent team culture. After-Sales Operations Oversee the full lifecycle of vehicle collections. Interpret inspection findings using automotive expertise. Ensure accurate assessment of discrepancies and adherence to processes. Negotiation & Commercial Management Lead complex negotiations to retain deals while protecting margin. Support the team in handling valuation changes confidently. Make final decisions on disputed valuations. Balance customer experience with strong commercial discipline. Customer Issue Resolution Handle escalated issues professionally and effectively. Clearly explain vehicle-related issues to customers. Identify and implement improvements to reduce recurring issues. Commercial Accountability Monitor KPIs including negotiation success, cancellations, profitability, and satisfaction. Ensure fair use of incentive schemes. Identify process gaps and drive improvements. Provide reporting and insights to senior leadership. Cross-Functional Collaboration Work closely with Sales, Transport, and Finance teams. Improve accuracy in vehicle descriptions and pricing. Provide automotive guidance across departments. Skills & Experience Essential: Solid mechanical knowledge (engine, gearbox, suspension, bodywork, etc.). Proven negotiation skills with strong commercial awareness. Experience leading teams in operations, customer service, or after-sales. Confident decision-maker with experience handling escalations. Strong communication skills (verbal and written). Experience working to KPIs and structured processes. Desirable: Background in automotive, salvage, inspections, logistics, or related fields. Understanding of vehicle valuation (used, scrap, salvage). Experience improving or restructuring teams. Personal Attributes Strong, fair leader who builds trust and accountability. Calm under pressure with a proactive mindset. Commercially astute and confident in decision-making. Transparent, consistent, and improv What We Offer Competitive salary plus performance bonus. Opportunity to lead a business-critical function. Supportive leadership with autonomy to make an impact. Benefits & Perks: Comprehensive pension. Wellbeing and employee support programme. Discounted gym membership and on-demand GP access. Retail and leisure discounts. Regular team events (summer and Christmas parties). Free food Fridays and fresh fruit onsite. Free onsite parking. Discounted garage services. Counselling and financial assistance helplines.
May 08, 2026
Full time
After-Sales & Customer Operations Manager Location: Tangmere, Chichester (Fully Onsite Role) Salary: £40,000 £55,000 + Performance-Related Bonus About Us We are the clear market leader in our sector and one of the fastest-growing car buying companies globally. In the UK alone, we generate over 100,000 customer enquiries each month and process tens of thousands of vehicle bookings through our high-traffic platforms and nationwide operations. With recent expansion into the United States and ambitious plans for further growth, we are scaling rapidly. Backed by over 15 years of profitability (without external funding), we combine stability with the pace and energy of a startup. Our culture is driven by ambitious, collaborative people who are committed to building the most exciting place to work in our industry. Our goal is bold: to achieve a billion-dollar valuation within five years while continuing to make a meaningful impact, including over £1 million already donated to charity. About the Role We are looking for a hands-on, commercially minded manager with strong automotive knowledge to lead our After-Sales & Customer Operations team. This is a fully onsite position in Tangmere, Chichester, requiring close collaboration with teams and real-time decision-making. You will play a key role in maximising volume collections across the business; managing vehicle collections post-sale, handling discrepancies, leading negotiations, and ensuring deals remain commercially viable while delivering a professional customer experience. Key Responsibilities Team Leadership & Structure Lead and develop a team of After-Sales Coordinators. Set clear expectations, processes, and performance standards. Build a transparent, fair, and consistent team culture. After-Sales Operations Oversee the full lifecycle of vehicle collections. Interpret inspection findings using automotive expertise. Ensure accurate assessment of discrepancies and adherence to processes. Negotiation & Commercial Management Lead complex negotiations to retain deals while protecting margin. Support the team in handling valuation changes confidently. Make final decisions on disputed valuations. Balance customer experience with strong commercial discipline. Customer Issue Resolution Handle escalated issues professionally and effectively. Clearly explain vehicle-related issues to customers. Identify and implement improvements to reduce recurring issues. Commercial Accountability Monitor KPIs including negotiation success, cancellations, profitability, and satisfaction. Ensure fair use of incentive schemes. Identify process gaps and drive improvements. Provide reporting and insights to senior leadership. Cross-Functional Collaboration Work closely with Sales, Transport, and Finance teams. Improve accuracy in vehicle descriptions and pricing. Provide automotive guidance across departments. Skills & Experience Essential: Solid mechanical knowledge (engine, gearbox, suspension, bodywork, etc.). Proven negotiation skills with strong commercial awareness. Experience leading teams in operations, customer service, or after-sales. Confident decision-maker with experience handling escalations. Strong communication skills (verbal and written). Experience working to KPIs and structured processes. Desirable: Background in automotive, salvage, inspections, logistics, or related fields. Understanding of vehicle valuation (used, scrap, salvage). Experience improving or restructuring teams. Personal Attributes Strong, fair leader who builds trust and accountability. Calm under pressure with a proactive mindset. Commercially astute and confident in decision-making. Transparent, consistent, and improv What We Offer Competitive salary plus performance bonus. Opportunity to lead a business-critical function. Supportive leadership with autonomy to make an impact. Benefits & Perks: Comprehensive pension. Wellbeing and employee support programme. Discounted gym membership and on-demand GP access. Retail and leisure discounts. Regular team events (summer and Christmas parties). Free food Fridays and fresh fruit onsite. Free onsite parking. Discounted garage services. Counselling and financial assistance helplines.
Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Facilities Coordinator to join a busy Facilities team. This is an excellent opportunity for an individual who thrives in a varied, fast-paced environment and enjoys taking ownership of administrative and coordination responsibilities across multiple operational areas. Salary is up to £29,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As Facilities Coordinator, you will play a key role in supporting the smooth running of facilities operations, with responsibility spanning fleet administration, waste management, utilities coordination, and contractor compliance. You will act as a central point of contact for internal teams, suppliers, contractors, and drivers, ensuring processes are accurately maintained and service standards are upheld. Your Key Responsibilities include: Fleet Administration Manage incoming vehicle post, scanning, filing, and email correspondence Issue and track driver fines, ensuring timely resolution and payment follow-up Support delivery and preparation of vehicles for new drivers Act as a key contact for drivers, insurers, and lease providers Coordinate accident reporting and liaise with insurers Review fleet invoice costs against internal reporting data Monitor mileage usage and implement required changes Arrange foreign travel permissions via lease companies Carry out vehicle inspections Book and manage pool car usage Waste Management Maintain accurate records of Waste Transfer Notes Collate and report waste volumes per contractor Ensure supplier certifications and accreditations remain current Liaise with waste providers regarding missed or failed collections Maintain up-to-date waste contractor records and documentation Utilities Management Input and process utility bill data accurately Verify billing accuracy and resolve discrepancies with suppliers Act as a point of contact for meter readings Liaise directly with utility providers where required Contractor Coordination Maintain contractor insurance and licence records Manage contractor induction logs and site access documentation Schedule and coordinate maintenance works and service appointments Arrange repairs to fixtures and fittings Conduct site inductions for contractors General Duties Provide general administrative support to the Facilities team Support ad hoc departmental requirements as needed As the Facilities Coordinator, you will have: Previous experience working with utility providers and contracts Experience in fleet operations Exposure to facilities or contractor management environments High attention to detail and accuracy Strong communication skills with confidence liaising with suppliers and colleagues Excellent organisational and prioritisation abilities Proven administrative experience Proficient in Microsoft Office (Excel, Outlook, etc.) Problem-solving capability Full UK Driving Licence Understanding of ISO 14001 environmental standards
May 08, 2026
Full time
Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Facilities Coordinator to join a busy Facilities team. This is an excellent opportunity for an individual who thrives in a varied, fast-paced environment and enjoys taking ownership of administrative and coordination responsibilities across multiple operational areas. Salary is up to £29,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As Facilities Coordinator, you will play a key role in supporting the smooth running of facilities operations, with responsibility spanning fleet administration, waste management, utilities coordination, and contractor compliance. You will act as a central point of contact for internal teams, suppliers, contractors, and drivers, ensuring processes are accurately maintained and service standards are upheld. Your Key Responsibilities include: Fleet Administration Manage incoming vehicle post, scanning, filing, and email correspondence Issue and track driver fines, ensuring timely resolution and payment follow-up Support delivery and preparation of vehicles for new drivers Act as a key contact for drivers, insurers, and lease providers Coordinate accident reporting and liaise with insurers Review fleet invoice costs against internal reporting data Monitor mileage usage and implement required changes Arrange foreign travel permissions via lease companies Carry out vehicle inspections Book and manage pool car usage Waste Management Maintain accurate records of Waste Transfer Notes Collate and report waste volumes per contractor Ensure supplier certifications and accreditations remain current Liaise with waste providers regarding missed or failed collections Maintain up-to-date waste contractor records and documentation Utilities Management Input and process utility bill data accurately Verify billing accuracy and resolve discrepancies with suppliers Act as a point of contact for meter readings Liaise directly with utility providers where required Contractor Coordination Maintain contractor insurance and licence records Manage contractor induction logs and site access documentation Schedule and coordinate maintenance works and service appointments Arrange repairs to fixtures and fittings Conduct site inductions for contractors General Duties Provide general administrative support to the Facilities team Support ad hoc departmental requirements as needed As the Facilities Coordinator, you will have: Previous experience working with utility providers and contracts Experience in fleet operations Exposure to facilities or contractor management environments High attention to detail and accuracy Strong communication skills with confidence liaising with suppliers and colleagues Excellent organisational and prioritisation abilities Proven administrative experience Proficient in Microsoft Office (Excel, Outlook, etc.) Problem-solving capability Full UK Driving Licence Understanding of ISO 14001 environmental standards
Export Coordinator Required. Our client is a leading international freight forwarder operating road freight services to and from Europe on a daily basis. An opportunity has arisen to add to the existing team, and we are seeking an Export Operator. The ideal candidate will play an important role in ensuring the smooth operation of export processes from start to finish. This position requires a strong understanding of logistics and the ability to effectively manage data entry tasks, negotiate with vendors, and utilise various software tools. If you have previous freight forwarding or shipping experience - or you are looking for a new opportunity to join a progressive company - we would love to hear from you. Key Responsibilities Quoting customers directly on freight costs for their requirements Liaising with our Barcelona partner to provide a high level of customer service Trailer load planning Arranging and performing UK customs procedures for exports Liaising with UK hauliers to arrange collections back to the Ital facility Building and developing relationships not only with customs but also with overseas partners Providing support and cover for the French/German/Portugal/Spain departments during quieter periods, holidays, or sickness Full training and career development provided Skills & Experience Required Experience in freight forwarding an advantage but not essential Proficiency with IT, including Microsoft Excel Excellent data entry skills with strong attention to detail Strong negotiation skills with the ability to build relationships with partners, customers, and hauliers Ability to work effectively within a team while also being self-motivated Strong organisational skills and the capacity to manage multiple tasks effectively What We Offer Competitive salary: 28,000 - 32,000 (DOE) Regular performance-related pay rises Hours: Monday - Friday, 9am-5.30pm 28 days holiday (including bank holidays), rising to 25 days after 5 years' service Excellent long-term career prospects and progression opportunities Death in service policy Medical policy Private health care Free on-site parking Streamline Search is a technical recruitment agency based in Chichester, West Sussex, operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR, by applying to this post you are granting us consent to process your data and contact you regarding this application.
Oct 07, 2025
Full time
Export Coordinator Required. Our client is a leading international freight forwarder operating road freight services to and from Europe on a daily basis. An opportunity has arisen to add to the existing team, and we are seeking an Export Operator. The ideal candidate will play an important role in ensuring the smooth operation of export processes from start to finish. This position requires a strong understanding of logistics and the ability to effectively manage data entry tasks, negotiate with vendors, and utilise various software tools. If you have previous freight forwarding or shipping experience - or you are looking for a new opportunity to join a progressive company - we would love to hear from you. Key Responsibilities Quoting customers directly on freight costs for their requirements Liaising with our Barcelona partner to provide a high level of customer service Trailer load planning Arranging and performing UK customs procedures for exports Liaising with UK hauliers to arrange collections back to the Ital facility Building and developing relationships not only with customs but also with overseas partners Providing support and cover for the French/German/Portugal/Spain departments during quieter periods, holidays, or sickness Full training and career development provided Skills & Experience Required Experience in freight forwarding an advantage but not essential Proficiency with IT, including Microsoft Excel Excellent data entry skills with strong attention to detail Strong negotiation skills with the ability to build relationships with partners, customers, and hauliers Ability to work effectively within a team while also being self-motivated Strong organisational skills and the capacity to manage multiple tasks effectively What We Offer Competitive salary: 28,000 - 32,000 (DOE) Regular performance-related pay rises Hours: Monday - Friday, 9am-5.30pm 28 days holiday (including bank holidays), rising to 25 days after 5 years' service Excellent long-term career prospects and progression opportunities Death in service policy Medical policy Private health care Free on-site parking Streamline Search is a technical recruitment agency based in Chichester, West Sussex, operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR, by applying to this post you are granting us consent to process your data and contact you regarding this application.
Our client has been established within the industry for many years and handles imports and exports via Air, Sea, Road & Rail freight. They are currently looking for an Junior Export Operations Coordinator to work at their office based in Tilbury. The role will be to work on both Air and Sea freight Exports and the candidate will be taught how to manage export shipments from start to finish including export entries. You will be working within the Export department and will be guided through the whole process. Duties will include: Arranging bookings with lines and carriers. Arranging collections making sure to meet vessel/ flight deadlines Communicating with customers, hauliers and carriers. Completing customs entries. Raising export documentation and manifests. Checking with warehouses that screening and check weighing have been completed. Finalising all documentation Checking vessels/flights have been met. Invoicing, liaising with and sending pre alerts to overseas agents. Following up after delivery to ensure the customer was happy The client would ideally like someone with some knowledge of sea freight Exports and will be happy to train the right candidate for the above duties. You will need to have good administration and IT skills and a willingness to work hard with a longterm commitment to the role. In return you will be offered excellent growth opportunities within your career. The role will be Monday to Friday 9/5.30pm with a salary of £26k - £28k depending on experience. The company offer good benefits to include, free onsite parking & company pension scheme
Oct 04, 2025
Full time
Our client has been established within the industry for many years and handles imports and exports via Air, Sea, Road & Rail freight. They are currently looking for an Junior Export Operations Coordinator to work at their office based in Tilbury. The role will be to work on both Air and Sea freight Exports and the candidate will be taught how to manage export shipments from start to finish including export entries. You will be working within the Export department and will be guided through the whole process. Duties will include: Arranging bookings with lines and carriers. Arranging collections making sure to meet vessel/ flight deadlines Communicating with customers, hauliers and carriers. Completing customs entries. Raising export documentation and manifests. Checking with warehouses that screening and check weighing have been completed. Finalising all documentation Checking vessels/flights have been met. Invoicing, liaising with and sending pre alerts to overseas agents. Following up after delivery to ensure the customer was happy The client would ideally like someone with some knowledge of sea freight Exports and will be happy to train the right candidate for the above duties. You will need to have good administration and IT skills and a willingness to work hard with a longterm commitment to the role. In return you will be offered excellent growth opportunities within your career. The role will be Monday to Friday 9/5.30pm with a salary of £26k - £28k depending on experience. The company offer good benefits to include, free onsite parking & company pension scheme
Transport Coordinator - Feltham Hours: 07:00-17:00 Monday to Friday Salary: 33,000 Our client is looking for a proactive Transport Coordinator to join their team. This role is key to ensuring efficient route planning, excellent customer service, and full compliance with transport regulations. Key Responsibilities Plan and manage all routes efficiently, ensuring timely deliveries and collections. Ensure drivers comply with transport legislation and FORS standards. Provide drivers with site-specific booking details. Support KPI targets and assist drivers and the customer service team as needed. Maintain fleet compliance, including vehicle maintenance scheduling. Coordinate with internal departments and other depots. Support other areas of the operation as required. Candidate Requirements Transport coordination experience advantageous. Strong IT skills, including Microsoft Office and Outlook. Excellent attention to detail, organisation, and communication skills. Knowledge of London and surrounding M25/ south west region Full driving licence. Ability to multi-task and prioritise in a busy environment. Energetic, adaptable, and customer focused. The ideal Transport Coordinator is a systematic and logical thinker who takes ownership of their work, thrives in busy environments, and approaches tasks with professionalism and a positive attitude.
Oct 03, 2025
Full time
Transport Coordinator - Feltham Hours: 07:00-17:00 Monday to Friday Salary: 33,000 Our client is looking for a proactive Transport Coordinator to join their team. This role is key to ensuring efficient route planning, excellent customer service, and full compliance with transport regulations. Key Responsibilities Plan and manage all routes efficiently, ensuring timely deliveries and collections. Ensure drivers comply with transport legislation and FORS standards. Provide drivers with site-specific booking details. Support KPI targets and assist drivers and the customer service team as needed. Maintain fleet compliance, including vehicle maintenance scheduling. Coordinate with internal departments and other depots. Support other areas of the operation as required. Candidate Requirements Transport coordination experience advantageous. Strong IT skills, including Microsoft Office and Outlook. Excellent attention to detail, organisation, and communication skills. Knowledge of London and surrounding M25/ south west region Full driving licence. Ability to multi-task and prioritise in a busy environment. Energetic, adaptable, and customer focused. The ideal Transport Coordinator is a systematic and logical thinker who takes ownership of their work, thrives in busy environments, and approaches tasks with professionalism and a positive attitude.
Transport Operations Coordinator - Days Manningtree £27,150 per annum Full-Time Monday to Friday, Day Hours Permanent Acorn by Synergie is recruiting for a Transport Operations Administrator on behalf of our client based in Manningtree. This key role supports the Traffic Team and wider departments by handling customer enquiries and providing essential administrative support within a busy transport operations environment. Key Duties: Respond to and resolve customer enquiries or escalate where necessary. Liaise daily with customers to provide booking status updates. Track driver jobs and report on delivery times and late vehicles. Manage dealership delivery notifications and reporting. Communicate with Traffic Allocation teams and drivers to manage work schedules and answer queries. Coordinate with customers and compounds to arrange vehicle collections. Liaise with sub-contractors to ensure timely and accurate deliveries. Accurately build jobs in the Traffic Management System (TMS), including all rates, vehicle details, and special instructions. Perform daily TMS checks to confirm loads are "wrapped". Manage driver validations and issue JLR validations via TMS. Monitor driver input of VINs/PDA data, following up as required. Conduct audits on delivery addresses, rates assigned on TMS, and job scheduling. Update driver holiday and sickness records in TMS. Adapt to changing priorities and undertake additional duties as needed. Requirements: Experience and knowledge of the Road Haulage industry. Good geographic understanding of the UK. Excellent Excel skills, including formulas, lookups, and data cross-referencing. Ability to manage multiple tasks and prioritise effectively under pressure. Strong problem-solving skills and adaptability. Excellent communication skills and telephone manner. Able to work independently while being a team player. Meticulous attention to detail with an enquiring mindset. Reliable, tolerant, flexible, and willing to take on new responsibilities. What We Offer: Permanent, full-time role with competitive salary of £27,150 per annum. Monday to Friday, day shift working hours. Opportunity to work in a supportive and dynamic team environment. Career development prospects within the transport sector. Interested? Apply now or contact Kristy at Acorn by Synergie's Chippenham branch today for more information! Acorn by Synergie acts as an employment agency for permanent recruitment.
Oct 01, 2025
Full time
Transport Operations Coordinator - Days Manningtree £27,150 per annum Full-Time Monday to Friday, Day Hours Permanent Acorn by Synergie is recruiting for a Transport Operations Administrator on behalf of our client based in Manningtree. This key role supports the Traffic Team and wider departments by handling customer enquiries and providing essential administrative support within a busy transport operations environment. Key Duties: Respond to and resolve customer enquiries or escalate where necessary. Liaise daily with customers to provide booking status updates. Track driver jobs and report on delivery times and late vehicles. Manage dealership delivery notifications and reporting. Communicate with Traffic Allocation teams and drivers to manage work schedules and answer queries. Coordinate with customers and compounds to arrange vehicle collections. Liaise with sub-contractors to ensure timely and accurate deliveries. Accurately build jobs in the Traffic Management System (TMS), including all rates, vehicle details, and special instructions. Perform daily TMS checks to confirm loads are "wrapped". Manage driver validations and issue JLR validations via TMS. Monitor driver input of VINs/PDA data, following up as required. Conduct audits on delivery addresses, rates assigned on TMS, and job scheduling. Update driver holiday and sickness records in TMS. Adapt to changing priorities and undertake additional duties as needed. Requirements: Experience and knowledge of the Road Haulage industry. Good geographic understanding of the UK. Excellent Excel skills, including formulas, lookups, and data cross-referencing. Ability to manage multiple tasks and prioritise effectively under pressure. Strong problem-solving skills and adaptability. Excellent communication skills and telephone manner. Able to work independently while being a team player. Meticulous attention to detail with an enquiring mindset. Reliable, tolerant, flexible, and willing to take on new responsibilities. What We Offer: Permanent, full-time role with competitive salary of £27,150 per annum. Monday to Friday, day shift working hours. Opportunity to work in a supportive and dynamic team environment. Career development prospects within the transport sector. Interested? Apply now or contact Kristy at Acorn by Synergie's Chippenham branch today for more information! Acorn by Synergie acts as an employment agency for permanent recruitment.
