Voice Support & Escalations Analyst

  • Accenture
  • May 04, 2026
Full time Consultant

Job Description

A global consulting firm in the UK is seeking a Business Advisory Analyst who will manage customer queries and handle escalations. The role requires 3 to 5 years of customer service experience and strong problem-solving abilities. Candidates must have excellent communication skills and experience working under pressure. The position supports the US region, necessitating night shifts. This is an opportunity to enhance employee and customer services through optimized processes.