Tech Customer Services - Training provided

Are you tech savvy, hands-on and the kind of person who enjoys figuring things out and helping people at the same time?

We're working with a friendly, fast-paced and growing business looking to add a new Technical Support Advisor to their existing technical team. This is a brilliant opportunity for someone who enjoys technology, customer interaction and problem-solving and is looking to build a long-term career within a supportive and lively environment.

You'll be joining a young, down-to-earth team with lots of banter, training and support, where everyone mucks in together and genuinely enjoys what they do. The business offers real long-term progression opportunities for the right person.

Working closely with the Technical Supervisor and wider team, you'll be supporting both business and end users with a variety of customer support queries via email and livechat.

• Answering incoming calls and helping customers, both b2b and b2c with product technical queries
• Troubleshooting products and helping resolve issues
• Organising returns and repairs where required
• Processing warranty claims
• Responding to customer emails via the case management system
• Organising collections for faulty products/batteries
• Processing orders and taking payments
• Providing a calm, friendly and professional customer experience at all times

• Strong customer service and communication skills
• Good level of computer and technical confidence
• Someone naturally patient, helpful and solutions focused
• A genuine interest in technology/products
• Good attention to detail and accuracy
• A team player with a positive attitude
• Someone who enjoys a busy environment and can use their own initiative
• Ideally someone technically minded who enjoys problem solving

We thank all candidates who take the time to apply - every application is genuinely appreciated and reviewed with care. If your experience closely matches what our client is looking for, we'll be in touch. If you don't hear from us, please assume that on this occasion you haven't been selected, but we truly wish you every success in finding the right next role.