A rare opportunity to step into a Director-level HR leadership role during a period of significant organisational change, leading a well-established function at a critical point in its transformation. Your new company You will be joining a high-profile UK regulator operating as an arm's-length body, currently undergoing a period of significant organisational transformation. With a workforce of around 1,000 colleagues across the UK, the organisation has a complex, national remit and is focused on strengthening its operating model, leadership capability and organisational culture. A number of major programmes are underway, including a structural evolution of governance arrangements, a large-scale relocation to Manchester, and a renewed focus on leadership behaviours and ways of working. The People Services function is well-established, with a capable leadership team and clear strategic priorities, creating an opportunity for an experienced interim to make an immediate impact. Your new role This is a business-critical six-month interim appointment, providing senior leadership cover while the substantive postholder steps into a broader executive role.Reporting into the Executive Director, you will lead a People Services function of approximately 40, overseeing a broad range of HR activity including workforce planning, employee relations, HR operations and organisational change. The remit is strategic and hands-on, with responsibility for ensuring the organisation has the workforce capability, capacity and infrastructure to deliver its objectives. Key aspects of the role will include: Leading complex employee relations activity, including engagement with recognised trade unions Supporting delivery of a wide-ranging organisational change agenda Overseeing HR operations and service delivery Providing visible, credible leadership across the People Services function during a period of high activity and transition This role requires someone who can quickly establish credibility, operate at pace, and maintain momentum across multiple priorities. What you'll need to succeed You will be an experienced HR leader operating at Director or equivalent level within a complex, unionised environment.You will bring: A strong generalist HR leadership background, with particular depth in employee relations, HR operations and workforce delivery Proven experience of working with trade unions, including managing and navigating challenging or sensitive relationships A track record of leading HR teams through organisational change and transformation Experience within the public sector, regulatory environments or similarly complex organisations The ability to operate effectively at pace, providing clarity and leadership within a changing context Strong stakeholder management skills, with the credibility to engage at senior level While organisational development and culture are important elements of the agenda, specialist OD expertise is not essential. What you'll get in return A high-profile interim assignment at a pivotal point in the organisation's development The opportunity to lead an established, capable People Services function with clear direction A flexible, hybrid working environment (typically c.1 day per week in the office, with flexibility around this) Exposure to a broad transformation agenda, including governance evolution, culture development and organisational change A competitive day rate in the region of 800- 850 per day (with flexibility for exceptional candidates) What you need to do now This is an urgent requirement, with a shortlisting process already underway. We are looking to present a small, high-calibre shortlist immediately, with interviews expected to take place shortly. If you are available (or becoming available within the next 4 weeks), and this opportunity aligns with your experience, please apply as soon as possible or get in touch for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 24, 2026
Seasonal
A rare opportunity to step into a Director-level HR leadership role during a period of significant organisational change, leading a well-established function at a critical point in its transformation. Your new company You will be joining a high-profile UK regulator operating as an arm's-length body, currently undergoing a period of significant organisational transformation. With a workforce of around 1,000 colleagues across the UK, the organisation has a complex, national remit and is focused on strengthening its operating model, leadership capability and organisational culture. A number of major programmes are underway, including a structural evolution of governance arrangements, a large-scale relocation to Manchester, and a renewed focus on leadership behaviours and ways of working. The People Services function is well-established, with a capable leadership team and clear strategic priorities, creating an opportunity for an experienced interim to make an immediate impact. Your new role This is a business-critical six-month interim appointment, providing senior leadership cover while the substantive postholder steps into a broader executive role.Reporting into the Executive Director, you will lead a People Services function of approximately 40, overseeing a broad range of HR activity including workforce planning, employee relations, HR operations and organisational change. The remit is strategic and hands-on, with responsibility for ensuring the organisation has the workforce capability, capacity and infrastructure to deliver its objectives. Key aspects of the role will include: Leading complex employee relations activity, including engagement with recognised trade unions Supporting delivery of a wide-ranging organisational change agenda Overseeing HR operations and service delivery Providing visible, credible leadership across the People Services function during a period of high activity and transition This role requires someone who can quickly establish credibility, operate at pace, and maintain momentum across multiple priorities. What you'll need to succeed You will be an experienced HR leader operating at Director or equivalent level within a complex, unionised environment.You will bring: A strong generalist HR leadership background, with particular depth in employee relations, HR operations and workforce delivery Proven experience of working with trade unions, including managing and navigating challenging or sensitive relationships A track record of leading HR teams through organisational change and transformation Experience within the public sector, regulatory environments or similarly complex organisations The ability to operate effectively at pace, providing clarity and leadership within a changing context Strong stakeholder management skills, with the credibility to engage at senior level While organisational development and culture are important elements of the agenda, specialist OD expertise is not essential. What you'll get in return A high-profile interim assignment at a pivotal point in the organisation's development The opportunity to lead an established, capable People Services function with clear direction A flexible, hybrid working environment (typically c.1 day per week in the office, with flexibility around this) Exposure to a broad transformation agenda, including governance evolution, culture development and organisational change A competitive day rate in the region of 800- 850 per day (with flexibility for exceptional candidates) What you need to do now This is an urgent requirement, with a shortlisting process already underway. We are looking to present a small, high-calibre shortlist immediately, with interviews expected to take place shortly. If you are available (or becoming available within the next 4 weeks), and this opportunity aligns with your experience, please apply as soon as possible or get in touch for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Bennett and Game Recruitment LTD
Whiteley, Hampshire
A high-growth construction business based in Whiteley is seeking an organised, proactive and people-focused Office Manager to support the smooth running of its busy head office. The company delivers large-scale fa ade, cladding and building safety projects nationwide and is widely recognised for its progressive culture, strong performance and outstanding service. With turnover forecast to reach close to 80 million this year and a secured pipeline stretching into future years, the business continues to scale at pace. This role is ideal for someone who enjoys variety, takes pride in helping others and thrives in a fast-paced environment. Whilst previous Office Manager experience would be advantageous, the business is open to candidates from strong administrative, office support, PA or coordination backgrounds who can demonstrate excellent organisation, initiative and a genuine desire to contribute to a positive workplace culture. You will become a central figure within the business, supporting employees across all departments, ensuring the office operates efficiently and helping to create a welcoming and engaging environment for staff, visitors and clients alike. Office Manager Salary & Benefits 30,000 to 40,000 DOE 25 days holiday rising to 30 with loyalty incentives Company bonus schemes Department social budgets and regular team events Mentor scheme, internal training and access to external courses including Udemy Critical illness cover and death in service cover Modern office facilities including a stocked kitchen and collaborative workspace Supportive, energetic culture focused on excellence, progression and personal development Long-term career growth opportunities in a rapidly scaling business Office Manager Overview Take ownership of the day-to-day running of the Whiteley head office Act as a key point of contact for employees, visitors, clients and suppliers Coordinate meeting rooms, visitor management and office activities Organise travel, accommodation and logistical arrangements for staff as required Support the onboarding of new employees, ensuring workspaces, equipment and introductions are arranged in advance Coordinate meetings, diaries and schedules using Microsoft Outlook and Outlook Bookings Assist with internal events, social activities, training sessions and wider employee engagement initiatives Maintain office supplies, facilities and general workplace organisation Provide administrative support to senior leaders and department managers where required Work closely with teams across finance, commercial, design, HSEQ and operations Identify opportunities to improve office processes, efficiency and employee experience Promote a positive, professional and people-focused office environment Office Manager Requirements Previous experience within an Office Manager, Office Coordinator, Team Administrator, Personal Assistant, Executive Assistant or similar office-based role Strong IT skills including Microsoft Outlook, Outlook Bookings, Teams, Word and Excel Experience coordinating meetings, diaries, travel arrangements and general office administration Excellent organisational skills with the ability to manage multiple priorities simultaneously Strong attention to detail and a proactive approach to problem solving Confident communication skills with the ability to build positive relationships at all levels Self-motivated, organised and comfortable working independently when required Positive, enthusiastic and willing to take ownership of tasks both large and small A genuine interest in supporting people and contributing to a positive workplace culture Commutable to Whiteley and happy to be office based full-time Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Jun 24, 2026
Full time
A high-growth construction business based in Whiteley is seeking an organised, proactive and people-focused Office Manager to support the smooth running of its busy head office. The company delivers large-scale fa ade, cladding and building safety projects nationwide and is widely recognised for its progressive culture, strong performance and outstanding service. With turnover forecast to reach close to 80 million this year and a secured pipeline stretching into future years, the business continues to scale at pace. This role is ideal for someone who enjoys variety, takes pride in helping others and thrives in a fast-paced environment. Whilst previous Office Manager experience would be advantageous, the business is open to candidates from strong administrative, office support, PA or coordination backgrounds who can demonstrate excellent organisation, initiative and a genuine desire to contribute to a positive workplace culture. You will become a central figure within the business, supporting employees across all departments, ensuring the office operates efficiently and helping to create a welcoming and engaging environment for staff, visitors and clients alike. Office Manager Salary & Benefits 30,000 to 40,000 DOE 25 days holiday rising to 30 with loyalty incentives Company bonus schemes Department social budgets and regular team events Mentor scheme, internal training and access to external courses including Udemy Critical illness cover and death in service cover Modern office facilities including a stocked kitchen and collaborative workspace Supportive, energetic culture focused on excellence, progression and personal development Long-term career growth opportunities in a rapidly scaling business Office Manager Overview Take ownership of the day-to-day running of the Whiteley head office Act as a key point of contact for employees, visitors, clients and suppliers Coordinate meeting rooms, visitor management and office activities Organise travel, accommodation and logistical arrangements for staff as required Support the onboarding of new employees, ensuring workspaces, equipment and introductions are arranged in advance Coordinate meetings, diaries and schedules using Microsoft Outlook and Outlook Bookings Assist with internal events, social activities, training sessions and wider employee engagement initiatives Maintain office supplies, facilities and general workplace organisation Provide administrative support to senior leaders and department managers where required Work closely with teams across finance, commercial, design, HSEQ and operations Identify opportunities to improve office processes, efficiency and employee experience Promote a positive, professional and people-focused office environment Office Manager Requirements Previous experience within an Office Manager, Office Coordinator, Team Administrator, Personal Assistant, Executive Assistant or similar office-based role Strong IT skills including Microsoft Outlook, Outlook Bookings, Teams, Word and Excel Experience coordinating meetings, diaries, travel arrangements and general office administration Excellent organisational skills with the ability to manage multiple priorities simultaneously Strong attention to detail and a proactive approach to problem solving Confident communication skills with the ability to build positive relationships at all levels Self-motivated, organised and comfortable working independently when required Positive, enthusiastic and willing to take ownership of tasks both large and small A genuine interest in supporting people and contributing to a positive workplace culture Commutable to Whiteley and happy to be office based full-time Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Are you passionate about promoting excellence in care and ensuring the highest standards for the Armed Forced Community? We are looking for an experienced operational leader to join our Care Services team as Head of Operations . This role is responsible for the operational leadership of our six care homes and the Galanos House Community Hub, ensuring services are delivered safely, effectively, and to the highest possible standards. Working closely with Home Managers and frontline teams, you will provide visible leadership, practical support, and robust oversight to drive performance, maintain compliance, and deliver exceptional care for residents. As Head of Operations, you will play a key role in ensuring our homes are well-led, resident-focused, and continuously improving. You will be confident in challenging constructively, resolving operational issues, and supporting teams to achieve excellence in care delivery. Working alongside the Managing Director of Care Homes, you will also contribute to the strategic direction and future development of the service. We are looking for a values-driven leader with the following qualifications and experience - Registered Nurse Significant senior operational leadership experience within care home settings A strong track record of improving quality, compliance, and operational performance Excellent leadership and relationship management skills Significant experience of working with CQC regulations and other relevant legislation Strong knowledge of regulatory standards and safeguarding responsibilities This role will be homebased with regular travel to our six care homes and head office when required. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Employee benefits include - 28 day s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days Private Healthcare Enhanced paid maternity, paternity and adoption leave Generous pension contributions, with Employer contributions ranging from 6% to 10% Range of flexible working options may be available, depending on your role Employee Assistance Programme providing confidential counselling, financial and legal advice Range of courses delivered by learning specialists to support your development goals and objectives Opportunities to volunteer For more detailed information about the role, please see the job description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. Interview Details: Three stage process with final stage to take place at Haig House on 22nd July 2026. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible. About The Company Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten. As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required. We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact. Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.
Jun 24, 2026
Full time
Are you passionate about promoting excellence in care and ensuring the highest standards for the Armed Forced Community? We are looking for an experienced operational leader to join our Care Services team as Head of Operations . This role is responsible for the operational leadership of our six care homes and the Galanos House Community Hub, ensuring services are delivered safely, effectively, and to the highest possible standards. Working closely with Home Managers and frontline teams, you will provide visible leadership, practical support, and robust oversight to drive performance, maintain compliance, and deliver exceptional care for residents. As Head of Operations, you will play a key role in ensuring our homes are well-led, resident-focused, and continuously improving. You will be confident in challenging constructively, resolving operational issues, and supporting teams to achieve excellence in care delivery. Working alongside the Managing Director of Care Homes, you will also contribute to the strategic direction and future development of the service. We are looking for a values-driven leader with the following qualifications and experience - Registered Nurse Significant senior operational leadership experience within care home settings A strong track record of improving quality, compliance, and operational performance Excellent leadership and relationship management skills Significant experience of working with CQC regulations and other relevant legislation Strong knowledge of regulatory standards and safeguarding responsibilities This role will be homebased with regular travel to our six care homes and head office when required. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Employee benefits include - 28 day s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days Private Healthcare Enhanced paid maternity, paternity and adoption leave Generous pension contributions, with Employer contributions ranging from 6% to 10% Range of flexible working options may be available, depending on your role Employee Assistance Programme providing confidential counselling, financial and legal advice Range of courses delivered by learning specialists to support your development goals and objectives Opportunities to volunteer For more detailed information about the role, please see the job description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. Interview Details: Three stage process with final stage to take place at Haig House on 22nd July 2026. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible. About The Company Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten. As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required. We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact. Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.
Operations Manager Newark, Full Time, Permanent Up to circa £45,000 Our Newark based, award-winning Client is looking to appoint an Operations Manager . This is a fantastic opportunity for an experienced people manager who thrives in a fast-paced technology and customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across Product, Technology, Commercial, Finance and Customer Success, acting as a key operational leader within the organisation. Key Responsibilities The role of the Operations Manager will include: Leadership & Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Foster a positive, collaborative and customer-focused culture Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately, efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Drive consistency, accountability and continuous improvement across the department Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows and improve efficiency Support automation and system enhancement projects Produce regular management reports and operational insights Systems & Technology Work closely with Product and Technology teams to support system developments and enhancements Act as a key operational stakeholder for business-critical platforms and processes Support testing, implementation and rollout of new systems and functionality Manage escalations relating to operational or technical issues Stakeholder & Customer Management Build strong relationships with internal and external stakeholders Act as a senior escalation point for operational issues Support customer-facing discussions where operational expertise is required Ensure an exceptional level of service is delivered across all interactions The Candidate The ideal Operations Manager will will combine strong operational leadership with a passion for service excellence. The following experience, knowledge and skills would be advantageous: Previous experience in an Operations Manager, Service Delivery Manager, Customer Operations Manager or similar leadership role Experience leading and developing teams Strong stakeholder management and communication skills Proven ability to improve processes and drive operational performance Experience working with business systems and technology platforms Strong analytical and problem-solving skills Experience working within a customer-focused environment Desirable Experience within hospitality, travel technology, SaaS, reservations, distribution or related industries Experience working with operational KPIs and service level management Knowledge of hotel distribution, reservations or hospitality technology Personal Attributes Positive and proactive approach Strong leadership and coaching skills Highly organised with excellent attention to detail Comfortable managing multiple priorities Solutions-focused mindset Collaborative team player Adaptable and resilient in a fast-changing environment Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency.
Jun 23, 2026
Full time
Operations Manager Newark, Full Time, Permanent Up to circa £45,000 Our Newark based, award-winning Client is looking to appoint an Operations Manager . This is a fantastic opportunity for an experienced people manager who thrives in a fast-paced technology and customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across Product, Technology, Commercial, Finance and Customer Success, acting as a key operational leader within the organisation. Key Responsibilities The role of the Operations Manager will include: Leadership & Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Foster a positive, collaborative and customer-focused culture Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately, efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Drive consistency, accountability and continuous improvement across the department Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows and improve efficiency Support automation and system enhancement projects Produce regular management reports and operational insights Systems & Technology Work closely with Product and Technology teams to support system developments and enhancements Act as a key operational stakeholder for business-critical platforms and processes Support testing, implementation and rollout of new systems and functionality Manage escalations relating to operational or technical issues Stakeholder & Customer Management Build strong relationships with internal and external stakeholders Act as a senior escalation point for operational issues Support customer-facing discussions where operational expertise is required Ensure an exceptional level of service is delivered across all interactions The Candidate The ideal Operations Manager will will combine strong operational leadership with a passion for service excellence. The following experience, knowledge and skills would be advantageous: Previous experience in an Operations Manager, Service Delivery Manager, Customer Operations Manager or similar leadership role Experience leading and developing teams Strong stakeholder management and communication skills Proven ability to improve processes and drive operational performance Experience working with business systems and technology platforms Strong analytical and problem-solving skills Experience working within a customer-focused environment Desirable Experience within hospitality, travel technology, SaaS, reservations, distribution or related industries Experience working with operational KPIs and service level management Knowledge of hotel distribution, reservations or hospitality technology Personal Attributes Positive and proactive approach Strong leadership and coaching skills Highly organised with excellent attention to detail Comfortable managing multiple priorities Solutions-focused mindset Collaborative team player Adaptable and resilient in a fast-changing environment Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency.
Operations Director Executive Leadership Opportunity - Multi-Site Operations A highly successful and growing equipment rental and support services business is seeking an accomplished Operations Director to lead a significant regional operation across London and the Home Counties. This appointment offers responsibility for multiple trading locations, substantial operational budgets, significant fleet assets, and the opportunity to influence strategic direction within a well-established organisation. The successful candidate will demonstrate a proven ability to improve operational performance, increase profitability, develop high-performing leadership teams, and deliver exceptional customer outcomes within a complex multi-site environment. We are particularly interested in leaders who can evidence measurable achievements and business impact rather than simply describe responsibilities held. Package £80,000 - £85,000 Basic Salary Performance-related Bonuses of circa 25%-40%+ Company Vehicle Private Healthcare Pension Scheme Generous Holiday plus Bank Holidays, increasing with service Significant Autonomy and Executive-Level Decision-Making Authority Genuine Long-Term Career Progression Opportunities The Opportunity Reporting to the senior leadership team, the Operations Director will hold full accountability for the operational, commercial and financial performance of a regional network of depots and service locations. The role requires a commercially astute leader capable of balancing strategic direction with operational execution. You will lead regional management teams, establish clear performance expectations, optimise operational efficiency, strengthen customer relationships, and drive sustainable improvements across revenue, profitability, service performance and employee engagement. You will be expected to create a culture of accountability, continuous improvement and operational excellence while ensuring consistent standards are delivered across all locations. Key Responsibilities Provide strategic leadership across a geographically dispersed, multi-site operation Deliver agreed revenue, profit and operational performance targets Lead, coach and develop regional and depot management teams Drive continuous improvement initiatives across people, processes and performance Improve operational efficiency, productivity and service delivery standards Ensure optimal fleet availability, utilisation and return on investment Build and maintain strong relationships with key customers and stakeholders Produce, manage and deliver regional budgets and forecasts Analyse operational and commercial data to identify performance improvement opportunities Ensure compliance with all health, safety, quality and regulatory requirements Support strategic business initiatives, growth plans and operational development projects Promote consistency, accountability and best practice across all operational locations Enhance customer retention, service performance and overall customer experience Candidate Profile Applications are welcomed from senior operational leaders with experience gained within equipment rental, specialist asset rental, construction support services, industrial services, powered access, plant hire, tool hire, pump hire, fleet-based operations or other operationally intensive, asset-led, multi-site environments. Successful candidates will demonstrate a track record of delivering measurable commercial and operational success within complex organisations. Essential Experience Senior leadership experience within a multi-site operational environment Responsibility for operational, commercial and financial performance across multiple locations Full P&L accountability and budget management experience Proven success in improving revenue, profitability and operational performance Experience leading and developing management teams across geographically dispersed operations Strong commercial, financial and analytical capability Experience implementing operational improvement programmes and driving sustainable change Demonstrable success in managing customer relationships and service performance metrics Strong stakeholder management and influencing skills Evidence of Achievement Applicants are encouraged to provide specific examples and measurable outcomes relating to: Revenue growth delivered under their leadership Profitability improvements and margin enhancement Operational efficiency gains and cost reduction initiatives Service performance improvements and customer retention achievements Team development, succession planning and leadership progression outcomes Fleet utilisation, asset productivity or operational optimisation improvements Safety, compliance or quality performance enhancements Successful implementation of business improvement, transformation or growth projects Applications that clearly demonstrate the scale of responsibility held, budgets managed, team sizes, operational scope and commercial impact achieved will be viewed particularly favourably. Personal Attributes Strategic thinker with strong operational execution capability Data-driven decision maker Highly credible leader capable of influencing at all organisational levels Commercially astute and results focused Committed to developing high-performing teams and future leaders Passionate about continuous improvement and operational excellence Why Apply? This is an outstanding opportunity for an accomplished operational leader seeking broader strategic responsibility, greater autonomy and the opportunity to influence the performance and growth of a substantial regional business. You will join a successful organisation with ambitious growth plans, strong market presence and a genuine commitment to investing in its people, operations and future development. Application Process Selection will be based on demonstrable evidence of leadership impact, commercial performance, operational improvement and people development outcomes. Applicants are encouraged to highlight specific achievements, measurable business results and examples of lasting business impact within their application.
Jun 23, 2026
Full time
Operations Director Executive Leadership Opportunity - Multi-Site Operations A highly successful and growing equipment rental and support services business is seeking an accomplished Operations Director to lead a significant regional operation across London and the Home Counties. This appointment offers responsibility for multiple trading locations, substantial operational budgets, significant fleet assets, and the opportunity to influence strategic direction within a well-established organisation. The successful candidate will demonstrate a proven ability to improve operational performance, increase profitability, develop high-performing leadership teams, and deliver exceptional customer outcomes within a complex multi-site environment. We are particularly interested in leaders who can evidence measurable achievements and business impact rather than simply describe responsibilities held. Package £80,000 - £85,000 Basic Salary Performance-related Bonuses of circa 25%-40%+ Company Vehicle Private Healthcare Pension Scheme Generous Holiday plus Bank Holidays, increasing with service Significant Autonomy and Executive-Level Decision-Making Authority Genuine Long-Term Career Progression Opportunities The Opportunity Reporting to the senior leadership team, the Operations Director will hold full accountability for the operational, commercial and financial performance of a regional network of depots and service locations. The role requires a commercially astute leader capable of balancing strategic direction with operational execution. You will lead regional management teams, establish clear performance expectations, optimise operational efficiency, strengthen customer relationships, and drive sustainable improvements across revenue, profitability, service performance and employee engagement. You will be expected to create a culture of accountability, continuous improvement and operational excellence while ensuring consistent standards are delivered across all locations. Key Responsibilities Provide strategic leadership across a geographically dispersed, multi-site operation Deliver agreed revenue, profit and operational performance targets Lead, coach and develop regional and depot management teams Drive continuous improvement initiatives across people, processes and performance Improve operational efficiency, productivity and service delivery standards Ensure optimal fleet availability, utilisation and return on investment Build and maintain strong relationships with key customers and stakeholders Produce, manage and deliver regional budgets and forecasts Analyse operational and commercial data to identify performance improvement opportunities Ensure compliance with all health, safety, quality and regulatory requirements Support strategic business initiatives, growth plans and operational development projects Promote consistency, accountability and best practice across all operational locations Enhance customer retention, service performance and overall customer experience Candidate Profile Applications are welcomed from senior operational leaders with experience gained within equipment rental, specialist asset rental, construction support services, industrial services, powered access, plant hire, tool hire, pump hire, fleet-based operations or other operationally intensive, asset-led, multi-site environments. Successful candidates will demonstrate a track record of delivering measurable commercial and operational success within complex organisations. Essential Experience Senior leadership experience within a multi-site operational environment Responsibility for operational, commercial and financial performance across multiple locations Full P&L accountability and budget management experience Proven success in improving revenue, profitability and operational performance Experience leading and developing management teams across geographically dispersed operations Strong commercial, financial and analytical capability Experience implementing operational improvement programmes and driving sustainable change Demonstrable success in managing customer relationships and service performance metrics Strong stakeholder management and influencing skills Evidence of Achievement Applicants are encouraged to provide specific examples and measurable outcomes relating to: Revenue growth delivered under their leadership Profitability improvements and margin enhancement Operational efficiency gains and cost reduction initiatives Service performance improvements and customer retention achievements Team development, succession planning and leadership progression outcomes Fleet utilisation, asset productivity or operational optimisation improvements Safety, compliance or quality performance enhancements Successful implementation of business improvement, transformation or growth projects Applications that clearly demonstrate the scale of responsibility held, budgets managed, team sizes, operational scope and commercial impact achieved will be viewed particularly favourably. Personal Attributes Strategic thinker with strong operational execution capability Data-driven decision maker Highly credible leader capable of influencing at all organisational levels Commercially astute and results focused Committed to developing high-performing teams and future leaders Passionate about continuous improvement and operational excellence Why Apply? This is an outstanding opportunity for an accomplished operational leader seeking broader strategic responsibility, greater autonomy and the opportunity to influence the performance and growth of a substantial regional business. You will join a successful organisation with ambitious growth plans, strong market presence and a genuine commitment to investing in its people, operations and future development. Application Process Selection will be based on demonstrable evidence of leadership impact, commercial performance, operational improvement and people development outcomes. Applicants are encouraged to highlight specific achievements, measurable business results and examples of lasting business impact within their application.
We are seeking a Senior Design Manager to take a leading role in driving consistency, quality, and innovation across our UK design operations. This pivotal position focuses on embedding best-practice design management processes, performance frameworks, and reporting standards across all regions, ensuring our teams deliver high-quality outcomes that meet both client expectations and organisational goals. Alongside strategic oversight, the Senior Design Manager will also have the flexibility to step in as a project-level Design Manager for key schemes, providing hands-on leadership to multidisciplinary teams. Central to the role is the mentoring and professional development of Design Managers, fostering a culture of collaboration, continuous improvement, and technical excellence that elevates our entire design function. We're looking forward to expanding our team to Glasgow. Please note that this role requires you to be in the office or on site at least 3 times a week. About Enisca Browne Enisca Browne is part of Browne Group, a leading contractor in the UK water and civil engineering sectors. Together we deliver essential infrastructure that supports clean water, safe drainage and reliable services for communities. Enisca Browne focuses on the systems that keep water and wastewater treatment sites running at their best. We work on power, process equipment, control systems and the civil structures that support them. As the Group's mechanical, electrical, instrumentation, control and automation specialist, we manage everything from control panel manufacturing to full system integration and commissioning. Our teams bring deep technical knowledge and a collaborative approach to solving real-world challenges. We offer opportunities for people with a range of skills and backgrounds, from hands-on engineering to project support and technical delivery. Everyone plays a part in helping us deliver safe, smart and sustainable solutions. What We're Looking For We're looking for an experienced design leader who combines strategic insight with a practical understanding of project delivery. Someone who excels at guiding teams, building strong relationships, and championing consistency, quality, and innovation across diverse regions and project types. Experience 10+ years' experience in design management, with extensive exposure to water and wastewater projects. Proven leadership of multidisciplinary design teams or regional design functions. Experience balancing strategic oversight with hands-on project-level delivery. Strong background in establishing and managing design performance frameworks. In-depth understanding of CDM regulations and the integration of health and safety in design. Knowledge & Skills Strategic thinker with strong leadership and mentoring capability. Excellent communication and stakeholder-engagement skills. Highly organised and detail-driven, ensuring consistency across regions. Proactive, analytical mindset with a commitment to continuous improvement. Collaborative and adaptable, confident working across multiple teams and locations. Advanced understanding of water and wastewater treatment technologies. Essential Qualifications Bachelor's degree in Engineering, Design Management, or a related discipline. Chartered status or working towards it. If you're ready to shape the future of design delivery, mentor talented teams, and elevate standards across a national portfolio, we'd love to hear from you. Apply today and lead the next chapter of design excellence across our UK projects. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Jun 22, 2026
Full time
We are seeking a Senior Design Manager to take a leading role in driving consistency, quality, and innovation across our UK design operations. This pivotal position focuses on embedding best-practice design management processes, performance frameworks, and reporting standards across all regions, ensuring our teams deliver high-quality outcomes that meet both client expectations and organisational goals. Alongside strategic oversight, the Senior Design Manager will also have the flexibility to step in as a project-level Design Manager for key schemes, providing hands-on leadership to multidisciplinary teams. Central to the role is the mentoring and professional development of Design Managers, fostering a culture of collaboration, continuous improvement, and technical excellence that elevates our entire design function. We're looking forward to expanding our team to Glasgow. Please note that this role requires you to be in the office or on site at least 3 times a week. About Enisca Browne Enisca Browne is part of Browne Group, a leading contractor in the UK water and civil engineering sectors. Together we deliver essential infrastructure that supports clean water, safe drainage and reliable services for communities. Enisca Browne focuses on the systems that keep water and wastewater treatment sites running at their best. We work on power, process equipment, control systems and the civil structures that support them. As the Group's mechanical, electrical, instrumentation, control and automation specialist, we manage everything from control panel manufacturing to full system integration and commissioning. Our teams bring deep technical knowledge and a collaborative approach to solving real-world challenges. We offer opportunities for people with a range of skills and backgrounds, from hands-on engineering to project support and technical delivery. Everyone plays a part in helping us deliver safe, smart and sustainable solutions. What We're Looking For We're looking for an experienced design leader who combines strategic insight with a practical understanding of project delivery. Someone who excels at guiding teams, building strong relationships, and championing consistency, quality, and innovation across diverse regions and project types. Experience 10+ years' experience in design management, with extensive exposure to water and wastewater projects. Proven leadership of multidisciplinary design teams or regional design functions. Experience balancing strategic oversight with hands-on project-level delivery. Strong background in establishing and managing design performance frameworks. In-depth understanding of CDM regulations and the integration of health and safety in design. Knowledge & Skills Strategic thinker with strong leadership and mentoring capability. Excellent communication and stakeholder-engagement skills. Highly organised and detail-driven, ensuring consistency across regions. Proactive, analytical mindset with a commitment to continuous improvement. Collaborative and adaptable, confident working across multiple teams and locations. Advanced understanding of water and wastewater treatment technologies. Essential Qualifications Bachelor's degree in Engineering, Design Management, or a related discipline. Chartered status or working towards it. If you're ready to shape the future of design delivery, mentor talented teams, and elevate standards across a national portfolio, we'd love to hear from you. Apply today and lead the next chapter of design excellence across our UK projects. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Operations Manager Newark, Full Time, Permanent Up to circa 45,000 Our Newark based, award-winning Client is looking to appoint an Operations Manager . This is a fantastic opportunity for an experienced people manager who thrives in a fast-paced technology and customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across Product, Technology, Commercial, Finance and Customer Success, acting as a key operational leader within the organisation. Key Responsibilities The role of the Operations Manager will include: Leadership & Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately, efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows and improve efficiency Support automation and system enhancement projects Systems & Technology Work closely with Product and Technology teams to support system developments and enhancements Act as a key operational stakeholder for business-critical platforms and processes Support testing, implementation and rollout of new systems and functionality Manage escalations relating to operational or technical issues Stakeholder & Customer Management Build strong relationships with internal and external stakeholders Act as a senior escalation point for operational issues Support customer-facing discussions where operational expertise is required The Candidate The ideal Operations Manager will will combine strong operational leadership with a passion for service excellence. The following experience, knowledge and skills would be advantageous: Previous experience in an Operations Manager, Service Delivery Manager, Customer Operations Manager or similar leadership role Proven ability to improve processes and drive operational performance Experience working with business systems and technology platforms Desirable Experience within hospitality, travel technology, SaaS, reservations, distribution or related industries Experience working with operational KPIs and service level management Personal Attributes Strong leadership and coaching skills Highly organised with excellent attention to detail Comfortable managing multiple priorities Solutions-focused mindset Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
Jun 22, 2026
Full time
Operations Manager Newark, Full Time, Permanent Up to circa 45,000 Our Newark based, award-winning Client is looking to appoint an Operations Manager . This is a fantastic opportunity for an experienced people manager who thrives in a fast-paced technology and customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across Product, Technology, Commercial, Finance and Customer Success, acting as a key operational leader within the organisation. Key Responsibilities The role of the Operations Manager will include: Leadership & Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately, efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows and improve efficiency Support automation and system enhancement projects Systems & Technology Work closely with Product and Technology teams to support system developments and enhancements Act as a key operational stakeholder for business-critical platforms and processes Support testing, implementation and rollout of new systems and functionality Manage escalations relating to operational or technical issues Stakeholder & Customer Management Build strong relationships with internal and external stakeholders Act as a senior escalation point for operational issues Support customer-facing discussions where operational expertise is required The Candidate The ideal Operations Manager will will combine strong operational leadership with a passion for service excellence. The following experience, knowledge and skills would be advantageous: Previous experience in an Operations Manager, Service Delivery Manager, Customer Operations Manager or similar leadership role Proven ability to improve processes and drive operational performance Experience working with business systems and technology platforms Desirable Experience within hospitality, travel technology, SaaS, reservations, distribution or related industries Experience working with operational KPIs and service level management Personal Attributes Strong leadership and coaching skills Highly organised with excellent attention to detail Comfortable managing multiple priorities Solutions-focused mindset Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
Martin Veasey Talent Solutions
Tewkesbury, Gloucestershire
HR ADMINISTRATOR / HR COORDINATOR Interim to Permanent Opportunity 30,000 - 35,000 + Benefits + Genuine Career Development Tewkesbury, Gloucestershire Growing Engineering & Manufacturing Group HR Transformation Programme Broad Employee Lifecycle Exposure Strong Potential for Permanent Appointment Are you an organised, proactive and highly capable HR Administrator looking for far more than a traditional administrative role? Would you like the opportunity to work directly with an experienced HR Director, support the development of a growing HR function and gain exposure to a broad range of HR activities across a successful engineering and manufacturing group? If so, this could be the opportunity you have been waiting for. This Is Not a Typical HR Administrator Position This is a newly created role designed to support a growing HR function during an exciting period of organisational growth, transformation and investment. The business is expanding its HR capability and is investing heavily in: People and organisational development Digital transformation HR systems and automation Employee engagement initiatives Leadership development Recruitment and onboarding processes Continuous improvement programmes As a result, there is now a requirement for a highly organised HR Administrator / HR Coordinator who can become a trusted support partner within the HR team and help build the infrastructure required to support future growth. Initially offered as a six-month fixed-term contract, there is a genuine opportunity for the role to become permanent as the HR function continues to evolve. Why This Opportunity Is Different Unlike many HR Administration positions that focus purely on processing paperwork and maintaining records, this role offers unusually broad exposure across the full employee lifecycle. Working closely with the Group HR Director and supporting a newly appointed Site HR Officer, you will become involved in: Recruitment and onboarding Employee relations administration Performance management processes Appraisal coordination HR reporting and analytics HR systems administration Payroll support Employee engagement initiatives HR transformation projects Process improvement and automation activities You will gain valuable exposure to both operational and strategic HR activities whilst developing your career within a growing organisation. The Business Environment The organisation operates within a fast-paced engineering and manufacturing environment supporting customers across highly technical and demanding sectors. The workforce includes: Manufacturing and production employees Engineering and technical specialists Quality and compliance professionals Commercial and support teams Senior leadership stakeholders This creates a diverse and engaging HR environment where no two days are ever the same. You will have the opportunity to work across both blue-collar and white-collar employee populations and gain experience that many HR professionals only acquire much later in their careers. What You'll Be Doing HR Administration Producing contracts, offer letters and employment documentation Maintaining employee records and personnel files Managing onboarding administration Coordinating probation reviews Supporting HR compliance activities Managing confidential employee information Recruitment & Onboarding Scheduling interviews Coordinating candidate communications Supporting recruitment campaigns Preparing onboarding documentation Coordinating induction activities Employee Relations Support You will play an important role supporting employee relations processes by: Coordinating disciplinary and grievance meetings Preparing documentation Taking confidential notes Producing correspondence and letters Maintaining case records and trackers You do not need to have led employee relations cases yourself, but you should understand how these processes work and be comfortable supporting them administratively. Executive & Coordination Support A key part of the role will involve supporting a busy HR function through: Complex diary management Appraisal scheduling Meeting coordination Action tracking Managing key HR deadlines Supporting wider HR projects HR Systems & Automation One of the most exciting aspects of this opportunity is the exposure to technology and process improvement initiatives. You will have the opportunity to support: HR process automation Digital transformation projects Workflow improvements System implementation activities AI-enabled administrative processes Continuous improvement initiatives This is an excellent opportunity for somebody interested in the future of HR technology and modern ways of working. Who We're Looking For We are interested in speaking with candidates from backgrounds including: HR Administrator HR Assistant HR Coordinator Recruitment Coordinator Talent Acquisition Coordinator Payroll Administrator Executive Assistant Personal Assistant Office Manager Business Support Manager Operations Administrator You may be CIPD qualified, studying towards a qualification or possess equivalent practical experience. Most importantly, you will be: Highly organised Detail orientated Proactive and self-motivated Comfortable working at pace Professional and discreet Confident managing multiple priorities Able to build strong working relationships Eager to learn and develop The Ideal Candidate Will Have Previous HR administration experience Experience producing contracts and HR documentation Strong organisational and diary management skills Experience maintaining confidential records Excellent communication skills Strong Microsoft Office capability Understanding of employee lifecycle processes Additional experience supporting employee relations, payroll administration or HR systems would be advantageous but is not essential. Career Development Opportunity This role offers a genuine opportunity to build your HR career within a growing organisation. You will work directly alongside experienced HR professionals and gain exposure to: Employee relations Recruitment HR operations HR systems Payroll administration Organisational development HR transformation projects Future progression opportunities may include: HR Coordinator HR Officer Payroll & HR Coordinator HR Advisor What's On Offer? 30,000 - 35,000 Basic Salary Plus: Benefits package Professional development opportunities Exposure to senior leadership Broad HR experience HR transformation project involvement Strong mentoring and support Genuine opportunity for a permanent position Long-term career progression potential If you are looking for an HR role that offers far more than administration and want to be part of a growing organisation investing heavily in its people, systems and future development, we would be delighted to hear from you. Ref: (phone number removed)
Jun 20, 2026
Seasonal
HR ADMINISTRATOR / HR COORDINATOR Interim to Permanent Opportunity 30,000 - 35,000 + Benefits + Genuine Career Development Tewkesbury, Gloucestershire Growing Engineering & Manufacturing Group HR Transformation Programme Broad Employee Lifecycle Exposure Strong Potential for Permanent Appointment Are you an organised, proactive and highly capable HR Administrator looking for far more than a traditional administrative role? Would you like the opportunity to work directly with an experienced HR Director, support the development of a growing HR function and gain exposure to a broad range of HR activities across a successful engineering and manufacturing group? If so, this could be the opportunity you have been waiting for. This Is Not a Typical HR Administrator Position This is a newly created role designed to support a growing HR function during an exciting period of organisational growth, transformation and investment. The business is expanding its HR capability and is investing heavily in: People and organisational development Digital transformation HR systems and automation Employee engagement initiatives Leadership development Recruitment and onboarding processes Continuous improvement programmes As a result, there is now a requirement for a highly organised HR Administrator / HR Coordinator who can become a trusted support partner within the HR team and help build the infrastructure required to support future growth. Initially offered as a six-month fixed-term contract, there is a genuine opportunity for the role to become permanent as the HR function continues to evolve. Why This Opportunity Is Different Unlike many HR Administration positions that focus purely on processing paperwork and maintaining records, this role offers unusually broad exposure across the full employee lifecycle. Working closely with the Group HR Director and supporting a newly appointed Site HR Officer, you will become involved in: Recruitment and onboarding Employee relations administration Performance management processes Appraisal coordination HR reporting and analytics HR systems administration Payroll support Employee engagement initiatives HR transformation projects Process improvement and automation activities You will gain valuable exposure to both operational and strategic HR activities whilst developing your career within a growing organisation. The Business Environment The organisation operates within a fast-paced engineering and manufacturing environment supporting customers across highly technical and demanding sectors. The workforce includes: Manufacturing and production employees Engineering and technical specialists Quality and compliance professionals Commercial and support teams Senior leadership stakeholders This creates a diverse and engaging HR environment where no two days are ever the same. You will have the opportunity to work across both blue-collar and white-collar employee populations and gain experience that many HR professionals only acquire much later in their careers. What You'll Be Doing HR Administration Producing contracts, offer letters and employment documentation Maintaining employee records and personnel files Managing onboarding administration Coordinating probation reviews Supporting HR compliance activities Managing confidential employee information Recruitment & Onboarding Scheduling interviews Coordinating candidate communications Supporting recruitment campaigns Preparing onboarding documentation Coordinating induction activities Employee Relations Support You will play an important role supporting employee relations processes by: Coordinating disciplinary and grievance meetings Preparing documentation Taking confidential notes Producing correspondence and letters Maintaining case records and trackers You do not need to have led employee relations cases yourself, but you should understand how these processes work and be comfortable supporting them administratively. Executive & Coordination Support A key part of the role will involve supporting a busy HR function through: Complex diary management Appraisal scheduling Meeting coordination Action tracking Managing key HR deadlines Supporting wider HR projects HR Systems & Automation One of the most exciting aspects of this opportunity is the exposure to technology and process improvement initiatives. You will have the opportunity to support: HR process automation Digital transformation projects Workflow improvements System implementation activities AI-enabled administrative processes Continuous improvement initiatives This is an excellent opportunity for somebody interested in the future of HR technology and modern ways of working. Who We're Looking For We are interested in speaking with candidates from backgrounds including: HR Administrator HR Assistant HR Coordinator Recruitment Coordinator Talent Acquisition Coordinator Payroll Administrator Executive Assistant Personal Assistant Office Manager Business Support Manager Operations Administrator You may be CIPD qualified, studying towards a qualification or possess equivalent practical experience. Most importantly, you will be: Highly organised Detail orientated Proactive and self-motivated Comfortable working at pace Professional and discreet Confident managing multiple priorities Able to build strong working relationships Eager to learn and develop The Ideal Candidate Will Have Previous HR administration experience Experience producing contracts and HR documentation Strong organisational and diary management skills Experience maintaining confidential records Excellent communication skills Strong Microsoft Office capability Understanding of employee lifecycle processes Additional experience supporting employee relations, payroll administration or HR systems would be advantageous but is not essential. Career Development Opportunity This role offers a genuine opportunity to build your HR career within a growing organisation. You will work directly alongside experienced HR professionals and gain exposure to: Employee relations Recruitment HR operations HR systems Payroll administration Organisational development HR transformation projects Future progression opportunities may include: HR Coordinator HR Officer Payroll & HR Coordinator HR Advisor What's On Offer? 30,000 - 35,000 Basic Salary Plus: Benefits package Professional development opportunities Exposure to senior leadership Broad HR experience HR transformation project involvement Strong mentoring and support Genuine opportunity for a permanent position Long-term career progression potential If you are looking for an HR role that offers far more than administration and want to be part of a growing organisation investing heavily in its people, systems and future development, we would be delighted to hear from you. Ref: (phone number removed)
Candidate Opportunity Brief Position: Principal Consultant Reporting to: Head of Business Overview: The Principal Consultant is a pinnacle role within the recruitment consulting profession and the trusted hand to the head of the business unit. They are experienced and informed leaders that operate at the sharp end of all consulting 360 activities. High leadership, low management responsibilities allow time, freedom and autonomy to deliver exceptional customer (Client & Candidate) management, client development, customer experience and manage all aspects of the vacancy lifecycle management. For some, the Principal Consultant role is a career anchor they are in it the long-term and focus on mastery because they enjoy billing, high commission and exciting activities that accompany the role without being held back or restricted by people management. For others, once mastery is achieved it is a springboard into management roles, proving they can combine top performance and leadership with team contribution. The Opportunity: Deputising for the Head of Business or Business Manager, a Principal Consultant benefits from perfecting / mastering all aspects of what it takes to be a high performing recruitment consultant (and all the trust, freedom, accolades and financial reward that comes with it). They are afforded the opportunity to develop advanced leadership skills and exposure to business management /operations activities that would path the way / stepping stone to one of several career directions within the group (depending on their strengths, aspirations and how that aligns to the wider business strategic goals). As an expert within their field in all aspects of recruitment consulting, Principal Consultants are masters of their craft and held in high regard by their peers. They are an example to which other recruiters aspire to. About Ford & Stanley Group Ford & Stanley Talent Services Group comprises specialist teams covering talent acquisition from Shopfloor to Boardroom, and wider Talent Solutions comprising Integrated services supporting the employment lifecycle, Leadership Development, Performance Coaching & Mental Fitness Support amongst other talent-related services. The Ford & Stanley client base comprises over 150 employers from start-up & SME through to large corporate organisations across 6 specialist sectors spanning the UK, Europe and North Americas. A significant proportion of our turnover is carried out within the rail sector where the company is recognised as a key player. Group growth will be realised by growing the company s sphere of influence in fledgling sectors, whilst increasing market share within the rail sector which still has significant growth headroom. With Head Offices based in Pride Park, Derby, Ford & Stanley is privately owned, has c.60 employees, £25million turnover, has averaged 18% annual growth since inception, and to date been awarded 6 major multi-year contracted recruitment partnership agreements with UK and international organisations. Team loyalty is consistently high with the current average length at recruiter level being 3.2 years, within support functions is 3.1 years, 6.5 years at middle management level and 13.3 years at director level. Our team culture is inclusive and highly supportive, and our mission of creating 10 million Better Workdays is very much central to how the business operates. We are environmentally active and run our own conservation meadow as part of this. For a deeper insight into our culture, mission and values please visit our Join us page. You may also want to see some of the great work our teams have been doing for the environment here. The Role: The Principal Consultant sits between a Managing Consultant and Business Manager - a role that blends top-level billing expertise with elements of mentorship, strategy, and business development through client development and new sales activity. A Principal Consultant is expected to be a top biller, client advisor and role model, with the credibility to influence both clients and colleagues, often shaping the companies growth direction while maintaining strong individual results. High-Level Billing & Quality Delivery Consistently generate strong personal revenue and financial contribution Manage senior or complex client relationships Deliver low volume, high-value search assignments Uphold the exceptional key performance indicators such as shortlist coverage, CV to Interview, worked to offer and worked to filled ratios Client Development & Strategy Act as a trusted advisor to clients, going beyond filling jobs to talent advisory Win new business and grow key accounts through consultative selling. Identify opportunities in the market and position the company as a thought leader within its specialist sector Instead of simply filling roles, you are building client partnerships that generate repeat business, increase exclusivity and position you and the company as a strategic partner, not a just supplier Deputising for Head of / Business Manager in event of client or candidate misunderstandings, disagreements or anticipated risks. Mentorship & Team Contribution Mentor junior and mid-level consultants (without necessarily holding formal management responsibility) Share market knowledge, techniques, and best practice Set the bar for quality, process and professionalism within the team Thought Leadership & Market Expertise Be seen as an expert in a specific sector or discipline Lead Generation & Market Intel Follow Up Review, triage and action leads provided by the research teams Proactively initiate and nurture leads / spot opportunities and follow up such as: Candidates leaving post / back fill opportunities Market Intelligence / News articles Live advertised vacancies Where else candidates are interviewing Existing network intel Sales & Business Development Aspects and not the core of the role are that of undertaking warm new business development activities that include: Securing referrals from existing contacts, clients and candidates for new business opportunities Relationship and solution based sales not transactional Converting candidate relationships into new client relationships Completing smart and proactive candidate marketing activities using identified most placeable candidates Represent the business at hosted and industry networking events / socials Following up and conversion of leads in a warm and professional (non-cold sales) manner Strategic Account Management Deepening relationships with existing clients (not just HR, but hiring managers, project directors, executives). Scheduling regular review meetings to assess performance and uncover upcoming hiring needs. Identifying opportunities and act to expand into other departments or functions. Relationship Building Outside of Active Hiring Regular check-ins even when there are no live vacancies Inviting clients to networking events, industry conferences, or social functions Building trust so that when hiring needs arise, the consultant is the first call Team/Leadership Contribution Coaching junior consultants on how to approach client development Leading by example in opening doors and winning new business Input to the strategic group client list and long-term growth accounts Delivery & Process - Undertake all aspects of the vacancy lifecycle to an exemplary standard. Headline milestones of each search onboarded to include but not limited to: Pre-Market Research & Salary Benchmarking Situational Discovery (Role scoping meeting with hiring manager) Assignment brief & Timescales for delivery plan communicated back to the client Candidate Opportunity Brief Build Advert Draft + Social Media Campaign Design Longlisting activities Targeted Headhunting Campaign LinkedIn Project Search & InMail Design Immediate Network Approach / Known Candidates Shortlisting & First Engagement/Approach to candidates (Opportunity Pitch) Mid-Search Update & Provision of Market Intelligence to client hiring manager Full Candidate Discoveries of all shortlisted candidates Profile/CV write up with notes and recommendations as to suitability aligned to brief Shortlist Presentation (min. 5 options) to client with recommendations to interview all Interviews Organised + Interview preparation call with candidates Final Stage Interview confirmations + Pre Close & Sounding Board Positioning Offer of employment presented to candidate + SoundingBoard Offer management, negotiations and secure acceptance HR Starter Pack provided to client to generate contract & offer letter Post Resignation Debrief & Start Date Confirmed Mid notice check in / mid notice coffee booked for candidate & client First day client check in & candidate good luck text Winning Shortlists Responsible of ensuring every search is completed using ALL Tools at their disposal to produce a winning shortlist and a 100% CV to interview ratio. Tracker Search & Longlist Job Board Search & Longlist Internal referrals Advert Response LinkedIn Recruiter . click apply for full job details
Jun 20, 2026
Full time
Candidate Opportunity Brief Position: Principal Consultant Reporting to: Head of Business Overview: The Principal Consultant is a pinnacle role within the recruitment consulting profession and the trusted hand to the head of the business unit. They are experienced and informed leaders that operate at the sharp end of all consulting 360 activities. High leadership, low management responsibilities allow time, freedom and autonomy to deliver exceptional customer (Client & Candidate) management, client development, customer experience and manage all aspects of the vacancy lifecycle management. For some, the Principal Consultant role is a career anchor they are in it the long-term and focus on mastery because they enjoy billing, high commission and exciting activities that accompany the role without being held back or restricted by people management. For others, once mastery is achieved it is a springboard into management roles, proving they can combine top performance and leadership with team contribution. The Opportunity: Deputising for the Head of Business or Business Manager, a Principal Consultant benefits from perfecting / mastering all aspects of what it takes to be a high performing recruitment consultant (and all the trust, freedom, accolades and financial reward that comes with it). They are afforded the opportunity to develop advanced leadership skills and exposure to business management /operations activities that would path the way / stepping stone to one of several career directions within the group (depending on their strengths, aspirations and how that aligns to the wider business strategic goals). As an expert within their field in all aspects of recruitment consulting, Principal Consultants are masters of their craft and held in high regard by their peers. They are an example to which other recruiters aspire to. About Ford & Stanley Group Ford & Stanley Talent Services Group comprises specialist teams covering talent acquisition from Shopfloor to Boardroom, and wider Talent Solutions comprising Integrated services supporting the employment lifecycle, Leadership Development, Performance Coaching & Mental Fitness Support amongst other talent-related services. The Ford & Stanley client base comprises over 150 employers from start-up & SME through to large corporate organisations across 6 specialist sectors spanning the UK, Europe and North Americas. A significant proportion of our turnover is carried out within the rail sector where the company is recognised as a key player. Group growth will be realised by growing the company s sphere of influence in fledgling sectors, whilst increasing market share within the rail sector which still has significant growth headroom. With Head Offices based in Pride Park, Derby, Ford & Stanley is privately owned, has c.60 employees, £25million turnover, has averaged 18% annual growth since inception, and to date been awarded 6 major multi-year contracted recruitment partnership agreements with UK and international organisations. Team loyalty is consistently high with the current average length at recruiter level being 3.2 years, within support functions is 3.1 years, 6.5 years at middle management level and 13.3 years at director level. Our team culture is inclusive and highly supportive, and our mission of creating 10 million Better Workdays is very much central to how the business operates. We are environmentally active and run our own conservation meadow as part of this. For a deeper insight into our culture, mission and values please visit our Join us page. You may also want to see some of the great work our teams have been doing for the environment here. The Role: The Principal Consultant sits between a Managing Consultant and Business Manager - a role that blends top-level billing expertise with elements of mentorship, strategy, and business development through client development and new sales activity. A Principal Consultant is expected to be a top biller, client advisor and role model, with the credibility to influence both clients and colleagues, often shaping the companies growth direction while maintaining strong individual results. High-Level Billing & Quality Delivery Consistently generate strong personal revenue and financial contribution Manage senior or complex client relationships Deliver low volume, high-value search assignments Uphold the exceptional key performance indicators such as shortlist coverage, CV to Interview, worked to offer and worked to filled ratios Client Development & Strategy Act as a trusted advisor to clients, going beyond filling jobs to talent advisory Win new business and grow key accounts through consultative selling. Identify opportunities in the market and position the company as a thought leader within its specialist sector Instead of simply filling roles, you are building client partnerships that generate repeat business, increase exclusivity and position you and the company as a strategic partner, not a just supplier Deputising for Head of / Business Manager in event of client or candidate misunderstandings, disagreements or anticipated risks. Mentorship & Team Contribution Mentor junior and mid-level consultants (without necessarily holding formal management responsibility) Share market knowledge, techniques, and best practice Set the bar for quality, process and professionalism within the team Thought Leadership & Market Expertise Be seen as an expert in a specific sector or discipline Lead Generation & Market Intel Follow Up Review, triage and action leads provided by the research teams Proactively initiate and nurture leads / spot opportunities and follow up such as: Candidates leaving post / back fill opportunities Market Intelligence / News articles Live advertised vacancies Where else candidates are interviewing Existing network intel Sales & Business Development Aspects and not the core of the role are that of undertaking warm new business development activities that include: Securing referrals from existing contacts, clients and candidates for new business opportunities Relationship and solution based sales not transactional Converting candidate relationships into new client relationships Completing smart and proactive candidate marketing activities using identified most placeable candidates Represent the business at hosted and industry networking events / socials Following up and conversion of leads in a warm and professional (non-cold sales) manner Strategic Account Management Deepening relationships with existing clients (not just HR, but hiring managers, project directors, executives). Scheduling regular review meetings to assess performance and uncover upcoming hiring needs. Identifying opportunities and act to expand into other departments or functions. Relationship Building Outside of Active Hiring Regular check-ins even when there are no live vacancies Inviting clients to networking events, industry conferences, or social functions Building trust so that when hiring needs arise, the consultant is the first call Team/Leadership Contribution Coaching junior consultants on how to approach client development Leading by example in opening doors and winning new business Input to the strategic group client list and long-term growth accounts Delivery & Process - Undertake all aspects of the vacancy lifecycle to an exemplary standard. Headline milestones of each search onboarded to include but not limited to: Pre-Market Research & Salary Benchmarking Situational Discovery (Role scoping meeting with hiring manager) Assignment brief & Timescales for delivery plan communicated back to the client Candidate Opportunity Brief Build Advert Draft + Social Media Campaign Design Longlisting activities Targeted Headhunting Campaign LinkedIn Project Search & InMail Design Immediate Network Approach / Known Candidates Shortlisting & First Engagement/Approach to candidates (Opportunity Pitch) Mid-Search Update & Provision of Market Intelligence to client hiring manager Full Candidate Discoveries of all shortlisted candidates Profile/CV write up with notes and recommendations as to suitability aligned to brief Shortlist Presentation (min. 5 options) to client with recommendations to interview all Interviews Organised + Interview preparation call with candidates Final Stage Interview confirmations + Pre Close & Sounding Board Positioning Offer of employment presented to candidate + SoundingBoard Offer management, negotiations and secure acceptance HR Starter Pack provided to client to generate contract & offer letter Post Resignation Debrief & Start Date Confirmed Mid notice check in / mid notice coffee booked for candidate & client First day client check in & candidate good luck text Winning Shortlists Responsible of ensuring every search is completed using ALL Tools at their disposal to produce a winning shortlist and a 100% CV to interview ratio. Tracker Search & Longlist Job Board Search & Longlist Internal referrals Advert Response LinkedIn Recruiter . click apply for full job details
Employment Lawyer EMEA Level: Director Location: Southampton Role: Flexible full-time or Part-time Salary: Competitive + Bonus + Benefits Reporting to: Group General Counsel An exciting newly created opportunity for an experienced employment lawyer to join a growing international financial services organisation. Reporting directly to the Group Head of Legal, you will act as the lead employment law specialist for the business, partnering closely with senior leaders and the People function across multiple jurisdictions. This is a highly visible role offering exposure to complex domestic and international employment matters, alongside the opportunity to contribute to broader commercial and strategic legal initiatives. The position would suit a commercially minded employment lawyer who enjoys working closely with stakeholders, influencing decision-making and helping organisations navigate change and growth. Both full-time and part-time arrangements will be considered. The Opportunity As the organisation's employment law subject matter expert, you will provide practical, commercially focused advice on a wide range of workforce-related matters while supporting the business in maintaining a compliant, high-performing and people-focused culture. You will be trusted to balance legal risk with commercial objectives, helping leaders make informed decisions across a complex and evolving international environment. Key Responsibilities Serve as a trusted adviser to the People team and senior leadership on complex employment law matters across multiple jurisdictions. Provide expert legal guidance on employee relations issues, including disciplinary matters, grievances, performance management, investigations, redundancies, restructures and workplace disputes. Monitor and advise on developments in employment legislation and workplace regulations, ensuring continued compliance across the business. Manage employment-related claims and disputes, including liaising with external counsel and supporting settlement negotiations where required. Draft, review and update employment contracts, policies, employee handbooks and related documentation. Identify legal and regulatory risks associated with workforce decisions and recommend practical mitigation strategies. Build strong relationships with internal stakeholders and become a key strategic partner to the People function. Support employee incentive and equity programmes from a legal and governance perspective. Contribute to broader Legal team initiatives, including advising on commercial contracts, supplier agreements and other corporate legal matters as required. Lead or support cross-functional projects and organisational change initiatives. About You Qualified Lawyer admitted in the UK or similar common law jurisdiction At least 10+ years' of post-qualification experience, with employment law as your primary area of expertise. Strong experience gained within a leading law firm, in-house legal team, or a combination of both. Excellent technical employment law knowledge and ability to apply it in a pragmatic, commercial manner. Experience advising on complex employee relations matters and organisational change projects. Exceptional stakeholder management and relationship-building skills. Strong drafting, negotiation and communication abilities. Proven ability to manage competing priorities in a fast-paced environment. Highly organised, proactive and solutions-focused. Desirable Experience In-house legal experience within a regulated or professional services environment. International employment law advisory experience. Exposure to employee share plans, reward structures or executive compensation matters. Experience supporting multi-jurisdictional businesses through periods of growth and transformation. What's on Offer This is a unique opportunity to join a collaborative and ambitious organisation where legal plays a strategic role in business success. You'll work closely with senior leadership, gain exposure to complex international employment law issues and contribute to key business decisions across a growing global platform. The organisation is committed to supporting professional development through ongoing training, technical learning and career progression opportunities. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jun 18, 2026
Full time
Employment Lawyer EMEA Level: Director Location: Southampton Role: Flexible full-time or Part-time Salary: Competitive + Bonus + Benefits Reporting to: Group General Counsel An exciting newly created opportunity for an experienced employment lawyer to join a growing international financial services organisation. Reporting directly to the Group Head of Legal, you will act as the lead employment law specialist for the business, partnering closely with senior leaders and the People function across multiple jurisdictions. This is a highly visible role offering exposure to complex domestic and international employment matters, alongside the opportunity to contribute to broader commercial and strategic legal initiatives. The position would suit a commercially minded employment lawyer who enjoys working closely with stakeholders, influencing decision-making and helping organisations navigate change and growth. Both full-time and part-time arrangements will be considered. The Opportunity As the organisation's employment law subject matter expert, you will provide practical, commercially focused advice on a wide range of workforce-related matters while supporting the business in maintaining a compliant, high-performing and people-focused culture. You will be trusted to balance legal risk with commercial objectives, helping leaders make informed decisions across a complex and evolving international environment. Key Responsibilities Serve as a trusted adviser to the People team and senior leadership on complex employment law matters across multiple jurisdictions. Provide expert legal guidance on employee relations issues, including disciplinary matters, grievances, performance management, investigations, redundancies, restructures and workplace disputes. Monitor and advise on developments in employment legislation and workplace regulations, ensuring continued compliance across the business. Manage employment-related claims and disputes, including liaising with external counsel and supporting settlement negotiations where required. Draft, review and update employment contracts, policies, employee handbooks and related documentation. Identify legal and regulatory risks associated with workforce decisions and recommend practical mitigation strategies. Build strong relationships with internal stakeholders and become a key strategic partner to the People function. Support employee incentive and equity programmes from a legal and governance perspective. Contribute to broader Legal team initiatives, including advising on commercial contracts, supplier agreements and other corporate legal matters as required. Lead or support cross-functional projects and organisational change initiatives. About You Qualified Lawyer admitted in the UK or similar common law jurisdiction At least 10+ years' of post-qualification experience, with employment law as your primary area of expertise. Strong experience gained within a leading law firm, in-house legal team, or a combination of both. Excellent technical employment law knowledge and ability to apply it in a pragmatic, commercial manner. Experience advising on complex employee relations matters and organisational change projects. Exceptional stakeholder management and relationship-building skills. Strong drafting, negotiation and communication abilities. Proven ability to manage competing priorities in a fast-paced environment. Highly organised, proactive and solutions-focused. Desirable Experience In-house legal experience within a regulated or professional services environment. International employment law advisory experience. Exposure to employee share plans, reward structures or executive compensation matters. Experience supporting multi-jurisdictional businesses through periods of growth and transformation. What's on Offer This is a unique opportunity to join a collaborative and ambitious organisation where legal plays a strategic role in business success. You'll work closely with senior leadership, gain exposure to complex international employment law issues and contribute to key business decisions across a growing global platform. The organisation is committed to supporting professional development through ongoing training, technical learning and career progression opportunities. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Specialist subcontractor Hertfordshire Permanent, Full Time Salary: 100,000 to 120,000 per annum OTE: Up to 45,000 (based on 2023 to 2025 figures) Location: Hertfordshire (on-site, full time, 37.5 hours per week) The Opportunity A UK market leading, design led, specialist subcontractor is looking for a Sales Director to join its senior leadership team and lead the commercial function through a significant phase of growth and transformation. This is a business with over 60 years of heritage, now employee-owned, working on some of the most architecturally significant and historically protected buildings in the country. Its products, its people and its purpose are genuinely distinctive. So is the opportunity. This is not a role for someone who wants to maintain an existing position. It is for a commercially sharp, values-led sales leader who wants to transform a sales function and make a visible, lasting impact. About the Business Founded in 1966, the business has grown from its origins in acoustic insulation to become the UK's leading specialist in their field. It designs, manufactures and installs its own products, working closely with architects, conservation officers, acousticians, heritage advisers, energy consultants and security specialists. The business transitioned to an Employee Ownership Trust in recent years, which is central to how it operates. Decisions are made collaboratively. People are treated fairly. And the culture genuinely reflects the values the business publishes. This is a board that leads with integrity and expects the same of everyone around the table. The Role Reporting to the Managing Director, the Sales Director will take full ownership of the commercial function including strategy, team leadership, pipeline development, CRM implementation and performance. Strategic Leadership Develop and execute a board-aligned commercial growth strategy Translate business goals into clear sales targets, tactical plans and measurable milestones Identify and activate new market opportunities across heritage, healthcare, commercial offices, education and the public sector Monitor market trends, competitor activity and customer insight to continuously refine strategy Team Development and Change Management Lead, inspire and develop the Technical Sales Consultants team with clarity and accountability from day one Shift the team's focus from inbound enquiry management to proactive, structured business development Embed a strong coaching culture with honest performance conversations and clear role ownership Champion and lead the introduction of a new CRM system, driving adoption and data discipline across the team Business Development and Client Management Personally drive high-profile networking and sector engagement across target markets Build and maintain strategic relationships with architects, main contractors, FM teams and heritage advisors Increase specification pull-through, repeat business and new sector revenue Be personally involved in converting high-value, complex projects Commercial Performance Implement robust KPIs, sales processes and performance reporting Deliver accurate, evidence-based forecasting and disciplined opportunity qualification Build pricing frameworks that reflect performance, compliance, heritage sensitivity and long-term value Lead commercial negotiations on complex projects covering payment terms, scope, change control and risk Cross-Functional Collaboration Work closely with marketing, operations, production and technical teams Represent the sales function at board level with clarity and commercial credibility Representing the company at high profile events, delivering talks and presentations, About You Essential Director or senior sales leadership experience with a clear track record of transforming teams and culture Background in construction product sales, engineered building systems or other technically complex, specification-led B2B environments. Relevant experience from adjacent sectors will also be considered Demonstrated success in driving revenue growth, expanding into new sectors and leading teams through change Strong commercial acumen including pricing strategy, complex negotiation, opportunity qualification and forecasting Advanced CRM user with the ability to use data and sales technology as strategic levers Excellent communication and stakeholder management skills across technical and non-technical audiences Degree in Business, Sales, Marketing or a related field, or equivalent professional experience Desirable Familiarity with building regulations, heritage environments or listed building requirements Experience with specification intelligence tools such as NBS Experience with data visualisation tools such as Power BI or Tableau Additional qualifications in leadership, business or change management Values and Cultural Fit This is an employee-owned, purpose-led business and the Sales Director must be a genuine cultural fit. The board are looking for someone who is integrity-led and collaborative, who cares about sustainability as a personal conviction and who is genuinely engaged by the buildings the business works on. Someone who thrives in a smaller, agile environment where their contribution is visible every day. Remuneration and Benefits Base salary 100,000 to 120,000 per annum 2% Deferred Incentive Scheme commencing following January, payable in March. OTE up to 45,000 based on 2023 to 2025 performance figures Employee Ownership profit share: paid to all employees each January following six months of service Profit-dependent and will vary year to year Private healthcare including partner cover (currently WPA) Pension: 7.5% employer contribution, matched Life assurance: 4x annual salary Executive electric vehicle Flexible working features Equity, Diversity and Inclusion This business is committed to a workplace where every person is valued, respected and supported to grow. That commitment is built into its core values of Fairness, Respect and Support. Applications are warmly welcomed from candidates of all backgrounds and communities. If you do not meet every requirement listed but believe this is the right role for you, please apply. We are committed to a fair, consistent and inclusive recruitment process. How to Apply To apply, please submit your CV. To have a confidential conversation before applying or to request further information, please contact the consultant managing this search using the contact details provided in this listing. This appointment is being managed on an exclusive retained basis by an appointed recruitment consultant. Please apply through this job board listing only. Do not contact the business directly. Any unsolicited agency approaches to the client will be treated as introductions made under the terms of this exclusive search. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jun 17, 2026
Full time
Specialist subcontractor Hertfordshire Permanent, Full Time Salary: 100,000 to 120,000 per annum OTE: Up to 45,000 (based on 2023 to 2025 figures) Location: Hertfordshire (on-site, full time, 37.5 hours per week) The Opportunity A UK market leading, design led, specialist subcontractor is looking for a Sales Director to join its senior leadership team and lead the commercial function through a significant phase of growth and transformation. This is a business with over 60 years of heritage, now employee-owned, working on some of the most architecturally significant and historically protected buildings in the country. Its products, its people and its purpose are genuinely distinctive. So is the opportunity. This is not a role for someone who wants to maintain an existing position. It is for a commercially sharp, values-led sales leader who wants to transform a sales function and make a visible, lasting impact. About the Business Founded in 1966, the business has grown from its origins in acoustic insulation to become the UK's leading specialist in their field. It designs, manufactures and installs its own products, working closely with architects, conservation officers, acousticians, heritage advisers, energy consultants and security specialists. The business transitioned to an Employee Ownership Trust in recent years, which is central to how it operates. Decisions are made collaboratively. People are treated fairly. And the culture genuinely reflects the values the business publishes. This is a board that leads with integrity and expects the same of everyone around the table. The Role Reporting to the Managing Director, the Sales Director will take full ownership of the commercial function including strategy, team leadership, pipeline development, CRM implementation and performance. Strategic Leadership Develop and execute a board-aligned commercial growth strategy Translate business goals into clear sales targets, tactical plans and measurable milestones Identify and activate new market opportunities across heritage, healthcare, commercial offices, education and the public sector Monitor market trends, competitor activity and customer insight to continuously refine strategy Team Development and Change Management Lead, inspire and develop the Technical Sales Consultants team with clarity and accountability from day one Shift the team's focus from inbound enquiry management to proactive, structured business development Embed a strong coaching culture with honest performance conversations and clear role ownership Champion and lead the introduction of a new CRM system, driving adoption and data discipline across the team Business Development and Client Management Personally drive high-profile networking and sector engagement across target markets Build and maintain strategic relationships with architects, main contractors, FM teams and heritage advisors Increase specification pull-through, repeat business and new sector revenue Be personally involved in converting high-value, complex projects Commercial Performance Implement robust KPIs, sales processes and performance reporting Deliver accurate, evidence-based forecasting and disciplined opportunity qualification Build pricing frameworks that reflect performance, compliance, heritage sensitivity and long-term value Lead commercial negotiations on complex projects covering payment terms, scope, change control and risk Cross-Functional Collaboration Work closely with marketing, operations, production and technical teams Represent the sales function at board level with clarity and commercial credibility Representing the company at high profile events, delivering talks and presentations, About You Essential Director or senior sales leadership experience with a clear track record of transforming teams and culture Background in construction product sales, engineered building systems or other technically complex, specification-led B2B environments. Relevant experience from adjacent sectors will also be considered Demonstrated success in driving revenue growth, expanding into new sectors and leading teams through change Strong commercial acumen including pricing strategy, complex negotiation, opportunity qualification and forecasting Advanced CRM user with the ability to use data and sales technology as strategic levers Excellent communication and stakeholder management skills across technical and non-technical audiences Degree in Business, Sales, Marketing or a related field, or equivalent professional experience Desirable Familiarity with building regulations, heritage environments or listed building requirements Experience with specification intelligence tools such as NBS Experience with data visualisation tools such as Power BI or Tableau Additional qualifications in leadership, business or change management Values and Cultural Fit This is an employee-owned, purpose-led business and the Sales Director must be a genuine cultural fit. The board are looking for someone who is integrity-led and collaborative, who cares about sustainability as a personal conviction and who is genuinely engaged by the buildings the business works on. Someone who thrives in a smaller, agile environment where their contribution is visible every day. Remuneration and Benefits Base salary 100,000 to 120,000 per annum 2% Deferred Incentive Scheme commencing following January, payable in March. OTE up to 45,000 based on 2023 to 2025 performance figures Employee Ownership profit share: paid to all employees each January following six months of service Profit-dependent and will vary year to year Private healthcare including partner cover (currently WPA) Pension: 7.5% employer contribution, matched Life assurance: 4x annual salary Executive electric vehicle Flexible working features Equity, Diversity and Inclusion This business is committed to a workplace where every person is valued, respected and supported to grow. That commitment is built into its core values of Fairness, Respect and Support. Applications are warmly welcomed from candidates of all backgrounds and communities. If you do not meet every requirement listed but believe this is the right role for you, please apply. We are committed to a fair, consistent and inclusive recruitment process. How to Apply To apply, please submit your CV. To have a confidential conversation before applying or to request further information, please contact the consultant managing this search using the contact details provided in this listing. This appointment is being managed on an exclusive retained basis by an appointed recruitment consultant. Please apply through this job board listing only. Do not contact the business directly. Any unsolicited agency approaches to the client will be treated as introductions made under the terms of this exclusive search. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Job Title: People HR Manager Location: St Albans Contract / Hour: Monday to Friday (9am-5pm) Salary: £48,000 - £55,000 per annum Industry: Professional Services Make a Real Impact Where People Come First Ourt client is looking for a People HR Manager to help them nurture a positive, progressive and high-performing culture where everyone can do their best work. Working closely with the Head of People, this is a hands-on role that balances strategic HR thinking with operational delivery. You'll lead and support key HR functions, champion employee wellbeing, and help shape the future of our workplace culture. Daily Responsibilities: HR Operations & Lifecycle Management Lead, coach and develop the People Officer. Manage all aspects of the employee lifecycle: oRecruitment & onboarding - attract and secure top talent. oInduction - ensure smooth integration and values alignment. oPayroll - manage the payroll process and authorise monthly reports. oPensions - ensure compliance with legislation. oPerformance - support line managers and drive continuous improvement. oInternal changes, probation, exits & offboarding. Keep HR policies and processes up to date, legally compliant, and in line with Lexcel/ISO standards. Support the creation of an HR data dashboard to analyse key people metrics and inform decisions. Employee Relations & Culture Be the first point of contact for HR queries, approachable, consistent, and solutions-focused. Manage employee relations casework with care and professionalism. Support return-to-work interviews and monitor absence patterns. Work with the Head of People on training needs analysis and, where appropriate, deliver in-house training. Assist with key people projects including apprenticeships, Trainee programmes, and L&D initiatives. Provide absence cover for People support roles. Stay ahead of developments in employment law and best practice, supporting our culture of continuous improvement. Essential skills & experience: Solid experience in a managerial or senior advisory HR role. Ideally experience within Law or professional services Experience managing high-volume, fast-paced HR operations. A relevant degree or CIPD Level 5 (or equivalent experience). A confident communicator with the ability to influence at all levels. Proven line management experience. A good understanding of current UK employment law. Strong IT skills and experience with HRIS systems. Comfortable using and interpreting HR data and metrics. Experience within professional services or a commercially driven environment. Discreet, trustworthy, and empathetic. Ready to Take the Next Step? If you're a proactive HR professional who thrives on making a difference, we'd love to hear from you. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Oct 08, 2025
Full time
Job Title: People HR Manager Location: St Albans Contract / Hour: Monday to Friday (9am-5pm) Salary: £48,000 - £55,000 per annum Industry: Professional Services Make a Real Impact Where People Come First Ourt client is looking for a People HR Manager to help them nurture a positive, progressive and high-performing culture where everyone can do their best work. Working closely with the Head of People, this is a hands-on role that balances strategic HR thinking with operational delivery. You'll lead and support key HR functions, champion employee wellbeing, and help shape the future of our workplace culture. Daily Responsibilities: HR Operations & Lifecycle Management Lead, coach and develop the People Officer. Manage all aspects of the employee lifecycle: oRecruitment & onboarding - attract and secure top talent. oInduction - ensure smooth integration and values alignment. oPayroll - manage the payroll process and authorise monthly reports. oPensions - ensure compliance with legislation. oPerformance - support line managers and drive continuous improvement. oInternal changes, probation, exits & offboarding. Keep HR policies and processes up to date, legally compliant, and in line with Lexcel/ISO standards. Support the creation of an HR data dashboard to analyse key people metrics and inform decisions. Employee Relations & Culture Be the first point of contact for HR queries, approachable, consistent, and solutions-focused. Manage employee relations casework with care and professionalism. Support return-to-work interviews and monitor absence patterns. Work with the Head of People on training needs analysis and, where appropriate, deliver in-house training. Assist with key people projects including apprenticeships, Trainee programmes, and L&D initiatives. Provide absence cover for People support roles. Stay ahead of developments in employment law and best practice, supporting our culture of continuous improvement. Essential skills & experience: Solid experience in a managerial or senior advisory HR role. Ideally experience within Law or professional services Experience managing high-volume, fast-paced HR operations. A relevant degree or CIPD Level 5 (or equivalent experience). A confident communicator with the ability to influence at all levels. Proven line management experience. A good understanding of current UK employment law. Strong IT skills and experience with HRIS systems. Comfortable using and interpreting HR data and metrics. Experience within professional services or a commercially driven environment. Discreet, trustworthy, and empathetic. Ready to Take the Next Step? If you're a proactive HR professional who thrives on making a difference, we'd love to hear from you. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Job Title: HR Manager Location: North London-based specialist sports/leisure facility Salary: £48,500 per annum DOE Contract: Permanent, Full-Time Interviews: note, first stage interview take place w/c 29th September. Apply ASAP to be considered! About Our Client Our client is a leading North London-based specialist sports and leisure facility, offering a wide range of sports and recreational activities to a diverse community. They are committed to creating a welcoming and inclusive environment for both staff and participants, with a strong focus on sustainability and community-driven initiatives. As part of a friendly, supportive team, you'll be encouraged to grow personally and professionally while contributing to the success and development of the organisation. The Role We are seeking an experienced HR Manager to support the ongoing growth and transformation of the organisation. This is a key role guiding the transition to a business partnering model while providing HR expertise across the business. The successful candidate will have a strong background in HR operations, compliance, and effective people management. This role offers the flexibility of one homeworking day per week (minimum), and TOIL will accrue from day one . Key Responsibilities Strategic HR Support: Provide guidance to department managers, aligning HR initiatives with organisational objectives; support cultural and organisational change. HR Compliance & Leadership: Lead HR compliance, ensuring adherence to UK employment laws and regulations; manage day-to-day HR operations and foster continuous improvement. Employee Handbook & Policies: Review and update policies and the employee handbook, ensuring best practice is embedded. Team Management: Line manage the HR Coordinator and Payroll Administrator, setting clear objectives and supporting professional development. Payroll Oversight: Oversee payroll function and provide guidance for complex scenarios. Employee Relations: Manage grievance procedures, disciplinary actions, and consultations in a fair and compliant manner. Reporting: Deliver accurate HR metrics to support internal reporting and strategic decision-making. What We re Looking For Relevant senior-level HR experience. Proven team management and leadership skills. Familiarity with diverse employment practices, including managing hourly and salaried staff. Ability to coach, influence, and challenge managers in HR best practices. CIPD accreditation preferred but not essential. Experience with HR information systems (SageHR and Deputy advantageous). A proven track record of stability in previous roles, ideally with experience across more than one position. Ideally with exposure to working in an SME environment, demonstrating adaptability and the ability to contribute effectively in a dynamic organisation. Why Join Our Client Competitive salary: £48,500 DOE 28 days paid annual leave, pro-rata Homeworking: 1 day per week minimum TOIL accrues from day one Health care cash plan (after probation) Company sick pay (after 6 months) Cycle to work scheme & Employee Assistance Programme Auto-enrolment pension scheme Free access to the facility and reciprocal centres Annual staff trips and socials Make a meaningful impact in a growing organisation with opportunities for personal and professional development How to Apply: Click below to submit your application.
Oct 08, 2025
Full time
Job Title: HR Manager Location: North London-based specialist sports/leisure facility Salary: £48,500 per annum DOE Contract: Permanent, Full-Time Interviews: note, first stage interview take place w/c 29th September. Apply ASAP to be considered! About Our Client Our client is a leading North London-based specialist sports and leisure facility, offering a wide range of sports and recreational activities to a diverse community. They are committed to creating a welcoming and inclusive environment for both staff and participants, with a strong focus on sustainability and community-driven initiatives. As part of a friendly, supportive team, you'll be encouraged to grow personally and professionally while contributing to the success and development of the organisation. The Role We are seeking an experienced HR Manager to support the ongoing growth and transformation of the organisation. This is a key role guiding the transition to a business partnering model while providing HR expertise across the business. The successful candidate will have a strong background in HR operations, compliance, and effective people management. This role offers the flexibility of one homeworking day per week (minimum), and TOIL will accrue from day one . Key Responsibilities Strategic HR Support: Provide guidance to department managers, aligning HR initiatives with organisational objectives; support cultural and organisational change. HR Compliance & Leadership: Lead HR compliance, ensuring adherence to UK employment laws and regulations; manage day-to-day HR operations and foster continuous improvement. Employee Handbook & Policies: Review and update policies and the employee handbook, ensuring best practice is embedded. Team Management: Line manage the HR Coordinator and Payroll Administrator, setting clear objectives and supporting professional development. Payroll Oversight: Oversee payroll function and provide guidance for complex scenarios. Employee Relations: Manage grievance procedures, disciplinary actions, and consultations in a fair and compliant manner. Reporting: Deliver accurate HR metrics to support internal reporting and strategic decision-making. What We re Looking For Relevant senior-level HR experience. Proven team management and leadership skills. Familiarity with diverse employment practices, including managing hourly and salaried staff. Ability to coach, influence, and challenge managers in HR best practices. CIPD accreditation preferred but not essential. Experience with HR information systems (SageHR and Deputy advantageous). A proven track record of stability in previous roles, ideally with experience across more than one position. Ideally with exposure to working in an SME environment, demonstrating adaptability and the ability to contribute effectively in a dynamic organisation. Why Join Our Client Competitive salary: £48,500 DOE 28 days paid annual leave, pro-rata Homeworking: 1 day per week minimum TOIL accrues from day one Health care cash plan (after probation) Company sick pay (after 6 months) Cycle to work scheme & Employee Assistance Programme Auto-enrolment pension scheme Free access to the facility and reciprocal centres Annual staff trips and socials Make a meaningful impact in a growing organisation with opportunities for personal and professional development How to Apply: Click below to submit your application.
_ 18 Month Fixed-Term Contract, Maternity Cover _ Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Role Profile: Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers. You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels. The role will include but is not limited to: Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries. Manage planned and reactive communications in an efficient and effective way, using a variety of channels. Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news. Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice. Plan, write and upload weekly Huddle content. Build and maintain a communication plan to improve the flow of communication requests. Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests. Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care. Work alongside Corporate Communication Managers on business-wide projects and initiatives. Candidate Profile: An exceptional communicator with excellent written, spoken, and presentation skills. Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous. Have a natural ability to build relationships across the organisation. Excellent problem-solving, decision-making, and prioritisation skills. Have the confidence to bring ideas/solutions to the forefront. What we offer you: Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products . Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Hours and Days: Flexible options with a minimum of 30 hours per week between Monday to Friday. Location: Lifeplus House, Little End Road, St Neots, PE19 8JH Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. _Please note: The successful applicant will be required to undertake a criminal record check._ _Please advise us in advance if you have any special requirements if you are asked to attend an interview._ Job Type: Fixed term contract Contract length: 18 months Pay: £46,350.00 per year Benefits: Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Life insurance On-site parking Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Application question(s): Have you previously worked in a role where you partnered with business stakeholders to communicate changes or updates to a wider team or department? Do you have experience creating and maintaining content for internal communications platforms (e.g., SharePoint, intranet, newsletters, or similar)? Have you ever planned, written, or delivered regular team communications such as newsletters, weekly updates, or huddle content? Do you have experience building and maintaining communication plans to improve information flow within a team or department? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
Oct 06, 2025
Full time
_ 18 Month Fixed-Term Contract, Maternity Cover _ Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Role Profile: Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers. You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels. The role will include but is not limited to: Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries. Manage planned and reactive communications in an efficient and effective way, using a variety of channels. Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news. Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice. Plan, write and upload weekly Huddle content. Build and maintain a communication plan to improve the flow of communication requests. Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests. Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care. Work alongside Corporate Communication Managers on business-wide projects and initiatives. Candidate Profile: An exceptional communicator with excellent written, spoken, and presentation skills. Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous. Have a natural ability to build relationships across the organisation. Excellent problem-solving, decision-making, and prioritisation skills. Have the confidence to bring ideas/solutions to the forefront. What we offer you: Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products . Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Hours and Days: Flexible options with a minimum of 30 hours per week between Monday to Friday. Location: Lifeplus House, Little End Road, St Neots, PE19 8JH Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. _Please note: The successful applicant will be required to undertake a criminal record check._ _Please advise us in advance if you have any special requirements if you are asked to attend an interview._ Job Type: Fixed term contract Contract length: 18 months Pay: £46,350.00 per year Benefits: Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Life insurance On-site parking Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Application question(s): Have you previously worked in a role where you partnered with business stakeholders to communicate changes or updates to a wider team or department? Do you have experience creating and maintaining content for internal communications platforms (e.g., SharePoint, intranet, newsletters, or similar)? Have you ever planned, written, or delivered regular team communications such as newsletters, weekly updates, or huddle content? Do you have experience building and maintaining communication plans to improve information flow within a team or department? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
Job Title: Senior Project Engineer (North) Location: Cumbernauld Are you ready to Be Your Best Barr None? Lets Grow We are all about Being Your Best Barr None and having a career with real Moments that Matter! Employing around 850 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact. For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours. At our core is IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste. We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridges. There's never been a better time to join us! What we're looking for We are after a Senior Project Engineer to lead the successful execution of engineering projects from conception to completion. As our Senior Project Engineer you will possess a blend of technical expertise, project management skills, and strong leadership to ensure projects meet business needs and are delivered on time, within budget, and to the highest standards Your responsibilities will include Project Management: You will lead and manage Capital and Revenue projects, ensuring they are completed within budget and according to the agreed-upon criteria. This includes preparing proposals, managing purchases, and overseeing installation and commissioning. You'll be the primary point of contact, providing regular updates to senior management and operational staff. Technical Leadership: As a technical lead, you'll guide project teams and provide expert advice on new equipment, processes, and technical problems. You'll also review and develop engineering standards for new equipment and testing to ensure the business uses the latest technology. Strategic Planning: A key part of the role is supporting the Project Engineering Manager in creating a 5-year capital plan. You'll conduct feasibility studies and provide budget estimates for proposed projects to help the business make informed decisions about future investments. Compliance and Safety: You are accountable for ensuring that all projects comply with quality, health & safety, and environmental standards. This is a top priority, and you'll build these standards into every project from the outset. Contractor and Financial Management: You will be responsible for effective contractor management and will collaborate with the legal and procurement teams to prepare contracts for major purchases. You have the authority to choose preferred contractors for capital contracts up to £20,000 and can approve installation costs up to £1,000 within a project's budget. Continuous Improvement: You will lead projects focused on Continuous Improvement and efficiency, helping to make site operations more effective and reliable. What you'll bring A degree-level education in Engineering (Mechanical, Electrical,Chemical, Packaging) is essential, coupled with at least five years of experience in an FMCG setting. This experience is crucial for understanding the unique demands of high-volume production and tight deadlines. Project Management: APM or PMP trained and knowledge of project management methodologies like Agile and traditional frameworks. Personal Attributes: You must be a creative, innovative, and self-motivated individual with a keen, analytical approach to problem-solving. A hands-on, practical mindset is vital, as is the ability to complete complex projects. Technical Expertise: Experience with financial software for budget control is also required. Furthermore, a NEBOSH or IOSH qualification is mandatory, demonstrating a commitment to health and safety standards. Knowledge of Quality Systems: The job holder must be knowledgeable about a range of quality and safety standards, including ISO9001 (Quality Management), ISO14001 (Environmental Management), and BRC (British Retail Consortium) standards. Leadership and Communication: You will be expected to lead and motivate both internal project teams and external contractors daily. Strong communication skills are essential for managing these relationships and for providing effective training to engineers. You must also be able to manage commercial aspects of projects to ensure they remain within budget. Management of External Partners: You will be responsible for controlling and utilising consultants for tasks that fall outside your specialist knowledge, ensuring their work aligns with project goals and standards. What we offer We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; Uncapped bonus linked to business performance Defined contribution Pension Up to 34 days holiday (depending on shift pattern) Flexible holiday trading Flexible cash pot to spend on benefits Healthcare Cash Plan Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc Life assurance Save as you earn scheme Staff sales discount Free AG Barr products throughout your working day and staff sales Annual salary review Ongoing professional development and access to Learning and Development programmes and content And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform here. We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don't meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now! Speculative CVs from agencies will not be accepted. Latest closing date for applications is 16th September Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!
Oct 05, 2025
Full time
Job Title: Senior Project Engineer (North) Location: Cumbernauld Are you ready to Be Your Best Barr None? Lets Grow We are all about Being Your Best Barr None and having a career with real Moments that Matter! Employing around 850 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact. For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours. At our core is IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste. We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridges. There's never been a better time to join us! What we're looking for We are after a Senior Project Engineer to lead the successful execution of engineering projects from conception to completion. As our Senior Project Engineer you will possess a blend of technical expertise, project management skills, and strong leadership to ensure projects meet business needs and are delivered on time, within budget, and to the highest standards Your responsibilities will include Project Management: You will lead and manage Capital and Revenue projects, ensuring they are completed within budget and according to the agreed-upon criteria. This includes preparing proposals, managing purchases, and overseeing installation and commissioning. You'll be the primary point of contact, providing regular updates to senior management and operational staff. Technical Leadership: As a technical lead, you'll guide project teams and provide expert advice on new equipment, processes, and technical problems. You'll also review and develop engineering standards for new equipment and testing to ensure the business uses the latest technology. Strategic Planning: A key part of the role is supporting the Project Engineering Manager in creating a 5-year capital plan. You'll conduct feasibility studies and provide budget estimates for proposed projects to help the business make informed decisions about future investments. Compliance and Safety: You are accountable for ensuring that all projects comply with quality, health & safety, and environmental standards. This is a top priority, and you'll build these standards into every project from the outset. Contractor and Financial Management: You will be responsible for effective contractor management and will collaborate with the legal and procurement teams to prepare contracts for major purchases. You have the authority to choose preferred contractors for capital contracts up to £20,000 and can approve installation costs up to £1,000 within a project's budget. Continuous Improvement: You will lead projects focused on Continuous Improvement and efficiency, helping to make site operations more effective and reliable. What you'll bring A degree-level education in Engineering (Mechanical, Electrical,Chemical, Packaging) is essential, coupled with at least five years of experience in an FMCG setting. This experience is crucial for understanding the unique demands of high-volume production and tight deadlines. Project Management: APM or PMP trained and knowledge of project management methodologies like Agile and traditional frameworks. Personal Attributes: You must be a creative, innovative, and self-motivated individual with a keen, analytical approach to problem-solving. A hands-on, practical mindset is vital, as is the ability to complete complex projects. Technical Expertise: Experience with financial software for budget control is also required. Furthermore, a NEBOSH or IOSH qualification is mandatory, demonstrating a commitment to health and safety standards. Knowledge of Quality Systems: The job holder must be knowledgeable about a range of quality and safety standards, including ISO9001 (Quality Management), ISO14001 (Environmental Management), and BRC (British Retail Consortium) standards. Leadership and Communication: You will be expected to lead and motivate both internal project teams and external contractors daily. Strong communication skills are essential for managing these relationships and for providing effective training to engineers. You must also be able to manage commercial aspects of projects to ensure they remain within budget. Management of External Partners: You will be responsible for controlling and utilising consultants for tasks that fall outside your specialist knowledge, ensuring their work aligns with project goals and standards. What we offer We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; Uncapped bonus linked to business performance Defined contribution Pension Up to 34 days holiday (depending on shift pattern) Flexible holiday trading Flexible cash pot to spend on benefits Healthcare Cash Plan Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc Life assurance Save as you earn scheme Staff sales discount Free AG Barr products throughout your working day and staff sales Annual salary review Ongoing professional development and access to Learning and Development programmes and content And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform here. We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don't meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now! Speculative CVs from agencies will not be accepted. Latest closing date for applications is 16th September Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!
_ 18 Month Fixed-Term Contract, Maternity Cover _ Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Role Profile: Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers. You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels. The role will include but is not limited to: Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries. Manage planned and reactive communications in an efficient and effective way, using a variety of channels. Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news. Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice. Plan, write and upload weekly Huddle content. Build and maintain a communication plan to improve the flow of communication requests. Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests. Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care. Work alongside Corporate Communication Managers on business-wide projects and initiatives. Candidate Profile: An exceptional communicator with excellent written, spoken, and presentation skills. Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous. Have a natural ability to build relationships across the organisation. Excellent problem-solving, decision-making, and prioritisation skills. Have the confidence to bring ideas/solutions to the forefront. What we offer you: Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products . Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Hours and Days: Flexible options with a minimum of 30 hours per week between Monday to Friday. Location: Lifeplus House, Little End Road, St Neots, PE19 8JH Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. _Please note: The successful applicant will be required to undertake a criminal record check._ _Please advise us in advance if you have any special requirements if you are asked to attend an interview._ Job Type: Fixed term contract Contract length: 18 months Pay: £46,350.00 per year Benefits: Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Life insurance On-site parking Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Application question(s): Have you previously worked in a role where you partnered with business stakeholders to communicate changes or updates to a wider team or department? Do you have experience creating and maintaining content for internal communications platforms (e.g., SharePoint, intranet, newsletters, or similar)? Have you ever planned, written, or delivered regular team communications such as newsletters, weekly updates, or huddle content? Do you have experience building and maintaining communication plans to improve information flow within a team or department? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
Oct 04, 2025
Full time
_ 18 Month Fixed-Term Contract, Maternity Cover _ Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Role Profile: Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers. You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels. The role will include but is not limited to: Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries. Manage planned and reactive communications in an efficient and effective way, using a variety of channels. Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news. Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice. Plan, write and upload weekly Huddle content. Build and maintain a communication plan to improve the flow of communication requests. Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests. Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care. Work alongside Corporate Communication Managers on business-wide projects and initiatives. Candidate Profile: An exceptional communicator with excellent written, spoken, and presentation skills. Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous. Have a natural ability to build relationships across the organisation. Excellent problem-solving, decision-making, and prioritisation skills. Have the confidence to bring ideas/solutions to the forefront. What we offer you: Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products . Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Hours and Days: Flexible options with a minimum of 30 hours per week between Monday to Friday. Location: Lifeplus House, Little End Road, St Neots, PE19 8JH Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. _Please note: The successful applicant will be required to undertake a criminal record check._ _Please advise us in advance if you have any special requirements if you are asked to attend an interview._ Job Type: Fixed term contract Contract length: 18 months Pay: £46,350.00 per year Benefits: Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Life insurance On-site parking Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Application question(s): Have you previously worked in a role where you partnered with business stakeholders to communicate changes or updates to a wider team or department? Do you have experience creating and maintaining content for internal communications platforms (e.g., SharePoint, intranet, newsletters, or similar)? Have you ever planned, written, or delivered regular team communications such as newsletters, weekly updates, or huddle content? Do you have experience building and maintaining communication plans to improve information flow within a team or department? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
Head of Finance Salary: Hybrid Competitive + 15% non-contractual bonus + Car of 7,000 + comprehensive benefits package Work Pattern: Monday - Friday. 37.5 working hours per week, total 8.5 hours per day, between hours of 7.30am - 18.00pm Overall purpose of job: The Head of Finance is a pivotal leadership role within our client's organisation. Reporting to the UK Executive Team and with matrix reporting to the Group Finance function in Europe, you will lead a team of 17 finance professionals and play a critical role in driving business performance, ensuring compliance, and enabling strategic decision-making. This position demands exceptional strategic vision combined with operational expertise, offering the opportunity to make a significant impact on our 0.4bn UK business. You will partner closely with operational leaders across multiple business units to drive profitability while maintaining robust financial governance. The ideal candidate will bring strategic financial leadership experience from within FMCG or a comparable industry environment. You must demonstrate a track record of building high-performing teams and driving business value through financial insights and commercial acumen. Key areas of responsibility: Strategic Financial Leadership - Partner with UK Executive Team to develop and execute financial strategies aligned with global business objectives - Provide critical financial insights and decision support to drive business performance - Lead strategic projects including potential acquisitions, business integrations, and major capital investments - Identify and implement synergies across UK business units to maximise operational efficiency - Drive continuous improvement initiatives across finance operations Financial Management & Reporting - Oversee all financial operations for UK entities with combined turnover of circa 0.4bn - Ensure timely, accurate monthly, quarterly and annual reporting to both UK leadership and Group headquarters - Maintain rigorous financial controls and governance frameworks - Lead the annual budgeting and forecasting processes - Manage relationships with external auditors to deliver consistently clean audit outcomes - Oversee tax planning and compliance, working with specialist advisors to optimise the Group's tax position - Ensure compliance with all relevant accounting standards including FRS101, FRS102, and IFRS Commercial & Business Partnering - Act as key financial partner to business unit Managing Directors - Provide sophisticated financial analysis to support strategic decision-making - Challenge commercial assumptions and ensure robust business cases for investments - Identify profit maximisation opportunities and develop strategies to action - Present financial performance and insights to senior stakeholders at local and Group level Risk Management & Governance - Ensure robust Internal Control Framework for Financial Reporting (ICFR) - Develop and maintain effective risk management strategies - Lead the ongoing enhancement of financial policies and procedures - Ensure compliance with all regulatory requirements and Group policies - Maintain oversight of cash management and working capital optimisation Systems & Process Innovation - Partner with IT to drive digital transformation within finance operations - Lead the evaluation and implementation of finance technology solutions - Develop enhanced management information systems and reporting tools - Champion process automation and efficiency improvements - Design and implement data analytics capabilities to provide deeper business insights Person specification and experience required: - Qualified accountant (ACA/ACCA/CIMA) with 10+ years post-qualification experience - Minimum 10 years in a senior finance leadership role - Experience within an SME background an advantage due to the businesses operating as stand-alone units - Proven track record of leading and developing finance teams of 10+ people - Experience working in a matrix structure within a multinational organisation - Demonstrable success in business partnering with commercial operations - Experience managing financial integrations and change projects - Strong background in financial reporting, planning and analysis - Experience with ERP systems implementation or optimisation (JDE experience advantageous) - Distinct advantage if you have previous FMCG industry experience; or worked within another Manufacturing company. Technical Skills - Expert knowledge of UK accounting standards and IFRS - Advanced Excel and financial modelling capabilities - Strong understanding of tax legislation and treasury management - Experience with business intelligence tools and data visualisation - Working knowledge of modern finance technologies and automation tools - Familiarity with internal controls frameworks and risk management Additional benefits include; Car Allowance 7,000. Annual holiday allowance 25 days. After 4 years completed service, it will increase to 26 days and after 5 years completed service it will increase to 28 days. Employees will be given the opportunity to buy or sell up to 5 days holiday per holiday. Pension: Group personal pension, company contribution of 4%. Life Cover: 3 x your salary in the event of your death to your nominated beneficiary Medical plan
Oct 04, 2025
Full time
Head of Finance Salary: Hybrid Competitive + 15% non-contractual bonus + Car of 7,000 + comprehensive benefits package Work Pattern: Monday - Friday. 37.5 working hours per week, total 8.5 hours per day, between hours of 7.30am - 18.00pm Overall purpose of job: The Head of Finance is a pivotal leadership role within our client's organisation. Reporting to the UK Executive Team and with matrix reporting to the Group Finance function in Europe, you will lead a team of 17 finance professionals and play a critical role in driving business performance, ensuring compliance, and enabling strategic decision-making. This position demands exceptional strategic vision combined with operational expertise, offering the opportunity to make a significant impact on our 0.4bn UK business. You will partner closely with operational leaders across multiple business units to drive profitability while maintaining robust financial governance. The ideal candidate will bring strategic financial leadership experience from within FMCG or a comparable industry environment. You must demonstrate a track record of building high-performing teams and driving business value through financial insights and commercial acumen. Key areas of responsibility: Strategic Financial Leadership - Partner with UK Executive Team to develop and execute financial strategies aligned with global business objectives - Provide critical financial insights and decision support to drive business performance - Lead strategic projects including potential acquisitions, business integrations, and major capital investments - Identify and implement synergies across UK business units to maximise operational efficiency - Drive continuous improvement initiatives across finance operations Financial Management & Reporting - Oversee all financial operations for UK entities with combined turnover of circa 0.4bn - Ensure timely, accurate monthly, quarterly and annual reporting to both UK leadership and Group headquarters - Maintain rigorous financial controls and governance frameworks - Lead the annual budgeting and forecasting processes - Manage relationships with external auditors to deliver consistently clean audit outcomes - Oversee tax planning and compliance, working with specialist advisors to optimise the Group's tax position - Ensure compliance with all relevant accounting standards including FRS101, FRS102, and IFRS Commercial & Business Partnering - Act as key financial partner to business unit Managing Directors - Provide sophisticated financial analysis to support strategic decision-making - Challenge commercial assumptions and ensure robust business cases for investments - Identify profit maximisation opportunities and develop strategies to action - Present financial performance and insights to senior stakeholders at local and Group level Risk Management & Governance - Ensure robust Internal Control Framework for Financial Reporting (ICFR) - Develop and maintain effective risk management strategies - Lead the ongoing enhancement of financial policies and procedures - Ensure compliance with all regulatory requirements and Group policies - Maintain oversight of cash management and working capital optimisation Systems & Process Innovation - Partner with IT to drive digital transformation within finance operations - Lead the evaluation and implementation of finance technology solutions - Develop enhanced management information systems and reporting tools - Champion process automation and efficiency improvements - Design and implement data analytics capabilities to provide deeper business insights Person specification and experience required: - Qualified accountant (ACA/ACCA/CIMA) with 10+ years post-qualification experience - Minimum 10 years in a senior finance leadership role - Experience within an SME background an advantage due to the businesses operating as stand-alone units - Proven track record of leading and developing finance teams of 10+ people - Experience working in a matrix structure within a multinational organisation - Demonstrable success in business partnering with commercial operations - Experience managing financial integrations and change projects - Strong background in financial reporting, planning and analysis - Experience with ERP systems implementation or optimisation (JDE experience advantageous) - Distinct advantage if you have previous FMCG industry experience; or worked within another Manufacturing company. Technical Skills - Expert knowledge of UK accounting standards and IFRS - Advanced Excel and financial modelling capabilities - Strong understanding of tax legislation and treasury management - Experience with business intelligence tools and data visualisation - Working knowledge of modern finance technologies and automation tools - Familiarity with internal controls frameworks and risk management Additional benefits include; Car Allowance 7,000. Annual holiday allowance 25 days. After 4 years completed service, it will increase to 26 days and after 5 years completed service it will increase to 28 days. Employees will be given the opportunity to buy or sell up to 5 days holiday per holiday. Pension: Group personal pension, company contribution of 4%. Life Cover: 3 x your salary in the event of your death to your nominated beneficiary Medical plan
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
