£30,680 per annum pro rata - Temporary Position Luxury Brand Retail Division Based in Bicester, we are recruiting for a new luxury fashion pop up. In the role of Supervisor you will be a brand ambassador, supporting the management team in leading the shop floor, overseeing day to day operations, and offering excellent customer service to carry customers through an open minded, creative, and indulgent client journey. Working 5 out of 7 days and 40 hours per week. Training is scheduled from the 8th of June, with the planned opening to commence on the 22nd of June 2026. You must be available for the full length of the assignment. Responsibilities Cover the shop floor acting as lead, overseeing team performance. Manage the team daily, covering management as required. Conduct daily team briefs. Support and motivate the team, working alongside the sales and stock staff members. Help with back office admin tasks. Lead by example, providing the highest levels of quality and using the brand's passion and elegance to support your customers through their journey in store. Provide the team with feedback to support growth and development. Compete stock management and have awareness of inventory levels. Ensure visual merchandising is aligned with the brand vision. Qualifications Strong experience working in a luxury retail fashion environment, with emphasis on team supervision. Work well within a team, holding key focus on building and developing together and reaching a common goal. Experience storytelling, connecting on a deeper level, and giving meaning to each client journey. Be a hands on leader, supporting the team on the sales floor. Good organisational skills, with high levels of attention to detail. Excellent critical thinking skills. Adaptable and able to thrive in a fast paced retail environment. This is a fantastic opportunity to join a creative brand with ambition and growth aspirations.
May 17, 2026
Full time
£30,680 per annum pro rata - Temporary Position Luxury Brand Retail Division Based in Bicester, we are recruiting for a new luxury fashion pop up. In the role of Supervisor you will be a brand ambassador, supporting the management team in leading the shop floor, overseeing day to day operations, and offering excellent customer service to carry customers through an open minded, creative, and indulgent client journey. Working 5 out of 7 days and 40 hours per week. Training is scheduled from the 8th of June, with the planned opening to commence on the 22nd of June 2026. You must be available for the full length of the assignment. Responsibilities Cover the shop floor acting as lead, overseeing team performance. Manage the team daily, covering management as required. Conduct daily team briefs. Support and motivate the team, working alongside the sales and stock staff members. Help with back office admin tasks. Lead by example, providing the highest levels of quality and using the brand's passion and elegance to support your customers through their journey in store. Provide the team with feedback to support growth and development. Compete stock management and have awareness of inventory levels. Ensure visual merchandising is aligned with the brand vision. Qualifications Strong experience working in a luxury retail fashion environment, with emphasis on team supervision. Work well within a team, holding key focus on building and developing together and reaching a common goal. Experience storytelling, connecting on a deeper level, and giving meaning to each client journey. Be a hands on leader, supporting the team on the sales floor. Good organisational skills, with high levels of attention to detail. Excellent critical thinking skills. Adaptable and able to thrive in a fast paced retail environment. This is a fantastic opportunity to join a creative brand with ambition and growth aspirations.
£32,250 per annum pro rata-Temporary Position Luxury Brand Retail Division We are looking for an experienced leader to join our client a pop up location working as a Deputy Manager. The brand, with a focus on expression, art, creativity and an open mind environment, seeks someone who can embody its image and support the inspiration and development of the team. As a Deputy Manager within this fashion boutique, you will be monitoring sales figures, the achievement of targets and working closely with the Store Manager. Paying £32,240 per annum pro rata, working 5 out of 7 days per week, training will begin on 8 June with a planned start date of 22 June 2026, running for 3 months. Duties of the Deputy Manager Work cohesively with the Store Manager to build an action plan aimed at growth and achieving targets. Prepare regular reports. Monitor competitor activity and keep up to date with trends. Assist with training and development of the team, encouraging clientelling behaviour and personalised experiences for customers. Define key objectives and goals alongside the Store Manager. Maintain visual merchandising standards on the shop floor. Support back of house administration. Motivate and drive the team, supporting on the sales floor as required. Experience / Profile Previous experience within a supervisory or management role in a Luxury Fashion brand. Solid market knowledge and understanding. Work on the shop floor with your team, taking a hands on approach to teaching and motivation. Strong relationship building skills, working well with management to share a singular vision and results. Good analytical skills with excellent problem solving. Comfortable working in fast paced retail. This is an excellent opportunity for someone looking to support a small team, develop staff, and support operations. Availability for the full length of the contract is required.
May 17, 2026
Full time
£32,250 per annum pro rata-Temporary Position Luxury Brand Retail Division We are looking for an experienced leader to join our client a pop up location working as a Deputy Manager. The brand, with a focus on expression, art, creativity and an open mind environment, seeks someone who can embody its image and support the inspiration and development of the team. As a Deputy Manager within this fashion boutique, you will be monitoring sales figures, the achievement of targets and working closely with the Store Manager. Paying £32,240 per annum pro rata, working 5 out of 7 days per week, training will begin on 8 June with a planned start date of 22 June 2026, running for 3 months. Duties of the Deputy Manager Work cohesively with the Store Manager to build an action plan aimed at growth and achieving targets. Prepare regular reports. Monitor competitor activity and keep up to date with trends. Assist with training and development of the team, encouraging clientelling behaviour and personalised experiences for customers. Define key objectives and goals alongside the Store Manager. Maintain visual merchandising standards on the shop floor. Support back of house administration. Motivate and drive the team, supporting on the sales floor as required. Experience / Profile Previous experience within a supervisory or management role in a Luxury Fashion brand. Solid market knowledge and understanding. Work on the shop floor with your team, taking a hands on approach to teaching and motivation. Strong relationship building skills, working well with management to share a singular vision and results. Good analytical skills with excellent problem solving. Comfortable working in fast paced retail. This is an excellent opportunity for someone looking to support a small team, develop staff, and support operations. Availability for the full length of the contract is required.
Memorial Sales Manager 40 hours per week Working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required) Salary from £37,000 - £40,000 per annum basic + OTE up to £20k + Benefits Permanent New Southgate Cemetery & Crematorium Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our colleagues, you might not have considered this line of work before, however with industry training provided and on-going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine. The role As a Memorial Manager, you will lead and support a small team of 2-3 Memorial Advisors, ensuring that site memorial budgets and KPIs are consistently achieved. Alongside your leadership responsibilities, you will take an active and hands on role in guiding bereaved families through the process of selecting a memorial that thoughtfully honours their loved one. This is an ethical, consultative sales role centred on building trust, understanding individual needs, and supporting families at every stage of their memorial journey. You will lead by example, maintaining exceptional standards within the memorial office while overseeing the full process, from initial enquiry through to final installation. Our approach is rooted in care and integrity. We focus on developing meaningful relationships over time, offering tailored guidance that reflects each family s wishes. Whether simple and understated or more elaborate, you and your team will play a vital role in helping families create a lasting tribute that feels uniquely personal. Key responsibilities: Care & Consultative Sales Build trusted, long-term relationships with bereaved families. Use active listening and sensitive questioning to understand needs, grief stages, and personal wishes. Present all memorial options (e.g., headstones, jewellery, living memorials, plot choices). Conduct appointments in person, by phone, and via the Chronicle system. Walk families through the grounds to help them visualise options. Provide cost breakdowns and process transactions. Operational & Administrative Duties Manage the full memorial process from enquiry to installation. Liaise with suppliers, including stonemasons, to coordinate orders. Handle emails, calls, paperwork, and customer queries. Support dispersal/interment of cremated remains. Maintain high standards across buildings, grounds, and memorial areas. Business & Commercial Focus Responsible for achieving monthly memorial sales targets for yourself and your team. Maintain consistency of memorial offerings across the site. Identify new memorial opportunities and support group-wide initiatives. Monitor competitors and local market trends. Build relationships with external stakeholders to grow business. People & Collaboration Lead, develop and support a small team within the memorial office including regular 1-2-1 s, & performance reviews. Work closely with Crematorium & Cemetery Manager, Head of Division, and Operations Managers and our stonemasons. Support wider site operations during staff absence. Share best practice across the Westerleigh Group. Quality, Compliance & Safety This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for. About you Previous experience as a Sales Manager / Sales Team Leader / Sales Supervisor, Sales Consultant / Account Manager, Client Relationship Manager, Business Development Manager / Funeral Manager or in a role that involved consultative sales e.g. Jewellery Store Manager / Luxury Retail Manager. You might not know everything there is to know about the bereavement sector, however there is no better place to learn. Experience of leading a team. Consultative sales experience and proven track record. Natural communicator with a flair for building relationships and providing excellent customer service. Empathy, professionalism, and ability to handle sensitive situations. Resilient and organised with excellent attention to detail. A good active listener, sometimes our customers will want to take things slow and chat their options over a cup of tea and that s fine by us. Flexible approach to hours. Excellent Administration and IT skills. Comfortable using Word / Excel, writing emails and letters. A real team player, with compassion and the desire to make a difference every day. What We Offer If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team. In addition to salary, you will also be eligible for the following benefits: Memorial sales bonus 33 days holiday (Includes 8 days bank holiday) Life Assurance A choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa) Access to a wide range of retail discounts and wellbeing support Ongoing learning & development Employee Assistance / Occupational health support Program Mindfulness App Mental Health First Ambassadors The benefit we hope you ll never need: Free Cremation benefit for Immediate family Bereavement Leave Enhanced maternity & paternity pay Recognition scheme Free Flu jab Smart uniform and PPE provided Free parking What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
May 16, 2026
Full time
Memorial Sales Manager 40 hours per week Working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required) Salary from £37,000 - £40,000 per annum basic + OTE up to £20k + Benefits Permanent New Southgate Cemetery & Crematorium Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our colleagues, you might not have considered this line of work before, however with industry training provided and on-going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine. The role As a Memorial Manager, you will lead and support a small team of 2-3 Memorial Advisors, ensuring that site memorial budgets and KPIs are consistently achieved. Alongside your leadership responsibilities, you will take an active and hands on role in guiding bereaved families through the process of selecting a memorial that thoughtfully honours their loved one. This is an ethical, consultative sales role centred on building trust, understanding individual needs, and supporting families at every stage of their memorial journey. You will lead by example, maintaining exceptional standards within the memorial office while overseeing the full process, from initial enquiry through to final installation. Our approach is rooted in care and integrity. We focus on developing meaningful relationships over time, offering tailored guidance that reflects each family s wishes. Whether simple and understated or more elaborate, you and your team will play a vital role in helping families create a lasting tribute that feels uniquely personal. Key responsibilities: Care & Consultative Sales Build trusted, long-term relationships with bereaved families. Use active listening and sensitive questioning to understand needs, grief stages, and personal wishes. Present all memorial options (e.g., headstones, jewellery, living memorials, plot choices). Conduct appointments in person, by phone, and via the Chronicle system. Walk families through the grounds to help them visualise options. Provide cost breakdowns and process transactions. Operational & Administrative Duties Manage the full memorial process from enquiry to installation. Liaise with suppliers, including stonemasons, to coordinate orders. Handle emails, calls, paperwork, and customer queries. Support dispersal/interment of cremated remains. Maintain high standards across buildings, grounds, and memorial areas. Business & Commercial Focus Responsible for achieving monthly memorial sales targets for yourself and your team. Maintain consistency of memorial offerings across the site. Identify new memorial opportunities and support group-wide initiatives. Monitor competitors and local market trends. Build relationships with external stakeholders to grow business. People & Collaboration Lead, develop and support a small team within the memorial office including regular 1-2-1 s, & performance reviews. Work closely with Crematorium & Cemetery Manager, Head of Division, and Operations Managers and our stonemasons. Support wider site operations during staff absence. Share best practice across the Westerleigh Group. Quality, Compliance & Safety This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for. About you Previous experience as a Sales Manager / Sales Team Leader / Sales Supervisor, Sales Consultant / Account Manager, Client Relationship Manager, Business Development Manager / Funeral Manager or in a role that involved consultative sales e.g. Jewellery Store Manager / Luxury Retail Manager. You might not know everything there is to know about the bereavement sector, however there is no better place to learn. Experience of leading a team. Consultative sales experience and proven track record. Natural communicator with a flair for building relationships and providing excellent customer service. Empathy, professionalism, and ability to handle sensitive situations. Resilient and organised with excellent attention to detail. A good active listener, sometimes our customers will want to take things slow and chat their options over a cup of tea and that s fine by us. Flexible approach to hours. Excellent Administration and IT skills. Comfortable using Word / Excel, writing emails and letters. A real team player, with compassion and the desire to make a difference every day. What We Offer If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team. In addition to salary, you will also be eligible for the following benefits: Memorial sales bonus 33 days holiday (Includes 8 days bank holiday) Life Assurance A choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa) Access to a wide range of retail discounts and wellbeing support Ongoing learning & development Employee Assistance / Occupational health support Program Mindfulness App Mental Health First Ambassadors The benefit we hope you ll never need: Free Cremation benefit for Immediate family Bereavement Leave Enhanced maternity & paternity pay Recognition scheme Free Flu jab Smart uniform and PPE provided Free parking What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
PROPERTY The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation. POSITION PURPOSE Responsible for Day to Day running of the Housekeeping Department. Ensuring highest standards of cleanliness for all rooms and public areas and effective distribution of all linen around the report. Provide training, coaching, and counseling to all housekeeping employees. ESSENTIAL FUNCTIONS Manage the daily operations of the Housekeeping and the Laundry departments. Assist in managing the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction. Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services. Coordinate department's activities with other departments to facilitate increased levels of communication and guest satisfaction. Facilitate, training, and evaluating job performance. Provide ongoing training and development to all positions. Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support. Conduct inspections of guest rooms and provide feedback to room attendants. Manage administrative duties. Liaise with all members of staff: Front Office, Engineering, Contract Cleaners, Linen Room, Florist and Stores, Room Attendants, Public Area Cleaners, Turn Down Maids. To undertake departmental training of all associates who you supervise directly. To ensure full Health & Safety compliance within the department and by all department associates. To ensure department standards for all quality initiatives such as AOS, Medallia, Forbes. CANDIDATE SPECIFICATION Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Must possess basic computational ability. Must possess basic computer skills. Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Previous experience in a supervisory role essential however desirable for a seasonal role as training will be provided. EXPERIENCE Minimum at least 1 year in housekeeping. Requires good communication skills, both verbal and written. Knowledge of computer and math skills required. Supervisory experience. BENEFITS Subsidised staff accommodation (if required). Access to a staff meal on duty in the staff canteen. Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family. Discounts available at the Food & Beverage outlets and the Golf Professional Shop. Resort Facilities - use of the Spa, Gym and Golf facilities. (subject to some restrictions). Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties. Uniforms - a uniform will be provided, and items will be laundered at the Company's expense. Employee Assistance Programme - offering a range of Employee Assistance Help Lines. Ongoing training and development, first class hospitality training & apprenticeship programmes are available. COMPENSATION To be discussed.
May 15, 2026
Full time
PROPERTY The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation. POSITION PURPOSE Responsible for Day to Day running of the Housekeeping Department. Ensuring highest standards of cleanliness for all rooms and public areas and effective distribution of all linen around the report. Provide training, coaching, and counseling to all housekeeping employees. ESSENTIAL FUNCTIONS Manage the daily operations of the Housekeeping and the Laundry departments. Assist in managing the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction. Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services. Coordinate department's activities with other departments to facilitate increased levels of communication and guest satisfaction. Facilitate, training, and evaluating job performance. Provide ongoing training and development to all positions. Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support. Conduct inspections of guest rooms and provide feedback to room attendants. Manage administrative duties. Liaise with all members of staff: Front Office, Engineering, Contract Cleaners, Linen Room, Florist and Stores, Room Attendants, Public Area Cleaners, Turn Down Maids. To undertake departmental training of all associates who you supervise directly. To ensure full Health & Safety compliance within the department and by all department associates. To ensure department standards for all quality initiatives such as AOS, Medallia, Forbes. CANDIDATE SPECIFICATION Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Must possess basic computational ability. Must possess basic computer skills. Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Previous experience in a supervisory role essential however desirable for a seasonal role as training will be provided. EXPERIENCE Minimum at least 1 year in housekeeping. Requires good communication skills, both verbal and written. Knowledge of computer and math skills required. Supervisory experience. BENEFITS Subsidised staff accommodation (if required). Access to a staff meal on duty in the staff canteen. Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family. Discounts available at the Food & Beverage outlets and the Golf Professional Shop. Resort Facilities - use of the Spa, Gym and Golf facilities. (subject to some restrictions). Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties. Uniforms - a uniform will be provided, and items will be laundered at the Company's expense. Employee Assistance Programme - offering a range of Employee Assistance Help Lines. Ongoing training and development, first class hospitality training & apprenticeship programmes are available. COMPENSATION To be discussed.
DB Charles Recruitment are working with a beautifully successful luxury retailer looking to hire a permanent Store Manager to join the business and work in one of their stores based in Salisbury. The business have a well established reputation across the UK and proudly represent some fantastic names and brands. This position is a permanent role and will report directly into senior leadership. They will be managing a team of 7 / 8 people, including an assistant manager and supervisor. Overall, the person will be tasked with the effective smooth running of the store, driving the team performance and store turnover but always ensuring exceptional levels of customer service are adhered to. Day to day duties and aspects of the role will include: Day to day and long term effective store management People & team management Managing through personal actions. Demonstrating to the team how things should be done. Working towards store sales targets Upholding fantastic store visual standards Building and maintaining relationships with customers Maximising sales opportunities Work towards and drive the team to hit all KPI's & targets Daily walkthroughs to identify opportunities to increase sales Ensure the team are deployed effectively Be aware of upselling and cross selling opportunities Drive & motivate the team to increase performance Promoting training and development Driving productivity DB Charles have had a thorough brief from the business on what they are seeking from a candidate, which will include a number of the below: A strong retail background in store management or someone looking for the step up from Assistant Manager A retail background working within a luxury or premium environment, such as Jewellery, Watches & high cost brands A consultative retail background Experienced in 1-2-1 retail selling Experienced in managing KPIs and budgets to effectively run and improve store performance Track record of driving sales and performance A demonstrable background in managing a team Someone sales driven however with the ability to combine this with outstanding service level skills Excels in handling management situations Someone happy to commit to weekend retail working where required The client can offer a competitive annual salary, plus additional bonus scheme. This information will be discussed and disclosed directly with candidates when applying. If interested we would love you to apply and begin speaking with us further about the role.
May 15, 2026
Full time
DB Charles Recruitment are working with a beautifully successful luxury retailer looking to hire a permanent Store Manager to join the business and work in one of their stores based in Salisbury. The business have a well established reputation across the UK and proudly represent some fantastic names and brands. This position is a permanent role and will report directly into senior leadership. They will be managing a team of 7 / 8 people, including an assistant manager and supervisor. Overall, the person will be tasked with the effective smooth running of the store, driving the team performance and store turnover but always ensuring exceptional levels of customer service are adhered to. Day to day duties and aspects of the role will include: Day to day and long term effective store management People & team management Managing through personal actions. Demonstrating to the team how things should be done. Working towards store sales targets Upholding fantastic store visual standards Building and maintaining relationships with customers Maximising sales opportunities Work towards and drive the team to hit all KPI's & targets Daily walkthroughs to identify opportunities to increase sales Ensure the team are deployed effectively Be aware of upselling and cross selling opportunities Drive & motivate the team to increase performance Promoting training and development Driving productivity DB Charles have had a thorough brief from the business on what they are seeking from a candidate, which will include a number of the below: A strong retail background in store management or someone looking for the step up from Assistant Manager A retail background working within a luxury or premium environment, such as Jewellery, Watches & high cost brands A consultative retail background Experienced in 1-2-1 retail selling Experienced in managing KPIs and budgets to effectively run and improve store performance Track record of driving sales and performance A demonstrable background in managing a team Someone sales driven however with the ability to combine this with outstanding service level skills Excels in handling management situations Someone happy to commit to weekend retail working where required The client can offer a competitive annual salary, plus additional bonus scheme. This information will be discussed and disclosed directly with candidates when applying. If interested we would love you to apply and begin speaking with us further about the role.
Back of House Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 40 hours per week, including weekends Reporting to : Director of Food & Beverage and Food & Beverage Manager Responsible for : Stewarding Team, Back of House Supervisors, Kitchen Porters and BOH Support Teams Job Purpose: Working closely with the Director of Food & Beverage, Food & Beverage Manager, and Executive Kitchen leadership, the Back of House Manager will drive operational excellence, hygiene compliance, team performance, and efficiency across all BOH operations, supporting the overall success and reputation of Rockliffe Hall. Key responsibilities of the Back of House Manager : Oversee the daily operation of all back-of-house areas across kitchens, restaurants, bars, events, and banqueting Ensure BOH operations fully support front-of-house service delivery and culinary execution Manage cleaning standards, waste management, recycling, and sustainability practices across all BOH areas Ensure correct procedures for goods delivery, storage, and internal transfers are followed Monitor operational efficiency and implement improvements to workflows and resource allocation Work closely with the Executive Head Chef and F&B leadership to align BOH operations with service requirements Support new openings, events, and peak trading periods with appropriate BOH planning and staffing Uphold Rockliffe Hall's brand standards across all BOH environments Lead, recruit, train, and develop a high-performing stewardship and BOH support team Ensure all new starters receive a comprehensive BOH induction and role-specific training Conduct regular job chats, performance reviews, and annual appraisals Provide ongoing coaching, mentoring, and statutory training Create a positive, respectful, and disciplined working culture within BOH teams Manage attendance, performance, and conduct issues in line with company procedures Support succession planning and internal development within BOH roles Represent BOH operations at daily and weekly operational meetings About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 12, 2026
Full time
Back of House Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 40 hours per week, including weekends Reporting to : Director of Food & Beverage and Food & Beverage Manager Responsible for : Stewarding Team, Back of House Supervisors, Kitchen Porters and BOH Support Teams Job Purpose: Working closely with the Director of Food & Beverage, Food & Beverage Manager, and Executive Kitchen leadership, the Back of House Manager will drive operational excellence, hygiene compliance, team performance, and efficiency across all BOH operations, supporting the overall success and reputation of Rockliffe Hall. Key responsibilities of the Back of House Manager : Oversee the daily operation of all back-of-house areas across kitchens, restaurants, bars, events, and banqueting Ensure BOH operations fully support front-of-house service delivery and culinary execution Manage cleaning standards, waste management, recycling, and sustainability practices across all BOH areas Ensure correct procedures for goods delivery, storage, and internal transfers are followed Monitor operational efficiency and implement improvements to workflows and resource allocation Work closely with the Executive Head Chef and F&B leadership to align BOH operations with service requirements Support new openings, events, and peak trading periods with appropriate BOH planning and staffing Uphold Rockliffe Hall's brand standards across all BOH environments Lead, recruit, train, and develop a high-performing stewardship and BOH support team Ensure all new starters receive a comprehensive BOH induction and role-specific training Conduct regular job chats, performance reviews, and annual appraisals Provide ongoing coaching, mentoring, and statutory training Create a positive, respectful, and disciplined working culture within BOH teams Manage attendance, performance, and conduct issues in line with company procedures Support succession planning and internal development within BOH roles Represent BOH operations at daily and weekly operational meetings About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Floor Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 45 hours per week, including weekends Reporting to : Bar Manager and Food & Beverage Manager Responsible fo r: Bar Supervisors, Floor Supervisors, Bartenders, Cocktail Servers and Support Staff (across the floor) Job Purpose: We're looking for an experienced Floor Manager who will be responsible for leading front-of-house floor operations during evening service, ensuring a polished, vibrant, and engaging guest experience. This is a highly visible, hands-on role focused on service excellence, atmosphere management, and seamless coordination between bar and floor teams. The Floor Manager will act as the senior operational lead during service, setting the pace, maintaining standards, and ensuring delivers a consistently elevated evening bar experience. Key responsibilities of the Floor Manager : Oversee the smooth running of floor operations during evening service Coordinate service flow between bar, cocktail servers, and floor teams Monitor pacing, guest volumes, and atmosphere throughout the night Ensure opening, service, and close-down procedures are executed correctly Maintain clear communication with the Bar Manager during service Address service or guest experience issues in real time Lead and support supervisors and floor-based team members during shifts Allocate floor sections and roles in line with service demands Deliver pre-service briefings and maintain communication during service Coach team members in service style, confidence, and guest engagement Manage performance and behaviour standards during service Maintain a strong, confident presence on the bar floor Engage naturally with guests, enhancing energy and atmosphere Handle guest feedback professionally and discreetly Ensure presentation, lighting, music levels, and ambiance align with the brand About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Floor Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 12, 2026
Full time
Floor Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 45 hours per week, including weekends Reporting to : Bar Manager and Food & Beverage Manager Responsible fo r: Bar Supervisors, Floor Supervisors, Bartenders, Cocktail Servers and Support Staff (across the floor) Job Purpose: We're looking for an experienced Floor Manager who will be responsible for leading front-of-house floor operations during evening service, ensuring a polished, vibrant, and engaging guest experience. This is a highly visible, hands-on role focused on service excellence, atmosphere management, and seamless coordination between bar and floor teams. The Floor Manager will act as the senior operational lead during service, setting the pace, maintaining standards, and ensuring delivers a consistently elevated evening bar experience. Key responsibilities of the Floor Manager : Oversee the smooth running of floor operations during evening service Coordinate service flow between bar, cocktail servers, and floor teams Monitor pacing, guest volumes, and atmosphere throughout the night Ensure opening, service, and close-down procedures are executed correctly Maintain clear communication with the Bar Manager during service Address service or guest experience issues in real time Lead and support supervisors and floor-based team members during shifts Allocate floor sections and roles in line with service demands Deliver pre-service briefings and maintain communication during service Coach team members in service style, confidence, and guest engagement Manage performance and behaviour standards during service Maintain a strong, confident presence on the bar floor Engage naturally with guests, enhancing energy and atmosphere Handle guest feedback professionally and discreetly Ensure presentation, lighting, music levels, and ambiance align with the brand About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Floor Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Event Operations Assistant Manager Location: Rockliffe Hall, Darlington Salary : £35,000 to £37,500 per annum Hours : Fulltime - 45 hours per week, including weekends Reports to : Events Operations Manager and Director of Food & Beverage Responsible for: Events Supervisor, Events Waiting Staff, Bar Staff and Support Teams (event delivery & service) Job Purpose: We're looking for an experienced, Event Operations Assistant Manager to support the delivery of exceptional events across Rockliffe Hall, ensuring all operational aspects of conferences, weddings, private dining and special events are executed to the highest standards. This role is hands-on and service-led, with a strong focus on event setup, team supervision, guest experience, and seamless coordination between departments. Working closely with the Event Operations Manager, the role ensures events are delivered smoothly, professionally, and in line with the resort's luxury standards, supporting both the guest journey and the performance of operational teams. Key responsibilities of the Event Operations Assistant Manager : Support the planning and delivery of all operational aspects of events across the resort Assist with room set-ups, event turnarounds, and breakdowns in line with event specifications Ensure event spaces are fully prepared, presented, and service-ready always Coordinate closely with kitchen, bar, AV, housekeeping, and front-of-house teams Monitor event timelines and service flow to ensure smooth delivery Act as an operational point of contact during live events Support the execution of weddings, conferences, private dining, and high-profile functions Escalate operational challenges promptly and professionally Supervise and support event supervisors and event service teams during builds and live events Allocate roles and responsibilities clearly to ensure effective event delivery Lead by example, maintaining calm, clarity, and professionalism always Deliver pre-event briefings and support clear communication throughout service Provide real-time coaching and support during events Uphold performance, conduct, and service standards consistently Support training and development of event team members Support the delivery of polished, attentive, and personalised event service Maintain a visible presence during events, engaging with clients and guests where appropriate Ensure VIP guests, key clients, and special requirements are acknowledged and supported Handle guest feedback or concerns professionally and discreetly Ensure event presentation, styling, and atmosphere align with brand expectations Support the creation of memorable and seamless guest experiences About Us : Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of a highly professional Event and Operations Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 12, 2026
Full time
Event Operations Assistant Manager Location: Rockliffe Hall, Darlington Salary : £35,000 to £37,500 per annum Hours : Fulltime - 45 hours per week, including weekends Reports to : Events Operations Manager and Director of Food & Beverage Responsible for: Events Supervisor, Events Waiting Staff, Bar Staff and Support Teams (event delivery & service) Job Purpose: We're looking for an experienced, Event Operations Assistant Manager to support the delivery of exceptional events across Rockliffe Hall, ensuring all operational aspects of conferences, weddings, private dining and special events are executed to the highest standards. This role is hands-on and service-led, with a strong focus on event setup, team supervision, guest experience, and seamless coordination between departments. Working closely with the Event Operations Manager, the role ensures events are delivered smoothly, professionally, and in line with the resort's luxury standards, supporting both the guest journey and the performance of operational teams. Key responsibilities of the Event Operations Assistant Manager : Support the planning and delivery of all operational aspects of events across the resort Assist with room set-ups, event turnarounds, and breakdowns in line with event specifications Ensure event spaces are fully prepared, presented, and service-ready always Coordinate closely with kitchen, bar, AV, housekeeping, and front-of-house teams Monitor event timelines and service flow to ensure smooth delivery Act as an operational point of contact during live events Support the execution of weddings, conferences, private dining, and high-profile functions Escalate operational challenges promptly and professionally Supervise and support event supervisors and event service teams during builds and live events Allocate roles and responsibilities clearly to ensure effective event delivery Lead by example, maintaining calm, clarity, and professionalism always Deliver pre-event briefings and support clear communication throughout service Provide real-time coaching and support during events Uphold performance, conduct, and service standards consistently Support training and development of event team members Support the delivery of polished, attentive, and personalised event service Maintain a visible presence during events, engaging with clients and guests where appropriate Ensure VIP guests, key clients, and special requirements are acknowledged and supported Handle guest feedback or concerns professionally and discreetly Ensure event presentation, styling, and atmosphere align with brand expectations Support the creation of memorable and seamless guest experiences About Us : Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of a highly professional Event and Operations Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Quest Search and Selection Ltd
Portsmouth, Hampshire
The role of this Junior Manager role is to drive sales, operational excellence, and outstanding customer service to our store. In this role, you'll work closely with the Store Manager to inspire and motivate the team while adding real value to the business. This international premium retailer & brand has been established for over 80 years and has continued success in Europe & Asia. This store provides an exciting array of luxury products and a premium experience with their carefully edited collection of their European merchandise including fashion & accessories. Key Responsibilities of this Junior Manager role : Support the Store Manager in motivating and guiding the team to deliver strong results. Drive sales and performance through exceptional customer service, effective visual merchandising, and team development. Create a positive workplace where the team can excel and customers enjoy a seamless experience. Lead by example with enthusiasm, passion, and a positive attitude. Embrace the hands-on nature of the role, including tasks such as early deliveries, stockroom management, manual handling. Maintain high standards of store presentation and visual merchandising. Monitor performance and trends, taking proactive action with stock management and floor layouts. Involved in operational tasks such as banking & keyholder responsibilities To be successful in this Junior Manager role - Ideally having Supervisor, key holder, senior sales, deputy or assistant store management experience. Proficient in Microsoft Office with strong computer literacy skills. Proven leadership experience within a retail environment. Background in delivering one-to-one, premium, sales-focused customer experiences. Solid understanding of retail KPIs and performance metrics. Benefits of this Junior Manager role - Bonus monthly bonus potential Medical, dental, vision, life insurance Employee discounts on products This is a great opportunity as part of your career progression and be part of an evolving business. If you have the right skills based on the description above please apply by sending your CV today quoting the reference JO-65. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Oct 07, 2025
Full time
The role of this Junior Manager role is to drive sales, operational excellence, and outstanding customer service to our store. In this role, you'll work closely with the Store Manager to inspire and motivate the team while adding real value to the business. This international premium retailer & brand has been established for over 80 years and has continued success in Europe & Asia. This store provides an exciting array of luxury products and a premium experience with their carefully edited collection of their European merchandise including fashion & accessories. Key Responsibilities of this Junior Manager role : Support the Store Manager in motivating and guiding the team to deliver strong results. Drive sales and performance through exceptional customer service, effective visual merchandising, and team development. Create a positive workplace where the team can excel and customers enjoy a seamless experience. Lead by example with enthusiasm, passion, and a positive attitude. Embrace the hands-on nature of the role, including tasks such as early deliveries, stockroom management, manual handling. Maintain high standards of store presentation and visual merchandising. Monitor performance and trends, taking proactive action with stock management and floor layouts. Involved in operational tasks such as banking & keyholder responsibilities To be successful in this Junior Manager role - Ideally having Supervisor, key holder, senior sales, deputy or assistant store management experience. Proficient in Microsoft Office with strong computer literacy skills. Proven leadership experience within a retail environment. Background in delivering one-to-one, premium, sales-focused customer experiences. Solid understanding of retail KPIs and performance metrics. Benefits of this Junior Manager role - Bonus monthly bonus potential Medical, dental, vision, life insurance Employee discounts on products This is a great opportunity as part of your career progression and be part of an evolving business. If you have the right skills based on the description above please apply by sending your CV today quoting the reference JO-65. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Job Description Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions. Performing verification of all HACCP paperwork ensuring it is kept up to date Monitoring of CCP's and temperature records Overseeing maintaining of the traceability systems Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area Preparing samples for finished product microbiological testing and taste Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation. Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting. English - excellent (written & spoken) Meticulous attention to detail and precise record keeping skills Ability to influence different departments to suggest, implement and track more efficient processes Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays. Right to work in the UK Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £28,000.00 per year Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Oct 06, 2025
Full time
Job Description Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions. Performing verification of all HACCP paperwork ensuring it is kept up to date Monitoring of CCP's and temperature records Overseeing maintaining of the traceability systems Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area Preparing samples for finished product microbiological testing and taste Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation. Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting. English - excellent (written & spoken) Meticulous attention to detail and precise record keeping skills Ability to influence different departments to suggest, implement and track more efficient processes Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays. Right to work in the UK Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £28,000.00 per year Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Job Description Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions. Performing verification of all HACCP paperwork ensuring it is kept up to date Monitoring of CCP's and temperature records Overseeing maintaining of the traceability systems Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area Preparing samples for finished product microbiological testing and taste Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation. Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting. English - excellent (written & spoken) Meticulous attention to detail and precise record keeping skills Ability to influence different departments to suggest, implement and track more efficient processes Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays. Right to work in the UK Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £28,000.00 per year Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Oct 02, 2025
Full time
Job Description Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions. Performing verification of all HACCP paperwork ensuring it is kept up to date Monitoring of CCP's and temperature records Overseeing maintaining of the traceability systems Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area Preparing samples for finished product microbiological testing and taste Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation. Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting. English - excellent (written & spoken) Meticulous attention to detail and precise record keeping skills Ability to influence different departments to suggest, implement and track more efficient processes Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays. Right to work in the UK Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £28,000.00 per year Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Job Description Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions. Performing verification of all HACCP paperwork ensuring it is kept up to date Monitoring of CCP's and temperature records Overseeing maintaining of the traceability systems Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area Preparing samples for finished product microbiological testing and taste Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation. Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting. English - excellent (written & spoken) Meticulous attention to detail and precise record keeping skills Ability to influence different departments to suggest, implement and track more efficient processes Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays. Right to work in the UK Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £28,000.00 per year Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Oct 01, 2025
Full time
Job Description Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions. Performing verification of all HACCP paperwork ensuring it is kept up to date Monitoring of CCP's and temperature records Overseeing maintaining of the traceability systems Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area Preparing samples for finished product microbiological testing and taste Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation. Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting. English - excellent (written & spoken) Meticulous attention to detail and precise record keeping skills Ability to influence different departments to suggest, implement and track more efficient processes Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays. Right to work in the UK Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £28,000.00 per year Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
The role of Deputy Manager is to bring commercial drive, operational excellence, and outstanding customer service to our store. In this role, you'll work closely with the Store Manager to inspire and motivate the team while adding real value to the business. This international premium retailer & brand has been established for over 80 years and has continued success in Europe & Asia. This store provides an exciting array of luxury products and a premium experience with their carefully edited collection of their European merchandise including fashion & accessories. Key Responsibilities of this Deputy Manager: Support the Store Manager in motivating and guiding the team to deliver strong results. Drive sales and performance through exceptional customer service, effective visual merchandising, and team development. Create a positive workplace where the team can excel and customers enjoy a seamless experience. Lead by example with enthusiasm, passion, and a positive attitude. Embrace the hands-on nature of the role, including tasks such as early deliveries, stockroom management, manual handling. Maintain high standards of store presentation and visual merchandising. Monitor performance and trends, taking proactive action with stock management and floor layouts. Complete administrative duties accurately and on time, always adhering to company policies and procedures. To be successful in this Deputy Manager : Ideally having Supervisor, Assistant store manager experience. Proficient in Microsoft Office with strong computer literacy skills. Proven leadership experience within a retail environment. Background in delivering one-to-one, premium, sales-focused customer experiences. Solid understanding of retail KPIs and performance metrics. Benefits of this Deputy Manager : A defined career path. Bonus Paid holidays Medical, dental, vision, life insurance Employee discounts on products This is a great opportunity as part of your career progression and be part of an evolving business. If you have the right skills based on the description above please apply by sending your CV today quoting the reference no.JO-49 We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Sep 26, 2025
Full time
The role of Deputy Manager is to bring commercial drive, operational excellence, and outstanding customer service to our store. In this role, you'll work closely with the Store Manager to inspire and motivate the team while adding real value to the business. This international premium retailer & brand has been established for over 80 years and has continued success in Europe & Asia. This store provides an exciting array of luxury products and a premium experience with their carefully edited collection of their European merchandise including fashion & accessories. Key Responsibilities of this Deputy Manager: Support the Store Manager in motivating and guiding the team to deliver strong results. Drive sales and performance through exceptional customer service, effective visual merchandising, and team development. Create a positive workplace where the team can excel and customers enjoy a seamless experience. Lead by example with enthusiasm, passion, and a positive attitude. Embrace the hands-on nature of the role, including tasks such as early deliveries, stockroom management, manual handling. Maintain high standards of store presentation and visual merchandising. Monitor performance and trends, taking proactive action with stock management and floor layouts. Complete administrative duties accurately and on time, always adhering to company policies and procedures. To be successful in this Deputy Manager : Ideally having Supervisor, Assistant store manager experience. Proficient in Microsoft Office with strong computer literacy skills. Proven leadership experience within a retail environment. Background in delivering one-to-one, premium, sales-focused customer experiences. Solid understanding of retail KPIs and performance metrics. Benefits of this Deputy Manager : A defined career path. Bonus Paid holidays Medical, dental, vision, life insurance Employee discounts on products This is a great opportunity as part of your career progression and be part of an evolving business. If you have the right skills based on the description above please apply by sending your CV today quoting the reference no.JO-49 We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
