Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: June 2026 onwards Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
May 14, 2026
Full time
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: June 2026 onwards Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Start Date: 06/07/2026 What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started! About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
May 14, 2026
Full time
Start Date: 06/07/2026 What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started! About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join our team. You will be the first point of contact for customers, providing excellent support and resolving queries efficiently through phone, email, live chat, or face-to-face communication. The successful candidate will have strong communication skills, a positive attitude, and the ability to work well in a fast-paced environment. As a Customer Service Advisor, you will be responsible for: Respond to customer enquiries promptly and professionally Handle incoming calls, emails, and online messages Resolve customer complaints and provide suitable solutions Process orders, payments, refunds, and account updates Maintain accurate customer records and documentation Work towards individual and team performance targets Escalate complex issues to the relevant department when necessary Deliver excellent customer service at all times Follow company policies, procedures, and data protection guidelines The ideal candidate will be: Customer-focused with a proactive approach Friendly, professional, and approachable Strong attention to detail Team player with a positive attitude Resilient under pressure
May 14, 2026
Full time
We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join our team. You will be the first point of contact for customers, providing excellent support and resolving queries efficiently through phone, email, live chat, or face-to-face communication. The successful candidate will have strong communication skills, a positive attitude, and the ability to work well in a fast-paced environment. As a Customer Service Advisor, you will be responsible for: Respond to customer enquiries promptly and professionally Handle incoming calls, emails, and online messages Resolve customer complaints and provide suitable solutions Process orders, payments, refunds, and account updates Maintain accurate customer records and documentation Work towards individual and team performance targets Escalate complex issues to the relevant department when necessary Deliver excellent customer service at all times Follow company policies, procedures, and data protection guidelines The ideal candidate will be: Customer-focused with a proactive approach Friendly, professional, and approachable Strong attention to detail Team player with a positive attitude Resilient under pressure
Service Advisor Prestige Franchised Motor Dealership - Bolton Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join their team. Salary: Basic salary ranging up to 32,500 (depending on experience) Higher package for an experienced Senior Service Advisor Uncapped annual bonus of 4800 Working Hours: Monday to Friday: 8.30am to 5.30pm Saturdays: 8:30am - 12:30pm (1 in 4) - As a service advisor you will be the first point of contact for customers in the Aftersales department. - You will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary. - Dealing with customers' requirements for service and repair work in an efficient and courteous manner. - To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department. - Deliver exceptional levels of customer service. - You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager. - Must have experience in the role, ideally within a prestige dealership. Do you have experience in an automotive service advisor role? If yes, apply today with an up to date CV! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
May 14, 2026
Full time
Service Advisor Prestige Franchised Motor Dealership - Bolton Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join their team. Salary: Basic salary ranging up to 32,500 (depending on experience) Higher package for an experienced Senior Service Advisor Uncapped annual bonus of 4800 Working Hours: Monday to Friday: 8.30am to 5.30pm Saturdays: 8:30am - 12:30pm (1 in 4) - As a service advisor you will be the first point of contact for customers in the Aftersales department. - You will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary. - Dealing with customers' requirements for service and repair work in an efficient and courteous manner. - To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department. - Deliver exceptional levels of customer service. - You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager. - Must have experience in the role, ideally within a prestige dealership. Do you have experience in an automotive service advisor role? If yes, apply today with an up to date CV! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Customer Service Advisor £15.28 per hour Monday to Friday 8am-7pm, Saturday 9am-5pm - No Sundays (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance. You will work every other Saturday as part of a rota) Office-based in Bradley Stoke (BS32) We are currently recruiting for a number of Customer Service Advisors to work for the RAC. RAC is the UK s leading name in the motor breakdown industry and are currently looking to add a number of advisors to their team. With an iconic office perfectly located next to the motorway and with strong public transport links to the City Centre, this role is ideal for both private vehicle owners and public transport users. Role This role involves speaking to both new and existing RAC members regarding their current policies and helping them to either sign up for the first time, or to renew their current policies. Through excellent customer service, you will provide a comprehensive overview of RAC products and policies, allowing the customer to choose the right one for their needs: -Handling both inbound and outbound calls -Dealing with existing RAC customers -Providing a high level of customer service -Answering various questions and queries Requirements To be successful in this role, you will need to be an outgoing individual who has a passion for providing high levels of customer service and the ability to build rapport with new customers. You will have exceptional communication skills and an ability to retain product information provided through extensive training. -Exception communication skills -Dispute resolution skills -Confident speaking over the phone -Strong customer service skills
May 14, 2026
Seasonal
Customer Service Advisor £15.28 per hour Monday to Friday 8am-7pm, Saturday 9am-5pm - No Sundays (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance. You will work every other Saturday as part of a rota) Office-based in Bradley Stoke (BS32) We are currently recruiting for a number of Customer Service Advisors to work for the RAC. RAC is the UK s leading name in the motor breakdown industry and are currently looking to add a number of advisors to their team. With an iconic office perfectly located next to the motorway and with strong public transport links to the City Centre, this role is ideal for both private vehicle owners and public transport users. Role This role involves speaking to both new and existing RAC members regarding their current policies and helping them to either sign up for the first time, or to renew their current policies. Through excellent customer service, you will provide a comprehensive overview of RAC products and policies, allowing the customer to choose the right one for their needs: -Handling both inbound and outbound calls -Dealing with existing RAC customers -Providing a high level of customer service -Answering various questions and queries Requirements To be successful in this role, you will need to be an outgoing individual who has a passion for providing high levels of customer service and the ability to build rapport with new customers. You will have exceptional communication skills and an ability to retain product information provided through extensive training. -Exception communication skills -Dispute resolution skills -Confident speaking over the phone -Strong customer service skills
About the Role We are looking for a proactive and customer-focused Customer Service Advisor to join our team. This is a fast-paced role where you will be responsible for handling a high volume of customer interactions, resolving queries efficiently, and delivering an excellent customer experience. Key Responsibilities Handle a high volume of inbound and outbound customer calls in a professional and timely manner Log, track, and update all customer interactions using a ticketing system Manage multiple customer queries simultaneously while maintaining accuracy and quality Resolve customer issues at the first point of contact wherever possible Prioritise and escalate complex issues to the appropriate department Provide clear and accurate information regarding shipments Maintain detailed and up-to-date customer records Follow company procedures, service standards, and compliance guidelines Meet performance targets including response time, resolution rates, and customer satisfaction Skills & Requirements Excellent verbal communication and active listening skills Strong multitasking and time management abilities Ability to work effectively under pressure in a fast-paced environment Good problem-solving skills with strong attention to detail Basic IT proficiency (e.g. Microsoft Office, data entry, system navigation) Previous customer service or call centre experience is preferred Key Competencies Customer-focused mindset Adaptability and flexibility Strong organisational and prioritisation skills Ability to work collaboratively within a team Professional and confident telephone manner Shift Patterns & Working Hours 9-hour shifts per day (including 1 unpaid hour break) Primarily Monday to Friday, with flexibility to work weekends when required Start times vary between 6:00am and 10:00am, with corresponding finish times (latest finish 7:00pm) Weekend shifts are ad hoc and mainly to cover annual leave during the temporary period Progression (Temp to Perm) This is a temporary-to-permanent opportunity. Successful candidates will transition into a permanent role, moving to a later shift pattern: 13:00 to 22:00 Tuesday to Saturday If you are interested please contact Pertemps Hemel Hempstead.
May 13, 2026
Full time
About the Role We are looking for a proactive and customer-focused Customer Service Advisor to join our team. This is a fast-paced role where you will be responsible for handling a high volume of customer interactions, resolving queries efficiently, and delivering an excellent customer experience. Key Responsibilities Handle a high volume of inbound and outbound customer calls in a professional and timely manner Log, track, and update all customer interactions using a ticketing system Manage multiple customer queries simultaneously while maintaining accuracy and quality Resolve customer issues at the first point of contact wherever possible Prioritise and escalate complex issues to the appropriate department Provide clear and accurate information regarding shipments Maintain detailed and up-to-date customer records Follow company procedures, service standards, and compliance guidelines Meet performance targets including response time, resolution rates, and customer satisfaction Skills & Requirements Excellent verbal communication and active listening skills Strong multitasking and time management abilities Ability to work effectively under pressure in a fast-paced environment Good problem-solving skills with strong attention to detail Basic IT proficiency (e.g. Microsoft Office, data entry, system navigation) Previous customer service or call centre experience is preferred Key Competencies Customer-focused mindset Adaptability and flexibility Strong organisational and prioritisation skills Ability to work collaboratively within a team Professional and confident telephone manner Shift Patterns & Working Hours 9-hour shifts per day (including 1 unpaid hour break) Primarily Monday to Friday, with flexibility to work weekends when required Start times vary between 6:00am and 10:00am, with corresponding finish times (latest finish 7:00pm) Weekend shifts are ad hoc and mainly to cover annual leave during the temporary period Progression (Temp to Perm) This is a temporary-to-permanent opportunity. Successful candidates will transition into a permanent role, moving to a later shift pattern: 13:00 to 22:00 Tuesday to Saturday If you are interested please contact Pertemps Hemel Hempstead.
A leading automotive services firm in Armadale is looking for a Service Advisor to enhance customer experience at the Citroen/DS branch. In this role, you will manage service requests, address customer queries, and collaborate with workshops to ensure smooth operations. A passion for customer service, strong communication skills, and computer literacy are essential. The position offers a full-time schedule and a wealth of benefits including holiday allowance, healthcare, and retail discounts.
May 13, 2026
Full time
A leading automotive services firm in Armadale is looking for a Service Advisor to enhance customer experience at the Citroen/DS branch. In this role, you will manage service requests, address customer queries, and collaborate with workshops to ensure smooth operations. A passion for customer service, strong communication skills, and computer literacy are essential. The position offers a full-time schedule and a wealth of benefits including holiday allowance, healthcare, and retail discounts.
Room Leader Location: Teddington, Richmond upon Thames, Greater London, United Kingdom. Contract Type: Full-time Contract Length: Permanent Salary: £14.80 - £15.50 per hour (£31,020.80 - £32,488 per annum full time equivalent). Benefits: Birthday Off, 6 fully paid sick days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward, 50% Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning platform Access. What You'll Need Strong written and verbal communication skills. Excellent organisational ability and attention to detail. Provide outstanding customer service. Good time management, meeting deadlines. Hold a full and relevant Early Years Level 3 Childcare Qualification or higher. Desirable Previous experience of leading a team. Current paediatric first aid certificate. Safeguarding and child protection training (full training will be given). Current food hygiene certificate. What You'll Be Doing Support the Manager and fellow Room Leaders to ensure the highest standards of Early Years care and education across the setting. Maintain an organised, safe and stimulating room environment. Keep accurate records and ensure procedures are followed within the room. Help build and maintain a reputation as the setting of choice in the area for both children and employees. Model and monitor best practice in accordance with regulatory guidelines. Support and inspire your team of practitioners. Aid with the induction of new team members, welcoming them into the Kindred family. Why Join Kindred? Supportive Culture - Our nurseries are built on strong relationships, teamwork, and a genuine sense of belonging. Career Development - Clear progression pathways, structured training, and mentorship. Work-Life Balance - Structured working hours, flexible shift options, and hybrid roles where applicable. Competitive Pay & Benefits - Regular salary benchmarks, generous benefits, bonuses, pensions, and paid leave. Award-Winning Family - Recognition, personal growth, and team success. Recruitment Process Interviews: Rolling Interviews Expected Start Date: ASAP. Process includes a video interview followed by a face to face interview with a stay and play session at the nursery. Background checks, references, DBS, and qualification verification will be conducted in accordance with our Safeguarding Recruitment Policy. How to Apply Click the "Quick Apply" button and submit your CV and a short cover letter explaining your interest in the role. We aim to respond within 2-5 working days. As part of our commitment to safeguarding, the successful candidate will undergo an enhanced DBS check.
May 13, 2026
Full time
Room Leader Location: Teddington, Richmond upon Thames, Greater London, United Kingdom. Contract Type: Full-time Contract Length: Permanent Salary: £14.80 - £15.50 per hour (£31,020.80 - £32,488 per annum full time equivalent). Benefits: Birthday Off, 6 fully paid sick days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward, 50% Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning platform Access. What You'll Need Strong written and verbal communication skills. Excellent organisational ability and attention to detail. Provide outstanding customer service. Good time management, meeting deadlines. Hold a full and relevant Early Years Level 3 Childcare Qualification or higher. Desirable Previous experience of leading a team. Current paediatric first aid certificate. Safeguarding and child protection training (full training will be given). Current food hygiene certificate. What You'll Be Doing Support the Manager and fellow Room Leaders to ensure the highest standards of Early Years care and education across the setting. Maintain an organised, safe and stimulating room environment. Keep accurate records and ensure procedures are followed within the room. Help build and maintain a reputation as the setting of choice in the area for both children and employees. Model and monitor best practice in accordance with regulatory guidelines. Support and inspire your team of practitioners. Aid with the induction of new team members, welcoming them into the Kindred family. Why Join Kindred? Supportive Culture - Our nurseries are built on strong relationships, teamwork, and a genuine sense of belonging. Career Development - Clear progression pathways, structured training, and mentorship. Work-Life Balance - Structured working hours, flexible shift options, and hybrid roles where applicable. Competitive Pay & Benefits - Regular salary benchmarks, generous benefits, bonuses, pensions, and paid leave. Award-Winning Family - Recognition, personal growth, and team success. Recruitment Process Interviews: Rolling Interviews Expected Start Date: ASAP. Process includes a video interview followed by a face to face interview with a stay and play session at the nursery. Background checks, references, DBS, and qualification verification will be conducted in accordance with our Safeguarding Recruitment Policy. How to Apply Click the "Quick Apply" button and submit your CV and a short cover letter explaining your interest in the role. We aim to respond within 2-5 working days. As part of our commitment to safeguarding, the successful candidate will undergo an enhanced DBS check.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support. Location: Peterborough Hours: 37.5 hours per week, between 7am 7pm, with flexible shift rotation and occasional weekends Pay Rate: £13.45 per hour Contract: Temporary to Permanent What s on offer: Competitive hourly pay Overtime opportunities paid at time and a half Full training and ongoing support Weekly pay Career progression within a growing IT team Temp of the Month reward vouchers Key Responsibilities: Delivering first-line IT support to external customers via phone and email Logging, tracking, and updating support tickets accurately Troubleshooting hardware, software, and network-related issues Escalating more complex technical issues where required Guiding customers through step-by-step solutions professionally and efficiently Maintaining accurate documentation and knowledge base records Supporting continuous improvement within the service desk team Providing excellent customer service and building strong client relationships The Ideal Candidate: Strong communication and customer service skills Organised, reliable, and methodical in approach Previous call centre or customer support experience is beneficial IT support experience is advantageous but not essential Comfortable working in a fast-paced team environment If you are interested in this opportunity, apply today or contact Interaction Recruitment on (phone number removed) for further information. INDPB
May 13, 2026
Contractor
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support. Location: Peterborough Hours: 37.5 hours per week, between 7am 7pm, with flexible shift rotation and occasional weekends Pay Rate: £13.45 per hour Contract: Temporary to Permanent What s on offer: Competitive hourly pay Overtime opportunities paid at time and a half Full training and ongoing support Weekly pay Career progression within a growing IT team Temp of the Month reward vouchers Key Responsibilities: Delivering first-line IT support to external customers via phone and email Logging, tracking, and updating support tickets accurately Troubleshooting hardware, software, and network-related issues Escalating more complex technical issues where required Guiding customers through step-by-step solutions professionally and efficiently Maintaining accurate documentation and knowledge base records Supporting continuous improvement within the service desk team Providing excellent customer service and building strong client relationships The Ideal Candidate: Strong communication and customer service skills Organised, reliable, and methodical in approach Previous call centre or customer support experience is beneficial IT support experience is advantageous but not essential Comfortable working in a fast-paced team environment If you are interested in this opportunity, apply today or contact Interaction Recruitment on (phone number removed) for further information. INDPB
Water Auditor/Surveyor Location(s): West Yorkshire Salary Band: £27.5k subject to experience. Attractive bonus up to £200 per month. Contract: Full Time - 40-hour weeks Equipment : Vehicle (van), smart phone, associated equipment. Overview Aqualogic are the UK leaders in water efficiency and demand management. We provide services to many of the major water utility companies and their customers, providing professional support services assisting to manage water demand and losses. We are currently required to build on our excellent team of Home Water Efficiency experts across West Yorkshire. We require enthusiastic, passionate, and talented individuals to join our water efficiency teams within one of our flagship contracts. The successful candidates must be an enthusiastic communicator who is able to engage with customers across the spectrum. If you re interested in sustainability, technology and practical working, send in a copy of your CV. Responsibilities The successful applicant will be given a company van and will be carrying out water efficiency consultations across a range of customer homes and businesses throughout South & West Yorkshire. This is a FREE service to the customer, paid for by the local water company. All your appointments will be made for you, and you ll be using our excellent works management app to guide you to every visit. The app will also guide you through the visit itself. You ll engage with the customer and discuss their current water usage, offering them tips and advice as to how to reduce their usage, saving them water and money. You ll also offer an instant assessment of in-home fittings such as taps, toilets, showers etc, and will be measuring flow rates of taps and showers using tools provided as well as looking for leaks. You ll be inputting data using our My Water app on a company tablet and You ll be installing some easy-to-fit water saving gadgets, if required. Finally, at the end of the consultation, you'll be presenting the results, findings and water saving recommendations, taken from the app to the customer. Full training will be given in all aspects of the job, you ll shadow one of our existing team and once you re ready you ll be going solo. This role suits those who have a passion for addressing climate and sustainability issues. Main Duties: Visiting domestic properties, liaising with homeowners and occupants. Discussing water efficiency and the drivers behind it. Providing water saving guidance and behavioural change advice. Fitting the recommended water saving gadgets (easy to do) and ensuring highest of customer care standards are met. Data inputting into My Water app and other specialist tools, using dedicated software for data capture via smartphone/tablet as well as MS Office. Assist Project Manager and planning team to deliver the best service in the industry (we have 95% satisfaction rating). Occasional weekend work may be required Qualifications: Educational: GCSEs including Maths and English Full UK driving licence: essential (a company vehicle will be provided) Skills: Driving: Essential Excellent Communicator: Essential Enjoys working with customers: Essential Basic computer literacy Experience: Customer service, consultancy or advisory Working within a busy and demanding environment Data collation via an app on a mobile device Customer liaison Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
May 13, 2026
Full time
Water Auditor/Surveyor Location(s): West Yorkshire Salary Band: £27.5k subject to experience. Attractive bonus up to £200 per month. Contract: Full Time - 40-hour weeks Equipment : Vehicle (van), smart phone, associated equipment. Overview Aqualogic are the UK leaders in water efficiency and demand management. We provide services to many of the major water utility companies and their customers, providing professional support services assisting to manage water demand and losses. We are currently required to build on our excellent team of Home Water Efficiency experts across West Yorkshire. We require enthusiastic, passionate, and talented individuals to join our water efficiency teams within one of our flagship contracts. The successful candidates must be an enthusiastic communicator who is able to engage with customers across the spectrum. If you re interested in sustainability, technology and practical working, send in a copy of your CV. Responsibilities The successful applicant will be given a company van and will be carrying out water efficiency consultations across a range of customer homes and businesses throughout South & West Yorkshire. This is a FREE service to the customer, paid for by the local water company. All your appointments will be made for you, and you ll be using our excellent works management app to guide you to every visit. The app will also guide you through the visit itself. You ll engage with the customer and discuss their current water usage, offering them tips and advice as to how to reduce their usage, saving them water and money. You ll also offer an instant assessment of in-home fittings such as taps, toilets, showers etc, and will be measuring flow rates of taps and showers using tools provided as well as looking for leaks. You ll be inputting data using our My Water app on a company tablet and You ll be installing some easy-to-fit water saving gadgets, if required. Finally, at the end of the consultation, you'll be presenting the results, findings and water saving recommendations, taken from the app to the customer. Full training will be given in all aspects of the job, you ll shadow one of our existing team and once you re ready you ll be going solo. This role suits those who have a passion for addressing climate and sustainability issues. Main Duties: Visiting domestic properties, liaising with homeowners and occupants. Discussing water efficiency and the drivers behind it. Providing water saving guidance and behavioural change advice. Fitting the recommended water saving gadgets (easy to do) and ensuring highest of customer care standards are met. Data inputting into My Water app and other specialist tools, using dedicated software for data capture via smartphone/tablet as well as MS Office. Assist Project Manager and planning team to deliver the best service in the industry (we have 95% satisfaction rating). Occasional weekend work may be required Qualifications: Educational: GCSEs including Maths and English Full UK driving licence: essential (a company vehicle will be provided) Skills: Driving: Essential Excellent Communicator: Essential Enjoys working with customers: Essential Basic computer literacy Experience: Customer service, consultancy or advisory Working within a busy and demanding environment Data collation via an app on a mobile device Customer liaison Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
We are working with a fantastic client on the outskirts of Leeds who are looking for a Warm lead advisor to join their team for an initial 12-month FTC. Working within a busy marketing team, the successful candidate will be making outreach calls to all warm leads and enquiries as well as managing all related administration and tracking of calls. The successful candidate will be an excellent communicator and happy to be on the phone to conduct these warm outreach calls. This hybrid role will involve; Managing all incoming leads and booking demonstrations Respond to all queries in line with agreed SLA's Acting as the 1st point of contact for all enquiries Keep all CRM records updated and accurate Provide a positive customer experience This is a fantastic role for a proactive and friendly individual, this role will link administration and phone-based tasks and the successful candidate will be happy to be on the phones, you will be; Hold a minimum of 1-2 years sales or customer facing experience Can manage a busy workload Have strong organisational skills and strong attention to detail Excellent communication skills both verbal and written If you hold the above skills and experiences and would be keen to explore this role, please submit your CV for review. Please note that if you have not heard from us within 7 days your application has been unsuccessful. .
May 13, 2026
Full time
We are working with a fantastic client on the outskirts of Leeds who are looking for a Warm lead advisor to join their team for an initial 12-month FTC. Working within a busy marketing team, the successful candidate will be making outreach calls to all warm leads and enquiries as well as managing all related administration and tracking of calls. The successful candidate will be an excellent communicator and happy to be on the phone to conduct these warm outreach calls. This hybrid role will involve; Managing all incoming leads and booking demonstrations Respond to all queries in line with agreed SLA's Acting as the 1st point of contact for all enquiries Keep all CRM records updated and accurate Provide a positive customer experience This is a fantastic role for a proactive and friendly individual, this role will link administration and phone-based tasks and the successful candidate will be happy to be on the phones, you will be; Hold a minimum of 1-2 years sales or customer facing experience Can manage a busy workload Have strong organisational skills and strong attention to detail Excellent communication skills both verbal and written If you hold the above skills and experiences and would be keen to explore this role, please submit your CV for review. Please note that if you have not heard from us within 7 days your application has been unsuccessful. .
Shape Global Credit Excellence at Scale Global Credit Manager Role (London-Based) Your new company You will be joining a well-established, international organisation operating across multiple regions, including Europe, Asia, and the Americas. The business manufactures core industrial products that are integral to a broad range of downstream markets and applications.With a global operational footprint and a complex supply chain, the organisation plays a key role in supporting customers across diverse industries. Sustainability is an important strategic focus, supported by long-term initiatives aimed at reducing environmental impact and supporting a lower-carbon future.The London location functions as a central commercial and support hub, working closely with global operations and specialist teams worldwide. Your new role As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business.You will provide expert insight on customer risk, oversee receivables performance, and contribute to accurate cash forecasting, all while operating within delegated authorities. The role also has global ownership of the compliance agenda, ensuring adherence to external regulations, internal policies, and group governance requirements.This is a senior, visible role with regular interaction at Board level and close collaboration with Commercial, Finance, Legal, and Group Compliance teams. Key Accountabilities Champion and role-model strong health, safety, and compliance standards. Lead the development, implementation, and continuous improvement of global credit and compliance policies, procedures, and reporting frameworks. Set and manage global customer credit risk through financial analysis, credit limit recommendations, and ongoing monitoring using internal and external data. Present quarterly credit performance reports and key risk updates to senior leadership. Oversee global credit control activity to ensure timely collections and proactive resolution of receivables risks. Partner with Commercial teams, including attending customer meetings, to support sustainable business continuity. Lead preparation of monthly financial and performance reports for senior stakeholders. Ensure Letters of Credit are managed in line with current UCP regulations and internal guidelines. Oversee securitisation reporting to group finance, ensuring accuracy and timeliness. Lead negotiation and resolution of historical debt, including engagement with customers, advisors, legal teams, and administrators. Monitor evolving regulatory requirements and advise senior leadership on compliance impact and mitigation actions. Drive a strong compliance culture across the business, covering areas such as: Conduct third-party integrity and due-diligence reviews, working with external legal and advisory partners. Manage Gifts & Entertainment registers, sanctions reporting, and KYC responses to financial institutions. Lead, coach, and develop direct reports, ensuring high professional standards and continuous process improvement. Represent the business on selected cross-functional and group-level credit and compliance initiatives. Collaborate with other functions to share insights, data, and best practices as required. Undertake additional projects and responsibilities as directed by senior finance leadership. What you'll need to succeed Professionally qualified or part-qualified (e.g. CICM, CIMA) and/or 10+ years' experience in global credit risk and regulatory compliance leadership.Strong understanding of credit drivers, exposure management, and customer risk mitigation.Excellent financial, analytical, and commercial judgment, with the ability to influence senior stakeholders.Hands-on experience with ERP systems (SAP preferred) and strong Excel, PowerPoint, and reporting capability.Proven experience in a product-driven manufacturing environment Knowledge of security instruments and structured credit arrangements.High attention to detail, with strong documentation and governance discipline.Ability to operate independently in a complex, international environment with a results-driven mindset.Strong leadership and coaching capability, fostering accuracy, accountability, and continuous improvement. What you'll get in return Competitive base salary Discretionary annual bonus Generous contributory pension scheme Life assurance 25 days' annual leave plus bank holidays, with flexibility and the option to purchase additional leave Ongoing professional and career development Access to a wide benefits package, including health, wellbeing, and insurance options Enhanced family-friendly policies Free on-site gym access Employee Assistance Programme offering confidential support services Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 13, 2026
Full time
Shape Global Credit Excellence at Scale Global Credit Manager Role (London-Based) Your new company You will be joining a well-established, international organisation operating across multiple regions, including Europe, Asia, and the Americas. The business manufactures core industrial products that are integral to a broad range of downstream markets and applications.With a global operational footprint and a complex supply chain, the organisation plays a key role in supporting customers across diverse industries. Sustainability is an important strategic focus, supported by long-term initiatives aimed at reducing environmental impact and supporting a lower-carbon future.The London location functions as a central commercial and support hub, working closely with global operations and specialist teams worldwide. Your new role As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business.You will provide expert insight on customer risk, oversee receivables performance, and contribute to accurate cash forecasting, all while operating within delegated authorities. The role also has global ownership of the compliance agenda, ensuring adherence to external regulations, internal policies, and group governance requirements.This is a senior, visible role with regular interaction at Board level and close collaboration with Commercial, Finance, Legal, and Group Compliance teams. Key Accountabilities Champion and role-model strong health, safety, and compliance standards. Lead the development, implementation, and continuous improvement of global credit and compliance policies, procedures, and reporting frameworks. Set and manage global customer credit risk through financial analysis, credit limit recommendations, and ongoing monitoring using internal and external data. Present quarterly credit performance reports and key risk updates to senior leadership. Oversee global credit control activity to ensure timely collections and proactive resolution of receivables risks. Partner with Commercial teams, including attending customer meetings, to support sustainable business continuity. Lead preparation of monthly financial and performance reports for senior stakeholders. Ensure Letters of Credit are managed in line with current UCP regulations and internal guidelines. Oversee securitisation reporting to group finance, ensuring accuracy and timeliness. Lead negotiation and resolution of historical debt, including engagement with customers, advisors, legal teams, and administrators. Monitor evolving regulatory requirements and advise senior leadership on compliance impact and mitigation actions. Drive a strong compliance culture across the business, covering areas such as: Conduct third-party integrity and due-diligence reviews, working with external legal and advisory partners. Manage Gifts & Entertainment registers, sanctions reporting, and KYC responses to financial institutions. Lead, coach, and develop direct reports, ensuring high professional standards and continuous process improvement. Represent the business on selected cross-functional and group-level credit and compliance initiatives. Collaborate with other functions to share insights, data, and best practices as required. Undertake additional projects and responsibilities as directed by senior finance leadership. What you'll need to succeed Professionally qualified or part-qualified (e.g. CICM, CIMA) and/or 10+ years' experience in global credit risk and regulatory compliance leadership.Strong understanding of credit drivers, exposure management, and customer risk mitigation.Excellent financial, analytical, and commercial judgment, with the ability to influence senior stakeholders.Hands-on experience with ERP systems (SAP preferred) and strong Excel, PowerPoint, and reporting capability.Proven experience in a product-driven manufacturing environment Knowledge of security instruments and structured credit arrangements.High attention to detail, with strong documentation and governance discipline.Ability to operate independently in a complex, international environment with a results-driven mindset.Strong leadership and coaching capability, fostering accuracy, accountability, and continuous improvement. What you'll get in return Competitive base salary Discretionary annual bonus Generous contributory pension scheme Life assurance 25 days' annual leave plus bank holidays, with flexibility and the option to purchase additional leave Ongoing professional and career development Access to a wide benefits package, including health, wellbeing, and insurance options Enhanced family-friendly policies Free on-site gym access Employee Assistance Programme offering confidential support services Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Start Date: 06/07/2026 What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started! About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
May 13, 2026
Full time
Start Date: 06/07/2026 What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started! About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Start Date - 06/07/2026 Shift Pattern is Full Time Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 13, 2026
Full time
Start Date - 06/07/2026 Shift Pattern is Full Time Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Hays Specialist Recruitment Limited
Bury St. Edmunds, Suffolk
Hays is working with a progressive and growing accountancy firm that is seeking an experienced Accounts Manager to join its Cambridge office. Our client is part of a wider UK and Ireland network of over 3,000 professionals. The business combines the strength of a national group with the personal, relationship-led approach of a local practice. Their focus remains on delivering trusted, forward-thinking advice to SMEs through close, long-term client partnerships. This is an excellent opportunity for a client-focused and technically strong accountant who enjoys managing relationships, leading teams, and adding genuine value to a diverse client base. The role You will take ownership of a varied portfolio of corporate and private clients, acting as a trusted advisor and ensuring the delivery of high-quality accounting and compliance services. Key responsibilities include: Managing and developing a portfolio of clients across a range of sectors Acting as the main point of contact, providing proactive and commercially focused advice Building and maintaining strong relationships with clients, directors, and colleagues Reviewing statutory accounts and corporation tax computations, ensuring compliance with UK GAAP Reviewing self-assessment returns and liaising with specialist tax teams when required Managing workflow, deadlines, and delivery standards across your portfolio Mentoring and developing junior team members through review and coaching Identifying opportunities to enhance client service and cross-sell additional services About you To be successful in this role, you will be: ACA or ACCA qualified (or equivalent) Experienced in managing a client portfolio within an accountancy practice Technically strong, with a solid understanding of UK GAAP and compliance requirements A confident communicator, able to build lasting client relationships Organised, commercially aware, and able to manage competing priorities Passionate about supporting and developing junior team members What's on offer Competitive salary Company pension scheme 25 days' annual leave + bank holidays, with the option to buy additional days Additional leave based on seniority Christmas office closure (subject to business needs) Life assurance (4x salary) Enhanced family leave and company sick pay Employee Assistance Programme and wellbeing support Flexible benefits platform including healthcare, dental, cycle to work and more Why join? This is an opportunity to join a collaborative, people-focused firm where you will have real autonomy, strong client exposure, and a clear path to further progression within a growing national group. What you need to do nowIf you're interested in this opportunity, please apply now or contact Cara Whyte at Hays for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 13, 2026
Full time
Hays is working with a progressive and growing accountancy firm that is seeking an experienced Accounts Manager to join its Cambridge office. Our client is part of a wider UK and Ireland network of over 3,000 professionals. The business combines the strength of a national group with the personal, relationship-led approach of a local practice. Their focus remains on delivering trusted, forward-thinking advice to SMEs through close, long-term client partnerships. This is an excellent opportunity for a client-focused and technically strong accountant who enjoys managing relationships, leading teams, and adding genuine value to a diverse client base. The role You will take ownership of a varied portfolio of corporate and private clients, acting as a trusted advisor and ensuring the delivery of high-quality accounting and compliance services. Key responsibilities include: Managing and developing a portfolio of clients across a range of sectors Acting as the main point of contact, providing proactive and commercially focused advice Building and maintaining strong relationships with clients, directors, and colleagues Reviewing statutory accounts and corporation tax computations, ensuring compliance with UK GAAP Reviewing self-assessment returns and liaising with specialist tax teams when required Managing workflow, deadlines, and delivery standards across your portfolio Mentoring and developing junior team members through review and coaching Identifying opportunities to enhance client service and cross-sell additional services About you To be successful in this role, you will be: ACA or ACCA qualified (or equivalent) Experienced in managing a client portfolio within an accountancy practice Technically strong, with a solid understanding of UK GAAP and compliance requirements A confident communicator, able to build lasting client relationships Organised, commercially aware, and able to manage competing priorities Passionate about supporting and developing junior team members What's on offer Competitive salary Company pension scheme 25 days' annual leave + bank holidays, with the option to buy additional days Additional leave based on seniority Christmas office closure (subject to business needs) Life assurance (4x salary) Enhanced family leave and company sick pay Employee Assistance Programme and wellbeing support Flexible benefits platform including healthcare, dental, cycle to work and more Why join? This is an opportunity to join a collaborative, people-focused firm where you will have real autonomy, strong client exposure, and a clear path to further progression within a growing national group. What you need to do nowIf you're interested in this opportunity, please apply now or contact Cara Whyte at Hays for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job title: Business Analyst Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 18 - 24 months Daily Rate : £475.00 (Umbrella) Rate: £475 per day (Umbrella) or a PAYE salary of £63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 13, 2026
Contractor
Job title: Business Analyst Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 18 - 24 months Daily Rate : £475.00 (Umbrella) Rate: £475 per day (Umbrella) or a PAYE salary of £63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Critical Cooling Project Lead - HVAC / Data Centres Location: UK, London and South East, South of England or Midlands. We're growing our critical cooling project delivery capability and looking for a Project Lead to join our UK Services team. This is a hybrid role with UK-wide travel to support delivery of critical infrastructure projects - primarily for data centres. You'll support a portfolio of small, medium and large cooling projects (up to £2m) involving technologies like chillers, CRAC/CRAH units, and in row cooling systems. You'll also support internal teams on liquid cooling technologies and be a key partner in ensuring smooth service delivery across maintenance, breakdown, and modernisation work. You won't do this alone. You'll join an established Services team with two Project Managers already in post and collaborate closely with field engineers, back office support, and customers. You'll be instrumental in keeping projects on track and ensuring customer satisfaction. Your Key Responsibilities Project Support: Support in planning, coordination, and delivery of cooling projects from initiation to completion, ensuring compliance with timelines, budgets, and quality standards. Support on projects up to 1-2.5 MW capacity for critical cooling systems. Collaborate with internal teams and external stakeholders to ensure seamless execution. Service Delivery: Oversee maintenance and breakdown services for existing contracts. Ensure timely and effective on call support for critical cooling systems. Monitor service performance and implement continuous improvement initiatives. Technical Support: Provide technical expertise on chillers, CRAC/CRAH units, and in row cooling systems with support from the cooling expert team. Offer advisory support for cooling technologies. Assist field technicians and back office staff with troubleshooting and technical/project/service queries. Stakeholder Management: Work closely with back office teams, field technicians, project managers, and customers to ensure smooth communication and delivery. Build strong relationships with clients to understand their needs and deliver tailored solutions. What we are looking for Cooling Background: A strong technical foundation in refrigeration or critical cooling systems (Chillers, CRAC, CRAH) is essential. Project Mindset: Experience supporting projects within data centres or critical infrastructure. If you have the technical cooling knowledge but are looking to transition fully into project support, we want to hear from you. Flexibility: This is a UK wide role, typically 50% travel to sites, including occasional overnight stays. Communication: Ability to translate technical challenges into clear plans for both engineers and customers. What we offer you Competitive salary & Bonus Scheme 28 days Annual Leave + Public Holidays Pension Scheme Employee Share Ownership Programme Health & Wellbeing Support OptionsGym Flex Open Talent Market (internal mobility opportunities + access to mentors & projects globally) Shopping & Dining Discounts Learning Portal and more Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic.
May 13, 2026
Full time
Critical Cooling Project Lead - HVAC / Data Centres Location: UK, London and South East, South of England or Midlands. We're growing our critical cooling project delivery capability and looking for a Project Lead to join our UK Services team. This is a hybrid role with UK-wide travel to support delivery of critical infrastructure projects - primarily for data centres. You'll support a portfolio of small, medium and large cooling projects (up to £2m) involving technologies like chillers, CRAC/CRAH units, and in row cooling systems. You'll also support internal teams on liquid cooling technologies and be a key partner in ensuring smooth service delivery across maintenance, breakdown, and modernisation work. You won't do this alone. You'll join an established Services team with two Project Managers already in post and collaborate closely with field engineers, back office support, and customers. You'll be instrumental in keeping projects on track and ensuring customer satisfaction. Your Key Responsibilities Project Support: Support in planning, coordination, and delivery of cooling projects from initiation to completion, ensuring compliance with timelines, budgets, and quality standards. Support on projects up to 1-2.5 MW capacity for critical cooling systems. Collaborate with internal teams and external stakeholders to ensure seamless execution. Service Delivery: Oversee maintenance and breakdown services for existing contracts. Ensure timely and effective on call support for critical cooling systems. Monitor service performance and implement continuous improvement initiatives. Technical Support: Provide technical expertise on chillers, CRAC/CRAH units, and in row cooling systems with support from the cooling expert team. Offer advisory support for cooling technologies. Assist field technicians and back office staff with troubleshooting and technical/project/service queries. Stakeholder Management: Work closely with back office teams, field technicians, project managers, and customers to ensure smooth communication and delivery. Build strong relationships with clients to understand their needs and deliver tailored solutions. What we are looking for Cooling Background: A strong technical foundation in refrigeration or critical cooling systems (Chillers, CRAC, CRAH) is essential. Project Mindset: Experience supporting projects within data centres or critical infrastructure. If you have the technical cooling knowledge but are looking to transition fully into project support, we want to hear from you. Flexibility: This is a UK wide role, typically 50% travel to sites, including occasional overnight stays. Communication: Ability to translate technical challenges into clear plans for both engineers and customers. What we offer you Competitive salary & Bonus Scheme 28 days Annual Leave + Public Holidays Pension Scheme Employee Share Ownership Programme Health & Wellbeing Support OptionsGym Flex Open Talent Market (internal mobility opportunities + access to mentors & projects globally) Shopping & Dining Discounts Learning Portal and more Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic.
A large organisation with Hull based site is recruiting a Global Credit Manager The Opportunity A global, highly complex manufacturing business is seeking an experienced Global Credit & Compliance Manager to join its finance leadership team. This is a high-profile role supporting international operations across Europe, Asia, and the Americas, with responsibility for global customer credit risk and enterprise-wide compliance governance.The role sits at the intersection of commercial decision-making, cash optimisation, and regulatory compliance, offering exposure to senior leadership and Board-level reporting within a large, international group environment. Key Responsibilities Lead the global credit and compliance agenda, ensuring policies, processes, and reporting are fit for purpose and aligned to business strategy and delegation of authority. Own global customer credit risk management, including financial analysis, credit limit recommendations, and risk mitigation using internal and external data sources. Present quarterly credit performance and key compliance updates to senior leadership and Board-level stakeholders. Oversee credit control activities to drive timely cash collection while supporting commercial continuity. Partner with commercial teams, including participation in customer meetings, to balance growth and risk. Lead preparation of monthly performance and compliance reporting for senior management. Ensure Letters of Credit are managed in line with UCP regulations and internal guidelines. Oversee securitisation reporting to Group, ensuring accuracy and timeliness. Lead complex debt resolution and recovery activities, liaising with administrators, legal advisors, and other stakeholders. Monitor and advise on changing regulatory requirements impacting the business. Drive and embed a strong culture of compliance across the organisation, including Competition Law, Anti-Bribery & Corruption, Sanctions, Modern Slavery, Dawn Raids, and Code of Conduct. Conduct third-party due diligence and integrity assessments, working closely with external advisors. Manage gifts and entertainment registers, sanctions reporting, and KYC responses to financial institutions. Provide leadership, coaching, and development to direct reports, maintaining high professional and ethical standards. Represent the business on selected global credit and compliance initiatives. Support ad-hoc projects and activities as required by senior finance leadership. Candidate Profile Qualified or part-qualified CICM / CIMA, or equivalent experience. Progressive experience in global credit risk management and regulatory compliance within a complex, international environment. Strong understanding of credit drivers, customer risk, and security instruments (e.g. Letters of Credit). Commercially minded with strong financial and analytical capability. Confident, operating independently and influencing senior stakeholders. Strong systems and PC skills (advanced Excel essential; SAP experience highly desirable). Meticulous attention to detail with a strong focus on data quality, consistency, and governance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 13, 2026
Full time
A large organisation with Hull based site is recruiting a Global Credit Manager The Opportunity A global, highly complex manufacturing business is seeking an experienced Global Credit & Compliance Manager to join its finance leadership team. This is a high-profile role supporting international operations across Europe, Asia, and the Americas, with responsibility for global customer credit risk and enterprise-wide compliance governance.The role sits at the intersection of commercial decision-making, cash optimisation, and regulatory compliance, offering exposure to senior leadership and Board-level reporting within a large, international group environment. Key Responsibilities Lead the global credit and compliance agenda, ensuring policies, processes, and reporting are fit for purpose and aligned to business strategy and delegation of authority. Own global customer credit risk management, including financial analysis, credit limit recommendations, and risk mitigation using internal and external data sources. Present quarterly credit performance and key compliance updates to senior leadership and Board-level stakeholders. Oversee credit control activities to drive timely cash collection while supporting commercial continuity. Partner with commercial teams, including participation in customer meetings, to balance growth and risk. Lead preparation of monthly performance and compliance reporting for senior management. Ensure Letters of Credit are managed in line with UCP regulations and internal guidelines. Oversee securitisation reporting to Group, ensuring accuracy and timeliness. Lead complex debt resolution and recovery activities, liaising with administrators, legal advisors, and other stakeholders. Monitor and advise on changing regulatory requirements impacting the business. Drive and embed a strong culture of compliance across the organisation, including Competition Law, Anti-Bribery & Corruption, Sanctions, Modern Slavery, Dawn Raids, and Code of Conduct. Conduct third-party due diligence and integrity assessments, working closely with external advisors. Manage gifts and entertainment registers, sanctions reporting, and KYC responses to financial institutions. Provide leadership, coaching, and development to direct reports, maintaining high professional and ethical standards. Represent the business on selected global credit and compliance initiatives. Support ad-hoc projects and activities as required by senior finance leadership. Candidate Profile Qualified or part-qualified CICM / CIMA, or equivalent experience. Progressive experience in global credit risk management and regulatory compliance within a complex, international environment. Strong understanding of credit drivers, customer risk, and security instruments (e.g. Letters of Credit). Commercially minded with strong financial and analytical capability. Confident, operating independently and influencing senior stakeholders. Strong systems and PC skills (advanced Excel essential; SAP experience highly desirable). Meticulous attention to detail with a strong focus on data quality, consistency, and governance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
Senior Infrastructure & Cloud Consultant - 45,000/ 50,000 - Scunthorpe Principal IT are delighted to be partnering with a well-established and growing Managed Service Provider in the recruitment of a Senior Infrastructure & Cloud Consultant . This is a senior, client-facing consultancy position suited to an experienced Microsoft cloud and infrastructure specialist who thrives in complex project environments. The role will see you leading multi-site enterprise deployments, acting as a trusted technical advisor to senior stakeholders, and shaping long-term cloud strategy for key customers. Our client delivers high-quality Microsoft-led infrastructure solutions and is seeking someone who can operate at architectural level while maintaining hands-on technical capability. The Role As a Senior Infrastructure & Cloud Consultant, you will: Lead the technical delivery of complex, multi-phase Microsoft infrastructure and Azure cloud projects. Act as the primary technical advisor for enterprise clients. Design, architect, and implement secure, scalable solutions aligned to business objectives. Provide escalation support for high-level technical challenges. Work closely with Project Managers to ensure projects are delivered on time and within budget. Engage with C-suite stakeholders and translate technical solutions into business outcomes. Mentor junior consultants and contribute to continuous improvement initiatives. You will play a pivotal role in shaping the technical direction of projects and influencing strategic decisions across client environments. Key Responsibilities Technical Delivery & Architecture Design and deploy Microsoft-based solutions across Microsoft 365, Azure, Windows Server, networking, and security. Lead multi-site deployments supporting 100+ user environments. Conduct infrastructure assessments and site surveys. Own solution architecture and provide alternative design approaches where required. Ensure security, scalability, and best practice compliance. Stakeholder Engagement Engage with senior client stakeholders including C-suite. Provide strategic guidance and technical recommendations. Communicate risks, project milestones, and business impact clearly. Project Governance Collaborate with IT Project Managers on resource planning and delivery. Produce and maintain project documentation including: Work plans Risk assessments Dependencies Downtime planning Technical designs Push back where deliverables are not technically viable. Continuous Improvement Identify automation and tooling opportunities. Improve delivery efficiency within Professional Services. Contribute to product portfolio development. Support knowledge sharing and mentoring initiatives. Measurable Outcomes On-time project delivery Delivery within agreed budgets High client satisfaction scores Seamless, high-quality implementations Strong documentation standards Contribution to process improvement and revenue initiatives Required Experience 5+ years' experience in an MSP or IT consultancy environment Proven experience delivering complex Microsoft cloud and infrastructure projects Strong background in solution architecture and enterprise environments Experience working directly with senior stakeholders Commercial awareness and client-facing consultancy skills Technical Skills & Certifications Strong expertise across: Microsoft 365 Azure Infrastructure Windows Server Networking & Security best practices Enterprise cloud architecture Desirable / Expected Certifications (or equivalent experience): MD-102 (Endpoint Administrator) MS-102 (Microsoft 365 Administrator) SC-100 (Cybersecurity Architect) SC-300 (Identity & Access Administrator) AZ-104 (Azure Administrator) AZ-305 (Azure Infrastructure Solutions Architect) Essential Requirements Right to work in the UK Full UK Driving License Ability to travel to client sites when required Who This Role Would Suit This opportunity would suit a: Senior Infrastructure Engineer stepping into a strategic consultancy role Azure Architect within an MSP seeking greater ownership Technical Lead who enjoys stakeholder engagement and architectural design About the Client Our client is a respected and growing MSP with a strong reputation for delivering high-quality Microsoft-led solutions. They pride themselves on technical excellence, professional standards, and long-term client partnerships. They offer a collaborative environment, clear progression opportunities, and exposure to complex enterprise-level projects. If you would like a confidential discussion regarding this opportunity, please contact Principal IT. INDGH
May 13, 2026
Full time
Senior Infrastructure & Cloud Consultant - 45,000/ 50,000 - Scunthorpe Principal IT are delighted to be partnering with a well-established and growing Managed Service Provider in the recruitment of a Senior Infrastructure & Cloud Consultant . This is a senior, client-facing consultancy position suited to an experienced Microsoft cloud and infrastructure specialist who thrives in complex project environments. The role will see you leading multi-site enterprise deployments, acting as a trusted technical advisor to senior stakeholders, and shaping long-term cloud strategy for key customers. Our client delivers high-quality Microsoft-led infrastructure solutions and is seeking someone who can operate at architectural level while maintaining hands-on technical capability. The Role As a Senior Infrastructure & Cloud Consultant, you will: Lead the technical delivery of complex, multi-phase Microsoft infrastructure and Azure cloud projects. Act as the primary technical advisor for enterprise clients. Design, architect, and implement secure, scalable solutions aligned to business objectives. Provide escalation support for high-level technical challenges. Work closely with Project Managers to ensure projects are delivered on time and within budget. Engage with C-suite stakeholders and translate technical solutions into business outcomes. Mentor junior consultants and contribute to continuous improvement initiatives. You will play a pivotal role in shaping the technical direction of projects and influencing strategic decisions across client environments. Key Responsibilities Technical Delivery & Architecture Design and deploy Microsoft-based solutions across Microsoft 365, Azure, Windows Server, networking, and security. Lead multi-site deployments supporting 100+ user environments. Conduct infrastructure assessments and site surveys. Own solution architecture and provide alternative design approaches where required. Ensure security, scalability, and best practice compliance. Stakeholder Engagement Engage with senior client stakeholders including C-suite. Provide strategic guidance and technical recommendations. Communicate risks, project milestones, and business impact clearly. Project Governance Collaborate with IT Project Managers on resource planning and delivery. Produce and maintain project documentation including: Work plans Risk assessments Dependencies Downtime planning Technical designs Push back where deliverables are not technically viable. Continuous Improvement Identify automation and tooling opportunities. Improve delivery efficiency within Professional Services. Contribute to product portfolio development. Support knowledge sharing and mentoring initiatives. Measurable Outcomes On-time project delivery Delivery within agreed budgets High client satisfaction scores Seamless, high-quality implementations Strong documentation standards Contribution to process improvement and revenue initiatives Required Experience 5+ years' experience in an MSP or IT consultancy environment Proven experience delivering complex Microsoft cloud and infrastructure projects Strong background in solution architecture and enterprise environments Experience working directly with senior stakeholders Commercial awareness and client-facing consultancy skills Technical Skills & Certifications Strong expertise across: Microsoft 365 Azure Infrastructure Windows Server Networking & Security best practices Enterprise cloud architecture Desirable / Expected Certifications (or equivalent experience): MD-102 (Endpoint Administrator) MS-102 (Microsoft 365 Administrator) SC-100 (Cybersecurity Architect) SC-300 (Identity & Access Administrator) AZ-104 (Azure Administrator) AZ-305 (Azure Infrastructure Solutions Architect) Essential Requirements Right to work in the UK Full UK Driving License Ability to travel to client sites when required Who This Role Would Suit This opportunity would suit a: Senior Infrastructure Engineer stepping into a strategic consultancy role Azure Architect within an MSP seeking greater ownership Technical Lead who enjoys stakeholder engagement and architectural design About the Client Our client is a respected and growing MSP with a strong reputation for delivering high-quality Microsoft-led solutions. They pride themselves on technical excellence, professional standards, and long-term client partnerships. They offer a collaborative environment, clear progression opportunities, and exposure to complex enterprise-level projects. If you would like a confidential discussion regarding this opportunity, please contact Principal IT. INDGH
Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role to provide maternity cover for up to 9 months working 30 hours per week and is based at Medway Magistrates Court . Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you. What We Offer At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes: Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave Birthday Leave - an extra day off to celebrate your birthday Pension Plan - 5% employer contribution Enhanced Allowances - enhanced sick, maternity and paternity pay Exclusive Discounts - high street, holidays, gyms, entertainment, and more Financial Wellbeing Support - access to salary deducted finance and guidance Wellbeing Resources - employee assistance programme and wellbeing support EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion Sustainable Travel Schemes - Cycle to Work and season ticket loans Career Development - comprehensive training and ongoing development opportunities About the Role As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. You will: Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses. Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing. Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals. Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards. Manage rotas, resource planning, and service coverage across the court cluster. Promote excellent communication across teams, facilitating team meetings and sharing learning. Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners. Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities. Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses. This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team. You will have: A strong understanding of the criminal justice system and the impact of crime on victims and witnesses. Experience delivering services in demanding environments with a focus on customer experience and service excellence. Experience providing guidance, support, or crisis management to staff or service users. Good communication, negotiation, and advisory skills, both written and verbal. The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices. Experience gathering, analysing, and reporting information from multiple sources. Sound IT skills, including the use of Microsoft Office and case management systems. Commitment to safeguarding, equality, diversity, and inclusive practice. Additional Information The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required. About the Witness Service The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defense. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court. This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
May 13, 2026
Full time
Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role to provide maternity cover for up to 9 months working 30 hours per week and is based at Medway Magistrates Court . Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you. What We Offer At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes: Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave Birthday Leave - an extra day off to celebrate your birthday Pension Plan - 5% employer contribution Enhanced Allowances - enhanced sick, maternity and paternity pay Exclusive Discounts - high street, holidays, gyms, entertainment, and more Financial Wellbeing Support - access to salary deducted finance and guidance Wellbeing Resources - employee assistance programme and wellbeing support EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion Sustainable Travel Schemes - Cycle to Work and season ticket loans Career Development - comprehensive training and ongoing development opportunities About the Role As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. You will: Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses. Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing. Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals. Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards. Manage rotas, resource planning, and service coverage across the court cluster. Promote excellent communication across teams, facilitating team meetings and sharing learning. Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners. Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities. Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses. This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team. You will have: A strong understanding of the criminal justice system and the impact of crime on victims and witnesses. Experience delivering services in demanding environments with a focus on customer experience and service excellence. Experience providing guidance, support, or crisis management to staff or service users. Good communication, negotiation, and advisory skills, both written and verbal. The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices. Experience gathering, analysing, and reporting information from multiple sources. Sound IT skills, including the use of Microsoft Office and case management systems. Commitment to safeguarding, equality, diversity, and inclusive practice. Additional Information The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required. About the Witness Service The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defense. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court. This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
