5 jobs found

Funding Customer Advisor / London / Hybrid / Up to £250 per day (Umbrella rate) / 6-month contract Overview: Our client, a globally recognisable charitable organisation are currently looking for a Funding Customer Advisor to join their Team to assist customers and internal staff members on the grant systems and processes. Role & Responsibilities: Liaising with external customers to inform them of funding processes and systems Respond to queries in a timely manner Training internal teams on grant system and processes Working with other teams to create information guides on FAQs Present to internal teams on system and process changes Essential Skills & Experience: 3+ years' experience working on a customer helpdesk Experience providing guidance and training to internal and external parties Experience using salesforce or a similar CRM system Confident in making decisions Confident liaising with stakeholders Package: Up to £250 per day (Umbrella rate) Hybrid working Free Lunch on site On site gym Beautiful offices in Central London Funding Customer Advisor / London / Hybrid / Up to £250 per day (Umbrella rate) / 6-month contract

Are you a Facilities Management professional, seeking your next career move in a Team Leader capacity? My client has an immediate opportunity for a Facilities Team Leader to join their Workplace Solutions Team on a permanent basis. Based in Berkshire with travel into West London, the successful applicant will deliver facilities services to corporate estate and premises, ensuring workplaces support creating a great colleague working environment. Requirements: Provide day to day proactive and reactive FM services for our workplace ecosystem including owned and leased sites, touchdown spaces (where applicable). Support the implementation of modern ways of working, space planning & utilisation and new central service enabling colleagues in how & where they work Support implementing improvements to FM services as well as larger workplace projects (e.g. refurbs, asset replacements, office moves, new tech). Lead and develop the Colleague advisor team, cleaner and caretaker roles ensuring regular 121s, development plans, team s meetings. Ensure adequate coverage across the geography, resilience plans and training compliance Ensure the legal compliance of the building including all H&S elements, the Incident Response Team, Fire Risk Assessments (FRA s). Lead the delivery of colleague requirements for how/where they work, by delivering great customer service. Responsible for the Workplace Solutions Helpdesk; actioning calls & requests; and updating the Helpdesk complying with SLAs to our colleagues. Oversight of the opening, closing and security of the buildings, including OOH incident coordination in relation to the corporate estate. Responsible for a formal weekly building inspection to ensure proactive monitoring of the condition of our workplaces, create action/improvement plans and commissioning rectification work as necessary. Day to day contractor management, including internal cleaners and caretakers as required (dependant on specific post and location). Oversight of the stationery, office supplies, cleaning and kitchen stock levels. Support the move to a paperless office identifying archiving and digitising processes for our colleagues. Ensure the safety and wellbeing of people working within our commercial offices, premises working with our colleagues in Health & Safety and Asset Management to deliver consistently and collaboratively. Carry out purchasing and invoicing processes in a timely and accurate manner, identify possible areas for savings and efficiency. Understand and comply with Financial and Procurement regulations Requirements: Proven track record in managing people with different needs located in multiple locations across the geography of the organisation. Working knowledge of Microsoft Office packages including Outlook, Word & Excel IT and computer skills Proactive works on own initiative, able to prioritise workload and work well under pressure often producing outputs to tight deadlines. First Aider and Fire Warden trained (Desirable but training can be given). IOSH Managing Safely (Desirable but training can be given). Full driving licence with own To apply, please attach a copy of you CV

Technical Customer Service Advisor Bishop's Stortford / London 28,000 - 32,000 DOE Love solving problems? Fascinated by technology and AI? Want a role where your impact is seen every day? We're looking for a Technical Customer Service Advisor to join a growing team at the forefront of connected technology solutions. This is an exciting opportunity for someone with strong customer service skills and a genuine interest in technology, diagnostics, data, and emerging AI-driven solutions. You'll be the go-to expert for troubleshooting technical issues, supporting customers remotely, and ensuring service issues are resolved quickly and effectively. If you enjoy helping people, investigating problems, and finding smarter ways of working, this could be the perfect next step in your career. What's in it for you? Salary of 28,000 - 32,000 depending on experience Hybrid working with flexibility to work remotely At least one day per week in London- near Liverpool Street Opportunity to work with innovative connected technology and AI-driven solutions Genuine career development and progression opportunities Collaborative and supportive team environment Chance to make a real impact on customer experience and operational performance What you'll be doing Acting as the first point of technical support for customer-facing teams Guiding customers through diagnostics and troubleshooting over the phone and remotely Monitoring and managing system alerts, faults, and performance issues Investigating technical problems to identify root causes and prevent repeat issues Analysing data and reports to spot trends and opportunities for improvement Maintaining accurate service records and ensuring high-quality data management Working closely with engineering, product, and customer service teams to deliver exceptional outcomes Supporting the rollout of new products and technologies What we're looking for Experience in a customer service, technical support, helpdesk, or operational support role Confidence talking customers through technical issues and diagnostics Naturally curious with a strong interest in technology and AI Excellent problem-solving and analytical skills Strong communication skills and the ability to explain technical information clearly Comfortable using systems, dashboards, ticketing platforms, and digital tools Highly organised with excellent attention to detail A proactive, positive attitude and a desire to continuously improve processes and customer outcomes Who will thrive in this role? This role would suit someone who enjoys technology but also loves working with people. Perhaps you've worked in customer service, technical support, IT support, telecoms, facilities management, engineering support, or a helpdesk environment and are looking for a role that offers more responsibility, greater exposure to technology, and long-term career growth. If you're ambitious, technically minded, and excited by the possibilities of AI and connected technologies, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

This permanent, full-time position has a starting salary of 33,552 per annum based on a 36 hour working week. We have a great opportunity to join our Business Systems and Digital team as a Business Systems and Information Quality Advisor. Your contractual location will be either Woodhatch Place, Cockshot Hill, Reigate, Surrey, RH2 8EF or Victoria Gate, Chobham Road, Woking, Surrey, GU21 6JD. We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Are you inquisitive, methodical, and passionate about delivering excellent customer service? Do you enjoy solving problems and helping others make the most of digital tools? If so, we'd love to hear from you! Our mission is to provide outstanding support to frontline Adult Social Care (ASC) staff through our core business systems: LAS, Controcc and Wisdom. We aim to maximise system functionality and develop bespoke solutions that ensure our systems are fit for purpose across multiple teams. In this varied and rewarding role, you'll split your time between supporting our Information Quality Helpdesk and working on specific system development projects. Your key responsibilities as a Business Systems and Information Quality Advisor will include: Helping frontline staff resolve recording errors and system issues Coaching users to build confidence and competence in using our core systems Collaborating on building and testing forms, outputs, and bespoke solutions Supporting system upgrades by testing new functionality and ensuring readiness for release Promoting the importance of data quality and accurate recording across ASC This is a fantastic opportunity to make a real impact. You'll play a key role in shaping how ASC uses technology to deliver services, improve data quality, and support staff across the organisation. You'll be part of a supportive team that values innovation, collaboration, and continuous improvement. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: Commitment to excellent customer service and ability to help staff to understand systems processes, information quality and functionality Some knowledge of adult social care, including operational knowledge of social care systems (e.g. Liquid Logic-SystemC) with an understanding of the principles behind social care practice Ability to work on multiple tasks at once and develop excellent working relationships with colleagues Experience of user acceptance testing, and/or systems development Ability to travel across the county of Surrey to various locations to attend meetings when needed. Much of our work is now carried out remotely so you will be adept at using technology such as MS Teams Experience of using o365 including Word and Excel to a high standard To apply, we request that you submit a CV and you will be asked the following 4 questions: What three qualities do you have that would make you a good Business Systems and Information Quality Advisor and how do these qualities support Surrey County Council's culture of collaboration, inclusivity, and adaptability? Give an example of when you have worked with different stakeholders to achieve a goal. How did you build relationships and keep everyone involved? This role requires working flexibly across different workstreams and teams. Can you share an example of how you've adapted to changing priorities or worked collaboratively to meet a shared goal? This role involves supporting colleagues and service users through system changes and issue resolution. Can you describe a time when you provided excellent customer service in a business systems or data-related context? What was the situation, and how did you ensure a positive outcome? The job advert closes at 23:59 on 21/06/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.