136 jobs found

Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects

Residential Building Manager Maternity Cover (9 12 Months) Manchester City Centre £31,919 per annum / £15.35 per hour Full-time, 40 hours per week Ideal Start: Week commencing 11th May We are seeking an experienced and energetic Residential Building Manager to oversee the day-to-day operations of a modern residential development in Manchester City Centre. This is a maternity cover role for an initial 9 months , with the potential to extend up to 12 months . The successful candidate will be responsible for delivering exceptional customer service, ensuring building safety and compliance, and creating a welcoming, community-focused environment for residents. Key Responsibilities Residence Operations Oversee the daily running of the building with a hands-on, service?driven approach. Maintain high standards of cleanliness, comfort and presentation across all communal areas. Conduct regular inspections to ensure safety, security and compliance. Manage maintenance issues, cleaning standards and follow up to ensure timely resolution. Oversee parcel handling, key management, access control and security protocols. Provide out-of-hours support when required (e.g., emergencies). Team Leadership Line manage residence staff, offering coaching, support and motivation. Promote a positive, engaged team culture. Lead by example in delivering exceptional customer service and operational standards. Financial & Commercial Support financial performance and budget management for the building. Manage a budget for resident community events and activities. Assist with viewings, renewals and occupancy targets. Support rent collection and build strong relationships with residents. Resident Experience & Community Building Act as the main point of contact for all resident interactions. Organise and host resident events to foster a sense of community. Support move-ins and move-outs, ensuring a smooth and positive experience. Handle complaints professionally and efficiently. Maintain strong local knowledge to support residents with information on amenities, travel and services. Build relationships with local organisations, universities and businesses. Person Profile Personal Attributes Energetic, enthusiastic and hands-on manager. Strong communicator with excellent relationship?building skills. Highly organised with strong time?management abilities. Confident in handling complaints and resolving conflict. High attention to detail and commitment to exceptional service. Proactive, self-motivated and able to work independently. Skills & Experience Experience in a customer-facing environment (hospitality, residential, education or corporate settings ideal). Strong understanding of health & safety processes. Previous experience delivering excellent customer service. Proficient in Microsoft Office. Flexible approach to working hours, including occasional out-of-hours support. Ability to work under pressure and manage multiple priorities. Why Apply? This is an exciting opportunity to take ownership of a vibrant residential community, lead a motivated team, and deliver a high-quality living experience in a flagship city-centre development. If you re passionate about customer service, operational excellence and community building, we d love to hear from you. Please call Helen on (phone number removed) or email: (url removed) This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.

Housing Standards Team Manager Surrey Hybrid Working Contract Competitive Daily Rate A Surrey-based Local Authority is seeking an experienced Housing Standards Team Manager to lead a busy and high-performing Housing Standards service. This is an excellent opportunity for an experienced Private Sector Housing professional to oversee enforcement, housing standards, empty homes and financial assistance functions while leading a small team through a period of legislative change. The Role You will lead the council's Housing Standards function, ensuring compliance across the private rented sector and wider housing standards responsibilities. Reporting into senior management, you will oversee operational delivery, service improvement and enforcement activity, while ensuring the service adapts to new legislation including the Renters Rights Act 2025. Key responsibilities include: Managing and supporting a small Housing Standards team Overseeing HHSRS inspections, enforcement activity and housing complaints Managing HMO licensing and wider regulatory compliance Leading on Empty Homes strategy and home energy efficiency initiatives Overseeing Housing Financial Assistance administration and grant processes Supporting policy development, performance monitoring and service improvement Liaising with Legal Services on enforcement action, tribunals and prosecutions Managing contractor performance, ICT systems and operational processes Working collaboratively with landlords, residents and partner agencies About You The council is looking for an experienced Housing Standards or Private Sector Housing Manager with strong leadership skills and a detailed understanding of housing legislation and enforcement processes. You will ideally have: Significant local authority Private Sector Housing experience Strong knowledge of HHSRS, housing enforcement and HMO licensing Experience managing staff, performance and operational delivery Knowledge of housing legislation and regulatory change Experience developing policies, procedures and service improvements Excellent communication and stakeholder management skills Environmental Health qualification and CIEH registration (or equivalent) Full UK Driving Licence and access to a vehicle This is an excellent opportunity to play a key role in improving housing standards and resident outcomes across the borough. For more information please call Shaye on (phone number removed) or email (url removed)

Income Collection Assistant Walsall Contract 14.82 per hour Our client is looking for an experienced is looking for a Income Collection Assistant Contract estimated to be between 3 - 6 months initially Looking for Credit Control & Debt Collection experienced workers. Onsite within Walsall Civic Centre Office for training and then moves to hybrid basis (up to 3 days onsite per week) To provide an efficient and effective income collection service to meet the aims, objectives and needs of Financial Administration and the wider organisation. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures. Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts to collection agents. Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies. Provide training, support and information relating to income collection and debt recovery policies, processes and procedures to colleagues and other stakeholders as appropriate including attending and actively participating in working groups and other meetings as appropriate. Prepare accurate, clear and concise casework records/notes and identify/enter key action points/outcomes/dates (incl. diary entries) on relevant systems (including debt collection agency systems) to ensure timely monitoring of arrears cases in accordance with the relevant policies and procedures. Review outstanding cases on a regular basis, including interrogating corporate and department systems and where appropriate prepare relevant notes/documents for handover of cases to senior colleagues where legal recovery activity is required. Ensure the accurate and timely processing, validation and despatch of financial transactions and documents (including credit notes, invoices and write-off requests), and dealing with matters on non-compliance in accordance with relevant policies and procedures. Assist in providing a high-quality, cost effective, best in class customer focussed service, working with customers to focus on the prevention of debt, whilst ensuring their needs are met. Providing support to senior colleagues in dealing with customer disputes and complaints and identifying/implementing appropriate service improvements. Abilities/Skills: (refer to JE guidance document) Ability to evaluate the financial position of a debtor and provide advice and support regarding payment options, including agreeing instalment arrangements. Ability to use IT systems to process transactions, enter case notes, produce reports, and monitor and reconcile financial information. Able to show a flexible approach to working and manage own workloads including monitoring and reviewing allocated cases on a regular basis and providing updates to senior manager and colleagues as required. Able to show understanding of Health and Safety issues. Knowledge/Experience: specify type, level and qualitative (not quantitative required); if any. Substantial experience of debt recovery processes and methods to maximise income, including the use of various income recovery techniques plus experience in recording clear and concise records/notes to ensure timely monitoring of arrears. Experience of processing and validating transactions and control documents and understanding matters of non-compliance of processes and procedures. Knowledge and understanding of objectives and targets. Experience of providing a customer focussed service and ability to communicate effectively. Experience in the use of financial systems and processes, and experience of reviewing those systems and processes in order to identify and develop improvements and implement new ways of working, including any service improvements identified from customer disputes and complaints. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Due to growth and investment a long standing food manufacturer are looking for a Technical Account Manager! This is a customer-facing role responsible for delivering technical excellence across complex supply chains. You'll manage retailer relationships, oversee end-to-end product specifications, lead quality and compliance initiatives, and drive continuous improvement across suppliers and internal teams. Key Responsibilities: Act as the primary technical contact for customers Manage complaints, rejections, non-compliance and crisis situations Own product specifications and technical systems Drive supplier performance, compliance, ESG and quality improvement plans Deliver KPIs and year-on-year improvement targets Support product launches, shelf-life validation and critical path activities Attend customer and supplier audits (UK and occasional overseas travel) About You: QCF Level 5-6 (or equivalent) in a relevant discipline 3-5 years' retail head office experience within technical/commercial functions Experience within short shelf-life food supply Strong stakeholder management and project delivery skills Confident, organised and commercially aware Full UK driving licence required. As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)

VANRATH are assisting with the recruitment of a Operations Manager for a major company that specialises in Distribution. This company has a fantastic reputation. This is a Full-time position. Permanent position - Position of work is Derry/Londonderry (BT47). Salary Negotiable + Fantastic Benefits package + Company Vehicle Responsibilities We are seeking an Operations Manager to lead our logistics team, reporting to the Operations Director and Directors. You will be responsible for transport operations, including driver management, logistics coordination, and ensuring compliance with legal and health & safety standards. The role requires strong problem-solving skills to manage operational issues efficiently while delivering a cost-effective, customer-focused service. Key Responsibilities Oversee daily transport operations, including scheduling and driver supervision Ensure timely, efficient delivery of all operational activities Coordinate workflows across teams to meet deadlines and budgets Maintain and improve operational processes Resolve operational issues (e.g. complaints, incidents, performance) Maintain accurate records and documentation Manage rotas, holidays, compliance, tachographs, and vehicle standards Support development of company policies and procedures Monitor and manage stock levels Skills & Experience Experience in scheduling and multi-site coordination Strong organisational, communication, and administrative skills Proficient in Microsoft Office (Word, Excel, Outlook) Ability to work independently under pressure Criteria Management experience (ideally in the transport sector) Desirable HGV, ADR, or transport qualifications Category C+E licence Good geographic knowledge of Northern Ireland and planning systems For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Team Leader (Medical Centre) Location: Liverpool Hours: Full-time, 37.5 hours per week (Monday Friday, 8:00am 6:00pm with one late evening) Salary: £29,250 per annum (equivalent to £15.00 per hour) About the Role We are working in partnership with a well-established GP practice in Liverpool who are looking to appoint an experienced and motivated Team Leader to join their management team. This is an excellent opportunity for someone with strong leadership skills and extensive EMIS Web experience to take on a key role in ensuring the smooth, efficient, and professional running of the practice s daily operations. The successful candidate will lead and support the reception and administrative teams, fostering a positive and patient-focused culture within the surgery. Key Responsibilities Lead and supervise the reception and administrative teams, providing training, guidance, and ongoing support. Manage staff rotas and ensure adequate cover across surgery opening hours. Oversee daily workflows, ensuring the smooth operation of front-desk and back-office functions. Use EMIS Web confidently for appointments, reporting, and problem-solving. Support the Practice Manager with audits, data reporting, and performance monitoring. Handle escalated patient queries and complaints in a professional and empathetic manner. Monitor and improve patient access and service quality. Uphold all confidentiality, information governance, and safeguarding standards. Essential Requirements Proven leadership or supervisory experience within a GP practice or primary care setting. Strong working knowledge and confidence with EMIS Web. Excellent organisational and communication skills. Ability to manage a busy workload and adapt to changing priorities. Professional, supportive, and proactive approach to teamwork. Strong IT skills, including Microsoft Office and NHS systems. Desirable Knowledge of QOF, recalls, and clinical reporting. Experience with patient triage systems and online access tools (e.g. AccuRx, eConsult). Understanding of NHS policies, compliance, and performance targets. If you have the relevant experience and are looking for your next leadership opportunity please apply online today our team will be in touch to discuss your application.

I am currently working with a Housing association based in West London, specialising in repairs and maintenance, They are looking for a Senior Operationsl Manager to join the team specialising in managing and controlling all operations cost effectively and efficiently, whilst managing and running smoothly a team. The Duties of this role are: Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting targets. Develop and maintain processes for continual improvement Maintain and promote effective relationships at all levels, focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices. Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets. Creating a network of contracts across various disciplines. Maintaining and developing effective relationships, an effective communicator at all levels Have overall responsibility for the delivery of contract KPI's and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services. To be proactive and energetic, seeking to get things done and at the same time deal with a variety of tasks and wide ranging responsibilities and accountability. Promote social responsibility and community engagement working closely with colleagues to understand resident and community priorities. Provide solutions in situations involving the new and unexpected - overcome problems as well as prove direction for others. Actively engage with and support resident engagement framework, working with colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events. Ensure that works to mitigate any issues before they become complaints. Where complaints do arise ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes. Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job. Other Key responsibilities Financial responsibility for approximately 5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service. Ensuring value for money Reviewing sub-contractors contracts to retain, manage and ensure compliance Education & Qualifications Needed: CIH qualification in Managing Housing Maintenance or equivalent (Desirable) Educated to degree level, or equivalent (Desirable) Competent user of Microsoft Office packages (Outlook, Word, and Excel) The Salary for this role is 73,000- 81,000+ Benefits. If you are interested in this role and want to find out more information please email (url removed) or call Thank you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.

IT Service Delivery Manger 55,000 - 65,000 + 7,500 car allowance, up to 20% bons and extensive benefits Full Time / Permanent Hybrid / Birmingham (2 days a week in the office + occasional UK travel) The Company: My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK. The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: Management of the IT Service Desk in alignment with ITIL principles. Configuration and deployment management for end user compute estate. Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT Supplier relationship management including SLA reviews, contract review, supplier processes and documentation. Tender and commercial Management including IT procurement and negotiations. To support the drive of Digital Transformation and AI adoption within the business Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures. To advise on the latest technologies and innovations that will enhance business IT systems Experience required: Proven experience working as an IT Service Delivery Manager / IT Service Manager / IT Service Desk Manager in a fast paced environment. Logical sound approach to IT Support and troubleshooting. Strong ability to develop customer relationships at all levels. Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management, Excellent understanding of Microsoft Office 365 and Microsoft Intune. Experience of Microsoft CoPilot and other AI tools. Previous experience leading a team of Service Desk Analysts including coaching and developing team members Previous hospitality, entertainment or retail sector experience is preferred. Contact: Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Our client, a well-established and growing food manufacturer, is seeking a proactive and detail-oriented Quality Supervisor to strengthen their Technical & Quality team as the business continues on an exciting growth trajectory. Reporting directly to the Quality Manager, you will play a key role in maintaining the highest standards of food safety, legality, and quality across the site, while also stepping up in the Quality Manager's absence. Key Responsibilities -Support the Technical & Quality team in day-to-day quality activities across the factory -Implement, maintain, and review HACCP systems throughout the site -Ensure all products meet required quality, food safety, BRC, and retailer standards -Maintain audit readiness across the factory at all times -Investigate non-conformances, corrective actions, and customer complaints -Assist with third-party audits, retailer visits, and site inspections -Drive continuous improvement within quality systems and processes -Promote a strong food safety and quality culture throughout the business Requirements: -Proven experience within a similar Quality Supervisor / QA role in food manufacturing -Strong working knowledge of BRC standards and retailer requirements -HACCP trained with practical implementation experience -Experience working with quality management systems -Excellent communication and organisational skills -Ability to work collaboratively across departments and lead by example -A proactive approach with strong attention to detail Salary - 35,000 - 40,000 The ideal candidate will be working in a similar position within food production. If you feel this exceptional opportunity is for you and you meet the above criteria, then click apply and send us an updated copy of your CV - alternatively you can send through your C.V to (url removed) or phone (phone number removed). As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)

Immediate Compliance Officer Needed for a short term, initial 6 week contract. As a Compliance Officer, you will play a key role in supporting the management of electrical safety compliance, ensuring inspections, remedial works, servicing programmes, and certification are effectively monitored and recorded. You will work closely with residents, contractors, internal teams, and managers to help maintain high standards of safety and regulatory compliance while delivering excellent customer service. Key Responsibilities Manage and maintain compliance systems, databases, trackers, and records accurately Coordinate electrical inspection programmes, appointments, remedial works, and follow-up actions Monitor compliance performance and ensure works are completed within target timescales Liaise with residents, contractors, and internal teams to arrange access and resolve issues Raise, update, track, and complete works orders in line with procedures and service standards Ensure electrical certification and compliance documentation is accurately recorded and maintained Respond to resident enquiries, complaints, and service requests professionally and efficiently Support investigations relating to compliance cases, complaints, and access issues Prepare reports, correspondence, and performance information for management Monitor outstanding actions and proactively chase overdue works and documentation Support continuous improvement and ensure compliance processes meet regulatory requirements What I am Looking For Experience working within compliance, housing, property services, repairs, or facilities management Knowledge of electrical compliance processes within social housing or property management is desirable Strong administrative and organisational skills with excellent attention to detail Experience managing contractors, appointments, and service delivery Confident using databases, compliance systems, and Microsoft Office Excellent communication and customer service skills Ability to prioritise workload and work to deadlines and targets Experience handling complaints or resolving customer issues is advantageous

Job Title Operations Supervisor Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Cradley Heath or Gloucester Our Company Doocey Traffic Management is a specialist division of the Doocey Group, providing high-quality traffic management services to support critical infrastructure, utility and civil engineering projects nationwide. Our teams are trusted to deliver safe, efficient solutions in fast-paced, high-pressure environments, for both internal and external customers. As a family-run business with over 40 years of industry experience, we are built on strong the Black Country values of professionalism, integrity, and a dedication to high standards. As part of the wider Doocey Group, we combine decades of industry knowledge with modern technology to keep people, projects and communities moving safely and smoothly. The Role To manage all depot and traffic management operations ensuring they are always run in a professional and efficient manner. Ensuring all operatives are briefed, understand and are adhering to the correct RAMS, wearing correct PPE/uniform and ensuring sites are maintained to a high standard. The Operations Supervisor will promote a robust Health & Safety culture and ensure the smooth running of the works connected to the depot. The Operations Supervisors Responsibilities will be: Support the Depot Manager in the efficient running of the depot and traffic management operations Assist with daily and forward planning to ensure sites are installed and maintained to required standards Deputise for the Depot Manager during periods of absence Conduct regular site visits, audits and depot walk-throughs to ensure compliance with health & safety, company standards and customer KPIs Manage, brief and support traffic management operatives, ensuring adherence to RAMS, SOPs, PPE requirements and safe working practices Oversee vehicle and equipment condition, ensuring defects are reported and standards are maintained Handle customer queries and complaints professionally, ensuring prompt resolution Monitor operational efficiency, including labour, equipment use and overall depot performance Ensure accurate completion of company paperwork, digital records and performance reporting Participate in the out-of-hours rota to maintain 24/7 operational coverage Promote a professional working environment and uphold company values in all public and customer interactions Support the operations team in maintaining strong health & safety performance, including reporting and investigating incidents and near misses Maintain up-to-date knowledge of relevant legislation and complete required training and Continual Professional Development The Operations Supervisor: Strong leadership Excellent communication Organisational ability Proactive mindset Calm under pressure Problem-solving skills Professionalism Reliability Adaptability Technical Skills & Experience Minimum 1 year experience in a Supervisory role within traffic management Experience in all aspects of 12D traffic management Qualifications & Training CSCS Card Lantra 12D M1, M2, M3, M5 & M6 Full UK driving licence Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application for this Operations Supervisor role, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

Customer/Resident Liaison Officer General Overview: The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction. Key Accountabilities: Resident Communication: Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress. Issue Resolution: Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company. Pre-Project Engagement: Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team. Information Distribution: Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions. Resident Support: Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works. Stakeholder Coordination: Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution. Post-Project Follow-Up: Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement. Compliance and Documentation: Ensure that all resident interactions and issues are documented accurately and that any legal or regulatory requirements related to resident communication are met. Community Engagement: Organise and participate in community meetings or events to discuss project progress and address any collective concerns. Any other reasonable management request. RG Setsquare is acting as an Employment Business in relation to this vacancy.

Customer Service Manager Wakefield based - on-site Supply & Service Industry £50,000 - £55,000 Client Details Page Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management function Description Create, implement and deliver the Customer Service strategy for the business to help achieve wider company objectives Leadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distribution Leadership of field based relationship / account managers responsible for understanding customer issues, understand customer requirements, managing complaints, and driving retention of B2B customers Drive retention through delivery of world class service to B2B Customers, ensuring Accounts are reviewed in line with contractual agreements, and SLA's are maintained Take ownership of escalated customer issues by being proactive and listening to customer Work cross functionally with teams including logistics, operations and credit control to ensure the end to end customer journey can be mapped out to deliver a positive experience for customers Proactively manage resource in line with customer demand taking into account peak period, customer demand and understanding customers long term requirements Use all available information to make data driven decisions that will support the business in achieving wider objectives Profile Prior leadership of a Customer Service Function Commercially astute Ability to build and maintain strong working relationships with customers Understanding of the wider customer supply chain Strong internal stakeholder engagement Excellent communication skills both written and verbal Job Offer The role of Customer Service Manager will be based in the Wakefield area and has great links to the M1 & M62. Salary of £50,000 - £55,000 on offer depending on experience, plus exceptional benefits (disclosed upon application) Please note - the successful applicant will need a Full UK driving license due to role requirements

We are currently looking for a Day Concierge for an exciting new opportunity in a large and modern development located in East London (E14). The development consists of 1,400 residential units and is located a few minutes away from Canary Wharf (nearest station is Crossharbour on the DLR). As the Day Concierge, you will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have. You'll be a people person, go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager. Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes; Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Maintain accurate and timely records for all residents via the platform 'Buildinglink'. Hours: 4 on 4 off; 07:00-19:00 Salary: £32,061 per annum /£14.68 per hour Location: Canary Wharf (E14) (closest station is Crossharbour on the DLR) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.

Job Title: Purchasing Manager Location: Rotherham Contract Type: Permanent Salary: 40,000 - 50,000 per annum Working Pattern: Full Time (40 hours per week, 8:30am - 5:30pm) Are you a dynamic leader with a passion for procurement? Do you have the skills to manage a significant purchasing portfolio? If so, this is a fantastic opportunity to join our thriving client as their Purchasing Manager! About the Role: In this exciting position, you will oversee a 25 million spend and manage a 7 million inventory. Your mission? To ensure purchasing operations run smoothly and efficiently, while fostering strong relationships with our suppliers and leading a talented team. Key Responsibilities: Team Management: Lead, mentor, and motivate the purchasing team to prioritize tasks and tackle challenges effectively. Supplier Management: Build and maintain robust relationships with suppliers, including travel to UK-based partners and occasional international trips (3-4 per year). Range Development: Work closely with the Product Team to identify and integrate new products and suppliers, ensuring we meet our internal standards. Demand Planning: Develop processes to align stock levels with customer demand, collaborating regularly with Sales and Product teams. Financial Performance: Drive cost reduction initiatives, negotiate pricing, and optimise supplier terms to add value across all purchasing activities. Continual Improvement: Identify and implement process enhancements to reduce risk and improve efficiency in the Purchasing department. Quality Management: Address and resolve purchasing non-conformances and customer complaints, ensuring corrective actions are taken. Social & Ethical Responsibility: Support our Corporate Social Responsibility program by managing the supplier portfolio and overseeing transportation options. Administration: Maintain accurate records in the ERP system for effective reporting and data analysis, collaborating with Warehouse and Finance teams to resolve issues. Essential Skills: Proven experience as a Purchasing Manager or in a similar role. Strong team leadership and management capabilities. Excellent negotiation and supplier management skills. Proficient in demand planning and inventory management. Strong Excel skills. Exceptional communication and interpersonal abilities. Willingness to travel as needed. CIPS qualifications are essential. Why Join our Client? You will join an organisation who value innovation, collaboration, and commitment to excellence. You'll be part of a vibrant team that thrives on challenges and works together to achieve success. If you are ready to take the next step in your career as a Purchasing Manager, we would love to hear from you! How to Apply: Please submit your CV ensuring you detail your relevant experience for this role. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Join Our Team as a Registered Manager. Location: Bath Road, Swindon Full-time, 35 hours per week Join the Team! Our Bath Road Service is a CQC registered residential home providing long term accommodation for up to 10 people with severe and enduring mental health needs. We support individuals with daily living skills, personal care, financial management and rehabilitation, while encouraging active engagement within the local community. We are seeking an experienced and passionate Registered Manager to lead the service and ensure the delivery of high quality, person centred care. How you will make a difference as a Registered Manager: As Registered Manager, you will be responsible for the overall management of the service, ensuring compliance with CQC regulations and organisational policies while leading, motivating and developing your staff team. Key Responsibilities: Deliver safe, personalised services through assessment, person centred planning and regular outcome focused reviews Develop and maintain high quality, aspirational support plans Implement safe systems of work, including personal safety and lone working procedures Ensure accurate and high quality recording on the Rethink Information System, supporting staff in its effective use Manage incidents, accidents and complaints in line with policies and regulatory requirements Act as the service Safeguarding Lead, maintaining strong professional relationships with safeguarding partners Provide effective line management, including supervision, performance, conduct and attendance management Recruit and retain a skilled workforce in line with safer recruitment practices and Equality legislation Essential Skills and Experience: Achieved or working towards a Level 5 Diploma in Leadership in Health & Social Care (or equivalent) Experience in an operational management role within health or social care Strong knowledge of CQC standards, legal responsibilities and person centred care Proven experience supervising, leading and managing staff Direct experience supporting people with severe and enduring mental illness Experience working with statutory agencies and external professionals If you re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we d love to hear from you.

Complaints Officer Salary: £39,800 - £42,000 Contract: Fixed Term- 35 Hours Per Week An established and community-focused Housing Association is seeking a Complaints Officer initially on a Fixed Term Contract . This is a key role within the organisation, responsible for managing complaints, Members' Enquiries and Ombudsman cases, while ensuring high standards of customer service and regulatory compliance. This opportunity would suit someone currently working in complaints, housing management, customer relations or governance within social housing who is looking to step into a role with greater ownership, visibility and influence across the organisation. The Role You will lead on the investigation and resolution of complaints and escalated customer issues, ensuring responses are delivered within agreed timescales and in line with the Housing Ombudsman Code. You will manage Members' Enquiries and Ombudsman cases, coordinating information from operational teams to ensure thorough, balanced and evidence-based responses. You will work closely with managers and colleagues across the organisation to gather information, challenge where appropriate and ensure follow-up actions are completed to prevent repeat issues. You will provide informal advice and early resolution support to customers wherever possible, reducing the need for formal escalation and maintaining customer confidence. You will identify trends and emerging themes from complaints, sharing learning across the business to drive service improvement. You will manage customer expectations clearly and professionally, particularly in complex or sensitive cases, including supporting vulnerable residents and persistent complainants. You will use housing, complaints and document management systems to accurately record cases, correspondence and outcomes. You will contribute to reports, audits and performance monitoring, supporting continuous improvement across service areas.