LOCATION: OLYMPIA, London SHIFT PATTERN: 5 out 7 days, 50 hours per week SALARY: £45,000 per year If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! Overview The Back of House (BOH) & Waste Manager is responsible for overseeing all BOH cleaning and waste management operations across the Olympia Estate. This role ensures that waste is handled safely, efficiently, and in full alignment with the estate's environmental and recycling strategy. The postholder manages BOH cleaning teams and waste subcontractors, maintains high operational standards across service areas, and ensures that all waste processes, from segregation to collection, run smoothly. A critical part of this role is driving tenant and occupier compliance with waste procedures, offering training and guidance as needed, and ensuring estate wide adherence to recycling best practices. The manager also supports event operations by coordinating waste services during peak activities, maintaining clear and safe BOH routes, and responding promptly to operational issues. During the estate's operational mobilisation, the Back of House & Waste Manager will also be responsible for supporting overarching, sitewide cleaning services and operational cleaning requirements. During this period, the postholder will deputise for the Operations Manager as required, ensuring continuity of day to day estate operations and providing leadership support across cleaning and BOH services. Main Duties & Responsibilities Waste Management & Compliance Oversee daily waste handling, segregation, storage, and all waste collections. Ensure all processes comply with environmental legislation, health & safety standards, and the estate's recycling policies. Drive tenant and occupier compliance with waste procedures, offering coaching and best practice guidance. Maintain accurate data on waste volumes, recycling rates, and contractor performance. Back of House Operations Maintain BOH routes, service corridors, loading bays, and waste areas to a high operational and cleanliness standard. Supervise BOH cleaning teams and subcontractors. Conduct routine inspections and address issues promptly. Oversee the safe use, maintenance, and availability of waste handling equipment (compactors, balers, containers, etc). Contractor & Team Management Coordinate BOH staff and waste management suppliers in accordance with SLAs and KPIs. Support staff onboarding, training, and ongoing performance development. Manage resource planning to ensure appropriate staffing levels. Manage and order stock. Schedule periodic and reactive works within the team. Health, Safety & Compliance Ensure all BOH areas follow health, safety, fire, and hygiene standards. Conduct risk assessments and implement controls. Report hazards, incidents, and non compliance, taking corrective actions as needed. Ensure that all equipment is kept clean, well maintained and in a safe working order and compliant. Communicate effectively within the team - we all work together. Ensure you & the team protect clothing (PPE) and comply with Health & Safety legislation and policies. Take responsibility for training of staff and recording of that training. Skills & Experience Essential Experience in waste management, BOH operations, or facilities management. Strong understanding of waste compliance, recycling processes, and sustainability practices. Ability to manage teams and contractors with strong leadership and communication skills. Strong organisational skills and problem solving capability. Comfortable operating in a fast paced environment, including event based operations. Full UK Driver's licence. Desirable IOSH/NEBOSH or equivalent H&S qualification. Experience in large estates, venue environments, or mixed use sites. Familiarity with waste handling equipment (compactors, balers, etc). Person Specification Proactive, solution driven, and operationally focused. Strong attention to detail and commitment to maintaining high standards. Ability to work flexibly and adapt to changing operational needs. Strong communication and collaboration with internal and external stakeholders. Benefits 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work - our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers. Life: Search for resources and tools on topics ranging from family and life to health, money and work. Support: Online chat or telephone service for urgent support in a crisis. About ABM ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. Diversity and Inclusion ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
May 12, 2026
Full time
LOCATION: OLYMPIA, London SHIFT PATTERN: 5 out 7 days, 50 hours per week SALARY: £45,000 per year If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! Overview The Back of House (BOH) & Waste Manager is responsible for overseeing all BOH cleaning and waste management operations across the Olympia Estate. This role ensures that waste is handled safely, efficiently, and in full alignment with the estate's environmental and recycling strategy. The postholder manages BOH cleaning teams and waste subcontractors, maintains high operational standards across service areas, and ensures that all waste processes, from segregation to collection, run smoothly. A critical part of this role is driving tenant and occupier compliance with waste procedures, offering training and guidance as needed, and ensuring estate wide adherence to recycling best practices. The manager also supports event operations by coordinating waste services during peak activities, maintaining clear and safe BOH routes, and responding promptly to operational issues. During the estate's operational mobilisation, the Back of House & Waste Manager will also be responsible for supporting overarching, sitewide cleaning services and operational cleaning requirements. During this period, the postholder will deputise for the Operations Manager as required, ensuring continuity of day to day estate operations and providing leadership support across cleaning and BOH services. Main Duties & Responsibilities Waste Management & Compliance Oversee daily waste handling, segregation, storage, and all waste collections. Ensure all processes comply with environmental legislation, health & safety standards, and the estate's recycling policies. Drive tenant and occupier compliance with waste procedures, offering coaching and best practice guidance. Maintain accurate data on waste volumes, recycling rates, and contractor performance. Back of House Operations Maintain BOH routes, service corridors, loading bays, and waste areas to a high operational and cleanliness standard. Supervise BOH cleaning teams and subcontractors. Conduct routine inspections and address issues promptly. Oversee the safe use, maintenance, and availability of waste handling equipment (compactors, balers, containers, etc). Contractor & Team Management Coordinate BOH staff and waste management suppliers in accordance with SLAs and KPIs. Support staff onboarding, training, and ongoing performance development. Manage resource planning to ensure appropriate staffing levels. Manage and order stock. Schedule periodic and reactive works within the team. Health, Safety & Compliance Ensure all BOH areas follow health, safety, fire, and hygiene standards. Conduct risk assessments and implement controls. Report hazards, incidents, and non compliance, taking corrective actions as needed. Ensure that all equipment is kept clean, well maintained and in a safe working order and compliant. Communicate effectively within the team - we all work together. Ensure you & the team protect clothing (PPE) and comply with Health & Safety legislation and policies. Take responsibility for training of staff and recording of that training. Skills & Experience Essential Experience in waste management, BOH operations, or facilities management. Strong understanding of waste compliance, recycling processes, and sustainability practices. Ability to manage teams and contractors with strong leadership and communication skills. Strong organisational skills and problem solving capability. Comfortable operating in a fast paced environment, including event based operations. Full UK Driver's licence. Desirable IOSH/NEBOSH or equivalent H&S qualification. Experience in large estates, venue environments, or mixed use sites. Familiarity with waste handling equipment (compactors, balers, etc). Person Specification Proactive, solution driven, and operationally focused. Strong attention to detail and commitment to maintaining high standards. Ability to work flexibly and adapt to changing operational needs. Strong communication and collaboration with internal and external stakeholders. Benefits 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work - our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers. Life: Search for resources and tools on topics ranging from family and life to health, money and work. Support: Online chat or telephone service for urgent support in a crisis. About ABM ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. Diversity and Inclusion ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Transform Amazon's Global Workplace Design & Construction: Lead Innovative Project Standards Across Continents We're seeking a strategic project controls expert to revolutionize how we control project work streams within design, construct, and manage Amazon's corporate spaces worldwide. In this pivotal role, you'll develop groundbreaking standards that will shape workplace environments for thousands of Amazonians across multiple regions. You will be the driving force behind standardizing project management & project controls processes for Amazon's global real estate construction portfolio. By creating robust frameworks and innovative control mechanisms, you'll ensure consistent excellence in workplace construction across EMEA and APAC regions. At Amazon, we believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances, we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions, rapid problem solving, and the energy of in person teamwork lead to better results for our customers. In particular, our data shows that teams working together in person are more effective at making complex decisions, onboarding new team members, and fostering the kind of creative collaboration that has driven Amazon's success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence. Key job responsibilities Develop and implement organizational standards for project controls across global regions, focusing on new builds, tenant improvements, expansions, and renovations Create comprehensive budget, schedule, and quality management mechanisms for corporate facility projects Partner with regional leaders to ensure consistent project delivery from design inception through operational turnover Design and evaluate project management tools and key performance indicators to drive continuous improvement Collaborate with cross functional teams to enhance contractor performance and project completion efficiency A day in the life Your day will be a dynamic blend of strategic planning and hands on collaboration. You'll engage with design, preconstruction, and construction leaders, developing comprehensive project management approaches that streamline complex international workplace transformation initiatives. About the team We are a globally diverse team with team members spread out across Seattle, Arlington and London, dedicated to creating inspiring work spaces that enable Amazonians to innovate and make history. Our Workplace Design and Construction team operates across more than 60 countries, continuously pushing the boundaries of workplace design and operational excellence. Basic Qualifications Knowledge of project management tools and software Bachelor's degree in Construction Management, Project Management, or related field is valuable Demonstrated experience in managing complex, multi regional construction or similar projects Proven ability to develop and implement standardized project control processes Good understanding of construction industry standards and regulations Preferred Qualifications Advanced degree in Construction Management or Business Administration International project management experience Expertise in workplace design and corporate facility construction Good understanding of construction industry standards and regulations Experience with global project standardization Advanced proficiency in data analysis and visualization tools Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please seek more information on how to accommodate.
May 09, 2026
Full time
Transform Amazon's Global Workplace Design & Construction: Lead Innovative Project Standards Across Continents We're seeking a strategic project controls expert to revolutionize how we control project work streams within design, construct, and manage Amazon's corporate spaces worldwide. In this pivotal role, you'll develop groundbreaking standards that will shape workplace environments for thousands of Amazonians across multiple regions. You will be the driving force behind standardizing project management & project controls processes for Amazon's global real estate construction portfolio. By creating robust frameworks and innovative control mechanisms, you'll ensure consistent excellence in workplace construction across EMEA and APAC regions. At Amazon, we believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances, we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions, rapid problem solving, and the energy of in person teamwork lead to better results for our customers. In particular, our data shows that teams working together in person are more effective at making complex decisions, onboarding new team members, and fostering the kind of creative collaboration that has driven Amazon's success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence. Key job responsibilities Develop and implement organizational standards for project controls across global regions, focusing on new builds, tenant improvements, expansions, and renovations Create comprehensive budget, schedule, and quality management mechanisms for corporate facility projects Partner with regional leaders to ensure consistent project delivery from design inception through operational turnover Design and evaluate project management tools and key performance indicators to drive continuous improvement Collaborate with cross functional teams to enhance contractor performance and project completion efficiency A day in the life Your day will be a dynamic blend of strategic planning and hands on collaboration. You'll engage with design, preconstruction, and construction leaders, developing comprehensive project management approaches that streamline complex international workplace transformation initiatives. About the team We are a globally diverse team with team members spread out across Seattle, Arlington and London, dedicated to creating inspiring work spaces that enable Amazonians to innovate and make history. Our Workplace Design and Construction team operates across more than 60 countries, continuously pushing the boundaries of workplace design and operational excellence. Basic Qualifications Knowledge of project management tools and software Bachelor's degree in Construction Management, Project Management, or related field is valuable Demonstrated experience in managing complex, multi regional construction or similar projects Proven ability to develop and implement standardized project control processes Good understanding of construction industry standards and regulations Preferred Qualifications Advanced degree in Construction Management or Business Administration International project management experience Expertise in workplace design and corporate facility construction Good understanding of construction industry standards and regulations Experience with global project standardization Advanced proficiency in data analysis and visualization tools Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please seek more information on how to accommodate.
An exciting opportunity has arisen for an experienced Head of Service Charges, Rent and Income to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: 65,000 Per Annum The Head of Service Charge, Rents and Income provides strategic leadership and operational oversight for the client's service charges, rent application and income collection activities. Ensuring that delivery is complaint, customer-focused, and aligned with best practice whilst maximising income across the and 7000+ homes, homeowners, freeholders on estate and garages. The postholder leads on policy development, process improvement, and system enhancements of services under their remit whilst being innovative and ensuring they comply with legislative, regulatory and sector changes Duties: Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes. Develop, maintain, and own the Service Charge Policy, Income Collection Policy and Feed into the groups Rent Setting policy owned by Finance. Develop strategies for income collection to ensure cost recovery and minimise arrears across all tenures. Develop strategies for financial inclusion and debt advice, helping residents access welfare benefits to sustain their tenancies. Set and monitor rigorous Key Performance Indicators (KPIs) Represent the client at regional and national housing forums, building the organisation's profile and influence. Leadership of the day-to-day operations, role modelling a culture of learning, ownership, and trust Provide visible, values-based leadership contributing to cross departmental collaboration. Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders. Support the organisation to improve organisation knowledge regarding service charges, rent & income collection. Coach and mentor future leaders, promoting a culture of empowerment and accountability. Create a culture of creativity, innovation and problem solving with all team members. Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to our Inspiring strategy. Act as an ambassador for the client and explore ways in which to represent the work that we do and collaborative working. Deputise for the Director of Tenant Services as require Experience Required: Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Deep understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Experience of income collection and welfare benefits. Experience in creating and developing policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI's. Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders
May 09, 2026
Full time
An exciting opportunity has arisen for an experienced Head of Service Charges, Rent and Income to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: 65,000 Per Annum The Head of Service Charge, Rents and Income provides strategic leadership and operational oversight for the client's service charges, rent application and income collection activities. Ensuring that delivery is complaint, customer-focused, and aligned with best practice whilst maximising income across the and 7000+ homes, homeowners, freeholders on estate and garages. The postholder leads on policy development, process improvement, and system enhancements of services under their remit whilst being innovative and ensuring they comply with legislative, regulatory and sector changes Duties: Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes. Develop, maintain, and own the Service Charge Policy, Income Collection Policy and Feed into the groups Rent Setting policy owned by Finance. Develop strategies for income collection to ensure cost recovery and minimise arrears across all tenures. Develop strategies for financial inclusion and debt advice, helping residents access welfare benefits to sustain their tenancies. Set and monitor rigorous Key Performance Indicators (KPIs) Represent the client at regional and national housing forums, building the organisation's profile and influence. Leadership of the day-to-day operations, role modelling a culture of learning, ownership, and trust Provide visible, values-based leadership contributing to cross departmental collaboration. Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders. Support the organisation to improve organisation knowledge regarding service charges, rent & income collection. Coach and mentor future leaders, promoting a culture of empowerment and accountability. Create a culture of creativity, innovation and problem solving with all team members. Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to our Inspiring strategy. Act as an ambassador for the client and explore ways in which to represent the work that we do and collaborative working. Deputise for the Director of Tenant Services as require Experience Required: Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Deep understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Experience of income collection and welfare benefits. Experience in creating and developing policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI's. Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders
MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board's Equal Opportunities Policy within the context of the Council's policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing appropriate records for HOUSING OFFICE staff e.g. absence returns and maternity/sick certificates, ensuring that documents are forwarded in accordance with deadlines and appropriate procedures. To be responsible for disseminating information and changes to procedures to staff giving advice on general process as necessary. To ensure the availability of the computer printers, photocopier and other office equipment to all-relevant staff and keeping records of office repair and maintenance schedules, To monitor the use, security and maintenance of the HOUSING OFFICE housing office. To be responsible for maintaining the HOUSING OFFICE Library in consultation with the HOUSING OFFICE Lead Officer. To ensure routine sorting of correspondence, complaints and members' enquiries, in and out of the office is effectively undertaken and ensuring council's policy on replies to correspondence is adhered to. To prepare reports on customer care issues, e.g. members enquiries, complaints and correspondence, to ensure that replies are made within target times. To service the Estate Management Board meetings by taking minutes, sending out reports, preparing reports in conjunction with the HOUSING OFFICE Lead Officer. Post holder will be required to attend Estate Management Board meetings monthly in the evening and out of hours. Maintain the HOUSING OFFICE Share Register. Design, print out and organise distribution of newsletters and posters for HOUSING OFFICE publicity. To operate Visual Display Units and Micro Computers extracting relevant information, and inputting data as necessary to fulfil duties and to assist with the development and implementation of new technology in accordance with prescribed agreements. To have specific administrative responsibility for the provision and ongoing operation of fire extinguishers, alarms, first aid equipment, staff clothing and other general Health and Safety matters in the HOUSING OFFICE office and other locations. To maintain stock records, including security keys Co-ordinate room hire. Arrange maintenance of meeting rooms and ensure that the meeting rooms are cleaned and set up ready for all meetings. Responsible for the efficient filing/ retrieval of old files and former tenants' files: Also to ensure the archive storage room is kept in an orderly manner. To be responsible for the ordering, usage and monitoring of office programmes and stationery. The stationery room is kept in an organised manner. To ensure that the cleaning arrangement for the office is maintained and the kitchen and all the equipment in the kitchen is cleaned regularly. To design routine administrative forms and reports. To be responsible for maintaining the imprest accounts and value disbursement on the approval/ authorisation of designated signatories. Developing the use and application of information technology in the administrative activities of the HOUSING OFFICE. To undertake any other duties as required in accordance with the exigencies of the service. PERSONAL SPECIFICATION 1. PHYSICAL REOUIREMENTS The jobholder must be able to carry out the duties of the job using any appropriate aids or adaptations. HOUSING OFFICE will provide any aids or make adaptations so that disability is not itself a barrier to employment, 2. EXPERIENCE Experience of at least two years doing administrative duties. Experience of working with the public in a service capacity. 3. EDUCATION No specific formal education requirement, however it is expected that candidates with possess literate and numerate ability to a level sufficient to carry out the full range of duties. 4. SKILLS/ KNOWLEDGE/ABILITY (a) Communication Skills Post holder should have oral, written and word processor communication skills and be able to communicate effectively in various situations. (ii) Ability to organise information systematically. (b) Knowledge and Ability Applicants should have understanding of the office administrator's role. Applicants must be able to demonstrate the ability to work within a team. 5. ADMINISTRATIVE SKILLS An ability to develop monitoring systems and review the efficiency of administrative office systems. Contractual obligation to attend regular HOUSING OFFICE meetings which might run into late evenings. The post holder must be able to plan her/his own work and also to work on own initiative and under pressure. Candidates must have experience of Microsoft Office, Northgate, Anite. They can easily be trained on Northgate Housing software and anite for filing documents. Be able to demonstrate ability to work as part of the team. (6) ATTITUDE Candidates must demonstrate that they have a positive attitude towards the promotion of the Equal Opportunities Policy within the council and in the services that it provides to the Community.
May 08, 2026
Full time
MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board's Equal Opportunities Policy within the context of the Council's policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing appropriate records for HOUSING OFFICE staff e.g. absence returns and maternity/sick certificates, ensuring that documents are forwarded in accordance with deadlines and appropriate procedures. To be responsible for disseminating information and changes to procedures to staff giving advice on general process as necessary. To ensure the availability of the computer printers, photocopier and other office equipment to all-relevant staff and keeping records of office repair and maintenance schedules, To monitor the use, security and maintenance of the HOUSING OFFICE housing office. To be responsible for maintaining the HOUSING OFFICE Library in consultation with the HOUSING OFFICE Lead Officer. To ensure routine sorting of correspondence, complaints and members' enquiries, in and out of the office is effectively undertaken and ensuring council's policy on replies to correspondence is adhered to. To prepare reports on customer care issues, e.g. members enquiries, complaints and correspondence, to ensure that replies are made within target times. To service the Estate Management Board meetings by taking minutes, sending out reports, preparing reports in conjunction with the HOUSING OFFICE Lead Officer. Post holder will be required to attend Estate Management Board meetings monthly in the evening and out of hours. Maintain the HOUSING OFFICE Share Register. Design, print out and organise distribution of newsletters and posters for HOUSING OFFICE publicity. To operate Visual Display Units and Micro Computers extracting relevant information, and inputting data as necessary to fulfil duties and to assist with the development and implementation of new technology in accordance with prescribed agreements. To have specific administrative responsibility for the provision and ongoing operation of fire extinguishers, alarms, first aid equipment, staff clothing and other general Health and Safety matters in the HOUSING OFFICE office and other locations. To maintain stock records, including security keys Co-ordinate room hire. Arrange maintenance of meeting rooms and ensure that the meeting rooms are cleaned and set up ready for all meetings. Responsible for the efficient filing/ retrieval of old files and former tenants' files: Also to ensure the archive storage room is kept in an orderly manner. To be responsible for the ordering, usage and monitoring of office programmes and stationery. The stationery room is kept in an organised manner. To ensure that the cleaning arrangement for the office is maintained and the kitchen and all the equipment in the kitchen is cleaned regularly. To design routine administrative forms and reports. To be responsible for maintaining the imprest accounts and value disbursement on the approval/ authorisation of designated signatories. Developing the use and application of information technology in the administrative activities of the HOUSING OFFICE. To undertake any other duties as required in accordance with the exigencies of the service. PERSONAL SPECIFICATION 1. PHYSICAL REOUIREMENTS The jobholder must be able to carry out the duties of the job using any appropriate aids or adaptations. HOUSING OFFICE will provide any aids or make adaptations so that disability is not itself a barrier to employment, 2. EXPERIENCE Experience of at least two years doing administrative duties. Experience of working with the public in a service capacity. 3. EDUCATION No specific formal education requirement, however it is expected that candidates with possess literate and numerate ability to a level sufficient to carry out the full range of duties. 4. SKILLS/ KNOWLEDGE/ABILITY (a) Communication Skills Post holder should have oral, written and word processor communication skills and be able to communicate effectively in various situations. (ii) Ability to organise information systematically. (b) Knowledge and Ability Applicants should have understanding of the office administrator's role. Applicants must be able to demonstrate the ability to work within a team. 5. ADMINISTRATIVE SKILLS An ability to develop monitoring systems and review the efficiency of administrative office systems. Contractual obligation to attend regular HOUSING OFFICE meetings which might run into late evenings. The post holder must be able to plan her/his own work and also to work on own initiative and under pressure. Candidates must have experience of Microsoft Office, Northgate, Anite. They can easily be trained on Northgate Housing software and anite for filing documents. Be able to demonstrate ability to work as part of the team. (6) ATTITUDE Candidates must demonstrate that they have a positive attitude towards the promotion of the Equal Opportunities Policy within the council and in the services that it provides to the Community.
Carpenters - Multiskilled Salary: £34,407.65 per year + Company van Hours: 40 hours per week Permanent Location: Norwich (and surrounding areas) Working Pattern: Monday - Friday; 8am - 4:30pm Plus rostered on-call Full UK driving licence required Ref: IP382 Are you an experienced carpenter who takes pride in your workmanship and is committed to delivering excellent service as part of our in house Repairs Service? We are currently recruiting for Carpenters who are confident in their core trade and able or keen to learn and develop additional skills to become fully multiskilled. Delivering high quality day to day repairs to tenanted and empty properties, these are the skills we are looking for: Kitchen installation Installation of internal and external doors Fitting skirting boards and architraves Repair and maintenance of timber and uPVC windows, including glazing Fitting and repairing window and door locks You may will be required to carry out additional duties appropriate to the role. About You You'll be someone who enjoys practical work and takes real pride in a job well done and no call backs - making a difference to people's homes. You'll ideally bring: Experience in carpentry maintenance within domestic properties or a similar hands on environment. Strong carpentry skills, with the confidence to carry out a wide range of day to day repairs. If you have other trade skills within building services, repairs, or a similar environment that'd be great. A practical, problem solving approach and a commitment to delivering safe, high quality workmanship. The ability to work confidently on your own, while meeting service timescales. A flexible and positive attitude, with the ability to adapt to changing priorities and respond to customer needs. A carpentry and joinery qualification is desirable. What can we offer you? 22 days annual leave (pro rata) plus bank holidays. Buy/sell annual leave. Full-time, permanent or casual contract options available. Cashback Health plan. Company Mobile. Ongoing training and development & opportunities to progress in your role through the Orwell Academy. Access to Blue Light Card - membership fees apply. Free DBS checks (repayable if you leave within 12 months). Wellbeing programme. Reward and recognition awards. Interview Date: To be confirmed Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing
May 08, 2026
Full time
Carpenters - Multiskilled Salary: £34,407.65 per year + Company van Hours: 40 hours per week Permanent Location: Norwich (and surrounding areas) Working Pattern: Monday - Friday; 8am - 4:30pm Plus rostered on-call Full UK driving licence required Ref: IP382 Are you an experienced carpenter who takes pride in your workmanship and is committed to delivering excellent service as part of our in house Repairs Service? We are currently recruiting for Carpenters who are confident in their core trade and able or keen to learn and develop additional skills to become fully multiskilled. Delivering high quality day to day repairs to tenanted and empty properties, these are the skills we are looking for: Kitchen installation Installation of internal and external doors Fitting skirting boards and architraves Repair and maintenance of timber and uPVC windows, including glazing Fitting and repairing window and door locks You may will be required to carry out additional duties appropriate to the role. About You You'll be someone who enjoys practical work and takes real pride in a job well done and no call backs - making a difference to people's homes. You'll ideally bring: Experience in carpentry maintenance within domestic properties or a similar hands on environment. Strong carpentry skills, with the confidence to carry out a wide range of day to day repairs. If you have other trade skills within building services, repairs, or a similar environment that'd be great. A practical, problem solving approach and a commitment to delivering safe, high quality workmanship. The ability to work confidently on your own, while meeting service timescales. A flexible and positive attitude, with the ability to adapt to changing priorities and respond to customer needs. A carpentry and joinery qualification is desirable. What can we offer you? 22 days annual leave (pro rata) plus bank holidays. Buy/sell annual leave. Full-time, permanent or casual contract options available. Cashback Health plan. Company Mobile. Ongoing training and development & opportunities to progress in your role through the Orwell Academy. Access to Blue Light Card - membership fees apply. Free DBS checks (repayable if you leave within 12 months). Wellbeing programme. Reward and recognition awards. Interview Date: To be confirmed Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing
Carpenters - Multiskilled Salary: £34,407.65 per year + Company van Hours: 40 hours per week Permanent Location: Ipswich (and surrounding areas) Working Pattern: Monday - Friday; 8am - 4:30pm Plus rostered on-call Full UK driving licence required Are you an experienced carpenter who takes pride in your workmanship and is committed to delivering excellent service as part of our in house Repairs Service? We are currently recruiting for Carpenters who are confident in their core trade and able or keen to learn and develop additional skills to become fully multiskilled. Delivering high quality day to day repairs to tenanted and empty properties, these are the skills we are looking for: Kitchen installation Installation of internal and external doors Fitting skirting boards and architraves Repair and maintenance of timber and uPVC windows, including glazing Fitting and repairing window and door locks You will also be required to carry out additional duties appropriate to the role. About You You'll be someone who enjoys practical work and takes real pride in a job well done and no call backs - making a difference to people's homes. You'll ideally bring: Experience in carpentry maintenance within domestic properties or a similar hands on environment. Strong carpentry skills, with the confidence to carry out a wide range of day to day repairs. If you have other trade skills within building services, repairs, or a similar environment that'd be great. A practical, problem solving approach and a commitment to delivering safe, high quality workmanship. The ability to work confidently on your own, while meeting service timescales. A flexible and positive attitude, with the ability to adapt to changing priorities and respond to customer needs. A carpentry and joinery qualification is desirable. What can we offer you? 22 days annual leave (pro rata) plus bank holidays. Buy/sell annual leave. Full-time, permanent or casual contract options available. Cashback Health plan.Company Mobile. Ongoing training and development & opportunities to progress in your role through the Orwell Academy. Access to Blue Light Card - membership fees apply. Free DBS checks (repayable if you leave within 12 months). Wellbeing programme. Reward and recognition awards. Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing
May 08, 2026
Full time
Carpenters - Multiskilled Salary: £34,407.65 per year + Company van Hours: 40 hours per week Permanent Location: Ipswich (and surrounding areas) Working Pattern: Monday - Friday; 8am - 4:30pm Plus rostered on-call Full UK driving licence required Are you an experienced carpenter who takes pride in your workmanship and is committed to delivering excellent service as part of our in house Repairs Service? We are currently recruiting for Carpenters who are confident in their core trade and able or keen to learn and develop additional skills to become fully multiskilled. Delivering high quality day to day repairs to tenanted and empty properties, these are the skills we are looking for: Kitchen installation Installation of internal and external doors Fitting skirting boards and architraves Repair and maintenance of timber and uPVC windows, including glazing Fitting and repairing window and door locks You will also be required to carry out additional duties appropriate to the role. About You You'll be someone who enjoys practical work and takes real pride in a job well done and no call backs - making a difference to people's homes. You'll ideally bring: Experience in carpentry maintenance within domestic properties or a similar hands on environment. Strong carpentry skills, with the confidence to carry out a wide range of day to day repairs. If you have other trade skills within building services, repairs, or a similar environment that'd be great. A practical, problem solving approach and a commitment to delivering safe, high quality workmanship. The ability to work confidently on your own, while meeting service timescales. A flexible and positive attitude, with the ability to adapt to changing priorities and respond to customer needs. A carpentry and joinery qualification is desirable. What can we offer you? 22 days annual leave (pro rata) plus bank holidays. Buy/sell annual leave. Full-time, permanent or casual contract options available. Cashback Health plan.Company Mobile. Ongoing training and development & opportunities to progress in your role through the Orwell Academy. Access to Blue Light Card - membership fees apply. Free DBS checks (repayable if you leave within 12 months). Wellbeing programme. Reward and recognition awards. Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing
Job Advertisement: Rent Account Officer (Temporary) Location: Wandsworth Town Hall (Hybrid Working) Contract Type: Temporary Hourly Rate: 19.18 per hour PAYE or 24.80 Umbrella Contract Length: 3 Months (likely extension) Working Pattern: Full Time Basic DBS Required WFH- Hybrid - Initially required to go into the office for the first week to meet team Are you ready to make a difference in the public sector? Join our dynamic team as a Rent Account Officer ! We're looking for a dedicated individual who thrives in a fast-paced environment and is passionate about delivering excellent customer service while managing financial transactions effectively. Key Responsibilities: As a Rent Account Officer, you will play a crucial role in maintaining the accuracy of Council rent accounts. Your responsibilities will include: Updating individual account records on the IT Rents system. Processing daily reports, exception reports, and DWP payments. Undertaking reconciliations and ensuring timely transfer of funds from suspense accounts to appropriate rent accounts. Generating letters and statements for tenants regarding their charges on a weekly or quarterly basis. Providing statistical data and running reports in Excel on a daily, weekly, and monthly basis. Resolving client enquiries and adjusting rent accounts as necessary. Supporting the Team with annual rent increase activities. Training and supporting new team members. What We're Looking For: To excel in this role, you should possess: Strong account management and reconciliation skills. Proficiency in Excel and data processing. Excellent reporting and customer service abilities. A knack for administration and complaint resolution. The ability to train and support others. Additional Skills: Familiarity with NEC and Northgate systems is a plus. Awareness of rent accounts within local authorities or similar organisations. Why Join Us? Impact: Contribute to the continuous improvement of services within the Boroughs of Wandsworth and Richmond. Inclusivity: Be part of a culture that promotes equality, diversity, and inclusion. Growth: Develop your skills in a supportive environment with opportunities for training and development. How to Apply: If you're ready to take on this exciting challenge, we want to hear from you! Please submit your application, highlighting your relevant experience and why you're the perfect fit for the role. Become a vital part of our team, where your contributions will help shape the community and ensure that everyone is treated with dignity and respect. Join us in making a positive impact! We can't wait to welcome you aboard! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 07, 2025
Contractor
Job Advertisement: Rent Account Officer (Temporary) Location: Wandsworth Town Hall (Hybrid Working) Contract Type: Temporary Hourly Rate: 19.18 per hour PAYE or 24.80 Umbrella Contract Length: 3 Months (likely extension) Working Pattern: Full Time Basic DBS Required WFH- Hybrid - Initially required to go into the office for the first week to meet team Are you ready to make a difference in the public sector? Join our dynamic team as a Rent Account Officer ! We're looking for a dedicated individual who thrives in a fast-paced environment and is passionate about delivering excellent customer service while managing financial transactions effectively. Key Responsibilities: As a Rent Account Officer, you will play a crucial role in maintaining the accuracy of Council rent accounts. Your responsibilities will include: Updating individual account records on the IT Rents system. Processing daily reports, exception reports, and DWP payments. Undertaking reconciliations and ensuring timely transfer of funds from suspense accounts to appropriate rent accounts. Generating letters and statements for tenants regarding their charges on a weekly or quarterly basis. Providing statistical data and running reports in Excel on a daily, weekly, and monthly basis. Resolving client enquiries and adjusting rent accounts as necessary. Supporting the Team with annual rent increase activities. Training and supporting new team members. What We're Looking For: To excel in this role, you should possess: Strong account management and reconciliation skills. Proficiency in Excel and data processing. Excellent reporting and customer service abilities. A knack for administration and complaint resolution. The ability to train and support others. Additional Skills: Familiarity with NEC and Northgate systems is a plus. Awareness of rent accounts within local authorities or similar organisations. Why Join Us? Impact: Contribute to the continuous improvement of services within the Boroughs of Wandsworth and Richmond. Inclusivity: Be part of a culture that promotes equality, diversity, and inclusion. Growth: Develop your skills in a supportive environment with opportunities for training and development. How to Apply: If you're ready to take on this exciting challenge, we want to hear from you! Please submit your application, highlighting your relevant experience and why you're the perfect fit for the role. Become a vital part of our team, where your contributions will help shape the community and ensure that everyone is treated with dignity and respect. Join us in making a positive impact! We can't wait to welcome you aboard! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
An excellent opportunity has arisen to join Westway Trust a community-guided organisation, with an ambitious and exciting vision, in the heart of Portobello, West London as our Community Engagement Manager. We are seeking an energetic and enthusiastic individual who will support our vision of putting the community at the centre of everything we do, and will be committed to the value of participative community engagement. You will also have a great understanding of the needs of diverse communities and commitment to equality of opportunity. You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You ll be comfortable in connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work. Key responsibilities of the role include but are not limited to: Member Engagement Design and implement a community engagement strategy, this is to nurture positive relationships and information flow with different groups including Members, Tenants, Start-Ups, Community Groups and Community Organisations. In partnership with the Events Manager, activate an events programme, which creates opportunities for Member Organisations and other community groups and stakeholders to contribute to the Trust s broader activities and development plans, taking account of member feedback and Trust strategy as appropriate. This will require evening and weekend working Key Stakeholder Engagement Lead on the instigation, scheduling and management of the Trust s relationship with Community Forums and the relevant convenors. This may involve attending meetings, organising events, advising on operations and governance. This will involve active listening and offering feedback and advice to colleagues. Be responsible for effective stakeholder management and mapping, to include local residents, local businesses and local voluntary sector groups to ensure maximum reach. Attend community meetings on behalf of Westway Trust to listen and engage in conversations about local issues and update them on the Trust s activities. These meetings are primarily in the evening. Institutional Racism Report Playing a key role with stakeholder groups on dissemination on the Tutu Foundation Report and the progress as the Trust moves towards eliminating institutional racism . Lead on some of the areas of development by agreement with your line manager and other colleagues. Bay 20 Support the BAY 20 community operator to ensure that BAY 20 is an inclusive and accessible space for the whole community and manage their service level agreement and associated budget. Deliver the secretarial function to the Bay20 community steering group. Grants & Community Investments Support the grants and impact manager in engagement with applicants of Westway Trust s grants programmes, nurturing positive relationships with successful and unsuccessful applicants. General Duties Support the development of new, refurbished, and existing spaces with innovative community development projects and events. These may include Public Policy Round Tables; new programmes; community led events, consultations and meetings. You are a key outward facing member of the Trust, expected to demonstrate the Trusts Values and to work positively in accordance with the Trust s Equal Opportunities, Safeguarding, Health, and Safety Policies. In time you may be required to line manage at least one member of staff. Carry out any other duties as may be reasonably required Knowledge, Skills and Experience: Experience of designing and delivering high quality, proactive and impactful community engagement activities, with a track record of creating innovative solutions to engage with people, particularly seldom heard community groups Clear evidence of sound judgement and of an ability to evaluate options to make appropriate recommendations Excellent IT skills, ability to gather information and report meaningful outputs Excellent written and verbal communication skills, ideally with experience of writing Board/Committee papers with the ability to present persuasive arguments to senior stakeholders in a formal setting At least one year experience of line management. Experience in prioritising competing demands and workloads Team working and influencing skills with an eye for detail Understanding of the needs of diverse communities and commitment to equality of opportunity The application deadline is Monday 20 October 2025 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.
Oct 06, 2025
Full time
An excellent opportunity has arisen to join Westway Trust a community-guided organisation, with an ambitious and exciting vision, in the heart of Portobello, West London as our Community Engagement Manager. We are seeking an energetic and enthusiastic individual who will support our vision of putting the community at the centre of everything we do, and will be committed to the value of participative community engagement. You will also have a great understanding of the needs of diverse communities and commitment to equality of opportunity. You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You ll be comfortable in connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work. Key responsibilities of the role include but are not limited to: Member Engagement Design and implement a community engagement strategy, this is to nurture positive relationships and information flow with different groups including Members, Tenants, Start-Ups, Community Groups and Community Organisations. In partnership with the Events Manager, activate an events programme, which creates opportunities for Member Organisations and other community groups and stakeholders to contribute to the Trust s broader activities and development plans, taking account of member feedback and Trust strategy as appropriate. This will require evening and weekend working Key Stakeholder Engagement Lead on the instigation, scheduling and management of the Trust s relationship with Community Forums and the relevant convenors. This may involve attending meetings, organising events, advising on operations and governance. This will involve active listening and offering feedback and advice to colleagues. Be responsible for effective stakeholder management and mapping, to include local residents, local businesses and local voluntary sector groups to ensure maximum reach. Attend community meetings on behalf of Westway Trust to listen and engage in conversations about local issues and update them on the Trust s activities. These meetings are primarily in the evening. Institutional Racism Report Playing a key role with stakeholder groups on dissemination on the Tutu Foundation Report and the progress as the Trust moves towards eliminating institutional racism . Lead on some of the areas of development by agreement with your line manager and other colleagues. Bay 20 Support the BAY 20 community operator to ensure that BAY 20 is an inclusive and accessible space for the whole community and manage their service level agreement and associated budget. Deliver the secretarial function to the Bay20 community steering group. Grants & Community Investments Support the grants and impact manager in engagement with applicants of Westway Trust s grants programmes, nurturing positive relationships with successful and unsuccessful applicants. General Duties Support the development of new, refurbished, and existing spaces with innovative community development projects and events. These may include Public Policy Round Tables; new programmes; community led events, consultations and meetings. You are a key outward facing member of the Trust, expected to demonstrate the Trusts Values and to work positively in accordance with the Trust s Equal Opportunities, Safeguarding, Health, and Safety Policies. In time you may be required to line manage at least one member of staff. Carry out any other duties as may be reasonably required Knowledge, Skills and Experience: Experience of designing and delivering high quality, proactive and impactful community engagement activities, with a track record of creating innovative solutions to engage with people, particularly seldom heard community groups Clear evidence of sound judgement and of an ability to evaluate options to make appropriate recommendations Excellent IT skills, ability to gather information and report meaningful outputs Excellent written and verbal communication skills, ideally with experience of writing Board/Committee papers with the ability to present persuasive arguments to senior stakeholders in a formal setting At least one year experience of line management. Experience in prioritising competing demands and workloads Team working and influencing skills with an eye for detail Understanding of the needs of diverse communities and commitment to equality of opportunity The application deadline is Monday 20 October 2025 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.
Executive Assistant (Maternity Cover - Fixed Term Contract) Location: Temple, London Contract Length: 9 months Salary: 38,000 - 42,000 per annum Are you an experienced and highly organised Executive Assistant looking for an opportunity to support a distinguished team of legal professionals? Our client, a leading set of barristers' chambers based in the heart of Temple, is seeking a dedicated Executive Assistant to provide seamless administrative and organisational support during a maternity cover contract. This role offers a unique opportunity to contribute to the smooth running of one of London's most respected chambers, working closely with barristers, senior management, and professional staff. Why Join This Chambers? Be part of a prestigious legal environment specialising in commercial, public & regulatory, competition, sport, financial services, and employment law . Work in elegant surroundings just a short walk from Temple station, in the historic Inns of Court. Join a collaborative and professional team that values precision, discretion, and excellence. Gain exposure to the inner workings of a modern, high-performing chambers with a strong reputation across multiple practice areas. Key Responsibilities Barrister Administration Manage renewals of Practising Certificates and Professional Indemnity Insurance. Oversee the onboarding and departure of tenants and members. Coordinate in-house training programmes and ensure compliance with CPD requirements. Provide high-level support to the Head of Chambers and members, including diary and travel management. General Administration Support senior management by scheduling and coordinating internal meetings. Assist the Finance Manager with invoicing, expenses, and other finance-related administration. Provide day-to-day administrative support across chambers. Pupillage & Recruitment Support Assist with the coordination of pupillage applications, mini-pupillages, and university outreach events. Prepare induction materials and oversee logistics for pupillage-related activities. Marketing & Events Work with the Marketing Manager to deliver chambers' events and networking functions. Assist in preparing marketing materials and coordinating logistics for promotional initiatives. Chambers Support Oversee day-to-day chambers activities such as weekly tea, drinks, and special occasion arrangements. Maintain internal communications, including intranet updates and newsletters. What We're Looking For The successful candidate will bring: Previous experience in a professional services environment , ideally within legal, financial, or consultancy sectors. Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting. Excellent written communication and attention to detail. Proficiency in Microsoft Office (Word and Excel essential). Professionalism, discretion, and a strong commitment to confidentiality (including GDPR awareness). A confident and polished manner, with experience of diary management and liaising at senior levels. Contract & Benefits Hours: 9:00 am - 6:00 pm (1-hour lunch). Hybrid Working: 5 days in-office during probation (3 months), then 1 day per week from home. Leave: 22 days holiday + 8 bank holidays Benefits: Private Medical Insurance and pension scheme membership. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Oct 06, 2025
Contractor
Executive Assistant (Maternity Cover - Fixed Term Contract) Location: Temple, London Contract Length: 9 months Salary: 38,000 - 42,000 per annum Are you an experienced and highly organised Executive Assistant looking for an opportunity to support a distinguished team of legal professionals? Our client, a leading set of barristers' chambers based in the heart of Temple, is seeking a dedicated Executive Assistant to provide seamless administrative and organisational support during a maternity cover contract. This role offers a unique opportunity to contribute to the smooth running of one of London's most respected chambers, working closely with barristers, senior management, and professional staff. Why Join This Chambers? Be part of a prestigious legal environment specialising in commercial, public & regulatory, competition, sport, financial services, and employment law . Work in elegant surroundings just a short walk from Temple station, in the historic Inns of Court. Join a collaborative and professional team that values precision, discretion, and excellence. Gain exposure to the inner workings of a modern, high-performing chambers with a strong reputation across multiple practice areas. Key Responsibilities Barrister Administration Manage renewals of Practising Certificates and Professional Indemnity Insurance. Oversee the onboarding and departure of tenants and members. Coordinate in-house training programmes and ensure compliance with CPD requirements. Provide high-level support to the Head of Chambers and members, including diary and travel management. General Administration Support senior management by scheduling and coordinating internal meetings. Assist the Finance Manager with invoicing, expenses, and other finance-related administration. Provide day-to-day administrative support across chambers. Pupillage & Recruitment Support Assist with the coordination of pupillage applications, mini-pupillages, and university outreach events. Prepare induction materials and oversee logistics for pupillage-related activities. Marketing & Events Work with the Marketing Manager to deliver chambers' events and networking functions. Assist in preparing marketing materials and coordinating logistics for promotional initiatives. Chambers Support Oversee day-to-day chambers activities such as weekly tea, drinks, and special occasion arrangements. Maintain internal communications, including intranet updates and newsletters. What We're Looking For The successful candidate will bring: Previous experience in a professional services environment , ideally within legal, financial, or consultancy sectors. Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting. Excellent written communication and attention to detail. Proficiency in Microsoft Office (Word and Excel essential). Professionalism, discretion, and a strong commitment to confidentiality (including GDPR awareness). A confident and polished manner, with experience of diary management and liaising at senior levels. Contract & Benefits Hours: 9:00 am - 6:00 pm (1-hour lunch). Hybrid Working: 5 days in-office during probation (3 months), then 1 day per week from home. Leave: 22 days holiday + 8 bank holidays Benefits: Private Medical Insurance and pension scheme membership. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Fantastic Opportunity for a motivated Building Surveyor based in the Southwest Your new company Your new Organisation is responsible for the management of some 2,600 residential properties across 65 developments throughout England. Forty-eight of these developments, representing 2,000 units, are 'retirement' developments where ownership of property is restricted to those over the age of at least 55 years old. The retirement portfolio is the predominant part of the organisation's management business. Your new role As Building Surveyor, you will have overall responsibility for the maintenance of the buildings and equipment on each of the developments within your geographical 'patch'. You should appreciate that in retirement developments there are usually lifts, alarms, automatic doors and other related equipment, so a surveyor who has an understanding of such M&E-related systems would be an ideal addition to the team. You will report to the Technical Director, who is part of the company's management team, on all aspects of contracts and the technical administration of estates under management. Furthermore, on most of the retirement developments there is also an Owners' Board, constituted of those living in the development. You will also be expected to account to these boards on relevant technical issues. The organisation has two home-based Regional Estates Managers, each covering an appropriate geographical area. You will be expected to liaise with your Regional Manager as necessary and to keep him or her fully apprised of progress on matters on which you are working. Day-to-day duties will include the following: Undertake new build development inspections/surveys Condition Surveys Mechanical and Electrical equipment surveys Undertake Small Works (reactive maintenance projects) Undertake Major Works across all sites/projects Risk assessments/Health and Safety responsibilities. What you'll need to succeed Essential Knowledge/Experience Extensive knowledge of the common faults in the methods of repairing, maintaining and improving a residential property, while also having a good knowledge of the legal framework relating to the construction and maintenance of residential properties. Knowledge of Leasehold Management and the preparation or issuing of Section 20 notices. Good understanding of the fundamentals of stock condition assessments and planned maintenance programming. At least 3 years' worth of experience of commissioning or supervising maintenance work. Ability to write specifications for all common areas of repair, maintenance and small-scale improvement in residential property. Maths and English to GCSE or equivalent and HNC/HND in Building. Ability to carry out basic technical drawings to explain detailed requests to contractors. Must have a UK driving licence. Desirable Knowledge/Experience. Knowledge of the Retirement Housing Sector. Previous use of hand-held maintenance IT equipment Presentation skills in small group settings. To staff and tenants. Membership of a professional body i.e., CIOB or similar. What you'll get in return Car allowance and 45p a mile mileage 25 days annual leave 6% company pension contribution Hybrid working What you need to do now If you are interested in the opportunity, please apply online today! Or feel free to contact a member of the Hays team today to discuss opportunities across the market. #
Sep 24, 2025
Full time
Fantastic Opportunity for a motivated Building Surveyor based in the Southwest Your new company Your new Organisation is responsible for the management of some 2,600 residential properties across 65 developments throughout England. Forty-eight of these developments, representing 2,000 units, are 'retirement' developments where ownership of property is restricted to those over the age of at least 55 years old. The retirement portfolio is the predominant part of the organisation's management business. Your new role As Building Surveyor, you will have overall responsibility for the maintenance of the buildings and equipment on each of the developments within your geographical 'patch'. You should appreciate that in retirement developments there are usually lifts, alarms, automatic doors and other related equipment, so a surveyor who has an understanding of such M&E-related systems would be an ideal addition to the team. You will report to the Technical Director, who is part of the company's management team, on all aspects of contracts and the technical administration of estates under management. Furthermore, on most of the retirement developments there is also an Owners' Board, constituted of those living in the development. You will also be expected to account to these boards on relevant technical issues. The organisation has two home-based Regional Estates Managers, each covering an appropriate geographical area. You will be expected to liaise with your Regional Manager as necessary and to keep him or her fully apprised of progress on matters on which you are working. Day-to-day duties will include the following: Undertake new build development inspections/surveys Condition Surveys Mechanical and Electrical equipment surveys Undertake Small Works (reactive maintenance projects) Undertake Major Works across all sites/projects Risk assessments/Health and Safety responsibilities. What you'll need to succeed Essential Knowledge/Experience Extensive knowledge of the common faults in the methods of repairing, maintaining and improving a residential property, while also having a good knowledge of the legal framework relating to the construction and maintenance of residential properties. Knowledge of Leasehold Management and the preparation or issuing of Section 20 notices. Good understanding of the fundamentals of stock condition assessments and planned maintenance programming. At least 3 years' worth of experience of commissioning or supervising maintenance work. Ability to write specifications for all common areas of repair, maintenance and small-scale improvement in residential property. Maths and English to GCSE or equivalent and HNC/HND in Building. Ability to carry out basic technical drawings to explain detailed requests to contractors. Must have a UK driving licence. Desirable Knowledge/Experience. Knowledge of the Retirement Housing Sector. Previous use of hand-held maintenance IT equipment Presentation skills in small group settings. To staff and tenants. Membership of a professional body i.e., CIOB or similar. What you'll get in return Car allowance and 45p a mile mileage 25 days annual leave 6% company pension contribution Hybrid working What you need to do now If you are interested in the opportunity, please apply online today! Or feel free to contact a member of the Hays team today to discuss opportunities across the market. #
