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Competitive Salary Plus Bonus + Car Allowance or Company Car Barchester have a rare opportunity for a passionate senior sales professional to join us as a Divisional Sales and Marketing Manager. This vital role will support the 47 care homes across the South West Division's portfolio to grow their occupancy and have a positive impact on the commercial success of each and every home. We are looking for someone who is self-motivated, creative, with excellent attention to detail, who will be able to communicate ideas and improvements clearly at all levels. Regular travel across South West / London. Required experience/qualifications: A background in sales, marketing, and/or communications Previous experience managing a high-performing sales team Confident in using various reporting processes Experience analysing market and financial data, and presenting conclusions Full UK driving licence Responsibilities: Review the top line of each care home, translating findings into business plans to achieve occupancy, revenue, and EBITDAR objectives Line manage a team of Customer Relationship Managers and oversee the commercial performance of a team of Home Service Advisors Strategic input into enquiry generation across the division Work with management across the division to identify specific difficulties around enquiry management and community engagement, and deliver training to address these areas Recruitment, induction, training, and retention of Customer Relationship Managers and Home Services Advisors Oversee a Divisional Activities lead and delivery of Life Enrichment programmes in all homes Maintain a good awareness of the market opportunities across the division Travel to care homes across the division to gain a depth of knowledge into the Barchester approach and home-specific challenges Deliver occupancy support sessions on a monthly basis across all regions to develop clear action plans Work closely with the marketing and life enrichment teams to develop, deliver, and promote the Barchester ethos Support Barchester's ambitious new build programme to ensure occupancy growth in newly opened homes Oversee social media activity for 47 care homes Demonstrate a clear focus on quality and customer experience Rewards and Benefits: Generous salary Competitive car allowance Access to a range of retail and leisure vouchers Free learning and development opportunities As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. 7766

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at their leisure and sports centre in Wigston, Leicestershire. What your role will be Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values. You will manage the team with the philosophy to ensure that 'everyone s a member. Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers needs. This will include making sure administration and systems are kept up to date and compliant. Your background The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.

Sales Advisor Industry: Training/ Marine / Leisure Location: Cowes, Isle of Wight (mainland / international travel may occasionally be required) Hours: 9am - 5.30pm (may be required to be flexible for occasional events) Days: Monday - Friday (may be required to be flexible for occasional events) Duration: Permanent Duties: Working within a small team promoting national and international training courses, events and tailored services, First point of contact for all telephone, email and live chat sales enquiries, Following up enquiries, securing bookings and updating systems, Assisting with marketing, social media posts and updating website with course availability, Processing customer details, correspondence and maintaining databases, Create invoices, chase customers for payment if necessary, Assisting in arranging and attending exhibitions and careers fairs (if required), Help deliver careers advice and CV service. Meet and greet participants, assist with operations and travel arrangements. Experience: Previous, proven sales experience, excellent customer service/communication and presentation skills are essential. Strong administrative and IT skills including social media and Microsoft Office with the ability t learn new systems. Must have a positive/proactive attitude, be able to work on own initiative as well a part of a small team and have the ability to be flexible and adaptable. A knowledge of the marine industry is an advantage. Salary: 30,000 per annum By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information: If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.

Urgently Required I am urgently seeking an experienced Customer Services Advisor to join a busy housing team on a temporary basis.You'll act as the first point of contact for residents, handling a wide range of enquiries including repairs, rent and housing queries, while delivering a professional and empathetic service. Key duties: Managing inbound calls and emails Resolving customer queries at first contact where possible Raising and scheduling repairs accurately Providing a high-quality, customer-focused service What we're looking for: Previous customer service or call centre experience Ideally, experience within the housing sector Confident communicator with strong problem-solving skills Ability to manage a busy and varied workload The role: 37 hours per week (rota-based hours) Hybrid working (home and office split, flexibility required) Temporary opportunity within a supportive team Is required on a temporary basis until the end of June 2026 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Customer Service Advisor Salary: 16.11 per hour (Combined standard rate and shift allowance) Location: Capgemini, Inverness or Nairn Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only) Typical shift pattern is a 3-week rotation: Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Housing Customer Service Advisors Customer Service Advisor - Housing Repairs & EnquiriesLocation: Bury (with some home working/ more hybrid) Hours: 37 hours per week Salary: £14.83Duration: up to 6 monthsAbout the Role We are looking for experienced and motivated Customer Service Advisors to join our team, providing front-line support on housing repairs and general housing enquiries.In this role, you will act as a key point of contact for residents, delivering high-quality, customer-focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing-related queries.This is a fast-paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact. Key Responsibilities Handle inbound calls relating to housing repairs and general housing enquiriesAccurately log repair requests and ensure timely escalation where requiredProvide clear, helpful advice and information to residentsDeliver excellent customer service, resolving queries efficientlyWork collaboratively with colleagues and service teams to meet customer needsAbout YouProven experience working within a housing environment (essential)Experience in a contact centre or customer service roleStrong communication and customer service skillsAbility to manage a high volume of calls in a busy settingConfident in using systems to record information accuratelyA proactive attitude and the ability to start contributing quicklyWhat you need to do nowIf you're interested in this role, please forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Beauty Advisor Harrods Part Time Up to £15ph + Commission Zachary Daniels Retail Recruitment have partnered with a growing beauty brand offering a range of luxury make- up fragrance products in the prestigious Harrods department store! We are recruiting for a part time Beauty Advisor to join the team. You will be comfortable with make-up application, and have experience working within a beauty retail environment, driving sales and results, traffic stopping and delivering excellent personal customer service. This role is 30hrs over 4 days a week. As a Beauty Advisor, you will play a key role in delivering a luxury retail experience, providing expert advice and tailored recommendations on both make-up and fragrances to our customers. Your passion for beauty and knowledge of the brand, will allow you to create memorable experiences. Responsibilities as a Beauty Advisor: Customer service - Engage with customers and deliver an exceptional experience, whilst building long term relationships. Product knowledge - Stay up-to-date with the latest beauty trends, and ingredients to offer informed guidance and foster brand loyalty. Sales & Targets - Meet or exceed sales targets by promoting upsell and cross-sell opportunities while maintaining a high level of customer satisfaction. Brand Ambassadorship - Represent the brand with professionalism, embodying its values and commitment to quality and luxury. Benefits we offer our Beauty Advisor: Basic salary of up to £15.00ph % of commission based on individual sales Higher commission scheme for exceeding targets Uniform provided Product Allocation What we're looking for in a Beauty Advisor: Confidence and engaging personality Experience working within a beauty retail environment Strong sales experience Confident in make up application Passionate about beauty and fragrance Enthusiastic and results driven If you're passionate about sales, beauty, fragrance and people then this job is definitely for you! BH35963

Job Title: Lounge Service Agent Location: London Stansted Airport (CM24 1AN) Salary: 19,727 per annum (Based on a 25 Hour Working Week) Job Type: Part Time, Permanent Working Hours: The average working week is 25 hours About the Company: Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About The Role: We are currently recruiting a Lounge Service Agent, to work at our Stansted base on a part-time, permanent basis. Working as part of the customer service team, the Lounge Service Agent is responsible for maintaining the reception area, passenger lounges, crew lounges, conference rooms to a high standard and arranging security clearance for visitors and vehicles. This role will include all aspects of Lounge Service and Reception, including the preparation of lounges and meeting rooms prior to guests' arrival; welcoming guests to our facility; hosting passengers whilst in the lounges; stocking and re-ordering consumables for the passenger and crew lounges and processing of company mail and couriers. The role will also include some driving as you may be required to collect visitors and crew from nearby hotels. The Lounge Service Agent is required to be quick thinking and very adaptable, as the nature of our business often dictates unique requirements. The role can be demanding, requiring individuals to be organised and able to co-ordinate and communicate with all other departments. You will have to be multi-skilled, often having to undertake several tasks at once, whilst ensuring that you maintain a professional attitude and image at all times. Please note the company is NOT able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered. Due to the varied working hours of this role, public transport may not always be an option and therefore it is essential that candidates hold a full driving licence and have access to their own transport. Working Hours: The Operations Department operates 7 days per week, 365 days a year. You will be required to work as part of a team on a 4 on 2 off shift pattern, which will include working earlies, days, lates, weekends and bank holidays. Rostered shifts will usually be between the hours of 0830 and 1900, however flexibility is required as hours may need to be adjusted to accommodate customer needs. The average working week is 25 hours. The Successful Candidate: Ideal candidates will have a proven knowledge of Customer Services, which will have been gained working in a 5 hospitality environment or within the First / Club / Business class cabins of the airlines renowned for their customer service standards. Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential as are strong administration skills and computer literacy. You must hold a full UK driving license and have access to your own transport, to enable you to commute to our location out of hours when public transport is not available. You must also have a five year checkable employment / education history. You must hold the right to live and work in the United Kingdom. Benefits: Enhanced annual leave entitlements (6 weeks increasing to 7 weeks over 5 years) Happy Birthday Day Holiday Purchase Scheme Harrods Rewards Card (staff discount) AES contributory pension scheme Free on-site parking This role is being re-advertised, previous applicants need not apply. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Hospitality Service Advisor, Hospitality Client Services, Hospitality Lounge Assistant may also be considered for this role.

Customer Service Advisor Team Lead Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scales What you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

More About The Role We are seeking a skilled Scheduler to join our Planning Department, our Schedulers primarily focus on packaging scheduling, ensuring the efficient and timely packaging of our products. Key Responsibilities: Create and maintain packaging schedules to ensure the timely delivery of products according to production demands. Coordinate with production teams to optimise packaging processes and minimise downtime. Monitor inventory levels and collaborate with procurement to ensure adequate packaging materials are available. Analyse production data to identify areas for improvement and implement strategies to enhance efficiency and reduce costs. Communicate effectively with cross-functional teams to ensure alignment and meet production targets. Maintain accurate documentation and records related to packaging schedules and inventory management. If you are a detail-oriented individual with a passion for scheduling and thrive in a fast-paced environment, we want to hear from you! About You Requirements: Proven experience in production scheduling, preferably in a food manufacturing environment. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders. Proficiency in MS Office applications, particularly Excel and scheduling software. Attention to detail and the ability to thrive in a fast-paced, dynamic environment. In return you'll get: Six weeks holiday (including bank holidays). 15% discount in our stores available from the day you join us. Additional 10% discount More Card for a friend or family member. Career progression and development opportunities.Subsidised staff canteen. Free parking.Market leading pension and life assurance. Healthcare/Well-being benefits including Aviva Digital GP. Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more. Long Service Awards.Optional Payroll charity donations. Enhanced Family/maternity/parental leave About The Company You ll find a great big welcome here at Myton Food Group - the part of our business that looks after manufacturing, whilst maintaining strong roots within Morrisons Supermarkets. At Myton Food Group, we have a legacy to be proud of. We re British farming s biggest single direct customer. We buy from highly valued suppliers. And we re passionate about the quality of our food. Today, we have 19 manufacturing sites across the UK, where we pack and process fresh meats and fish, savoury and sweet pies, fruit and veg, flower bouquets, bread and lots more. We really do stand out in the world of food manufacturing. But what we re especially proud of is the way we all get stuck in and work as a team, in partnership across our supply chain. Read more about what we do at our Myton Food Group website.

Corporate finance senior, qualified accountant, Chartered accountant, newly qualified accountant Your new company Hays Client, a top 10 professional services organisation specialises in helping businesses, whether start-ups or multinationals, to achieve their goals. This is achieved through our clients' own professional expertise and by working directly with organisations and the entrepreneurs behind them. Our clients develop strong, personal relationships with their customers and take an active interest in their businesses, providing an integrated business advisory solution. As an assistant manager/senior associate, you will undertake a wide variety of dynamic Corporate Finance/Advisory projects and play an integral role in planning, monitoring and completing assignments within a team environment, providing appropriate support to ensure timely and effective completion of projects. Your new role Principal Accountabilities • Assist in overseeing a portfolio of Business Advisory and Corporate Finance projects • Provide support to colleagues on technical issues and be responsible for delivering work of the highest quality • To prepare financial projections for businesses • Assist in the preparation of business plans and due diligence reports • Identify and investigate key issues in potential target business for acquisition purposes • Prepare Independent Business Reviews • Undertake accurate and relevant analysis and interrogate financial models • Engage and assist in financial analysis and report writing • Advise businesses on reducing costs and managing working capital • Financial management of a portfolio of clients, including the production of realistic budgets for agreement with partner and client, ensuring that project costs are monitored, variances identified and instigating corrective measures as required • Plan, monitor and complete all work in the team and, on occasions, deputise for managers • Provide coaching and mentoring to less experienced colleagues both on the job and through active intervention when learning opportunities arise • Ensure that all correspondence, reports and other written output are produced consistently within the firm's quality standards as well as internal procedures and external regulatory requirements, ensuring that client relationships are properly documented • Establish new contacts to expand my own network of work referrers • Develop contact with clients/work providers at mid-management level and maintain contact with other levels as appropriate to ensure the firm maintains strong working relationships • Act as a liaison between a client and other specialist service groups within BDO • Be an effective member of the advisory team by being an ambassador of the firm, participating in office marketing events and keeping abreast of the wide range of service the firm offers • Perform any other relevant duties and responsibilities as reasonably specified by the partners of the firm What you'll need to succeed Essential Criteria: • Qualified Chartered or Certified accountant (ACA or ACCA) • Minimum of 1 year of proven experience in a Business Advisory/Corporate Finance role • Financial Modelling skillset including previous experience in preparing financial projections • Proven ability to deliver exceptional client service at all times and to tight timescales • Strong analytical skills and ability to identify key issues from analytical data • Working knowledge of relevant regulatory and statutory requirements • Proven ability to deliver exceptional client service at all times and to tight timescales • Good organisational and administration skills • Proven people management capability • Excellent knowledge of Microsoft packages • Team player with a strong work ethic and the ability to adapt to change • Commitment to continuous improvement and personal development • Attention to detail, including delivery of your own and reviewing of other peoples' work • Ability to demonstrate commercial awareness and to add value What you'll get in return Hybrid working Flexible working Competitive salary bonus What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #

We are looking for an experienced Senior Engineer with a strong technical background in Microsoft 365, security, and modern workplace technologies. This role focuses on designing, securing, and improving Microsoft environments for customers, while acting as a trusted technical advisor and escalation point within the engineering team. Key Responsibilities Design, deploy, and optimise Microsoft 365 environments including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft 365 Groups. Lead tenant reviews, remediation projects, migrations, and platform standardisation. Design and manage secure identity solutions using Microsoft Entra ID. Implement and maintain security technologies including Conditional Access, MFA, Passwordless Authentication, PIM, Microsoft Defender, and Microsoft Purview. Manage and secure endpoints using Intune and Windows Autopilot across Windows, macOS, iOS, and Android. Apply Zero Trust and Microsoft security best practices to customer environments. Support compliance and governance requirements including GDPR and ISO-aligned controls. Use PowerShell and automation to improve efficiency, consistency, and service quality. Produce and maintain technical documentation, standards, and runbooks. Act as a senior escalation point for complex incidents and projects. Mentor junior engineers and contribute to technical standards across the business. Build strong customer relationships and translate business requirements into secure technical solutions. Required Skills & Experience Strong hands-on experience with Microsoft 365 administration and architecture. Excellent knowledge of: Microsoft Entra ID (Azure AD) Intune & Windows Autopilot Microsoft Defender & security tooling SharePoint Online & Teams Exchange Online Experience working within MSP or multi-tenant environments. Strong understanding of identity, endpoint security, and compliance best practices. Excellent troubleshooting, communication, and stakeholder management skills. Ability to lead technical decisions and work independently. Desirable Skills PowerShell scripting and automation. Experience with Microsoft Sentinel and Defender XDR. Experience improving technical standards and engineering processes. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Parts Advisor Totton Monday to Friday - 7.30am to 5.30pm with hour unpaid lunchbreak - Every third Saturday 8.00am to 12noon Permanent Salary is dependent on experience We are currently recruiting for a Senior Parts Advisor to join our client based in their Totton branch. This is an exciting, fast-paced role where you will be a key part of the operation, supporting both customers and workshop team to ensure the smooth, efficient, and professional running of the parts department. In this role, you will play an important part in driving parts sales and maintaining excellent service levels. You will be responsible for sourcing and controlling stock, managing supplier relationships, processing orders and returns, supporting stock management, and ensuring customers and internal teams receive a consistently high level of service. You will also support wider workshop operations and help maintain high standards across all departmental processes. You will be enthusiastic, proactive, and highly organised, who must have automotive parts experience. Strong communication skills, excellent attention to detail, and a positive, team-focused attitude are essential. Benefits: BHSF Benefits after 12 months Enrolment into Nest Pension Scheme Holidays increasing with length of service Company uniform will be provided Full training will be given on all company systems and processes. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team! Position: Customer Care Handler Contract Type: Permanent Annual Salary: £30,300 Working Pattern: Full Time Role Overview: As the Customer Care Handler, you will be a cornerstone of the organisation's customer service operation. You will oversee the Customer Outcome Team's daily administration, focusing on two pivotal areas: complaint handling and supporting regulatory requirements. Your analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, complaints handling desirable but not essential Skills: Strong analytical skills, exceptional attention to detail, and a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Capgemini, Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.