8 jobs found

Company profile: We are seeking a Homes Coordinator to support a local business in Newcastle under Lyme on a 3 month plus fixed term contract. Job Description: Following clearly laid out processes to ensure maintenance services are delivered efficiently in all homes Ensure all back-office processes are followed for all work streams to deliver a effective and efficient maintenance service for the company. To schedule internal and external activity liaising between contractors, internal delivery teams and customers to ensure that customer options and relevant literature is prepared and delivered at appropriate times to ensure that work programme targets are achieved. As and when required for complex repairs or processing asbestos requests, keeping inhouse management and job deployment systems accurate and up to date. To effective schedule activity for both grounds' maintenance and void works, processing voids through to completion and handover to the lettings team. To accurately raise work and variation orders to sub-contractor's proving purchase orders and processing payments in a timely manner. To effectively support customers who need to be re-homed during works that are being completed, keeping them at the heart of what you do and walking beside them in their journey. To develop, maintain and support an effective & efficient contract management process, utilising the correct contract management process and portal for sub-contractors for regular progress and updates. To initiate research and to monitor, maintain and interpret the results of customer surveys including the production and maintenance of records/databases, reports, and other control information as required by the Company and/or other external sources. To support our customers with initial complaints resulting from responsive, voids and grounds maintenance and communal cleaning work streams (escalating where necessary) and to provide trend analysis and provide service improvements from complaint analysis. As and when required to meetings, communicate and present the objectives of the departments to other teams, Customer Groups and focus groups including the occasional attendance of weekend/ evening meetings. To undertake any other duties as may be reasonably required of the post holder which is commensurate with the grading of the position. Candidate Requirements: Experience: Experience working in a customer focused environment Previous experience in coordinating trades people or engineers or housing repairs is essential Strong administration skills Numerate and IT literate and is able to work effectively with microsoft office applications Ability to understand and interpret data and provide reports for the management team Effective communication Self motivated, utilisation of own initiative and acts as a positive role model Ability to display a calm and patient approach when dealing with challenging customers and situations Demonstratable experience of working in property maintenance or construction co ordination environment Experience of using and updating housing and contract management systems Able to work in a team, managing multiple priorities and oragnising workload around objectives and deadlines Essential Hold a current UK driving licence This role will need a satisfactory basic DBS certificate Be flexible with working hours to meet service requirements This role is commutable from: Newcastle under Lyme, Stoke on Trent, Keele, Congleton, Stone and surrounding areas This role would suit candidates with the following experience: Repairs Coordinator, Maintenance Coordinator, Scheduler, Labour Controller, Engineering Coordinator Hours: Monday Friday 37 hours per week Salary: £28,047 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

Marble Talent Group are currently recruiting for a Service Coordinator to join their clients team in Edmonton! Key Responsibilities - Schedule engineers for planned maintenance (PPM), call-outs, and reactive works Manage work orders from creation through to completion Coordinate installation works and ensure materials are available Process job completions for invoicing and support billing queries Prepare and issue quotes for minor works Monitor stock levels and arrange parts when required Handle customer enquiries and provide regular updates Personal Requirements Strong attention to detail Knowledge working within the Fire and Security industry Good communication skills Admin or scheduling experience preferred Confident with IT systems (MS Office/CRM) Able to work under pressure and meet deadlines Detail-oriented and problem-solving mindset Team player with a proactive approach Salary - 34,000 - 35,000k depending on experience. Hours - 9am - 5.30pm Monday - Friday Please note - this is a office based role. For more information, apply today and I will get in touch! About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates

Service Administrator (Coordinator/Scheduler/Planner/Controller) Bedford 6 Months Contract (Possibility of Permanent) £27,500 + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + 2 x Life Assurance + Sick Pay + Income Protection Scheme + Health Plan 37.5 hours, Monday to Thursday 8.45am to 5.30pm & Friday 8.45am to 4.15pm (Can be flexible) Home Working 1 Day a Week Monday or Friday Service Administrator available in a professional and people focused business. To apply for the Service Administrator role, you need to be highly organised, confident communicating over the phone, have excellent attention to detail and must also be computer literate. You ll be part of a team in Bedford responsible for scheduling and planning maintenance contracts for a number of clients. This involves scheduling engineers and ensuring all reports are received and customer are kept informed about their works. You will be the primary contact for the customer. The Service Administrator Role: Planning and rescheduling of maintenance & breakdowns Arrange the engineers call with the customer via telephone/email. Preparation of service engineer job packages, checking engineers service reports & logging into the company planning system. The Person required for the Service Administrator: Administration experience Attention to detail Excellent telephone skills IT literate

Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We're recruiting for a Planner to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Planner, you'll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Planner who enjoys organisation, problem solving, and being at the centre of a busy service team. What will you be doing as a Planner? Scheduling service engineers for maintenance visits and installations Managing customer communications including queries, quotations, service updates and contracts Coordinating export shipping for service work or product dispatch Building strong relationships with customers to ensure smooth service delivery Logging and tracking service requests to ensure timely resolution Producing service and performance reports using Excel and internal systems Supporting improvements to customer service processes and operational systems We would LOVE to hear from you if you have the following skills and experience: Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator Strong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority Ability to think quickly and stay calm under pressure in a busy scheduling environment Excellent organisational skills and the ability to multitask and prioritise effectively Strong IT skills, particularly Excel and Outlook/Calendar scheduling Confident communicator who can liaise effectively with engineers, customers, and internal teams Desirable: Experience using MRP Sage, or similar order processing or scheduling software Background in service coordination, logistics, or customer service administration What will you get in return for your work as a Planner? 27,000 - 29,000 salary depending on experience Monday to Friday working hours (9:00am - 5:00pm) 23 days holiday plus bank holidays Pension scheme Profit-related bonus Opportunity for overtime Long-term development opportunities with the potential to grow within the department Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Service Coordinator Maintenance & Facilities Management Contractor 3D Personnel are looking for an organised and proactive Service Coordinator to join a Maintenance & Facilities Management Contractor. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with customers, and coordinating engineers to ensure works are completed efficiently and on schedule. This position would suit someone with experience as a Service Coordinator, Scheduler, Maintenance Planner, Maintenance Administrator, Helpdesk Coordinator, or Customer Service Administrator within a Maintenance or FM environment. Key Responsibilities Scheduling appointments and reactive maintenance works for engineers and service teams Coordinating daily workloads and updating schedules in real time Handling inbound and outbound calls with customers, tenants, contractors, and engineers Liaising between customers and engineers to ensure smooth communication throughout works Raising and managing service jobs through the company system Monitoring progress of ongoing works and ensuring updates are provided to customers Prioritising urgent and emergency maintenance requests Maintaining accurate records, job notes, and service documentation Supporting the operations team with general administrative duties Requirements Strong communication and customer service skills Excellent organisational and time management abilities Ability to multitask and work under pressure in a busy environment Confident using Microsoft Office and scheduling systems Previous experience within maintenance, facilities management, property services, or scheduling is preferred but not essential Positive attitude and willingness to learn

We Power Your Car We Power Your Car is an electric vehicle charger, full-service, supply and installation company based in Yorkshire but operating nationally. As the experts in electric vehicle charging, we re able to assist with every step of installing an EV charging solution, whether it be for the domestic or commercial market. We re a rapidly expanding business in an exciting, up-and-coming industry, and we are on the hunt for excellent people with a passion for exceeding customer expectations to join our Role description Organise, schedule and monitor installation jobs and call outs across the UK, including scheduling and reallocating installers and dealing with any issues that may arise Liaise with installers and customers over the phone Maximising the output of the engineering team to meet business targets Provide a first-class customer experience. Reacting in an extremely timely fashion to inbound customer questions including sensitively handing with complaints if they arise Prioritising workload to ensure delivery of excellent customer service to the required KPI s and SLA s. Be the point of call for our installation partners Ensure all communications are thoroughly and efficiently recorded on our internal IT systems. This is an integral part of the role as all members of staff need to be able to access and utilise this information whenever required to ensure the successful daily running of the business. Uphold our five-star customer service reputation Requirements Previous telephone-based customer-based experience is essential Previous experience in a scheduling role is essential Customer focused approach to all work Outstanding communication skills, both written and verbal, when dealing with customers and internal stakeholders Strong geographical knowledge for planning engineers workloads and routes to optimism efficiency Strong IT skills: ability to use Microsoft Office is a must as well as the ability to learn new IT systems quickly Be able to work in a fast-paced environment and manage multiple tasks Experience working independently and in a team Attention to detail in all aspects of the work Accurate data entry skills Highly organised

Job Title: Project Coordinator Location: Newbury Salary: Competitive Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Project Coordinator, you will play a key role in ensuring the smooth coordination of all activities within our Professional Services (PS) function. You will be responsible for managing service requests and PS work, overseeing our calendars to optimise utilisation across both our PS and Field Engineering teams. Your role will ensure that the right engineers are in the right place at the right time, with the necessary equipment to deliver our customer solutions efficiently and effectively. By managing resources and schedules, you will directly contribute to maximising revenue and supporting the overall success of this business area. Responsibilities: Schedule incoming projects and assigning Engineers Arranging and attending internal Kick-off calls and planning meetings Create initial project work plans Communicate with clients about project progress and status updates Track and manage project budgets Coordinate required project procurement Monitor and act on daily and weekly project board governance Accurately document project progress, including updating Autotask workplans Liaise and coordinate with 3rd parties Contribute to Risk Management Reviews Plan project handover calls with internal teams and project closure calls with client Take meeting notes and document them for future reference Ensure that all documents, trackers, and related materials are kept up to date and stored appropriately in the correct drives Assist with any additional tasks or responsibilities as needed Maintain information security by complying with the company's Information Security Management System (ISMS) and all relevant policies About you: Experience: Project scheduling and coordination experience is an absolute must, ideally within an IT environment Experience coordinating a high volume of concurrent projects Experience working with external clients Excellent communication and customer service skills High attention to detail Highly organised with the ability to multitask Previous experience within an MSP environment is desirable Autotask experience is desirable Project management certification would be advantageous Personal Attributes: Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients. Keen to research new products and information around technical solutions that could provide answers and solve problems that benefit the whole team. Feel that every day is a day of learning and knowledge. Harnesses pressure to deliver results. Full UK driving license and use of own vehicle Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV for this role Candidates with experience of: Project Management Coordinator, Project Workflow Coordinator, Project Operations Assistant, Project Coordination Administrator, IT Project Support Coordinator, IT Project Scheduler may also be considered for this role.