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Work Hours: 37 Hours per Week Working hours: Full time - 37 hours per week Schedule type: Hybrid working - 6 months office based (whist training) / After expected office days 2-3 days per week, however this is dependent on business needs The Role: Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Housing Coordinator, you'll join a forward-thinking customer service team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. What you'll be doing? In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Resolve complex customer issues by acting as the escalation point for Tier 1 and Tier 2 Advisors, ensuring timely and accurate solutions to maintain high satisfaction. Deliver accurate and efficient processing of key administrative tasks, including mutual exchanges, trust dwelling improvement forms, subject access requests (SARs), garage sign-ups and terminations, direct debit setups, company-wide emails, post, social media queries, and key returns. Provide expert advice and case management for complex rent, tenancy, and repairs queries, ensuring issues are resolved at the earliest opportunity. Ensure timely requests to Local Authority partners for nominations to vacant homes to minimise void. Produce timely reports to Local Authority Partners on voids and lettings. Manage and review the specialist housing lists, (Management Move, Under Occupied and Regeneration Housing Lists) to ensure policy compliancy in relation to general lettings. What we're looking for? We're looking for someone with: Proven experience in a customer service or contact centre role, ideally within a regulated sector (e.g., housing, utilities, finance). Experience managing escalated or complex customer queries to successful resolution. Strong understanding of tenancy processes, repairs workflows, and rent account management. Familiarity with data protection requirements, including handling Subject Access Requests (SARs). Ability to process and manage multiple administrative tasks accurately and efficiently. Excellent communication skills (verbal and written) with the ability to handle sensitive and complex issues empathetically. Strong problem-solving and decision-making skills to resolve escalations effectively. Ability to mentor, train, and coach colleagues to improve team capability. Proficiency in CRM systems (preferably Microsoft Dynamics). Proactive in identifying issues and suggesting solutions for continuous improvement. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. What Raven will offer in return? To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages: 1) Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2) Telephone Interview If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3) Assessment Centre Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates: 15th, 16th or 17th June 2026 This is the final stage of the selection process and will determine the outcome of your application. 4) Feedback Feedback will be provided following the Assessment Centre stage. Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer. Further information: As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Your new company Hays are working on an exciting new role for an organisation in Lichfield working as a Property Administrator. This role plays a key role in providing comprehensive administrative, financial, and coordination support across the Projects and Property function. This position supports a range of workstreams including asset management, capital projects, facilities management, and temporary accommodation. The role ensures accurate financial administration, effective reporting, and consistent support to managers across the service. Your new role Duties would include: Maintain and update the Tenancy Schedule, and associated records. Provide ongoing support to the Estates Senior Surveyor and Estates Technical Officer. Attend meetings (in person and via Microsoft Teams) and provide administrative support as required. Monitor and respond to enquiries via the shared property inbox. Raise purchase orders. Conduct monthly rent checks and ensure accuracy of records. Manage Estates credit card statements and associated processes. Liaise with utility providers on behalf of council properties. Support the Facilities team with workload tracking and reporting (e.g. spreadsheets). Provide general support across workplace and property-related functions as needed. Build and maintain effective relationships with internal stakeholders, external partners, contractors, and tenants. Compliance, Values & Governance. Promote and uphold organisational values, maintaining high standards of conduct and behaviour in line with the Code of Conduct. Contribute to safeguarding practices, ensuring the protection of vulnerable individuals. Deliver services that reflect the diverse needs of the local community and support equality and inclusion policies. Adopt a proactive approach to health and safety across all areas of responsibility. Work effectively within a political or public sector environment, demonstrating adaptability and professionalism. What you'll need to succeed Minimum of 5 years' experience in an administrative or support role. Strong working knowledge of Microsoft Office (Word, Excel, Outlook) Experience retrieving, analysing, and presenting data. Experience within a commercial or corporate property environment. Understanding of property plans. Excellent organisational and prioritisation skills. Ability to manage multiple tasks and work to deadlines. Strong attention to detail, particularly in financial and data-related tasks. Ability to interpret contractor or tenant reports and prioritise workloads accordingly. Proactive approach with the confidence to suggest improvements or new ways of working. Ability to work effectively in a politically sensitive environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Property Lister On target earnings of £60,000 to £100,000. This is a tried and tested self-employed business model. The Directors currently also operate in a highly successful high street Estate Agency so they have experience in building a business. You will effectively be your own boss with full support so, you can work the hours and days you want. We are looking for experienced Estate Agents and Letting Agents with 2 years+ minimum experience who are capable of valuing and listing. Property Lister What's included: Market leading Street CRM. Branch page on high street Estate Agency website. Access to standard listings on Rightmove and Zoopla. Head office support / enquiry call handling. Discounted rates with a number of proptech suppliers. Property Management handled by an award winning team. Pay as you go sales progression (optional). Full training, mentoring and support services provided by the Directors with initial business and marketing planning meeting. Bi weekly zoom calls with the Directors plus other franchisees. Access to Rightmove s training platform to get a qualification for entry to The National Association of Estate Agents or Association of Residential Letting Agents. Do you want to be in charge of your own destiny along with your own salary working as a self-employed Estate Agent or Letting Agent? Have you always wanted to be involved in having a key share in your ownEstate Agency? Property Lister Residential Sales - You will receive 70% commission paid on completion. Financial Services and Conveyancing -You will receive 70% commission paid on completion (if you they use theirsuggested providers). Residential Lettings -You will receive 70% commission paid on move in of the tenant subject toa tenancy set up fee £300 plus VAT. Property Management -You will receive 70% commission subject to a monthly management fee of 5% plus VAT (minimum fee £65 plus VAT) so basically anything you charge as a tenant fee over £300 you get to keep and any % above 5% on themonthly management fee is yours and it s a way for someone without the expertise or desire to do Lettings to build a management portfolio and so get a monthly income as well as a valuable asset without having to do thetechnical stuff. You keep ownership of your Lettings portfolio so you are building a business that you can sell. The Directors will have first refusal to buy this at a pre agreed rate. Property Management is done for you in house at Head Office. You will pay a monthly license fee £295 plus VAT. If in a calendar year your bank £100,000 (on sales bankings only) your commission will increase to 90% for the rest of that year. Property Lister You will be provided with all the tools of the trade for lead generation to include using artificial intelligence, CRM and social media training. You will need to be prepared to door knock both 'on market and 'off market properties to build your profile and be open to filming advertising videos, so as to promote to your core local market. Full support for you to grow your business and you will be shown how to send reminders and also use Facebook to your benefit. You will get heavily involved in marketing in your core postcode area on an ongoing basis. Property Lister On target earnings of £60,000 to £100,000. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

Property Lister On target earnings of £50,000 to £100,000. This is a tried and tested self-employed business model. The Directors currently also operate in a highly successful high street Estate Agency so they have experience in building a business. You will effectively be your own boss with full support so, you can work the hours and days you want. We are looking for experienced Estate Agents and Letting Agents with 2 years+ minimum experience who are capable of valuing and listing. Property Lister What's included: Market leading Street CRM. Branch page on high street Estate Agency website. Access to standard listings on Rightmove and Zoopla. Head office support / enquiry call handling. Discounted rates with a number of proptech suppliers. Property Management handled by an award winning team. Pay as you go sales progression (optional). Full training, mentoring and support services provided by the Directors with initial business and marketing planning meeting. Bi weekly zoom calls with the Directors plus other franchisees. Access to Rightmove s training platform to get a qualification for entry to The National Association of Estate Agents or Association of Residential Letting Agents. Do you want to be in charge of your own destiny along with your own salary working as a self-employed Estate Agent or Letting Agent? Have you always wanted to be involved in having a key share in your own Estate Agency? Property Lister Residential Sales - You will receive 70% commission paid on completion. Financial Services and Conveyancing -You will receive 70% commission paid on completion (if you they use theirsuggested providers). Residential Lettings -You will receive 70% commission paid on move in of the tenant subject toa tenancy set up fee £300 plus VAT. Property Management -You will receive 70% commission subject to a monthly management fee of 5% plus VAT (minimum fee £65 plus VAT) so basically anything you charge as a tenant fee over £300 you get to keep and any % above 5% on themonthly management fee is yours and it s a way for someone without the expertise or desire to do Lettings to build a management portfolio and so get a monthly income as well as a valuable asset without having to do thetechnical stuff. You keep ownership of your Lettings portfolio so you are building a business that you can sell. The Directors will have first refusal to buy this at a pre agreed rate. Property Management is done for you in house at Head Office. You will pay a monthly license fee £295 plus VAT. If in a calendar year your bank £100,000 (on sales bankings only) your commission will increase to 90% for the rest of that year. Property Lister You will be provided with all the tools of the trade for lead generation to include using artificial intelligence, CRM and social media training. You will need to be prepared to door knock both 'on market and 'off market properties to build your profile and be open to filming advertising videos, so as to promote to your core local market. Full support for you to grow your business and you will be shown how to send reminders and also use Facebook to your benefit. You will get heavily involved in marketing in your core postcode area on an ongoing basis. Property Lister On target earnings of £50,000 to £100,000. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

Property Lister On target earnings of £50,000 to £100,000. This is a tried and tested self-employed business model. The Directors currently also operate in a highly successful high street Estate Agency so they have experience in building a business. You will effectively be your own boss with full support so, you can work the hours and days you want. We are looking for experienced Estate Agents and Letting Agents with 2 years+ minimum experience who are capable of valuing and listing. Property Lister What's included: Market leading Street CRM. Branch page on high street Estate Agency website. Access to standard listings on Rightmove and Zoopla. Head office support / enquiry call handling. Discounted rates with a number of proptech suppliers. Property Management handled by an award winning team. Pay as you go sales progression (optional). Full training, mentoring and support services provided by the Directors with initial business and marketing planning meeting. Bi weekly zoom calls with the Directors plus other franchisees. Access to Rightmove s training platform to get a qualification for entry to The National Association of Estate Agents or Association of Residential Letting Agents. Do you want to be in charge of your own destiny along with your own salary working as a self-employed Estate Agent or Letting Agent? Have you always wanted to be involved in having a key share in your own Estate Agency? Property Lister Residential Sales - You will receive 70% commission paid on completion. Financial Services and Conveyancing -You will receive 70% commission paid on completion (if you they use theirsuggested providers). Residential Lettings - You will receive 70% commission paid on move in of the tenant subject toa tenancy set up fee £300 plus VAT. Property Management - You will receive 70% commission subject to a monthly management fee of 5% plus VAT (minimum fee £65 plus VAT) so basically anything you charge as a tenant fee over £300 you get to keep and any % above 5% on themonthly management fee is yours and it s a way for someone without the expertise or desire to do Lettings to build a management portfolio and so get a monthly income as well as a valuable asset without having to do the technical stuff. You keep ownership of your Lettings portfolio so you are building a business that you can sell. The Directors will have first refusal to buy this at a pre agreed rate. Property Management is done for you in house at Head Office. You will pay a monthly license fee £295 plus VAT. If in a calendar year your bank £100,000 (on sales bankings only) your commission will increase to 90% for the rest of that year. Property Lister You will be provided with all the tools of the trade for lead generation to include using artificial intelligence, CRM and social media training. You will need to be prepared to door knock both 'on market and 'off market properties to build your profile and be open to filming advertising videos, so as to promote to your core local market. Full support for you to grow your business and you will be shown how to send reminders and also use Facebook to your benefit. You will get heavily involved in marketing in your core postcode area on an ongoing basis. Property Lister On target earnings of £50,000 to £100,000. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

A North London Local Authority is seeking an experienced Environmental Health Manager for a 3-month contract paying £441 per day Umbrella (Inside IR35). This is an excellent opportunity for an accomplished housing or environmental health professional to step into a leadership role where your expertise will directly improve housing standards, support residents, and drive enforcement excellence across the borough. You will manage and support a team of PRS officers, ensuring a consistent, resident-focused service aligned with service standards and the council's PRS Charter. The role requires a proactive and solution-focused manager who can motivate teams, manage complex casework, and confidently lead on enforcement activity, legal proceedings, inspections, and operational performance. As the subject matter expert, you will provide guidance on all aspects of PRS legislation and enforcement, including property licensing, Housing Act compliance, environmental protection matters, and tenancy legislation. You will also play a key role in developing policies and procedures, improving reporting systems, maintaining accurate records, and ensuring public-facing information remains clear and compliant. To be successful, you will have previous experience within a Private Sector Housing or Residential Environmental Health team, alongside proven management or supervisory experience. You must have a strong understanding of relevant housing legislation, including the Housing Acts 1988 & 2004, Environmental Protection Act 1990, Renters' Rights Act 2025, and related enforcement powers. The ideal candidate will be confident managing prosecutions, financial penalties, tribunals, and complex investigations, while also demonstrating excellent communication, organisational, and stakeholder management skills. Strong IT literacy and experience using housing or licensing systems are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Standards Team Leader (Temporary Contract)Location: Hybrid - 2 days in office, 3 days remote Contract: 3-6 months (PAYE or Umbrella) Hours: Full-time, 5 days per week Rate: 28 per hour Team Size: Managing 6 officersAbout the RoleWe are seeking an experienced Housing Standards Team Leader to join our Private Sector Residential Standards team within the Local Authority on a temporary basis. This is an opportunity to lead a high-performing service that ensures safe, legally compliant, and well-managed homes across the private rented sector.You will oversee a team responsible for property disrepair investigations, enforcement activities, tenancy and landlord compliance, HMO regulation, licensing processes, and proactive work aligned with the Renters' Rights Act and other relevant legislation.This position is ideal for someone who has previously led a housing standards or environmental health function and can step into a fast-paced operational leadership role with confidence.Key Responsibilities Lead, supervise, and support a team of 6-10 Housing Standards Officers. Oversee complex casework relating to: Property disrepair Private sector housing enforcement Tenancy management issues HMO inspection and compliance Licensing schemes and enforcement Ensure timely and robust investigations and enforcement under relevant housing legislation. Provide expert advice on the Housing Health and Safety Rating System (HHSRS) and ensure consistent application across the team. Monitor workload, performance, and service delivery standards. Support the implementation of policies relating to the Renters' Rights Act and other emerging regulatory requirements. Represent the service in internal meetings, multi-agency work, or legal proceedings where required. Essential Requirements HHSRS qualification (mandatory). Demonstrable experience working within private sector housing standards. Previous experience as a Team Leader, Senior Officer, or Manager within a housing enforcement or environmental health team. Strong understanding of legislation including: Housing Act 2004 Renters' Rights Act HMO licensing requirements Landlord and tenant regulations Excellent organisational and people-management skills. Ability to manage complex enforcement cases and support officers in decision-making. What We Offer Competitive pay at 28 per Umbrella or PAYE equivalent Flexible hybrid working (2 days in office). The opportunity to lead a respected housing standards service and contribute to safe, high-quality homes in the private rented sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Senior Customer Services Advisor Hours: 37.5 hours per week Contract: Permanent Salary: £38,022 per annum Area of operation: Resident Services Responsible to: Assistant Director of Customer Services Pension entitlement: Company Stakeholder Scheme Annual leave entitlement: 30 days per annum Place of work: Based at English Rural s Surrey office in Lower Eashing, GU7 About English Rural: English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes. About the role: Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career. About you: Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents lives. If this sounds like you, we would love to hear from you! Closing date for applications: 12pm on Friday 5th June 2026 Interviews: Thursday 11th June (in Lower Eashing) Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK. English Rural Housing Association is committed to equal opportunities and values diversity in its workforce. No agencies please.

A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (37.5 hours per week, Monday to Friday), fixed term contract role for the next 12 months. Based in North London for 4 days per week and working from home one day per week (once probation is passed), this role reports into the Income Team Leader, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvements This (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (585 units across the boroughs of Enfield and Waltham Forest) is all local and can be covered by foot or bus. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early May 2026. Only applicants who feel they meet the above criteria need apply.

Housing First Worker £25,974 - £26,070 Southampton Permanent, Full Time Hours: Monday to Friday. Generally no weekends or evenings, though there may be times client support needs or appointments mean these hours will be required. Must be a driver with own car for use in role as travel is an essential part - we cannot offer interviews to non-drivers. As such, must have business insurance for use of own vehicle during working hours. Mileage will be paid for client and support related travel. Experience working with challenging behaviour, mental health support, substance misuse or trauma beneficial. Understanding of entrenched behaviours and intensive support needs beneficial alongside tenancy management and benefits awareness. Awareness of Housing First principles would be desirable Our company supports individuals aged 16 and over, who have high support needs and a history of entrenched or repeat homelessness, to have a home of their own where they can regain stability, safety, and support. We work in partnership with the council and various housing association to deliver intensive person-centred support and accommodation choices. Our priority is to find safe, permanent housing that s suitable for the client. Once housing is found our dedicated team provides intensive one to one support to enable clients to maintain their accommodation and achieve their goals. If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you! JOB PURPOSE To be part of a team that supports our clients, by providing intensive wrap around support, keeping them safe and helping them to achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES To assess the needs of each client, helping to develop their personalised support plan and safety plan to achieve their goals. These are kept under regular review To manage a personal caseload of clients who require intensive support on a one-to-one basis Providing assertive outreach for those that are rough sleeping to build a trusting relationship, which will require a flexible approach to engagement techniques. To provide practical support when a client moves into a property such as setting up utilities, sourcing furniture, developing their domestic skills and accessing services in the community To mediate and negotiate with housing providers to secure accommodation and prevent homelessness when applicable To engage with local authorities, health providers and other agencies, creating and maintaining working relationships to maximise the opportunities available to clients To liaise with colleges, training agencies, employers to help clients gain access to education, find work or maintain their benefit entitlement To lead on client activities to help them gain practical life skills To support clients by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes To support clients to understand harm reduction approaches to keep them safe and well To carry out housing management duties such as collecting service charges at various locations To support clients in trauma informed and psychologically informed ways To adhere to safeguarding responsibilities, following our safeguarding policy and procedure To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures To provide basic first aid assistance until help arrives (full training is provided) To work confidently and efficiently when lone working To maintain accurate records on our client management system and ensure these are stored in line with GDPR To maintain confidentiality To represent the organisation in a professional manner Any other reasonable duties required in the interest of the organisation ROLE REQUIREMENTS This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role will require a full drivers licence and access to a vehicle This role will require you to work flexibly across several sites and in the community This role will require you to work with clients on a one-to-one basis This role will require you to lone work This role will require you to support people sleeping rough ESSENTIAL CRITERIA Strong communication skills, both verbal and written Clear verbal and written English Good keyboard skills for data inputting Good working knowledge of Microsoft Outlook, Excel and Word Confident and assertive manner Ability to self-motivate as you will have some instances of lone working Effective team working Ability to respond calmly to crisis Deal promptly with and effectively react to challenging situations Have an interest and genuine concern for homelessness and related issues DESIRABLE CRITERIA Experience of managing a caseload of clients Understanding of the complex support needs of people experiencing homelessness or those with complex needs Knowledge of Safeguarding practices Knowledge of voluntary and statutory agencies, housing regulations and the benefits system Understanding of risk assessment and person-centred, outcomes-based delivery We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. We are committed to safeguarding and safer recruitment. We carry out pre employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members.

Job Title: Senior Customer Services Advisor Hours: 37.5 hours per week Contract: Permanent Salary: £38,022 per annum Area of operation: Resident Services Responsible to: Assistant Director of Customer Services Pension entitlement: Company Stakeholder Scheme Annual leave entitlement : 30 days per annum Place of work: Based at English Rural's Surrey office in Lower Eashing, GU7 About English Rural: English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes. About the role: Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career. About you: Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents' lives. If this sounds like you, we would love to hear from you! Closing date for applications: 12pm on Friday 5th June 2026 Interviews: Thursday 11th June (in Lower Eashing) Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK. English Rural Housing Association is committed to equal opportunities and values diversity in its workforce. No agencies please.

Temporary job - Stock Condition surveyor - 12-month contract Stock Condition Surveyor (Temporary - 12 Months)Location: Leicestershire Hybrid and Site-based Rate: £30-£32 per hour (Umbrella)Contract: 12-Month Temporary Contract About the RoleWe are seeking an experienced Stock Condition Surveyor to support the effective delivery of an asset management strategy through the collection, analysis, and utilisation of stock condition data.This role plays a key part in ensuring property assets are maintained to a high standard, supporting both short and long-term investment planning. You will carry out a variety of surveys, including Stock Condition Surveys and Housing Health & Safety Rating System (HHSRS) assessments, across a diverse property portfolio.Key Responsibilities Conduct surveys across a range of assets including: Occupied and void residential properties Commercial buildings Garages, communal areas, and public spaces Undertake stock condition surveys, HHSRS assessments, and related audits Accurately record survey data using handheld technology and asset management systems Deliver survey programmes to agreed targets and report progress regularly Produce schedules of work and monitor completion Support the development and delivery of planned programmes based on survey data Assist in preparing schedules for repairs, renewals, and improvements Commission and oversee specialist surveys where required Analyse data and prepare recommendations, feasibility studies, and reports on major defects or redevelopment opportunities. Contribute to the development and improvement of asset management systems and processes Provide technical advice to internal teams, contractors, and stakeholders Identify and report defects, risks, and tenancy-related issues affecting property condition or resident wellbeing Support stakeholder engagement, including working with residents and attending meetings RequirementsEssential HNC/HND/Degree in Building Construction or a related field, or equivalent demonstrable experience Proven experience carrying out stock condition and HHSRS surveys Strong background in inspecting buildings and diagnosing defects in a variety of construction types Knowledge of building pathology including damp and structural issues Understanding of Decent Homes Standards Knowledge of health & safety and relevant legislation Experience managing contractors and commissioned work Strong IT skills including use of asset management systems and MS Office Ability to manage workload, prioritise tasks, and solve problems effectively Excellent communication and report-writing skills Desirable Knowledge of statutory requirements such as planning, building control, and listed buildings Awareness of asbestos regulations Additional Requirements Full UK driving licence and access to a vehicle Ability to work independently and as part of a team Willingness to work occasionally outside normal working hours Ability to travel across the operational area Other Information This role will require a DBS check, depending on project requirements. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes. This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners. The Role Carry out tenancy audits, welfare visits, and estate inspections across a defined patch Identify safeguarding concerns and support needs, making referrals where necessary Manage tenancy changes, assignments, successions, and introductory tenancy reviews Investigate and resolve tenancy breaches, including unauthorised occupation and subletting Respond to and manage anti-social behaviour cases, working in partnership with other agencies Support new tenants through tenancy sign-ups and settle-in visits Ensure accurate case management and record-keeping Attend court hearings, case conferences, and panels where required Key Requirements Proven experience in tenancy and estate management within a local authority or housing association Good working knowledge of housing law, ASB casework, and enforcement procedures Ability to manage a diverse and demanding caseload independently Experience working with vulnerable tenants and a commitment to supporting tenancy sustainment Full UK driving licence and access to a vehicle How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Property Move On Specialist / Housing Officer Kent & London 27,000pa - 35,000pa Full Time Permanent We are currently recruiting for a Property Move On Specialist to support the delivery of accommodation services within Children's Contracts across Kent and London. This is a varied field-based role combining property inspections, void management, compliance auditing and housing support for young people. This opportunity would suit someone with experience in housing, supported accommodation, property services or tenancy support who is highly organised, proactive and confident managing a property portfolio. The Role You will support the efficient turnaround of void properties, complete audits and inspections, manage inventory processes and ensure homes are safe, compliant and ready for re-occupation. The role will also involve supporting young people through planned move-ons and providing Housing Officer cover where required. Key Responsibilities Conduct property inspections, audits and compliance checks across a portfolio of properties Support the move-on process for young people within Children's Services accommodation Secure, log and document belongings left within void properties Produce accurate inventory reports and raise property defects Prepare properties for re-occupation within agreed timescales Liaise with Housing Officers, Repairs, Social Services and external stakeholders Escalate safeguarding, health & safety or serious property concerns appropriately Support fire risk assessment scheduling and post-inspection actions Carry out inductions for young people moving into accommodation Maintain accurate records, reports and compliance documentation Provide Housing Officer cover during periods of absence or increased demand About You Previous experience within housing, property services, tenancy support or supported accommodation Experience managing property inspections, voids or compliance processes Strong communication and organisational skills Ability to work independently across multiple sites Understanding of safeguarding and health & safety responsibilities Confident using internal systems and maintaining accurate records Flexible approach with the ability to support operational business needs Full UK driving licence and willingness to travel across Kent and London What's on Offer Varied and rewarding role within a growing organisation Opportunity to work within Children's Services and supported accommodation Ongoing training and development Supportive team environment Mileage/travel expenses where applicable If you're looking for a fast-paced role where you can make a real impact supporting vulnerable young people and maintaining high accommodation standards, please get in touch. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

A Communications & Engagement Specialist works on housing or regeneration projects, making sure residents are kept informed, involved, and supported throughout changes to their homes or community. Client Details This is a well-established organisation within the not-for-profit sector, specialising in property and housing services. They are a medium-sized organisation committed to providing quality housing solutions and improving the lives of their tenants. Description Develop and deliver communications Create clear, simple updates for residents (letters, newsletters, FAQs, digital content) Lead resident and community engagement Plan and run consultations, drop-ins, surveys, and community events Gather and use feedback Collect resident feedback and ensure it is shared with project teams to influence decisions Manage stakeholder relationships Work with internal teams, contractors, councils, and partners to keep communication aligned Support project delivery Help deliver engagement plans and ensure activities are completed on time Monitor engagement activity Track communications and engagement work, keeping accurate records and reporting on outcomes Manage issues and risks Identify concerns from residents and help resolve or escalate them appropriately Profile A successful Tenancy Engagement Officer should have: Experience within the property or housing sector, ideally in a not-for-profit setting. Strong interpersonal skills and the ability to build trust with tenants. Knowledge of tenancy agreements and housing regulations. Proficiency in maintaining accurate records and using relevant software systems. A proactive approach to problem-solving and decision-making. A commitment to providing excellent customer service. Job Offer Competitive salary ranging from 32,338 to 39,524 per annum. Opportunities to make a positive impact in the not-for-profit sector. Supportive work environment within the property industry. Professional development opportunities. Convenient location in Manchester. This is an excellent opportunity for a Tenancy Engagement Officer to make a meaningful difference in the lives of tenants. If you're passionate about housing and community engagement, apply today!

We are seeking an experienced Data Migration Lead to take ownership of complex data migration activities as part of a major systems transformation programme. The successful candidate will be responsible for leading the end-to-end migration of data from multiple legacy systems into a modern target platform, ensuring accuracy, integrity, and full reconciliation across all datasets. This role requires strong technical expertise in SQL, ETL processes, and data transformation, combined with the ability to work closely with business stakeholders, SMEs, and third-party suppliers to define and deliver migration requirements. The environment includes large-scale housing, financial, and operational datasets, often originating from multiple legacy systems with varying levels of data quality and structure. Key Responsibilities Data Migration Delivery Lead the full lifecycle of data migration activities from legacy systems to target platforms Analyse and profile complex datasets across multiple source systems Design and implement data migration strategies, processes, and execution plans Develop and maintain data mapping specifications and transformation logic Ensure alignment with supplier-led migration frameworks and delivery schedules Data Analysis & Design Work with SMEs and business users to gather and define data migration requirements Analyse legacy data structures and define business rules for migration Contribute to the development of target data models and architecture Identify gaps, inconsistencies, and structural issues in legacy datasets ETL & Technical Delivery Design and implement ETL processes using SQL Server, SSIS, or equivalent tools Extract, transform, cleanse, and load data from multiple legacy systems Write and optimise SQL scripts, stored procedures, and data transformation logic Ensure high performance and scalability of migration processes Data Quality & Governance Identify and resolve data quality issues, duplicates, and inconsistencies Define and enforce data validation and cleansing rules Ensure all migrated data meets required quality, integrity, and compliance standards Support GDPR and data protection requirements when handling personal data Testing & Reconciliation Lead unit testing, system integration testing (SIT), and user acceptance testing (UAT) of data loads Produce detailed reconciliation reports comparing legacy vs target systems Support defect resolution and reprocessing of data loads where required Ensure full auditability of migration outputs Stakeholder Engagement Act as primary interface between business SMEs, technical teams, and suppliers Facilitate workshops to define data definitions, mapping rules, and migration scope Communicate complex technical issues in a clear, business-friendly manner Provide regular progress updates and risk/issue reporting Key Skills & Experience Required Essential Proven experience as a Data Migration Lead or Senior Data Migration Specialist Strong background in migrating data from legacy systems into enterprise platforms Advanced knowledge of SQL and relational databases (SQL Server preferred) Experience with ETL processes and data transformation techniques Strong experience in data mapping, profiling, and cleansing Experience working with multiple legacy data sources and complex datasets Ability to work independently and lead migration workstreams Strong stakeholder management and SME engagement experience Desirable Experience in housing, public sector, or asset management systems Knowledge of systems such as Capita Open Housing, Dynamics 365, Unit4, SAP Experience with SSIS, Oracle, DB2, or PostgreSQL Understanding of financial data structures (GL, AR/AP, fixed assets, tenancy data) Experience contributing to data architecture and target system design Personal Attributes Detail-oriented with a strong focus on data accuracy and integrity Logical and methodical approach to complex problem solving Comfortable working in high-pressure, delivery-focused environments Strong communicator with both technical and non-technical stakeholders Proactive, self-directed, and solution-focused mindset

Contract Opportunity - VMware Cloud Foundation / VCD Migration Specialist We are supporting a major enterprise programme requiring a senior VMware infrastructure specialist to lead a highly complex migration and design engagement within a secure, multi-tenant environment. This engagement will focus on the transition from VMware Cloud Director (VCD) to VMware Cloud Foundation (VCF) 9.1, including automation strategy, solution design, parity assessment and migration recommendations. The environment is technically mature and security-sensitive, requiring someone with deep hands-on architecture expertise across VMware cloud platforms and strong experience operating in enterprise or regulated environments. Key Responsibilities Deliver high-level solution design for migration to VCF 9.1 Assess and map VCD to VCF 9.1 feature parity Provide architectural recommendations and migration approach Support VCF 9.1 Automation design and integration strategy Work within a secure, multi-tenant enterprise environment Engage with senior technical stakeholders and customer architecture teams Support a technically complex cloud transformation programme Required Experience Strong VMware Cloud Foundation (VCF) expertise Experience with VMware Cloud Director (VCD) Proven migration experience from VCD to VCF environments Deep understanding of multi-tenancy and secure cloud architectures Strong solution design / architecture background VMware automation experience highly desirable Experience working in regulated or highly secure environments Excellent stakeholder engagement and consultancy skills Contract Details Initial engagement: 25 days over 5 weeks Start: Mid-June Likely extension potential Remote with potential customer engagement sessions Competitive day rate Security-cleared candidates preferred

Project Manager - Housing Management System Transformation Location: Hybrid - Portsmouth with flexible remote working Contract: 24-Month Programme Start Date: Summer 2026 Pay rate : 450 per day Umbrella rate. An exciting opportunity has arisen for an experienced Project Manager to lead the delivery of a major Housing Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through to go-live and post-implementation support. Manage programme governance including planning, budgets, risks, issues, reporting, change control, and stakeholder engagement. Act as the key interface between Housing, IT, Data, Procurement, Finance, suppliers, and delivery partners. Oversee data migration, integrations, testing, cutover planning, organisational readiness, and transition into BAU support. Ensure compliance with IT governance, GDPR, cyber security, and housing regulatory requirements. Essential Experience Proven experience delivering complex IT and digital transformation projects, ideally within Housing or Local Government. Experience with Housing Management Systems such as NEC Housing, Microsoft Dynamics 365, or similar enterprise platforms. Strong background in SaaS implementations, data migration, supplier management, risk management, and stakeholder engagement. Knowledge of housing operations including tenancy management, repairs, rents, allocations, and compliance processes. Desirable PRINCE2 Practitioner or equivalent certification. Experience with system integrations, reporting tools, and digital transformation programmes. Strong communication, leadership, and organisational skills. This is an excellent opportunity to join a high-profile transformation programme with strong organisational backing and long-term impact across housing services. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Housing Officers (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary: £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: Bedford Central BedfordCentral Bedford, Luton, North HertfordshireMilton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.