Communications & Engagement Specialist

A Communications & Engagement Specialist works on housing or regeneration projects, making sure residents are kept informed, involved, and supported throughout changes to their homes or community.

Client Details

This is a well-established organisation within the not-for-profit sector, specialising in property and housing services. They are a medium-sized organisation committed to providing quality housing solutions and improving the lives of their tenants.

Description

• Develop and deliver communications
  Create clear, simple updates for residents (letters, newsletters, FAQs, digital content)

• Lead resident and community engagement
  Plan and run consultations, drop-ins, surveys, and community events

• Gather and use feedback

• Collect resident feedback and ensure it is shared with project teams to influence decisions

• Manage stakeholder relationships
  Work with internal teams, contractors, councils, and partners to keep communication aligned

• Support project delivery
  Help deliver engagement plans and ensure activities are completed on time

• Monitor engagement activity
  Track communications and engagement work, keeping accurate records and reporting on outcomes

• Manage issues and risks

• Identify concerns from residents and help resolve or escalate them appropriately

Profile

A successful Tenancy Engagement Officer should have:

• Experience within the property or housing sector, ideally in a not-for-profit setting.
• Strong interpersonal skills and the ability to build trust with tenants.
• Knowledge of tenancy agreements and housing regulations.
• Proficiency in maintaining accurate records and using relevant software systems.
• A proactive approach to problem-solving and decision-making.
• A commitment to providing excellent customer service.

Job Offer

• Competitive salary ranging from 32,338 to 39,524 per annum.
• Opportunities to make a positive impact in the not-for-profit sector.
• Supportive work environment within the property industry.
• Professional development opportunities.
• Convenient location in Manchester.

This is an excellent opportunity for a Tenancy Engagement Officer to make a meaningful difference in the lives of tenants. If you're passionate about housing and community engagement, apply today!