Parkside Office Professional
Watford, Hertfordshire
Our client based in Watford is looking for a German speaking Customer Service/Account Coordinator to join their growing team. As an Account Coordinator you will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the company client and our clients teams and will collaborate with key internal stakeholders to drive our clients initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction. Key Responsibilities: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place. Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales. Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.
Jun 14, 2026
Full time
Our client based in Watford is looking for a German speaking Customer Service/Account Coordinator to join their growing team. As an Account Coordinator you will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the company client and our clients teams and will collaborate with key internal stakeholders to drive our clients initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction. Key Responsibilities: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place. Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales. Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.
Job Title: Junior Administrator Location: London - EC3N 2EX Salary: 28,860 + dependent on experience Job Type: Permanent, Full Time About us: At Elevate, our core values shape the work environment and define our approach to everything we do. We prioritise respect, integrity, active listening, collaboration, diversity, inclusion, quality, lifelong learning, and health and safety. By embracing these values, you will become part of a community that fosters a positive and supportive culture. About the role: As Junior Administrator, you will be responsible for scheduling our day-to-day planning and works, identifying stock ordering requirements, maintaining a good standard of communication with our clients through various channels and liaising with engineers on a daily basis to resolve any attendance issues. You will manage all new work orders independently and instruct the attending engineers, or close cases with no contact. Handling of new requests from our clients, opening works and booking attendance at the earliest available opportunity. Understanding the reasons for revisits that are to be booked, ensuring the correct personnel are instructed to attend with any stock requirements identified on the initial visit. Reviewing works marked as revisit to be booked and organising secondary attendance. Updating of attendance information on client portals, or responding to attendance requests received via email or on MS Teams. Ensuring call sweeps are conducted where email appointments do not sustain 100% bookings on the Servicing Engineers calendars'. Working alongside the Service Coordinator to assist delivery of ad-hoc or planned works as set by senior management, for distribution by the Service Coordinator following review. Providing reports and report details to complaint handlers to avoid escalation of problem works to official first-stage complaints. Flagging any cases where the reports or their details are missing, difficult to interpret or otherwise unclear. To handle the inbound phone line as a first response, to manage the team servicing email inbox and respond to low level enquiries, or escalate responses based on the email information/request. Any other duties consistent with the job description that may be required from time to time. About you: The ideal candidate will be well presented, wearing company uniform at all times, organised and polite. This is a client & customer-facing role, with excellent communication and customer service skills. Minimum of 1 years of experience liaising with clients/customers in either a customer-facing, customer service or telephone based role is essential. Minimum of 1 years of experience in a similar office environment/coordination role would be advantageous. Experienced working within a team, or independently, and can deliver set tasks in a timely manner. Maintains a calm, confident manner on the phone and in person when dealing with clients or residents, and is able to empathise and prioritise based on the nature of their conversation. Knowledge of the Microsoft Office suite, and VOIP telephone systems. A professional and conscientious manner when handling phone calls and questions. Willing to undertake professional development or task-specific courses to aid in the delivery and advancement of their role. Proactively seeks opportunities for refining their personal skills, possesses a helpful and focused demeanour and has a strong willingness to progress. What we offer: Competitive salary (depending upon experience). Company Pension Scheme. Sickness insurance. Life Assurance. 24 days annual leave, plus bank holidays. After successful completion of probation: CPD opportunities, Private Health Insurance and more. Training using CRM or CAFM systems to update and maintain databases will be provided. Additional Information: You will report to and update the Service Coordinator with any day-to-day issues you notice, and ensure you provide telephone and email responses from all Clients and Residents within 24 hours of the initial request being received. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Administrator, Coordinator, Service Coordinator, Customer Service Administrator, Planning Assistant, or Scheduling Administrator also be considered for this role.
Jun 13, 2026
Full time
Job Title: Junior Administrator Location: London - EC3N 2EX Salary: 28,860 + dependent on experience Job Type: Permanent, Full Time About us: At Elevate, our core values shape the work environment and define our approach to everything we do. We prioritise respect, integrity, active listening, collaboration, diversity, inclusion, quality, lifelong learning, and health and safety. By embracing these values, you will become part of a community that fosters a positive and supportive culture. About the role: As Junior Administrator, you will be responsible for scheduling our day-to-day planning and works, identifying stock ordering requirements, maintaining a good standard of communication with our clients through various channels and liaising with engineers on a daily basis to resolve any attendance issues. You will manage all new work orders independently and instruct the attending engineers, or close cases with no contact. Handling of new requests from our clients, opening works and booking attendance at the earliest available opportunity. Understanding the reasons for revisits that are to be booked, ensuring the correct personnel are instructed to attend with any stock requirements identified on the initial visit. Reviewing works marked as revisit to be booked and organising secondary attendance. Updating of attendance information on client portals, or responding to attendance requests received via email or on MS Teams. Ensuring call sweeps are conducted where email appointments do not sustain 100% bookings on the Servicing Engineers calendars'. Working alongside the Service Coordinator to assist delivery of ad-hoc or planned works as set by senior management, for distribution by the Service Coordinator following review. Providing reports and report details to complaint handlers to avoid escalation of problem works to official first-stage complaints. Flagging any cases where the reports or their details are missing, difficult to interpret or otherwise unclear. To handle the inbound phone line as a first response, to manage the team servicing email inbox and respond to low level enquiries, or escalate responses based on the email information/request. Any other duties consistent with the job description that may be required from time to time. About you: The ideal candidate will be well presented, wearing company uniform at all times, organised and polite. This is a client & customer-facing role, with excellent communication and customer service skills. Minimum of 1 years of experience liaising with clients/customers in either a customer-facing, customer service or telephone based role is essential. Minimum of 1 years of experience in a similar office environment/coordination role would be advantageous. Experienced working within a team, or independently, and can deliver set tasks in a timely manner. Maintains a calm, confident manner on the phone and in person when dealing with clients or residents, and is able to empathise and prioritise based on the nature of their conversation. Knowledge of the Microsoft Office suite, and VOIP telephone systems. A professional and conscientious manner when handling phone calls and questions. Willing to undertake professional development or task-specific courses to aid in the delivery and advancement of their role. Proactively seeks opportunities for refining their personal skills, possesses a helpful and focused demeanour and has a strong willingness to progress. What we offer: Competitive salary (depending upon experience). Company Pension Scheme. Sickness insurance. Life Assurance. 24 days annual leave, plus bank holidays. After successful completion of probation: CPD opportunities, Private Health Insurance and more. Training using CRM or CAFM systems to update and maintain databases will be provided. Additional Information: You will report to and update the Service Coordinator with any day-to-day issues you notice, and ensure you provide telephone and email responses from all Clients and Residents within 24 hours of the initial request being received. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Administrator, Coordinator, Service Coordinator, Customer Service Administrator, Planning Assistant, or Scheduling Administrator also be considered for this role.
Ernest Gordon Recruitment Limited
Wirral, Merseyside
Project Manager/CAD Technician (Construction/Wellness) Wirral, England 45,000 - 50,000 + Training + Progression + Pension + Benefits Are you a Project Manager/Coordinator/CAD Technician or similar coming from a background in the Construction/MEP/Leisure/Wellness Industry or a related field, looking to join a well-established, rapidly growing company, taking the leisure industry by storm? Do you want to become a key member in a team of highly-skilled sector specialists, offering scalable career pathways alongside development opportunities, recognised for their premium quality service and best-in-class workmanship in every project they undertake? On offer for the successful Project Manager/CAD Technician or similar is the exciting opportunity to join a rapidly growing, highly respected company at the heart of the Leisure/Wellness industry. Presenting itself is the opportunity to join a close-knit, family-feel company, operating nationwide, recognised for curating some of the most beautiful wellness spaces the UK has to offer In this role, the successful Project Manage/Coordinator/CAD technician or similar will be responsible for leading the design and development of bespoke wellness environments, from initial conception through to completion. In addition, you will also be responsible for producing high-quality, detailed technical drawings, most commonly using AutoCAD, alongside keeping accurate technical documentation of any projects worked. On top of this, you will be responsible for client, customer, and interdepartmental liaison, as well as conducting site surveys as and when necessary. Finally, you will ensure quality, budgets and timelines are met. The ideal Project Manager/CAD Technician or similar will have a background in the Construction/MEP/Wellness/Leisure industry or a related field. In addition, you will also have previous experience within a CAD Technician position or similar, having a particular proficiency within AutoCAD. On top of this, you will also have some prior Project Management/Coordination experience. Finally, you will hold a full, valid UK driver's license, happy to travel nationwide to project sites, with occasional stay aways as and when required. The Role: Leading the design and development of bespoke wellness environments Producing high-quality, detailed technical drawings, most commonly using AutoCAD Conducting site surveys as and when necessary The Person: A background within the Construction/MEP/Leisure/Wellness industry or a related field Previous experience in a CAD Technician/Project Manager/Coordinator position or similar Holds a full, valid UK drivers license Reference: BBBH25788 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jun 13, 2026
Full time
Project Manager/CAD Technician (Construction/Wellness) Wirral, England 45,000 - 50,000 + Training + Progression + Pension + Benefits Are you a Project Manager/Coordinator/CAD Technician or similar coming from a background in the Construction/MEP/Leisure/Wellness Industry or a related field, looking to join a well-established, rapidly growing company, taking the leisure industry by storm? Do you want to become a key member in a team of highly-skilled sector specialists, offering scalable career pathways alongside development opportunities, recognised for their premium quality service and best-in-class workmanship in every project they undertake? On offer for the successful Project Manager/CAD Technician or similar is the exciting opportunity to join a rapidly growing, highly respected company at the heart of the Leisure/Wellness industry. Presenting itself is the opportunity to join a close-knit, family-feel company, operating nationwide, recognised for curating some of the most beautiful wellness spaces the UK has to offer In this role, the successful Project Manage/Coordinator/CAD technician or similar will be responsible for leading the design and development of bespoke wellness environments, from initial conception through to completion. In addition, you will also be responsible for producing high-quality, detailed technical drawings, most commonly using AutoCAD, alongside keeping accurate technical documentation of any projects worked. On top of this, you will be responsible for client, customer, and interdepartmental liaison, as well as conducting site surveys as and when necessary. Finally, you will ensure quality, budgets and timelines are met. The ideal Project Manager/CAD Technician or similar will have a background in the Construction/MEP/Wellness/Leisure industry or a related field. In addition, you will also have previous experience within a CAD Technician position or similar, having a particular proficiency within AutoCAD. On top of this, you will also have some prior Project Management/Coordination experience. Finally, you will hold a full, valid UK driver's license, happy to travel nationwide to project sites, with occasional stay aways as and when required. The Role: Leading the design and development of bespoke wellness environments Producing high-quality, detailed technical drawings, most commonly using AutoCAD Conducting site surveys as and when necessary The Person: A background within the Construction/MEP/Leisure/Wellness industry or a related field Previous experience in a CAD Technician/Project Manager/Coordinator position or similar Holds a full, valid UK drivers license Reference: BBBH25788 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Communities Coordinator - 7824 Title: Communities Coordinator Contract Type: 12-month FTC, 35 hours Salary: £33,688 £37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 08/06/26 Interview Date: TBC Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for two engaging, personable, and resilient new Communities Coordinators to join our busy site-based team on two remedial works projects in Winsford and Delamere. The role will work with our Communities Manager on site to manage communications with residents to resolve complex and multifaceted issues on the developments. The role sits in our Property and Investment division and works with the wider Communities team that support remedial and regeneration projects in London and the Northwest of England. If this sounds like you, we would love for you to apply! Your impact in the role: Day-to-day responsibilities include acting as the central point of contact between residents and stakeholders and the project team, answering individual enquiries, managing the email inboxes, booking appointments, responding to resident complaints and MP enquiries, and attending site-based meetings. With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales. You may have to explain and agree temporary rehousing options where work cannot be carried out with residents in their homes. This may also involve undertaking home surveys to identify the needs of vulnerable residents. Occasional work outside of normal working hours will be required for events, evening meetings and early works on site. There will also be regular travel to our head office in London for team meetings and training. What you'll bring: High quality customer service and interaction skills. Relevant resident liaison, housing, or customer service experience Strong written and verbal communication Ability to deal with challenging conversations and efficiently manage complaints at all levels Ability to influence and communicate with stakeholders We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We re one of the UK s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home , and we re proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK s largest housing associations. Click here to find out more about L&Q and why you should join us!
Jun 13, 2026
Contractor
Communities Coordinator - 7824 Title: Communities Coordinator Contract Type: 12-month FTC, 35 hours Salary: £33,688 £37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 08/06/26 Interview Date: TBC Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for two engaging, personable, and resilient new Communities Coordinators to join our busy site-based team on two remedial works projects in Winsford and Delamere. The role will work with our Communities Manager on site to manage communications with residents to resolve complex and multifaceted issues on the developments. The role sits in our Property and Investment division and works with the wider Communities team that support remedial and regeneration projects in London and the Northwest of England. If this sounds like you, we would love for you to apply! Your impact in the role: Day-to-day responsibilities include acting as the central point of contact between residents and stakeholders and the project team, answering individual enquiries, managing the email inboxes, booking appointments, responding to resident complaints and MP enquiries, and attending site-based meetings. With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales. You may have to explain and agree temporary rehousing options where work cannot be carried out with residents in their homes. This may also involve undertaking home surveys to identify the needs of vulnerable residents. Occasional work outside of normal working hours will be required for events, evening meetings and early works on site. There will also be regular travel to our head office in London for team meetings and training. What you'll bring: High quality customer service and interaction skills. Relevant resident liaison, housing, or customer service experience Strong written and verbal communication Ability to deal with challenging conversations and efficiently manage complaints at all levels Ability to influence and communicate with stakeholders We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We re one of the UK s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home , and we re proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK s largest housing associations. Click here to find out more about L&Q and why you should join us!
Area Coordinator Supervisor / Supervising Telecare Area Coordinator Location: Ashford, Kent (free on-site parking, 10 minutes from Ashford town centre) Salary: Starting from 28,800 Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8:30am - 5:30pm Working Pattern: Office-based with occasional flexibility to work from home Our client is a leading provider of award-winning telecare and assistive technology services to clients across the UK. Due to continued growth, they are looking to recruit an experienced and organised Area Coordinator Supervisor to join their friendly and professional Head Office team in Ashford. This is a varied role suited to someone with excellent customer service, communication, administration, and organisational skills. Reporting to the Service Delivery Manager, you will oversee a team of approximately 10 Area Coordinators and support the scheduling and coordination of around 20 Engineers nationwide. As Area Coordinator Supervisor, you will act as the first point of support for the coordination team, managing day-to-day operational matters and escalating any serious concerns where appropriate. You will also deputise for the Service Delivery Manager when required, supporting with reporting, client meetings, billing, and wider operational responsibilities. The coordination team is responsible for providing administrative and customer support across client contracts, including handling incoming client enquiries, arranging engineer appointments, installations, collections, and fault call-outs. The team also manages engineer schedules and ensures all databases and records are maintained accurately and efficiently. In addition, you will work closely with Stores Management to ensure stock levels and records are maintained correctly, arranging special-order stock when required. You will also liaise with Technical Managers to ensure engineers and technicians remain up to date with administrative procedures and scheduling requirements. Key Responsibilities Supervise and support the Area Coordination team in their day-to-day duties Efficiently plan and manage Engineers' schedules and workloads Coordinate engineer tasks, appointments, and diary management Provide administrative support internally and to clients Maintain databases and records to a high standard of accuracy Assist the Service Delivery Manager during busy periods and provide operational support where required Deputise for the Service Delivery Manager on designated tasks, including reporting, billing, and client meetings Liaise with clients regarding updates, appointments, and general queries Support Engineers with operational and scheduling queries Work closely with the Finance team to provide information required for invoicing and assist with month-end billing queries Act as the first point of contact for complaints, resolving or escalating issues as appropriate Complete Return to Work meetings when required Produce monthly supervisory reports for the coordination team Conduct regular recorded check-ins with new starters throughout their probation period Chair or co-chair Coordination Team meetings Coordinate van checks in liaison with the Stores team Maintain effective communication with Stores and Technical Management teams Provide cover as an Area Coordinator when necessary Participate in ongoing training to ensure client service standards are consistently achieved What you will bring: Previous Supervisory team experience ideally in a scheduling role. Excellent attention to detail, understanding the importance of accurate data entry, administration, appointment scheduling. Confident and polite telephone manner. Assertive, able to work quickly and efficiently in a busy, fast paced environment. Strong MS / computer skills A positive can-do attitude and excellent team and work ethics. Being an ambassador for the business , a professional approach is essential! Benefits: A business that provides a feel-good factor in all you do! Company pension Cycle to work scheme Free on-site parking Health & wellbeing programme Sick pay Store discount EXEHP
Jun 12, 2026
Full time
Area Coordinator Supervisor / Supervising Telecare Area Coordinator Location: Ashford, Kent (free on-site parking, 10 minutes from Ashford town centre) Salary: Starting from 28,800 Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8:30am - 5:30pm Working Pattern: Office-based with occasional flexibility to work from home Our client is a leading provider of award-winning telecare and assistive technology services to clients across the UK. Due to continued growth, they are looking to recruit an experienced and organised Area Coordinator Supervisor to join their friendly and professional Head Office team in Ashford. This is a varied role suited to someone with excellent customer service, communication, administration, and organisational skills. Reporting to the Service Delivery Manager, you will oversee a team of approximately 10 Area Coordinators and support the scheduling and coordination of around 20 Engineers nationwide. As Area Coordinator Supervisor, you will act as the first point of support for the coordination team, managing day-to-day operational matters and escalating any serious concerns where appropriate. You will also deputise for the Service Delivery Manager when required, supporting with reporting, client meetings, billing, and wider operational responsibilities. The coordination team is responsible for providing administrative and customer support across client contracts, including handling incoming client enquiries, arranging engineer appointments, installations, collections, and fault call-outs. The team also manages engineer schedules and ensures all databases and records are maintained accurately and efficiently. In addition, you will work closely with Stores Management to ensure stock levels and records are maintained correctly, arranging special-order stock when required. You will also liaise with Technical Managers to ensure engineers and technicians remain up to date with administrative procedures and scheduling requirements. Key Responsibilities Supervise and support the Area Coordination team in their day-to-day duties Efficiently plan and manage Engineers' schedules and workloads Coordinate engineer tasks, appointments, and diary management Provide administrative support internally and to clients Maintain databases and records to a high standard of accuracy Assist the Service Delivery Manager during busy periods and provide operational support where required Deputise for the Service Delivery Manager on designated tasks, including reporting, billing, and client meetings Liaise with clients regarding updates, appointments, and general queries Support Engineers with operational and scheduling queries Work closely with the Finance team to provide information required for invoicing and assist with month-end billing queries Act as the first point of contact for complaints, resolving or escalating issues as appropriate Complete Return to Work meetings when required Produce monthly supervisory reports for the coordination team Conduct regular recorded check-ins with new starters throughout their probation period Chair or co-chair Coordination Team meetings Coordinate van checks in liaison with the Stores team Maintain effective communication with Stores and Technical Management teams Provide cover as an Area Coordinator when necessary Participate in ongoing training to ensure client service standards are consistently achieved What you will bring: Previous Supervisory team experience ideally in a scheduling role. Excellent attention to detail, understanding the importance of accurate data entry, administration, appointment scheduling. Confident and polite telephone manner. Assertive, able to work quickly and efficiently in a busy, fast paced environment. Strong MS / computer skills A positive can-do attitude and excellent team and work ethics. Being an ambassador for the business , a professional approach is essential! Benefits: A business that provides a feel-good factor in all you do! Company pension Cycle to work scheme Free on-site parking Health & wellbeing programme Sick pay Store discount EXEHP
Job Title: Customer & Stakeholder Liaison Officer Location: Guilden Sutton, Chester Salary: £35,000 per annum Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent) Benefits: 25 Days Holiday + Bank Holidays Start Date: No later than Monday 25th May Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period. The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential. Key responsibilities will include: Managing customer enquiries, complaints and stakeholder communications relating to highways works Supporting planned communications for roadworks, closures and maintenance activities Drafting letters, notices, customer updates and briefing information Liaising with operational teams to gather accurate project information Supporting engagement with councillors, local communities and other stakeholders Maintaining communication trackers, records and KPI information Assisting with customer satisfaction monitoring and reporting Supporting public meetings, consultation activity and stakeholder engagement where required Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered. To be considered, applicants should possess: Excellent written and verbal communication skills Experience managing customer or stakeholder enquiries Strong administrative and organisational ability Confidence working within a busy operational environment A professional and customer-focused approach Ability to start ASAP Alternative job titles may include: Customer Liaison Officer, Stakeholder Engagement Coordinator, Resident Liaison Officer, Community Liaison Officer, Communications Coordinator, Public Liaison Officer, Customer Experience Coordinator or Highways Communications Officer. This is an urgent and business-critical hire with interviews taking place immediately.
Jun 12, 2026
Full time
Job Title: Customer & Stakeholder Liaison Officer Location: Guilden Sutton, Chester Salary: £35,000 per annum Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent) Benefits: 25 Days Holiday + Bank Holidays Start Date: No later than Monday 25th May Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period. The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential. Key responsibilities will include: Managing customer enquiries, complaints and stakeholder communications relating to highways works Supporting planned communications for roadworks, closures and maintenance activities Drafting letters, notices, customer updates and briefing information Liaising with operational teams to gather accurate project information Supporting engagement with councillors, local communities and other stakeholders Maintaining communication trackers, records and KPI information Assisting with customer satisfaction monitoring and reporting Supporting public meetings, consultation activity and stakeholder engagement where required Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered. To be considered, applicants should possess: Excellent written and verbal communication skills Experience managing customer or stakeholder enquiries Strong administrative and organisational ability Confidence working within a busy operational environment A professional and customer-focused approach Ability to start ASAP Alternative job titles may include: Customer Liaison Officer, Stakeholder Engagement Coordinator, Resident Liaison Officer, Community Liaison Officer, Communications Coordinator, Public Liaison Officer, Customer Experience Coordinator or Highways Communications Officer. This is an urgent and business-critical hire with interviews taking place immediately.
Corporate Reception & Workplace Coordinator Leeds (City Centre) £28,500 per annum + bonus + premium benefits package 8:00 AM 5:30 PM, Monday to Friday About the Role Are you a high-energy hospitality or customer service professional looking to step into a dynamic corporate environment? A global leader in property services is seeking a charismatic Corporate Reception & Workplace Coordinator to be the premium face and voice of our Leeds office. This is not just a standard reception role. You will blend five-star guest hosting with essential office management, acting as the primary "go-to" person for workplace compliance, facilities coordination, and internal events. What You Will Do Five-Star Front of House: Deliver an exceptional welcome experience for all visitors, manage meeting room bookings, oversee hospitality setups, and coordinate courier/postal logistics. Workplace & Facilities Operations: Conduct daily floor walks to log maintenance issues, track helpdesk tickets to completion, and act as the core liaison for landlords and contractors regarding permits and access. Compliance & Audit Readiness: Quality-check operational paperwork, manage Health & Safety compliance, and ensure all office signage strictly adheres to brand standards. Event & Office Coordination: Order office stationery and consumables, set up meeting rooms, and coordinate monthly staff drinks and internal office events. Tech & Administrative Support: Conduct basic daily checks on desk and meeting room IT equipment, resolve minor tech issues, and manage team schedules to ensure uninterrupted reception coverage. What We Are Looking For Corporate Presentation: Proven experience in a high-profile corporate environment, premium hospitality, or luxury customer service role. Proactive Problem Solvers: A hands-on professional who shows initiative, excels at multitasking, and works effectively both independently and with contractors. Operational Eye: Great attention to detail with an understanding of (or keen interest in) Facilities Management (FM) and compliance processes. Tech Savvy: Confident using IT systems including Outlook, Excel, and Word, with the ability to troubleshoot basic workspace tech. What s in It for You? Competitive basic salary of £28,500. Annual performance-related bonus. Leading corporate benefits package. Unmatched career progression opportunities within a global property leader.
Jun 11, 2026
Full time
Corporate Reception & Workplace Coordinator Leeds (City Centre) £28,500 per annum + bonus + premium benefits package 8:00 AM 5:30 PM, Monday to Friday About the Role Are you a high-energy hospitality or customer service professional looking to step into a dynamic corporate environment? A global leader in property services is seeking a charismatic Corporate Reception & Workplace Coordinator to be the premium face and voice of our Leeds office. This is not just a standard reception role. You will blend five-star guest hosting with essential office management, acting as the primary "go-to" person for workplace compliance, facilities coordination, and internal events. What You Will Do Five-Star Front of House: Deliver an exceptional welcome experience for all visitors, manage meeting room bookings, oversee hospitality setups, and coordinate courier/postal logistics. Workplace & Facilities Operations: Conduct daily floor walks to log maintenance issues, track helpdesk tickets to completion, and act as the core liaison for landlords and contractors regarding permits and access. Compliance & Audit Readiness: Quality-check operational paperwork, manage Health & Safety compliance, and ensure all office signage strictly adheres to brand standards. Event & Office Coordination: Order office stationery and consumables, set up meeting rooms, and coordinate monthly staff drinks and internal office events. Tech & Administrative Support: Conduct basic daily checks on desk and meeting room IT equipment, resolve minor tech issues, and manage team schedules to ensure uninterrupted reception coverage. What We Are Looking For Corporate Presentation: Proven experience in a high-profile corporate environment, premium hospitality, or luxury customer service role. Proactive Problem Solvers: A hands-on professional who shows initiative, excels at multitasking, and works effectively both independently and with contractors. Operational Eye: Great attention to detail with an understanding of (or keen interest in) Facilities Management (FM) and compliance processes. Tech Savvy: Confident using IT systems including Outlook, Excel, and Word, with the ability to troubleshoot basic workspace tech. What s in It for You? Competitive basic salary of £28,500. Annual performance-related bonus. Leading corporate benefits package. Unmatched career progression opportunities within a global property leader.
Sales Account Coordinator circa £28-34,000 + very dep on experience +Bonus and excellent benefits Global Manufacturer Tredegar area Are you ready for this great opportunity? Customer Services driven role Newly created office based Sales Account Coordinator role,this is not a senior role and offers training and personal development. The role may suit a Customer Services or Office Administrator with experince in working for a manufacturer in a similar role You must have some experience of working with Customers in a Manufacturing or Engineering organisation in this Account Coordinator role. Strong Experience gained in Automotive or similar manufacturing company would be ideal and you must have a stable work record. You must have strong Admin skills Training available as required. Early finish on Fridays Assist in the sale and support of products to OEM customers.Internal support and maintenance of customer data bases.Point of contact for a set number of existing customers ensuring contact with these on a regular basis and dealing with outstanding issues. Anticipate possible delays or complications, communicate to management where appropriate. Co-ordination of tooling invoicing and following through to completion of payment Coordinating with production and liaising with relevant departments to ensure delivery dates are met, including producing a daily orderbook report and conduct weekly review with cross-functional operations team Review Customer forecasts and co-ordinate the internal or Customer communication actions as needed Undertaking customer service activities, responding to technical, pricing and delivery enquiries and resolving customer complaints Be able to access and interrogate customer web bases/ E.D.I. scheduling systems. Liaison with materials and production departments to define order availability Any other sales related activities as necessary This list is not exhaustive and at times you may be required to carry out duties not specified This is not an Administration role you must have experience gained in a a Manufaturing or Engineering organisation Travel to work from Tredegar, Merthyr, Abergavenny, Pontypool, Newport,Ebbw Vale, Cwmbran, Hereford, Brecon.
Jun 11, 2026
Full time
Sales Account Coordinator circa £28-34,000 + very dep on experience +Bonus and excellent benefits Global Manufacturer Tredegar area Are you ready for this great opportunity? Customer Services driven role Newly created office based Sales Account Coordinator role,this is not a senior role and offers training and personal development. The role may suit a Customer Services or Office Administrator with experince in working for a manufacturer in a similar role You must have some experience of working with Customers in a Manufacturing or Engineering organisation in this Account Coordinator role. Strong Experience gained in Automotive or similar manufacturing company would be ideal and you must have a stable work record. You must have strong Admin skills Training available as required. Early finish on Fridays Assist in the sale and support of products to OEM customers.Internal support and maintenance of customer data bases.Point of contact for a set number of existing customers ensuring contact with these on a regular basis and dealing with outstanding issues. Anticipate possible delays or complications, communicate to management where appropriate. Co-ordination of tooling invoicing and following through to completion of payment Coordinating with production and liaising with relevant departments to ensure delivery dates are met, including producing a daily orderbook report and conduct weekly review with cross-functional operations team Review Customer forecasts and co-ordinate the internal or Customer communication actions as needed Undertaking customer service activities, responding to technical, pricing and delivery enquiries and resolving customer complaints Be able to access and interrogate customer web bases/ E.D.I. scheduling systems. Liaison with materials and production departments to define order availability Any other sales related activities as necessary This list is not exhaustive and at times you may be required to carry out duties not specified This is not an Administration role you must have experience gained in a a Manufaturing or Engineering organisation Travel to work from Tredegar, Merthyr, Abergavenny, Pontypool, Newport,Ebbw Vale, Cwmbran, Hereford, Brecon.
Your new company An award-winning, established company in the Llanelli area. Your new role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability of all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operations Excellent communication skills - verbal, written, and interpersonal. IT proficiency, especially in service tracking, reporting, and administration systems. This is a permanent role paying 25,000 - 30,000 based on experience. This is a fully office-based role working for a forward-thinking company in the Llanelli area. Hours of work are Monday to Friday, 8.30am-5.00pm, 1 hour lunch. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 10, 2026
Full time
Your new company An award-winning, established company in the Llanelli area. Your new role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability of all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operations Excellent communication skills - verbal, written, and interpersonal. IT proficiency, especially in service tracking, reporting, and administration systems. This is a permanent role paying 25,000 - 30,000 based on experience. This is a fully office-based role working for a forward-thinking company in the Llanelli area. Hours of work are Monday to Friday, 8.30am-5.00pm, 1 hour lunch. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Account Pricing Co-Ordinator (Quotations Team) Location: Holywell Contract: Permanent Hours: Full-time Salary: Competitive + benefits We're looking for a proactive, detail-oriented Account Pricing Co-Ordinator to join our Quotations team in Holywell . You'll be the first point of contact for pricing requests, producing accurate and competitive quotations, maintaining CRM data quality, and supporting the Area Sales Manager to secure orders and maximise contribution. Key duties include: Triage inbound emails and pricing enquiries Issue quotations and follow up, gathering required information Log number of orders & metreage for price list customers Update tasks and maintain strong housekeeping within the Forecast and monitor opportunities in your area; support negotiation with contractors Meet/exceed KPIs and support wider team cover when needed Support system/project activity as required (requirements tracking, PIM integration liaison) You'll need: Sales/pricing/admin experience with strong customer relationship skills Excellent organisation, accuracy and attention to detail Strong written/verbal communication and professional phone manner Ability to multitask and work to deadlines in a busy office Calm, professional approach under pressure; able to work independently and in a team To apply:
Jun 10, 2026
Full time
Account Pricing Co-Ordinator (Quotations Team) Location: Holywell Contract: Permanent Hours: Full-time Salary: Competitive + benefits We're looking for a proactive, detail-oriented Account Pricing Co-Ordinator to join our Quotations team in Holywell . You'll be the first point of contact for pricing requests, producing accurate and competitive quotations, maintaining CRM data quality, and supporting the Area Sales Manager to secure orders and maximise contribution. Key duties include: Triage inbound emails and pricing enquiries Issue quotations and follow up, gathering required information Log number of orders & metreage for price list customers Update tasks and maintain strong housekeeping within the Forecast and monitor opportunities in your area; support negotiation with contractors Meet/exceed KPIs and support wider team cover when needed Support system/project activity as required (requirements tracking, PIM integration liaison) You'll need: Sales/pricing/admin experience with strong customer relationship skills Excellent organisation, accuracy and attention to detail Strong written/verbal communication and professional phone manner Ability to multitask and work to deadlines in a busy office Calm, professional approach under pressure; able to work independently and in a team To apply:
Job Title: Agile Project Coordinator Location: Onsite, Altrincham (Greater Manchester) Contract: Permanent, full time (9:00am - 5:00pm Monday to Friday) The Role Agile Project Coordinator We are recruiting on behalf of a growing software business that partners with laboratories to optimise workflow, data tracking, and reporting through bespoke systems. Due to continued growth, they are looking for an Agile Project Coordinator to join their dynamic team, helping to deliver software projects across support, product, development, and the wider business. This is a great opportunity for someone who thrives on bringing structure, clarity, and momentum to projects while working closely with both technical and non-technical stakeholders. Key Responsibilities In this role, you will provide coordination and administrative support across project activity, helping to maintain effective communication, governance, and progress reporting across cross-functional teams. Key responsibilities will include: Coordinate and support the planning, tracking, and delivery of software projects, including development work, upgrades, and client implementations Monitor risks, dependencies, and blockers, escalating issues to keep delivery on track Act as a key liaison between technical teams, business stakeholders, and clients, translating updates into clear, accessible information Support governance and continuous improvement by ensuring adherence to delivery processes and driving more efficient ways of working Ensure accurate allocation and timely distribution of customer support tickets across relevant teams to maintain service efficiency and response standards About You You will be a highly organised and proactive Project Coordinator or PMO professional with a strong track record of supporting software delivery in a fast-paced environment. You will bring a practical, hands-on approach to getting work done, while confidently engaging stakeholders to keep projects moving forward. Minimum of 3 years' experience in a Project Coordinator, PMO, or similar delivery-focused role within a technology or software environment Highly organised, with the ability to manage multiple workstreams, prioritise effectively, and maintain clear visibility across projects Results-driven with a strong focus on execution, you take ownership and ensure tasks are completed to a high standard Experience using tools such as Jira and/or Azure DevOps within an Agile delivery environment Understanding of cloud-based SaaS environments and how software products are delivered and supported Familiarity with ticketing systems and support workflows, with the ability to manage and prioritise incoming requests effectively Confident communicator, able to challenge constructively and push back when needed to keep delivery on track Comfortable working with both technical and non-technical stakeholders, translating information clearly Proactive, resilient, and adaptable, with a positive and collaborative mindset In addition to your PMO experience, you must already hold the right to work in the UK. Our client is currently unable to provide sponsorship for visa applications. We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
Jun 09, 2026
Full time
Job Title: Agile Project Coordinator Location: Onsite, Altrincham (Greater Manchester) Contract: Permanent, full time (9:00am - 5:00pm Monday to Friday) The Role Agile Project Coordinator We are recruiting on behalf of a growing software business that partners with laboratories to optimise workflow, data tracking, and reporting through bespoke systems. Due to continued growth, they are looking for an Agile Project Coordinator to join their dynamic team, helping to deliver software projects across support, product, development, and the wider business. This is a great opportunity for someone who thrives on bringing structure, clarity, and momentum to projects while working closely with both technical and non-technical stakeholders. Key Responsibilities In this role, you will provide coordination and administrative support across project activity, helping to maintain effective communication, governance, and progress reporting across cross-functional teams. Key responsibilities will include: Coordinate and support the planning, tracking, and delivery of software projects, including development work, upgrades, and client implementations Monitor risks, dependencies, and blockers, escalating issues to keep delivery on track Act as a key liaison between technical teams, business stakeholders, and clients, translating updates into clear, accessible information Support governance and continuous improvement by ensuring adherence to delivery processes and driving more efficient ways of working Ensure accurate allocation and timely distribution of customer support tickets across relevant teams to maintain service efficiency and response standards About You You will be a highly organised and proactive Project Coordinator or PMO professional with a strong track record of supporting software delivery in a fast-paced environment. You will bring a practical, hands-on approach to getting work done, while confidently engaging stakeholders to keep projects moving forward. Minimum of 3 years' experience in a Project Coordinator, PMO, or similar delivery-focused role within a technology or software environment Highly organised, with the ability to manage multiple workstreams, prioritise effectively, and maintain clear visibility across projects Results-driven with a strong focus on execution, you take ownership and ensure tasks are completed to a high standard Experience using tools such as Jira and/or Azure DevOps within an Agile delivery environment Understanding of cloud-based SaaS environments and how software products are delivered and supported Familiarity with ticketing systems and support workflows, with the ability to manage and prioritise incoming requests effectively Confident communicator, able to challenge constructively and push back when needed to keep delivery on track Comfortable working with both technical and non-technical stakeholders, translating information clearly Proactive, resilient, and adaptable, with a positive and collaborative mindset In addition to your PMO experience, you must already hold the right to work in the UK. Our client is currently unable to provide sponsorship for visa applications. We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
Spares Coordinator Newark, Full Time, Permanent £Attractive Salary Future Prospects Group are pleased to be working with our clients to help them find their Spares Coordinator, you will act as the primary point of contact for customers requiring spare parts. You will work closely with customers and internal teams to ensure enquiries are processed efficiently, quotations are prepared accurately, and orders are progressed smoothly from initial enquiry through to completion. THE ROLE Your responsibilities as a Spares Coordinator will include: Customer Liaison - handling incoming customer spare s requests in a prompt, friendly and professional manner. Coordinate orders from receipt through to completion, liaising with internal departments, and customers throughout. Maintain accurate records: updating logs/spreadsheets. Prepare accurate quotations for spares and issue them to customers in line with internal processes. Resolving any queries or complaints. Ensure any invoice related queries are dealt with in a timely manner. Administration - ensuring the system and Spare s project files are kept up to date. Assisting the Service Manager in various tasks. Attend Training Courses as and when required. THE CANDIDATE The ideal Spares Coordinator will be able to demonstrate the following key skills and experience: Previous experience in a similar technical service role. Excellent verbal and written communication skills. Experience working in a customer service or customer facing environment. Proven experience in a coordinating role is essential. A good standard of literacy and numeracy. Demonstrable ability to plan, organise and prioritise work. Be neat and methodical in their work. Accurate data entry skills. Good systems with knowledge of ERP systems (E.g. SAGE, SAP, Oracle). Good Microsoft office skills with strong Excel skills. An understanding of health and safety legislation. Ability to build great rapport with customers, team members and the wider business. Be able to work with minimal supervision and to specific deadlines. Able to juggle multiple tasks and remain calm under pressure. Flexible and willing to do overtime. THE BENEFITS The benefits included with this role are: Buy extra holiday. Early finish on a Friday. Free parking. Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency.
Jun 09, 2026
Full time
Spares Coordinator Newark, Full Time, Permanent £Attractive Salary Future Prospects Group are pleased to be working with our clients to help them find their Spares Coordinator, you will act as the primary point of contact for customers requiring spare parts. You will work closely with customers and internal teams to ensure enquiries are processed efficiently, quotations are prepared accurately, and orders are progressed smoothly from initial enquiry through to completion. THE ROLE Your responsibilities as a Spares Coordinator will include: Customer Liaison - handling incoming customer spare s requests in a prompt, friendly and professional manner. Coordinate orders from receipt through to completion, liaising with internal departments, and customers throughout. Maintain accurate records: updating logs/spreadsheets. Prepare accurate quotations for spares and issue them to customers in line with internal processes. Resolving any queries or complaints. Ensure any invoice related queries are dealt with in a timely manner. Administration - ensuring the system and Spare s project files are kept up to date. Assisting the Service Manager in various tasks. Attend Training Courses as and when required. THE CANDIDATE The ideal Spares Coordinator will be able to demonstrate the following key skills and experience: Previous experience in a similar technical service role. Excellent verbal and written communication skills. Experience working in a customer service or customer facing environment. Proven experience in a coordinating role is essential. A good standard of literacy and numeracy. Demonstrable ability to plan, organise and prioritise work. Be neat and methodical in their work. Accurate data entry skills. Good systems with knowledge of ERP systems (E.g. SAGE, SAP, Oracle). Good Microsoft office skills with strong Excel skills. An understanding of health and safety legislation. Ability to build great rapport with customers, team members and the wider business. Be able to work with minimal supervision and to specific deadlines. Able to juggle multiple tasks and remain calm under pressure. Flexible and willing to do overtime. THE BENEFITS The benefits included with this role are: Buy extra holiday. Early finish on a Friday. Free parking. Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency.
We are seeking a talented and proactive Production Scheduling Coordinator/Administrator to join our specialist engineering client in Shipley. This pivotal role is integral to ensuring the seamless fulfillment of customer orders and project deadlines and has interactions spanning across the business from design, engineering, quality, purchasing. stores, assembly and despatch. We are recruiting on behalf of a Global leader in the design, development, and manufacture of high-speed metal forming and finishing machinery, with an $8.5 bn turnover, a reputation for excellence and operations in 41 countries. They have proudly achieved The Queen s Awards for Enterprise for their international trade, innovation and sustainable development. Salary, hours and benefits: Up to £34,851 per annum, depending on experience. Non-contractual company bonus 33 days holiday (inclusive of stats) Westfield Health Up to 9% employer pension contributions, 6% employee contributions Flexible start and finish times, 37.5 hours per week core hours Monday to Thursday 9:30 to 12:00 and 14:00 to 16:30 & Friday 9:30 to 13:00. About the Role: As a Production Scheduling Coordinator, you will harness the power of the MRP2 process to meticulously coordinate tasks across multiple departments. Your key responsibilities will include: Collaborative Planning: Work closely with Sales during the quote phase to provide accurate lead time estimates and ensure Engineering meets target issue dates. Data Management: Verify data integrity of part setups and ensure Production Engineering makes timely Make/Buy decisions. Scheduling Excellence: Produce precise schedules and maintain the MRP Exception Listing spreadsheet. Financial Liaison: Collaborate with Finance to perform standard cost build-ups on Make parts, enabling timely production work orders. About You: Demonstrate efficiency and accuracy using MRP2. Have understanding of Bill of Materials and Routings. Be proficient in Microsoft Office applications, including Excel, Word, and Outlook. Have a background in scheduling or supply chain. Work with an organised approach with a can-do attitude, able to communicate effectively and work to tight deadlines. Display excellent verbal and written communication skills to interact with internal and external stakeholders. Possess strong problem-solving skills, adaptability, and the ability to work effectively within and across project teams. Demonstrate high-quality work, sound judgment, and initiative. If you are a detail-oriented professional with a passion for production scheduling and coordination, we want to hear from you! Apply now online or contact Jess at Cubed Talent on (phone number removed).
Oct 09, 2025
Full time
We are seeking a talented and proactive Production Scheduling Coordinator/Administrator to join our specialist engineering client in Shipley. This pivotal role is integral to ensuring the seamless fulfillment of customer orders and project deadlines and has interactions spanning across the business from design, engineering, quality, purchasing. stores, assembly and despatch. We are recruiting on behalf of a Global leader in the design, development, and manufacture of high-speed metal forming and finishing machinery, with an $8.5 bn turnover, a reputation for excellence and operations in 41 countries. They have proudly achieved The Queen s Awards for Enterprise for their international trade, innovation and sustainable development. Salary, hours and benefits: Up to £34,851 per annum, depending on experience. Non-contractual company bonus 33 days holiday (inclusive of stats) Westfield Health Up to 9% employer pension contributions, 6% employee contributions Flexible start and finish times, 37.5 hours per week core hours Monday to Thursday 9:30 to 12:00 and 14:00 to 16:30 & Friday 9:30 to 13:00. About the Role: As a Production Scheduling Coordinator, you will harness the power of the MRP2 process to meticulously coordinate tasks across multiple departments. Your key responsibilities will include: Collaborative Planning: Work closely with Sales during the quote phase to provide accurate lead time estimates and ensure Engineering meets target issue dates. Data Management: Verify data integrity of part setups and ensure Production Engineering makes timely Make/Buy decisions. Scheduling Excellence: Produce precise schedules and maintain the MRP Exception Listing spreadsheet. Financial Liaison: Collaborate with Finance to perform standard cost build-ups on Make parts, enabling timely production work orders. About You: Demonstrate efficiency and accuracy using MRP2. Have understanding of Bill of Materials and Routings. Be proficient in Microsoft Office applications, including Excel, Word, and Outlook. Have a background in scheduling or supply chain. Work with an organised approach with a can-do attitude, able to communicate effectively and work to tight deadlines. Display excellent verbal and written communication skills to interact with internal and external stakeholders. Possess strong problem-solving skills, adaptability, and the ability to work effectively within and across project teams. Demonstrate high-quality work, sound judgment, and initiative. If you are a detail-oriented professional with a passion for production scheduling and coordination, we want to hear from you! Apply now online or contact Jess at Cubed Talent on (phone number removed).
Preparing for Adulthood (PfA) Coordinators manage the Education, Health and Care (EHC) Plan process to ensure that young people with SEND aged 14-25 receive appropriate assessments, services, and provision. Coordinators are responsible for a caseload as defined by the Service Manager and have prime responsibility for coordinating the entire process with families to create an EHC Plan. This will include presenting requests to the appropriate Panels, coordinating assessments from other agencies, and drafting and finalising the plan with families. As part of this process the coordinator will be expected to act as a professional exemplar in carrying out all duties with a 'can do' attitude and continue to improve customer satisfaction levels for the service. The coordinator will be expected to undertake duties in an efficient and timely manner, reaching appropriate placement decisions, including being responsible for managing the arrangements for Phase Transfer and transitions through liaison with Social Care and Health services, schools/Colleges, and parents/carers. Coordinators will work closely with service providers and families in order to ensure that the provision outlined in the EHC Plans is being effectively delivered and to take appropriate action where this is not the case. To support this, coordinators will be expected to manage processes including Annual Reviews, and carry forward any requests to change parts of the EHCP. Coordinators will lead Annual Reviews as required and input into monitoring systems for the management of all Review processes. As a PfA Coordinator, you will be expected to be aware of the requirements for the participation of young people over compulsory school age and to advise professionals on aspects arising from mental capacity issues; you have the prime responsibility to ensure that young people have an appropriate transition plan in place in line with statutory requirements; keep up to date with good practice on how young people with SEND experience transition, including advice and consultation with agencies within AFC. If you are interested in this role please send your updated CV in the first instance.
Oct 07, 2025
Seasonal
Preparing for Adulthood (PfA) Coordinators manage the Education, Health and Care (EHC) Plan process to ensure that young people with SEND aged 14-25 receive appropriate assessments, services, and provision. Coordinators are responsible for a caseload as defined by the Service Manager and have prime responsibility for coordinating the entire process with families to create an EHC Plan. This will include presenting requests to the appropriate Panels, coordinating assessments from other agencies, and drafting and finalising the plan with families. As part of this process the coordinator will be expected to act as a professional exemplar in carrying out all duties with a 'can do' attitude and continue to improve customer satisfaction levels for the service. The coordinator will be expected to undertake duties in an efficient and timely manner, reaching appropriate placement decisions, including being responsible for managing the arrangements for Phase Transfer and transitions through liaison with Social Care and Health services, schools/Colleges, and parents/carers. Coordinators will work closely with service providers and families in order to ensure that the provision outlined in the EHC Plans is being effectively delivered and to take appropriate action where this is not the case. To support this, coordinators will be expected to manage processes including Annual Reviews, and carry forward any requests to change parts of the EHCP. Coordinators will lead Annual Reviews as required and input into monitoring systems for the management of all Review processes. As a PfA Coordinator, you will be expected to be aware of the requirements for the participation of young people over compulsory school age and to advise professionals on aspects arising from mental capacity issues; you have the prime responsibility to ensure that young people have an appropriate transition plan in place in line with statutory requirements; keep up to date with good practice on how young people with SEND experience transition, including advice and consultation with agencies within AFC. If you are interested in this role please send your updated CV in the first instance.
Air Freight Import Operator Location: Hayes, London, UK Salary: up to 38,000pa (DOE) Working Hours: Monday-Friday (8:30am - 5:30pm) Are you a results driven Air freight forwarder, looking for a new and exciting role with a well-established and well-regarded international freight forwarder? Then this role could be excellent for you! My client is looking for an experienced Air Import Operator to join team based in Heathrow. The right candidate will have direct experience dealing with Air Freight and Import operations, ideally with experience dealing with import customs. Key Responsibilities: Manage the day to day Air Freight Import operations, start-to-finish. Liaise with international air freight agents, airline operators and brokers. Supplier and client liaison and negotiation. Procuring, calculating and presenting air freight pricing solutions. Monitor transports, ensuring all are running to schedule. Provide excellent customer service. Requirements: Air freight operations experience is essential. Import operations experience is essential. Time-critical logistics experience desirable. Customs knowledge and experience desirable. Operations Coordinator, Freight Forwarder, Freight Forwarding, Forwarder, Operations, Operator, Coordinator, Freight Forwarding WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy.
Oct 06, 2025
Full time
Air Freight Import Operator Location: Hayes, London, UK Salary: up to 38,000pa (DOE) Working Hours: Monday-Friday (8:30am - 5:30pm) Are you a results driven Air freight forwarder, looking for a new and exciting role with a well-established and well-regarded international freight forwarder? Then this role could be excellent for you! My client is looking for an experienced Air Import Operator to join team based in Heathrow. The right candidate will have direct experience dealing with Air Freight and Import operations, ideally with experience dealing with import customs. Key Responsibilities: Manage the day to day Air Freight Import operations, start-to-finish. Liaise with international air freight agents, airline operators and brokers. Supplier and client liaison and negotiation. Procuring, calculating and presenting air freight pricing solutions. Monitor transports, ensuring all are running to schedule. Provide excellent customer service. Requirements: Air freight operations experience is essential. Import operations experience is essential. Time-critical logistics experience desirable. Customs knowledge and experience desirable. Operations Coordinator, Freight Forwarder, Freight Forwarding, Forwarder, Operations, Operator, Coordinator, Freight Forwarding WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy.
Service Desk Administrator, 2-4 weeks+ Mon to Fri, 37.5 hrs p/w Llanelli, office-based Your new company An award-winning audio and visual company. Your new role About the Role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operationsExcellent communication skills - verbal, written, and interpersonal.IT proficiency, especially in service tracking, reporting, and administration systems. What you'll get in return This is a temporary role to start immediately. Depending on performance, you may have the opportunity to apply for a permanent role within the organisation. Hours of work are 8.30am to 5pm, with 1 hour for lunch. It's a 37.5 hour working week, Monday to Friday. This is a fully office-based role. The hourly rate for the role is £12.82 - £14.87 per hour (depending on experience). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Service Desk Administrator, 2-4 weeks+ Mon to Fri, 37.5 hrs p/w Llanelli, office-based Your new company An award-winning audio and visual company. Your new role About the Role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operationsExcellent communication skills - verbal, written, and interpersonal.IT proficiency, especially in service tracking, reporting, and administration systems. What you'll get in return This is a temporary role to start immediately. Depending on performance, you may have the opportunity to apply for a permanent role within the organisation. Hours of work are 8.30am to 5pm, with 1 hour for lunch. It's a 37.5 hour working week, Monday to Friday. This is a fully office-based role. The hourly rate for the role is £12.82 - £14.87 per hour (depending on experience). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Resident Liaison Officer - Social Housing Derbyshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Midlands Region. As the company embarks on an exciting period of growth and strategic development they are seeking Customer Experience Coordinators support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
Oct 02, 2025
Full time
Resident Liaison Officer - Social Housing Derbyshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Midlands Region. As the company embarks on an exciting period of growth and strategic development they are seeking Customer Experience Coordinators support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
SOC Manager Whitehall Resources are looking for a SOC Manager. This role is hybrid working with 2-3 days per week onsite in Warwickshire, and the remainder remote working, for an initial 6-month contract. *Inside IR35* Job Description: Establish goals and priorities by working closely with your team to identify the most critical focus areas. These include: Improving incident response times Reducing false positives and other extraneous alerts Enhancing threat detection capabilities Oversee your staff's activities and ensure they focus on the right priorities Oversee SOC activities by reviewing your team's performance metrics, incident reports and other key indicators Lead incident response efforts when a security incident occurs, the SOC team has to respond as quickly as possible Lead these efforts by establishing clear incident response procedures and protocols and conveying them to the team Analyse incident reports to understand your organization's security posture by reviewing incident reports, SOC managers identify patterns and trends that may indicate weaknesses or vulnerabilities in their security defences Serve as the point of contact (POC) for security incidents within the company. You are the primary liaison between the SOC team, other internal stakeholders, and external parties such as vendors, clients or regulatory bodies. Be responsible for conducting information security investigations as a result of security incidents. These are previously identified by the Level 2 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone) End to end security incident management. You will play a key role in providing the highest level of technical expertise and handling the most complex security incidents. Report to the Customer about security operations. This means that you must keep the CISO and Head of security operations informed about everything that's happening in the operations centre. You can do this by preparing clear and concise reports that highlight key findings, and recommendations about the operations. Your reports will help the customer make informed decisions about security investments and strategies that align with the company's goals. Your responsibilities: Manage service and process improvements of SOC, auditing SOC incidents, identifying new use cases and automations POC for SOC engineering team, threat intelligence analyst and Threat exposure management Act as a point of escalation for Level-2 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques Act as the lead coordinator to individual information security incidents Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Centre. Document incidents from initial detection through final resolution Ensure threat management, threat modelling, identify threat vectors and develop use cases for security monitoring Create reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. Act as focal point for any investigations involving security; to prepare reports and note follow up action Participate in the role of Incident Manager during any incidents and emergencies Ensure that all business recovery/contingency plans and/or procedures held within the security control rooms are always kept up to date Coordinate with IT teams on escalations, tracking, performance issues, and outages Essential skills and experience: Strong knowledge in Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM), Public Key Infrastructure (PKI), Data Loss Prevention (DLP), Identity and Access Management (IAM) and SOC advancements such as EDR and SOAR Good knowledge of SIEM technologies, like Google Chronicle, Splunk ES or QRadar In-depth familiarity with security policies based on industry standards and best practices Experienced within the information security field, with emphasis on security operations, incident management, intrusion analysis, security device installations, configuration, and troubleshooting (e. g., Firewall, IDS, etc.) Experience in Log source integration and in Developing new correlation rules & Parser writing Experienced in SOC automation development, cloud operations (e. g. AWS), Designing, building security operations centers and Regulatory Compliance Ability to lead and communicate efficiently within a team environment along with Incident management process development and/or incident management experience Solid understanding of information technology and information security required Excellent communication and presentation skills with demonstrated skill in presenting analytical data effectively to varied audiences (including executives) Ability to work well under pressure with differing levels of Management Desirable skills and experience: Experience of Agile ways of working. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Sep 26, 2025
Contractor
SOC Manager Whitehall Resources are looking for a SOC Manager. This role is hybrid working with 2-3 days per week onsite in Warwickshire, and the remainder remote working, for an initial 6-month contract. *Inside IR35* Job Description: Establish goals and priorities by working closely with your team to identify the most critical focus areas. These include: Improving incident response times Reducing false positives and other extraneous alerts Enhancing threat detection capabilities Oversee your staff's activities and ensure they focus on the right priorities Oversee SOC activities by reviewing your team's performance metrics, incident reports and other key indicators Lead incident response efforts when a security incident occurs, the SOC team has to respond as quickly as possible Lead these efforts by establishing clear incident response procedures and protocols and conveying them to the team Analyse incident reports to understand your organization's security posture by reviewing incident reports, SOC managers identify patterns and trends that may indicate weaknesses or vulnerabilities in their security defences Serve as the point of contact (POC) for security incidents within the company. You are the primary liaison between the SOC team, other internal stakeholders, and external parties such as vendors, clients or regulatory bodies. Be responsible for conducting information security investigations as a result of security incidents. These are previously identified by the Level 2 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone) End to end security incident management. You will play a key role in providing the highest level of technical expertise and handling the most complex security incidents. Report to the Customer about security operations. This means that you must keep the CISO and Head of security operations informed about everything that's happening in the operations centre. You can do this by preparing clear and concise reports that highlight key findings, and recommendations about the operations. Your reports will help the customer make informed decisions about security investments and strategies that align with the company's goals. Your responsibilities: Manage service and process improvements of SOC, auditing SOC incidents, identifying new use cases and automations POC for SOC engineering team, threat intelligence analyst and Threat exposure management Act as a point of escalation for Level-2 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques Act as the lead coordinator to individual information security incidents Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Centre. Document incidents from initial detection through final resolution Ensure threat management, threat modelling, identify threat vectors and develop use cases for security monitoring Create reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. Act as focal point for any investigations involving security; to prepare reports and note follow up action Participate in the role of Incident Manager during any incidents and emergencies Ensure that all business recovery/contingency plans and/or procedures held within the security control rooms are always kept up to date Coordinate with IT teams on escalations, tracking, performance issues, and outages Essential skills and experience: Strong knowledge in Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM), Public Key Infrastructure (PKI), Data Loss Prevention (DLP), Identity and Access Management (IAM) and SOC advancements such as EDR and SOAR Good knowledge of SIEM technologies, like Google Chronicle, Splunk ES or QRadar In-depth familiarity with security policies based on industry standards and best practices Experienced within the information security field, with emphasis on security operations, incident management, intrusion analysis, security device installations, configuration, and troubleshooting (e. g., Firewall, IDS, etc.) Experience in Log source integration and in Developing new correlation rules & Parser writing Experienced in SOC automation development, cloud operations (e. g. AWS), Designing, building security operations centers and Regulatory Compliance Ability to lead and communicate efficiently within a team environment along with Incident management process development and/or incident management experience Solid understanding of information technology and information security required Excellent communication and presentation skills with demonstrated skill in presenting analytical data effectively to varied audiences (including executives) Ability to work well under pressure with differing levels of Management Desirable skills and experience: Experience of Agile ways of working. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
About Our Client Our client is a leading UK commercial flooring contractor, supplying, installing, and maintaining high-quality flooring systems across sectors such as retail, hospitality, education, healthcare, office space, and more. Their services include hardwood, carpet, vinyl, polished concrete, floor sanding, subfloor preparation, and hygienic wall cladding. They pride themselves on quality, service and expertise. They work across large and small projects, both in domestic and commercial environments. Role Overview Our client is seeking a competent and reliable Office Administrator to support their busy office operations. The successful candidate will help ensure smooth administrative workflow, support project documentation for flooring and fit-out contracts, interact with clients, and keep all office systems running efficiently. Key Responsibilities Manage incoming and outgoing correspondence (email, post), and answer and direct phone calls professionally. Maintain accurate records, filing systems, and databases (project files, customer contacts, supplier files). Assist the Contracts / Projects team with documentation, including contracts, quotations, site reports, project schedules, change orders, and health & safety paperwork where needed. Book MOTs and manage servicing for company vehicle fleet. Regular liaison with clients: answer queries, provide updates, escalate issues as appropriate. General office administration: ordering supplies, organising meetings, coordinating travel or site visits, maintaining office systems. Ensure paperwork and project files are kept compliant and up to date. Requirements & Skills Previous experience working as an Office Administrator, Office Coordinator, or similar administrative / clerical role. Strong proficiency in Microsoft Office (Word, Excel, Outlook). Ability to generate basic reports, spreadsheets, and maintain electronic filing. Excellent organisational skills, attention to detail, ability to juggle multiple tasks and priorities. Good verbal and written communication skills; able to converse with clients, suppliers, and colleagues professionally. Ability to work proactively, take initiative, and follow through with tasks with minimal supervision. Desirable (but not essential): experience in a construction, flooring, or fit-out environment; familiarity with contracts, site documentation, health & safety compliance.
Sep 22, 2025
Full time
About Our Client Our client is a leading UK commercial flooring contractor, supplying, installing, and maintaining high-quality flooring systems across sectors such as retail, hospitality, education, healthcare, office space, and more. Their services include hardwood, carpet, vinyl, polished concrete, floor sanding, subfloor preparation, and hygienic wall cladding. They pride themselves on quality, service and expertise. They work across large and small projects, both in domestic and commercial environments. Role Overview Our client is seeking a competent and reliable Office Administrator to support their busy office operations. The successful candidate will help ensure smooth administrative workflow, support project documentation for flooring and fit-out contracts, interact with clients, and keep all office systems running efficiently. Key Responsibilities Manage incoming and outgoing correspondence (email, post), and answer and direct phone calls professionally. Maintain accurate records, filing systems, and databases (project files, customer contacts, supplier files). Assist the Contracts / Projects team with documentation, including contracts, quotations, site reports, project schedules, change orders, and health & safety paperwork where needed. Book MOTs and manage servicing for company vehicle fleet. Regular liaison with clients: answer queries, provide updates, escalate issues as appropriate. General office administration: ordering supplies, organising meetings, coordinating travel or site visits, maintaining office systems. Ensure paperwork and project files are kept compliant and up to date. Requirements & Skills Previous experience working as an Office Administrator, Office Coordinator, or similar administrative / clerical role. Strong proficiency in Microsoft Office (Word, Excel, Outlook). Ability to generate basic reports, spreadsheets, and maintain electronic filing. Excellent organisational skills, attention to detail, ability to juggle multiple tasks and priorities. Good verbal and written communication skills; able to converse with clients, suppliers, and colleagues professionally. Ability to work proactively, take initiative, and follow through with tasks with minimal supervision. Desirable (but not essential): experience in a construction, flooring, or fit-out environment; familiarity with contracts, site documentation, health & safety compliance.
Join Our Team : Neighbourhood Caretaker Position: Neighbourhood Caretaker Location: Tyseley, Birmingham Salary: 12.60 - 14.32 per hour Apply Now! Why Choose Job&Talent: Career growth opportunities Comprehensive benefits Professional stability Benefits: 28 Holidays rising to 38 days, Weekly Pay, Pension Scheme, Mortgage References Requirements: A full driving licence is an essential requirement with the ability to drive a tipper vehicle Cleaning experience is essential with COSHE knowledge. Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Responsibilities: As an Neighbourhood Caretaker, you will: Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleaning, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues. This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. About Us: Job&Talent is recruiting for Neighbourhood Caretaker to join a leading company in Tyseley, Birmingham. How to Apply: Click "Apply Now," and our team will contact you shortly. An excellent opportunity for Neighborhood Caretaker roles in Tyseley, Birmingham. Join Job&Talent for a journey of growth and success! If you are looking to contact our onsite team, please visit the site locator on our website. Job&Talent do NOT charge any fees for our services. Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Sep 22, 2025
Seasonal
Join Our Team : Neighbourhood Caretaker Position: Neighbourhood Caretaker Location: Tyseley, Birmingham Salary: 12.60 - 14.32 per hour Apply Now! Why Choose Job&Talent: Career growth opportunities Comprehensive benefits Professional stability Benefits: 28 Holidays rising to 38 days, Weekly Pay, Pension Scheme, Mortgage References Requirements: A full driving licence is an essential requirement with the ability to drive a tipper vehicle Cleaning experience is essential with COSHE knowledge. Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Responsibilities: As an Neighbourhood Caretaker, you will: Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleaning, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues. This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. About Us: Job&Talent is recruiting for Neighbourhood Caretaker to join a leading company in Tyseley, Birmingham. How to Apply: Click "Apply Now," and our team will contact you shortly. An excellent opportunity for Neighborhood Caretaker roles in Tyseley, Birmingham. Join Job&Talent for a journey of growth and success! If you are looking to contact our onsite team, please visit the site locator on our website. Job&Talent do NOT charge any fees for our services. Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
