Customer Service Manager

Customer Service Manager
Altrincham (fully office-based)
£32,000 £35,000 monthly bonus (up to £700)
Monday Friday, 9am 5pm (35 hours)
Free onsite parking

Lead a team, shape processes, and make a real impact.

We re partnering with a well established, growing manufacturing business within the construction supply sector, known for its strong reputation, modern facilities, and genuine investment in its people.

This is a fantastic opportunity for an experienced Customer Service Manager who enjoys leading from the front, developing teams, and driving improvements across customer operations.

You ll lead a team of 5/6, ensuring a high quality, efficient customer experience across:

• Order processing and delivery coordination
• Customer onboarding and account management
• Managing queries, escalations and service delivery
• Improving processes, KPIs and team performance

This is a hands on leadership role where you ll balance people management with operational oversight, working closely with sales, logistics and senior leadership to continuously improve service delivery.

We re keen to speak with candidates who:

• Have experience managing customer service teams within manufacturing, construction or a similar fast-paced product-based environment.
• Are confident leading, coaching and developing a team.
• Have strong knowledge of order processing, ERP/CRM systems and operational workflows.
• Are comfortable managing performance, workload planning and continuous improvement.
• Can handle escalations with confidence and professionalism.

If you ve worked in a product led business with complex order or delivery processes, we d still be keen to hear from you.

What s in it for you?

• Monthly bonus scheme up to £700
• 28 days holiday bank holidays with summer & Christmas closures
• Private healthcare, digital GP & life cover
• Strong leadership team with a focus on development
• Secure bike storage free parking

This is a business that genuinely values its people, invests in improvement, and offers a stable, supportive environment where you can make a visible impact.

If you re looking for a role where you can take ownership, develop a team and be part of a company doing things the right way this is well worth a conversation.

For a confidential chat, contact Ruth Metcalfe on (phone number removed) or (url removed)

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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