100 jobs found

Systems Support Officer Cardiff / Aberystwyth / Hybrid The Organisation Our client works with charities to support their activities. They are now looking for a Systems Support Officer to join them on a full-time, permanent basis, working 35 hours per week flexibly. This role is expected to commence in September 2026. Your Benefits - Salary of £27,914, rising to £29,043 per annum, following successful completion of probation - 25 days' paid holiday, plus 8 bank holidays and 5 additional discretionary days - 9% employer pension contribution - Employee Assistance Programme - Enhanced sick pay - Healthcare cash plan The Role As a Systems Support Officer, you will help support and improve the digital systems, data and technology services that underpin our client's work across Wales. Specifically, you will respond to queries and troubleshoot systems to ensure users can get the best from technology. You will also provide support to users in navigating funding management systems. Contributing to the development and improvement of systems and processes, you will also help to maintain data quality, enhance user experience and support the delivery of projects and service improvements. Additionally, you will: - Carry out user administration tasks, including password resets and access management - Undertake data cleansing, validation and de-duplication activities - Provide general IT and systems support to staff - Liaise with external suppliers to resolve technical issues - Identify opportunities to improve systems, processes and the user experience About You To be considered as a Systems Support Officer, you will need: - Experience of working in a support, co-ordination or customer-focused IT role, such as a front-line service desk - Experience of working with data, including data entry, checking accuracy and maintaining data quality - Strong organisational skills with the ability to manage multiple tasks and priorities - The ability to work independently and as part of a team - The ability to handle sensitive information appropriately and work in line with data protection requirements The closing date for this role is 22nd June 2026. Other organisations may call this role Systems Administrator, IT Support Officer, Systems Co-ordinator, Digital Support Officer, Service Desk Analyst, Technical Support Officer, Applications Support Officer, or Systems and Data Support Officer. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. An anonymous equal opportunities monitoring form will make up part of your application and is used for monitoring purposes only. So, if you're looking for a new role as a Systems Support Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

This leading Retail organisation are looking to appoint a Business Intelligence / Power BI Analyst to support their finance function in developing Dashboards and Power BI Reports to support senior management decisioning and automate processes. Your primary focus turning data from multiple sources into clear, actionable insights for the business in Power BI. Client Details Leading Retail organisation Description This leading Retail organisation are looking to appoint a Business Intelligence / Power BI Analyst to support their finance function in developing Dashboards and Power BI Reports to support senior management decisioning and automate processes. Your primary focus turning data from multiple sources into clear, actionable insights for the business in Power BI. You will also provide ongoing support and training to end users, ensuring they can confidently and effectively use Power BI reporting solutions. Alongside this core reporting focus, you will design, build and support automation tools (an interest in learning and developing skills in Power Automate / Power Apps is desirable) that improve business workflows. Working closely with Finance, over time you will help develop approval processes, identify automation opportunities, and support continuous process improvement through practical AI and automation solutions. Key Responsibilities: Collaborating with stakeholders to gather and understand business requirements, ensuring alignment with business goals Ensuring deliverables are completed to specification, and within agreed timelines Implementing best practices for data visualisation and report design to enhance user experience and data comprehension Create and maintain data models to ensure efficient performance and accurate data representation Transform raw data from multiple sources (databases, APIs, Excel, etc.) into meaningful and visually appealing reports Optimise Power BI reports and dashboards for performance, ensuring fast load times and responsiveness Monitoring and maintaining data quality and integrity across all reports and dashboards Conducting regular reviews and updates of PowerBI reports and dashboards to ensure they meet evolving business needs Support the business with automation and developing workflows through suitable automation platforms Work closely with Finance teams to identify reporting, control and process automation opportunities Training and supporting end-users to effectively utilise PowerBI and other tools/reports Staying updated with the latest PowerBI features and automation trends to continuously improve automation and reporting capabilities Profile Proven experience as a BI Developer, Power BI Developer, automation specialist or similar role. Strong proficiency in Power BI Desktop, Power BI Service, and Power Query. Solid understanding of data modelling concepts, including star schema, relationships, and normalisation. Experience with DAX (Data Analysis Expressions) for creating complex measures and calculations Familiarity with Power BI best practices, security, and sharing capabilities. Proficient in SQL and experience with querying databases (SQL Server, Oracle, etc.). Knowledge of ETL (Extract, Transform, Load) processes and tools. Analytical thinker / problem solver Keen to learn and understand what is available in the market to support the business with automation Be proactive in flagging new tools and automation opportunities and willingness to explore the opportunities for the business. Ability to manage time and prioritise workloads based on urgency and importance with minimal supervision Willingness to see through complicated issues to resolution Structured and detail-oriented, with a strong focus on data accuracy, reconciliation and auditability Strong stakeholder management and communication skills, with experience working with finance teams Finance background or prior experience supporting Finance reporting/processes is required; experience in multi-department environments is a plus Experience building and supporting automation solutions is a plus. As an organisation we are keen to develop automation. We are looking for someone who is keen to develop their own skills in this area and support the business in their journey to automation of processes Job Offer Opportunity to work in a newly created role Opportunity to lead on reporting capability enhancement with career progression

IT Service Desk Analyst Full Time Permanent Up to £35,000 per annum We are currently recruiting for an IT Service Desk Analyst on behalf of a growing organisation looking to strengthen its internal IT support team. This is an excellent opportunity for someone with previous helpdesk or IT support experience who enjoys delivering first-class customer service and resolving technical issues in a fast-paced environment. The Role As the first point of contact for IT-related issues, you will provide first-line support across hardware, software, Microsoft 365, and basic networking. You'll be responsible for logging and managing incidents, supporting users across the business, and assisting with onboarding, device setup, and account administration. Key Responsibilities Provide first-line IT support via phone, email, and ticketing systems. Troubleshoot hardware, software, and connectivity issues. Support Microsoft 365 applications including Outlook and Teams. Configure laptops, desktops, printers, and mobile devices. Assist with user onboarding/offboarding and access management. Support IT security processes including MFA, patching, and antivirus. Requirements Previous experience in an IT support/helpdesk environment. Strong knowledge of Windows OS and Microsoft 365. Basic networking and hardware troubleshooting skills. Excellent communication and customer service abilities. For further information on this role please contact Paige Bevan on or email

SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding of users Maintain documentation and knowledge base articles Ensure compliance with security policies in SC-cleared environments ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Business Systems Support Analyst Newbury, Berkshire 35,000 - 45,000 + profit share + 25 days holiday. Office-based, with occasional travel as needed. Are you someone who enjoys solving problems, improving systems, and making a real difference across a business? This is a fantastic opportunity to join a growing, cash-rich organisation in a hands-on business systems support role, where your input will help keep key systems running smoothly and drive continuous improvement. You'll work closely with internal teams and external suppliers, supporting core systems across the business and playing an important part in releases, enhancements, issue resolution and user support. If you like variety, responsibility and the chance to work across different departments, this could be the next step you've been looking for. Key responsibilities Provide day-to-day support and administration for key business systems, including ERP, CRM and reporting platforms. Coordinate with external suppliers to manage system updates, patches, deployments and scheduled releases, ensuring changes are tested, documented and delivered with minimal disruption. Work with internal teams across Sales, Procurement, Operations and Finance to gather requirements, support enhancements, resolve issues and contribute to business initiatives. Maintain system documentation and user guides, support UAT, monitor performance, respond to incidents, and help ensure data integrity, consistency and security. Contribute to system-related projects and wider process improvement activity across the business. Key skills and requirements Strong problem-solving ability, excellent attention to detail, and the confidence to manage multiple priorities in a busy environment. Clear communication skills, with the ability to work effectively with both technical teams and non-technical users. Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook. Experience in business systems, application support or similar systems-focused roles is desirable. Experience with ERP or CRM platforms such as NetSuite, Sage, Phocas or bespoke systems is highly desirable, along with exposure to Power BI, basic SQL, PowerShell, Linux, ITIL or project methodologies. A full UK driving licence is essential, as occasional travel to other sites or supplier locations will be required. Pool cars are used for visits to other sites. What's on offer You'll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional development and career growth. You'll also benefit from structured training across both off-the-shelf and bespoke systems, plus a supportive and collaborative working environment in modern office facilities in Newbury with excellent transport links. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Support Analyst, Business Systems Analyst, Application Support Analyst, Systems Support Analyst, IT Service Desk Analyst, ERP Support Analyst, CRM Support Analyst, NetSuite, Sage, Phocas, Power BI, SQL, PowerShell, Linux, ITIL. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Business Systems Support Analyst Newbury, Berkshire £35,000 - £45,000 + profit share + 25 days holiday. Office-based, with occasional travel as needed. Are you someone who enjoys solving problems, improving systems, and making a real difference across a business? This is a fantastic opportunity to join a growing, cash-rich organisation in a hands-on business systems support role, where your input will help keep key systems running smoothly and drive continuous improvement. You'll work closely with internal teams and external suppliers, supporting core systems across the business and playing an important part in releases, enhancements, issue resolution and user support. If you like variety, responsibility and the chance to work across different departments, this could be the next step you've been looking for. Key responsibilities Provide day-to-day support and administration for key business systems, including ERP, CRM and reporting platforms. Coordinate with external suppliers to manage system updates, patches, deployments and scheduled releases, ensuring changes are tested, documented and delivered with minimal disruption. Work with internal teams across Sales, Procurement, Operations and Finance to gather requirements, support enhancements, resolve issues and contribute to business initiatives. Maintain system documentation and user guides, support UAT, monitor performance, respond to incidents, and help ensure data integrity, consistency and security. Contribute to system-related projects and wider process improvement activity across the business. Key skills and requirements Strong problem-solving ability, excellent attention to detail, and the confidence to manage multiple priorities in a busy environment. Clear communication skills, with the ability to work effectively with both technical teams and non-technical users. Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook. Experience in business systems, application support or similar systems-focused roles is desirable. Experience with ERP or CRM platforms such as NetSuite, Sage, Phocas or bespoke systems is highly desirable, along with exposure to Power BI, basic SQL, PowerShell, Linux, ITIL or project methodologies. A full UK driving licence is essential, as occasional travel to other sites or supplier locations will be required. Pool cars are used for visits to other sites. What's on offer You'll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional development and career growth. You'll also benefit from structured training across both off-the-shelf and bespoke systems, plus a supportive and collaborative working environment in modern office facilities in Newbury with excellent transport links. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Support Analyst, Business Systems Analyst, Application Support Analyst, Systems Support Analyst, IT Service Desk Analyst, ERP Support Analyst, CRM Support Analyst, NetSuite, Sage, Phocas, Power BI, SQL, PowerShell, Linux, ITIL. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.

Job Title: Senior Delphi Developer Location: Fully Remote Salary: £55k-£60k Job Description This Senior Application Developer role sits within the Application Support function and provides operational ownership, support, and technical stewardship for a critical CRM, audit, and invoicing system supporting EMEA business operations. You will act as the technical owner and subject matter expert for a predominantly Delphi-based platform, ensuring its ongoing stability, performance, and resilience. This is a hands-on technical leadership position that combines deep Delphi and Object Pascal expertise with strong skills in SQL Server and Azure SQL, and exposure to .NET technologies. You will work closely with DevOps, infrastructure, cloud, and business stakeholders to maintain high service reliability while driving continuous improvements in maintainability, security, and long-term sustainability. Responsibilities Act as the technical owner of the KVS/KVSIFS platform within the Run organisation, taking primary responsibility for the Delphi and Object Pascal codebase. Ensure high availability, stability, and resilience of the application in a business-critical production environment. Own incident and problem management, including leading root cause analysis and implementing corrective and preventative actions. Provide 2nd and 3rd line support for complex application issues, ensuring timely resolution and clear communication with stakeholders. Drive continuous improvements in service reliability, incident resolution times, and overall platform performance. Maintain and support the existing Windows-based desktop application, including resolving defects, delivering minor enhancements, and managing technical debt. Support and maintain the codebase and associated third-party components, ensuring compatibility and stability. Manage application releases, patches, and controlled deployments, ensuring changes are implemented safely and in line with operational standards. Support and optimise the Azure SQL database, including stored procedures, data integrity, and performance tuning. Work with infrastructure and cloud teams to diagnose performance issues, resolve latency and throughput challenges, and support high-volume transactional processing. Collaborate with infrastructure, cloud, and DevOps teams to improve scalability, resilience, and observability of the platform. Support the transition to more modern hosting patterns where appropriate, ensuring the application remains performant and stable during architectural or deployment model changes. Deploy and configure websites and web applications using Microsoft IIS, including managing application pools, bindings, and site configurations. Troubleshoot application and server-level issues in IIS, such as HTTP errors and application pool failures, and support secure configurations including SSL certificates and authentication methods. Support and monitor all application integrations, including REST APIs, external audit and certification platforms, and invoicing and payment systems. Troubleshoot and resolve data synchronisation issues and integration failures that impact business operations. Ensure the platform operates within defined security and network controls, validating secure data access and API-based external communications. Support the platform's technical and security posture, contributing to audit, compliance, and assurance activities. Maintain comprehensive and up-to-date documentation, including architecture diagrams, support runbooks, known errors, and recovery procedures. Reduce key-person dependency by ensuring knowledge is documented, shared, and accessible across teams. Act as a trusted technical partner to business stakeholders, IT Operations, and cloud and infrastructure teams. Provide clear communication on incidents, risks, technical limitations, and platform sustainability, translating technical concepts into clear business language. Operate effectively within a complex and Legacy environment while aligning with modern engineering and operational practices. Essential Skills Strong, hands-on experience with Delphi and Object Pascal in enterprise or business-critical applications. Proven experience supporting and maintaining Legacy or long-lived codebases, particularly VCL-based applications. Strong SQL Server and Azure SQL capability, including performance tuning, troubleshooting, and support for high-volume transactional workloads. experience supporting and developing web applications and API endpoints, including REST APIs. experience operating applications in production environments with high availability and reliability requirements. Solid understanding of incident, problem, and change management within a Run/Operate model. Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex issues across application, database, and integration layers. Self-motivated and proactive approach, with the ability to work independently with minimal supervision while driving continuous improvement. Excellent communication skills, with the ability to engage both technical and non-technical stakeholders and explain technical concepts in clear business language. Ability to operate effectively in complex and Legacy environments, balancing stability with modernisation. Strong organisational and prioritisation skills, with the ability to manage competing demands and deliver within deadlines. Resilient and pragmatic approach to technology challenges. 5+ years of hands-on experience with Delphi and Object Pascal. Strong experience with SQL Server and Azure SQL in production environments. Demonstrable experience as both a developer and administrator of a Delphi-based codebase environment. Proven experience supporting business-critical applications in production. experience maintaining VCL-based applications. experience delivering solutions using Agile methodologies, working alongside Product Owners and Business Analysts. experience managing application releases, user communications, and training for a commercial user base. Additional Skills & Qualifications experience keeping software versions up to date and ensuring applications remain within vendor support windows. experience with .NET technologies, including .NET Core and C# MVC, or a strong interest in developing skills in modern .NET technologies. experience working closely with DevOps and platform teams to evolve delivery and hosting practices. Hands-on experience with Microsoft IIS, including deploying and configuring websites and web applications, managing application pools and bindings, and troubleshooting application and server-level issues. Familiarity with secure configurations in IIS, including SSL certificate management and authentication methods. experience supporting integrations with external audit and certification platforms, invoicing systems, and payment systems. Familiarity with Azure-based hosting environments and modern hosting patterns. experience participating in or supporting audit, compliance, and assurance activities. Comfort working as a subject matter expert and self-starter in a role with significant autonomy and ownership. Location Birmingham, UK Rate/Salary .00 GBP Yearly Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)

IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

K.A.G. Recruitment are excited to be partnering exclusively with our client, a leader in the Food Manufacturing sector, in their search for an Integration Analyst to join their existing team based in Birmingham . Job Title: Integration Analyst (EDI & Business Systems) Location: Birmingham Salary 40,000 - 50,000 DOE Hours : 37.5 hours (Mon-Thu 8.30am to 5pm and Fri 8.30am to 2pm) Job Type: Permanent Purpose of the role: Acting as the bridge between the business, customers, project teams and technology teams, you will support and enhance the systems and integrations that underpin key business operations. The successful candidate will have experience working with EDI and business system integrations, with the ability to troubleshoot issues, support business-critical interfaces and work collaboratively with both technical and business stakeholders. This is an excellent opportunity for someone looking to develop their career across EDI, ERP systems, integrations and business processes within a fast-paced manufacturing environment. Key Duties & Responsibilities: Support, maintain and enhance EDI and business system integrations. Design, build, test and deploy new and modified integrations using established change management processes. Investigate and resolve integration issues, identifying root causes and implementing appropriate solutions. Support onboarding activities for new customers and trading partners. Work closely with business stakeholders to understand requirements and support delivery of integration solutions. Monitor interfaces, integration services and data exchange processes to ensure reliability and performance. Produce and maintain technical documentation, support procedures and knowledge articles. Provide guidance and knowledge transfer to Service Desk and Second Line support teams. Identify opportunities to improve integration processes, automation and system efficiency. Support project delivery activities and system changes across the business. Provide support for business-critical incidents outside normal working hours where required. About you: You will have experience supporting EDI and Business System Integrations and be looking to further develop your career within a Manufacturing and Supply Chain environment. As a naturally curious individual, you will enjoy problem-solving and be comfortable working with both technical teams and business stakeholders. Whilst training and support will be provided, you will have the ability to independently investigate issues, taking ownership of your work and contributing positively to the continued development of integration services across the business. You will be experienced in troubleshooting integration issues, data exchange problems and using Microsoft SQL Server for investigation, validation and analysis. A confident communicator both verbally and written who possesses strong analytical skills and has experience working with customers, third-party partners and integration providers. This role offers an excellent opportunity for someone with existing EDI and integration experience to broaden their knowledge of ERP systems, business processes and enterprise applications

Equity Derivatives Lifecycle Management Analyst Are you ready to take your career to the next level in the exciting world of equity derivatives? Our client, a leading organisation in the financial services sector, is on the lookout for an enthusiastic and detail-oriented Equity Derivatives Lifecycle Management Analyst. This is a fantastic opportunity to support a growing Structured Notes business and engage with Corporate Actions that span equity-linked and cross-asset derivative payoffs for investors worldwide! Start ASAP, pay 380 per day via umbrella, hours Monday-Friday 40 hours per week, duration until July 2027, location Belfast. Key Responsibilities: Provide analytical and administrative support to Front Office Sales and Trading. Validate Front Office calculations on structured trades to ensure accuracy and completeness. Capture and process corporate action events, keeping all stakeholders informed. Maintain position records in collaboration with trading desk assistants. Identify opportunities for process improvements and enhance client service. Oversee performance metrics, defining and tracking KPIs and SLAs. Conduct discovery and due diligence activities to resolve complex client queries. Qualifications: Strong experience in an Equity Derivative role. Subject Matter Expert in derivatives, particularly Structured Notes. Proven project management abilities. Excellent communication skills, both written and verbal. Attention to detail and problem-solving skills. Why Join Us? Be part of a dynamic team in a fast-paced environment. Contribute to innovative projects that shape the future of finance. Enjoy the thrill of managing multiple trade flows and enhancing client experiences. If you're ready to embrace a challenge and make a meaningful impact, we want to hear from you! Apply today and embark on an exciting journey with our client. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

IT Onsite Technician Manchester- fully on site £29K - 35K An experienced IT Technician is required for our legal client. The successful candidate will provide hands-on technical support in the Manchester office. You'll support users, maintain IT hardware and infrastructure, and help ensure systems remain available and reliable. Responsibilities- On-site deskside and hardware support Managing IT assets, device builds, refreshes, and repairs Resolving and logging incidents via a ticketing system Supporting meeting rooms, AV, and video conferencing Assisting with server, storage, and network hardware Daily hardware and environment checks Supporting projects and occasional out-of-hours work Experience required- Broad software application skills desired. Demonstrated ability to master new software applications and technologies. Prior experience with a ticketing system strongly preferred. Proficiency in network skills. Must have at least 2+ years' experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment. Working knowledge of ITIL service management and its processes is highly advantageous. Knowledge of AV systems and telecommunications would be beneficial. A great opportunity for someone who enjoys a varied, hands-on IT support role in a professional on-site environment.

A highly successful Scottish logistics organisation , based near Glasgow, are looking for a Graduate Systems Analyst . We've worked with this company for several years now and have helped a number of their IT team join and heard great things first hand . They are looking for an ambitious graduate with a passion for IT to join their onsite team and assist with the support and maintenance of their core business critical applications . The role itself is a graduate position , so ideally you will have recently finished up at University in an IT related degree and have excelled in your studies to a 2:1 (or better). They will also consider someone with some relevant commercial experience , that is looking for a new challenge at a successful company within their market. However, they are committed to L&D and are more than happy to help you get up to speed (no matter your experience), and hopefully within time help you to upskill into more senior roles . Day-to-day, you will be working as part of the support team where you will carry out mostly 2nd line tasks to support both internal and external stakeholders . This relies heavily on your ability to keep on top of any tickets that come through and resolving issues where possible. They don't expect your skills to be overly advanced, so you will work closely with senior members of the team and escalate tickets as and when needed . You will work closely with their applications and tools, and help to identify, develop and test their logistics systems . It's a really great opportunity for someone who wishes to work closely on the IT operations side of things, and gain exposure to a range of IT business practices . Responsibilities: 2nd Line Support for Logistics Systems. Learn about company business and technical applications and tools. Liase with stakeholders to gather requirements for change. Developer and maintain Unix Shell scripts. Integrate internal and external systems. Produce logistics systems reports for stakeholders and document system changes in adherence to company standards. Key Requirements: IT graduate to a 2:1 level or better. Understanding of Databases (Oracle or SQL). Knowledge of Unix/Linux with some Shell scripting experience. Knowledge of Logistics systems, ideally with some Systems Analysis and Application Support experience. Knowledge of report writing tools like iReports or Jaspersoft Studio. Excellent communication skills, combined with previous experience in a customer facing technical Service Desk environment Full UK Driver's license (occasional visits to other sites) - ESSENTIAL. They are looking for someone who is willing to come in and really commit to upskilling their tech skills and transfer their knowledge from University into an IT position. Training is provided by them ; however, they have highlighted the importance of attitude and willingness to learn over experience . Their offices are based on the outskirts of Glasgow , where they have parking available onsite. This role is a fully onsite position , so you'd be expected at their offices five days per week . In return, they are able to offer a starting salary of 27k , on top of their benefits package. They have a really streamlined interview process for this role, where you'd ideally pop into their offices to meet the team for an informal technical and culture chat to assess suitability, and will receive feedback shortly after - they're also hoping to get someone started in this role ASAP. If you are an ambitious recent tech graduate with a desire to kickstart your career in the industry, please apply or reach out to Matt MacAlpine at Cathcart Technology . Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

Service Desk Analyst - Newtownabbey/Hybrid - Temporary - £16.00 Per Hour - 13th July start REED Technology are delighted to partner with one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions for their clients. Due to an increase in projects we require additional service desk analysts to join the already successful IT team for an initial period of 3 months with the chance to be extended or made permanent. As the first point of contact for clients with technical queries, this is the perfect opportunity for someone looking to kickstart their career in the exciting and varied world of technology and software solutions. You'll make your mark on one of the UK's largest IT organisations as it undergoes an exciting period of change. You'll play a key role in ensuring we deliver an exceptional level of service and innovative solutions to our clients and customers alike - all while making an impact by working on a variety of projects for a wide range of clients. Here, you'll be encouraged to speak up, share your ideas and to be your best self, and will be welcomed into a friendly, inclusive team. What you'll be doing:• Answering and resolving all customer queries and questions• Logging incidents and service requests from telephone, email and our customer portal and processing them• Giving excellent customer service to everyone you speak to• Making sure customers are kept updated on what's happening with their query• Prioritising and managing your own workload and tasks, while making sure you meet deadlines• Working in accordance with our company policies, procedures and standards. What we're looking for:• Excellent verbal and written communication• Good customer service skills• Experience of working on the telephone communicating with customers.• A curiosity for IT If you meet the above criteria and want to know more please contact Niall Lennon for a confidential discussion.