47 jobs found

Senior Business Analyst / Lead Business Analyst Digital Transformation Public Sector & Enterprise Change Hybrid Working - Multiple offices across the UK We are supporting a major consulting and transformation environment delivering large-scale digital and operational change programmes across public sector and highly regulated enterprise environments. This is not a traditional requirements gathering BA role. We are looking for experienced Senior / Lead Business Analysts who are comfortable operating within complex, high-profile transformation programmes, working across business, technology, operations and senior stakeholder groups to shape and deliver meaningful change. The successful candidates will typically come from large-scale environments such as government, financial services, utilities, telecoms, transport, healthcare, defence or other regulated sectors. What you ll be doing Leading Business Analysis activity across complex transformation programmes Facilitating workshops with senior stakeholders and multidisciplinary teams Working closely with Product, Architecture, Engineering, Service Design and Delivery functions Defining and managing functional and non-functional requirements Driving process redesign, service improvement and operational change Supporting discovery, target operating model definition and solution shaping Translating ambiguity into clear, structured delivery outcomes Supporting governance, prioritisation and delivery planning Mentoring and developing Business Analysts within wider delivery teams Contributing to improvements in BA standards, frameworks and ways of working Supporting AI-enabled and automation-led transformation initiatives where appropriate We are particularly interested in people with experience across: Large-scale digital transformation Public sector or regulated environments Enterprise-level operational change Financial crime, compliance or regulatory programmes Complex stakeholder environments Agile, hybrid or multidisciplinary delivery models Customer, operational or data-led transformation BA leadership, practice leadership or mentoring responsibilities What we re looking for Strong Senior or Lead Business Analysis experience within complex organisations Gravitas and confidence working with senior stakeholders Experience operating across both business and technology teams Ability to challenge constructively and influence decision-making Strong workshop facilitation and stakeholder alignment skills Experience working closely with architects, engineers and product teams Strong understanding of requirements management, business rules, process modelling and solution definition Ability to remain hands-on while operating strategically Experience leading or mentoring other Business Analysts is highly desirable Backgrounds likely to align well Examples may include experience within: DWP / Government Digital Barclays / Lloyds / Financial Services transformation Transport / Utilities / Infrastructure programmes Defence or secure environments Enterprise SaaS or operational transformation Major consulting or systems integration environments Why this role? High-profile transformation programmes Strong pathway into leadership Opportunity to shape delivery and influence strategy Complex, meaningful work with real organisational impact Collaborative multidisciplinary environment Exposure to modern digital, automation and AI-enabled transformation We are looking for individuals who combine strong Business Analysis fundamentals with the confidence and credibility to operate within enterprise-scale transformation environments.

Application Support Analyst - Microsoft Dynamics 365 - Eco Services Role Snapshot: Salary: to 45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required Role Overview: The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st, 2nd and 3rd Line Applications Support, working closely with internal users and third-party suppliers, and contribute to the improvement, optimisation, and adoption of Microsoft business applications. Key Responsibilities: Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage. Application Support Responsibilities: Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive. Maintain support documentation, knowledge articles, and resolution logs. Ensure business continuity through timely and professional issue management. Provide user support across multiple business units and sites. Power Platform Support: Support and enhance Power Apps solutions to meet evolving business requirements. Assist with the maintenance and development of Power BI dashboards and reports. Identify opportunities for automation and process improvement using Power Platform technologies. Work with stakeholders to scope, test, and deliver new functionality. Application Improvement & Project Support: Assist with small-to-medium system improvements and IT projects. Support testing, deployment, and documentation of system changes. Collaborate with business teams to identify and implement process improvements. Liaise with third-party suppliers to support upgrades, fixes, and enhancements. User Engagement & Training: Deliver user training and ongoing system guidance. Create and maintain user-facing documentation and internal knowledge resources. Gather user feedback to support continuous improvement. Work closely with finance, operations, and wider business teams to ensure applications meet operational needs. Skills & Experience: Essential: Proven experience in an Application Support or Systems Support role. Hands-on experience supporting Dynamics 365 Business Central. Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive). Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call Experis IT on (phone number removed) for more detail If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

A major UK organisation with a significant technology and change portfolio is looking to appoint an experienced IT Business Analyst to support a range of high-impact programmes. This is a delivery-focused role operating across multiple initiatives, where structure, clarity and quality are critical. You will work across the full lifecycle from initial discovery through to implementation and testing, taking ownership of ensuring solutions are robust, governed and aligned to business needs. The role: Work across multiple technology and business change initiatives in parallel Elicit, define and manage business and system requirements Produce clear documentation including user stories, process maps and functional specifications Map As-Is and To-Be processes using structured modelling techniques Maintain full traceability across requirements, development and testing Define and own testing strategy across programmes, including UAT coordination. Act as the key link between business stakeholders, IT teams and third-party suppliers Support deployment, business readiness and post-implementation activity Technology and delivery environment: Enterprise systems change across ERP, CRM and core business platforms Strong focus on process optimisation, data integrity and system integration Use of tools such as JIRA, Confluence or similar for requirements and delivery tracking Involvement in test frameworks, UAT coordination and defect management Delivery across Agile, Waterfall and hybrid environments What we're looking for: Proven end-to-end IT Business Analysis experience across complex programmes Strong requirements engineering and process modelling capability Experience working on system implementations and technology-led change Comfortable operating across Agile, Waterfall and blended delivery models Experience leading or owning testing or UAT activity, including strategy definition Strong stakeholder management across technical and operational audiences Benefits: 6,000 car allowance 26 days annual leave plus 8 bank holidays Private medical cover Market-beating pension scheme Additional information: Permanent position Leeds based with hybrid working Applicants should be within a commutable distance If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Overview Provide technical leadership across development teams to ensure the design and delivery of high-quality, scalable, and maintainable software solutions. The role combines hands-on development expertise with leadership responsibilities, translating business requirements into robust technical solutions while driving engineering excellence, delivery consistency, and collaboration across onshore and offshore teams. Responsibilities Technical Leadership & Solution Delivery Lead the design and development of key features, components, and services across the application stack Provide hands-on guidance in building scalable applications using React, Node.js, and TypeScript Own critical technical decisions, ensuring alignment with architectural standards and long-term scalability goals Act as the primary escalation point for complex technical challenges and design issues Solution Design & Requirement Translation Translate business and functional requirements into technical designs and implementation plans Collaborate with product owners, business analysts, and stakeholders to refine requirements and define solution approaches Produce and review technical design documentation, API specifications, and architectural artefacts Engineering Excellence & Governance Define and enforce coding standards, development best practices, and quality benchmarks Conduct code reviews to ensure maintainability, performance, and security compliance Ensure adherence to DevSecOps practices, including CI/CD, automated testing, and secure coding Monitor and improve non-functional requirements such as performance, scalability, reliability, and resilience Team Leadership & Offshore Coordination Guide and mentor offshore and distributed development teams, ensuring alignment to delivery standards Allocate tasks, oversee progress, and provide regular technical direction to team members Facilitate knowledge transfer, technical upskilling, and team capability development Ensure effective coordination between onshore and offshore teams, managing dependencies and delivery risks Collaboration & Stakeholder Engagement Work closely with architects, QA teams, DevOps engineers, and business stakeholders Participate in and contribute to design reviews, sprint planning, and governance forums Communicate technical decisions, risks, and progress clearly to both technical and non-technical audiences Delivery & Agile Execution Support Agile delivery processes including backlog refinement, sprint planning, estimation, and retrospectives Ensure timely and predictable delivery of features aligned with sprint and programme objectives Identify risks and proactively implement mitigation strategies Qualifications Bachelor's degree in Computer Science, Engineering, or equivalent experience Essential skills Core Technologies Front-end: React.js, HTML5, CSS3, JavaScript (ES6+), TypeScript Back-end: Node.js (Express.js/NestJS) API Development: RESTful services, microservices architecture Databases: SQL (PostgreSQL/MySQL) and NoSQL (MongoDB) Architecture & Design Strong understanding of software architecture patterns (microservices, layered architecture, event-driven systems) Experience with scalable and cloud-native solution design Knowledge of system integration patterns and API design principles DevOps & Cloud Experience with CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins) Familiarity with cloud platforms (Azure/AWS/GCP) Exposure to containerisation (Docker) and orchestration (Kubernetes) Engineering Practices Strong grounding in clean code principles and design patterns (SOLID, DRY) Experience with test automation, code quality tools, and static analysis Understanding of security best practices and compliance requirements Experience Overall experience with strong hands-on development background Proven experience in technical leadership or senior development roles Experience delivering enterprise-scale applications in Agile environments Exposure to distributed delivery models (onshore/offshore teams) Non-Functional Expectations Strong leadership, mentoring, and team management capabilities Excellent communication and stakeholder engagement skills Ability to balance technical depth with delivery and business priorities Proactive problem-solving and decision-making mindset High level of accountability and ownership Expected Outcomes & Success Measures Solution Quality & Delivery Delivery of high-quality, scalable, and production-ready solutions aligned with business requirements Strong alignment between functional requirements and technical implementation Reduction in defects and improved system stability Team Performance & Coordination Efficient coordination between onshore and offshore teams, resulting in predictable delivery outcomes Improved team productivity, technical capability, and adherence to standards Engineering Excellence Consistent enforcement of coding standards, architecture principles, and best practices Measurable improvements in code quality, test coverage, and deployment reliability Stakeholder Value Positive stakeholder feedback on solution quality, responsiveness, and collaboration Contribution to successful delivery of programme and release milestones Benefits Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses Competitive company benefits Always working as one team, our people are not afraid to think big and challenge the status quo As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible Communicating and promoting vacancies Offering an interview to disabled people who meet the minimum criteria for the job Anticipating and providing reasonable adjustments as required Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people "We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age". We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive.

We are seeking a skilled Business Analyst to join a leading organisation within the industrial and manufacturing sector. This permanent role offers an excellent opportunity to contribute to technological advancements and process improvements. We are looking for someone who is passionate about business analysis and keen to come in and hit the ground running. Client Details Our client is a well-established organisation operating in the industrial and manufacturing sector. As a large scale organisation, they are known for their innovative approach and dedication to delivering high-quality products and services to their customers. Description Collaborate with stakeholders to gather and document business requirements. Analyse current processes and identify areas for improvement. Develop and present detailed reports and recommendations to support decision-making. Work closely with the technology department to ensure seamless system integration. Facilitate workshops and meetings to align business objectives with technical solutions. Support project teams in implementing new systems and processes. Monitor project progress and provide regular updates to stakeholders. Ensure compliance with industry standards and best practices. Profile A successful Business Analyst should have: A strong background in the industrial or manufacturing sector. Experience with business process analysis and improvement. Proficiency in working with technology-driven projects. Excellent communication and stakeholder management skills. Ability to handle multiple projects and prioritise tasks effectively. Strong analytical and problem-solving abilities. A degree or equivalent qualification in a relevant field. Job Offer Competitive salary ranging from 40,000 to 45,000 per annum. Opportunities to work on impactful projects within the industrial and manufacturing sector. Permanent position with long-term career prospects. Supportive and professional work environment. If you are ready to take the next step in your career as a Business Analyst, we encourage you to apply today

Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. What you'll be doing: As a Senior Business Analyst, you will have a strong track record of delivering HR-focused projects, including HRIS implementations, Time & Attendance, and Workforce Management solutions. The ideal candidate will excel at translating complex business requirements into scalable technology solutions, ensuring seamless integration and improved operational efficiency across HR functions. You will partner closely with HR stakeholders and technical teams to drive end-to-end project delivery, from requirements gathering through to deployment and optimisation, bringing best-practice expertise in HR systems and process transformation. Understand and improve the inter-relationships between business processes, people procedures, systems and their associated information flows Assist in defining, planning and preparing Project Capital requests, delivery plans and associated business benefits and new ways of working Accurately identify and specify business solutions that satisfy business requirements and improve business performance Build relationships, to influence and work collaboratively across IT and business teams to ensure a clear understanding of priority detailed requirements that need to be delivered and supported in ongoing live service Ensure user testing & training requirements are understood, documented, and supports user adoption of new initiatives and ways of working Manage and lead small to medium sized business process and solution related projects Meticulously follows BA standards and processes, including the documentation of requirements and tests. Actively contributes to improving those standards and processes Support the development of peers and junior colleagues within the BA community, sharing knowledge, experience and best practice to improve the overall quality of business analysis within Group IT What we're looking for: Experience in business systems analysis, process engineering, process/organisational transformation and project management (including benefit and risk management) Shows a systematic, disciplined and analytical approach to problem solving Good attention to detail skills Has above average inter-personal skills and is confident in dealing with business team leads to influence business change Good understanding of software testing, from planning, execution and tracking to ensure smooth validation of business requirements largely ahead of UAT / Live running A strong understanding of IT applications and infrastructure, and a commitment to continuously improving their knowledge of this Ability to coach an mentor others Great communicator HR Experience (HRIS Implementations, Time & Attendance and Workforce Management systems, Benefits Platforms) desirable Data Quality & Governance knowledge desirable What you'll get in return: Competitive salary and job-related benefits Annual Target Bonus Car Allowance Holidays Competitive matched pension contributions Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career. We reserve the right to close this advertisement before the stated closing date

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: This is an initial 6 month contract role within our UK IT Business Unit. The IT Solution Architect will be responsible for designing and implementing technology solutions that align with business objectives and technical requirements. This role bridges the gap between business needs and IT capabilities, ensuring that solutions are scalable, secure, and cost-effective. The Solution Architect works closely with stakeholders, developers, and project managers to deliver robust architectures that support organisational goals. Key Responsibilities: Solution Design & Architecture to a high standard. Develop high-level and detailed solution architectures for IT systems and applications. Ensure solutions comply with enterprise architecture standards, security policies, and regulatory requirements. Create architectural diagrams, models, and documentation for proposed solutions. Stakeholder Engagement Collaborate with business analysts, project managers, and technical teams to understand requirements. Present architectural solutions to stakeholders and obtain buy-in. Technology Evaluation Assess emerging technologies and recommend adoption where appropriate. Conduct feasibility studies and cost-benefit analyses for proposed solutions. Governance & Standards Define and enforce architectural principles, guidelines, and best practices. Ensure consistency and integration across systems and platforms. Implementation Support Provide technical leadership during solution implementation. Troubleshoot architectural issues and guide development teams. Perform Risk Management. Identify potential risks in solution design and propose mitigation strategies. Ensure compliance with data protection and cybersecurity standards. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years in IT roles, with at least 3 years in solution architecture. Experience in large-scale system design and implementation. Certifications (Preferred). TOGAF, AWS/Azure Solution Architect, ITIL. Knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman). Proficiency in cloud platforms (AWS, Azure, GCP) and hybrid architectures. Experience with APIs, microservices, and integration patterns. Understanding of networking, security, and infrastructure principles. Analytical & Problem-Solving. Ability to translate business requirements into technical solutions. Strong analytical skills for evaluating complex systems. Communication & Leadership. Excellent verbal and written communication skills. Ability to influence and negotiate with stakeholders at all levels. Self-motivated, resilient and able to work under pressure. Excellent communication and presentation skills. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.

Senior Business Analyst - Broadcast TV Advertising Adtech/Adsales/Airtime Sales Inside IR35 Rate to Umbrella (Apply online only)pd Hybrid Working - Location - Typically at least 1 dpw West London 6 months initially Looking for a Senior Business Analyst with solid commercial TV Broadcast industry experience, with some experience in Broadcasting TV/Vod Advertising such as Adtech/Adsales/Airtime Sales/Avod etc. Specific experience around Ad inventory planning and forecasting, Ad slotting / optimisation, Ad creative and compliance management would be preferred. Working closely with the business and product team that define outcomes this role will focus on analysis to interpret that and produce the user stories for engineering/development. Looking for a self-starter with 6+ years similar Business Analysis experience gained within the Media/Broadcast Adsales sector and someone available on short notice, ideally within 2 weeks. You will play a key role in delivering transformational commercial strategy by analysing and specifying the business needs of the future. Working alongside our Product, Design, Engineering, QA, Delivery and Change teams and business colleagues, you'll apply your natural curiosity, critical thinking and BA best practices to: Understand and document how our advertising business works today and what it will look like in future, from people and process to technology and data Elicit and specify business needs and success criteria and produce the User Stories for Engineering/Software Development/Vendors Collaborate with internal teams and vendors to design, evaluate and deliver software solutions that meet these needs Facilitate the successful implementation, adoption and continuous improvement of solutions Required Skills/Experience 6+ years experience in a business analysis/Snr BA role Business Analyst with solid commercial TV experience/Broadcast sector experience, involving advertising. Knowledge of the TV advertising sector and technologies such as Adtech/Adsales/Airtime Sales / Programmatic Advertising Specific BA experience around Ad inventory planning and forecasting, Ad slotting / optimisation, Ad creative and compliance management preferred Strong business, systems and data analysis skills with strong experience writing User Stories Demonstrable experience applying BA techniques to broad, complex projects / products Familiar with agile principles and practices, experience working in cross-functional product development teams Curious and proactive - comfortable leading analysis efforts and working independently High attention to detail - ensure accuracy and thoroughness of deliverables Excellent interpersonal skills - can effectively frame and communicate opportunities / problems and respectfully challenge prevailing assumptions Business process modelling - can map complex processes at different levels of abstraction Domain modelling - can identify and model key concepts, entities and their relationships Systems analysis - can review and document functions, rules, data and integration's Requirements engineering - can elicit, analyse, define, validate and prioritise business requirements, logic, rules and constraints Benefits analysis & realisation - can help quantify business benefits and validate expected outcomes were achieved Vendor evaluation - can help assess vendor's capabilities and identify gaps Software development - can help design and implement valuable software solutions aligned to organisation goals and product vision Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you."

Prestigious opportunity with a global market leading manufacturing and supply chain organisation undergoing a significant digital transformation. With major investment in modern technologies and cloud based platforms, they are seeking Technical Applications Consultant/Business Analysts to help drive the evolution of their business systems.This is a key role bridging business and technology, where you'll analyse processes, design technical solutions, and support the delivery of modern, data driven systems. You will play an integral part in transforming legacy platforms into scalable, cloud native solutions, including migration to Microsoft Dynamics and other advanced technologies. As one of our Technical Applications Consultants/Business Analysts, you will:- Collaborate with stakeholders across operations, logistics, sales, and IT to gather and define business requirements Analyse and optimise end-to-end workflows, identifying opportunities for improvement. Translate business needs into clear functional and technical specifications Produce user stories, use cases, process maps, and technical documentation Work closely with internal development teams and third party vendors to integrate key systems (ERP/MIS, EDI, order management, inventory, scheduling, etc.) Support system testing, validation, and troubleshooting to ensure successful delivery Drive alignment between technical solutions and broader digital strategy Facilitate communication between technical and non-technical stakeholders Support project delivery, ensuring timelines and outcomes are met If you possess a combination of the following skills, then LET'S TALK! Proven experience as a Technical Business Analyst or Applications Consultant Strong technical understanding of system architecture, integrations, APIs, and databases Previous experience in business analysis and requirements gathering Advanced SQL skills for data extraction, validation, and analysis Experience working with data formats and integrations (EDI, XML, JSON, middleware) Solid knowledge of business process improvement methodologies (Lean, Six Sigma, etc.) Experience producing detailed documentation (BRDs, SRS, user stories, API specs) Excellent analytical, problem-solving, and communication skills Experience working within the Software Development Lifecycle (SDLC) Familiarity with tools such as Jira, Confluence, Visio, or Lucidchart Knowledge of the following is advantageous but not essential: - Experience with ERP/MIS systems in manufacturing or production environments Exposure to warehouse management, automated fulfilment, or production planning systems Background in print, publishing, or similar industries In return, you will be rewarded with ongoing career development and training, an enviable benefits package and hybrid working 3 days a week in the office. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our clients highly prioritise delivering exceptional customer service and are dedicated to ensuring the smooth functioning of their Enterprise System. They are in search of a skilled Customer Support Analyst to help address customer inquiries and issues related to their ERP. The analyst will collaborate with clients both remotely and in-person when necessary, providing assistance in system configuration and troubleshooting with the goal of resolving issues efficiently. Exceptional problem-solving abilities, along with excellent communication and customer service skills, are qualities that will set outstanding candidates apart. The role These duties must consistently align with the current company policies, and due to the dynamic nature of our business, your job description may evolve over time. Periodically, you may also be called upon to engage in other tasks of a similar nature that align with your skills and capabilities, as directed by management. Serve as the primary point of contact for resolving ERP issues and delivering technical support to end users. Investigate and troubleshoot complex problems to identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents and non-conformance with SLA as needed. Provide guidance and assistance to end-users on system functionality, processes, and best practices. Effectively manage and prioritise the outstanding call list. Proactively monitor and update assigned incidents to ensure timely resolution. Request assistance from the development team for incidents requiring specialised knowledge. Undertake software development when necessary, adhering to company standards and managing work through the version control system. Promote and uphold high levels of customer service and satisfaction. Analyse and assess user requirements, propose system enhancements if necessary, and escalate requests to the development team. Document support activities, incident resolutions, and create knowledge base articles for future reference. Reports expected from you Document all work performed on a timesheet for accurate time tracking. Log all support issues systematically within the support system. Provide the line manager with real-time information on actual hours and current progress for ongoing projects. Your skills and qualifications Proven experience in roles such as an IT help desk technician or similar customer support positions. Proficient in supporting integrations with third-party applications. While Crystal Reports proficiency is not essential, it would be advantageous, and the successful candidate may be required to undergo training. Familiarity with WMS Systems is a plus. Tech-savvy individual with experience in a technology-related field. Capable of breaking down technological processes and delivering clear, step-by-step instructions. Excellent verbal and written communication skills. Self-motivated with a keen willingness to learn. Dedication to providing exceptional customer service. Team-oriented mindset with openness to constructive feedback. Enthusiastic about learning new technologies and systems. Demonstrated expertise in supporting Office 365, Active Directory, Windows 10/11, and Windows Server operating systems. In-depth knowledge of computer systems, including experience troubleshooting both hardware and software. Ability to diagnose and resolve various technical issues. Strong problem-solving, analytical, and debugging skills, with the ability to work effectively in a team environment

GBR Recruitment are proud to be working with a highly respected Lincolnshire business, recruiting for an EPICOR Specialist / EPICOR Product Owner . This is a great opportunity for an EPICOR subject matter expert who is used to implementing enterprise resource planning systems (ERP) that are efficient & fit for purpose across areas of the business & all divisions. You will be a systems strategist & an operational implementer of effective EPICOR ERP systems , driving continuous improvement initiatives & supporting business systems transformations to allow the business to work smarter & to have more visible control of figures & data, allowing for business decisions to be made using real time data / data insights. Duties Subject matter expert for the development, review & implementation of all EPICOR ERP system improvements, using your technical expertise & ensuring best practice is followed across areas of the business. As the Product Owner for EPICOR, you will take ownership of the ERP systems performance, as well as it's operational functionality & future development to aid improved business performance & growth. Lead the integration of EPICOR systems into the company ERP system & ensure that data & reporting is fully integrated, plus aligned with business needs. Ensure there is full visibility & structured data / information available in order to aid key business decision making, plus reducing risk. Obtain & analyse EPICOR users requirements to enhance the EPICOR functionality plus to help streamline & continuously improve business processes & procedures in order for the business to keep that cutting edge. You will be a key linchpin across the operation, working closely in unison with the wider IT teams, Finance department & all operational teams to identify opportunities for any system enhancements, plus support the successful implementation of any system changes / upgrades. Effectively define, maintain & communicate the EPICOR product roadmap in line with business objectives & the businesses strategic priorities. Stay up to date & informed of any new EPICOR product developments. Resolve & rectify any technical / operational system challenges. Deliver EPICOR system training & end user support when needed. Produce & present regular KPI / MI reports to key stakeholders. Ensure strong working relationships with key business & technology stakeholders, to ensure alignment on business strategy, the companies vision & its priorities. Wherever possible streamline & improve ERP processes through system enhancements & additional automation. Promote continuous improvement methodology. Attributes: Previous experience of being a subject matter expert, a product owner or technical owner of an EPICOR ERP system or other type of ERP system (ideally you will have had exposure to an EPICOR system such as Kinetic, Prophet 21, Eclipse, BisTrack, ECM or similar models) Expert in ERP systems from a business & technical perspective. Experience leading or supporting system improvements as well as business transformation initiatives, specifically from an EPICOR / ERP perspective (across both operational & financial processes) An analytical mindset partnered with strong problem-solving skills, identifying practical system solutions to aid all system users. A professional engaging communicator at all levels. Experience producing KPI / MI reporting dashboards & presenting insights to senior management, directors & other executives. This role could also suit someone working as a Epicor Business Systems Analyst, ERP Product Manager, Epicor Application Manager, Epicor Consultant, Epicor ERP Specialist, ERP Application Engineer, Epicor Functional Consultant or ERP Solution Architect. This position is commutable from Lincoln, Sleaford, Spalding, Boston, Newark, Louth, Horncastle, Bardney, Nettleham, Saxilby, Navenby, Grantham & areas close to these. Interviews to take place immediately.

GBR Recruitment are proud to be working with a highly respected Lincolnshire business, recruiting for an EPICOR Specialist / EPICOR Product Owner . This is a great opportunity for an EPICOR subject matter expert who is used to implementing enterprise resource planning systems (ERP) that are efficient & fit for purpose across areas of the business & all divisions. You will be a systems strategist & an operational implementer of effective EPICOR ERP systems , driving continuous improvement initiatives & supporting business systems transformations to allow the business to work smarter & to have more visible control of figures & data, allowing for business decisions to be made using real time data / data insights. Duties Subject matter expert for the development, review & implementation of all EPICOR ERP system improvements, using your technical expertise & ensuring best practice is followed across areas of the business. As the Product Owner for EPICOR, you will take ownership of the ERP systems performance, as well as it's operational functionality & future development to aid improved business performance & growth. Lead the integration of EPICOR systems into the company ERP system & ensure that data & reporting is fully integrated, plus aligned with business needs. Ensure there is full visibility & structured data / information available in order to aid key business decision making, plus reducing risk. Obtain & analyse EPICOR users requirements to enhance the EPICOR functionality plus to help streamline & continuously improve business processes & procedures in order for the business to keep that cutting edge. You will be a key linchpin across the operation, working closely in unison with the wider IT teams, Finance department & all operational teams to identify opportunities for any system enhancements, plus support the successful implementation of any system changes / upgrades. Effectively define, maintain & communicate the EPICOR product roadmap in line with business objectives & the businesses strategic priorities. Stay up to date & informed of any new EPICOR product developments. Resolve & rectify any technical / operational system challenges. Deliver EPICOR system training & end user support when needed. Produce & present regular KPI / MI reports to key stakeholders. Ensure strong working relationships with key business & technology stakeholders, to ensure alignment on business strategy, the companies vision & its priorities. Wherever possible streamline & improve ERP processes through system enhancements & additional automation. Promote continuous improvement methodology. Attributes: Previous experience of being a subject matter expert, a product owner or technical owner of an EPICOR ERP system or other type of ERP system (ideally you will have had exposure to an EPICOR system such as Kinetic, Prophet 21, Eclipse, BisTrack, ECM or similar models) Expert in ERP systems from a business & technical perspective. Experience leading or supporting system improvements as well as business transformation initiatives, specifically from an EPICOR / ERP perspective (across both operational & financial processes) An analytical mindset partnered with strong problem-solving skills, identifying practical system solutions to aid all system users. A professional engaging communicator at all levels. Experience producing KPI / MI reporting dashboards & presenting insights to senior management, directors & other executives. This role could also suit someone working as a Epicor Business Systems Analyst, ERP Product Manager, Epicor Application Manager, Epicor Consultant, Epicor ERP Specialist, ERP Application Engineer, Epicor Functional Consultant or ERP Solution Architect. This position is commutable from Lincoln, Sleaford, Spalding, Boston, Newark, Louth, Horncastle, Bardney, Nettleham, Saxilby, Navenby, Grantham & areas close to these. Interviews to take place immediately.

GBR Recruitment are proud to be working with a highly respected Lincolnshire business, recruiting for an EPICOR Specialist / EPICOR Product Owner . This is a great opportunity for an EPICOR subject matter expert who is used to implementing enterprise resource planning systems (ERP) that are efficient & fit for purpose across areas of the business & all divisions. You will be a systems strategist & an operational implementer of effective EPICOR ERP systems , driving continuous improvement initiatives & supporting business systems transformations to allow the business to work smarter & to have more visible control of figures & data, allowing for business decisions to be made using real time data / data insights. Duties Subject matter expert for the development, review & implementation of all EPICOR ERP system improvements, using your technical expertise & ensuring best practice is followed across areas of the business. As the Product Owner for EPICOR, you will take ownership of the ERP systems performance, as well as it's operational functionality & future development to aid improved business performance & growth. Lead the integration of EPICOR systems into the company ERP system & ensure that data & reporting is fully integrated, plus aligned with business needs. Ensure there is full visibility & structured data / information available in order to aid key business decision making, plus reducing risk. Obtain & analyse EPICOR users requirements to enhance the EPICOR functionality plus to help streamline & continuously improve business processes & procedures in order for the business to keep that cutting edge. You will be a key linchpin across the operation, working closely in unison with the wider IT teams, Finance department & all operational teams to identify opportunities for any system enhancements, plus support the successful implementation of any system changes / upgrades. Effectively define, maintain & communicate the EPICOR product roadmap in line with business objectives & the businesses strategic priorities. Stay up to date & informed of any new EPICOR product developments. Resolve & rectify any technical / operational system challenges. Deliver EPICOR system training & end user support when needed. Produce & present regular KPI / MI reports to key stakeholders. Ensure strong working relationships with key business & technology stakeholders, to ensure alignment on business strategy, the companies vision & its priorities. Wherever possible streamline & improve ERP processes through system enhancements & additional automation. Promote continuous improvement methodology. Attributes: Previous experience of being a subject matter expert, a product owner or technical owner of an EPICOR ERP system or other type of ERP system (ideally you will have had exposure to an EPICOR system such as Kinetic, Prophet 21, Eclipse, BisTrack, ECM or similar models) Expert in ERP systems from a business & technical perspective. Experience leading or supporting system improvements as well as business transformation initiatives, specifically from an EPICOR / ERP perspective (across both operational & financial processes) An analytical mindset partnered with strong problem-solving skills, identifying practical system solutions to aid all system users. A professional engaging communicator at all levels. Experience producing KPI / MI reporting dashboards & presenting insights to senior management, directors & other executives. This role could also suit someone working as a Epicor Business Systems Analyst, ERP Product Manager, Epicor Application Manager, Epicor Consultant, Epicor ERP Specialist, ERP Application Engineer, Epicor Functional Consultant or ERP Solution Architect. This position is commutable from Lincoln, Sleaford, Spalding, Boston, Newark, Louth, Horncastle, Bardney, Nettleham, Saxilby, Navenby, Grantham & areas close to these. Interviews to take place immediately.

GBR Recruitment are proud to be working with a highly respected Lincolnshire business, recruiting for an EPICOR Specialist / EPICOR Product Owner . This is a great opportunity for an EPICOR subject matter expert who is used to implementing enterprise resource planning systems (ERP) that are efficient & fit for purpose across areas of the business & all divisions. You will be a systems strategist & an operational implementer of effective EPICOR ERP systems , driving continuous improvement initiatives & supporting business systems transformations to allow the business to work smarter & to have more visible control of figures & data, allowing for business decisions to be made using real time data / data insights. Duties Subject matter expert for the development, review & implementation of all EPICOR ERP system improvements, using your technical expertise & ensuring best practice is followed across areas of the business. As the Product Owner for EPICOR, you will take ownership of the ERP systems performance, as well as it's operational functionality & future development to aid improved business performance & growth. Lead the integration of EPICOR systems into the company ERP system & ensure that data & reporting is fully integrated, plus aligned with business needs. Ensure there is full visibility & structured data / information available in order to aid key business decision making, plus reducing risk. Obtain & analyse EPICOR users requirements to enhance the EPICOR functionality plus to help streamline & continuously improve business processes & procedures in order for the business to keep that cutting edge. You will be a key linchpin across the operation, working closely in unison with the wider IT teams, Finance department & all operational teams to identify opportunities for any system enhancements, plus support the successful implementation of any system changes / upgrades. Effectively define, maintain & communicate the EPICOR product roadmap in line with business objectives & the businesses strategic priorities. Stay up to date & informed of any new EPICOR product developments. Resolve & rectify any technical / operational system challenges. Deliver EPICOR system training & end user support when needed. Produce & present regular KPI / MI reports to key stakeholders. Ensure strong working relationships with key business & technology stakeholders, to ensure alignment on business strategy, the companies vision & its priorities. Wherever possible streamline & improve ERP processes through system enhancements & additional automation. Promote continuous improvement methodology. Attributes: Previous experience of being a subject matter expert, a product owner or technical owner of an EPICOR ERP system or other type of ERP system (ideally you will have had exposure to an EPICOR system such as Kinetic, Prophet 21, Eclipse, BisTrack, ECM or similar models) Expert in ERP systems from a business & technical perspective. Experience leading or supporting system improvements as well as business transformation initiatives, specifically from an EPICOR / ERP perspective (across both operational & financial processes) An analytical mindset partnered with strong problem-solving skills, identifying practical system solutions to aid all system users. A professional engaging communicator at all levels. Experience producing KPI / MI reporting dashboards & presenting insights to senior management, directors & other executives. This role could also suit someone working as a Epicor Business Systems Analyst, ERP Product Manager, Epicor Application Manager, Epicor Consultant, Epicor ERP Specialist, ERP Application Engineer, Epicor Functional Consultant or ERP Solution Architect. This position is commutable from Lincoln, Sleaford, Spalding, Boston, Newark, Louth, Horncastle, Bardney, Nettleham, Saxilby, Navenby, Grantham & areas close to these. Interviews to take place immediately.

GBR Recruitment are proud to be working with a highly respected Lincolnshire business, recruiting for an EPICOR Specialist / EPICOR Product Owner . This is a great opportunity for an EPICOR subject matter expert who is used to implementing enterprise resource planning systems (ERP) that are efficient & fit for purpose across areas of the business & all divisions. You will be a systems strategist & an operational implementer of effective EPICOR ERP systems , driving continuous improvement initiatives & supporting business systems transformations to allow the business to work smarter & to have more visible control of figures & data, allowing for business decisions to be made using real time data / data insights. Duties Subject matter expert for the development, review & implementation of all EPICOR ERP system improvements, using your technical expertise & ensuring best practice is followed across areas of the business. As the Product Owner for EPICOR, you will take ownership of the ERP systems performance, as well as it's operational functionality & future development to aid improved business performance & growth. Lead the integration of EPICOR systems into the company ERP system & ensure that data & reporting is fully integrated, plus aligned with business needs. Ensure there is full visibility & structured data / information available in order to aid key business decision making, plus reducing risk. Obtain & analyse EPICOR users requirements to enhance the EPICOR functionality plus to help streamline & continuously improve business processes & procedures in order for the business to keep that cutting edge. You will be a key linchpin across the operation, working closely in unison with the wider IT teams, Finance department & all operational teams to identify opportunities for any system enhancements, plus support the successful implementation of any system changes / upgrades. Effectively define, maintain & communicate the EPICOR product roadmap in line with business objectives & the businesses strategic priorities. Stay up to date & informed of any new EPICOR product developments. Resolve & rectify any technical / operational system challenges. Deliver EPICOR system training & end user support when needed. Produce & present regular KPI / MI reports to key stakeholders. Ensure strong working relationships with key business & technology stakeholders, to ensure alignment on business strategy, the companies vision & its priorities. Wherever possible streamline & improve ERP processes through system enhancements & additional automation. Promote continuous improvement methodology. Attributes: Previous experience of being a subject matter expert, a product owner or technical owner of an EPICOR ERP system or other type of ERP system (ideally you will have had exposure to an EPICOR system such as Kinetic, Prophet 21, Eclipse, BisTrack, ECM or similar models) Expert in ERP systems from a business & technical perspective. Experience leading or supporting system improvements as well as business transformation initiatives, specifically from an EPICOR / ERP perspective (across both operational & financial processes) An analytical mindset partnered with strong problem-solving skills, identifying practical system solutions to aid all system users. A professional engaging communicator at all levels. Experience producing KPI / MI reporting dashboards & presenting insights to senior management, directors & other executives. This role could also suit someone working as a Epicor Business Systems Analyst, ERP Product Manager, Epicor Application Manager, Epicor Consultant, Epicor ERP Specialist, ERP Application Engineer, Epicor Functional Consultant or ERP Solution Architect. This position is commutable from Lincoln, Sleaford, Spalding, Boston, Newark, Louth, Horncastle, Bardney, Nettleham, Saxilby, Navenby, Grantham & areas close to these. Interviews to take place immediately.

GBR Recruitment are proud to be working with a highly respected Lincolnshire business, recruiting for an EPICOR Specialist / EPICOR Product Owner . This is a great opportunity for an EPICOR subject matter expert who is used to implementing enterprise resource planning systems (ERP) that are efficient & fit for purpose across areas of the business & all divisions. You will be a systems strategist & an operational implementer of effective EPICOR ERP systems , driving continuous improvement initiatives & supporting business systems transformations to allow the business to work smarter & to have more visible control of figures & data, allowing for business decisions to be made using real time data / data insights. Duties Subject matter expert for the development, review & implementation of all EPICOR ERP system improvements, using your technical expertise & ensuring best practice is followed across areas of the business. As the Product Owner for EPICOR, you will take ownership of the ERP systems performance, as well as it's operational functionality & future development to aid improved business performance & growth. Lead the integration of EPICOR systems into the company ERP system & ensure that data & reporting is fully integrated, plus aligned with business needs. Ensure there is full visibility & structured data / information available in order to aid key business decision making, plus reducing risk. Obtain & analyse EPICOR users requirements to enhance the EPICOR functionality plus to help streamline & continuously improve business processes & procedures in order for the business to keep that cutting edge. You will be a key linchpin across the operation, working closely in unison with the wider IT teams, Finance department & all operational teams to identify opportunities for any system enhancements, plus support the successful implementation of any system changes / upgrades. Effectively define, maintain & communicate the EPICOR product roadmap in line with business objectives & the businesses strategic priorities. Stay up to date & informed of any new EPICOR product developments. Resolve & rectify any technical / operational system challenges. Deliver EPICOR system training & end user support when needed. Produce & present regular KPI / MI reports to key stakeholders. Ensure strong working relationships with key business & technology stakeholders, to ensure alignment on business strategy, the companies vision & its priorities. Wherever possible streamline & improve ERP processes through system enhancements & additional automation. Promote continuous improvement methodology. Attributes: Previous experience of being a subject matter expert, a product owner or technical owner of an EPICOR ERP system or other type of ERP system (ideally you will have had exposure to an EPICOR system such as Kinetic, Prophet 21, Eclipse, BisTrack, ECM or similar models) Expert in ERP systems from a business & technical perspective. Experience leading or supporting system improvements as well as business transformation initiatives, specifically from an EPICOR / ERP perspective (across both operational & financial processes) An analytical mindset partnered with strong problem-solving skills, identifying practical system solutions to aid all system users. A professional engaging communicator at all levels. Experience producing KPI / MI reporting dashboards & presenting insights to senior management, directors & other executives. This role could also suit someone working as a Epicor Business Systems Analyst, ERP Product Manager, Epicor Application Manager, Epicor Consultant, Epicor ERP Specialist, ERP Application Engineer, Epicor Functional Consultant or ERP Solution Architect. This position is commutable from Lincoln, Sleaford, Spalding, Boston, Newark, Louth, Horncastle, Bardney, Nettleham, Saxilby, Navenby, Grantham & areas close to these. Interviews to take place immediately.