8 jobs found

Job Role: Regional Manager Salary: £42,205 per year Hours: 37.5 hours per week Contract type: Permanent Location: Southwest, covering Exeter, Somerset and Dorset Additional information: Valid driver's license and access to own vehicle business insurance will be required for roles involving travel for work. Patriciate in an out-of-hours on-call rota. Travel across the Southwest region with projects across Exeter, Somerset and Dorset. While we d ideally like candidates based in Somerset, we re open to considering applicants located in Dorset and Exeter. About Julian House: Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we re looking for! About the Role: As a Regional Manager at Julian House , you ll play a vital leadership role in tackling homelessness and changing lives for the better. You ll lead and support a portfolio of frontline services, empowering Service Managers and teams to deliver compassionate, high quality support that enables people to rebuild their lives with dignity and purpose. As part of our Senior Operational Team , you ll help shape strategy, drive continuous improvement, and embed our values across everything we do. You ll bring thoughtful leadership, resilience, and creativity championing innovation while ensuring services remain safe, effective, and person centred. You ll have oversight of Outreach and Supported Housing services across Exeter, Weymouth, and parts of Somerset , supporting teams who work every day with people experiencing, or at risk of, homelessness. Through your leadership, you ll strengthen services, nurture talent, and help create sustainable pathways out of homelessness for individuals and communities. What you ll be doing: Lead and inspire Service Managers , providing oversight across multiple projects and driving continuous improvement to ensure services thrive within Psychologically Informed Environments (PIE) . Oversee the day to day delivery of outreach, support, and accommodation services, fostering a culture of accountability, quality, and excellence. Drive performance and impact through robust KPI reporting, using accurate data and high quality analysis to identify gaps, implement action plans, and support service improvement. Build and maintain strong partnerships , working collaboratively with internal teams and key external stakeholders, including local authorities, probation services, and commissioners. Participate in the senior management on call rota , providing leadership oversight and back up support to local on call teams when required. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. What we re looking for: Full driving licence and access to own car for work purposes. Previous experience of managing services and teams across different locations. Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at Julian House charity shop A generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work, you ll be doing, you ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don t miss out!

Anti-Social Behaviour (ASB) Caseworker Location: Remote, Herefordshire, Gloucestershire Salary: £35,000 per annum Vacancy Type: Full Time Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate. You ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences. Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you ll be required to prepare and present legal cases in court. So, experience of this is ideal. You ll also be working closely with our external legal services partners to ensure we get the right outcomes. We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You ll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you ll also be asked to take part in our duty processes to ensure we effectively triage our cases. Using data and behavioural insights to propose service innovations and be an active part of delivering change, you ll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you ll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service. The ideal candidate will have: Experience of managing anti-social behaviour cases. Experience of developing and working in partnership with external stakeholders. Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding. Experience of using the Harm based approach to ASB triage. Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes. Skills in adopting new digital solutions and innovations and experience of delivering change. Experience of partnership working to meet the needs of customers, complex multi-agency relationships. Experience of preparing complex case files for court and presenting cases in the civil or criminal courts Ability to effectively problem-solve and find innovative solutions for customers Ability to prioritise and manage a complex case load Experience of using mediation or conflict resolution services Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist "by and for" organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

Senior Policy and Commissioning Manager Reference : PN00284A Salary : £68,454.00 - £76,836.00 Contract type : Permanent, Full Time About the role The Mayor's Office for Policing and Crime (MOPAC) is the organisation through which the Mayor of London exercises his role as the Police and Crime Commissioner for London and is led by the Deputy Mayor for Policing and Crime. MOPAC undertakes a broad range of statutory duties and works closely with the Mayor of London, Deputy Mayor and Metropolitan Police Service to deliver the priorities that will create safer London communities. This is a great opportunity to lead a team within MOPAC's Commissioning and Partnership Directorate with the core responsibility for delivering better outcomes for Londoners. There are two roles being recruited to - one leading a team tackling VAWG and the other our Children & Young People's team. You will have a key role in delivering on the Mayor's Police and Crime Plan and his Violence Against Women and Girls Strategy, supporting MOPAC's overall mission to make London a safe city. The Commissioning and Partnerships Directorate delivers over 200 programmes and projects at any one time, focussing on delivering system change and better outcomes for Londoners. This could include : Better and more integrated services for victims, including specialist support for child victims of abuse and exploitation. Transforming London's system response to sexual violence. Driving a child first approach for those involved and affected by the Criminal Justice System (CJS) in London. Convening partners and delivering services to reduce reoffending and making improvements to how the justice system works. The successful candidate will be an experienced and innovative commissioner or policy maker responsible for leading the development of policy, managing the commissioning of services and strengthening effective relationships with partners across a focused portfolio of priorities. As a Senior Policy & Commissioning Manager for the Children & Young People's team you will lead a number of experienced individuals who design policy and commission services that support some of London's most vulnerable children affected by violence, exploitation, abuse and neglect. You'll drive delivery activity, policy development and oversight across areas such as serious youth violence, exploitation, child sexual abuse, county lines, safeguarding and the Child First. For the VAWG Team, your leadership of your team will include directing and overseeing policy and commissioning design and development for VAWG including domestic abuse, as well as working closely with the GLA in the delivery of the Mayor's safe accommodation duties for London. Leading on a portfolio of programmes, you will work together with teams across MOPAC, the Met, VRU and the GLA. As well as being a key point of engagement with Local Authorities, NHS and our CJS Statutory partners (including Probation and Prisons), you will work with central government and organisations in the Voluntary and Community Sector. With a relentless focus on equality, diversity and inclusion, you will collaboratively design commissioned services that impact on the outcomes for Londoners in our strategies, ensuring that any disproportionate impact on, and the specific needs of, minoritised communities are addressed. We are looking for someone who has: Strong experience of policy development and evidence-based commissioning, with a proven track record of successfully delivering outcomes. Ability to effectively manage and lead teams. Strong understanding and knowledge of VAWG, children & young people's or CJS policy, alongside an understanding of crime prevention and policing. Experience of developing and implementing programmes at pace, through developing strategic plans, managing resource and working flexibly to meet Mayoral priorities. Experience of managing budgets and strong financial awareness and scrutiny to ensure effective accountability for public spend. Exceptional ability to build relationships, influence and negotiate with a wide range of internal and external stakeholders, including the MPS and CJS partners, to deliver programme objectives and problem solve within complex systems and relationships. Strong written and verbal communication skills. Want to find out what it's like to work with MOPAC? You can find out more about MOPAC by visiting our website. If you have a question about the role or the recruitment process, please contact a member of the HR team via email on . If you have a specific question about this role please contact Tom Burnham, You may also find it useful to talk to a current Senior Policy and Commissioning Manager. In this case please contact: Ruth Bloomfield . Application closing date : Sunday, 17 May 2026 - 23:59. Interview date : Week commencing 1 June 2026.

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Team Manager - Safer Accommodation & Response to Complexity (R2C) Location: Nottingham - Women's Aid premises, including co-location with statutory partners and community settings Hours: 30 hours per week Contract: 6 month temporary to Permanent Salary: 25,855.14 About the Role We are seeking an experienced and passionate Domestic Abuse specialist to join our leadership team as a Team Manager within our Safer Accommodation and Response to Complexity (R2C) services. This is a key leadership role responsible for managing a team delivering high-quality, trauma-informed, and survivor-centred support to women and children affected by domestic abuse. You will play a vital role in ensuring service excellence, supporting staff development, and shaping innovative responses to complex needs. This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to making a meaningful difference in the lives of survivors. Key Responsibilities Service Management & Delivery Lead the delivery of high-quality, survivor-focused services across varying risk levels Ensure compliance with contracts, policies, and national standards Oversee risk management and safeguarding practices for both survivors and staff Contribute to service development aligned with strategic priorities Team Leadership & Development Line manage and support Survivor Advocacy Support Workers Lead recruitment, supervision, and performance management Facilitate team meetings, case reviews, and reflective practice Foster a positive, inclusive, and high-performing team culture Strategic & Partnership Working Build strong relationships with statutory and community partners Represent the service at multi-agency forums Contribute to service design, development, and future funding opportunities Promote accessibility and engagement with underrepresented communities Monitoring, Quality & Compliance Oversee data collection, reporting, and service evaluation Lead on audits and quality assurance processes Ensure GDPR and data protection compliance across the team Health, Safety & Safeguarding Act as Health and Safety lead for the service Ensure adherence to safeguarding, equality, and diversity policies Maintain up-to-date knowledge of legislation and best practice About You We are looking for a confident and compassionate leader with: Experience Managing teams within domestic abuse or voluntary sector services Supporting survivors with complex needs and crisis intervention Safeguarding, risk assessment (e.g. DASH), and case management Multi-agency working and advocacy Working with marginalised and minoritised communities Knowledge Strong understanding of domestic abuse, housing, welfare, and safeguarding Familiarity with MARAC processes and trauma-informed practice Awareness of systemic barriers faced by diverse communities Understanding of quality assurance and contract compliance Skills Strong leadership and team development capability Excellent communication, organisational, and report-writing skills Ability to manage competing priorities and complex service delivery Empathetic, non-judgemental, and survivor-focused approach Qualifications Relevant qualification (e.g. IDVA, social work, or management) or equivalent experience Willingness to undertake further training if required Additional Information This role is subject to a 6-month probation period Enhanced DBS check required You must be able to travel across service locations This post is open to women only under the Equality Act 2010, Schedule 9, Part 1 Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.

Senior Project Worker We are seeking a skilled and compassionate Senior Project Worker to lead specialist, trauma-informed support for women in a supported housing setting. Position: Senior Project Worker (Women Specific) Salary: £31,135-£33,635 (dependent on experience) Location: Southend on sea Hours: 37 hours per week (including evenings, weekends and bank holidays as required) Closing Date: 1st June 2026 About the role This is a pivotal senior practitioner role within a female-only supported accommodation service. You will provide leadership on complex casework, ensuring high-quality, gender-responsive support for women who have experienced trauma, abuse and multiple disadvantage. You will act as a role model for best practice, supporting colleagues to deliver safe, consistent and empowering services that promote recovery, independence and long-term stability. Key responsibilities include: Holding a reduced caseload of complex, high-risk cases Leading case supervision, offering guidance and constructive challenge to staff Providing specialist expertise in violence against women and girls (VAWG), including domestic abuse and sexual violence Overseeing safeguarding, risk assessments and safety planning, ensuring robust and defensible practice Supporting staff in responding to serious incidents and high-risk situations Promoting trauma-informed, strengths-based approaches that centre women s experiences Leading reflective practice, mentoring and professional development of team members Supporting housing management, tenancy sustainment and safe shared living environments Overseeing move-on planning, ensuring safe transitions into independent or supported housing Working collaboratively with multi-agency partners to achieve positive outcomes About you You will be an experienced practitioner with a strong background in supporting women facing homelessness and complex needs. You bring both technical expertise and the confidence to guide others in high-pressure situations. You will ideally have: Significant experience working with women affected by domestic abuse, sexual violence and multiple disadvantage Strong knowledge of trauma-informed and psychologically informed practice Experience managing complex cases and safeguarding risks Ability to provide supervision, mentoring or practice leadership to colleagues Knowledge of MARAC and multi-agency safeguarding processes Excellent communication, partnership and advocacy skills A calm, resilient and reflective approach in challenging environments A relevant qualification or training in VAWG, IDVA/ISVA, or DASH risk assessment would be advantageous. About the organisation A values-led organisation committed to providing high-quality, trauma-informed support to people experiencing homelessness and social exclusion. Their work is rooted in respect, empowerment and inclusion, with a strong focus on creating safe, supportive environments where individuals can rebuild their lives. They invest in our staff and promote a culture of learning, reflection and collaboration. This is an opportunity to join a dedicated team making a real difference to women s lives every day. Other roles you may have experience of could include: Project Worker, Senior Support Worker, Women s Support Worker, Domestic Abuse Practitioner, IDVA, ISVA, Case Worker, Housing Support Worker, Team Leader.

Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.