Job Title: H ousing Reviews & Appeals Officer Location: Havering Term: Temporary Rate: 22.55 PAYE hour Are you passionate about making a difference in the lives of individuals facing housing challenges? Do you thrive in a dynamic environment where your expertise can help shape meaningful outcomes? If so, we invite you to apply for the position of Housing Reviews & Appeals Officer with our client. What You'll Do: As a key member of the Neighbourhoods Directorate, you will play a crucial role in addressing homelessness and ensuring fair housing solutions. Your responsibilities will include: Conducting independent reviews of decisions related to homeless applications under the Homeless Reduction Act 2017. Assessing the suitability of accommodation provided to homeless households. Managing appeals against housing register decisions and council tenancies. Representing the council in court challenges related to review decisions. Providing expert advice to customers about their housing options and ensuring swift case progression. What We're Looking For: We seek a dedicated professional with: A thorough understanding of homelessness legislation and housing policies. Experience in complex casework, report writing, and legal challenges. Strong communication skills to engage effectively with clients from diverse backgrounds. A commitment to delivering excellent customer service and promoting equality. Why Join Us? Impactful Work: Help families and individuals navigate their housing challenges. Professional Development: Opportunities for training and growth within a supportive team. Dynamic Environment: Work collaboratively with various internal and external partners to create sustainable housing solutions. Ready to Make a Difference? If you are enthusiastic about tackling housing issues and are committed to helping those in need, we want to hear from you! Apply today and take the next step towards a fulfilling career that truly makes a difference in our community. Join us in our mission to provide safe and secure housing for all! Application Deadline: Insert Deadline Here The London Borough of Havering is an equal opportunity employer and welcomes applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 16, 2026
Seasonal
Job Title: H ousing Reviews & Appeals Officer Location: Havering Term: Temporary Rate: 22.55 PAYE hour Are you passionate about making a difference in the lives of individuals facing housing challenges? Do you thrive in a dynamic environment where your expertise can help shape meaningful outcomes? If so, we invite you to apply for the position of Housing Reviews & Appeals Officer with our client. What You'll Do: As a key member of the Neighbourhoods Directorate, you will play a crucial role in addressing homelessness and ensuring fair housing solutions. Your responsibilities will include: Conducting independent reviews of decisions related to homeless applications under the Homeless Reduction Act 2017. Assessing the suitability of accommodation provided to homeless households. Managing appeals against housing register decisions and council tenancies. Representing the council in court challenges related to review decisions. Providing expert advice to customers about their housing options and ensuring swift case progression. What We're Looking For: We seek a dedicated professional with: A thorough understanding of homelessness legislation and housing policies. Experience in complex casework, report writing, and legal challenges. Strong communication skills to engage effectively with clients from diverse backgrounds. A commitment to delivering excellent customer service and promoting equality. Why Join Us? Impactful Work: Help families and individuals navigate their housing challenges. Professional Development: Opportunities for training and growth within a supportive team. Dynamic Environment: Work collaboratively with various internal and external partners to create sustainable housing solutions. Ready to Make a Difference? If you are enthusiastic about tackling housing issues and are committed to helping those in need, we want to hear from you! Apply today and take the next step towards a fulfilling career that truly makes a difference in our community. Join us in our mission to provide safe and secure housing for all! Application Deadline: Insert Deadline Here The London Borough of Havering is an equal opportunity employer and welcomes applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Title : Housing Reviews Officer Location : Remote Contract Type : Temporary (4 weeks) Salary : 25- 29 per hour (DOE) Hours: 15 hours per week About Us Connect2Dorset is the managed service provider for Dorset Council, supplying high-quality temporary, contract, and interim staffing solutions across various departments. We are proud to be an ethical, trustworthy, and caring organisation. About the Role We are seeking an experienced Housing Reviews Officer to join Dorset Council on a fully remote, home-based basis (15 hours per week). This role involves carrying out statutory housing reviews under Parts VI and VII of the Housing Act 1996. The successful candidate will have strong experience undertaking Section 202 reviews within a Local Authority setting and will be confident drafting detailed, legally robust decision letters. You will apply up-to-date legislation, statutory guidance, case law, and council policy to ensure high-quality, well-reasoned review decisions that are clearly communicated in plain English. This is a short-term temporary contract for 6 weeks, offering an opportunity to support the Council in delivering fair and legally compliant housing review decisions. Key Responsibilities Carry out statutory reviews under Parts VI and VII of the Housing Act 1996. Ensure full compliance with statutory requirements relating to Section 202 Reviews and Section 204 Appeals. Apply detailed knowledge of homelessness legislation including the Housing Act 1996 (as amended), the Homelessness Act 2002, the Localism Act 2011, and the Homelessness Reduction Act 2017. Maintain up-to-date knowledge of relevant case law and its impact on statutory housing decisions. Interpret and apply Dorset Council's housing allocation policies and strategies within review decisions. Draft detailed, fully reasoned, and legally compliant decision letters capable of withstanding further legal challenge. Communicate complex legal concepts clearly and effectively in plain English to applicants. Scrutinise case files and identify any further enquiries required prior to completing reviews. Carry out relevant enquiries and maintain accurate and comprehensive case notes. Review client information using the Council's housing management system (Huume). Negotiate calmly and objectively with distressed or dissatisfied applicants to achieve fair outcomes. Utilise Microsoft Office and other IT systems effectively in the production and management of review documentation. Qualifications and Skills Minimum of 2 years' experience undertaking Part VI and Part VII statutory housing reviews within a Local Authority setting. Strong working knowledge of homelessness legislation, statutory guidance, and case law. Demonstrable experience drafting robust Section 202 review decision letters. Excellent written communication skills, with the ability to produce detailed, legally sound decisions. Ability to interpret legislation and apply it accurately in complex housing cases. Strong analytical skills with attention to detail. Experience reviewing housing case management systems (Huume desirable). Confident handling challenging conversations with professionalism and empathy. Advanced IT skills, including Microsoft Office applications. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
May 15, 2026
Seasonal
Job Title : Housing Reviews Officer Location : Remote Contract Type : Temporary (4 weeks) Salary : 25- 29 per hour (DOE) Hours: 15 hours per week About Us Connect2Dorset is the managed service provider for Dorset Council, supplying high-quality temporary, contract, and interim staffing solutions across various departments. We are proud to be an ethical, trustworthy, and caring organisation. About the Role We are seeking an experienced Housing Reviews Officer to join Dorset Council on a fully remote, home-based basis (15 hours per week). This role involves carrying out statutory housing reviews under Parts VI and VII of the Housing Act 1996. The successful candidate will have strong experience undertaking Section 202 reviews within a Local Authority setting and will be confident drafting detailed, legally robust decision letters. You will apply up-to-date legislation, statutory guidance, case law, and council policy to ensure high-quality, well-reasoned review decisions that are clearly communicated in plain English. This is a short-term temporary contract for 6 weeks, offering an opportunity to support the Council in delivering fair and legally compliant housing review decisions. Key Responsibilities Carry out statutory reviews under Parts VI and VII of the Housing Act 1996. Ensure full compliance with statutory requirements relating to Section 202 Reviews and Section 204 Appeals. Apply detailed knowledge of homelessness legislation including the Housing Act 1996 (as amended), the Homelessness Act 2002, the Localism Act 2011, and the Homelessness Reduction Act 2017. Maintain up-to-date knowledge of relevant case law and its impact on statutory housing decisions. Interpret and apply Dorset Council's housing allocation policies and strategies within review decisions. Draft detailed, fully reasoned, and legally compliant decision letters capable of withstanding further legal challenge. Communicate complex legal concepts clearly and effectively in plain English to applicants. Scrutinise case files and identify any further enquiries required prior to completing reviews. Carry out relevant enquiries and maintain accurate and comprehensive case notes. Review client information using the Council's housing management system (Huume). Negotiate calmly and objectively with distressed or dissatisfied applicants to achieve fair outcomes. Utilise Microsoft Office and other IT systems effectively in the production and management of review documentation. Qualifications and Skills Minimum of 2 years' experience undertaking Part VI and Part VII statutory housing reviews within a Local Authority setting. Strong working knowledge of homelessness legislation, statutory guidance, and case law. Demonstrable experience drafting robust Section 202 review decision letters. Excellent written communication skills, with the ability to produce detailed, legally sound decisions. Ability to interpret legislation and apply it accurately in complex housing cases. Strong analytical skills with attention to detail. Experience reviewing housing case management systems (Huume desirable). Confident handling challenging conversations with professionalism and empathy. Advanced IT skills, including Microsoft Office applications. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 13, 2026
Contractor
We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
At Vivid, we are dedicated to providing fair, transparent, and high-quality housing services to our community. We are seeking a diligent and knowledgeable Housing Reviews Officer to support the management and review of housing cases in compliance with Section 202 of the Housing Act 1996, ensuring all housing decisions meet legal standards and protect tenants' rights. The Role: As a Housing Reviews Officer, you will be responsible for managing housing review processes in line with Section 202 , overseeing appeals and reviews of housing applications and tenancy matters. You will ensure decisions are legally compliant, fair, and responsive to tenant needs. Key Responsibilities: Manage and conduct housing reviews and appeals as outlined under Section 202 of the Housing Act 1996. Review and assess housing applications, tenancy agreements, and related documentation for compliance with housing policies and legislation. Ensure all decisions and reviews comply with the statutory requirements under Section 202. Liaise with tenants, internal teams, and external bodies to gather necessary information for reviews. Provide clear, accurate, and timely communication to applicants and stakeholders regarding review outcomes. Maintain detailed records and prepare reports for management and regulatory bodies. Support continuous improvement of housing review processes to enhance transparency and tenant satisfaction. What We're Looking For: Proven experience in housing management, legal reviews, or a related field. Strong knowledge of housing legislation, specifically Section 202 and related regulations. Excellent communication skills, with the ability to handle sensitive information appropriately. Analytical mindset with attention to detail and strong organizational skills. Ability to work independently and collaboratively within a team. Proficiency with Locata (non-essential). Why Join Us? Play a vital role in upholding tenants' rights and fair housing practices. Work in a supportive, inclusive environment that values professional growth. Receive ongoing training related to housing law and policy. Competitive salary and benefits package. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Oct 08, 2025
Contractor
At Vivid, we are dedicated to providing fair, transparent, and high-quality housing services to our community. We are seeking a diligent and knowledgeable Housing Reviews Officer to support the management and review of housing cases in compliance with Section 202 of the Housing Act 1996, ensuring all housing decisions meet legal standards and protect tenants' rights. The Role: As a Housing Reviews Officer, you will be responsible for managing housing review processes in line with Section 202 , overseeing appeals and reviews of housing applications and tenancy matters. You will ensure decisions are legally compliant, fair, and responsive to tenant needs. Key Responsibilities: Manage and conduct housing reviews and appeals as outlined under Section 202 of the Housing Act 1996. Review and assess housing applications, tenancy agreements, and related documentation for compliance with housing policies and legislation. Ensure all decisions and reviews comply with the statutory requirements under Section 202. Liaise with tenants, internal teams, and external bodies to gather necessary information for reviews. Provide clear, accurate, and timely communication to applicants and stakeholders regarding review outcomes. Maintain detailed records and prepare reports for management and regulatory bodies. Support continuous improvement of housing review processes to enhance transparency and tenant satisfaction. What We're Looking For: Proven experience in housing management, legal reviews, or a related field. Strong knowledge of housing legislation, specifically Section 202 and related regulations. Excellent communication skills, with the ability to handle sensitive information appropriately. Analytical mindset with attention to detail and strong organizational skills. Ability to work independently and collaboratively within a team. Proficiency with Locata (non-essential). Why Join Us? Play a vital role in upholding tenants' rights and fair housing practices. Work in a supportive, inclusive environment that values professional growth. Receive ongoing training related to housing law and policy. Competitive salary and benefits package. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
