201 jobs found

Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

The opportunity Delaware North UK is hiring casual Bartenders to join our fantastic team at Stadium of Light, in Sunderland, Tyne and Wear. When you are serving up great guest experiences, there s plenty of opportunity to buzz with excitement. As a member of the bar staff, you will be crafting a range of alcoholic and non-alcoholic beverages, using your passion and enthusiasm for mixology and first-class customer service to support our quality offerings. Here, you have endless opportunities to expand your skills and knowledge while stirring up lasting memories for our guests, so if you are the Bartender we are looking for, ready to shake up the future of hospitality, kick off your next job with us. Apply now to join our valued team. What we offer At Delaware North UK, you ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We re looking to create the future of hospitality, so if you re ready to take the next step, kick off your career with us and see why Delaware North is your best move yet. As our team member, you ll receive: Competitive weekly pay (£11.21 hourly if aged 18-20 or £13.68 hourly if aged 21+) Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends Free meal every event day Experience in a dynamic workplace hosting major national and international sporting events and concerts, including The Lads at Sunderland A.F.C. in Premier League football, and Take That taking the stage, as well as a range of exciting meetings and events and plenty more still to come in 2026 Help us delight the world by applying today. What will you do? Accurately prepare and serve various beverages with precision and flair Provide prompt, professional, and efficient service, from concessions to premium hospitality Engage and communicate positively with guests, creating inviting, enjoyable atmospheres and guest experiences Effectively collaborate with team members to deliver outstanding customer service Ensure impeccable organisation of the bar space, maintaining Delaware North s standards of excellence More about you Experience working in a hospitality or similar environment is beneficial No degree required Physical requirements Ability to stand for duration of shift Comfortable handling various alcohol products Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us!

Overview We are looking for a confident and driven Restaurant Team Leader to support the Restaurant Manager with the smooth day-to-day running of our food and drink operations. You will act as a role model for the team, ensuring outstanding service delivery, strong operational standards, and a collaborative, motivated working environment. This is a hands on leadership role, ideal for someone passionate about hospitality, people development, and delivering excellent guest experiences while contributing to commercial success. Responsibilities Your day to day: Hosting to the highest calibre and ensuring that all team members working in the department maintain a high level of hospitality at all times to all guests Ensuring the implementation of high standards of food and beverage service and high levels of product quality throughout the service periods Supporting the Restaurant Manager in managing the Food & Beverage team members and working closely with the kitchen team throughout service On going training and development of the Food & Beverage team, to ensure high levels of service are continuously maintained Qualifications Who we are looking for You will have a genuine passion for the food and drink industry. This is a team leader role and therefore you will demonstrate high levels of both self motivation and the ability to motivate, lead and develop a team. You will have exemplary guest service skills, good interpersonal skills, and the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. You will have a strong work ethic and the ability to multi task whilst working in a busy and pressurised environment. The Restaurant Team Leader is a hands on role, so you will need to be comfortable rolling up your sleeves and getting involved with service. We are looking for someone with previous experience of working within a fast paced restaurant environment with supervisory experience and ideally experience of working within a 4 hotel environment. Benefits In return, we are offering a rewarding role with scope for career progression: A fun environment where you will receive training and support to develop and progress Stream - the ability to access up to 40% of your wages as you earn them each week Tips paid monthly Free gym membership and discounted spa treatments Employee Assistance Programme Enhanced maternity and paternity pay Apprenticeships available 28 days annual leave (rising to 33 days after 5 years) Discounted accommodation, food and drink in our beautiful properties across the country Pension and life assurance Long service awards including free meals and free stays with your friends or family

Are you passionate about delivering exceptional guest experiences in a premium setting? We are seeking a F&B Supervisor to join a prestigious luxury hotel in Surrey, known for its impeccable service, elegant surroundings, and unforgettable dining experiences. You will be part of a dynamic team delivering seamless and high-quality service. You'll also play a key role in supporting weddings and special events hosted at the hotel. You'll be a hands-on leader with a passion for excellence, ensuring every guest experience exceeds expectations. Whether you're leading by example or mentoring junior team members, your confidence and professionalism will shine through. The salary for this role is up to £30,500 working a 45 hour week. Skills required for the F&B Supervisor role are: Experience in a Food & Beverage setting is essential Strong food and beverage knowledge Confidence in leading and motivating a team Excellent communication and customer service skills Benefits for the F&B Supervisor role are: Staff Discounts Excellent training, development and progression opportunities Complimentary onsite car parking

Food & Beverage Supervisor - Join a high-quality country hotel in Surrey with strong team culture, great perks and regular weddings and events Are you an experienced Food & Beverage Supervisor looking for a fresh opportunity in Surrey? This is a chance to join a characterful hotel where team culture, development and guest experience are genuinely valued. This role offers variety across multiple outlets within a busy hotel, with regular involvement in weddings and events, all within a supportive and collaborative environment. Why apply for this Food & Beverage Supervisor role in Surrey? Because this role offers more than just day-to-day service: Salary of £30,500 plus tips 45 hours per week over 5 days A welcoming and collaborative team environment Continuous opportunities to grow and develop your skills Hospitality Rewards programme Complimentary meals on duty Discounted dining onsite Complimentary parking Work within a historic hotel full of character and charm Key Responsibilities - Food & Beverage Supervisor Deliver consistent hospitality standards across all F&B areas within the hotel Lead the team during service and support daily operations Work across restaurant, bar, lounge, and afternoon tea service Support the delivery of weddings and special events Maintain high standards of guest care and service delivery Assist with training and development of junior team members What we're looking for in a Food & Beverage Supervisor Experience as a F&B Supervisor within a quality hotel or venue Background in hospitality with strong service knowledge Confidence supervising teams in busy service periods Experience supporting weddings or similar functions Strong communication and organisational skills If you're looking for a Food & Beverage Supervisor role that offers progression, variety and exposure to weddings and events within a quality hotel, this is a great opportunity to take the next step. Apply now to find out more. Job Number: 935760 IND / F&B Location: Surrey Role: Food & Beverage Supervisor Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Do you thrive in a fast-paced laboratory environment? Passionate about analytical chemistry, method development, and solving complex quality challenges? Want to play a key role behind the scenes of one of the world s most recognisable FMCG brands? We re looking for a Senior Analytical Chemist to join Monster Energy s EMEA Quality & QA team. This is a role for someone who enjoys getting hands-on in the lab, thrives on problem solving, and can combine strong technical expertise with leadership and ownership. If you re experienced with HPLC, GCMS, LCMS, analytical investigations, and laboratory operations, this is your opportunity to join a high-performing international business operating at serious scale across EMEA. The Company Monster isn t corporate. We re bold, fast, disruptive and unapologetically ambitious. Founded in 2002, Monster Energy has grown into one of the leading brands in the global energy drinks category. With 4000+ employees worldwide and 138+ million cases sold across EMEA in 2023, we operate at serious scale, but with the mindset of a challenger brand. Our brand is aggressive, cool, dark, mysterious and fun. Our culture? High-energy, accountable, and built on people who take ownership. Quality and consistency are critical to everything we do. This role plays a key part in ensuring Monster products across EMEA meet the highest standards through robust analytical testing, investigation, and continuous laboratory improvement. The Role Reporting to the Laboratory Manager, you ll be responsible for analytical testing and chemistry support across raw materials, finished products, trial samples, and investigative work within the EMEA QC laboratory. You ll play a key role in supporting laboratory operations, improving analytical methods, troubleshooting issues, and helping drive quality standards across the wider business. This is a hands-on technical role with leadership responsibility, suited to someone who combines strong analytical capability with a proactive and solutions-focused mindset. Key Responsibilities Conducting routine analysis of raw materials, finished products, trial samples, and investigative samples Operating and troubleshooting HPLC and GCMS instrumentation Supporting method development and continuous laboratory improvement initiatives Investigating analytical issues, non-conformances, and quality concerns Supporting the Laboratory Manager with SOPs, documentation, and compliance activities Managing, mentoring, and developing junior team members Presenting laboratory data, trends, and metrics where required Supporting the wider QA function with chemistry-related queries Planning and prioritising laboratory workloads effectively Ensuring all work is carried out in line with GLP standards What We re Looking For Degree qualified in Chemistry or a related scientific discipline Strong hands-on HPLC and GCMS experience Experience within a QC, food, beverage, FMCG, or contract laboratory environment Method development and troubleshooting capability Previous experience working within GLP standards Strong attention to detail and analytical thinking skills Comfortable working independently whilst also collaborating within a wider team Previous leadership or supervisory experience is highly advantageous Strong Excel and documentation capability SAP exposure would be beneficial Someone adaptable, proactive, and comfortable operating in a fast-moving environment A practical, hands-on individual who enjoys solving problems and improving processes Interested? Click Apply or message me directly The Advocate Group is the exclusive talent partner for Monster Energy. All direct or third-party applicants will be forwarded to The Advocate Group for processing.

We're looking for seasonal team members to join us for the busy but fun festive period! Join us if you enjoy helping other people to have a great time - be part of a fun and energetic team - to us you won't just be a waiter or waitress, as a Food & Beverage Assistant, you'll become a member of our family who helps us create amazing experiences for our guests. For our Food & Beverage Assistants, we are offering a rewarding role with scope for career progression along with; A fun environment where you will receive training and support to develop & progress Stream - the ability to access up to 40% of your wages as you earn them each week, giving you control over your finances Tips paid regularly 28 days annual leave (rising to 33 days after 5 years) Discounted accommodation, food and drink in our beautiful properties across the country Employee Assistance Programme Enhanced maternity and paternity pay Apprenticeships available Pension & Life assurance Long service awards including free meals and free stays with your friends or family Who are we looking for? Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, as a Food and Beverage Assistant you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction. We are open all day, every day, serving great quality food and drink, so you'll need to enjoy working in a busy environment with a fun and professional team. It would be ideal if you have previous experience in a bar, café or restaurant, but a great work ethic is more important. If this sounds like you and you want to bring your personality to work, we would love to meet you. Your day to day as a Food & Beverage Assistant. Your personality will shine through as you greet each one of our valued guests with a warm and friendly smile As a Food & Beverage Assistant, you will take food and drink orders and serve guests with a brilliant customer service ethic Assist with menu suggestions and recommendations Prepare perfectly laid tables for each guest visit Ensure our high standards are delivered and maintained at all times Provide our guests with the warmest hospitality, ensuring they want to return Team work We'd love to meet you - Come and join our Daniel Thwaites Family

We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Enfield. This role is working full time, 40 hours per week. You must be flexible to work within the hours of the business. This role has a salary of up to £31,000 per year depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Assistant Manager also known as our Club Operations Manager, you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager Seek opportunities to recognise and appreciate those that go the extra mile Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery Deliver an exceptional food and beverage offering, where the quality and service is outstanding Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' Self-aware and welcomes constructive feedback Committed to your own and other's development You can demonstrate effective performance management ability You have evidence of being able to manage and drive new initiatives through others Evidence of leading, and coaching a team to deliver exceptional customer service

Job Title: Production Operative. Location: Yate. Pay Rate: 12.71 per hour (weekly pay) Contract Details: Ongoing temporary position with the potential to become permanent for the right person. We're seeking passionate and dedicated individuals to join our team. This is your chance to be part of the vibrant food and beverage industry while enjoying a fulfilling temporary role. Why You'll Love Working With Us: Dynamic Environment: Work in a cheerful atmosphere. Team Spirit: Join a friendly team that values collaboration and enthusiasm. Impactful Work: Help us deliver quality products that bring joy to customers everywhere. Ongoing Opportunity: This is an ongoing temporary role with the potential to become temp-to-perm , depending on your performance. What We're Looking For: Steel-Capped Boots Required: Safety is our priority, so make sure to bring your own steel-capped boots. Enthusiasm & Teamwork: A positive attitude and willingness to work as part of a team are key. Attention to Detail: Your precision in packing will ensure our customers receive the best. Flexibility: Be ready to adapt and thrive in a fast-paced environment. Reliability: We need individuals who arrive on time and consistently meet their targets -your performance will directly impact temp-to-perm opportunities. Key Responsibilities: Pack products with care and efficiency, ensuring top quality. Maintain cleanliness and organisation in the packing area. Collaborate with team members to meet daily packing targets. Follow safety guidelines and procedures to create a safe workspace. Don't miss out- apply today and be part of something special. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Description A passion for coffee and people is just the start of what we are looking for. The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Costa Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Experience Ensure every guest receives a friendly, engaging welcome. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts Coach the team to proactively recommend starters, desserts, and add ons as part of natural guest conversations. Reinforce product knowledge so the team can confidently guide guests through the menu. Share daily focus items or specials to help the team drive increased sales. Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales Drive wet sales by ensuring drinks orders are taken quickly when seating guests. Coach the team on opening conversations with drinks suggestions to boost early revenue. Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction. Empower team members to solve issues early, ensuring guests feel well taken care of. Use checkbacks as opportunities to reinforce upselling and add on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success Recognise great performance on shift to build a positive, motivated team culture. Share wins across shifts to highlight what "great" looks like and encourage consistency. Create an environment where team members feel valued for their contributions. KPIs Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend - responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas Skills, Knowledge & Expertise Excellent leadership skills with the ability to coach and support team in delivering key objectives. Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Beaverbrook is seeking a dedicated and detail-oriented Income Auditor to join our busy finance department. The Income Auditor will play a crucial role in reconciling daily revenue and receipt transactions, ensuring that any balancing issues are promptly investigated and resolved. This position works closely with the Management Accountant to provide reliable and accurate income reporting on a daily, weekly, and monthly basis. As an Income Auditor at Beaverbrook, you will ensure that all revenue data and related statistics are accurate, reflecting the high standards of our estate. Given the visibility of these figures across the business, the role requires a keen eye for detail and a tenacious approach to accuracy. What you'll do: Reconcile daily revenue and receipt transactions. Investigate and resolve any discrepancies or balancing issues. Work closely with the Management Accountant to ensure reliable and accurate reporting of income. Provide daily, weekly, and monthly income reports for management. Maintain high standards of accuracy in all financial reporting, contributing to the monthly management accounts. Who you are: Strong administration skills, efficient, organised & numerical. Experience of income audit is essential ideally within a Hotel background. Willing to learn and able to work in challenging situations. Good knowledge of Sage or a similar system is ideal. Work Schedule: Monday-Friday 09:00-17:30. Salary: Up to £30,000 per annum plus tronc Benefits In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook. As a member of our team, you can expect to receive: Competitive salary Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App Personal development support Wide range of recognised qualifications and development opportunities Discounted rates on Food & Beverage 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years Pension Life Insurance Sick Pay Long Service Awards Cycle to work scheme Earn up to £600 through our recommend a friend scheme Uniforms Free parking And other local benefits Staff Accommodation Available

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for dynamic and engaging instructors to lead high-energy classes, including IGN1TE, freestyle, dance, and Body Pump. As a Group Exercise High Energy Instructor, you will deliver high quality classes to our members adapting to all fitness levels and abilities. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks : CIMSPA-accredited IGN1TE training & ongoing coaching Ability to teach multiple classes in one location First-class, purpose-built studios Opportunities for career growth (Master Trainer, career transitions) Franchise membership Food and Beverage Discount About you : As a Group Exercise High Energy Instructor : Please be aware , you must Hold a Fitness/ETM Level 2 or equivalent qualification to apply for this role You will have a passionate about health and fitness and able to support and inspire our members achieve their goals . Have overall great communication and interaction skills Be s elf-driven with a positive outlook Have a passion about customer service." Join us and help us create a thriving and inclusive culture . Together, we're m ore than a C lub!

Sales Project Manager Location: Norwich, NR3 Salary: £26,250-£27,500 basic salary + uncapped commission Contract: Full Time, Permanent Hours: Monday to Thursday 8.30am 5.00pm & Fridays 8.30am-3.00pm Benefits • Partial hybrid working opportunities (performance-based) • Free breakfast on Fridays • Subsidised gym membership • Enhanced parental leave • Supportive team environment with clear progression and development opportunities About Us: Founded in the UK in 1999, Finelight Media Group is a leading B2B media company producing Fourteen industry-focused publications distributed across the UK, Europe, the US and globally through print, digital and online platforms. We work with some of the most recognised brands across Manufacturing, Oil & Gas, Construction and Food & Beverage, helping businesses connect with their target markets through high-quality editorial and commercial opportunities. At Finelight Media, we re proud of our people-first culture, long-standing industry presence, and continued investment in development and internal progression. The Opportunity We are looking for a motivated, tenacious and commercially minded Project Manager to join our Sales support function. This is a fantastic opportunity for someone who enjoys building relationships, thrives in a target-driven environment, and wants to play a key role in fuelling our sales pipeline and business growth. This role is ideal for individuals who are confident communicators, resilient, and motivated by performance-based earnings and clear progression opportunities. Purpose of the Role As a Project Manager at Finelight Media, you will be responsible for sourcing and securing high-quality supplier contact lists to support our Sales team s prospecting activity. Your work will have a direct impact on revenue generation and overall business performance. Key Responsibilities • Professionally execute outbound telephone calls to request and secure supply chain partner contact lists • Plan, manage and deliver projects through outbound cold contact using telephone, email campaigns and LinkedIn outreach • Build rapport with senior-level decision makers to gather key commercial information • Utilise lead generation and data platforms to identify and extract commercially viable leads • Accurately record, validate and maintain data in line with company procedures and GDPR compliance • Work closely with the admin and sales teams to ensure data quality and smooth handover of qualified opportunities Skills & Experience • Previous experience in a sales, lead generation, business development or outbound contact role • Strong verbal and written communication skills, with confidence engaging senior-level stakeholders • Experience using CRM and lead generation tools (HubSpot experience highly desirable) • Highly organised with excellent attention to detail • Ability to manage multiple projects and priorities effectively • Comfortable using LinkedIn and professional networking platforms for outreach • Resilient, proactive and results-driven with a strong work ethic For more information, click on APPLY today! No Agencies Please

Guest Service Supervisor - Ascot - £29,000 + Excellent Benefits Step into a luxury hotel environment with outstanding perks and career development We're recruiting for a Guest Service Supervisor in Ascot , offering the opportunity to join a prestigious five-star hotel environment. This is a fantastic role for a passionate customer-focused professional looking to step into a leadership position within a high-end setting known for exceptional service standards. Why apply / What's in it for you? A competitive salary of £29,000 + service charge Access to medical, life insurance and pension benefits Complimentary overnight stays with breakfast after 6 months 50% discount on food and beverage across the group Seasonal parties and social events Complimentary meals whilst on duty Complimentary uniform laundry Season ticket and cycle loan schemes Complimentary internet for personal use Long service awards Online discounts with over 1000 outlets Key Responsibilities: As Guest Service Supervisor , you'll play a key role in delivering seamless front-of-house operations: Supervise the team and support with day-to-day operational challenges Ensure smooth lobby operations with consistent staffing and coverage Maintain high presentation standards across guest areas and front desk Handle guest queries, complaints, and room moves promptly and professionally Coordinate arrivals and departures, keeping guests informed at all times Liaise with departments to deliver exceptional customer experiences Support financial processes including posting charges and managing petty cash Lead shift handovers and maintain clear communication across teams Assist with training, development, and performance management of team members What we're looking for: We're keen to speak with candidates who bring a passion for service and leadership: Previous experience in a hotel front office or reception supervisory role Strong focus on delivering exceptional customer service Confident communicator with excellent organisational skills Ability to lead, motivate, and support a team High attention to detail and professional presentation Flexibility to work shifts including weekends If you're looking for your next step as a Guest Service Supervisor in Ascot , this is a fantastic opportunity to grow your career in a luxury setting. Apply now to take the next step. Job Number 935589/INDFOH Location Ascot Role Guest Service Supervisor Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Job Title: Experienced Waitress / Waiter Location: Dial Post, Horsham (applicants must be able to drive to the site as there is no public transport available) Salary: 16-18 8 per Hour ; 18- per hour ; 21+ 13 per hour Job Type: Part time and/or seasonal contract (Season lasts between May - End Of September) Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK About Us: Knepp is a 3,500 acre estate just south of Horsham, West Sussex. Since 2001, the land - once intensively farmed - has been devoted to a pioneering rewilding project. Using grazing animals as the drivers of habitat creation, and with the restoration of dynamic, natural water courses, the project has seen extraordinary increases in wildlife. As part of this project Knepp has created a butchery, providing award winning beef, venison and pork that are biproducts of the project. As part of this new venture, the restaurant will utilise the high-quality produce coming off the project as well as our new 3 acre market garden. It is our hope that we can create an exciting and sustainable culinary destination. About The Role: We are looking for dynamic, enthusiastic and passionate team member with a passion for great service, produce and sustainability to join our growing team. This is a fantastic opportunity to get stuck into a brand-new project and work alongside growers, stockman, ecologists, and chefs. The right candidate will be experienced in running a fast-paced section, eager to learn and comfortable in sharing our rewilding story with guests. Responsibilities: Operations: To run your own section To ensure table's turn on time To create a welcoming and relaxed style of service for your guests To learn relevant information about produce and dishes to guide our guests through the menu and upsell To ensure the Wilding Kitchen environment is clean and well maintained, meeting internal Brand standards To maintain a safe workplace People: To work together within the team to deliver the highest standard of service possible To bring fun to the workplace and be part of a happy, motivated and focused team To be involved in giving clear feedback between guests and the kitchen team Customer experience: To ensure high customer experience and promote our ethos To help achieve and sustain a minimum 4.5 star google review To champion swift, efficient, knowledgeable and engaging restaurant To engage with the wider Estate team in the delivery of events Statutory: To help in the cleaning after service to ensure the site operates to 5 EHO compliance To make the kitchen team aware of any allergy and dietary requirements About you: Job Requirements: Ensure all customer service standards are met Great personality and passion for giving our customers excellent service whilst creating an inviting atmosphere Team player Experience working in a busy environment Table service experience (1 year minimum) Ability to use ordering systems and till software Barista skills are preferred but training will be given Flexibility and adaptability to work within different sections of FOH in our busy restaurant & event environment Essential skills: Work ethic Enthusiastic about sustainability Great communication skills Estimated Weekley Hours: This role is part time and/or seasonal. We are flexible and want to accommodate our team and will try to maintain a fixed rota where possible, but expect our staff to be flexible around sickness and holiday. Shift and Schedule: Weekend availability. Day shift (we are a predominantly daytime venue only) Holidays (particularly suited to university students) Weekends only (suited to people in full time education) Employee Perks Benefits: Option of contracted hours with regular days of work Wine training/tastings Share of tips where appropriate (In spring 2025 this was up to 3 per hr for busy shifts) 28 days holiday a year (full time or pro rata'd holiday for part time staff) Access to pension scheme Culture of training, development with lots of scope for progression Generous staff discount (50% off each month, 20% off across site businesses) Please click on the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of Food Services Assistant, Catering Assistant, Serving Assistant, Kitchen Assistant, Gar on, Front of House Staff, Front of House Assistant, Food Assistant, Service Assistant, Server, Waiter, Waitress, Host, Hostess Food Services Front of House Manager, Front of House, Senior Waiter, Senior Waitress, Bar Tender, Serving Assistant, Catering Assistant, General Assistant, Food and Beverage Staff, Hotel, Bar, Restaurant may also be considered for this role.