Are you the kind of account manager who sees a quiet client and instinctively picks up the phone? Do you find servicing a slightly boring word because for you, every account is a growth opportunity waiting to happen? If yes, read on. I m working exclusively with a brilliantly distinctive Norfolk-based premium branded business who are hiring a Sales Account Manager. They are proudly independent, proudly premium, and their brand sits across luxury retail, high-end hospitality and the kind of specialist channels where buyers care deeply about quality, provenance and story. Sustainability is in their DNA ethical sourcing, fully traceable supply chain, compostable packaging long before any of it became fashionable. They re hiring someone who fits the brand: hungry, dynamic, personable, and the kind of person clients actually look forward to hearing from. About the role This is an account management role with proper commercial bite. You ll own a portfolio of premium customers, build genuine relationships with them, and be accountable for growing their accounts through range extension, NPD launches, brand activation and seizing every opportunity that comes up in conversation. It is absolutely not a softly-softly, order-taking role. This client wants someone with their ear permanently to the ground spotting white space within existing accounts, identifying new business opportunities through their network, and bringing fresh ideas back to the team. If you re an account manager who occasionally wishes you had a bit more hunter in your role, this is for you. What you ll be doing Owning a portfolio of premium accounts managing day-to-day, building joint business plans, and driving sales, profit, distribution and NPD launches against agreed targets. Building genuine, long-term relationships with key buyers across luxury retail and high-end hospitality. Spotting growth opportunities within accounts and going after them range extensions, new lines, activations, gifting opportunities, seasonal pushes. Keeping an ear to the ground for new business through your accounts, competitor activity and market trends. Building accurate forecasts, managing pricing and margin carefully, and making sure operations have the foresight to plan production. Working cross-functionally with marketing, NPD and operations to build compelling customer-facing presentations and joint plans. Representing the brand at trade shows and customer events to the highest standard. What you ll bring to the role Proven account management experience within a premium branded environment food, drink, lifestyle or other quality-led consumer goods would be great. A genuinely hungry, growth-oriented mindset you don t just maintain accounts, you grow them. Strong commercial acumen comfortable with margin, P&L, forecasting and pricing decisions. Confident, personable and credible at every level, from buyer to category director. Sharp on detail forecasts that hold up, presentations that land, follow-through that builds trust. A degree (or equivalent) in Business, Marketing or a related field is ideal, plus excellent IT and CRM skills. Experience selling into luxury retail, premium department stores, high-end hospitality (hotels, fine dining, spas), farm shops, fine food halls or specialist independents. Experience of co-branded products, NPD launches or activation campaigns. Sage 200 or Microsoft Business Central. My client has built solid foundations and are now investing in the people who will help them push further. You ll have real autonomy, a portfolio you can genuinely shape, and the chance to work for a values-led business where sustainability and quality aren t buzzwords they re built into how the company operates every day. Based at their Norwich site, full-time, with the travel you d expect of a national account-management role. This role is being handled exclusively by Select Recruitment Specialists. For a confidential conversation and the full brief, please get in touch with Emma Baylis.
May 17, 2026
Full time
Are you the kind of account manager who sees a quiet client and instinctively picks up the phone? Do you find servicing a slightly boring word because for you, every account is a growth opportunity waiting to happen? If yes, read on. I m working exclusively with a brilliantly distinctive Norfolk-based premium branded business who are hiring a Sales Account Manager. They are proudly independent, proudly premium, and their brand sits across luxury retail, high-end hospitality and the kind of specialist channels where buyers care deeply about quality, provenance and story. Sustainability is in their DNA ethical sourcing, fully traceable supply chain, compostable packaging long before any of it became fashionable. They re hiring someone who fits the brand: hungry, dynamic, personable, and the kind of person clients actually look forward to hearing from. About the role This is an account management role with proper commercial bite. You ll own a portfolio of premium customers, build genuine relationships with them, and be accountable for growing their accounts through range extension, NPD launches, brand activation and seizing every opportunity that comes up in conversation. It is absolutely not a softly-softly, order-taking role. This client wants someone with their ear permanently to the ground spotting white space within existing accounts, identifying new business opportunities through their network, and bringing fresh ideas back to the team. If you re an account manager who occasionally wishes you had a bit more hunter in your role, this is for you. What you ll be doing Owning a portfolio of premium accounts managing day-to-day, building joint business plans, and driving sales, profit, distribution and NPD launches against agreed targets. Building genuine, long-term relationships with key buyers across luxury retail and high-end hospitality. Spotting growth opportunities within accounts and going after them range extensions, new lines, activations, gifting opportunities, seasonal pushes. Keeping an ear to the ground for new business through your accounts, competitor activity and market trends. Building accurate forecasts, managing pricing and margin carefully, and making sure operations have the foresight to plan production. Working cross-functionally with marketing, NPD and operations to build compelling customer-facing presentations and joint plans. Representing the brand at trade shows and customer events to the highest standard. What you ll bring to the role Proven account management experience within a premium branded environment food, drink, lifestyle or other quality-led consumer goods would be great. A genuinely hungry, growth-oriented mindset you don t just maintain accounts, you grow them. Strong commercial acumen comfortable with margin, P&L, forecasting and pricing decisions. Confident, personable and credible at every level, from buyer to category director. Sharp on detail forecasts that hold up, presentations that land, follow-through that builds trust. A degree (or equivalent) in Business, Marketing or a related field is ideal, plus excellent IT and CRM skills. Experience selling into luxury retail, premium department stores, high-end hospitality (hotels, fine dining, spas), farm shops, fine food halls or specialist independents. Experience of co-branded products, NPD launches or activation campaigns. Sage 200 or Microsoft Business Central. My client has built solid foundations and are now investing in the people who will help them push further. You ll have real autonomy, a portfolio you can genuinely shape, and the chance to work for a values-led business where sustainability and quality aren t buzzwords they re built into how the company operates every day. Based at their Norwich site, full-time, with the travel you d expect of a national account-management role. This role is being handled exclusively by Select Recruitment Specialists. For a confidential conversation and the full brief, please get in touch with Emma Baylis.
Location: London (Hybrid) Salary: 100,000 - 110,000 + bonus We're hiring a Channel Foundations Product Manager to lead strategy and delivery across a suite of customer technology products, with a focus on Digital Shelf, Digital Asset Management (DAM) and PXM. This is a senior, business-facing role where you'll shape product roadmaps, influence stakeholders, and drive real commercial impact through scalable digital solutions. What you'll do: Own and deliver product strategy aligned to business priorities Partner with senior stakeholders to turn needs into impactful tech solutions Lead multiple product teams across the full lifecycle Champion agile delivery and continuous improvement Drive performance through KPIs, reporting, and budget ownership What you'll bring: 8+ years' experience in product management within complex tech environments Strong experience across Digital Shelf, DAM and PXM platforms Proven ability to influence at senior level and deliver measurable outcomes Excellent communication and a strong commercial mindset
May 16, 2026
Full time
Location: London (Hybrid) Salary: 100,000 - 110,000 + bonus We're hiring a Channel Foundations Product Manager to lead strategy and delivery across a suite of customer technology products, with a focus on Digital Shelf, Digital Asset Management (DAM) and PXM. This is a senior, business-facing role where you'll shape product roadmaps, influence stakeholders, and drive real commercial impact through scalable digital solutions. What you'll do: Own and deliver product strategy aligned to business priorities Partner with senior stakeholders to turn needs into impactful tech solutions Lead multiple product teams across the full lifecycle Champion agile delivery and continuous improvement Drive performance through KPIs, reporting, and budget ownership What you'll bring: 8+ years' experience in product management within complex tech environments Strong experience across Digital Shelf, DAM and PXM platforms Proven ability to influence at senior level and deliver measurable outcomes Excellent communication and a strong commercial mindset
Santander UK Foundation Communications Manager Reports to: Executive Director, with reporting line subject to review as the team develops Salary: £40,000 - £50,000 pro-rata & staff benefits Location: Hybrid, with a regular London presence Contract: Permanent, part-time, 3 days per week. The Santander UK Foundation is a newly relaunched independent charitable foundation with a single, clear purpose: to improve the lives of the most disadvantaged 16-19-year-olds in Further Education. FE is the most neglected part of the education system - chronically underfunded, under-researched and largely invisible to those with the power to change it. We want to help change that. We have three interconnected aims: to transform the lives of young people facing the most severe disadvantages in FE; to help the sector tell its story and create more change; and to be a best-in-class funder. Our funding will focus on three programme areas: attainment of gateway qualifications, enrichment, and transition into and out of FE - the points at which young people facing disadvantages are most likely to fall behind or fall through the gaps entirely. We will initially fund in England, focusing on general FE colleges where the concentration of disadvantage is greatest, with ambitions to grow our reach across the UK over the course of the strategy. We aim to fund long-term, without restriction wherever possible, across a mixture of direct service provision and systemic work. We will fund concentrated cohorts at any one time so we can invest deeply in learning and improvement alongside the organisations we support. We will put young people at the table when decisions are made. This is a five-year strategy, running to 2030, and these roles sit at the heart of delivering it. We are a small, deliberately lean team in the early stages of building something we believe can genuinely change things. If you are excited by the prospect of joining at the beginning - shaping how the Foundation operates as much as what it does - and share our ambition for what a focused, well-run foundation can achieve in a neglected space, we want to hear from you. The role Storytelling is not a support function at this Foundation; it is central to how we achieve change. The FE sector has long struggled to make its case to the people with the power to fund and influence it. One of our most important contributions is to change that: helping to amplify the sector's voice, amplifying the stories of the young people within it, and ensuring that the evidence we generate through our funding does not sit in reports but reaches the people who need to hear it. This is a focused part-time role spanning communications, storytelling and brand - varied and substantive in equal measure. You will be the Foundation's primary storyteller, brand steward, and media presence, converting research findings, evaluation learnings, and the experiences of young people into compelling communications, whether through writing, film, events, or other media. The ability to make complex or unfamiliar material digestible, human, and impossible to ignore is at the heart of this role. Working alongside Santander will be an important part of the role. The Foundation operates with its own identity and voice, focused on change for young people and the sector, deeply committed to a neglected part of the education system, while remaining part of the Santander brand. Navigating that with both confidence and care, ensuring the Foundation's communications enhance the brand's reputation, and maintaining the trust and alignment that come with aspirations to be a best-in-class Foundation will require creativity and judgment in equal measure. What you will do Build and own the Foundation's communications strategy - establishing the channels, tone, cadence and priorities that will define how the Foundation is seen and heard. Storytelling is at the heart of this: embedding a strong, consistent narrative across everything we produce is as important as how we distribute it. This requires forward planning, editorial judgment and the ability to manage multiple workstreams simultaneously. Lead day-to-day external communications across the website, social channels, press, sector-facing content and core annual outputs such as funding calls and the annual report. The Foundation believes the most powerful route to change is through stories that make the invisible visible - that conviction should run through everything we put out. Supporting the team to help grantees to build storytelling into their funded programmes from the start: commissioning and delivering case study films, written pieces, events and other outputs that bring the work to life for audiences beyond the standard report. Supporting the team to convert research findings, evaluation outputs and sector intelligence into compelling communications - policy notes, opinion pieces, social content and presentations that shift how people think about FE and its young people. Work with the team to build streamlined content production and review processes that maintain high quality across everything the Foundation puts out. Work alongside Santander's communications team to ensure the Foundation's stories land well within the bank and that brand, messaging and the timing of announcements are carefully managed. Support the Foundation's events and convenings - from practitioner roundtables to showcases of grantee work, ensuring these moments are planned, well communicated and followed up effectively. Elevate the voices of young people with lived experience of FE, ensuring they are active participants in shaping and delivering the Foundation's communications rather than simply subjects of them. Who we are looking for Someone who believes, genuinely, that the right story at the right moment can change things and who has the strategic instinct to build the conditions in which those stories can be told consistently and well. You will have strong writing skills and a confident editorial judgment: you know what makes something worth reading, how to make complex things simple without making them shallow, and how to maintain a distinctive voice across very different formats and audiences. You will have experience in marketing, communications, content or media, with a track record of building audiences, creating content that cuts through, and developing communications strategies rather than simply executing them. Experience of working within or alongside a corporate or institutional brand relationship is an advantage. You will be comfortable working in a small, early-stage team where everyone's work connects to everyone else's, and where the communications function is being built from the ground up. You will understand that this role is not just about communicating what the Foundation does, but about being part of how it thinks about what it does and why. You will have a genuine commitment to elevating the voices of young people, not as a communications device, but as a reflection of how the Foundation believes change happens. Experience of working with young people or communities as active participants in communications, rather than as subjects of it, would be particularly welcome. A connection to FE, or to the young people the Foundation serves, would mean a great deal. But what matters most is a genuine belief that these young people and the sector deserve to be seen - and the skills and judgment to make sure they are. Essential skills, qualities and experience Demonstrable experience in communications, content or media, with a track record of developing and delivering communications strategies rather than simply executing them. Exceptional writing skills and a confident editorial judgment, with the ability to produce compelling content across a range of formats and audiences, and to maintain a consistent, distinctive voice throughout. Proven ability to convert complex or technical material - including research findings and evaluation outputs - into accessible, engaging communications. Experience of building and managing external communications channels, including digital and social media, press and sector-facing content. Experience of working with or alongside a corporate or institutional brand, with the sensitivity and confidence to navigate that relationship effectively. A genuine commitment to elevating the voices of young people or communities as active participants in communications, not simply as subjects. Comfortable working in a small, early-stage team and able to operate both strategically and hands-on, and to build processes and ways of working as well as deliver output. Desirable Experience in the charity, social policy, education or public sector. Familiarity with or connection to the Further Education sector and the young people within it. Experience of commissioning or producing multimedia content, including film, events or podcasts. Experience of working with charities to develop their communications and storytelling capacity. Experience of working with corporate foundations or in a context that involves managing a relationship with a founding organisation and brand partner. Encouraging diversity We recognise that job descriptions can read as a wish list rather than a genuine guide to what matters . click apply for full job details
May 14, 2026
Full time
Santander UK Foundation Communications Manager Reports to: Executive Director, with reporting line subject to review as the team develops Salary: £40,000 - £50,000 pro-rata & staff benefits Location: Hybrid, with a regular London presence Contract: Permanent, part-time, 3 days per week. The Santander UK Foundation is a newly relaunched independent charitable foundation with a single, clear purpose: to improve the lives of the most disadvantaged 16-19-year-olds in Further Education. FE is the most neglected part of the education system - chronically underfunded, under-researched and largely invisible to those with the power to change it. We want to help change that. We have three interconnected aims: to transform the lives of young people facing the most severe disadvantages in FE; to help the sector tell its story and create more change; and to be a best-in-class funder. Our funding will focus on three programme areas: attainment of gateway qualifications, enrichment, and transition into and out of FE - the points at which young people facing disadvantages are most likely to fall behind or fall through the gaps entirely. We will initially fund in England, focusing on general FE colleges where the concentration of disadvantage is greatest, with ambitions to grow our reach across the UK over the course of the strategy. We aim to fund long-term, without restriction wherever possible, across a mixture of direct service provision and systemic work. We will fund concentrated cohorts at any one time so we can invest deeply in learning and improvement alongside the organisations we support. We will put young people at the table when decisions are made. This is a five-year strategy, running to 2030, and these roles sit at the heart of delivering it. We are a small, deliberately lean team in the early stages of building something we believe can genuinely change things. If you are excited by the prospect of joining at the beginning - shaping how the Foundation operates as much as what it does - and share our ambition for what a focused, well-run foundation can achieve in a neglected space, we want to hear from you. The role Storytelling is not a support function at this Foundation; it is central to how we achieve change. The FE sector has long struggled to make its case to the people with the power to fund and influence it. One of our most important contributions is to change that: helping to amplify the sector's voice, amplifying the stories of the young people within it, and ensuring that the evidence we generate through our funding does not sit in reports but reaches the people who need to hear it. This is a focused part-time role spanning communications, storytelling and brand - varied and substantive in equal measure. You will be the Foundation's primary storyteller, brand steward, and media presence, converting research findings, evaluation learnings, and the experiences of young people into compelling communications, whether through writing, film, events, or other media. The ability to make complex or unfamiliar material digestible, human, and impossible to ignore is at the heart of this role. Working alongside Santander will be an important part of the role. The Foundation operates with its own identity and voice, focused on change for young people and the sector, deeply committed to a neglected part of the education system, while remaining part of the Santander brand. Navigating that with both confidence and care, ensuring the Foundation's communications enhance the brand's reputation, and maintaining the trust and alignment that come with aspirations to be a best-in-class Foundation will require creativity and judgment in equal measure. What you will do Build and own the Foundation's communications strategy - establishing the channels, tone, cadence and priorities that will define how the Foundation is seen and heard. Storytelling is at the heart of this: embedding a strong, consistent narrative across everything we produce is as important as how we distribute it. This requires forward planning, editorial judgment and the ability to manage multiple workstreams simultaneously. Lead day-to-day external communications across the website, social channels, press, sector-facing content and core annual outputs such as funding calls and the annual report. The Foundation believes the most powerful route to change is through stories that make the invisible visible - that conviction should run through everything we put out. Supporting the team to help grantees to build storytelling into their funded programmes from the start: commissioning and delivering case study films, written pieces, events and other outputs that bring the work to life for audiences beyond the standard report. Supporting the team to convert research findings, evaluation outputs and sector intelligence into compelling communications - policy notes, opinion pieces, social content and presentations that shift how people think about FE and its young people. Work with the team to build streamlined content production and review processes that maintain high quality across everything the Foundation puts out. Work alongside Santander's communications team to ensure the Foundation's stories land well within the bank and that brand, messaging and the timing of announcements are carefully managed. Support the Foundation's events and convenings - from practitioner roundtables to showcases of grantee work, ensuring these moments are planned, well communicated and followed up effectively. Elevate the voices of young people with lived experience of FE, ensuring they are active participants in shaping and delivering the Foundation's communications rather than simply subjects of them. Who we are looking for Someone who believes, genuinely, that the right story at the right moment can change things and who has the strategic instinct to build the conditions in which those stories can be told consistently and well. You will have strong writing skills and a confident editorial judgment: you know what makes something worth reading, how to make complex things simple without making them shallow, and how to maintain a distinctive voice across very different formats and audiences. You will have experience in marketing, communications, content or media, with a track record of building audiences, creating content that cuts through, and developing communications strategies rather than simply executing them. Experience of working within or alongside a corporate or institutional brand relationship is an advantage. You will be comfortable working in a small, early-stage team where everyone's work connects to everyone else's, and where the communications function is being built from the ground up. You will understand that this role is not just about communicating what the Foundation does, but about being part of how it thinks about what it does and why. You will have a genuine commitment to elevating the voices of young people, not as a communications device, but as a reflection of how the Foundation believes change happens. Experience of working with young people or communities as active participants in communications, rather than as subjects of it, would be particularly welcome. A connection to FE, or to the young people the Foundation serves, would mean a great deal. But what matters most is a genuine belief that these young people and the sector deserve to be seen - and the skills and judgment to make sure they are. Essential skills, qualities and experience Demonstrable experience in communications, content or media, with a track record of developing and delivering communications strategies rather than simply executing them. Exceptional writing skills and a confident editorial judgment, with the ability to produce compelling content across a range of formats and audiences, and to maintain a consistent, distinctive voice throughout. Proven ability to convert complex or technical material - including research findings and evaluation outputs - into accessible, engaging communications. Experience of building and managing external communications channels, including digital and social media, press and sector-facing content. Experience of working with or alongside a corporate or institutional brand, with the sensitivity and confidence to navigate that relationship effectively. A genuine commitment to elevating the voices of young people or communities as active participants in communications, not simply as subjects. Comfortable working in a small, early-stage team and able to operate both strategically and hands-on, and to build processes and ways of working as well as deliver output. Desirable Experience in the charity, social policy, education or public sector. Familiarity with or connection to the Further Education sector and the young people within it. Experience of commissioning or producing multimedia content, including film, events or podcasts. Experience of working with charities to develop their communications and storytelling capacity. Experience of working with corporate foundations or in a context that involves managing a relationship with a founding organisation and brand partner. Encouraging diversity We recognise that job descriptions can read as a wish list rather than a genuine guide to what matters . click apply for full job details
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
Oct 01, 2025
Full time
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
Position: Senior Officer Direct Marketing Contract type: Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities: you will be a confident communicator and experienced project manager, with a strong knowledge of donor development key touchpoints and best practice, as well as a tracked record of managing telemarketing and Direct Mail campaigns You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have a Diversity & Inclusion Working Group that supports the delivery of the charity s goals for diversity, equity and inclusion, and brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many different ways, including the element of working from home and flexible hours. UK for UNHCR operates a hybrid working policy, with staff working in the office 1-2 days a week and the remainder from home. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the overall donor development offline programme for both cash and committed donors, ensuring a strong onboarding and onward journey is in place, and that key touchpoints are leveraged to deepen engagement and increase donors Lifetime Value. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Provide colleagues with strategic guidance, and technical support if required, to deliver warm appeals via Direct Mail that meet six-figures campaign targets. Manage our Telemarketing programme, to successfully launch and deliver activities such as conversion, upgrade, reactivation, and welcome calling. Ensure an insight-led thanking programme is in place, with key moments identified throughout the year to acknowledge support and communicate impact. Work with key stakeholders across digital and offline teams to ensure we maintain a strong retention rate whilst growing our Regular Giving file. Remain flexible and rapidly respond to emergency situations. Work with our Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Work with our suppliers to ensure campaign fulfilment is in place and collaborate with our Supporter Care function to monitor responses and identify issues/opportunities. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment, ideally in a medium-to-big-size charity. Experience in managing onboarding and ongoing donor development activities. Experience of scoping, briefing in, managing, and delivering integrated fundraising campaigns that delivered against budget. Experience of managing Telemarketing campaigns with a tracked record of successes Strong experience in delivering and managing all aspects of successful Direct Mail campaigns. Understanding of digital fundraising best practice and how digital channels can integrate and support offline activities to increase donors Lifetime Value Experience of working with suppliers, including campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Ability to work independently and proactively identify new fundraising opportunities. Ability to multi-task and to work under strict deadlines. Excellent written and verbal communication skills with the ability to give constructive and coherent feedback. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing, best practice, trends and compliance. Strong numeracy skills with the ability to analyse results and identify trends. Ability to recognise, understand and manage your own emotions and the emotions of others. Excellent stakeholder and relationship management. Proficiency in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Please note that there is no set application deadline as we are reviewing applications on a rolling basis. We therefore recommend to submit your application as soon as possible. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please don't hesitate to contact us and we will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
Sep 26, 2025
Full time
Position: Senior Officer Direct Marketing Contract type: Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities: you will be a confident communicator and experienced project manager, with a strong knowledge of donor development key touchpoints and best practice, as well as a tracked record of managing telemarketing and Direct Mail campaigns You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have a Diversity & Inclusion Working Group that supports the delivery of the charity s goals for diversity, equity and inclusion, and brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many different ways, including the element of working from home and flexible hours. UK for UNHCR operates a hybrid working policy, with staff working in the office 1-2 days a week and the remainder from home. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the overall donor development offline programme for both cash and committed donors, ensuring a strong onboarding and onward journey is in place, and that key touchpoints are leveraged to deepen engagement and increase donors Lifetime Value. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Provide colleagues with strategic guidance, and technical support if required, to deliver warm appeals via Direct Mail that meet six-figures campaign targets. Manage our Telemarketing programme, to successfully launch and deliver activities such as conversion, upgrade, reactivation, and welcome calling. Ensure an insight-led thanking programme is in place, with key moments identified throughout the year to acknowledge support and communicate impact. Work with key stakeholders across digital and offline teams to ensure we maintain a strong retention rate whilst growing our Regular Giving file. Remain flexible and rapidly respond to emergency situations. Work with our Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Work with our suppliers to ensure campaign fulfilment is in place and collaborate with our Supporter Care function to monitor responses and identify issues/opportunities. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment, ideally in a medium-to-big-size charity. Experience in managing onboarding and ongoing donor development activities. Experience of scoping, briefing in, managing, and delivering integrated fundraising campaigns that delivered against budget. Experience of managing Telemarketing campaigns with a tracked record of successes Strong experience in delivering and managing all aspects of successful Direct Mail campaigns. Understanding of digital fundraising best practice and how digital channels can integrate and support offline activities to increase donors Lifetime Value Experience of working with suppliers, including campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Ability to work independently and proactively identify new fundraising opportunities. Ability to multi-task and to work under strict deadlines. Excellent written and verbal communication skills with the ability to give constructive and coherent feedback. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing, best practice, trends and compliance. Strong numeracy skills with the ability to analyse results and identify trends. Ability to recognise, understand and manage your own emotions and the emotions of others. Excellent stakeholder and relationship management. Proficiency in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Please note that there is no set application deadline as we are reviewing applications on a rolling basis. We therefore recommend to submit your application as soon as possible. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please don't hesitate to contact us and we will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
