76 jobs found

A well-established Insurance business with a strong track record of growth is looking to recruit a Trainee Claims Handler to join their friendly, professional team. This is a great opportunity for someone looking to build a long-term career in claims. You'll receive full training to deliver an effective claims service, supporting the management of Legal Expenses Insurance claims, including: Personal Injury (motor and non-motor) Employment disputes Property-related claims What you'll be doing as a Claims Handler (with training and support): Reviewing new claims to confirm policy cover and if policy conditions are met Drafting clear correspondence, including declinature letters where claims are not covered Preparing and issuing claim acknowledgement letters, updates and statements to clients and/or solicitors Reviewing solicitor responses and assisting with negotiating terms Supporting the appointment of solicitors and helping to prepare initial cost estimates Monitoring and accurately recording costs throughout the claim Obtaining advice from external specialists on more complex cases (with guidance from senior colleagues) Referring files to costs auditors where required prior to settlement of bills Closing files on settlement and ensuring diaries/logs are kept up to date What we're looking for as a Trainee Claims Handler: Clear, confident communication skills (written and verbal) Strong attention to detail and a good standard of written English/letter writing A genuine interest in building a career in Insurance/claims Strong academic background Due to the office location, you'll need your own transport and there is free parking.

Keoghs LLP Complex Injury Team Full-time 35 hours per week Monday-Friday Are you looking to develop your career in complex and high-value personal injury work? Keoghs is looking for a dedicated Complex Injury Paralegal to join our successful and supportive Complex Injury Team in Southampton. This is a role where you will gain hands-on experience assisting with large loss , catastrophic injury , and high-value multi-track claims -including brain, spinal, amputation, and fatal injury cases . If you're currently working in a personal injury paralegal or SCT / FT file handling role and are looking to advance your career in complex injury litigation, we'd love to hear from you. What You'll Be Doing Working closely with a Lead Lawyer and wider Complex Injury Team, you'll support the progression of high-value personal injury matters from instruction through to resolution. Duties will include: File & Case Support Preparing, filing, serving, and diarising basic court documents and hearing dates Liaising with experts, counsel, insureds, and witnesses Coordinating conferences, hearings, joint settlement meetings, and expert appointments Managing CRU registrations, updates, and settlement notifications Reviewing medical records, photographic evidence, and surveillance footage Drafting summaries, mandates, and applications for records and police reports Redacting documents to maintain privilege and GDPR compliance Taking and fielding calls from all parties involved in the claims As Your Skills Develop With experience and supervision, you'll progress to tasks including: Preparing instructions to counsel Drafting witness statements and liaising with witnesses Preparing and reviewing disclosure Attending client meetings and preparing notes Drafting updates to clients and more complex court documentation What we're looking for Essential Skills & Experience Prior experience in a litigated role - assistant or file handler (6 months min) Prior experience in personal injury - assistant or file handler (6 months min) Minimum of 5 GCSEs (grade 5/C or above) Demonstrable interest in law (e.g. LPC, CILEX, or experience in a legal environment) Strong communication and telephone skills Confident, organised, and able to manage competing priorities High attention to detail-especially when tasks are repetitive Good IT, literacy, and administrative skills A proactive team player with the flexibility to support the needs of the team Ability to work in line with the SRA Code of Conduct Soft Skills Team Commitment - Values collaboration and others' perspectives Resilience - Calm under pressure Growth Mindset - Keen to develop and improve Adaptability - Embraces change positively Client-Focused Thinking - Adds value through service quality Commercial Awareness - Understands broader business implications Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

We are looking for an experienced Complaint Handler who is passionate about finding fair outcomes for customers. You will be loading motor finance complaints onto the system, discussing the complaint with the customer over the phone, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter. You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working two days in office and three days from home each week once you have passed their training program. What you'll be doing as a Complaint Handler: Taking ownership of a pipeline of complaint cases from start to resolution. Speaking to customers on the phone to discuss the complaint case and provide updates. Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly. Collecting and reviewing information from customers regarding their motor finance agreement. Taking responsibility for queries/issues through to resolution. Deciding fair outcomes for both customers and the business. Writing templated outcome letters to the customers. Managing expectations of all internal and external customers. We're looking for a Complaint Handler with: Previous experience complaint handling and complaint resolution. Previous financial services experience. Telephone experience. Confidence handling multiple workstreams. Strong attention to detail. Commutable distance to Bracknell. Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm. Location: Bracknell. This can reduce to 2 days a week in office and three days from home after training and sign off. Parking: Yes Contract: 3 months initially with opportunity to extend. Training: On site full time for the first 4 - 6 weeks. This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell. If you're excited to join a rewarding company as a Complaints Investigator, then please click apply online and upload an updated copy of your CV. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. To help you stay safe in your job search we will never ask for your bank details at the application stage . Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

We are an FCA-regulated claims management company, authorised to advise, investigate, and represent clients. We are seeking a Litigation Executive/ Senior Claim Handler with proven experience in claimant s accident management, credit hire, and personal injury claims. This is an excellent opportunity for a driven and knowledgeable professional looking to advance their career and play a key role in the firm s continued success. Key Responsibilities You will manage a caseload and lead a team of claim handlers, overseeing all aspects of claims and client service. Your duties will include: Handle a variety of personal injury and property damage claims Provide technical guidance and mentoring to junior team members. Conduct audits and contribute to departmental training and development. Collaborate with internal teams, including credit hire, fraud, and losses. Ensure compliance with claims philosophy, procedures, and service levels. Support change initiatives and continuous improvement efforts Meeting key performance indicators (KPIs) Requirements Minimum 3 years experience in personal injury claims handling. Strong knowledge of RTA, indemnity, liability, Article 75, Civil Procedure Rules (CPR), credit hire, case laws and costs. Experience with OIC/MOJ portals and small track claims. Excellent communication, negotiation, client care abilities and analytical skills. Ability to manage cases from inception to resolution independently Ability to supervise and manage a team. Sound judgment and decision-making skills Benefits Competitive salary This is an office-based role in Stratford, London, E15, near Pudding Mill Lane station on the DLR.

We are recruiting for multiple Customer Service / Complaints Handlers for a leading global financial services organisation in Redhill. This is a fast-paced, regulated environment where you'll manage customer complaints from receipt through to resolution, ensuring fair, accurate, and compliant outcomes. Customer Service / Complaints Handlers Redhill £15.66 per hour Mon-Fri, 9am-5pm Temporary (up to 6 months) Start Date: TBC Key Responsibilities: Handling customer complaints via phone and written communication. Investigating issues and identifying resolutions. Writing clear, professional responses. Liaising with internal teams and third parties. Maintaining accurate case records and meeting service standards. What We are Looking For: Previous customer service or complaints experience. Strong communication and problem-solving skills. Ability to manage high workloads in a busy environment. Organised, proactive, and detail-focused approach. Initial office-based training, followed by hybrid working. Excellent opportunity to gain experience within a well-established global business. For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

Job Title: Claims Handler / Paralegal Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Bulkhaul Limited provide a global service for the distribution of bulk liquids and powders and has representation in over 100 countries worldwide. The operation is controlled from our corporate headquarters in Middlesbrough, supported by Bulkhaul offices strategically located in the United States, Japan, Singapore, Korea, Brazil, Belgium and Germany. About The Role: Continued growth of our business provides several career opportunities within the organisation. We are now seeking a highly motivated individual to join our Claims team on a full-time basis at our head office in Middlesbrough. The successful candidate will report to the Solicitor Claims Manager and will be responsible for a varied caseload of claims involving our vast tank container and vehicle fleet. The position available is a busy, challenging role and requires a high level of commitment. Key Responsibilities Managing a large and varied caseload, from inception to conclusion, in compliance with the Company's Claims Handling Procedure. Liaising with colleagues, customers, and suppliers to obtain all relevant documentation in support of claims within designated areas. Reviewing available information to make an informed decision on liability. General debt recovery - both domestic and international. Managing own caseload and liaising with third parties as required. About you: Core Skills/Attributes: Exceptional organisational skills and ability to prioritise multiple claims efficiently. Strong interpersonal skills, ability to work with and support individuals within the Claims Department and correspond effectively with colleagues and third parties domestically and internationally. Excellent written and verbal communication skills. Ability to meet deadlines and manage multiple tasks. Good time management Desired experience: Previous experience within a Paralegal/claims handling role or within the shipping/transportation or freight forwarding industry is advantageous but not essential. Why should you apply? Various Pension Schemes. Private Health Cover, with access to a Digital GP. Death in Service Benefit. Annual Pay review. 33 days holiday per annum, including bank holidays. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security, and secure onsite parking. Own transport is recommended due to location (public transport services are available). Opportunities for career development and progression within a global company. Comprehensive training. Employee assistance program and well-being initiatives. Additional Information: Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and become a key player in a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Please note that the role may not always be visible straight away on the careers page and therefore to apply if this role doesn't appear, you will need to click on the apply now button on another role and you will be given the option to select from a drop down of jobs. You should be able to then select the correct role from the drop down to proceed. Candidates with the relevant experience or job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Paralegal, Legal Claims Administrator, Legal Secretary may all be considered.

Michael Page have partnered with a reputable and progressive Insurance Business in Morley to recruit for a Claims Handler to join their team on a Permanent Basis to start asap. The business are significantly growing have lots of exciting plans for the year in terms of expansion within the department if you are experienced within customer services and passionate about helping and supporting clients we would love to hear from you. Client Details Michael Page have partnered with a reputable and progressive Insurance Business in Morley to recruit for a Claims Handler to join their team on a Permanent Basis to start asap. The business are significantly growing have lots of exciting plans for the year in terms of expansion within the department if you are experienced within customer services and passionate about helping and supporting clients we would love to hear from you. Description As a Claims Handler you will be working as part of a team to support customers with their active cases in relation to their existing products and services. You will be the initial first point of contact for customers gathering all supporting documentation and handling claims and complex cases from start to finish. The role will be mainly supporting customers over the telephone and email alongside occasional webchat platforms and social media. Profile Previous claims or customer service experience Confident telephone manner and excellent communication skills Thrive in a busy targeted environment Passionate about helping and supporting customers An excellent team player Job Offer Salary of £26200+ reputable insurance business in Morley+ exciting time to join the team+ good progression and development+ competitive benefits package+ free parking+ accessible location from Leeds and Bradford+ great team and culture+ no shift patterns or weekends+ immediate interviews being held please apply now to avoid disappointment

Solicitor / Legal Executive / Senior Case Handler Annual Salary: To be discussed Location: Bristol Job Type: Hybrid (2 days in office) Join a respected national law firm in their Serious and Catastrophic Claimant Personal Injury team. We are seeking a professional specialising in personal injury, particularly concerning vulnerable road users such as cyclists, motorcyclists, and pedestrians. This role involves handling a variety of cases, from fractures to moderate brain injuries and psychiatric injuries. Day-to-day of the role: Manage a mixed caseload of Fast Track and Intermediate Track cases. Ensure full compliance with agreed service standards. Communicate effectively with individuals and insurer clients. Conduct training and case planning with trainee case handlers, including supervision duties as directed. Participate actively in weekly meetings and attend networking events and business development activities. Handle administration and other duties as required. Required Skills & Qualifications: Proven experience in managing your own caseload. Strong capability in handling all aspects of litigation. Computer literacy and ability to undertake your own typing. Excellent communication and organisational skills. Ability to work effectively within deadlines. Common-sense approach to work, showing enthusiasm and initiative. Team player with the ability to manage expectations from both internal and external clients. Benefits: Competitive salary. Hybrid working model allowing flexibility. Opportunities for professional development and participation in networking events. Supportive team environment. To apply for this Solicitor / Legal Executive / Senior Case Handler position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Complaints Handler - Remote Banking & Financial Services Salary 30,000 Work from home from day one! Contract: Permanent, Full Time (40hrs), between the hours of 8am - 8pm, Monday to Saturday Start Dates: Various from 1st of June onwards My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

We're looking for an experienced and proactive Remortgage Case Handler to join the growing conveyancing team at Sort Group. This is an excellent opportunity for a conveyancing professional with remortgage experience to manage a full caseload within a fast-paced and supportive environment. You'll handle transactions from instruction through to completion and post-completion, ensuring matters are progressed efficiently while delivering a high standard of client care. Working closely with lenders, brokers, introducers, and internal support teams, you'll play a key role in maintaining service excellence and ensuring compliance with all regulatory requirements. What you'll be doing: Managing a full caseload of remortgage files from instruction through to completion and post-completion Handling freehold, leasehold, and unregistered remortgage matters Reviewing title documentation and identifying any defects, restrictions, or issues Managing mortgage offers and ensuring all lender conditions are satisfied Liaising with clients, lenders, brokers, landlords, management companies, and third parties Drafting reports to clients and lenders where required Delegating administrative tasks appropriately whilst retaining overall responsibility for file progression Ensuring all matters are progressed in line with internal SLAs and lender expectations Managing post-completion requirements and resolving Land Registry requisitions Supporting junior team members where required and contributing positively to team development Handling escalated client or introducer queries professionally and efficiently Where you'll be: This role can be based from any of our offices in Derby, South Shields, or Gosforth, working alongside an experienced and supportive conveyancing team within a growing legal and property services group. Hybrid working opportunities may be available depending on experience and business requirements. Requirements What we're looking for: Minimum of 2 years' conveyancing experience, ideally within a remortgage environment Experience managing a full caseload with minimal supervision Strong understanding of the remortgage process from instruction through to post-completion Experience dealing with freehold, leasehold, and ideally unregistered matters Excellent organisational skills and attention to detail Strong client care and communication skills with a professional telephone manner Ability to manage competing priorities within a fast-paced environment Good IT skills, including experience using Case Management Systems Strong understanding of CLC/SRA compliance obligations, AML regulations, cyber security awareness, and data protection requirements Ability to work independently whilst also contributing positively within a team A calm, professional, and proactive approach under pressure Benefits Salary: Up to £35,000, depending on experience Ongoing training, development, and progression opportunities within a growing business About Sort Group: Sort Group is a group of forward-thinking businesses operating across legal, financial, and prope

Are you looking to kick-start your career in a fast-paced, professional environment?Do you have an interest in property law? Are you eager to gain exposure in the property law space, with a company that values your development? If so, this could be the perfect opportunity for you. A forward-thinking and growing business is seeking enthusiastic and detail-oriented Claims Handlers to join their dynamic team. This is an exciting chance for ambitious individuals to gain valuable experience within the Property Law space, while building a rewarding long-term career. In this role, Claims Handlers are responsible for managing a high volume of claims with speed and accuracy, ensuring each case is resolved efficiently while maintaining exceptional customer service standards. You'll review and validate claim documentation, uphold compliance with internal procedures and industry regulations, and maintain accurate records throughout the process. Communication is key, and you'll work closely with clients and colleagues across departments to resolve queries and keep claims moving forward. You'll be joining a collaborative team that values your input and encourages continuous improvement. The company offers full training and ongoing development, giving you the tools to grow your skills and progress within a supportive and professional environment. Previous experience in a claim handling role, where you are dealing with high-volume calls would be desirable. You must have strong organisational skills and an ability to manage multiple tasks simultaneously. This is a fantastic opportunity for someone to kick-start or continue their career in the property law space! This is an office-based opportunity and due to the location of the Hertford-based office, this role is commutable from Ware, Buntingford, Welwyn Garden City, Puckeridge, Sawbridgeworth, Hoddesdon, Broxbourne, Stevenage, Knebworth and Bishops Stortford. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Job Title: Motor Claims Handler Location: Liverpool or Sevenoaks with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: Validate all claims for indemnity and fraud. Assess liability including communication of our decision. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. Accurate quantum assessment of claims presented using the relevant tools available to assist. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. Ensure indemnity spend is minimized by commercial decision making. Proactive diary management to monitor and progress cases. Application and investigation to ensure accurate reserves in line with company guidelines. Accountability for own performance against set objectives. Adherence to best practice and key strategies. Effective file and portfolio management. Assist with coaching and mentoring of less experienced handlers. Any other Ad hoc task as the needs of the business dictate What we're looking for: Persuasive, strong and confident communicator with the ability to relationship manage. Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as part of a team. Ability to work in a culture of openness, trust, and respect. Strong organisation skills with the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.

Ombudsman Case Handler Do you have a passion for fairness and want to do work that makes a positive difference to someone's life? Are you skilled in complaint handling and providing excellent customer service? We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider. Full training and mentoring will be given, and we'd welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. Due to the extended remit in Wales, Welsh speaking applicants would be particularly welcomed; please include this skill on your CV when you apply. If this opportunity sounds like something you're interested in, then apply today! This is a fantastic hybrid working opportunity with a flexible organisation. Position: Case-handler Location: Reading/Hybrid Hours: Full-time, 35 Hours per week (part-time working considered) Salary: Starting salary £35,625 Contract: Permanent Closing Date: 10:00am, 27 May 2026 Interviews: Week commencing 22nd June Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay About the Organisation The vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond. About the Role As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges. Full training will be provided, and a mentor will be at hand to help support and help you understand the needs and demands of the role. Full details of the job and person specification can be found once you click to apply, along with more information about what it's like to work here. Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period (6 months). All successful candidates will start at the starting salary point shown and this is non-negotiable. Responsibilities include: Determine whether complaints are eligible for review and communicate decisions to students; Request and obtain documentation and information from higher education providers, students and student representatives; Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints; Provide effective guidance to students, student representatives and providers on the case-handling process, possible remedies and typical timeframes; Conduct reviews of complaints, draft and issue Complaint Outcomes About You You will have: Excellent written and oral/ telephone/video call communication skills. Excellent interpersonal skills. A customer service focus. High level of accuracy and attention to detail. Ability and willingness to learn new processes and procedures with a positive attitude. Resilience to work in a demanding and high-volume environment. Comfortable with technology and with the ability to adjust to new and changing IT systems and processes. Strong and recent experience of using Microsoft Word, Excel and Outlook. The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered. Qualifications Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Keoghs LLP, a leading insurance law firm in the UK, is seeking a talented insurance lawyer to join our dynamic Property Risks and Coverage Team. With a flexible location policy and the opportunity for hybrid working, this is an exciting opportunity for the right candidate to make a real impact. We do, however, require a minimum of one day per week in the office. As part of our team, you'll collaborate on large and complex cases, tackling some of the most significant property damage and insurance coverage claims in the UK. Your role will involve handling your own caseload while supporting a lead lawyer on high-value cases often exceeding £1 million. You'll also participate in delivering training seminars and workshops to various insurer clients, contributing to client development, and preparing and presenting seminars on technical legal issues. If you're ready to take on challenging and rewarding work in a supportive and innovative environment, we'd love to hear from you! Key Responsibilities Case Management: Independently handle a caseload from start to finish. When assisting a Large and Complex Lead Lawyer, tasks will include: Reviewing documents and preparing draft advices to clients. Crafting bespoke coverage advices. Supporting all aspects of the litigation process. Analyzing issues of coverage, liability, quantum, and strategy. Conducting thorough investigations. Preparing first draft instructions to counsel and experts. Performing legal research and document searches. Attending client meetings, strategy discussions, and conferences for note-taking and follow-up Ensuring compliance with SRA Standards & Regulations. For Cases Managed Independently: Handle all aspects of case management. Draft applications and court proceedings. Engage in settlement negotiations, roundtable discussions, and ADR. Note: The above is not an exhaustive list and other tasks may be delegated as required. Working Hours 35 hours per week, Monday - Friday, 9am - 5pm, with 1 unpaid hour for lunch. Primary location is London, with additional hours as needed to meet client and court obligations. Skills, Knowledge and Expertise Essential Qualifications and Experience: Legal Qualification: Solicitor/FILEX Experience: Previous defendant property insurance litigation experience Knowledge: Thorough understanding of disputes and claims handled by the department and our insurer client Technical Expertise: Familiarity with product liability, breach of contract, negligence, property law, and insurance coverage issues Desirable: Customer Relations: Experience dealing with challenging customers Required Soft Skills: Prioritization: Strong ability to manage and prioritize workload effectively Attention to Detail: Keen eye for detail in all tasks Technical Proficiency: Comfortable working with case management systems Communication: Excellent interpersonal skills for liaising with senior claims handlers and managing major litigation Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Solicitor / Legal Executive / Senior Case Handler Annual Salary: To be discussed Location: Bristol Job Type: Hybrid (2 days in office) Join a respected national law firm in their Serious and Catastrophic Claimant Personal Injury team. We are seeking a professional specialising in personal injury, particularly concerning vulnerable road users such as cyclists, motorcyclists, and pedestrians. This role involves handling a variety of cases, from fractures to moderate brain injuries and psychiatric injuries. Day-to-day of the role: Manage a mixed caseload of Fast Track and Intermediate Track cases. Ensure full compliance with agreed service standards. Communicate effectively with individuals and insurer clients. Conduct training and case planning with trainee case handlers, including supervision duties as directed. Participate actively in weekly meetings and attend networking events and business development activities. Handle administration and other duties as required. Required Skills & Qualifications: Proven experience in managing your own caseload. Strong capability in handling all aspects of litigation. Computer literacy and ability to undertake your own typing. Excellent communication and organisational skills. Ability to work effectively within deadlines. Common-sense approach to work, showing enthusiasm and initiative. Team player with the ability to manage expectations from both internal and external clients. Benefits: Competitive salary. Hybrid working model allowing flexibility. Opportunities for professional development and participation in networking events. Supportive team environment. To apply for this Solicitor / Legal Executive / Senior Case Handler position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

This is an excellent opportunity for an experienced Claims professional to join our Client's growing team. They are market leaders and growing their business strongly and keen to continue to add more talented people into their friendly team. The role involves handling a very wide variety of Liability claims (including Professional Indemnity, Employment Liability, Public Liability) for a wide variety of clients, who they have a close and long standing relationships with. You'll be an experienced Claims Handler and a strong negotiator who is comfortable working closely with Solicitors and discussing settlements. Also in a hands-on Technical role involving policy interpretation, liability assessment, and negotiation. This is a fantastic opportunity for someone looking to step into a role where you'd be challenged with a range of complex Claims issues and with strong technical and client service exposure. Our Client is very focused on professional training and career development; they support your professional qualifications and provide progression opportunities. The responsibilities of the Claims Handler role will include: Managing a caseload of claims, investigating the details of each claim, assessing the claims against the policy terms and conditions. Conducting thorough investigations by contacting relevant parties and reviewing documentation. Identifying potential fraud or suspicious claims and report Negotiating and managing fee agreements with Claimants' representatives. Communicating claim status updates to policyholders/partners regularly, ensuring transparency throughout the process. To be a successful Claims Handler you will demonstrate: Experience handling Liability claims. Strong negotiation, communication, and stakeholder management skills. Excellent analytical and problem-solving abilities to assess claim details and make informed decisions. Detail-oriented with the ability to manage a high volume of claims accurately and efficiently. Initially to facilitate your training and to enable you to build your internal network, you will be full-time office-based, after which you can work on a hybrid basis.

Temp job: Investigation Officer-Case handler-Complaint handler Your new company An independent regulator based in Manchester city centre is recruiting for experienced Investigation Officers to join their busy team. Your new role You will be making enquires into complaints, obtaining relevant information and evidence to make decisions. Conducting one-to-one discussions with experts and managing caseloads throughout the progression of the investigation. Manage and progress cases and enquiries in accordance with agreed guidelines, policies, and procedures Collect, evaluate, and analyse information and evidence, recommending appropriate courses of action. Draft clear, concise summaries and recommendations for decision-makers Liaise effectively with colleagues and external parties to build strong working relationships Accurately record and maintain case information using the in-house CRM system Participate in regular case review meetings with senior managers Support the supervision, coaching, and development of colleagues where required Work collaboratively with colleagues to ensure effective cover arrangements during periods of absence Consistently meet performance targets relating to timeliness and quality of work What you'll need to succeed Ability to work within established policies and proceduresStrong confidentiality and data handling skillsHigh levels of accuracy and attention to detailAbility to manage multiple tasks and competing prioritiesExcellent analytical and critical thinking skillsAbility to evaluate complex information and reach sound conclusionsExperience managing complex casework and varied caseloadsAbility to produce clear recommendations under time pressureClear, concise and accurate written communicationProfessional and confident communicator with internal and external contactsAbility to work effectively independently and as part of a teamWillingness to engage openly in collaborative discussionsConfidence supporting less experienced colleaguesUnderstanding of the legislative and regulatory environment What you'll get in return 35 hour working week, Monday to Friday. 9am till 5pm Hybrid working Offices in the heart of Manchester city centre £17.29 per hour plus holiday pay ASAP start What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Mortgage Operation Supervisor Leicester / Ipswich / Bradford (multi-site) Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We're looking for an Mortgage Operation Supervisor to support the day-to-day running of a busy mortgage and protection administration team. This is a fantastic opportunity to step into a leadership role where you'll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion. The Role You'll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards. Key responsibilities include: Managing and motivating a team to achieve performance targets and SLAs Supporting mortgage and protection cases from submission through to completion Communicating effectively with advisers, customers, lenders, solicitors, and other stakeholders Ensuring all documentation is accurate, complete, and submitted on time Monitoring case progress and keeping stakeholders informed Delivering coaching, feedback, and regular 1:1s to develop team members Maintaining compliance with regulatory requirements and data protection standards Contributing to a positive team culture and leading by example Deputising for the Administration Team Manager when required What We're Looking For Experience: Previous experience in an administrative leadership or supervisory role Background in financial services (mortgages and/or insurance preferred) Experience working with multiple stakeholders Skills & Attributes: Strong leadership and team development skills Excellent communication and organisational abilities High attention to detail and a methodical approach Ability to prioritise and manage multiple workloads Customer-focused with a proactive, solution-oriented mindset Resilient, adaptable, and motivated to drive results High level of integrity and professionalism Why Apply? Opportunity to lead and shape a high-performing team Varied and fast-paced role with real impact on customer outcomes Supportive environment with opportunities for development Multi-site exposure across the business Additional Information Travel between sites is required, including occasional overnight stays Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.