Remortgage Case Handler

We're looking for an experienced and proactive Remortgage Case Handler to join the growing conveyancing team at Sort Group.

This is an excellent opportunity for a conveyancing professional with remortgage experience to manage a full caseload within a fast-paced and supportive environment. You'll handle transactions from instruction through to completion and post-completion, ensuring matters are progressed efficiently while delivering a high standard of client care.

Working closely with lenders, brokers, introducers, and internal support teams, you'll play a key role in maintaining service excellence and ensuring compliance with all regulatory requirements.

What you'll be doing:

• Managing a full caseload of remortgage files from instruction through to completion and post-completion
• Handling freehold, leasehold, and unregistered remortgage matters
• Reviewing title documentation and identifying any defects, restrictions, or issues
• Managing mortgage offers and ensuring all lender conditions are satisfied
• Liaising with clients, lenders, brokers, landlords, management companies, and third parties
• Drafting reports to clients and lenders where required
• Delegating administrative tasks appropriately whilst retaining overall responsibility for file progression
• Ensuring all matters are progressed in line with internal SLAs and lender expectations
• Managing post-completion requirements and resolving Land Registry requisitions
• Supporting junior team members where required and contributing positively to team development
• Handling escalated client or introducer queries professionally and efficiently

Where you'll be:

This role can be based from any of our offices in Derby, South Shields, or Gosforth, working alongside an experienced and supportive conveyancing team within a growing legal and property services group.

Hybrid working opportunities may be available depending on experience and business requirements.

What we're looking for:

• Minimum of 2 years' conveyancing experience, ideally within a remortgage environment
• Experience managing a full caseload with minimal supervision
• Strong understanding of the remortgage process from instruction through to post-completion
• Experience dealing with freehold, leasehold, and ideally unregistered matters
• Excellent organisational skills and attention to detail
• Strong client care and communication skills with a professional telephone manner
• Ability to manage competing priorities within a fast-paced environment
• Good IT skills, including experience using Case Management Systems
• Strong understanding of CLC/SRA compliance obligations, AML regulations, cyber security awareness, and data protection requirements
• Ability to work independently whilst also contributing positively within a team
• A calm, professional, and proactive approach under pressure

Salary:

Up to £35,000, depending on experience

• Ongoing training, development, and progression opportunities within a growing business

About Sort Group:

Sort Group is a group of forward-thinking businesses operating across legal, financial, and prope