Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary: To create safe neighbourhoods by delivering a customer focussed housing management service, ensuring effective tenancy and estate management, and proactively addressing anti-social behaviour. Salary: 31,160 Contract: 6 months Hours of work : 35 For more information and to apply, please click 'Apply Now'.
May 19, 2026
Contractor
Role Summary: To create safe neighbourhoods by delivering a customer focussed housing management service, ensuring effective tenancy and estate management, and proactively addressing anti-social behaviour. Salary: 31,160 Contract: 6 months Hours of work : 35 For more information and to apply, please click 'Apply Now'.
Description Location : Lewes, East Sussex Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
May 18, 2026
Full time
Description Location : Lewes, East Sussex Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Description Location : Bexhill- on Sea (Base: Hastings & St Leonards Wellbeing Centre, Carisbrooke House). Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
May 18, 2026
Full time
Description Location : Bexhill- on Sea (Base: Hastings & St Leonards Wellbeing Centre, Carisbrooke House). Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Housing Officer - Gloucestershire Worcestershire Location: Gloucestershire/Worcestershire Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the Gloucestershire/Worcestershire area: Forest Of Dean, Gloucester, Stroud, Tewkesbury, Worcester, Wychavon What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 18, 2026
Full time
Housing Officer - Gloucestershire Worcestershire Location: Gloucestershire/Worcestershire Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the Gloucestershire/Worcestershire area: Forest Of Dean, Gloucester, Stroud, Tewkesbury, Worcester, Wychavon What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer x3 - Warwickshire, Northamptonshire Location: Warwickshire, Northamptonshire Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for three Housing Officers to cover the following patches in the Northamptonshire/Warwickshire area: x1 Harborough, Hinckley And Bosworth, North Northamptonshire, Nuneaton And Bedworth, Rugby, Rutland x1 Warwick x1 Cherwell, Stratford-upon-Avon, West Northamptonshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 18, 2026
Full time
Housing Officer x3 - Warwickshire, Northamptonshire Location: Warwickshire, Northamptonshire Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for three Housing Officers to cover the following patches in the Northamptonshire/Warwickshire area: x1 Harborough, Hinckley And Bosworth, North Northamptonshire, Nuneaton And Bedworth, Rugby, Rutland x1 Warwick x1 Cherwell, Stratford-upon-Avon, West Northamptonshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer x2 (Hampshire, Berkshire & Surrey) Location : South East Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for two Housing Officers covering the following patches in the South East: x1 - Bracknell Forest, Reading, Surrey Heath, Woking, Wokingham x1 - East Hampshire, Eastleigh, Fareham, Havant, Portsmouth, Test Valley, Waverley, Winchester What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 18, 2026
Full time
Housing Officer x2 (Hampshire, Berkshire & Surrey) Location : South East Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for two Housing Officers covering the following patches in the South East: x1 - Bracknell Forest, Reading, Surrey Heath, Woking, Wokingham x1 - East Hampshire, Eastleigh, Fareham, Havant, Portsmouth, Test Valley, Waverley, Winchester What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer (South Yorkshire/Nottinghamshire) Location: North East, East of England Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area: Amber Valley, Ashfield, Bassetlaw, Doncaster, Melton, Newark And Sherwood, North Kesteven, Nottingham, Rotherham, Rushcliffe. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 18, 2026
Full time
Housing Officer (South Yorkshire/Nottinghamshire) Location: North East, East of England Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area: Amber Valley, Ashfield, Bassetlaw, Doncaster, Melton, Newark And Sherwood, North Kesteven, Nottingham, Rotherham, Rushcliffe. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer (Devon) Location: South West Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the South West covering East Devon, Exeter, Mid Devon, Teignbridge, Torbay. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 18, 2026
Full time
Housing Officer (Devon) Location: South West Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the South West covering East Devon, Exeter, Mid Devon, Teignbridge, Torbay. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer x6 (Wiltshire, Dorset & Somerset) Location: South West Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for six Housing Officers to cover the following patches in the South West - Wiltshire, Dorset & Somerset: x1 - Cotswold; West Oxfordshire; Wiltshire x1 - Wiltshire x2 - Somerset x2 - Dorset (Bournemouth, Christchurch and Poole, New Forest) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 18, 2026
Full time
Housing Officer x6 (Wiltshire, Dorset & Somerset) Location: South West Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for six Housing Officers to cover the following patches in the South West - Wiltshire, Dorset & Somerset: x1 - Cotswold; West Oxfordshire; Wiltshire x1 - Wiltshire x2 - Somerset x2 - Dorset (Bournemouth, Christchurch and Poole, New Forest) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer x3 - Warwickshire, Northamptonshire Location: Warwickshire, Northamptonshire Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for three Housing Officers to cover the following patches in the Northamptonshire/Warwickshire area: x1 Harborough, Hinckley And Bosworth, North Northamptonshire, Nuneaton And Bedworth, Rugby, Rutland x1 Warwick x1 Cherwell, Stratford-upon-Avon, West Northamptonshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 18, 2026
Full time
Housing Officer x3 - Warwickshire, Northamptonshire Location: Warwickshire, Northamptonshire Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for three Housing Officers to cover the following patches in the Northamptonshire/Warwickshire area: x1 Harborough, Hinckley And Bosworth, North Northamptonshire, Nuneaton And Bedworth, Rugby, Rutland x1 Warwick x1 Cherwell, Stratford-upon-Avon, West Northamptonshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer (South Yorkshire/Nottinghamshire) Location: North East, East of England Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area: Amber Valley, Ashfield, Bassetlaw, Doncaster, Melton, Newark And Sherwood, North Kesteven, Nottingham, Rotherham, Rushcliffe. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 18, 2026
Full time
Housing Officer (South Yorkshire/Nottinghamshire) Location: North East, East of England Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area: Amber Valley, Ashfield, Bassetlaw, Doncaster, Melton, Newark And Sherwood, North Kesteven, Nottingham, Rotherham, Rushcliffe. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Customer Liaison Officer - Social Housing Planned Works Covering Sheffield with travel to Doncaster, Rotherham, Hull, Leeds and Halifax Full time, temporary (around 10 weeks) £15.00 - £18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Sheffield and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on !
May 18, 2026
Seasonal
Customer Liaison Officer - Social Housing Planned Works Covering Sheffield with travel to Doncaster, Rotherham, Hull, Leeds and Halifax Full time, temporary (around 10 weeks) £15.00 - £18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Sheffield and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on !
We are looking for Housing Officers' with experience in all areas, especially Homelessness Prevention, Tenancy Sustainment, Neighbourhood Housing and Repairs. The duties include: 1. Assessments and managing complex cases. 2. Delivering a high and friendly standard of work to all clients. 3. Visiting client sites. 4. Working with internal and external multi-agencies. Please feel free to apply to this advert or contact Jade at Social Care Locums for more information.
May 18, 2026
Seasonal
We are looking for Housing Officers' with experience in all areas, especially Homelessness Prevention, Tenancy Sustainment, Neighbourhood Housing and Repairs. The duties include: 1. Assessments and managing complex cases. 2. Delivering a high and friendly standard of work to all clients. 3. Visiting client sites. 4. Working with internal and external multi-agencies. Please feel free to apply to this advert or contact Jade at Social Care Locums for more information.
Housing Officer x 3 Location: Didsbury, Manchester Salary: Up to 35,719 Full time (35 hours per week) 2 Permanent and 1 Fixed Term (Maternity Cover 12 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods, and you will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work. This, combined with smaller neighbourhood patches, approximately 500 homes, mostly family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities. About you We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act. You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role. In return, we offer a 35-hour working week , a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave , increasing to 30 days overtime. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing date: Wednesday 27 May 2026 Interview dates: 3 and 4 June 2026 For an informal discussion, please contact Lee Isherwood on (phone number removed) or email We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
May 16, 2026
Full time
Housing Officer x 3 Location: Didsbury, Manchester Salary: Up to 35,719 Full time (35 hours per week) 2 Permanent and 1 Fixed Term (Maternity Cover 12 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods, and you will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work. This, combined with smaller neighbourhood patches, approximately 500 homes, mostly family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities. About you We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act. You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role. In return, we offer a 35-hour working week , a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave , increasing to 30 days overtime. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing date: Wednesday 27 May 2026 Interview dates: 3 and 4 June 2026 For an informal discussion, please contact Lee Isherwood on (phone number removed) or email We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Job Title: H ousing Reviews & Appeals Officer Location: Havering Term: Temporary Rate: 22.55 PAYE hour Are you passionate about making a difference in the lives of individuals facing housing challenges? Do you thrive in a dynamic environment where your expertise can help shape meaningful outcomes? If so, we invite you to apply for the position of Housing Reviews & Appeals Officer with our client. What You'll Do: As a key member of the Neighbourhoods Directorate, you will play a crucial role in addressing homelessness and ensuring fair housing solutions. Your responsibilities will include: Conducting independent reviews of decisions related to homeless applications under the Homeless Reduction Act 2017. Assessing the suitability of accommodation provided to homeless households. Managing appeals against housing register decisions and council tenancies. Representing the council in court challenges related to review decisions. Providing expert advice to customers about their housing options and ensuring swift case progression. What We're Looking For: We seek a dedicated professional with: A thorough understanding of homelessness legislation and housing policies. Experience in complex casework, report writing, and legal challenges. Strong communication skills to engage effectively with clients from diverse backgrounds. A commitment to delivering excellent customer service and promoting equality. Why Join Us? Impactful Work: Help families and individuals navigate their housing challenges. Professional Development: Opportunities for training and growth within a supportive team. Dynamic Environment: Work collaboratively with various internal and external partners to create sustainable housing solutions. Ready to Make a Difference? If you are enthusiastic about tackling housing issues and are committed to helping those in need, we want to hear from you! Apply today and take the next step towards a fulfilling career that truly makes a difference in our community. Join us in our mission to provide safe and secure housing for all! Application Deadline: Insert Deadline Here The London Borough of Havering is an equal opportunity employer and welcomes applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 16, 2026
Seasonal
Job Title: H ousing Reviews & Appeals Officer Location: Havering Term: Temporary Rate: 22.55 PAYE hour Are you passionate about making a difference in the lives of individuals facing housing challenges? Do you thrive in a dynamic environment where your expertise can help shape meaningful outcomes? If so, we invite you to apply for the position of Housing Reviews & Appeals Officer with our client. What You'll Do: As a key member of the Neighbourhoods Directorate, you will play a crucial role in addressing homelessness and ensuring fair housing solutions. Your responsibilities will include: Conducting independent reviews of decisions related to homeless applications under the Homeless Reduction Act 2017. Assessing the suitability of accommodation provided to homeless households. Managing appeals against housing register decisions and council tenancies. Representing the council in court challenges related to review decisions. Providing expert advice to customers about their housing options and ensuring swift case progression. What We're Looking For: We seek a dedicated professional with: A thorough understanding of homelessness legislation and housing policies. Experience in complex casework, report writing, and legal challenges. Strong communication skills to engage effectively with clients from diverse backgrounds. A commitment to delivering excellent customer service and promoting equality. Why Join Us? Impactful Work: Help families and individuals navigate their housing challenges. Professional Development: Opportunities for training and growth within a supportive team. Dynamic Environment: Work collaboratively with various internal and external partners to create sustainable housing solutions. Ready to Make a Difference? If you are enthusiastic about tackling housing issues and are committed to helping those in need, we want to hear from you! Apply today and take the next step towards a fulfilling career that truly makes a difference in our community. Join us in our mission to provide safe and secure housing for all! Application Deadline: Insert Deadline Here The London Borough of Havering is an equal opportunity employer and welcomes applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Location: Newham East London Salary: 20.50ph About the Role Bridge Recruitment is working with a leading housing provider to recruit a Neighbourhood Housing Officer on a temporary basis. You'll take ownership of a defined patch, acting as the main point of contact for residents and delivering a responsive, high-quality housing management service. This is a hands-on role where you'll build strong relationships, resolve issues, and act as an advocate for residents. Key Responsibilities Manage relationships with residents and act as their primary point of contact Deliver a customer-focused housing management service Handle issues including anti-social behaviour, tenancy breaches, and estate management Carry out tenancy audits, inspections, and estate visits Provide advice on tenancy and property matters Work with internal teams and external partners (e.g. councils, police) Respond to complaints, enquiries, and escalations Identify risks and support safeguarding of vulnerable residents About You Experience in housing management or similar Strong knowledge of tenancy management, ASB, and safeguarding Understanding of property/estate management and housing legislation Excellent communication and customer service skills Proactive, organised, and confident in problem-solving Experience working with tenants or leaseholders Desirable: Housing or IRPM qualification This is a temporary role and working Hybrid Apply If you're looking for a role where you can make a real difference to communities, apply today.
May 16, 2026
Seasonal
Location: Newham East London Salary: 20.50ph About the Role Bridge Recruitment is working with a leading housing provider to recruit a Neighbourhood Housing Officer on a temporary basis. You'll take ownership of a defined patch, acting as the main point of contact for residents and delivering a responsive, high-quality housing management service. This is a hands-on role where you'll build strong relationships, resolve issues, and act as an advocate for residents. Key Responsibilities Manage relationships with residents and act as their primary point of contact Deliver a customer-focused housing management service Handle issues including anti-social behaviour, tenancy breaches, and estate management Carry out tenancy audits, inspections, and estate visits Provide advice on tenancy and property matters Work with internal teams and external partners (e.g. councils, police) Respond to complaints, enquiries, and escalations Identify risks and support safeguarding of vulnerable residents About You Experience in housing management or similar Strong knowledge of tenancy management, ASB, and safeguarding Understanding of property/estate management and housing legislation Excellent communication and customer service skills Proactive, organised, and confident in problem-solving Experience working with tenants or leaseholders Desirable: Housing or IRPM qualification This is a temporary role and working Hybrid Apply If you're looking for a role where you can make a real difference to communities, apply today.
Regeneration Supervisor Location: Chesterfield (office, site-based, and home working available) Salary: 35,672 per annum, rising incrementally to 38,592 Plus an upcoming pay award (to be backdated from April 2026) Sellick Partnership Ltd are proud to be partnering with a well-established Housing Association to recruit a Regeneration Supervisor to join their team on a permanent basis. This is an excellent opportunity for an experienced professional to play a key role in delivering high-quality regeneration and property improvement works within the local community. About the Role As a Regeneration Supervisor, you will support the successful delivery of planned works and regeneration projects, ensuring quality, compliance, and customer satisfaction are consistently achieved. You will act as a key link between contractors, internal teams, and residents, helping to maintain high standards across all works. Key Responsibilities Provide site-specific information on hazards and risks to support the Principal Contractor in developing Construction Phase Plans Assist in the management of allocated contracts, ensuring all works align with specifications, initial inspections, and relevant legislation Carry out post-inspections on completed properties to ensure works meet expected quality and standards Review and contribute to the development of quality standards and specifications in collaboration with Contracts Managers, contractors, Neighbourhood Services Officers, and customers Produce weekly progress reports on contractor performance and project delivery Conduct Health & Safety inspections to ensure safe systems of work are followed and maintained Ensure compliance with all statutory requirements, financial regulations, standing orders, and contract procedures Essential Criteria Demonstrable understanding of operating within a competitive business environment, alongside knowledge of public sector frameworks and expectations Proven leadership and people management skills, including motivating teams, building strong working relationships, and supporting staff development Strong project supervisory experience, with the ability to identify key actions and milestones, prioritise workloads, plan resources effectively, and deliver against structured action plans About You Experience within property services, regeneration, or planned works Strong understanding of Health & Safety and construction-related compliance Excellent attention to detail with the ability to identify and resolve issues efficiently Strong communication and stakeholder management skills Ability to manage multiple priorities and work collaboratively across teams A proactive and organised approach to site and contract supervision Benefits Fantastic Learning & Development programme, with opportunities to study towards professional qualifications (fully funded) Excellent pension scheme with employer contributions between 5.9% and 7.5% (dependent on salary) Flexi-time scheme offering the potential to earn up to an additional 24 days' leave per year Family-friendly support, including paternity, adoption and fostering leave Flexible working and job share opportunities Essential Car User Allowance Childcare voucher scheme Cycle to Work scheme Salary sacrifice car leasing scheme Generous relocation package for candidates moving into the area Occupational Health Service available to all staff Access to staff discounts, including Virgin Experience Days If you're looking for a role where you can contribute to meaningful regeneration projects while developing your career in a supportive and forward-thinking organisation, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 16, 2026
Full time
Regeneration Supervisor Location: Chesterfield (office, site-based, and home working available) Salary: 35,672 per annum, rising incrementally to 38,592 Plus an upcoming pay award (to be backdated from April 2026) Sellick Partnership Ltd are proud to be partnering with a well-established Housing Association to recruit a Regeneration Supervisor to join their team on a permanent basis. This is an excellent opportunity for an experienced professional to play a key role in delivering high-quality regeneration and property improvement works within the local community. About the Role As a Regeneration Supervisor, you will support the successful delivery of planned works and regeneration projects, ensuring quality, compliance, and customer satisfaction are consistently achieved. You will act as a key link between contractors, internal teams, and residents, helping to maintain high standards across all works. Key Responsibilities Provide site-specific information on hazards and risks to support the Principal Contractor in developing Construction Phase Plans Assist in the management of allocated contracts, ensuring all works align with specifications, initial inspections, and relevant legislation Carry out post-inspections on completed properties to ensure works meet expected quality and standards Review and contribute to the development of quality standards and specifications in collaboration with Contracts Managers, contractors, Neighbourhood Services Officers, and customers Produce weekly progress reports on contractor performance and project delivery Conduct Health & Safety inspections to ensure safe systems of work are followed and maintained Ensure compliance with all statutory requirements, financial regulations, standing orders, and contract procedures Essential Criteria Demonstrable understanding of operating within a competitive business environment, alongside knowledge of public sector frameworks and expectations Proven leadership and people management skills, including motivating teams, building strong working relationships, and supporting staff development Strong project supervisory experience, with the ability to identify key actions and milestones, prioritise workloads, plan resources effectively, and deliver against structured action plans About You Experience within property services, regeneration, or planned works Strong understanding of Health & Safety and construction-related compliance Excellent attention to detail with the ability to identify and resolve issues efficiently Strong communication and stakeholder management skills Ability to manage multiple priorities and work collaboratively across teams A proactive and organised approach to site and contract supervision Benefits Fantastic Learning & Development programme, with opportunities to study towards professional qualifications (fully funded) Excellent pension scheme with employer contributions between 5.9% and 7.5% (dependent on salary) Flexi-time scheme offering the potential to earn up to an additional 24 days' leave per year Family-friendly support, including paternity, adoption and fostering leave Flexible working and job share opportunities Essential Car User Allowance Childcare voucher scheme Cycle to Work scheme Salary sacrifice car leasing scheme Generous relocation package for candidates moving into the area Occupational Health Service available to all staff Access to staff discounts, including Virgin Experience Days If you're looking for a role where you can contribute to meaningful regeneration projects while developing your career in a supportive and forward-thinking organisation, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Housing Officer - East London Rate: 26.53 - 28.12 ph (Umbrella) Working pattern - Hybrid 2/3 days on site / in office rest from home We're seeking an experienced Housing Officer to join a busy Housing Association, managing a patch across East London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
May 16, 2026
Contractor
Housing Officer - East London Rate: 26.53 - 28.12 ph (Umbrella) Working pattern - Hybrid 2/3 days on site / in office rest from home We're seeking an experienced Housing Officer to join a busy Housing Association, managing a patch across East London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
May 16, 2026
Full time
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wrexham. This is a retrofit scheme including EWI, Loft Insulation etc. The successful candidate will have 5 years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
May 15, 2026
Full time
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wrexham. This is a retrofit scheme including EWI, Loft Insulation etc. The successful candidate will have 5 years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.