Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
May 17, 2026
Full time
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Join the Team as a Housing Officer - North West (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
May 17, 2026
Full time
Join the Team as a Housing Officer - North West (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
s202 and Banding Reviews Officer 3-4 month contract 37 hours per week Fully Remote £28 - £34 Umbrella You will be conducting statutory reviews under Section 202 of the Housing Act 1996 and carrying out Banding Reviews. You will be managing a caseload of decisions weekly and producing legally robust decision letters. The role is fully remote and offers a competitive hourly rate. Candidates must have experience in S202 Reviews and a strong understanding of housing legislation and an understanding of working within Housing Register framework. For further information about this s202 and Banding Review Officer role, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site
May 16, 2026
Contractor
s202 and Banding Reviews Officer 3-4 month contract 37 hours per week Fully Remote £28 - £34 Umbrella You will be conducting statutory reviews under Section 202 of the Housing Act 1996 and carrying out Banding Reviews. You will be managing a caseload of decisions weekly and producing legally robust decision letters. The role is fully remote and offers a competitive hourly rate. Candidates must have experience in S202 Reviews and a strong understanding of housing legislation and an understanding of working within Housing Register framework. For further information about this s202 and Banding Review Officer role, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site
A fantastic opportunity has emerged for a Homelessness Reviews Officer to join the housing options department at one of Adecco's most improved public sector clients for the next three to six months, paying up to 300 per day (Umbrella) for the right candidate. Our client is based in West London but this role is hybrid working (just 2 days each week in their office) and you will be working 36 hours each week (Monday to Friday). Key elements of the role include: Undertaking complex enquiries to inform the decision making process and to carry out statutory and non-statutory reviews under current legislation particularly S202 of the Housing Act 1996 Part VI & Part VII, as amended, taking into account relevant case law and the Homelessness Codes of Guidance. Responding to threats of judicial review with expediency, preparing counter responses to legal arguments brought under the Rules of Administrative Justice Act. Authorising or refusing continuing discretionary temporary accommodation pending review or appeal, making such decisions in line with the prevailing legislation and case law. Instructing the Council's Legal Department and/or legal contractor in the conduct of litigation. Attending court hearings to represent the Council and to provide assistance to counsel as necessary on behalf of the local authority e.g. on the interpretation of the council and company procedures and policies as well as detailed information on the matter under litigation. Providing guidance to homeless officers on the suitability of accommodation allocated by the Authority including offers made under Part VI and Part VII of the Housing Act 1996 (as amended). Assessing and managing the risks associated with litigation on the basis of the strength of the presenting case, making recommendation to the team manager or head of service regarding possible risks of Judicial Review. Maintaining and applying a detailed knowledge of legislation, statutory guidance and case law and to apply this knowledge in the duties of the post. Preparing and presenting detailed reports to senior managers within the service on the outcome of court hearings and its implications to the local authority. Significant experience and knowledge of court processes relating to judicial review is key for this role. Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' notice maximum) need apply for this role as our client is keen to interview virtually before the end of May 2026.
May 16, 2026
Seasonal
A fantastic opportunity has emerged for a Homelessness Reviews Officer to join the housing options department at one of Adecco's most improved public sector clients for the next three to six months, paying up to 300 per day (Umbrella) for the right candidate. Our client is based in West London but this role is hybrid working (just 2 days each week in their office) and you will be working 36 hours each week (Monday to Friday). Key elements of the role include: Undertaking complex enquiries to inform the decision making process and to carry out statutory and non-statutory reviews under current legislation particularly S202 of the Housing Act 1996 Part VI & Part VII, as amended, taking into account relevant case law and the Homelessness Codes of Guidance. Responding to threats of judicial review with expediency, preparing counter responses to legal arguments brought under the Rules of Administrative Justice Act. Authorising or refusing continuing discretionary temporary accommodation pending review or appeal, making such decisions in line with the prevailing legislation and case law. Instructing the Council's Legal Department and/or legal contractor in the conduct of litigation. Attending court hearings to represent the Council and to provide assistance to counsel as necessary on behalf of the local authority e.g. on the interpretation of the council and company procedures and policies as well as detailed information on the matter under litigation. Providing guidance to homeless officers on the suitability of accommodation allocated by the Authority including offers made under Part VI and Part VII of the Housing Act 1996 (as amended). Assessing and managing the risks associated with litigation on the basis of the strength of the presenting case, making recommendation to the team manager or head of service regarding possible risks of Judicial Review. Maintaining and applying a detailed knowledge of legislation, statutory guidance and case law and to apply this knowledge in the duties of the post. Preparing and presenting detailed reports to senior managers within the service on the outcome of court hearings and its implications to the local authority. Significant experience and knowledge of court processes relating to judicial review is key for this role. Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' notice maximum) need apply for this role as our client is keen to interview virtually before the end of May 2026.
Internal Audit Manager London-based Local Authority Rate: £425 per day (via Umbrella) Duration: 3 month contract Hybrid: 3 days WFH / 2 days on site Venn Group are partnering with a London-based Local Authority to recruit an experienced Internal Audit Manager on an interim basis. This is a key appointment within the Law & Governance function, supporting the Head of Internal Audit in delivering a risk-based, high-quality internal audit service. The Role You will lead a small team of three, managing delivery of complex internal audit assignments across a broad range of council services including finance, housing, social care and procurement. You will also deputise for the Head of Internal Audit as required. Key Duties Deliver and oversee a portfolio of risk-based internal audits in line with Global Internal Audit Standards and the UK Public Sector Application Note Line manage, coach and develop the Internal Audit team Produce clear, evidence-based audit reports with practical recommendations Track and report progress against agreed audit actions Provide technical advice on governance, risk management and internal control to officers and elected members Present performance analysis and management information to Departmental Management Teams, the Assurance Board and Audit Committee Support development of the Internal Audit strategy, plans and methodology Requirements Extensive experience planning, executing and leading complex internal audit reviews to professional standards Proven people management experience, including performance management Ability to engage credibly at senior levels, including in politically sensitive environments Strong written and verbal communication skills; experienced in producing reports for diverse audiences Relevant professional qualification: CCAB, CMIIA, CIA, IAP or QIAL Public sector experience desirable, ideally local government
May 16, 2026
Contractor
Internal Audit Manager London-based Local Authority Rate: £425 per day (via Umbrella) Duration: 3 month contract Hybrid: 3 days WFH / 2 days on site Venn Group are partnering with a London-based Local Authority to recruit an experienced Internal Audit Manager on an interim basis. This is a key appointment within the Law & Governance function, supporting the Head of Internal Audit in delivering a risk-based, high-quality internal audit service. The Role You will lead a small team of three, managing delivery of complex internal audit assignments across a broad range of council services including finance, housing, social care and procurement. You will also deputise for the Head of Internal Audit as required. Key Duties Deliver and oversee a portfolio of risk-based internal audits in line with Global Internal Audit Standards and the UK Public Sector Application Note Line manage, coach and develop the Internal Audit team Produce clear, evidence-based audit reports with practical recommendations Track and report progress against agreed audit actions Provide technical advice on governance, risk management and internal control to officers and elected members Present performance analysis and management information to Departmental Management Teams, the Assurance Board and Audit Committee Support development of the Internal Audit strategy, plans and methodology Requirements Extensive experience planning, executing and leading complex internal audit reviews to professional standards Proven people management experience, including performance management Ability to engage credibly at senior levels, including in politically sensitive environments Strong written and verbal communication skills; experienced in producing reports for diverse audiences Relevant professional qualification: CCAB, CMIIA, CIA, IAP or QIAL Public sector experience desirable, ideally local government
Are you a housing professional specialising in S202 Reviews, looking to earn a competitive rate while working from home? A London local authority is seeking an experienced Housing Reviews Officer to join their team for an initial 6-month contract. You'll be responsible for carrying out statutory reviews under Section 202 of the Housing Act 1996, managing a caseload of around 4-5 decisions per week and producing clear, legally robust decision letters within required timescales. You'll be joining a small, dedicated team of three, all placed through Park Avenue, who have been recognised by the council for their excellent work in reducing the S202 review backlog. To be considered, you must have prior experience handling S202 Reviews within a local authority setting, along with strong knowledge of housing legislation and case law. The ability to work independently in a fully remote environment is essential, and experience of court proceedings or defending decisions is highly desirable. This role offers a competitive rate of up to 34 per hour and the flexibility of fully remote working. Interested? Please send your updated CV to (url removed), along with your availability for an informal phone call.
May 16, 2026
Contractor
Are you a housing professional specialising in S202 Reviews, looking to earn a competitive rate while working from home? A London local authority is seeking an experienced Housing Reviews Officer to join their team for an initial 6-month contract. You'll be responsible for carrying out statutory reviews under Section 202 of the Housing Act 1996, managing a caseload of around 4-5 decisions per week and producing clear, legally robust decision letters within required timescales. You'll be joining a small, dedicated team of three, all placed through Park Avenue, who have been recognised by the council for their excellent work in reducing the S202 review backlog. To be considered, you must have prior experience handling S202 Reviews within a local authority setting, along with strong knowledge of housing legislation and case law. The ability to work independently in a fully remote environment is essential, and experience of court proceedings or defending decisions is highly desirable. This role offers a competitive rate of up to 34 per hour and the flexibility of fully remote working. Interested? Please send your updated CV to (url removed), along with your availability for an informal phone call.
Job Title: H ousing Reviews & Appeals Officer Location: Havering Term: Temporary Rate: 22.55 PAYE hour Are you passionate about making a difference in the lives of individuals facing housing challenges? Do you thrive in a dynamic environment where your expertise can help shape meaningful outcomes? If so, we invite you to apply for the position of Housing Reviews & Appeals Officer with our client. What You'll Do: As a key member of the Neighbourhoods Directorate, you will play a crucial role in addressing homelessness and ensuring fair housing solutions. Your responsibilities will include: Conducting independent reviews of decisions related to homeless applications under the Homeless Reduction Act 2017. Assessing the suitability of accommodation provided to homeless households. Managing appeals against housing register decisions and council tenancies. Representing the council in court challenges related to review decisions. Providing expert advice to customers about their housing options and ensuring swift case progression. What We're Looking For: We seek a dedicated professional with: A thorough understanding of homelessness legislation and housing policies. Experience in complex casework, report writing, and legal challenges. Strong communication skills to engage effectively with clients from diverse backgrounds. A commitment to delivering excellent customer service and promoting equality. Why Join Us? Impactful Work: Help families and individuals navigate their housing challenges. Professional Development: Opportunities for training and growth within a supportive team. Dynamic Environment: Work collaboratively with various internal and external partners to create sustainable housing solutions. Ready to Make a Difference? If you are enthusiastic about tackling housing issues and are committed to helping those in need, we want to hear from you! Apply today and take the next step towards a fulfilling career that truly makes a difference in our community. Join us in our mission to provide safe and secure housing for all! Application Deadline: Insert Deadline Here The London Borough of Havering is an equal opportunity employer and welcomes applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 16, 2026
Seasonal
Job Title: H ousing Reviews & Appeals Officer Location: Havering Term: Temporary Rate: 22.55 PAYE hour Are you passionate about making a difference in the lives of individuals facing housing challenges? Do you thrive in a dynamic environment where your expertise can help shape meaningful outcomes? If so, we invite you to apply for the position of Housing Reviews & Appeals Officer with our client. What You'll Do: As a key member of the Neighbourhoods Directorate, you will play a crucial role in addressing homelessness and ensuring fair housing solutions. Your responsibilities will include: Conducting independent reviews of decisions related to homeless applications under the Homeless Reduction Act 2017. Assessing the suitability of accommodation provided to homeless households. Managing appeals against housing register decisions and council tenancies. Representing the council in court challenges related to review decisions. Providing expert advice to customers about their housing options and ensuring swift case progression. What We're Looking For: We seek a dedicated professional with: A thorough understanding of homelessness legislation and housing policies. Experience in complex casework, report writing, and legal challenges. Strong communication skills to engage effectively with clients from diverse backgrounds. A commitment to delivering excellent customer service and promoting equality. Why Join Us? Impactful Work: Help families and individuals navigate their housing challenges. Professional Development: Opportunities for training and growth within a supportive team. Dynamic Environment: Work collaboratively with various internal and external partners to create sustainable housing solutions. Ready to Make a Difference? If you are enthusiastic about tackling housing issues and are committed to helping those in need, we want to hear from you! Apply today and take the next step towards a fulfilling career that truly makes a difference in our community. Join us in our mission to provide safe and secure housing for all! Application Deadline: Insert Deadline Here The London Borough of Havering is an equal opportunity employer and welcomes applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes. This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners. The Role Carry out tenancy audits, welfare visits, and estate inspections across a defined patch Identify safeguarding concerns and support needs, making referrals where necessary Manage tenancy changes, assignments, successions, and introductory tenancy reviews Investigate and resolve tenancy breaches, including unauthorised occupation and subletting Respond to and manage anti-social behaviour cases, working in partnership with other agencies Support new tenants through tenancy sign-ups and settle-in visits Ensure accurate case management and record-keeping Attend court hearings, case conferences, and panels where required Key Requirements Proven experience in tenancy and estate management within a local authority or housing association Good working knowledge of housing law, ASB casework, and enforcement procedures Ability to manage a diverse and demanding caseload independently Experience working with vulnerable tenants and a commitment to supporting tenancy sustainment Full UK driving licence and access to a vehicle How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 16, 2026
Contractor
We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes. This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners. The Role Carry out tenancy audits, welfare visits, and estate inspections across a defined patch Identify safeguarding concerns and support needs, making referrals where necessary Manage tenancy changes, assignments, successions, and introductory tenancy reviews Investigate and resolve tenancy breaches, including unauthorised occupation and subletting Respond to and manage anti-social behaviour cases, working in partnership with other agencies Support new tenants through tenancy sign-ups and settle-in visits Ensure accurate case management and record-keeping Attend court hearings, case conferences, and panels where required Key Requirements Proven experience in tenancy and estate management within a local authority or housing association Good working knowledge of housing law, ASB casework, and enforcement procedures Ability to manage a diverse and demanding caseload independently Experience working with vulnerable tenants and a commitment to supporting tenancy sustainment Full UK driving licence and access to a vehicle How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
A fantastic opportunity has become available for an experienced Revenues and Benefits Officer to join a busy local authority team on a fully remote working basis. This role offers flexibility, a supportive team environment, and the opportunity for contract extension beyond the initial term. The successful Revenues and Benefits Officer will have strong experience within Housing Benefits processing and a full understanding of Civica systems. Benefits of the Revenues and Benefits Officer role: Fully remote working Competitive rate of 30 per hour Initial 3-month contract with potential extension Supportive local authority environment Immediate start available Responsibilities of the Revenues and Benefits Officer: Processing Housing Benefit and Council Tax Reduction claims Managing Full Case Reviews accurately and efficiently Handling HBMS and ATLAS notifications Processing Universal Credit notifications Working with VEPS and maintaining accurate records Ensuring work is completed in line with legislation and procedures Delivering excellent customer service and case management Experience required for the Revenues and Benefits Officer: Previous experience working within a Benefits processing environment Strong working knowledge of Civica Experience dealing with HBMS, ATLAS, VEPS, Full Case Reviews, and Universal Credit notifications Ability to manage a high-volume caseload effectively Strong attention to detail and communication skills If this Revenues and Benefits Officer role is of interest, please apply directly or contact Olivia at (url removed)
May 16, 2026
Contractor
A fantastic opportunity has become available for an experienced Revenues and Benefits Officer to join a busy local authority team on a fully remote working basis. This role offers flexibility, a supportive team environment, and the opportunity for contract extension beyond the initial term. The successful Revenues and Benefits Officer will have strong experience within Housing Benefits processing and a full understanding of Civica systems. Benefits of the Revenues and Benefits Officer role: Fully remote working Competitive rate of 30 per hour Initial 3-month contract with potential extension Supportive local authority environment Immediate start available Responsibilities of the Revenues and Benefits Officer: Processing Housing Benefit and Council Tax Reduction claims Managing Full Case Reviews accurately and efficiently Handling HBMS and ATLAS notifications Processing Universal Credit notifications Working with VEPS and maintaining accurate records Ensuring work is completed in line with legislation and procedures Delivering excellent customer service and case management Experience required for the Revenues and Benefits Officer: Previous experience working within a Benefits processing environment Strong working knowledge of Civica Experience dealing with HBMS, ATLAS, VEPS, Full Case Reviews, and Universal Credit notifications Ability to manage a high-volume caseload effectively Strong attention to detail and communication skills If this Revenues and Benefits Officer role is of interest, please apply directly or contact Olivia at (url removed)
Finance Analyst London Borough of Brent - Finance Analysts x3 positions £48,003 - £58,461 (depending on experience as per the JD) Permanent 3 days a week in the office, 2 days from home Wembley Your new company At London Borough of Brent, finance is more than just producing the accounts, it's about enabling transformation, safeguarding public resources, and helping shape the future of our borough. Working closely with colleagues across the council to ensure that financial insight is at the heart of decision-making. Their work is grounded in fairness, inclusion, and respect, and great pride is taken in creating a team environment where every voice is heard, and every success is celebrated. These values are not just aspirations, they are embedded in how they lead, how they support each other, and how they deliver for Brent's communities. Your new role There are 3 positions on offer at the Finance Analyst level - Finance Analyst - HRA In your role as Finance Business Partner, you will support the Senior Finance Analyst in preparing the HRA annual statement of accounts and accompanying notes, as well as responding to subsequent audit queries. You will undertake a range of financial checks and reconciliations, support annual housing rent setting and tenant service charge reviews, and contribute to updating and monitoring the HRA Business Plan. In addition, you will assist in the preparation of HRA budgets and provide analytical support to ensure sound financial decision-making. Finance Analyst - Capital As a Finance Analyst within the Capital Team, you will operate as a Business Partner, providing high-quality financial and accounting support across a designated area of the Council's capital programme. You will advise officers on a wide range of financial matters, ensuring alignment with the Council's strategic and operational objectives.Your responsibilities will include maintaining and updating the asset register, appraising new capital projects, and leading key capital financial reporting tasks. Strong analytical skills and financial modelling capability are essential, enabling you to inform strategic decision-making, improve financial performance, and support delivery of the Council's wider capital priorities. Finance Analyst - Children & Young People You will act as the Finance Business Partner for the Children & Young People's directorate, with a particular focus on services supporting the inclusion of children with Special Educational Needs. You will play a key role in the ongoing programme to reduce the Dedicated Schools Grant deficit, undertaking detailed and complex data analysis, and supporting the budget-setting process. Your financial expertise will help ensure robust planning, monitoring, and delivery of resources across the directorate. What you need to succeed The ideal candidate will be a part-qualified accountant or hold an AAT qualification, with a strong interest in pursuing a more technical role within finance.A genuine curiosity about the funding mechanisms of local government and a commitment to staying informed on statutory regulations are essential.While experience in local government is advantageous, we also welcome applications from individuals with backgrounds in other public sector organisations, charities/ not for profit. What you'll get in return Competitive salaryThe opportunity to join the Local Government Pension SchemeGenerous holiday entitlements starting from 27 days' holiday a yearA full range of family-friendly policies, including generous maternity and paternity entitlements and childcare schemesFlexible working patterns, including hybrid workingTraining and development opportunitiesGood travel links in and out of Wembley and a range of cost-saving travel schemesAccess to My Brent Rewards, our dedicated website for staff with big brand discounts and local offersWork at the outstanding state-of-the-art Brent Civic CentreSeason ticket loan for public transportCycle to work scheme and good onsite facilities The closing date will be 15th March but please note that applications will be reviewed as they are received. Please do not wait until the closing date to apply. #
May 15, 2026
Full time
Finance Analyst London Borough of Brent - Finance Analysts x3 positions £48,003 - £58,461 (depending on experience as per the JD) Permanent 3 days a week in the office, 2 days from home Wembley Your new company At London Borough of Brent, finance is more than just producing the accounts, it's about enabling transformation, safeguarding public resources, and helping shape the future of our borough. Working closely with colleagues across the council to ensure that financial insight is at the heart of decision-making. Their work is grounded in fairness, inclusion, and respect, and great pride is taken in creating a team environment where every voice is heard, and every success is celebrated. These values are not just aspirations, they are embedded in how they lead, how they support each other, and how they deliver for Brent's communities. Your new role There are 3 positions on offer at the Finance Analyst level - Finance Analyst - HRA In your role as Finance Business Partner, you will support the Senior Finance Analyst in preparing the HRA annual statement of accounts and accompanying notes, as well as responding to subsequent audit queries. You will undertake a range of financial checks and reconciliations, support annual housing rent setting and tenant service charge reviews, and contribute to updating and monitoring the HRA Business Plan. In addition, you will assist in the preparation of HRA budgets and provide analytical support to ensure sound financial decision-making. Finance Analyst - Capital As a Finance Analyst within the Capital Team, you will operate as a Business Partner, providing high-quality financial and accounting support across a designated area of the Council's capital programme. You will advise officers on a wide range of financial matters, ensuring alignment with the Council's strategic and operational objectives.Your responsibilities will include maintaining and updating the asset register, appraising new capital projects, and leading key capital financial reporting tasks. Strong analytical skills and financial modelling capability are essential, enabling you to inform strategic decision-making, improve financial performance, and support delivery of the Council's wider capital priorities. Finance Analyst - Children & Young People You will act as the Finance Business Partner for the Children & Young People's directorate, with a particular focus on services supporting the inclusion of children with Special Educational Needs. You will play a key role in the ongoing programme to reduce the Dedicated Schools Grant deficit, undertaking detailed and complex data analysis, and supporting the budget-setting process. Your financial expertise will help ensure robust planning, monitoring, and delivery of resources across the directorate. What you need to succeed The ideal candidate will be a part-qualified accountant or hold an AAT qualification, with a strong interest in pursuing a more technical role within finance.A genuine curiosity about the funding mechanisms of local government and a commitment to staying informed on statutory regulations are essential.While experience in local government is advantageous, we also welcome applications from individuals with backgrounds in other public sector organisations, charities/ not for profit. What you'll get in return Competitive salaryThe opportunity to join the Local Government Pension SchemeGenerous holiday entitlements starting from 27 days' holiday a yearA full range of family-friendly policies, including generous maternity and paternity entitlements and childcare schemesFlexible working patterns, including hybrid workingTraining and development opportunitiesGood travel links in and out of Wembley and a range of cost-saving travel schemesAccess to My Brent Rewards, our dedicated website for staff with big brand discounts and local offersWork at the outstanding state-of-the-art Brent Civic CentreSeason ticket loan for public transportCycle to work scheme and good onsite facilities The closing date will be 15th March but please note that applications will be reviewed as they are received. Please do not wait until the closing date to apply. #
Job Role - Interim Compliance Manager Location - Buxton Daily Rates - £350 - £450.00 Job Type - Contract 6 - 9 Months About the Role We are seeking an experienced Interim Compliance Manager to join our clients Housing Association Group at a critical time. Reporting to the Director of Governance / Head of Risk & Assurance , you will play a key role in ensuring the Group meets its statutory, regulatory and contractual obligations across all areas of compliance. This is a hands-on role, ideal for a confident interim who can quickly assess current arrangements, provide assurance to senior leaders, and drive improvements where required. Key Responsibilities Lead and oversee compliance across core areas including Health & Safety, Building Safety, Gas, Electrical, Fire, Asbestos, and Water Hygiene Ensure compliance with the Regulator of Social Housing , relevant legislation, and sector best practice Review, maintain, and improve compliance frameworks, policies, and reporting mechanisms Provide clear assurance reporting to Executive Team, Boards, and Committees Identify compliance gaps and risks, developing and implementing mitigation plans Support internal audits, external inspections, and regulatory reviews Work closely with asset management, housing, and governance teams across the Group Manage and support compliance officers or specialist contractors as required About You Proven experience in a Compliance Manager or senior compliance role within social housing or a similarly regulated environment Strong working knowledge of housing regulation and health & safety compliance Demonstrable experience providing assurance at senior management and Board level Confident operating in an interim capacity, able to quickly understand complex organisations Excellent stakeholder management, communication, and report-writing skills Relevant professional qualification (e.g. NEBOSH, IOSH, IRM) desirable but not essential
May 15, 2026
Contractor
Job Role - Interim Compliance Manager Location - Buxton Daily Rates - £350 - £450.00 Job Type - Contract 6 - 9 Months About the Role We are seeking an experienced Interim Compliance Manager to join our clients Housing Association Group at a critical time. Reporting to the Director of Governance / Head of Risk & Assurance , you will play a key role in ensuring the Group meets its statutory, regulatory and contractual obligations across all areas of compliance. This is a hands-on role, ideal for a confident interim who can quickly assess current arrangements, provide assurance to senior leaders, and drive improvements where required. Key Responsibilities Lead and oversee compliance across core areas including Health & Safety, Building Safety, Gas, Electrical, Fire, Asbestos, and Water Hygiene Ensure compliance with the Regulator of Social Housing , relevant legislation, and sector best practice Review, maintain, and improve compliance frameworks, policies, and reporting mechanisms Provide clear assurance reporting to Executive Team, Boards, and Committees Identify compliance gaps and risks, developing and implementing mitigation plans Support internal audits, external inspections, and regulatory reviews Work closely with asset management, housing, and governance teams across the Group Manage and support compliance officers or specialist contractors as required About You Proven experience in a Compliance Manager or senior compliance role within social housing or a similarly regulated environment Strong working knowledge of housing regulation and health & safety compliance Demonstrable experience providing assurance at senior management and Board level Confident operating in an interim capacity, able to quickly understand complex organisations Excellent stakeholder management, communication, and report-writing skills Relevant professional qualification (e.g. NEBOSH, IOSH, IRM) desirable but not essential
Job Title : Housing Reviews Officer Location : Remote Contract Type : Temporary (4 weeks) Salary : 25- 29 per hour (DOE) Hours: 15 hours per week About Us Connect2Dorset is the managed service provider for Dorset Council, supplying high-quality temporary, contract, and interim staffing solutions across various departments. We are proud to be an ethical, trustworthy, and caring organisation. About the Role We are seeking an experienced Housing Reviews Officer to join Dorset Council on a fully remote, home-based basis (15 hours per week). This role involves carrying out statutory housing reviews under Parts VI and VII of the Housing Act 1996. The successful candidate will have strong experience undertaking Section 202 reviews within a Local Authority setting and will be confident drafting detailed, legally robust decision letters. You will apply up-to-date legislation, statutory guidance, case law, and council policy to ensure high-quality, well-reasoned review decisions that are clearly communicated in plain English. This is a short-term temporary contract for 6 weeks, offering an opportunity to support the Council in delivering fair and legally compliant housing review decisions. Key Responsibilities Carry out statutory reviews under Parts VI and VII of the Housing Act 1996. Ensure full compliance with statutory requirements relating to Section 202 Reviews and Section 204 Appeals. Apply detailed knowledge of homelessness legislation including the Housing Act 1996 (as amended), the Homelessness Act 2002, the Localism Act 2011, and the Homelessness Reduction Act 2017. Maintain up-to-date knowledge of relevant case law and its impact on statutory housing decisions. Interpret and apply Dorset Council's housing allocation policies and strategies within review decisions. Draft detailed, fully reasoned, and legally compliant decision letters capable of withstanding further legal challenge. Communicate complex legal concepts clearly and effectively in plain English to applicants. Scrutinise case files and identify any further enquiries required prior to completing reviews. Carry out relevant enquiries and maintain accurate and comprehensive case notes. Review client information using the Council's housing management system (Huume). Negotiate calmly and objectively with distressed or dissatisfied applicants to achieve fair outcomes. Utilise Microsoft Office and other IT systems effectively in the production and management of review documentation. Qualifications and Skills Minimum of 2 years' experience undertaking Part VI and Part VII statutory housing reviews within a Local Authority setting. Strong working knowledge of homelessness legislation, statutory guidance, and case law. Demonstrable experience drafting robust Section 202 review decision letters. Excellent written communication skills, with the ability to produce detailed, legally sound decisions. Ability to interpret legislation and apply it accurately in complex housing cases. Strong analytical skills with attention to detail. Experience reviewing housing case management systems (Huume desirable). Confident handling challenging conversations with professionalism and empathy. Advanced IT skills, including Microsoft Office applications. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
May 15, 2026
Seasonal
Job Title : Housing Reviews Officer Location : Remote Contract Type : Temporary (4 weeks) Salary : 25- 29 per hour (DOE) Hours: 15 hours per week About Us Connect2Dorset is the managed service provider for Dorset Council, supplying high-quality temporary, contract, and interim staffing solutions across various departments. We are proud to be an ethical, trustworthy, and caring organisation. About the Role We are seeking an experienced Housing Reviews Officer to join Dorset Council on a fully remote, home-based basis (15 hours per week). This role involves carrying out statutory housing reviews under Parts VI and VII of the Housing Act 1996. The successful candidate will have strong experience undertaking Section 202 reviews within a Local Authority setting and will be confident drafting detailed, legally robust decision letters. You will apply up-to-date legislation, statutory guidance, case law, and council policy to ensure high-quality, well-reasoned review decisions that are clearly communicated in plain English. This is a short-term temporary contract for 6 weeks, offering an opportunity to support the Council in delivering fair and legally compliant housing review decisions. Key Responsibilities Carry out statutory reviews under Parts VI and VII of the Housing Act 1996. Ensure full compliance with statutory requirements relating to Section 202 Reviews and Section 204 Appeals. Apply detailed knowledge of homelessness legislation including the Housing Act 1996 (as amended), the Homelessness Act 2002, the Localism Act 2011, and the Homelessness Reduction Act 2017. Maintain up-to-date knowledge of relevant case law and its impact on statutory housing decisions. Interpret and apply Dorset Council's housing allocation policies and strategies within review decisions. Draft detailed, fully reasoned, and legally compliant decision letters capable of withstanding further legal challenge. Communicate complex legal concepts clearly and effectively in plain English to applicants. Scrutinise case files and identify any further enquiries required prior to completing reviews. Carry out relevant enquiries and maintain accurate and comprehensive case notes. Review client information using the Council's housing management system (Huume). Negotiate calmly and objectively with distressed or dissatisfied applicants to achieve fair outcomes. Utilise Microsoft Office and other IT systems effectively in the production and management of review documentation. Qualifications and Skills Minimum of 2 years' experience undertaking Part VI and Part VII statutory housing reviews within a Local Authority setting. Strong working knowledge of homelessness legislation, statutory guidance, and case law. Demonstrable experience drafting robust Section 202 review decision letters. Excellent written communication skills, with the ability to produce detailed, legally sound decisions. Ability to interpret legislation and apply it accurately in complex housing cases. Strong analytical skills with attention to detail. Experience reviewing housing case management systems (Huume desirable). Confident handling challenging conversations with professionalism and empathy. Advanced IT skills, including Microsoft Office applications. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
The Role An exciting opportunity to be part of our new Housing Strategy and Performance Team as a Housing Regulatory Assurance Officer. You will support the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core function in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the council is compliant with all statutory and regulatory housing requirements, developing improvement plans and remediations where are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on residents. You will be highly organised, and an innovative and intelligence problem solver, conversant with project and programme management skills and an excellent communicator, able to prepare strategies, formal reports for members and presentations for colleagues and residents. Role purpose You have significant knowledge and experience of preparing and implementing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, can spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. You communicate effectively with a range of audiences, including tenants, elected members and colleagues of all levels; you will have used this to engage with customers and respond to their feedback. You are committed to the public service ethos and putting residents first; but can balance this with an emotional resilience and commercial awareness, to operate efficiently and secure value for money. Role responsibilities and main duties Lead the management, planning and coordination of housing regulatory compliance and service improvement activities, working in partnership with a wide range of colleagues, providing leadership delegating tasks to them as necessary. Represent the housing service corporately and with partners, deputising for your manager and Director as required. Lead and establish a creative and innovative approach to delivering improvements and assurance across the housing service, setting appropriate objectives and performance targets to define your success, using benchmarking to reflect on your practice and learn from others. Working with the data lead, develop a highly collaborative team approach to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Holding others to account, set standards and procedures to ensure compliance with all council, regulatory, and statutory requirements, including in depth knowledge and interpretation of the Regulator of Social Housing's Consumer Standards, identifying potential issues early and at source, so that they may be prevented, successfully resolved, or escalated as appropriate. Deliver and present work items and written reports on time and to a high standard, ensuring all content is factual, accurate and evidence based. Reports may include regulatory compliance updates, consumer standards reviews, service improvement analyses, Ombudsman trend reports, risk assessments, performance dashboards and briefing papers for senior leadership, Members and residents. Provide line management responsibility for staff involved in compliance, assurance or service improvement, including allocating work, assessing performance, and supporting professional development. Demonstrate and continue to develop advanced, specialist knowledge of housing law, regulation, custom and practice across housing management, repairs and maintenance and housing development. To serve as a council expert on such matters and execute decisions that deal appropriately with the legal, reputational, and financial risks of operating a housing service dedicated to the needs of our residents. Operate effectively in a highly changeable environment with multiple competing priorities; oversee and mitigate risks to the service and staff; be prepared to travel and work outside to engage with our tenants and residents on their estates. Safeguarding Undertake other duties commensurate with the purpose of the post, in particular to help the council's response to emergences, undertake council and resident meetings outside of normal office ours, and assist with the conduct of elections.
May 14, 2026
Contractor
The Role An exciting opportunity to be part of our new Housing Strategy and Performance Team as a Housing Regulatory Assurance Officer. You will support the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core function in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the council is compliant with all statutory and regulatory housing requirements, developing improvement plans and remediations where are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on residents. You will be highly organised, and an innovative and intelligence problem solver, conversant with project and programme management skills and an excellent communicator, able to prepare strategies, formal reports for members and presentations for colleagues and residents. Role purpose You have significant knowledge and experience of preparing and implementing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, can spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. You communicate effectively with a range of audiences, including tenants, elected members and colleagues of all levels; you will have used this to engage with customers and respond to their feedback. You are committed to the public service ethos and putting residents first; but can balance this with an emotional resilience and commercial awareness, to operate efficiently and secure value for money. Role responsibilities and main duties Lead the management, planning and coordination of housing regulatory compliance and service improvement activities, working in partnership with a wide range of colleagues, providing leadership delegating tasks to them as necessary. Represent the housing service corporately and with partners, deputising for your manager and Director as required. Lead and establish a creative and innovative approach to delivering improvements and assurance across the housing service, setting appropriate objectives and performance targets to define your success, using benchmarking to reflect on your practice and learn from others. Working with the data lead, develop a highly collaborative team approach to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Holding others to account, set standards and procedures to ensure compliance with all council, regulatory, and statutory requirements, including in depth knowledge and interpretation of the Regulator of Social Housing's Consumer Standards, identifying potential issues early and at source, so that they may be prevented, successfully resolved, or escalated as appropriate. Deliver and present work items and written reports on time and to a high standard, ensuring all content is factual, accurate and evidence based. Reports may include regulatory compliance updates, consumer standards reviews, service improvement analyses, Ombudsman trend reports, risk assessments, performance dashboards and briefing papers for senior leadership, Members and residents. Provide line management responsibility for staff involved in compliance, assurance or service improvement, including allocating work, assessing performance, and supporting professional development. Demonstrate and continue to develop advanced, specialist knowledge of housing law, regulation, custom and practice across housing management, repairs and maintenance and housing development. To serve as a council expert on such matters and execute decisions that deal appropriately with the legal, reputational, and financial risks of operating a housing service dedicated to the needs of our residents. Operate effectively in a highly changeable environment with multiple competing priorities; oversee and mitigate risks to the service and staff; be prepared to travel and work outside to engage with our tenants and residents on their estates. Safeguarding Undertake other duties commensurate with the purpose of the post, in particular to help the council's response to emergences, undertake council and resident meetings outside of normal office ours, and assist with the conduct of elections.
Metropolitan Thames Valley
Beeston, Nottinghamshire
Title: Contract Officer Mechanical and Electrical Salary £33,284 - £35,035 Location: Beeston Permanent About Us Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'. That means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role As a Contract Officer you will work within the Mechanical and Electrical Team within the Compliance and Technical Services Department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. This role will cover all Regions managing our contractors responsible for Mechanical and Electrical compliance and repairs. Key Responsibilities Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary. Challenge poor service in line with KPIs to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractor's Contract Manager/s and MTVH's Contract Manager. Conduct regular reviews to ensure data integrity. Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate. Working with the Contract Manager to plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs. Be responsible for the contractor keeping the relevant stakeholders informed of these works. Monitoring Compliance for all your workstreams and ensuring the contractors obtain the corporate target of 100% compliance across all workstreams. Hold weekly meetings with contractors to discuss current work in progress. Please see attached job specification for full details What you'll need to succeed Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for. Experience of working with contractors or worked contractor side' Organised and prioritises work to meet deadlines in a pressurised customer service environment. Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis. Experience working with data Excellent PC skills including Microsoft Office packages Outlook, Word and Excel Please see attached job specification for full details including personal competencies. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
May 14, 2026
Full time
Title: Contract Officer Mechanical and Electrical Salary £33,284 - £35,035 Location: Beeston Permanent About Us Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'. That means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role As a Contract Officer you will work within the Mechanical and Electrical Team within the Compliance and Technical Services Department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. This role will cover all Regions managing our contractors responsible for Mechanical and Electrical compliance and repairs. Key Responsibilities Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary. Challenge poor service in line with KPIs to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractor's Contract Manager/s and MTVH's Contract Manager. Conduct regular reviews to ensure data integrity. Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate. Working with the Contract Manager to plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs. Be responsible for the contractor keeping the relevant stakeholders informed of these works. Monitoring Compliance for all your workstreams and ensuring the contractors obtain the corporate target of 100% compliance across all workstreams. Hold weekly meetings with contractors to discuss current work in progress. Please see attached job specification for full details What you'll need to succeed Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for. Experience of working with contractors or worked contractor side' Organised and prioritises work to meet deadlines in a pressurised customer service environment. Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis. Experience working with data Excellent PC skills including Microsoft Office packages Outlook, Word and Excel Please see attached job specification for full details including personal competencies. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Commercial Property Management Officer Temporary Contract - 4 to 6 Months Hybrid Working - 3 Days On Site Per Week An exciting opportunity has arisen for an experienced Commercial Property Management Officer to join a busy and forward-thinking local authority team on an initial 4-6-month contract. This role will support the management of a large and diverse non-housing commercial property portfolio, helping to maximise income, support regeneration initiatives, and ensure the smooth day-to-day running of property management operations. The Role Working as part of the property team, you will provide administrative and operational support across a varied commercial portfolio. Key responsibilities include: Supporting the management of commercial property assets Assisting with budget preparation and ongoing budget monitoring Maintaining and updating tenancy, property and operational records Acting as a first point of contact for tenant enquiries Logging and tracking maintenance and facilities management issues Supporting rent reviews and lease renewals alongside external consultants Processing landlord consent requests and issuing standard correspondence Updating internal systems following lease events Assisting with the preparation of rent, service charge and ad hoc invoices Supporting service charge reconciliations and year-end accounts Managing purchase orders and contractor invoice verification Assisting with insurance claim administration and record keeping Carrying out property visits including key handovers, meter readings and compliance checks About You The successful candidate will ideally have: Degree-level education or equivalent experience A qualification relating to surveying or property management would be advantageous Strong numeracy skills and confidence using Microsoft Excel Experience within commercial property, estates or asset management environments Excellent organisational skills with the ability to manage multiple priorities Strong written and verbal communication skills The ability to produce clear and concise reports A proactive and flexible approach to work Strong analytical and problem-solving skills The ability to work independently and under pressure Commercial project management experience would be beneficial but is not essential. This is an excellent opportunity to gain valuable experience within a dynamic public sector property environment while contributing to a varied and interesting commercial portfolio.
May 14, 2026
Contractor
Commercial Property Management Officer Temporary Contract - 4 to 6 Months Hybrid Working - 3 Days On Site Per Week An exciting opportunity has arisen for an experienced Commercial Property Management Officer to join a busy and forward-thinking local authority team on an initial 4-6-month contract. This role will support the management of a large and diverse non-housing commercial property portfolio, helping to maximise income, support regeneration initiatives, and ensure the smooth day-to-day running of property management operations. The Role Working as part of the property team, you will provide administrative and operational support across a varied commercial portfolio. Key responsibilities include: Supporting the management of commercial property assets Assisting with budget preparation and ongoing budget monitoring Maintaining and updating tenancy, property and operational records Acting as a first point of contact for tenant enquiries Logging and tracking maintenance and facilities management issues Supporting rent reviews and lease renewals alongside external consultants Processing landlord consent requests and issuing standard correspondence Updating internal systems following lease events Assisting with the preparation of rent, service charge and ad hoc invoices Supporting service charge reconciliations and year-end accounts Managing purchase orders and contractor invoice verification Assisting with insurance claim administration and record keeping Carrying out property visits including key handovers, meter readings and compliance checks About You The successful candidate will ideally have: Degree-level education or equivalent experience A qualification relating to surveying or property management would be advantageous Strong numeracy skills and confidence using Microsoft Excel Experience within commercial property, estates or asset management environments Excellent organisational skills with the ability to manage multiple priorities Strong written and verbal communication skills The ability to produce clear and concise reports A proactive and flexible approach to work Strong analytical and problem-solving skills The ability to work independently and under pressure Commercial project management experience would be beneficial but is not essential. This is an excellent opportunity to gain valuable experience within a dynamic public sector property environment while contributing to a varied and interesting commercial portfolio.
Commercial Property Management Officer Temporary Full Time £20.51 PAYE / £26.30 Umbrella per hour Location: Harlow - Hybrid 3 days a week in office Closing Date: 18th May 2026 The Role You will support the management of the Client's diverse non-housing commercial property portfolio, helping maximise income generation and support the continued growth and regeneration of the town. Working closely with the Senior Commercial Property Manager, you will provide administrative and operational support across the portfolio, assisting with tenant liaison, contractor coordination, property records, budgeting and invoicing processes. Key Responsibilities Support the day-to-day management of the Client's commercial property portfolio Maintain accurate property records, tenancy information and operational data Act as a first point of contact for tenant enquiries Log and track maintenance and facilities management issues Support rent reviews and lease renewal processes with external consultants Process landlord consent requests and issue standard correspondence Coordinate tenancy handovers, key collection and meter readings Assist with rent, service charge and ad hoc invoicing Support budget monitoring and service charge reconciliations Verify contractor invoices and assist with purchase order administration Maintain insurance claim records and progress logs Prepare reports and property updates for senior management Requirements Degree or postgraduate qualification, or equivalent experience Property management or surveying related qualifications desirable Strong numeracy skills and proficiency in Microsoft Excel Commercial project management experience desirable Ability to analyse information and produce clear reports Organised with the ability to manage competing priorities Proactive and able to work independently Strong communication and problem-solving skills Flexible and able to work effectively under pressure This is an excellent opportunity to gain experience within a busy property team managing a varied commercial portfolio. To find out more information please contact Lily at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
May 14, 2026
Contractor
Commercial Property Management Officer Temporary Full Time £20.51 PAYE / £26.30 Umbrella per hour Location: Harlow - Hybrid 3 days a week in office Closing Date: 18th May 2026 The Role You will support the management of the Client's diverse non-housing commercial property portfolio, helping maximise income generation and support the continued growth and regeneration of the town. Working closely with the Senior Commercial Property Manager, you will provide administrative and operational support across the portfolio, assisting with tenant liaison, contractor coordination, property records, budgeting and invoicing processes. Key Responsibilities Support the day-to-day management of the Client's commercial property portfolio Maintain accurate property records, tenancy information and operational data Act as a first point of contact for tenant enquiries Log and track maintenance and facilities management issues Support rent reviews and lease renewal processes with external consultants Process landlord consent requests and issue standard correspondence Coordinate tenancy handovers, key collection and meter readings Assist with rent, service charge and ad hoc invoicing Support budget monitoring and service charge reconciliations Verify contractor invoices and assist with purchase order administration Maintain insurance claim records and progress logs Prepare reports and property updates for senior management Requirements Degree or postgraduate qualification, or equivalent experience Property management or surveying related qualifications desirable Strong numeracy skills and proficiency in Microsoft Excel Commercial project management experience desirable Ability to analyse information and produce clear reports Organised with the ability to manage competing priorities Proactive and able to work independently Strong communication and problem-solving skills Flexible and able to work effectively under pressure This is an excellent opportunity to gain experience within a busy property team managing a varied commercial portfolio. To find out more information please contact Lily at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Independent Domestic Violence Advisor (IDVA) - Male Victims An excellent opportunity for a compassionate and resilient domestic abuse professional with safeguarding, advocacy, MARAC and case management experience to support high-risk male victims across the West Midlands. If you've also worked in the following roles, we'd also like to hear from you: Domestic Abuse Support Worker, Domestic Violence Advocate, Family Support Worker, Safeguarding Officer, Sexual Violence Support Worker, Domestic Abuse Caseworker, MARAC Coordinator, Violence and Abuse Support Worker, Safeguarding Advocate The organisation is looking for a qualified / unqualified IDVA (training may be provided for the right candidate). We welcome applications from individuals of all genders who can demonstrate a deep understanding of the unique barriers faced by men seeking support for abuse. SALARY: £25,282 to £28,861 per annum (dependent upon qualifications and experience) + Benefits LOCATION: West Bromwich base but will cover the Black Country area JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 9am - 5pm (37.5 hours per week) JOB OVERVIEW We have a fantastic new job opportunity for an Independent Domestic Violence Advisor (IDVA) supporting high-risk male victims of domestic abuse, stalking and interpersonal violence across the West Midlands. Working as the Independent Domestic Violence Advisor (IDVA) you will provide frontline advocacy, safeguarding, crisis intervention, DASH risk assessments and emotional support to vulnerable adults experiencing abuse and trauma. As the Independent Domestic Violence Advisor (IDVA) you will manage a varied caseload, contribute to MARAC processes, develop tailored safety plans and work closely with partner agencies to improve outcomes for victims and their children. DUTIES Your duties as the Independent Domestic Violence Advisor (IDVA) include: Managing High-Risk Cases: Supporting male victims experiencing domestic abuse, stalking, sexual violence and related interpersonal abuse Completing DASH Assessments: Identifying risk, assessing needs and implementing effective safeguarding and safety planning measures Providing Advocacy Support: Representing victims within MARAC, safeguarding meetings and multi-agency settings Developing Support Plans: Delivering person-centred interventions to empower victims and improve safety outcomes Maintaining Accurate Records: Updating case notes, reports and databases in line with GDPR and organisational procedures Working in Partnership: Liaising with police, housing providers, healthcare professionals, social care teams and external agencies Delivering Emotional Support: Providing trauma-informed one-to-one support and proactive crisis intervention Facilitating Group Work: Supporting awareness sessions and empowerment activities where required Safeguarding Adults and Children: Recognising and escalating safeguarding concerns appropriately Attending Meetings and Training: Participating in supervision, case reviews, professional development and service meetings CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in domestic abuse, safeguarding, victim support or violence against women and girls' services Experience of managing complex caseloads, conducting risk assessments and support planning Knowledge of domestic abuse dynamics, trauma-informed practice and safeguarding procedures Ability to communicate effectively with vulnerable individuals and multi-agency professionals Experience of advocacy work, report writing and presenting cases within formal meetings including MARAC Strong organisational and time management skills with the ability to prioritise workloads effectively Good IT skills including Microsoft Office, databases and virtual communication platforms A compassionate, resilient and non-judgemental approach focused on empowering victims DESIRABLE IDVA qualification or previous experience within an IDVA or domestic abuse advocacy service Previous experience of facilitating group work or awareness sessions Understanding of motivational interviewing techniques Full driving licence and access to a vehicle BENEFITS Mileage allowance Training and development opportunities Employee Assistance Programme Access to group clinical supervision with a BACP trained counsellor 25 days annual leave plus bank holidays Wellbeing day entitlement Annual leave buy back scheme Time off in lieu (TOIL) 5% employer pension contribution This role requires a DBS check APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14689 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in West Bromwich, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
May 13, 2026
Full time
Independent Domestic Violence Advisor (IDVA) - Male Victims An excellent opportunity for a compassionate and resilient domestic abuse professional with safeguarding, advocacy, MARAC and case management experience to support high-risk male victims across the West Midlands. If you've also worked in the following roles, we'd also like to hear from you: Domestic Abuse Support Worker, Domestic Violence Advocate, Family Support Worker, Safeguarding Officer, Sexual Violence Support Worker, Domestic Abuse Caseworker, MARAC Coordinator, Violence and Abuse Support Worker, Safeguarding Advocate The organisation is looking for a qualified / unqualified IDVA (training may be provided for the right candidate). We welcome applications from individuals of all genders who can demonstrate a deep understanding of the unique barriers faced by men seeking support for abuse. SALARY: £25,282 to £28,861 per annum (dependent upon qualifications and experience) + Benefits LOCATION: West Bromwich base but will cover the Black Country area JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 9am - 5pm (37.5 hours per week) JOB OVERVIEW We have a fantastic new job opportunity for an Independent Domestic Violence Advisor (IDVA) supporting high-risk male victims of domestic abuse, stalking and interpersonal violence across the West Midlands. Working as the Independent Domestic Violence Advisor (IDVA) you will provide frontline advocacy, safeguarding, crisis intervention, DASH risk assessments and emotional support to vulnerable adults experiencing abuse and trauma. As the Independent Domestic Violence Advisor (IDVA) you will manage a varied caseload, contribute to MARAC processes, develop tailored safety plans and work closely with partner agencies to improve outcomes for victims and their children. DUTIES Your duties as the Independent Domestic Violence Advisor (IDVA) include: Managing High-Risk Cases: Supporting male victims experiencing domestic abuse, stalking, sexual violence and related interpersonal abuse Completing DASH Assessments: Identifying risk, assessing needs and implementing effective safeguarding and safety planning measures Providing Advocacy Support: Representing victims within MARAC, safeguarding meetings and multi-agency settings Developing Support Plans: Delivering person-centred interventions to empower victims and improve safety outcomes Maintaining Accurate Records: Updating case notes, reports and databases in line with GDPR and organisational procedures Working in Partnership: Liaising with police, housing providers, healthcare professionals, social care teams and external agencies Delivering Emotional Support: Providing trauma-informed one-to-one support and proactive crisis intervention Facilitating Group Work: Supporting awareness sessions and empowerment activities where required Safeguarding Adults and Children: Recognising and escalating safeguarding concerns appropriately Attending Meetings and Training: Participating in supervision, case reviews, professional development and service meetings CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in domestic abuse, safeguarding, victim support or violence against women and girls' services Experience of managing complex caseloads, conducting risk assessments and support planning Knowledge of domestic abuse dynamics, trauma-informed practice and safeguarding procedures Ability to communicate effectively with vulnerable individuals and multi-agency professionals Experience of advocacy work, report writing and presenting cases within formal meetings including MARAC Strong organisational and time management skills with the ability to prioritise workloads effectively Good IT skills including Microsoft Office, databases and virtual communication platforms A compassionate, resilient and non-judgemental approach focused on empowering victims DESIRABLE IDVA qualification or previous experience within an IDVA or domestic abuse advocacy service Previous experience of facilitating group work or awareness sessions Understanding of motivational interviewing techniques Full driving licence and access to a vehicle BENEFITS Mileage allowance Training and development opportunities Employee Assistance Programme Access to group clinical supervision with a BACP trained counsellor 25 days annual leave plus bank holidays Wellbeing day entitlement Annual leave buy back scheme Time off in lieu (TOIL) 5% employer pension contribution This role requires a DBS check APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14689 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in West Bromwich, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
We're currently recruiting for an experienced Council Tax Billing Officer to join a busy Revenues service on a fully remote basis. This Council Tax Billing Officer role will focus on the accurate and timely administration of Council Tax billing, ensuring compliance with legislation and maximising collection rates. The successful Council Tax Billing Officer will manage billing, discounts, exemptions and payment arrangements while providing support and advice to residents and stakeholders over the phone and in writing. The Role - Administer Council Tax billing in line with legislation and case law. - Process discounts, exemptions, disregards and reductions. - Assess applications and reviews following verification checks. - Set up and manage payment arrangements including Direct Debits. - Respond to customer enquiries via phone, email and written correspondence. - Liaise with internal teams and external agencies regarding Council Tax matters. - Maintain accurate records and work to performance targets and deadlines. Key Requirements - Experience working within a Revenues or Council Tax environment. - Experience in Council Tax billing is essential. - Experience using the MRI / Academy system is essential. - Knowledge of Council Tax legislation and billing processes. - Experience processing Council Tax accounts, discounts and exemptions. - Strong organisational skills and ability to manage high volumes of work accurately. - Good IT skills including Microsoft Office. What You Need to Do Now If you are interested in this Council Tax Billing Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessfu l. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Revenues Officers, Council Tax Officers, Benefits Officers and Revenues & Benefits Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).
May 13, 2026
Contractor
We're currently recruiting for an experienced Council Tax Billing Officer to join a busy Revenues service on a fully remote basis. This Council Tax Billing Officer role will focus on the accurate and timely administration of Council Tax billing, ensuring compliance with legislation and maximising collection rates. The successful Council Tax Billing Officer will manage billing, discounts, exemptions and payment arrangements while providing support and advice to residents and stakeholders over the phone and in writing. The Role - Administer Council Tax billing in line with legislation and case law. - Process discounts, exemptions, disregards and reductions. - Assess applications and reviews following verification checks. - Set up and manage payment arrangements including Direct Debits. - Respond to customer enquiries via phone, email and written correspondence. - Liaise with internal teams and external agencies regarding Council Tax matters. - Maintain accurate records and work to performance targets and deadlines. Key Requirements - Experience working within a Revenues or Council Tax environment. - Experience in Council Tax billing is essential. - Experience using the MRI / Academy system is essential. - Knowledge of Council Tax legislation and billing processes. - Experience processing Council Tax accounts, discounts and exemptions. - Strong organisational skills and ability to manage high volumes of work accurately. - Good IT skills including Microsoft Office. What You Need to Do Now If you are interested in this Council Tax Billing Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessfu l. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Revenues Officers, Council Tax Officers, Benefits Officers and Revenues & Benefits Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).
We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 13, 2026
Contractor
We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Housing Policy Officer Location: London Borough of Newham Term : Temp initially 3 month Rate: 21.91 PAYE Are you passionate about making a difference in housing services? We are looking for a dynamic Housing Policy Officer to help shape and enhance the lives of residents in Newham. This is an exciting opportunity to play a pivotal role in developing housing policies and driving service improvements! What You'll Be Doing: In this influential position, you will: Develop, review, and update housing policies, strategies, and procedures. Stay informed on housing legislation and national policies, applying them in practice. Collaborate with housing teams and council colleagues to elevate service quality. Gather feedback from residents and stakeholders to inform policy decisions. Support service and case reviews to identify insights and drive improvements. Draft clear reports and briefings for senior leaders and elected members. Contribute to performance reporting and regulatory submissions. Co-ordinate responses to housing policy consultations. Facilitate workshops with staff and service users when needed. Who We're Looking For: We want to hear from enthusiastic individuals with a passion for housing and public service! You should ideally have: A degree in a relevant field or equivalent experience. Knowledge of housing policy, social housing issues, and local government. Understanding of the social housing regulatory environment. You'll also have experience in: Developing or implementing housing policies and strategies. Writing reports or policy documents. Collaborating with teams and external stakeholders. Running workshops or structured engagement sessions. Managing projects and juggling priorities. Skills and Strengths: We're looking for someone who: Writes clearly and confidently for various audiences. Analyses information and data effectively. Is comfortable with numbers and performance data. Has strong IT skills, especially in MS Word and Excel. Can manage their workload and meet deadlines. Is organised, adaptable, and thrives in a changing environment. Brings a creative, problem-solving approach to their work. If you're ready to contribute to meaningful change in housing services, apply today! Join us in making a positive impact on the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 13, 2026
Seasonal
Job Title: Housing Policy Officer Location: London Borough of Newham Term : Temp initially 3 month Rate: 21.91 PAYE Are you passionate about making a difference in housing services? We are looking for a dynamic Housing Policy Officer to help shape and enhance the lives of residents in Newham. This is an exciting opportunity to play a pivotal role in developing housing policies and driving service improvements! What You'll Be Doing: In this influential position, you will: Develop, review, and update housing policies, strategies, and procedures. Stay informed on housing legislation and national policies, applying them in practice. Collaborate with housing teams and council colleagues to elevate service quality. Gather feedback from residents and stakeholders to inform policy decisions. Support service and case reviews to identify insights and drive improvements. Draft clear reports and briefings for senior leaders and elected members. Contribute to performance reporting and regulatory submissions. Co-ordinate responses to housing policy consultations. Facilitate workshops with staff and service users when needed. Who We're Looking For: We want to hear from enthusiastic individuals with a passion for housing and public service! You should ideally have: A degree in a relevant field or equivalent experience. Knowledge of housing policy, social housing issues, and local government. Understanding of the social housing regulatory environment. You'll also have experience in: Developing or implementing housing policies and strategies. Writing reports or policy documents. Collaborating with teams and external stakeholders. Running workshops or structured engagement sessions. Managing projects and juggling priorities. Skills and Strengths: We're looking for someone who: Writes clearly and confidently for various audiences. Analyses information and data effectively. Is comfortable with numbers and performance data. Has strong IT skills, especially in MS Word and Excel. Can manage their workload and meet deadlines. Is organised, adaptable, and thrives in a changing environment. Brings a creative, problem-solving approach to their work. If you're ready to contribute to meaningful change in housing services, apply today! Join us in making a positive impact on the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
