IT Support Engineer

IT Support Engineer (MSP)
Salary: £26,000 £32,000
Plus benefits
Location: Stoke-on-Trent
Travel: Occasional site visits to local customers

The opportunity:
You ll be joining an MSP with a team of around 15 people where everyone knows each other and works closely together day to day.

It s a business built properly. Most of the team started as apprentices, and even the owners came through the same route so there s a real understanding of development, progression, and giving people the time to get better at what they do.

You ll be supporting a varied customer base of 200+ clients, getting exposure to a proper mix of environments, technologies, and real-world problems not just the same tickets day in, day out.

Day to day
You ll be getting involved in a bit of everything. Supporting users across Microsoft 365 environments, troubleshooting day-to-day issues, and getting stuck into the kind of tickets that actually help you learn.

There s a standard MSP tech stack in place, alongside some more bespoke environments depending on the customer, so you won t feel boxed into one way of doing things. You ll work closely with the wider team, escalating where needed but also being trusted to take ownership of issues and see them through.

It s a supportive environment, but not one where you ll be micromanaged you re expected to take responsibility for your work and contribute to the team.

Who we are looking for
Someone who s already working in IT support, ideally within an MSP or fast-paced environment, and is looking for somewhere they can properly develop.

You might have started out as an apprentice yourself or come through a junior support route, and now you re ready to build on that foundation. You ll be comfortable supporting Microsoft 365, handling user issues, and communicating with customers.

More than anything, they re looking for the right attitude. Someone who s reliable, wants to learn, and is comfortable working in an adult environment where people are trusted to get on with the job.

The Next Steps
If this sounds like the kind of environment you ve been looking for, get in touch with Joe White at CRG TEC for a chat. Even if your CV isn t fully up to date, that s not a problem we can talk it through first.