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customer service team lead pensions remote within the uk
Customer Service Team Lead - Pensions (Remote within the UK)
Chip UK
Overview Chip is launching a SIPP pension product and seeks a Team Lead to shape customer support from day one. The role leads the Pensions specialty within Customer Service, collaborates with Product, and drives improvement of support standards. Responsibilities Act as the Pensions subject matter expert, building and maintaining knowledge, guidance, and processes. Collaborate with Product to translate customer insights into actionable feedback and contribute to the pension customer experience roadmap. Track regulatory developments related to SIPP and pensions and keep the team informed. Represent Customer Support in the Pensions work stream, managing SLAs, KPIs, blockers and solutions. Manage rota, leave, sickness cover and out of hours planning, ensuring risk based focus on customer impact. Provide escalation support on complex pension enquiries and lead continuous improvement through data driven insights. Ensure full compliance with FCA regulatory requirements in all customer interactions. Line manage a broader CS team specialising in Pensions, setting standards, driving performance, conducting 1 2 1s, probation reviews, OKRs, and performance management. Deliver day to day leadership by fostering motivation, support and clarity on high performance. Qualifications Experience managing customer support teams within an FCA regulated financial services environment, including pensions, investments, mortgages or similar. Strong grasp of compliance obligations for regulated products. Demonstrated ability to build and share subject matter knowledge, influencing across teams. People first leadership style with a track record of developing high performing teams. Operationally sharp, comfortable with data, SLAs and the daily realities of a busy CS function. Motivation to build and shape rather than merely maintain. Desirable Direct SIPP or pension product experience. Experience in environments moving toward personalised, regulated customer support. Benefits £45,000 per annum base salary. Discretionary performance related annual bonus up to 10 % cash and 5 % shares. Workplace pension scheme-5 % contribution on earnings up to £45,000. Private medical insurance. Employee assistance programme. Cycle to work scheme. Season ticket loan. Free ChipX subscription for UK based employees. Flexible working arrangements. 28 days holiday plus bank holidays and Christmas/New Year closure. Annual training budget. £30 per month Chip Fitness benefit. Company laptop and high impact role in a high growth fintech startup. Equal Opportunity We are an equal opportunity employer and value diversity. All qualified applicants will receive consideration regardless of gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
May 17, 2026
Full time
Overview Chip is launching a SIPP pension product and seeks a Team Lead to shape customer support from day one. The role leads the Pensions specialty within Customer Service, collaborates with Product, and drives improvement of support standards. Responsibilities Act as the Pensions subject matter expert, building and maintaining knowledge, guidance, and processes. Collaborate with Product to translate customer insights into actionable feedback and contribute to the pension customer experience roadmap. Track regulatory developments related to SIPP and pensions and keep the team informed. Represent Customer Support in the Pensions work stream, managing SLAs, KPIs, blockers and solutions. Manage rota, leave, sickness cover and out of hours planning, ensuring risk based focus on customer impact. Provide escalation support on complex pension enquiries and lead continuous improvement through data driven insights. Ensure full compliance with FCA regulatory requirements in all customer interactions. Line manage a broader CS team specialising in Pensions, setting standards, driving performance, conducting 1 2 1s, probation reviews, OKRs, and performance management. Deliver day to day leadership by fostering motivation, support and clarity on high performance. Qualifications Experience managing customer support teams within an FCA regulated financial services environment, including pensions, investments, mortgages or similar. Strong grasp of compliance obligations for regulated products. Demonstrated ability to build and share subject matter knowledge, influencing across teams. People first leadership style with a track record of developing high performing teams. Operationally sharp, comfortable with data, SLAs and the daily realities of a busy CS function. Motivation to build and shape rather than merely maintain. Desirable Direct SIPP or pension product experience. Experience in environments moving toward personalised, regulated customer support. Benefits £45,000 per annum base salary. Discretionary performance related annual bonus up to 10 % cash and 5 % shares. Workplace pension scheme-5 % contribution on earnings up to £45,000. Private medical insurance. Employee assistance programme. Cycle to work scheme. Season ticket loan. Free ChipX subscription for UK based employees. Flexible working arrangements. 28 days holiday plus bank holidays and Christmas/New Year closure. Annual training budget. £30 per month Chip Fitness benefit. Company laptop and high impact role in a high growth fintech startup. Equal Opportunity We are an equal opportunity employer and value diversity. All qualified applicants will receive consideration regardless of gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Local Pensions Partnership
Pensions Data Processor
Local Pensions Partnership Preston, Lancashire
Pensions Data Processor (Hybrid or Remote) Remote/Hybrid Working with 2 days in Preston, LancashireFully Home-working contracts will be considered for candidates living 50+ miles from our offices in Preston.Salary £26k-28k Full-time - 37 hours a week A glance at the role: Due to recent internal promotions, we have the opportunity for Data Processors to join our team. You'll play a key role in maintaining high-quality, accurate pension data, from data cleansing and reconciliation to supporting major reporting cycles. You'll work closely with employers and internal teams to ensure timely, reliable information that underpins our services.You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential.So, if you've been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can't wait to hear from you! A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Salary £26k-28k dependent on experience- 25 days' holiday, plus bank holidays and 2 additional concessionary days and day for your Birthday, with the ability to 'buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to Health or Dental Plan.- Access to our Enhanced Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking in Preston City Centre. What you'll be doing: - Managing own workload and task lists to ensure deadlines, data quality targets and performance targets are met.- Maintaining member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes and bulk uploading of data.- Validating data submissions effectively and promptly in line with relevant deadlines.- Producing and distributing annual benefit statements to the active and deferred membership of the pension schemes under administration.- Preparing data for the actuarial valuation of all of the pension schemes administered, including preparation and provision of financial information relating to ISA19 accounting requirements.- Providing specific financial information relating to pensions, recharges and pension strain.- Managing ad hoc projects and preparing various reports as required.- Liaising with scheme employers in respect of data management issues and the submission of monthly data files- Being aware of, and having an understanding of, the regulations relating to the pensions schemes under administration, as well as overriding pension legislation.- Treating information security with the utmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines.- Supporting service provision as appropriate and undertaking other duties commensurate with the post.- Interfacing admissions (new starters), personal changes, changes of hours, scheme movements, notification of absence, opt-outs, and requesting transfers-in.- Investigating data anomalies effectively and promptly to support with the preparation of annual benefit statements and the actuarial valuation of the pension fund.- Responding to member queries promptly, both written and oral, ensuring that service level targets and deadlines are met in this area. What we need from you: - Practical working experience in a financial/pensions or other relevant industry.- Proven ability to work effectively on own initiative as well as being an effective teamplayer, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationships within the team and the service as a whole.- Demonstrable ability to work accurately and to deadlines.- Good working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration.- Ability to use Excel at an intermediate level.- Good statistical and analytical skills with the ability to identify common issues and take proactive steps to recommend solutions.- The ability to communicate effectively at all levels, including the ability to communicate complex issues.- Commitment to providing good customer service at all times.- Maintain an understanding and actively support LPP's equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice. Qualifications - 5 GCSEs or equivalent, including Maths and English at Grade C or above Our Values Doing the right thingForward thinkingWorking togetherCommitment to excellence
May 13, 2026
Full time
Pensions Data Processor (Hybrid or Remote) Remote/Hybrid Working with 2 days in Preston, LancashireFully Home-working contracts will be considered for candidates living 50+ miles from our offices in Preston.Salary £26k-28k Full-time - 37 hours a week A glance at the role: Due to recent internal promotions, we have the opportunity for Data Processors to join our team. You'll play a key role in maintaining high-quality, accurate pension data, from data cleansing and reconciliation to supporting major reporting cycles. You'll work closely with employers and internal teams to ensure timely, reliable information that underpins our services.You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential.So, if you've been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can't wait to hear from you! A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Salary £26k-28k dependent on experience- 25 days' holiday, plus bank holidays and 2 additional concessionary days and day for your Birthday, with the ability to 'buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to Health or Dental Plan.- Access to our Enhanced Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking in Preston City Centre. What you'll be doing: - Managing own workload and task lists to ensure deadlines, data quality targets and performance targets are met.- Maintaining member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes and bulk uploading of data.- Validating data submissions effectively and promptly in line with relevant deadlines.- Producing and distributing annual benefit statements to the active and deferred membership of the pension schemes under administration.- Preparing data for the actuarial valuation of all of the pension schemes administered, including preparation and provision of financial information relating to ISA19 accounting requirements.- Providing specific financial information relating to pensions, recharges and pension strain.- Managing ad hoc projects and preparing various reports as required.- Liaising with scheme employers in respect of data management issues and the submission of monthly data files- Being aware of, and having an understanding of, the regulations relating to the pensions schemes under administration, as well as overriding pension legislation.- Treating information security with the utmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines.- Supporting service provision as appropriate and undertaking other duties commensurate with the post.- Interfacing admissions (new starters), personal changes, changes of hours, scheme movements, notification of absence, opt-outs, and requesting transfers-in.- Investigating data anomalies effectively and promptly to support with the preparation of annual benefit statements and the actuarial valuation of the pension fund.- Responding to member queries promptly, both written and oral, ensuring that service level targets and deadlines are met in this area. What we need from you: - Practical working experience in a financial/pensions or other relevant industry.- Proven ability to work effectively on own initiative as well as being an effective teamplayer, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationships within the team and the service as a whole.- Demonstrable ability to work accurately and to deadlines.- Good working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration.- Ability to use Excel at an intermediate level.- Good statistical and analytical skills with the ability to identify common issues and take proactive steps to recommend solutions.- The ability to communicate effectively at all levels, including the ability to communicate complex issues.- Commitment to providing good customer service at all times.- Maintain an understanding and actively support LPP's equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice. Qualifications - 5 GCSEs or equivalent, including Maths and English at Grade C or above Our Values Doing the right thingForward thinkingWorking togetherCommitment to excellence

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