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National Trails UK
Project Manager
National Trails UK
Project Manager We are seeking an experienced Project Manager to lead an ambitious inclusion and accessibility project focused on improving access to the UK s National Trails for underrepresented communities. Position: Project Manager Fee / salary: Up to £30,000 for the full project (equivalent to approximately £350 per day) Location: Remote with some travel across England and Wales Hours: Approximately 2 days per week Contract: Approx. 11-month contract Closing Date: 29 May 2026 About the Role An exciting opportunity has arisen for an experienced Project Manager to oversee the delivery of a major research and development programme focused on accessibility, inclusion and community engagement within the heritage and outdoor sectors. This role will lead the coordination and delivery of a multi-partner project exploring how information, communications and engagement approaches can be made more inclusive for disabled people and people from minoritised ethnic communities. Working with a wide range of stakeholders including community organisations, evaluators, researchers and site-based teams, you will play a central role in ensuring the successful delivery of pilot projects, research activity and future recommendations. Key responsibilities include: Leading end-to-end project management across the full programme lifecycle Developing and maintaining project plans, risk registers and reporting processes Coordinating external contractors, evaluators and delivery partners Supporting governance processes including advisory panel meetings and reporting Overseeing pilot project delivery across multiple locations Monitoring budgets, timelines and project risks Ensuring accessibility, inclusion and co-design principles are embedded throughout Preparing reports and funding updates for stakeholders and funders Supporting future planning, sustainability and funding opportunities About You We are looking for a highly organised and collaborative Project Manager with experience delivering complex partnership projects within areas such as heritage, inclusion, public engagement, research or community development. You will ideally have: Proven experience managing multi-stakeholder projects Strong planning, coordination and reporting skills Experience working with disabled people and/or minoritised ethnic communities Knowledge of co-design or lived-experience-led approaches Experience managing consultants, contractors and external partners Excellent communication and relationship-building skills The ability to manage multiple priorities and work independently Confidence producing clear written reports and presentations Willingness to travel across England and Wales when required Experience within heritage, countryside access, outdoor inclusion or publicly funded programmes would be advantageous. About the Organisation This organisation works nationally to support and promote some of the UK s most valued walking and outdoor heritage routes, helping connect people with natural, cultural and historic landscapes. Using money raised by National Lottery players, the National Lottery Heritage Fund supports projects that connect people and communities with the UK s heritage. Thanks to National Lottery players, we have been able to fund this key project, ensuring the charity are welcoming places for all. Other roles you may have experience of could include: Programme Manager, Inclusion Project Manager, Heritage Project Manager, Community Engagement Manager, Accessibility Project Lead, Research Programme Manager, Partnerships Manager, Public Engagement Manager, Co-Production Lead, Outdoor Inclusion Manager, Delivery Manager, Equality and Inclusion Project Manager. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
May 26, 2026
Full time
Project Manager We are seeking an experienced Project Manager to lead an ambitious inclusion and accessibility project focused on improving access to the UK s National Trails for underrepresented communities. Position: Project Manager Fee / salary: Up to £30,000 for the full project (equivalent to approximately £350 per day) Location: Remote with some travel across England and Wales Hours: Approximately 2 days per week Contract: Approx. 11-month contract Closing Date: 29 May 2026 About the Role An exciting opportunity has arisen for an experienced Project Manager to oversee the delivery of a major research and development programme focused on accessibility, inclusion and community engagement within the heritage and outdoor sectors. This role will lead the coordination and delivery of a multi-partner project exploring how information, communications and engagement approaches can be made more inclusive for disabled people and people from minoritised ethnic communities. Working with a wide range of stakeholders including community organisations, evaluators, researchers and site-based teams, you will play a central role in ensuring the successful delivery of pilot projects, research activity and future recommendations. Key responsibilities include: Leading end-to-end project management across the full programme lifecycle Developing and maintaining project plans, risk registers and reporting processes Coordinating external contractors, evaluators and delivery partners Supporting governance processes including advisory panel meetings and reporting Overseeing pilot project delivery across multiple locations Monitoring budgets, timelines and project risks Ensuring accessibility, inclusion and co-design principles are embedded throughout Preparing reports and funding updates for stakeholders and funders Supporting future planning, sustainability and funding opportunities About You We are looking for a highly organised and collaborative Project Manager with experience delivering complex partnership projects within areas such as heritage, inclusion, public engagement, research or community development. You will ideally have: Proven experience managing multi-stakeholder projects Strong planning, coordination and reporting skills Experience working with disabled people and/or minoritised ethnic communities Knowledge of co-design or lived-experience-led approaches Experience managing consultants, contractors and external partners Excellent communication and relationship-building skills The ability to manage multiple priorities and work independently Confidence producing clear written reports and presentations Willingness to travel across England and Wales when required Experience within heritage, countryside access, outdoor inclusion or publicly funded programmes would be advantageous. About the Organisation This organisation works nationally to support and promote some of the UK s most valued walking and outdoor heritage routes, helping connect people with natural, cultural and historic landscapes. Using money raised by National Lottery players, the National Lottery Heritage Fund supports projects that connect people and communities with the UK s heritage. Thanks to National Lottery players, we have been able to fund this key project, ensuring the charity are welcoming places for all. Other roles you may have experience of could include: Programme Manager, Inclusion Project Manager, Heritage Project Manager, Community Engagement Manager, Accessibility Project Lead, Research Programme Manager, Partnerships Manager, Public Engagement Manager, Co-Production Lead, Outdoor Inclusion Manager, Delivery Manager, Equality and Inclusion Project Manager. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Zachary Daniels Recruitment
Internal Auditor
Zachary Daniels Recruitment Woolston, Warrington
Internal Auditor - Financial Controls (12-Month FTC) Cheshire Hybrid (3 days on-site) Salary up to 48,000 + Benefits We're working with a well-established organisation known for delivering essential services across a multi-site, operationally complex environment. With a strong focus on governance, risk and continuous improvement, they are investing in strengthening their financial controls and internal audit capabilities. Are you looking for a role where you can step in, take ownership and leave a lasting impact? We're supporting a leading our client on a key 12-month project bringing in an experienced Internal Auditor to strengthen financial controls, deliver high-quality audits, and help build long-term internal capability. This is more than just delivering audits, it's about shaping how things are done and leaving the function in a stronger place. The opportunity You'll take the lead on internal audits across core financial processes, providing independent assurance on the effectiveness of controls while identifying opportunities to improve. Alongside this, you'll work closely with the Senior Manager Governance & Risk, sharing knowledge and building internal capability, ensuring a smooth and sustainable handover at the end of the project. This is a role for someone who enjoys: Owning work end-to-end Improving processes and controls Working closely with stakeholders Leaving a tangible legacy What you'll be doing Financial control audits Plan, scope and deliver internal audits across key financial processes Assess both design and operating effectiveness of controls Identify gaps, risks and opportunities for improvement Carry out detailed testing and analysis Audit delivery & reporting Produce clear, well-structured audit reports with practical recommendations Present findings to senior stakeholders, including Governance & Risk and Audit Committee where required Agree actions and timelines, tracking progress through to completion Maintain high-quality audit documentation and working papers Stakeholder engagement Build strong relationships across finance, operations and leadership teams Communicate findings in a clear, constructive and commercially aware way Liaise with third parties where relevant Capability building Work closely with the Senior Manager - Governance & Risk to share knowledge and approach Support development of internal audit capability Document methodologies, tools and processes to enable long-term sustainability What we're looking for Strong background in internal audit, with a focus on financial controls Experience auditing core processes such as: Payroll Revenue Cash & banking Procurement Confident designing and executing audit testing Analytical, detail-focused and naturally investigative Excellent communicator - able to translate complex findings into clear, actionable insight Comfortable engaging with senior stakeholders Desirable Professionally qualified (ACA, ACCA, CIMA, CIA or equivalent) Why this role? A chance to own and shape a key finance project High visibility across the business Opportunity to build something sustainable, not just deliver BAU Collaborative environment with strong stakeholder exposure Hybrid working (3 days in Cheshire) The kind of person who will thrive Someone who: Enjoys bringing structure and clarity to complex areas Takes pride in improving how things work Is confident, proactive and comfortable operating with autonomy Wants to leave a role knowing they've made a real difference If you're open to a role where you can step in, add value quickly and leave a lasting impact, I'd love to speak with you. BH36043
May 26, 2026
Contractor
Internal Auditor - Financial Controls (12-Month FTC) Cheshire Hybrid (3 days on-site) Salary up to 48,000 + Benefits We're working with a well-established organisation known for delivering essential services across a multi-site, operationally complex environment. With a strong focus on governance, risk and continuous improvement, they are investing in strengthening their financial controls and internal audit capabilities. Are you looking for a role where you can step in, take ownership and leave a lasting impact? We're supporting a leading our client on a key 12-month project bringing in an experienced Internal Auditor to strengthen financial controls, deliver high-quality audits, and help build long-term internal capability. This is more than just delivering audits, it's about shaping how things are done and leaving the function in a stronger place. The opportunity You'll take the lead on internal audits across core financial processes, providing independent assurance on the effectiveness of controls while identifying opportunities to improve. Alongside this, you'll work closely with the Senior Manager Governance & Risk, sharing knowledge and building internal capability, ensuring a smooth and sustainable handover at the end of the project. This is a role for someone who enjoys: Owning work end-to-end Improving processes and controls Working closely with stakeholders Leaving a tangible legacy What you'll be doing Financial control audits Plan, scope and deliver internal audits across key financial processes Assess both design and operating effectiveness of controls Identify gaps, risks and opportunities for improvement Carry out detailed testing and analysis Audit delivery & reporting Produce clear, well-structured audit reports with practical recommendations Present findings to senior stakeholders, including Governance & Risk and Audit Committee where required Agree actions and timelines, tracking progress through to completion Maintain high-quality audit documentation and working papers Stakeholder engagement Build strong relationships across finance, operations and leadership teams Communicate findings in a clear, constructive and commercially aware way Liaise with third parties where relevant Capability building Work closely with the Senior Manager - Governance & Risk to share knowledge and approach Support development of internal audit capability Document methodologies, tools and processes to enable long-term sustainability What we're looking for Strong background in internal audit, with a focus on financial controls Experience auditing core processes such as: Payroll Revenue Cash & banking Procurement Confident designing and executing audit testing Analytical, detail-focused and naturally investigative Excellent communicator - able to translate complex findings into clear, actionable insight Comfortable engaging with senior stakeholders Desirable Professionally qualified (ACA, ACCA, CIMA, CIA or equivalent) Why this role? A chance to own and shape a key finance project High visibility across the business Opportunity to build something sustainable, not just deliver BAU Collaborative environment with strong stakeholder exposure Hybrid working (3 days in Cheshire) The kind of person who will thrive Someone who: Enjoys bringing structure and clarity to complex areas Takes pride in improving how things work Is confident, proactive and comfortable operating with autonomy Wants to leave a role knowing they've made a real difference If you're open to a role where you can step in, add value quickly and leave a lasting impact, I'd love to speak with you. BH36043
Aviva
Customer Service Advisor
Aviva
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 26, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Aviva
Household Claims Handler - Perth
Aviva Stanley, County Durham
Household Claims Handler - salary £26,700 - £ 29,650 depending on hours, skills and experience. Start date - 13th of July 2026 We have exciting opportunities for Claims Handlers to join us in our Perth based office, so why not kick start your career with us here at Aviva! We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Claims Handler careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home (once deemed competent in the role and able to work within a level of autonomy). A bit about the job: As a Claims Handler, you'll be supporting customers through what can be a stressful and emotional moment in their lives; be that water damage, break-ins, an unexpected event or significant damage to their home. Your role is to make those moments easier. This is primarily a telephony-based role, through which you'll guide customers from the first conversation until resolution, efficiently and empathetically. You'll gather information, assess claims in line with our policy and procedures, setting expectations and making confident decisions. You will handle a mix of simple and complex cases, manage email communication and coordinate with suppliers. You'll work at pace, navigating multiple systems, making fair and informed decisions. No previous insurance experience is required; full training and ongoing continuous development will be provided. If you've worked in customer service, hospitality, retail, contact centers or any people-focused environment, you likely already have the skills to fit. If this is you, then why not apply today! Working Hours: Varied shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm alternate Saturday and Sunday's. Our current rotation is one late shift every 4 weeks and 1 weekend day shift every 4 weeks. Average of 35 hours p/week over 5 days. You will be required to be flexible with these hours as shifts for this role are on a rota basis. We are also open on Bank Holidays. Skills and experience we're looking for: Bring a positive attitude, strong customer focus, and integrity. Confidently handle customer conversations in a telephony led environment. Communicate clearly in both written and verbal interactions. Listen empathetically, stay calm under pressure, and make sound decisions. Adapt well to a fast paced environment, embracing change and learning. Confident IT skills with the ability to navigate multiple systems. Career Pathway opportunities: Home claims is a large and diverse part of Aviva, offering meaningful and long-term career growth. As your skills develop over time, you can progress into: Technical claims roles. Specialist areas. Leadership. Coaching or mentoring. Wider insurance or operational roles across Aviva. We support further development through structured training, opportunities to specialize and access to internal career programmes. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague: Starting salary of £26,700 - £29,650 (This role falls under Aviva's "Pay progression scheme", so the further you develop in this role the higher the salary will be) Bonus opportunity - 6% of annual salary (Actual amount depends on personal and company performance). Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemes. Brilliantly supportive policies including parental and carer's leave. Flexible benefits to suit you, including sustainability options such as cycle to work. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. Comprehensive wellbeing support and tools. Private Medical Benefit scheme. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here . We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to
May 26, 2026
Full time
Household Claims Handler - salary £26,700 - £ 29,650 depending on hours, skills and experience. Start date - 13th of July 2026 We have exciting opportunities for Claims Handlers to join us in our Perth based office, so why not kick start your career with us here at Aviva! We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Claims Handler careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home (once deemed competent in the role and able to work within a level of autonomy). A bit about the job: As a Claims Handler, you'll be supporting customers through what can be a stressful and emotional moment in their lives; be that water damage, break-ins, an unexpected event or significant damage to their home. Your role is to make those moments easier. This is primarily a telephony-based role, through which you'll guide customers from the first conversation until resolution, efficiently and empathetically. You'll gather information, assess claims in line with our policy and procedures, setting expectations and making confident decisions. You will handle a mix of simple and complex cases, manage email communication and coordinate with suppliers. You'll work at pace, navigating multiple systems, making fair and informed decisions. No previous insurance experience is required; full training and ongoing continuous development will be provided. If you've worked in customer service, hospitality, retail, contact centers or any people-focused environment, you likely already have the skills to fit. If this is you, then why not apply today! Working Hours: Varied shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm alternate Saturday and Sunday's. Our current rotation is one late shift every 4 weeks and 1 weekend day shift every 4 weeks. Average of 35 hours p/week over 5 days. You will be required to be flexible with these hours as shifts for this role are on a rota basis. We are also open on Bank Holidays. Skills and experience we're looking for: Bring a positive attitude, strong customer focus, and integrity. Confidently handle customer conversations in a telephony led environment. Communicate clearly in both written and verbal interactions. Listen empathetically, stay calm under pressure, and make sound decisions. Adapt well to a fast paced environment, embracing change and learning. Confident IT skills with the ability to navigate multiple systems. Career Pathway opportunities: Home claims is a large and diverse part of Aviva, offering meaningful and long-term career growth. As your skills develop over time, you can progress into: Technical claims roles. Specialist areas. Leadership. Coaching or mentoring. Wider insurance or operational roles across Aviva. We support further development through structured training, opportunities to specialize and access to internal career programmes. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague: Starting salary of £26,700 - £29,650 (This role falls under Aviva's "Pay progression scheme", so the further you develop in this role the higher the salary will be) Bonus opportunity - 6% of annual salary (Actual amount depends on personal and company performance). Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemes. Brilliantly supportive policies including parental and carer's leave. Flexible benefits to suit you, including sustainability options such as cycle to work. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. Comprehensive wellbeing support and tools. Private Medical Benefit scheme. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here . We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to
Aviva
Support Specialist
Aviva Waterfoot, Lancashire
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 26, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Aviva
Insurance Customer Support Specialist
Aviva City, Glasgow
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 26, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Aviva
Household Claims Handler - Perth
Aviva Milnathort, Fife
Household Claims Handler - salary £26,700 - £ 29,650 depending on hours, skills and experience. Start date - 13th of July 2026 We have exciting opportunities for Claims Handlers to join us in our Perth based office, so why not kick start your career with us here at Aviva! We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Claims Handler careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home (once deemed competent in the role and able to work within a level of autonomy). A bit about the job: As a Claims Handler, you'll be supporting customers through what can be a stressful and emotional moment in their lives; be that water damage, break-ins, an unexpected event or significant damage to their home. Your role is to make those moments easier. This is primarily a telephony-based role, through which you'll guide customers from the first conversation until resolution, efficiently and empathetically. You'll gather information, assess claims in line with our policy and procedures, setting expectations and making confident decisions. You will handle a mix of simple and complex cases, manage email communication and coordinate with suppliers. You'll work at pace, navigating multiple systems, making fair and informed decisions. No previous insurance experience is required; full training and ongoing continuous development will be provided. If you've worked in customer service, hospitality, retail, contact centers or any people-focused environment, you likely already have the skills to fit. If this is you, then why not apply today! Working Hours: Varied shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm alternate Saturday and Sunday's. Our current rotation is one late shift every 4 weeks and 1 weekend day shift every 4 weeks. Average of 35 hours p/week over 5 days. You will be required to be flexible with these hours as shifts for this role are on a rota basis. We are also open on Bank Holidays. Skills and experience we're looking for: Bring a positive attitude, strong customer focus, and integrity. Confidently handle customer conversations in a telephony led environment. Communicate clearly in both written and verbal interactions. Listen empathetically, stay calm under pressure, and make sound decisions. Adapt well to a fast paced environment, embracing change and learning. Confident IT skills with the ability to navigate multiple systems. Career Pathway opportunities: Home claims is a large and diverse part of Aviva, offering meaningful and long-term career growth. As your skills develop over time, you can progress into: Technical claims roles. Specialist areas. Leadership. Coaching or mentoring. Wider insurance or operational roles across Aviva. We support further development through structured training, opportunities to specialize and access to internal career programmes. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague: Starting salary of £26,700 - £29,650 (This role falls under Aviva's "Pay progression scheme", so the further you develop in this role the higher the salary will be) Bonus opportunity - 6% of annual salary (Actual amount depends on personal and company performance). Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemes. Brilliantly supportive policies including parental and carer's leave. Flexible benefits to suit you, including sustainability options such as cycle to work. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. Comprehensive wellbeing support and tools. Private Medical Benefit scheme. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here . We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to
May 26, 2026
Full time
Household Claims Handler - salary £26,700 - £ 29,650 depending on hours, skills and experience. Start date - 13th of July 2026 We have exciting opportunities for Claims Handlers to join us in our Perth based office, so why not kick start your career with us here at Aviva! We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Claims Handler careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home (once deemed competent in the role and able to work within a level of autonomy). A bit about the job: As a Claims Handler, you'll be supporting customers through what can be a stressful and emotional moment in their lives; be that water damage, break-ins, an unexpected event or significant damage to their home. Your role is to make those moments easier. This is primarily a telephony-based role, through which you'll guide customers from the first conversation until resolution, efficiently and empathetically. You'll gather information, assess claims in line with our policy and procedures, setting expectations and making confident decisions. You will handle a mix of simple and complex cases, manage email communication and coordinate with suppliers. You'll work at pace, navigating multiple systems, making fair and informed decisions. No previous insurance experience is required; full training and ongoing continuous development will be provided. If you've worked in customer service, hospitality, retail, contact centers or any people-focused environment, you likely already have the skills to fit. If this is you, then why not apply today! Working Hours: Varied shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm alternate Saturday and Sunday's. Our current rotation is one late shift every 4 weeks and 1 weekend day shift every 4 weeks. Average of 35 hours p/week over 5 days. You will be required to be flexible with these hours as shifts for this role are on a rota basis. We are also open on Bank Holidays. Skills and experience we're looking for: Bring a positive attitude, strong customer focus, and integrity. Confidently handle customer conversations in a telephony led environment. Communicate clearly in both written and verbal interactions. Listen empathetically, stay calm under pressure, and make sound decisions. Adapt well to a fast paced environment, embracing change and learning. Confident IT skills with the ability to navigate multiple systems. Career Pathway opportunities: Home claims is a large and diverse part of Aviva, offering meaningful and long-term career growth. As your skills develop over time, you can progress into: Technical claims roles. Specialist areas. Leadership. Coaching or mentoring. Wider insurance or operational roles across Aviva. We support further development through structured training, opportunities to specialize and access to internal career programmes. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague: Starting salary of £26,700 - £29,650 (This role falls under Aviva's "Pay progression scheme", so the further you develop in this role the higher the salary will be) Bonus opportunity - 6% of annual salary (Actual amount depends on personal and company performance). Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemes. Brilliantly supportive policies including parental and carer's leave. Flexible benefits to suit you, including sustainability options such as cycle to work. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. Comprehensive wellbeing support and tools. Private Medical Benefit scheme. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here . We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to
Hays
Operations Manager
Hays
Operations Manager - Central London Your new company Join a collaborative organisation responsible for enhancing one of Central London's most historic and high-profile districts. Covering key areas that include major cultural destinations, iconic landmarks, and essential transport hubs, this organisation works to make the area an exceptional place to work, visit and live.Through creative placemaking, sustainability initiatives, operational excellence and strong partnership working, the team delivers projects that protect the environment, celebrate heritage and strengthen local communities, all guided by a clear and ambitious five-year plan. Your new role As an Operations Manager, you will play a crucial role in maintaining and elevating the quality, safety and vibrancy of the public realm across this unique London district. You will be the driving force behind effective street operations, contractor management and stakeholder engagement.In this varied and impactful position, you will: - Oversee and resolve street-based issues to improve the public realm. - Manage Integrated Street Services contracts, ensuring all KPIs, service levels, and specifications are met. - Build strong relationships with local partners, stakeholders and statutory agencies. - Represent the organisation at community and operational meetings, championing high standards. - Investigate contractor performance concerns and coordinate solutions to ensure continuous improvement. - Work closely with senior leaders and delivery partners to create a welcoming, well-managed environment for businesses, residents and visitors. What you'll need to succeed To thrive in this role, you will be:- Experienced in street operations, public realm management, or facilities management. - Knowledgeable about current UK criminal and anti-social behaviour legislation. - An excellent communicator-confident in written, verbal and presentation settings. - Skilled at working independently while collaborating effectively with colleagues and external partners. - Highly organised, diplomatic, solutions-focused, and strong in stakeholder management. - Educated to a good standard with relevant professional experience in a similar operational role. What you'll get in return You'll join a supportive, collaborative and forward-thinking team committed to improving one of London's most iconic heritage areas. This is a chance to make a visible impact in a dynamic environment while developing professionally within a mission-driven organisation. In return, you will receive: - A salary of £40,000-£45,000, depending on experience - Primarily site-based role, with 1 day a week working from home (subject to business needs) - Opportunities for professional development - An inclusive, diverse, and supportive culture - The chance to contribute to meaningful improvements across a unique and historic area of London What you need to do now If you are passionate about placemaking, operational excellence and delivering real community impact, we would love to hear from you. This is your opportunity to shape the future of one of London's most significant districts and take the next step in your career. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
May 26, 2026
Full time
Operations Manager - Central London Your new company Join a collaborative organisation responsible for enhancing one of Central London's most historic and high-profile districts. Covering key areas that include major cultural destinations, iconic landmarks, and essential transport hubs, this organisation works to make the area an exceptional place to work, visit and live.Through creative placemaking, sustainability initiatives, operational excellence and strong partnership working, the team delivers projects that protect the environment, celebrate heritage and strengthen local communities, all guided by a clear and ambitious five-year plan. Your new role As an Operations Manager, you will play a crucial role in maintaining and elevating the quality, safety and vibrancy of the public realm across this unique London district. You will be the driving force behind effective street operations, contractor management and stakeholder engagement.In this varied and impactful position, you will: - Oversee and resolve street-based issues to improve the public realm. - Manage Integrated Street Services contracts, ensuring all KPIs, service levels, and specifications are met. - Build strong relationships with local partners, stakeholders and statutory agencies. - Represent the organisation at community and operational meetings, championing high standards. - Investigate contractor performance concerns and coordinate solutions to ensure continuous improvement. - Work closely with senior leaders and delivery partners to create a welcoming, well-managed environment for businesses, residents and visitors. What you'll need to succeed To thrive in this role, you will be:- Experienced in street operations, public realm management, or facilities management. - Knowledgeable about current UK criminal and anti-social behaviour legislation. - An excellent communicator-confident in written, verbal and presentation settings. - Skilled at working independently while collaborating effectively with colleagues and external partners. - Highly organised, diplomatic, solutions-focused, and strong in stakeholder management. - Educated to a good standard with relevant professional experience in a similar operational role. What you'll get in return You'll join a supportive, collaborative and forward-thinking team committed to improving one of London's most iconic heritage areas. This is a chance to make a visible impact in a dynamic environment while developing professionally within a mission-driven organisation. In return, you will receive: - A salary of £40,000-£45,000, depending on experience - Primarily site-based role, with 1 day a week working from home (subject to business needs) - Opportunities for professional development - An inclusive, diverse, and supportive culture - The chance to contribute to meaningful improvements across a unique and historic area of London What you need to do now If you are passionate about placemaking, operational excellence and delivering real community impact, we would love to hear from you. This is your opportunity to shape the future of one of London's most significant districts and take the next step in your career. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Aviva
Support Specialist
Aviva
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 26, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Aviva
Household Claims Handler - Perth
Aviva Blairgowrie, Perthshire
Household Claims Handler - salary £26,700 - £ 29,650 depending on hours, skills and experience. Start date - 13th of July 2026 We have exciting opportunities for Claims Handlers to join us in our Perth based office, so why not kick start your career with us here at Aviva! We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Claims Handler careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home (once deemed competent in the role and able to work within a level of autonomy). A bit about the job: As a Claims Handler, you'll be supporting customers through what can be a stressful and emotional moment in their lives; be that water damage, break-ins, an unexpected event or significant damage to their home. Your role is to make those moments easier. This is primarily a telephony-based role, through which you'll guide customers from the first conversation until resolution, efficiently and empathetically. You'll gather information, assess claims in line with our policy and procedures, setting expectations and making confident decisions. You will handle a mix of simple and complex cases, manage email communication and coordinate with suppliers. You'll work at pace, navigating multiple systems, making fair and informed decisions. No previous insurance experience is required; full training and ongoing continuous development will be provided. If you've worked in customer service, hospitality, retail, contact centers or any people-focused environment, you likely already have the skills to fit. If this is you, then why not apply today! Working Hours: Varied shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm alternate Saturday and Sunday's. Our current rotation is one late shift every 4 weeks and 1 weekend day shift every 4 weeks. Average of 35 hours p/week over 5 days. You will be required to be flexible with these hours as shifts for this role are on a rota basis. We are also open on Bank Holidays. Skills and experience we're looking for: Bring a positive attitude, strong customer focus, and integrity. Confidently handle customer conversations in a telephony led environment. Communicate clearly in both written and verbal interactions. Listen empathetically, stay calm under pressure, and make sound decisions. Adapt well to a fast paced environment, embracing change and learning. Confident IT skills with the ability to navigate multiple systems. Career Pathway opportunities: Home claims is a large and diverse part of Aviva, offering meaningful and long-term career growth. As your skills develop over time, you can progress into: Technical claims roles. Specialist areas. Leadership. Coaching or mentoring. Wider insurance or operational roles across Aviva. We support further development through structured training, opportunities to specialize and access to internal career programmes. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague: Starting salary of £26,700 - £29,650 (This role falls under Aviva's "Pay progression scheme", so the further you develop in this role the higher the salary will be) Bonus opportunity - 6% of annual salary (Actual amount depends on personal and company performance). Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemes. Brilliantly supportive policies including parental and carer's leave. Flexible benefits to suit you, including sustainability options such as cycle to work. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. Comprehensive wellbeing support and tools. Private Medical Benefit scheme. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here . We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to
May 26, 2026
Full time
Household Claims Handler - salary £26,700 - £ 29,650 depending on hours, skills and experience. Start date - 13th of July 2026 We have exciting opportunities for Claims Handlers to join us in our Perth based office, so why not kick start your career with us here at Aviva! We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Claims Handler careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home (once deemed competent in the role and able to work within a level of autonomy). A bit about the job: As a Claims Handler, you'll be supporting customers through what can be a stressful and emotional moment in their lives; be that water damage, break-ins, an unexpected event or significant damage to their home. Your role is to make those moments easier. This is primarily a telephony-based role, through which you'll guide customers from the first conversation until resolution, efficiently and empathetically. You'll gather information, assess claims in line with our policy and procedures, setting expectations and making confident decisions. You will handle a mix of simple and complex cases, manage email communication and coordinate with suppliers. You'll work at pace, navigating multiple systems, making fair and informed decisions. No previous insurance experience is required; full training and ongoing continuous development will be provided. If you've worked in customer service, hospitality, retail, contact centers or any people-focused environment, you likely already have the skills to fit. If this is you, then why not apply today! Working Hours: Varied shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm alternate Saturday and Sunday's. Our current rotation is one late shift every 4 weeks and 1 weekend day shift every 4 weeks. Average of 35 hours p/week over 5 days. You will be required to be flexible with these hours as shifts for this role are on a rota basis. We are also open on Bank Holidays. Skills and experience we're looking for: Bring a positive attitude, strong customer focus, and integrity. Confidently handle customer conversations in a telephony led environment. Communicate clearly in both written and verbal interactions. Listen empathetically, stay calm under pressure, and make sound decisions. Adapt well to a fast paced environment, embracing change and learning. Confident IT skills with the ability to navigate multiple systems. Career Pathway opportunities: Home claims is a large and diverse part of Aviva, offering meaningful and long-term career growth. As your skills develop over time, you can progress into: Technical claims roles. Specialist areas. Leadership. Coaching or mentoring. Wider insurance or operational roles across Aviva. We support further development through structured training, opportunities to specialize and access to internal career programmes. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague: Starting salary of £26,700 - £29,650 (This role falls under Aviva's "Pay progression scheme", so the further you develop in this role the higher the salary will be) Bonus opportunity - 6% of annual salary (Actual amount depends on personal and company performance). Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemes. Brilliantly supportive policies including parental and carer's leave. Flexible benefits to suit you, including sustainability options such as cycle to work. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. Comprehensive wellbeing support and tools. Private Medical Benefit scheme. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here . We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to
Aviva
Customer Support
Aviva
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 26, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Penguin Recruitment
Sustainability Consultant
Penguin Recruitment City, Wolverhampton
Sustainability Consultant (BREEAM Focus) Wolverhampton Area Competitive Salary (DOE) 30k- 40k Hybrid & Flexible Working Early Finish Fridays Overview A well-established and growing building services and sustainability consultancy is looking to appoint a Sustainability Consultant with a strong focus on BREEAM delivery to join its team in the Luton area. This opportunity would suit someone confident in managing BREEAM projects independently, who is also keen to broaden their experience across energy modelling, life cycle assessment, and wider sustainability advisory services. With an expanding sustainability offering and increasing project demand, this role offers genuine progression and the chance to develop into a more senior position over time. What's on Offer Competitive salary (depending on experience) Hybrid and flexible working arrangements Early finish on Fridays Clear progression pathway within a growing sustainability team Ongoing training and professional development opportunities Exposure to a range of sectors including commercial, residential, healthcare, and education Supportive and collaborative team environment What We're Looking For 3+ years' experience in BREEAM consultancy Strong understanding of BREEAM processes and whole life carbon principles Ability to manage projects independently Confident communicator, comfortable leading workshops and engaging with clients Interest in developing across wider sustainability disciplines The Role You will take the lead on BREEAM assessments across multiple sectors, working closely with design teams and clients to deliver sustainable outcomes. While BREEAM will be the core focus initially, there will be strong opportunities to diversify into: Energy modelling collaboration Life Cycle Assessment (LCA) Embodied carbon analysis ESG-related advisory work (as services continue to expand) This is an ideal opportunity for someone looking to take on more ownership and play a key role within a growing and competitive consultancy. Key Responsibilities Deliver BREEAM assessments from feasibility through to certification Interpret BREEAM criteria and advise design teams accordingly Coordinate and review evidence submissions Lead client and design team workshops Manage BRE submissions and certification process Support the integration of wider sustainability strategies into projects If you're an experienced BREEAM professional looking for a step up in responsibility, with strong support, training, and long-term progression - this could be a great move. Apply today for a confidential discussion!
May 25, 2026
Full time
Sustainability Consultant (BREEAM Focus) Wolverhampton Area Competitive Salary (DOE) 30k- 40k Hybrid & Flexible Working Early Finish Fridays Overview A well-established and growing building services and sustainability consultancy is looking to appoint a Sustainability Consultant with a strong focus on BREEAM delivery to join its team in the Luton area. This opportunity would suit someone confident in managing BREEAM projects independently, who is also keen to broaden their experience across energy modelling, life cycle assessment, and wider sustainability advisory services. With an expanding sustainability offering and increasing project demand, this role offers genuine progression and the chance to develop into a more senior position over time. What's on Offer Competitive salary (depending on experience) Hybrid and flexible working arrangements Early finish on Fridays Clear progression pathway within a growing sustainability team Ongoing training and professional development opportunities Exposure to a range of sectors including commercial, residential, healthcare, and education Supportive and collaborative team environment What We're Looking For 3+ years' experience in BREEAM consultancy Strong understanding of BREEAM processes and whole life carbon principles Ability to manage projects independently Confident communicator, comfortable leading workshops and engaging with clients Interest in developing across wider sustainability disciplines The Role You will take the lead on BREEAM assessments across multiple sectors, working closely with design teams and clients to deliver sustainable outcomes. While BREEAM will be the core focus initially, there will be strong opportunities to diversify into: Energy modelling collaboration Life Cycle Assessment (LCA) Embodied carbon analysis ESG-related advisory work (as services continue to expand) This is an ideal opportunity for someone looking to take on more ownership and play a key role within a growing and competitive consultancy. Key Responsibilities Deliver BREEAM assessments from feasibility through to certification Interpret BREEAM criteria and advise design teams accordingly Coordinate and review evidence submissions Lead client and design team workshops Manage BRE submissions and certification process Support the integration of wider sustainability strategies into projects If you're an experienced BREEAM professional looking for a step up in responsibility, with strong support, training, and long-term progression - this could be a great move. Apply today for a confidential discussion!
Aviva
Customer Support
Aviva Killearn, Stirlingshire
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 25, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Harris Hill
Sustainable Procurement Manager
Harris Hill Kingston Upon Thames, Surrey
A fantastic opportunity to join a leading UK University in South West London as their Sustainable Procurement Manager. In this part-time role, you will play a pivotal role in embedding sustainable procurement practices and supporting the institution s ambitious carbon reduction and sustainability goals. Your role will ensure suppliers implement Net Zero Carbon Tools and provide accurate carbon emissions data to help the University maximise and measure its positive impact throughout its buying and contracting activities. I m keen to hear from procurement professionals with an in-depth understanding of sustainability and sustainable procurement practices applied in a cross-functional business environment. You will be able to work independently and as part of a team, be able to influence and build strong working relationships with members of relevant task and finish/steering groups that have been set up to plan and implement the necessary strategies. You will join a team of procurement professionals who strategically source goods and services to ensure the most efficient, sustainable and effective use of university funds. Location: Kingston upon Thames, South West London. Working pattern: Part-time (0.6 FTE), 22.2 hours per week (3 days a week) Salary: £50,160 FTE, actual salary £30,096 per annum Salary range is from £50,160- £59,306, but offers typically come in at the start of the salary banding. If you are passionate about sustainability and want to drive meaningful change within a forward-thinking organisation, I would love to hear from you. Firm closing date 9am Monday 8 th June. However, the role may close early if they have had a good response, so apply now. Interviews are expected to be held during the week commencing 15 June 2026. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
May 25, 2026
Full time
A fantastic opportunity to join a leading UK University in South West London as their Sustainable Procurement Manager. In this part-time role, you will play a pivotal role in embedding sustainable procurement practices and supporting the institution s ambitious carbon reduction and sustainability goals. Your role will ensure suppliers implement Net Zero Carbon Tools and provide accurate carbon emissions data to help the University maximise and measure its positive impact throughout its buying and contracting activities. I m keen to hear from procurement professionals with an in-depth understanding of sustainability and sustainable procurement practices applied in a cross-functional business environment. You will be able to work independently and as part of a team, be able to influence and build strong working relationships with members of relevant task and finish/steering groups that have been set up to plan and implement the necessary strategies. You will join a team of procurement professionals who strategically source goods and services to ensure the most efficient, sustainable and effective use of university funds. Location: Kingston upon Thames, South West London. Working pattern: Part-time (0.6 FTE), 22.2 hours per week (3 days a week) Salary: £50,160 FTE, actual salary £30,096 per annum Salary range is from £50,160- £59,306, but offers typically come in at the start of the salary banding. If you are passionate about sustainability and want to drive meaningful change within a forward-thinking organisation, I would love to hear from you. Firm closing date 9am Monday 8 th June. However, the role may close early if they have had a good response, so apply now. Interviews are expected to be held during the week commencing 15 June 2026. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
French Selection UK
French or German speaking Customer Service Administrator
French Selection UK Burnley, Lancashire
FRENCH SELECTION (FS) French or German speaking Customer Service Administrator Location: Burnley Office Based Role Salary: £27,000 per annum plus bonus Ref: 8230CS To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8230CS The company: A long-standing British manufacturer with international operations and a key focus on sustainability. Main duties: To provide outstanding customer service to clients and support the Export department. The role: - Respond to customer enquiries in a timely manner to ensure any issues are resolved - Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend. - Process orders through the system and follow up as necessary - Provide customers with export support in regards to lead times and delivery information - Support internal departments with product or stock information - Ensure customer information is recorded accurately and update on the system when necessary - Monitor outstanding orders and follow up accordingly The candidate: - Fluent in either German OR French to business standard - Essential - Previous customer service experience - Essential - Excellent communication and interpersonal skills - Dynamic, confident and motivated candidate - IT literate The salary: £27,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
May 25, 2026
Full time
FRENCH SELECTION (FS) French or German speaking Customer Service Administrator Location: Burnley Office Based Role Salary: £27,000 per annum plus bonus Ref: 8230CS To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8230CS The company: A long-standing British manufacturer with international operations and a key focus on sustainability. Main duties: To provide outstanding customer service to clients and support the Export department. The role: - Respond to customer enquiries in a timely manner to ensure any issues are resolved - Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend. - Process orders through the system and follow up as necessary - Provide customers with export support in regards to lead times and delivery information - Support internal departments with product or stock information - Ensure customer information is recorded accurately and update on the system when necessary - Monitor outstanding orders and follow up accordingly The candidate: - Fluent in either German OR French to business standard - Essential - Previous customer service experience - Essential - Excellent communication and interpersonal skills - Dynamic, confident and motivated candidate - IT literate The salary: £27,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Fisher German LLP
Systems Support Engineer (5-month FTC)
Fisher German LLP Ashby-de-la-zouch, Leicestershire
The Team & Focus of the Role Our IT Service & Infrastructure team are looking for a new Systems Support Engineer to come and join the team, on a 5-month fixed term contract. Working alongside our?team, you will be responsible for onsite service and support needs for employees around the firm. You will ideally have experience in providing support for all areas of technology, including laptops, servers, printers, and networks as well as vendor specific hardware and software (such as Microsoft365, Microsoft Office Desktop Applications, etc). This role will be will be based in Ashby, and although we do operate a hybrid working policy, it's essential that you're able to commute to Ashby weekly. Our standard hours are 08:45am - 5:15pm (37.5 hours), however we'd be open to discussing flexible working requirements with minimum working hours of 30 per week. In return, beyond your base salary you will be included in: A discretionary bonus scheme ?A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve ?Enhanced maternity, paternity, adoption and shared parental leave ?An online money saving portal and access to a 24/7 mental health & wellbeing service. ?Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: ? ?IT support relating to technical issues involving Microsoft's core business applications and operating systems. (Microsoft365, Microsoft Office Desktop Applications etc.) ?Laptop and mobile device deployments ?Asset Management responsible for tracking of all inbound and outbound hardware ?End user onboard and off board. ?Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages. ?Improve customer service, perception, and satisfaction. ?You will track, log and correct information using our ITSM tools to protect assets and components. ?You will maintain a high level of customer service and have confidence to deal with complex complaints along with showing empathy to satisfy customer demands. ?You will resolve user requests and own service desk issues until a new owner has been found or the problem has been mitigated or resolved. ?You will be responsible for the investigation of problems in systems, processes, and services, tactical or operational and will contribute to the implementation of remedies and preventative measures. ?You will create knowledge-based articles for ITSM customer self-help guides. ?Identify and engage with users or stakeholders to collate user needs evidence. ?Diagnose and troubleshoot software and hardware problems and help our customers install approved applications and programs. ?Site visits as required to support our end users The successful candidate will have ?ITIL v3/4 Certification ?Microsoft MCP, MCSA or MCSE ?2-3 Years help/service desk experience ?Experience of different ITSM systems ?Experience of supporting most end user compute devices and desktop applications ?Experience of supporting Office365 and SharePoint Environments. ?Technical understanding: You can show an awareness of the relevant subject matter and a high-level understanding of what it involves. ?Ability to diagnose technical issues. ?Self-motivated with the ability to work in a fast-moving environment. ?Full Driving Licence Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 12-property market sectors; agriculture, commercial, education, green energy & sustainability, healthcare, minerals & waste, public sector, residential, rural, telecoms, third sector and utilities and infrastructure. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer.
May 25, 2026
Seasonal
The Team & Focus of the Role Our IT Service & Infrastructure team are looking for a new Systems Support Engineer to come and join the team, on a 5-month fixed term contract. Working alongside our?team, you will be responsible for onsite service and support needs for employees around the firm. You will ideally have experience in providing support for all areas of technology, including laptops, servers, printers, and networks as well as vendor specific hardware and software (such as Microsoft365, Microsoft Office Desktop Applications, etc). This role will be will be based in Ashby, and although we do operate a hybrid working policy, it's essential that you're able to commute to Ashby weekly. Our standard hours are 08:45am - 5:15pm (37.5 hours), however we'd be open to discussing flexible working requirements with minimum working hours of 30 per week. In return, beyond your base salary you will be included in: A discretionary bonus scheme ?A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve ?Enhanced maternity, paternity, adoption and shared parental leave ?An online money saving portal and access to a 24/7 mental health & wellbeing service. ?Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: ? ?IT support relating to technical issues involving Microsoft's core business applications and operating systems. (Microsoft365, Microsoft Office Desktop Applications etc.) ?Laptop and mobile device deployments ?Asset Management responsible for tracking of all inbound and outbound hardware ?End user onboard and off board. ?Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages. ?Improve customer service, perception, and satisfaction. ?You will track, log and correct information using our ITSM tools to protect assets and components. ?You will maintain a high level of customer service and have confidence to deal with complex complaints along with showing empathy to satisfy customer demands. ?You will resolve user requests and own service desk issues until a new owner has been found or the problem has been mitigated or resolved. ?You will be responsible for the investigation of problems in systems, processes, and services, tactical or operational and will contribute to the implementation of remedies and preventative measures. ?You will create knowledge-based articles for ITSM customer self-help guides. ?Identify and engage with users or stakeholders to collate user needs evidence. ?Diagnose and troubleshoot software and hardware problems and help our customers install approved applications and programs. ?Site visits as required to support our end users The successful candidate will have ?ITIL v3/4 Certification ?Microsoft MCP, MCSA or MCSE ?2-3 Years help/service desk experience ?Experience of different ITSM systems ?Experience of supporting most end user compute devices and desktop applications ?Experience of supporting Office365 and SharePoint Environments. ?Technical understanding: You can show an awareness of the relevant subject matter and a high-level understanding of what it involves. ?Ability to diagnose technical issues. ?Self-motivated with the ability to work in a fast-moving environment. ?Full Driving Licence Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 12-property market sectors; agriculture, commercial, education, green energy & sustainability, healthcare, minerals & waste, public sector, residential, rural, telecoms, third sector and utilities and infrastructure. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer.
NMS Recruit Ltd t/a Russell Taylor Group
Senior Architect (Healthcare)
NMS Recruit Ltd t/a Russell Taylor Group City, Manchester
Senior Architect Healthcare Manchester About the role Our client is an internationally recognised architectural practice with a long-standing reputation for delivering innovative, people-centred healthcare environments across the UK and internationally. Due to continued growth within their Health + Care sector, they are seeking a talented Senior Architect to join their established healthcare team in either Manchester or London. This is an exciting opportunity to contribute to the design and delivery of transformative healthcare projects ranging from major acute hospitals and specialist care facilities to clinical research environments, community health hubs, diagnostic centres, and healthcare masterplans. Working within a highly collaborative multidisciplinary environment, you will play a key role in leading project packages, developing design concepts, coordinating technical delivery, and supporting the next generation of architects within the studio. You will work closely with clients, consultants, contractors, and healthcare stakeholders to help deliver innovative, technically robust, and future-focused healthcare environments. About the practice Our client is a leading UK architectural practice recognised for design excellence, technical innovation, and the delivery of complex, high-profile projects across healthcare, residential, workplace, education, hospitality, and mixed-use sectors. The healthcare team has been at the forefront of health and care design for several decades, delivering award-winning projects that respond to evolving models of care, technological advancements, sustainability ambitions, and patient wellbeing priorities. The practice fosters a collaborative and research-driven culture where creativity, innovation, and professional development are actively encouraged. Employees are supported through mentoring, structured learning opportunities, and exposure to some of the most significant healthcare developments currently being delivered in the UK. Key responsibilities Lead and contribute to the design and technical delivery of healthcare projects across multiple RIBA stages. Develop innovative architectural solutions that respond to complex healthcare planning and operational requirements. Coordinate multidisciplinary teams to ensure highly integrated and technically resolved project delivery. Participate in client meetings, user group consultations, and stakeholder engagement sessions. Support the preparation of presentations, reports, technical packages, and design documentation. Mentor and support junior architects and assistants within the healthcare team. Contribute to research, innovation, and best practice within healthcare design. Assist in maintaining strong client relationships and supporting business development activities where appropriate. About you You will be a talented and motivated ARB-qualified Architect with strong post-qualification experience within the healthcare sector. Your portfolio will demonstrate a combination of excellent design ability, technical competence, and project delivery experience across complex healthcare environments. As a successful candidate, you will ideally demonstrate: Proven experience working on healthcare projects within the UK, ideally including NHS projects. Experience across a range of healthcare typologies such as acute hospitals, outpatient facilities, research environments, mental health, or community healthcare projects. Strong design, technical detailing, and project coordination skills. Knowledge of UK healthcare guidance, standards, and regulations including HTMs and HBNs. Experience working collaboratively with multidisciplinary consultant teams and stakeholder groups. Confidence presenting design proposals to clients and user groups. Strong communication and organisational skills with the ability to manage competing priorities effectively. Experience mentoring junior team members within a collaborative studio setting. High proficiency in BIM workflows, with strong Revit skills preferred. Experience using Adobe Creative Suite, SketchUp, and visualisation tools would be beneficial. What's on offer In return, our client offers the opportunity to work within one of the UK's leading architectural practices on some of the most significant healthcare projects in the sector. You will benefit from: Exposure to high-profile and technically complex healthcare projects. Clear opportunities for career progression and professional development. Structured mentoring and CPD support. A collaborative and inclusive studio culture. Competitive salary and comprehensive benefits package. Flexible and hybrid working arrangements. Private healthcare and wellbeing support initiatives. Social, cultural, and charitable studio events. The opportunity to contribute to research-led and innovative healthcare design solutions. This is an excellent opportunity for a passionate Senior Architect looking to play a key role in shaping the future of healthcare environments within a highly respected and design-led practice. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
May 25, 2026
Full time
Senior Architect Healthcare Manchester About the role Our client is an internationally recognised architectural practice with a long-standing reputation for delivering innovative, people-centred healthcare environments across the UK and internationally. Due to continued growth within their Health + Care sector, they are seeking a talented Senior Architect to join their established healthcare team in either Manchester or London. This is an exciting opportunity to contribute to the design and delivery of transformative healthcare projects ranging from major acute hospitals and specialist care facilities to clinical research environments, community health hubs, diagnostic centres, and healthcare masterplans. Working within a highly collaborative multidisciplinary environment, you will play a key role in leading project packages, developing design concepts, coordinating technical delivery, and supporting the next generation of architects within the studio. You will work closely with clients, consultants, contractors, and healthcare stakeholders to help deliver innovative, technically robust, and future-focused healthcare environments. About the practice Our client is a leading UK architectural practice recognised for design excellence, technical innovation, and the delivery of complex, high-profile projects across healthcare, residential, workplace, education, hospitality, and mixed-use sectors. The healthcare team has been at the forefront of health and care design for several decades, delivering award-winning projects that respond to evolving models of care, technological advancements, sustainability ambitions, and patient wellbeing priorities. The practice fosters a collaborative and research-driven culture where creativity, innovation, and professional development are actively encouraged. Employees are supported through mentoring, structured learning opportunities, and exposure to some of the most significant healthcare developments currently being delivered in the UK. Key responsibilities Lead and contribute to the design and technical delivery of healthcare projects across multiple RIBA stages. Develop innovative architectural solutions that respond to complex healthcare planning and operational requirements. Coordinate multidisciplinary teams to ensure highly integrated and technically resolved project delivery. Participate in client meetings, user group consultations, and stakeholder engagement sessions. Support the preparation of presentations, reports, technical packages, and design documentation. Mentor and support junior architects and assistants within the healthcare team. Contribute to research, innovation, and best practice within healthcare design. Assist in maintaining strong client relationships and supporting business development activities where appropriate. About you You will be a talented and motivated ARB-qualified Architect with strong post-qualification experience within the healthcare sector. Your portfolio will demonstrate a combination of excellent design ability, technical competence, and project delivery experience across complex healthcare environments. As a successful candidate, you will ideally demonstrate: Proven experience working on healthcare projects within the UK, ideally including NHS projects. Experience across a range of healthcare typologies such as acute hospitals, outpatient facilities, research environments, mental health, or community healthcare projects. Strong design, technical detailing, and project coordination skills. Knowledge of UK healthcare guidance, standards, and regulations including HTMs and HBNs. Experience working collaboratively with multidisciplinary consultant teams and stakeholder groups. Confidence presenting design proposals to clients and user groups. Strong communication and organisational skills with the ability to manage competing priorities effectively. Experience mentoring junior team members within a collaborative studio setting. High proficiency in BIM workflows, with strong Revit skills preferred. Experience using Adobe Creative Suite, SketchUp, and visualisation tools would be beneficial. What's on offer In return, our client offers the opportunity to work within one of the UK's leading architectural practices on some of the most significant healthcare projects in the sector. You will benefit from: Exposure to high-profile and technically complex healthcare projects. Clear opportunities for career progression and professional development. Structured mentoring and CPD support. A collaborative and inclusive studio culture. Competitive salary and comprehensive benefits package. Flexible and hybrid working arrangements. Private healthcare and wellbeing support initiatives. Social, cultural, and charitable studio events. The opportunity to contribute to research-led and innovative healthcare design solutions. This is an excellent opportunity for a passionate Senior Architect looking to play a key role in shaping the future of healthcare environments within a highly respected and design-led practice. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Pro-Finance
FS Audit Associate
Pro-Finance
Audit Associate - Financial Services London Study Support + Fast-Track Progression One of the most forward-thinking and socially engaged mid-tier firms in the market is hiring into their Financial Services (FS) Audit division. This is an ideal move for someone part-qualified (ACA or ACCA) with experience leading audits, who wants more than just a tick-box role. You'll get exposure to a bespoke risk-based audit approach, diverse FS clients, and excellent progression opportunities - including promotions reviewed quarterly . Why Consider This Role? Join a top 30 UK accountancy firm with one of the fastest-growing FS audit teams Excellent training and mentoring structure - every joiner is paired with a line manager and buddy from day one Genuine team culture, from puppy yoga to CSR and sustainability initiatives Work-life balance: hybrid model with flexibility for client site visits and occasional travel Key Responsibilities: Lead or support audits from planning through to completion Draft financial statements, management letters, and other key deliverables Supervise junior staff, delegate and review work, and appraise team performance Recommend control and process improvements to clients Ideal Background: ACA/ACCA part-qualified Previous audit experience, ideally including FS exposure (not essential) Confident leading smaller audits and supporting larger engagements Strong communication, Excel skills, and familiarity with audit standards What's On Offer: Competitive salary + full study support package Quarterly promotion opportunities based on merit A social, supportive and high-performing team culture Career path to management within a high-growth FS team Sound like something worth exploring? Get in touch for a confidential chat. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
May 25, 2026
Full time
Audit Associate - Financial Services London Study Support + Fast-Track Progression One of the most forward-thinking and socially engaged mid-tier firms in the market is hiring into their Financial Services (FS) Audit division. This is an ideal move for someone part-qualified (ACA or ACCA) with experience leading audits, who wants more than just a tick-box role. You'll get exposure to a bespoke risk-based audit approach, diverse FS clients, and excellent progression opportunities - including promotions reviewed quarterly . Why Consider This Role? Join a top 30 UK accountancy firm with one of the fastest-growing FS audit teams Excellent training and mentoring structure - every joiner is paired with a line manager and buddy from day one Genuine team culture, from puppy yoga to CSR and sustainability initiatives Work-life balance: hybrid model with flexibility for client site visits and occasional travel Key Responsibilities: Lead or support audits from planning through to completion Draft financial statements, management letters, and other key deliverables Supervise junior staff, delegate and review work, and appraise team performance Recommend control and process improvements to clients Ideal Background: ACA/ACCA part-qualified Previous audit experience, ideally including FS exposure (not essential) Confident leading smaller audits and supporting larger engagements Strong communication, Excel skills, and familiarity with audit standards What's On Offer: Competitive salary + full study support package Quarterly promotion opportunities based on merit A social, supportive and high-performing team culture Career path to management within a high-growth FS team Sound like something worth exploring? Get in touch for a confidential chat. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Aviva
Customer Support Representative
Aviva Gartcosh, Glasgow
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 25, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Aviva
Support Specialist
Aviva Stepps, Glasgow
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 25, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .

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