Area Compliance / Supervision Manager - Field Based - Guildford, Portsmouth, or Bournemouth PRIMIS Mortgage Network are the largest Mortgage Network in the UK and form part of the LSL Property Services plc group. We are recruiting for a home working / field-based AREA COMPLIANCE / SUPERVISION MANAGER to join our 50 + strong Area Supervision team across the UK that support 3000+ regulated advisors & appointed representatives throughout our network. The region to be covered is the Guildford, Portsmouth, or Bournemouth geography. This is an excellent opportunity for an existing Mortgage Compliance individual with a proven track record in Mortgage & Protection compliance / supervision to join a truly fast paced people business. Candidates will only be considered if they have relevant supervisory experience within the Mortgage Industry. Duties to include - To ensure compliance with both in house and regulators' compliance procedures for appointed representatives To ensure appropriate standards/procedures are followed by authorised appointed representatives Instruct, coach, and monitor individuals, producing reports and individual training/development plans ensuring all outstanding actions are completed within agreed timescales Identifying areas where Advisors can improve their standards and associated risk ratings Conduct and evaluate assessments of Advisors, as part of an on-going regulatory regime including audit of defined procedures, competence requirements Identify areas of improvement, ensuring an appropriate report or action plan is communicated with responses monitored to ensure deadlines are timely and achievable Facilitate in the delivery of appropriate training, liaising with the PRIMIS training team where necessary Demonstrate a suitable level of industry knowledge and experience to conduct the role Ensuring that appropriate needs are identified and where appropriate facilitate delivery of additional support to ensure needs are being met Supervise individual Advisors in accordance with the approved training and competence scheme Salary is between £38,000 and £42,000 per annum DOE negotiable The salary stated includes the car allowance offered with this role. A full UK driving license is essential. The full CeMAP or equivalent qualification is a requirement of the role and ideally an Equity Release qualification also. Apply today for an exciting and challenging career with the largest Mortgage and Protection Network in the UK. Applications in confidence to James McNee of PRIMIS / LSL's internal recruitment function We are an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know. LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website
Jun 13, 2026
Full time
Area Compliance / Supervision Manager - Field Based - Guildford, Portsmouth, or Bournemouth PRIMIS Mortgage Network are the largest Mortgage Network in the UK and form part of the LSL Property Services plc group. We are recruiting for a home working / field-based AREA COMPLIANCE / SUPERVISION MANAGER to join our 50 + strong Area Supervision team across the UK that support 3000+ regulated advisors & appointed representatives throughout our network. The region to be covered is the Guildford, Portsmouth, or Bournemouth geography. This is an excellent opportunity for an existing Mortgage Compliance individual with a proven track record in Mortgage & Protection compliance / supervision to join a truly fast paced people business. Candidates will only be considered if they have relevant supervisory experience within the Mortgage Industry. Duties to include - To ensure compliance with both in house and regulators' compliance procedures for appointed representatives To ensure appropriate standards/procedures are followed by authorised appointed representatives Instruct, coach, and monitor individuals, producing reports and individual training/development plans ensuring all outstanding actions are completed within agreed timescales Identifying areas where Advisors can improve their standards and associated risk ratings Conduct and evaluate assessments of Advisors, as part of an on-going regulatory regime including audit of defined procedures, competence requirements Identify areas of improvement, ensuring an appropriate report or action plan is communicated with responses monitored to ensure deadlines are timely and achievable Facilitate in the delivery of appropriate training, liaising with the PRIMIS training team where necessary Demonstrate a suitable level of industry knowledge and experience to conduct the role Ensuring that appropriate needs are identified and where appropriate facilitate delivery of additional support to ensure needs are being met Supervise individual Advisors in accordance with the approved training and competence scheme Salary is between £38,000 and £42,000 per annum DOE negotiable The salary stated includes the car allowance offered with this role. A full UK driving license is essential. The full CeMAP or equivalent qualification is a requirement of the role and ideally an Equity Release qualification also. Apply today for an exciting and challenging career with the largest Mortgage and Protection Network in the UK. Applications in confidence to James McNee of PRIMIS / LSL's internal recruitment function We are an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know. LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website
Your new role We are currently working with a Social Housing provider who are seeking an experienced and proactive Information Governance Officer to join their team on an interim basis. In this role, you will act as a trusted advisor across the organisation, ensuring compliance with data protection legislation while supporting the effective management and security of information assets.Working closely with the Head of Information Governance, you will play a key role in managing data subject rights, overseeing information security incidents, maintaining governance frameworks, and driving a culture of best practice across the organisation. Key responsibilities In this role, you will be responsible for managing Data Subject Rights requests, including Subject Access Requests (SARs), ensuring they are accurately logged, verified and completed within statutory timescales, while also supporting the coordination of Social Tenants Access to Information requests in line with legislative and regulatory requirements. It involves maintaining up-to-date Information Governance policies and procedures, supporting audits and compliance reviews such as PCI assessments, and staying informed of emerging legislation to ensure organisational adherence. The post holder will manage the full life cycle of information security incidents-from logging and triage through to investigation, documentation and resolution-while maintaining the Information Security Risk Register and supporting the strategic handling of incidents. Acting as a subject expert, you will provide expert guidance across teams to ensure compliance with data protection frameworks, alongside analysing trends and producing reports on governance and security activities. It also includes designing and delivering training programmes to promote a strong culture of compliance, contributing to organisation-wide Information Governance projects, identifying opportunities for improvement, and supporting the implementation of new processes, tools and guidance. Additionally, the role provides leadership support by deputising for the Data Protection Officer when required and assisting with internal and external communications related to information governance. What you need to succeed To be successful in this role, you will need a strong knowledge of UK GDPR, Data Protection legislation, and Information Governance frameworks, alongside proven experience managing Subject Access Requests (SARs) and other information rights requests. You will bring expertise in information security incident management, risk assessment, and compliance monitoring, combined with excellent analytical skills and a high level of attention to detail. As a confident communicator, you will be comfortable engaging with stakeholders across all levels of the organisation, providing clear and practical advice. You will be highly organised, proactive, and driven to promote continuous improvement and a culture of compliance, with a genuine passion for ensuring the safe and effective management of information. What you get in return You will be paid a competitive hourly rate of 22.42 per hour (inclusive of holiday pay) and have a secure long-term role with a reputable company. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Seasonal
Your new role We are currently working with a Social Housing provider who are seeking an experienced and proactive Information Governance Officer to join their team on an interim basis. In this role, you will act as a trusted advisor across the organisation, ensuring compliance with data protection legislation while supporting the effective management and security of information assets.Working closely with the Head of Information Governance, you will play a key role in managing data subject rights, overseeing information security incidents, maintaining governance frameworks, and driving a culture of best practice across the organisation. Key responsibilities In this role, you will be responsible for managing Data Subject Rights requests, including Subject Access Requests (SARs), ensuring they are accurately logged, verified and completed within statutory timescales, while also supporting the coordination of Social Tenants Access to Information requests in line with legislative and regulatory requirements. It involves maintaining up-to-date Information Governance policies and procedures, supporting audits and compliance reviews such as PCI assessments, and staying informed of emerging legislation to ensure organisational adherence. The post holder will manage the full life cycle of information security incidents-from logging and triage through to investigation, documentation and resolution-while maintaining the Information Security Risk Register and supporting the strategic handling of incidents. Acting as a subject expert, you will provide expert guidance across teams to ensure compliance with data protection frameworks, alongside analysing trends and producing reports on governance and security activities. It also includes designing and delivering training programmes to promote a strong culture of compliance, contributing to organisation-wide Information Governance projects, identifying opportunities for improvement, and supporting the implementation of new processes, tools and guidance. Additionally, the role provides leadership support by deputising for the Data Protection Officer when required and assisting with internal and external communications related to information governance. What you need to succeed To be successful in this role, you will need a strong knowledge of UK GDPR, Data Protection legislation, and Information Governance frameworks, alongside proven experience managing Subject Access Requests (SARs) and other information rights requests. You will bring expertise in information security incident management, risk assessment, and compliance monitoring, combined with excellent analytical skills and a high level of attention to detail. As a confident communicator, you will be comfortable engaging with stakeholders across all levels of the organisation, providing clear and practical advice. You will be highly organised, proactive, and driven to promote continuous improvement and a culture of compliance, with a genuine passion for ensuring the safe and effective management of information. What you get in return You will be paid a competitive hourly rate of 22.42 per hour (inclusive of holiday pay) and have a secure long-term role with a reputable company. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Description At QBS, we do more than distribute software we optimise how it reaches the market. We connect software publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities. Operating in over 20 countries, we combine global scale with strong local expertise, enabling our partners to succeed in an increasingly dynamic and competitive software landscape. Our ecosystem is designed to deliver tangible value: For Resellers (VARs and MSPs): Immediate access to more than 12,000 software solutions through a single, integrated platform simplifying procurement, management, and expansion. For Software Publishers: Efficient channel activation, streamlined distribution, and scalable market expansion to accelerate revenue growth. The HR Business Partner is a strategic business partner to senior leaders, enabling commercial outcomes through high-performing, engaged, and scalable teams. This role blends firsthand operational leadership with forward-looking people strategy. You will function as a trusted advisor, translating business strategy into actionable people plans that support growth, productivity, capability building, and organisational effectiveness. We are looking for an ambitious and driven individual, currently operating at a senior HR or People & Culture executive level, who is ready to take the next step in their career as an HR Business Partner. This is an exciting opportunity for someone who has built a strong foundation in HR operations and is eager to broaden their commercial impact, working more closely with business leaders and drive our recrutiment efforts seamlessly. The role offers genuine scope for progression, with a clear pathway towards a more strategic position within the business for the right person who demonstrates the vision, capability, and leadership potential to grow with us. The role is based at Westgate, Hanger Lane, with 4-5 days a week office attendance required. Key Duties & Responsibilities: Strategic Accountabilities Act as a trusted strategic partner to senior leaders, advising on organisational design, workforce planning, leadership effectiveness, and team performance. Influence leaders to adopt commercial, evidence-based people decisions aligned to growth, profitability, and sustainability. Use HR data and insights to challenge assumptions and improve decision-making. Strategic Business Partnering Partner with leaders to deliver workforce and capability plans aligned to business strategy and financial forecasts. Advise on organisational design, role clarity, spans and layers, and succession planning. Coach leaders on performance, leadership behaviours, engagement, and change leadership. Support M&A, restructurings, TUPE, and transformation programmes. Provide strategic guidance on workforce planning and future capability needs. Performance, Talent & Capability Lead performance management frameworks, ensuring clear goal alignment and continuous feedback. Support talent reviews, succession planning, and leadership development for critical roles. Drive capability building through learning strategies aligned to future skills and commercial priorities. Embed a culture of ownership, high standards, and continuous improvement. Partner with L&D to deliver targeted learning and development solutions. Talent Acquisition Own and deliver end-to-end recruitment, including: Drafting role profiles and adverts Direct sourcing, CV screening, and shortlisting Managing agencies where needed Conducting interviews and advising hiring managers Overseeing offers, onboarding, and early engagement Lead performance management processes, ensuring clear objectives, timely feedback, and effective outcomes. Personally support talent reviews and succession discussions for critical roles. Deliver practical capability development initiatives aligned to current and future business needs. Embed a high-performance culture through consistent application of standards, accountability, and follow-through Employee Relations & Risk Management Lead and manage complex and high-risk employee relations matters (disciplinary, grievance, performance, absence, restructuring). Ensure consistent, fair, and legally compliant people practices. Provide pragmatic, commercial advice while mitigating risk and protecting company values. Partner with legal advisors where required. People Operations & Governance Ensure Baltinglass delivery of core People processes across the employee lifecycle. Maintain compliance with UK employment legislation, data protection, and internal controls. Support audit requirements and reporting at the Group level. Enhance HR policies and governance frameworks. Change, Engagement & Culture Lead people aspects of change initiatives, ensuring clarity, engagement, and adoption. Shape and embed the QBS People Promise and Culture Framework. Use engagement data to drive targeted action plans and measurable improvement. Act as a role model for company values and inclusive leadership. Champion employee engagement initiatives. Leadership of the HR Function Contribute to Groupwide People strategy, sharing best practices and driving consistency. Champion continuous improvement of People processes, tools, and ways of working. Partner with Finance, Legal, Payroll, People Ops, and external providers to deliver a seamless People experience. Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider workforce. External: Legal advisors, benefits providers, learning partners, consultants. QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE Essential and required Proven experience in an HR Executive or Business Partner role within a fast-paced, commercial environment Demonstrable experience of strategic business partnering at a senior leadership level Strong grounding in UK employment law and employee relations Demonstrable end-to-end recruitment experience, including CV screening and interviewing Data-driven mindset with the ability to link people metrics to business outcomes CIPD Level 5 or 7 Desirable Skills Experience in multisite, scaling, or matrix organisations Exposure to international or multi-country workforces Experience supporting transformation, M&A, or organisational redesign Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider Workforce External: Legal advisors, benefits providers, learning partners, consultants Benefits: Competitive salary Private Medical Insurance Healthcare scheme Excellent contributory pension scheme Life Cover Online retail discounts Cycle to Work scheme Full training programme with continuing professional development The role is a mix of 1 home working day and 4 office-based days; candidates should therefore have a reasonable commute to our Ealing office. Working hours 9.00 am 5.30pm Monday to Friday. Our Commitment to Inclusion: At QBS, we believe diversity isn t just a box to tick, it s the engine that drives innovation, creativity, and growth. We re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Jun 12, 2026
Full time
Description At QBS, we do more than distribute software we optimise how it reaches the market. We connect software publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities. Operating in over 20 countries, we combine global scale with strong local expertise, enabling our partners to succeed in an increasingly dynamic and competitive software landscape. Our ecosystem is designed to deliver tangible value: For Resellers (VARs and MSPs): Immediate access to more than 12,000 software solutions through a single, integrated platform simplifying procurement, management, and expansion. For Software Publishers: Efficient channel activation, streamlined distribution, and scalable market expansion to accelerate revenue growth. The HR Business Partner is a strategic business partner to senior leaders, enabling commercial outcomes through high-performing, engaged, and scalable teams. This role blends firsthand operational leadership with forward-looking people strategy. You will function as a trusted advisor, translating business strategy into actionable people plans that support growth, productivity, capability building, and organisational effectiveness. We are looking for an ambitious and driven individual, currently operating at a senior HR or People & Culture executive level, who is ready to take the next step in their career as an HR Business Partner. This is an exciting opportunity for someone who has built a strong foundation in HR operations and is eager to broaden their commercial impact, working more closely with business leaders and drive our recrutiment efforts seamlessly. The role offers genuine scope for progression, with a clear pathway towards a more strategic position within the business for the right person who demonstrates the vision, capability, and leadership potential to grow with us. The role is based at Westgate, Hanger Lane, with 4-5 days a week office attendance required. Key Duties & Responsibilities: Strategic Accountabilities Act as a trusted strategic partner to senior leaders, advising on organisational design, workforce planning, leadership effectiveness, and team performance. Influence leaders to adopt commercial, evidence-based people decisions aligned to growth, profitability, and sustainability. Use HR data and insights to challenge assumptions and improve decision-making. Strategic Business Partnering Partner with leaders to deliver workforce and capability plans aligned to business strategy and financial forecasts. Advise on organisational design, role clarity, spans and layers, and succession planning. Coach leaders on performance, leadership behaviours, engagement, and change leadership. Support M&A, restructurings, TUPE, and transformation programmes. Provide strategic guidance on workforce planning and future capability needs. Performance, Talent & Capability Lead performance management frameworks, ensuring clear goal alignment and continuous feedback. Support talent reviews, succession planning, and leadership development for critical roles. Drive capability building through learning strategies aligned to future skills and commercial priorities. Embed a culture of ownership, high standards, and continuous improvement. Partner with L&D to deliver targeted learning and development solutions. Talent Acquisition Own and deliver end-to-end recruitment, including: Drafting role profiles and adverts Direct sourcing, CV screening, and shortlisting Managing agencies where needed Conducting interviews and advising hiring managers Overseeing offers, onboarding, and early engagement Lead performance management processes, ensuring clear objectives, timely feedback, and effective outcomes. Personally support talent reviews and succession discussions for critical roles. Deliver practical capability development initiatives aligned to current and future business needs. Embed a high-performance culture through consistent application of standards, accountability, and follow-through Employee Relations & Risk Management Lead and manage complex and high-risk employee relations matters (disciplinary, grievance, performance, absence, restructuring). Ensure consistent, fair, and legally compliant people practices. Provide pragmatic, commercial advice while mitigating risk and protecting company values. Partner with legal advisors where required. People Operations & Governance Ensure Baltinglass delivery of core People processes across the employee lifecycle. Maintain compliance with UK employment legislation, data protection, and internal controls. Support audit requirements and reporting at the Group level. Enhance HR policies and governance frameworks. Change, Engagement & Culture Lead people aspects of change initiatives, ensuring clarity, engagement, and adoption. Shape and embed the QBS People Promise and Culture Framework. Use engagement data to drive targeted action plans and measurable improvement. Act as a role model for company values and inclusive leadership. Champion employee engagement initiatives. Leadership of the HR Function Contribute to Groupwide People strategy, sharing best practices and driving consistency. Champion continuous improvement of People processes, tools, and ways of working. Partner with Finance, Legal, Payroll, People Ops, and external providers to deliver a seamless People experience. Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider workforce. External: Legal advisors, benefits providers, learning partners, consultants. QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE Essential and required Proven experience in an HR Executive or Business Partner role within a fast-paced, commercial environment Demonstrable experience of strategic business partnering at a senior leadership level Strong grounding in UK employment law and employee relations Demonstrable end-to-end recruitment experience, including CV screening and interviewing Data-driven mindset with the ability to link people metrics to business outcomes CIPD Level 5 or 7 Desirable Skills Experience in multisite, scaling, or matrix organisations Exposure to international or multi-country workforces Experience supporting transformation, M&A, or organisational redesign Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider Workforce External: Legal advisors, benefits providers, learning partners, consultants Benefits: Competitive salary Private Medical Insurance Healthcare scheme Excellent contributory pension scheme Life Cover Online retail discounts Cycle to Work scheme Full training programme with continuing professional development The role is a mix of 1 home working day and 4 office-based days; candidates should therefore have a reasonable commute to our Ealing office. Working hours 9.00 am 5.30pm Monday to Friday. Our Commitment to Inclusion: At QBS, we believe diversity isn t just a box to tick, it s the engine that drives innovation, creativity, and growth. We re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to 47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Full time
Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to 47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Role: Senior Caseworker Based: Bexley Rate: £17 ph PAYE or £22 umb Start Date: ASAP Duration: Temp to FTC until June 2027 Hours: 35 hours per week Monday to Friday - 9am 5pm Our client is looking for a Senior Caseworker to be part of the Skills and Employment team providing a high-level service to people with complex needs, specifically those with history of substance misuse. You will be working collaboratively with the Pier Road Bexley project partnerships consisting of police, health services, local authorities, and specialist providers to work jointly to address root causes of substance misuse. Synopsis of Duties Working in partnership with Pier Road staff, to identify and receive appropriate referrals to the project. Being responsible for an ongoing caseload of clients, regularly reviewing progress and applying case management skills to provide a personalised service and meet all set objectives. Carrying out comprehensive initial assessments with clients to produce realistic individual action plans which are regularly reviewed and updated, providing challenge and encouragement to think differently about their barriers and make progress. Organising and deliver one-to-one and group activities to prepare clients for employment and to achieve their goals; this may include careers guidance, personal development, confidence building, disclosure, interview techniques and employability skills. Actively supporting clients to navigate and access provision and support available across Bexley making appropriate referrals to specialist support services where required. Leading on the development and maintenance of strong links with external agencies, landlords, employers and potential work placement hosts to open up opportunities, sharing with colleagues and supporting clients to take up opportunities. Supervising and supporting Peer Advisor/s working on the project and allocating tasks according to their ability and capacity; also providing support for Caseworkers where required. Overseeing and working effectively with the projects database and paper records as required; recording accurate information, activity and outcomes in line with the contract requirements and timescales. Comply with security and data protection protocols required by the project. Attending and contributing to all relevant meetings as required. Essential Requirements: Substantial experience and a strong track record of working successfully with socially excluded unemployed people with support needs relating to alcohol and substance use and supporting them to move into sustainable employment and progress within work. Experience of delivering successful one-to-one and group employment activities, applying a creative approach to planning programmes, workshops and activities. Significant experience of managing a caseload of clients presenting with support needs and achieving set objectives for employment outcomes. Experience of supervising or managing volunteers and/or paid staff. Relevant substance awareness qualification DBS on the update service Available immediately Supporting Futures Consulting acts as both an employer and an agency.
Jun 12, 2026
Seasonal
Role: Senior Caseworker Based: Bexley Rate: £17 ph PAYE or £22 umb Start Date: ASAP Duration: Temp to FTC until June 2027 Hours: 35 hours per week Monday to Friday - 9am 5pm Our client is looking for a Senior Caseworker to be part of the Skills and Employment team providing a high-level service to people with complex needs, specifically those with history of substance misuse. You will be working collaboratively with the Pier Road Bexley project partnerships consisting of police, health services, local authorities, and specialist providers to work jointly to address root causes of substance misuse. Synopsis of Duties Working in partnership with Pier Road staff, to identify and receive appropriate referrals to the project. Being responsible for an ongoing caseload of clients, regularly reviewing progress and applying case management skills to provide a personalised service and meet all set objectives. Carrying out comprehensive initial assessments with clients to produce realistic individual action plans which are regularly reviewed and updated, providing challenge and encouragement to think differently about their barriers and make progress. Organising and deliver one-to-one and group activities to prepare clients for employment and to achieve their goals; this may include careers guidance, personal development, confidence building, disclosure, interview techniques and employability skills. Actively supporting clients to navigate and access provision and support available across Bexley making appropriate referrals to specialist support services where required. Leading on the development and maintenance of strong links with external agencies, landlords, employers and potential work placement hosts to open up opportunities, sharing with colleagues and supporting clients to take up opportunities. Supervising and supporting Peer Advisor/s working on the project and allocating tasks according to their ability and capacity; also providing support for Caseworkers where required. Overseeing and working effectively with the projects database and paper records as required; recording accurate information, activity and outcomes in line with the contract requirements and timescales. Comply with security and data protection protocols required by the project. Attending and contributing to all relevant meetings as required. Essential Requirements: Substantial experience and a strong track record of working successfully with socially excluded unemployed people with support needs relating to alcohol and substance use and supporting them to move into sustainable employment and progress within work. Experience of delivering successful one-to-one and group employment activities, applying a creative approach to planning programmes, workshops and activities. Significant experience of managing a caseload of clients presenting with support needs and achieving set objectives for employment outcomes. Experience of supervising or managing volunteers and/or paid staff. Relevant substance awareness qualification DBS on the update service Available immediately Supporting Futures Consulting acts as both an employer and an agency.
Sourcing Manager Birmingham, Bristol, Edinburgh, Halifax, Leeds / Hybrid 6 months contract Salary from 75,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced Sourcing Manager to join my clients Group Sourcing & Supplier Management function, supporting Customer Products within Business & Commercial Banking. The position is being offered on an initial 6 month contract. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based, at one of the above locations, 2 days a week. This is a high-impact role managing complex sourcing activity, leading end-to-end procurement projects and partnering closely with senior stakeholders across the business. You will oversee multiple initiatives, driving commercial value and ensuring effective supplier management across key programmes. Key Responsibilities Lead end-to-end sourcing activity, including strategy development, tendering, negotiation, contract award and mobilisation Manage multiple sourcing initiatives simultaneously (typically 4-5 projects at any one time) Drive a large-scale review involving 25 suppliers Develop and execute sourcing strategies aligned to business objectives Negotiate commercial terms, SLAs and KPIs to deliver value and mitigate risk Act as a trusted advisor to senior stakeholders, influencing decisions and guiding them through sourcing processes Build and manage strong supplier relationships, ensuring ongoing governance and performance management Use data, spend analysis and market insight to identify opportunities and drive improved outcomes Ensure all sourcing activity adheres to governance, policy and risk frameworks About You Commercially astute with a strong sourcing mindset Collaborative, resilient and able to navigate complex environments A confident communicator who can challenge and influence effectively Highly organised, with the ability to manage multiple priorities Required Experience Proven experience delivering end-to-end sourcing/procurement projects Strong negotiation, commercial and contract management skills Ability to run complex tenders and manage multiple stakeholders Experience working within structured governance environments Strong analytical capability with the ability to leverage data and market insight Excellent stakeholder and supplier management skills Desirable Experience Background in Business Banking, Asset Finance, Valuations, Insurance, Pensions or Investments Experience managing large supplier panels or regulated supplier environments Familiarity with SAP Ariba or similar sourcing tools Understanding of demand and spend management techniques CIPS qualification Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jun 12, 2026
Contractor
Sourcing Manager Birmingham, Bristol, Edinburgh, Halifax, Leeds / Hybrid 6 months contract Salary from 75,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced Sourcing Manager to join my clients Group Sourcing & Supplier Management function, supporting Customer Products within Business & Commercial Banking. The position is being offered on an initial 6 month contract. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based, at one of the above locations, 2 days a week. This is a high-impact role managing complex sourcing activity, leading end-to-end procurement projects and partnering closely with senior stakeholders across the business. You will oversee multiple initiatives, driving commercial value and ensuring effective supplier management across key programmes. Key Responsibilities Lead end-to-end sourcing activity, including strategy development, tendering, negotiation, contract award and mobilisation Manage multiple sourcing initiatives simultaneously (typically 4-5 projects at any one time) Drive a large-scale review involving 25 suppliers Develop and execute sourcing strategies aligned to business objectives Negotiate commercial terms, SLAs and KPIs to deliver value and mitigate risk Act as a trusted advisor to senior stakeholders, influencing decisions and guiding them through sourcing processes Build and manage strong supplier relationships, ensuring ongoing governance and performance management Use data, spend analysis and market insight to identify opportunities and drive improved outcomes Ensure all sourcing activity adheres to governance, policy and risk frameworks About You Commercially astute with a strong sourcing mindset Collaborative, resilient and able to navigate complex environments A confident communicator who can challenge and influence effectively Highly organised, with the ability to manage multiple priorities Required Experience Proven experience delivering end-to-end sourcing/procurement projects Strong negotiation, commercial and contract management skills Ability to run complex tenders and manage multiple stakeholders Experience working within structured governance environments Strong analytical capability with the ability to leverage data and market insight Excellent stakeholder and supplier management skills Desirable Experience Background in Business Banking, Asset Finance, Valuations, Insurance, Pensions or Investments Experience managing large supplier panels or regulated supplier environments Familiarity with SAP Ariba or similar sourcing tools Understanding of demand and spend management techniques CIPS qualification Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
IT Security Manager Location: Wembley - 5 days on-site Type: Permanent Salary: (phone number removed) per annum + permanent benefits We're partnered with a large organisation undergoing a major digital and data transformation, and we're looking for an experienced Cyber Security Manager to lead and mature their cybersecurity function. This is a strategic and governance-focused role, sitting at the intersection of security operations, risk management, and data protection. You'll take ownership of security oversight, working closely with external security providers while ensuring internal teams are aligned to best practice frameworks and regulatory requirements. Responsibilities Security Operations & Vendor Oversight Own and manage relationships with outsourced 24/7 SOC / MDR providers Monitor performance against SLAs and ensure proactive threat detection across cloud environments Manage security incident escalations and coordinate response activities across internal and external teams Drive value and accountability from third-party security partners Governance, Risk & Compliance Own and maintain the Information Security Policy, Cyber Risk Register, and Risk Appetite framework Lead internal and external audits, ensuring compliance with UK GDPR and relevant security standards Oversee regulatory reporting and ensure adherence to industry frameworks (e.g., ISO 27001, NIST) Focus on practical risk reduction aligned to business priorities Data Security & Transformation Lead the implementation of data security capabilities to discover, classify, and protect sensitive data Support broader digital and AI initiatives by ensuring robust data protection practices Collaborate with engineering and architecture teams to embed security controls into platforms Stakeholder Engagement Translate complex technical risks and alerts into clear, business-facing insights for senior leadership Act as a trusted advisor to the IT Director and wider leadership team on cyber risk and resilience Ensure security policies are embedded into delivery through automated controls and best practice frameworks Skills & Experience Required Proven experience managing external MSSPs, SOC, or MDR providers Strong knowledge of security frameworks such as ISO 27001, NIST, and UK GDPR Experience maintaining enterprise-level risk registers and governance frameworks Familiarity with data security posture management (DSPM) tools and data classification platforms Good understanding of cloud security (Azure/AWS) and identity protocols (OIDC, SAML, MFA / Entra ID) Experience coordinating incident response across multiple stakeholders, including external forensic teams Strong commercial awareness with the ability to link security decisions to business outcomes Excellent communication skills, with the ability to translate technical risk into business impact
Jun 12, 2026
Full time
IT Security Manager Location: Wembley - 5 days on-site Type: Permanent Salary: (phone number removed) per annum + permanent benefits We're partnered with a large organisation undergoing a major digital and data transformation, and we're looking for an experienced Cyber Security Manager to lead and mature their cybersecurity function. This is a strategic and governance-focused role, sitting at the intersection of security operations, risk management, and data protection. You'll take ownership of security oversight, working closely with external security providers while ensuring internal teams are aligned to best practice frameworks and regulatory requirements. Responsibilities Security Operations & Vendor Oversight Own and manage relationships with outsourced 24/7 SOC / MDR providers Monitor performance against SLAs and ensure proactive threat detection across cloud environments Manage security incident escalations and coordinate response activities across internal and external teams Drive value and accountability from third-party security partners Governance, Risk & Compliance Own and maintain the Information Security Policy, Cyber Risk Register, and Risk Appetite framework Lead internal and external audits, ensuring compliance with UK GDPR and relevant security standards Oversee regulatory reporting and ensure adherence to industry frameworks (e.g., ISO 27001, NIST) Focus on practical risk reduction aligned to business priorities Data Security & Transformation Lead the implementation of data security capabilities to discover, classify, and protect sensitive data Support broader digital and AI initiatives by ensuring robust data protection practices Collaborate with engineering and architecture teams to embed security controls into platforms Stakeholder Engagement Translate complex technical risks and alerts into clear, business-facing insights for senior leadership Act as a trusted advisor to the IT Director and wider leadership team on cyber risk and resilience Ensure security policies are embedded into delivery through automated controls and best practice frameworks Skills & Experience Required Proven experience managing external MSSPs, SOC, or MDR providers Strong knowledge of security frameworks such as ISO 27001, NIST, and UK GDPR Experience maintaining enterprise-level risk registers and governance frameworks Familiarity with data security posture management (DSPM) tools and data classification platforms Good understanding of cloud security (Azure/AWS) and identity protocols (OIDC, SAML, MFA / Entra ID) Experience coordinating incident response across multiple stakeholders, including external forensic teams Strong commercial awareness with the ability to link security decisions to business outcomes Excellent communication skills, with the ability to translate technical risk into business impact
Head of Finance Business Partnering Location: London Salary: £65,000 - £67,000 per annum Vacancy Type: Permanent (36 hours per week) Closing Date: 21st of June 2026 Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You ll join a collaborative, purpose-driven organisation with a strong public mission and a focus on accountability, innovation and continuous improvement. Teams work closely across disciplines to deliver high-quality experiences for visitors while ensuring long-term sustainability. Why This Role Matters This role is central to how financial insight shapes decision-making across IWM. As Head of Finance Business Partnering, you ll lead the function that connects finance with the wider organisation ensuring leaders have the clarity, challenge and support they need to deliver against strategic and commercial objectives. You ll play a key role in aligning financial planning with IWM s mission, supporting both public-facing activity and commercial operations, while maintaining strong governance and value for money. What You ll Be Doing Lead and develop the Finance Business Partnering function, building a high-performing and well-structured team Act as a trusted advisor to senior leaders, providing clear financial insight and constructive challenge Partner closely with the Commercial directorate to support income growth, pricing decisions and business planning Translate strategy into financial plans, budgets and performance measures Lead budgeting, forecasting and reforecasting processes, ensuring alignment with organisational priorities Deliver high-quality reporting, analysis and scenario modelling to support decision-making Support major strategic initiatives, investment cases and organisational change Improve financial systems, reporting and processes to increase efficiency, insight and transparency Promote financial understanding across the organisation, enabling better decision-making at all levels What We re Looking For We d love to hear from you if you have: Proven experience leading a finance business partnering or FP&A function Strong experience influencing and challenging senior stakeholders Track record of supporting commercial performance and strategic decision-making Experience leading budgeting, forecasting and financial planning processes Ability to turn complex financial data into clear, actionable insight Strong team leadership skills, with experience building or developing teams Qualified accountant (e.g. ACA, ACCA, CIMA, CIPFA) or equivalent experience Strong analytical skills and a proactive, problem-solving mindset Understanding of public sector, charity or grant-funded environments (desirable) How You ll Work You ll work closely with senior leaders across commercial, operational and support functions, acting as a key link between finance and the wider organisation. The role requires strong collaboration across directorates, including Collections, Exhibitions, Learning and Estates, to ensure consistent and high-quality financial support. What Success Looks Like (First 6 12 Months) Build strong, trusted relationships with senior stakeholders across all directorates Establish a clear, effective Finance Business Partnering model and team structure Improve the quality and consistency of financial reporting, planning and insight Strengthen financial support to commercial decision-making and income generation Deliver measurable improvements to budgeting and forecasting processes Embed finance as a proactive and valued partner to the business The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you ll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life s milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. To Apply If you feel you are a suitable candidate and would like to work for Imperial War Museums, please click apply to be redirected to their website to complete your application.
Jun 12, 2026
Full time
Head of Finance Business Partnering Location: London Salary: £65,000 - £67,000 per annum Vacancy Type: Permanent (36 hours per week) Closing Date: 21st of June 2026 Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You ll join a collaborative, purpose-driven organisation with a strong public mission and a focus on accountability, innovation and continuous improvement. Teams work closely across disciplines to deliver high-quality experiences for visitors while ensuring long-term sustainability. Why This Role Matters This role is central to how financial insight shapes decision-making across IWM. As Head of Finance Business Partnering, you ll lead the function that connects finance with the wider organisation ensuring leaders have the clarity, challenge and support they need to deliver against strategic and commercial objectives. You ll play a key role in aligning financial planning with IWM s mission, supporting both public-facing activity and commercial operations, while maintaining strong governance and value for money. What You ll Be Doing Lead and develop the Finance Business Partnering function, building a high-performing and well-structured team Act as a trusted advisor to senior leaders, providing clear financial insight and constructive challenge Partner closely with the Commercial directorate to support income growth, pricing decisions and business planning Translate strategy into financial plans, budgets and performance measures Lead budgeting, forecasting and reforecasting processes, ensuring alignment with organisational priorities Deliver high-quality reporting, analysis and scenario modelling to support decision-making Support major strategic initiatives, investment cases and organisational change Improve financial systems, reporting and processes to increase efficiency, insight and transparency Promote financial understanding across the organisation, enabling better decision-making at all levels What We re Looking For We d love to hear from you if you have: Proven experience leading a finance business partnering or FP&A function Strong experience influencing and challenging senior stakeholders Track record of supporting commercial performance and strategic decision-making Experience leading budgeting, forecasting and financial planning processes Ability to turn complex financial data into clear, actionable insight Strong team leadership skills, with experience building or developing teams Qualified accountant (e.g. ACA, ACCA, CIMA, CIPFA) or equivalent experience Strong analytical skills and a proactive, problem-solving mindset Understanding of public sector, charity or grant-funded environments (desirable) How You ll Work You ll work closely with senior leaders across commercial, operational and support functions, acting as a key link between finance and the wider organisation. The role requires strong collaboration across directorates, including Collections, Exhibitions, Learning and Estates, to ensure consistent and high-quality financial support. What Success Looks Like (First 6 12 Months) Build strong, trusted relationships with senior stakeholders across all directorates Establish a clear, effective Finance Business Partnering model and team structure Improve the quality and consistency of financial reporting, planning and insight Strengthen financial support to commercial decision-making and income generation Deliver measurable improvements to budgeting and forecasting processes Embed finance as a proactive and valued partner to the business The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you ll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life s milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. To Apply If you feel you are a suitable candidate and would like to work for Imperial War Museums, please click apply to be redirected to their website to complete your application.
Tenancy Administrator • Monday to Friday 8.30am to 5.30pm (no weekends). • Hybrid working will only become effective upon completion of initial probationary period normally 6 months so you must be able to travel to Chelmsford during the probation period. Thereafter, hybrid working will commence working 3 days at home one week and 2 days the next. A total of 10 days at home every 4 weeks. • A fantastic opportunity for an experienced Tenancy Administrator to join a Lettings Department to provide vital support to our Tenancy team. Tenancy Administrator • Liaise with Lettings Branch Managers to obtain and assess rent review recommendations. • Manage the landlord rent review correspondence via DocuSign. • Download and process landlord instructions for the coordinators to action. • Prepare figures and supporting data for rent review recommendations and tribunal cases. • Assist with the preparation and management of rent review tribunal cases • Process general enquiries from landlords and tenants. • Maintain accurate and up-to-date property records on the internal CRM system. • Provide administrative support to the team. • Process and manage rent review data between Microsoft Excel and the CRM system. • Assist with the preparation of tenancy notices. Tenancy Administrator • Previous experience within Residential Lettings. • Proactive can do attitude, with exceptional organisational skills and able to prioritise effectively. • Excellent communication skills, both written and verbal. • You will be a personable, team player, with a professional approach. • Retain a strong attention to detail. • IT proficient, you will be familiar with MS Office packages and able to learn quickly. Tenancy Administrator • Hours of work Monday to Friday 8.30am to 5.30pm (no weekends). Hybrid - 3 days at home one week and 2 days the next. • A total of 10 days at home per every 4 weeks. • Hybrid working will become effective upon completion of initial probationary period (normally 6 months). • All candidates will work 5 days a week in Chelmsford up until this point. Tenancy Administrator • Basic salary circa £26,000 to £28,000 depending on relevant experience and will increase over time with progression. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positionswithin the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Jun 12, 2026
Full time
Tenancy Administrator • Monday to Friday 8.30am to 5.30pm (no weekends). • Hybrid working will only become effective upon completion of initial probationary period normally 6 months so you must be able to travel to Chelmsford during the probation period. Thereafter, hybrid working will commence working 3 days at home one week and 2 days the next. A total of 10 days at home every 4 weeks. • A fantastic opportunity for an experienced Tenancy Administrator to join a Lettings Department to provide vital support to our Tenancy team. Tenancy Administrator • Liaise with Lettings Branch Managers to obtain and assess rent review recommendations. • Manage the landlord rent review correspondence via DocuSign. • Download and process landlord instructions for the coordinators to action. • Prepare figures and supporting data for rent review recommendations and tribunal cases. • Assist with the preparation and management of rent review tribunal cases • Process general enquiries from landlords and tenants. • Maintain accurate and up-to-date property records on the internal CRM system. • Provide administrative support to the team. • Process and manage rent review data between Microsoft Excel and the CRM system. • Assist with the preparation of tenancy notices. Tenancy Administrator • Previous experience within Residential Lettings. • Proactive can do attitude, with exceptional organisational skills and able to prioritise effectively. • Excellent communication skills, both written and verbal. • You will be a personable, team player, with a professional approach. • Retain a strong attention to detail. • IT proficient, you will be familiar with MS Office packages and able to learn quickly. Tenancy Administrator • Hours of work Monday to Friday 8.30am to 5.30pm (no weekends). Hybrid - 3 days at home one week and 2 days the next. • A total of 10 days at home per every 4 weeks. • Hybrid working will become effective upon completion of initial probationary period (normally 6 months). • All candidates will work 5 days a week in Chelmsford up until this point. Tenancy Administrator • Basic salary circa £26,000 to £28,000 depending on relevant experience and will increase over time with progression. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positionswithin the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
R13 are recruiting for multiple job roles across different levels. Whether you're experienced in providing IFA support or have progressed to paraplanning or management level, we want to hear from you. All positions are based in Norwich (hybrid working available), full-time, working closely with a dynamic advisory team. Offering strong opportunities for professional development and study support, including funding for exams and ongoing training, these opportunities will allow for exposure to a broad range of financial planning work - from investments and pensions to protection, retirement planning and more. Working within collaborative and growing environments where hard work and ambition are recognised and encouraged. We're looking for detail-oriented, numerate, effective communicators who can handle client data professionally and are motivated to progress their careers from support roles through to adviser or paraplanner pathways. Financial Planning Assistant Ideal for those with around 1-2 years' experience in IFAs or support/admin roles. You'll support Financial Planners by preparing documentation and reports, helping with meeting preparation, maintaining client data, liaising with clients and providers and gaining exposure to diverse planning work. Financial Services Administration Manager Seeking proven leadership experience in managing Financial Services administration teams, with strong knowledge of pensions, investments, life assurance and FCA compliance - alongside the ability to coach staff, improve workflows and oversee operational performance. You will lead and develop an established Financial Services administration function, ensuring efficient operations, regulatory compliance, excellent client outcomes and continuous improvement across systems, processes and team performance. Paraplanner For candidates with technical capability, ideally with (or working toward) a Level 4 Diploma in Financial Planning or equivalent. Duties include research, fund/product analysis, preparing suitability and recommendation reports, cash-flow/retirement modelling, compliance support and aiding advisers across a range of client types. How to apply To hear more details about these fantastic opportunities, please email your CV to Ruth Harding, Business Director at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
Jun 12, 2026
Full time
R13 are recruiting for multiple job roles across different levels. Whether you're experienced in providing IFA support or have progressed to paraplanning or management level, we want to hear from you. All positions are based in Norwich (hybrid working available), full-time, working closely with a dynamic advisory team. Offering strong opportunities for professional development and study support, including funding for exams and ongoing training, these opportunities will allow for exposure to a broad range of financial planning work - from investments and pensions to protection, retirement planning and more. Working within collaborative and growing environments where hard work and ambition are recognised and encouraged. We're looking for detail-oriented, numerate, effective communicators who can handle client data professionally and are motivated to progress their careers from support roles through to adviser or paraplanner pathways. Financial Planning Assistant Ideal for those with around 1-2 years' experience in IFAs or support/admin roles. You'll support Financial Planners by preparing documentation and reports, helping with meeting preparation, maintaining client data, liaising with clients and providers and gaining exposure to diverse planning work. Financial Services Administration Manager Seeking proven leadership experience in managing Financial Services administration teams, with strong knowledge of pensions, investments, life assurance and FCA compliance - alongside the ability to coach staff, improve workflows and oversee operational performance. You will lead and develop an established Financial Services administration function, ensuring efficient operations, regulatory compliance, excellent client outcomes and continuous improvement across systems, processes and team performance. Paraplanner For candidates with technical capability, ideally with (or working toward) a Level 4 Diploma in Financial Planning or equivalent. Duties include research, fund/product analysis, preparing suitability and recommendation reports, cash-flow/retirement modelling, compliance support and aiding advisers across a range of client types. How to apply To hear more details about these fantastic opportunities, please email your CV to Ruth Harding, Business Director at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales). You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints. Salary and Location Band 4, London Spine points 27-23 or Regional 30-26 London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments PCS London or Region Successful candidates for the Employment Law Manager will be able to demonstrate: Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction. Experience in staff management, appraisals, and complaints handling. Good communication and negotiation abilities. Ability to prioritise and manage workloads. Commitment to promoting equality and diversity in the workplace. Ability to work collaboratively and manage legal issues. Their commitment to the SRA Professional standards and behaviours. The main duties of the Employment Law Manager role include: Delivering legal guidance and representation on employment law issues. Providing supportive management for caseworker colleagues. Conducting legal research, drafting advice, claims, and other legal documents. Providing support to senior colleagues on more complex matters. Advising the union on legal aspects of bargaining or campaigning matters. You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential. Closing date: at 12 midday on Monday 22 June 2026 Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: EMPLOYMENT LAW MANAGER Ref: 1026 Grade: Band 4, London or Region Salary: London Spine points 27- 23 London starting salary £53,726 p.a. rising to £61,115 p.a. Regional Spine points 30 - 26 Regional starting salary £49,663 p.a. rising to £56,081 p.a. Location: London/Region Purpose of the job: To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members. To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals) Responsible to: Band 5, National Officer Employment Law Responsible for: Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers) Contacts External: PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media. Internal: PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments. Main duties and responsibilities 1. Key areas Undertake training to complete the SQE or specialism in employment law Assist in legal research into past cases and documents Draft and prepare claims or other legal documents Assist in providing legal advice to SMT, NEC, members Keep up to date with new developments in employment legislation Assist in providing employment law briefings to PCS staff about changes in employment legislation Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics Assist with the development of the Unions policy objectives including the PCS planning process Assist with leadership in delivering the unions Legal and Employment Rights strategy Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas Manage people and resources in the Legal and Employment Rights Unit Provide advice to relevant committees including assisting in the preparation and presentation of reports Monitor and report on issues and initiatives as requested Assist with input into budgetary processes including bid preparation, monitoring and control where relevant 2. People Management Manage work allocation and workflow, future planning and support for officer team/line manager Motivate and manage individuals and the team as a whole to provide a high standard of service Check work standards and maintain consistent quality of delegated tasks Seek to continuously improve the effectiveness and efficiency of the team Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training Proactively promote diversity in line with the wider PCS approach Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies Work effectively with lay officials Deputise for Line Manager when required 3. Communication Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements Draft complex communications including briefs and reports Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc As necessary, represent PCS and liaise with outside bodies 4. Casework Management Advise in the handling of personal casework Liaise with solicitors, internal and external bodies on the handling of personal casework Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc. Maintain and improve own knowledge of the developments in employment law and practice 5. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 6. Equality Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination 7. General Participate and input information into PCS planning and budgeting processes At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values Take due and reasonable care of self and others in respect of health and safety at work Participate in appraisal, training and development systems Act in a manner that enhances the work of the PCS and its overall public image In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals . click apply for full job details
Jun 12, 2026
Full time
We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales). You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints. Salary and Location Band 4, London Spine points 27-23 or Regional 30-26 London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments PCS London or Region Successful candidates for the Employment Law Manager will be able to demonstrate: Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction. Experience in staff management, appraisals, and complaints handling. Good communication and negotiation abilities. Ability to prioritise and manage workloads. Commitment to promoting equality and diversity in the workplace. Ability to work collaboratively and manage legal issues. Their commitment to the SRA Professional standards and behaviours. The main duties of the Employment Law Manager role include: Delivering legal guidance and representation on employment law issues. Providing supportive management for caseworker colleagues. Conducting legal research, drafting advice, claims, and other legal documents. Providing support to senior colleagues on more complex matters. Advising the union on legal aspects of bargaining or campaigning matters. You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential. Closing date: at 12 midday on Monday 22 June 2026 Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: EMPLOYMENT LAW MANAGER Ref: 1026 Grade: Band 4, London or Region Salary: London Spine points 27- 23 London starting salary £53,726 p.a. rising to £61,115 p.a. Regional Spine points 30 - 26 Regional starting salary £49,663 p.a. rising to £56,081 p.a. Location: London/Region Purpose of the job: To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members. To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals) Responsible to: Band 5, National Officer Employment Law Responsible for: Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers) Contacts External: PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media. Internal: PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments. Main duties and responsibilities 1. Key areas Undertake training to complete the SQE or specialism in employment law Assist in legal research into past cases and documents Draft and prepare claims or other legal documents Assist in providing legal advice to SMT, NEC, members Keep up to date with new developments in employment legislation Assist in providing employment law briefings to PCS staff about changes in employment legislation Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics Assist with the development of the Unions policy objectives including the PCS planning process Assist with leadership in delivering the unions Legal and Employment Rights strategy Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas Manage people and resources in the Legal and Employment Rights Unit Provide advice to relevant committees including assisting in the preparation and presentation of reports Monitor and report on issues and initiatives as requested Assist with input into budgetary processes including bid preparation, monitoring and control where relevant 2. People Management Manage work allocation and workflow, future planning and support for officer team/line manager Motivate and manage individuals and the team as a whole to provide a high standard of service Check work standards and maintain consistent quality of delegated tasks Seek to continuously improve the effectiveness and efficiency of the team Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training Proactively promote diversity in line with the wider PCS approach Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies Work effectively with lay officials Deputise for Line Manager when required 3. Communication Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements Draft complex communications including briefs and reports Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc As necessary, represent PCS and liaise with outside bodies 4. Casework Management Advise in the handling of personal casework Liaise with solicitors, internal and external bodies on the handling of personal casework Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc. Maintain and improve own knowledge of the developments in employment law and practice 5. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 6. Equality Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination 7. General Participate and input information into PCS planning and budgeting processes At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values Take due and reasonable care of self and others in respect of health and safety at work Participate in appraisal, training and development systems Act in a manner that enhances the work of the PCS and its overall public image In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals . click apply for full job details
Service Care Legal are working with a Sussex-based Local Authority is seeking an experienced Data Protection Officer to lead on data protection, information governance, and regulatory compliance across the organisation. Please find below further details regarding this opportunity. ROLE: Data Protection Officer LOCATION: Sussex RATE: Up to 40ph umbrella / 35.69ph PAYE inc. holiday pay / 31.85ph PAYE exc. holiday pay CONTRACT: 6 months, 37 hours per week Please note that this role would require office attendance 1 day per week. The Role Act as the Council's lead advisor on UK GDPR, Data Protection, FOI, and EIR matters. Oversee DPIAs, data breaches, information requests, and compliance monitoring. Deliver training, manage governance risks, and liaise with the ICO where required. About You Strong knowledge of UK GDPR, Data Protection Act 2018, FOI, and information governance. Experience in a Data Protection, Compliance, or Information Governance role. Relevant data protection qualification (IAPP, BCS or equivalent) desirable. If this role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on (phone number removed), or email (url removed). We also welcome referrals for this position, where a successful recommendation would be worth 200.
Jun 12, 2026
Contractor
Service Care Legal are working with a Sussex-based Local Authority is seeking an experienced Data Protection Officer to lead on data protection, information governance, and regulatory compliance across the organisation. Please find below further details regarding this opportunity. ROLE: Data Protection Officer LOCATION: Sussex RATE: Up to 40ph umbrella / 35.69ph PAYE inc. holiday pay / 31.85ph PAYE exc. holiday pay CONTRACT: 6 months, 37 hours per week Please note that this role would require office attendance 1 day per week. The Role Act as the Council's lead advisor on UK GDPR, Data Protection, FOI, and EIR matters. Oversee DPIAs, data breaches, information requests, and compliance monitoring. Deliver training, manage governance risks, and liaise with the ICO where required. About You Strong knowledge of UK GDPR, Data Protection Act 2018, FOI, and information governance. Experience in a Data Protection, Compliance, or Information Governance role. Relevant data protection qualification (IAPP, BCS or equivalent) desirable. If this role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on (phone number removed), or email (url removed). We also welcome referrals for this position, where a successful recommendation would be worth 200.
National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.
Jun 12, 2026
Full time
National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.
We are currently looking for an experienced Homeless Assessment Advisor to join a busy Housing Options service. This Homeless Assessment Advisor role will focus on carrying out statutory homelessness assessments, making legally robust decisions and supporting applicants to prevent or relieve homelessness. You will initially be required to be in the office 5 days a week and then have the option to work on a hybrid basis, the successful candidate will be required in the office 3 days per week, with the remaining 2 days worked remotely. This Homeless Assessment Advisor position would suit someone with previous experience making homelessness decisions, managing high volume complex homelessness casework and delivering housing advice services. The Role - Conducting homelessness assessments in accordance with the Housing Act 1996 and Homelessness Reduction Act 2017. - Completing comprehensive housing needs assessments and Personalised Housing Plans. - Supporting applicants to prevent or relieve homelessness through a range of housing options. - Making homelessness decisions and issuing legally compliant decision letters. - Investigating priority need, intentional homelessness and local connection. - Managing an individual caseload from assessment through to decision. - Working with supported housing providers, private landlords and partner agencies to secure accommodation solutions. - Supporting vulnerable households and working alongside partner agencies including Social Services and Mental Health teams. Key Requirements - Previous experience working as a Homeless Assessment Advisor, Housing Options Officer or Homelessness Officer. - Experience delivering housing advice and homelessness prevention services. - Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017 and associated legislation. - Experience completing housing needs assessments and Personalised Housing Plans. - Experience managing complex homelessness casework. - Experience writing homelessness decision letters, ideally Section 184 decisions. - NVQ Level 4 or equivalent qualification in a relevant subject. - Experience maintaining accurate case records and using housing management systems - Jigsaw / MRI What You Need to Do Now If you are interested in this Homeless Assessment Advisor role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Homeless Assessment Advisor job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Homeless Assessment Advisors, Housing Options Officers and Homelessness Officer roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 12, 2026
Contractor
We are currently looking for an experienced Homeless Assessment Advisor to join a busy Housing Options service. This Homeless Assessment Advisor role will focus on carrying out statutory homelessness assessments, making legally robust decisions and supporting applicants to prevent or relieve homelessness. You will initially be required to be in the office 5 days a week and then have the option to work on a hybrid basis, the successful candidate will be required in the office 3 days per week, with the remaining 2 days worked remotely. This Homeless Assessment Advisor position would suit someone with previous experience making homelessness decisions, managing high volume complex homelessness casework and delivering housing advice services. The Role - Conducting homelessness assessments in accordance with the Housing Act 1996 and Homelessness Reduction Act 2017. - Completing comprehensive housing needs assessments and Personalised Housing Plans. - Supporting applicants to prevent or relieve homelessness through a range of housing options. - Making homelessness decisions and issuing legally compliant decision letters. - Investigating priority need, intentional homelessness and local connection. - Managing an individual caseload from assessment through to decision. - Working with supported housing providers, private landlords and partner agencies to secure accommodation solutions. - Supporting vulnerable households and working alongside partner agencies including Social Services and Mental Health teams. Key Requirements - Previous experience working as a Homeless Assessment Advisor, Housing Options Officer or Homelessness Officer. - Experience delivering housing advice and homelessness prevention services. - Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017 and associated legislation. - Experience completing housing needs assessments and Personalised Housing Plans. - Experience managing complex homelessness casework. - Experience writing homelessness decision letters, ideally Section 184 decisions. - NVQ Level 4 or equivalent qualification in a relevant subject. - Experience maintaining accurate case records and using housing management systems - Jigsaw / MRI What You Need to Do Now If you are interested in this Homeless Assessment Advisor role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Homeless Assessment Advisor job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Homeless Assessment Advisors, Housing Options Officers and Homelessness Officer roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Data Protection Consultant An excellent opportunity for a Data Protection Consultant with experience in data protection, compliance, or legal consultancy to support clients with UK GDPR and data governance. If you've also worked in the following roles, we'd also like to hear from you: Data Protection Officer, Compliance Advisor, Privacy Consultant, GDPR Specialist, Information Governance Officer, Information Governance Specialist SALARY: £37,000 to £40,000 per annum (dependant on experience) + Benefits (see below) LOCATION: This role can be Remote or Hybrid depending on your location. The role involves working from home or from the office in London (if you prefer) with occasional site visits. As there are clients in locations nationally, candidates living in all locations across England and Wales are encouraged to apply for the role. JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Data Protection Consultant with strong knowledge of data protection legislation and a background in regulatory compliance, education or consultancy. As a Data Protection Consultant, you will work closely with client organisations to ensure compliance with UK GDPR, deliver training, and provide tailored advice and solutions to complex data protection issues. The Data Protection Consultant role involves supporting multiple clients nationally, so occasional travel is required. This flexible position can be remote or hybrid, depending on your location, and offers great scope for professional development. The organisation is passionate about Data Protection and are seeking a like-minded professional who values excellent service as much as they do. ABOUT THE COMPANY The organisation is a market-leader in providing data protection officer services within education, providing services to over 1,700 schools and academies across the UK. The organisation supports schools and academies with everything from conducting data protection audits, providing ongoing advice and assistance on data protection queries, drafting policies and procedures, managing data requests and breaches and providing training for employees. The organisation exists to keep schools and trusts safe by providing trusted professional services that focus on quality, reliability, and scale. They believe in the power of their people and encourage self-driven innovation, and work with you to drive your career development, providing you with learning opportunities and great specialist support. Their consultants are true Data Protection experts, with a diverse range of experience and approaches. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Data Protection Consultant include: Provide Expert Advice: Respond to client queries by phone or email, offering practical guidance and recommendations Conduct Data Audits: Carry out compliance audits, analyse findings, and produce detailed audit reports with recommendations Review Policies: Assess and update policies and procedures to improve compliance standards Draft Documentation: Prepare and review Data Protection Impact Assessments (DPIAs) and other data protection records Deliver Training: Present training sessions to client staff to promote understanding of data protection responsibilities Manage Breaches and Requests: Support clients in managing data breaches and subject access requests in line with legislation Maintain Relationships: Build and maintain trusted client relationships, providing regular updates and follow-up support Contribute to Team Development: Participate in team meetings, sharing insights and identifying improvements CANDIDATE REQUIREMENTS Previous experience in data protection, with sound knowledge of UK GDPR and data compliance Ability to advise clients on data protection compliance, providing clear, practical guidance across a range of areas including risk identification, mitigation strategies, and effective solutions High-level problem-solving and organisational skills Excellent communication and client relationship skills with a professional and approachable manner Background in compliance, legal, education, or consultancy is desirable Proven experience of working independently and managing multiple client priorities Strong analytical, research, and report-writing abilities with attention to detail Confident delivering client training both virtually and in person BENEFITS Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5 days) Hybrid or remote working across the country Learning & Development Flexible benefits package including Healthcare Scheme and ability to purchase Annual Leave HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14729 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Jun 12, 2026
Full time
Data Protection Consultant An excellent opportunity for a Data Protection Consultant with experience in data protection, compliance, or legal consultancy to support clients with UK GDPR and data governance. If you've also worked in the following roles, we'd also like to hear from you: Data Protection Officer, Compliance Advisor, Privacy Consultant, GDPR Specialist, Information Governance Officer, Information Governance Specialist SALARY: £37,000 to £40,000 per annum (dependant on experience) + Benefits (see below) LOCATION: This role can be Remote or Hybrid depending on your location. The role involves working from home or from the office in London (if you prefer) with occasional site visits. As there are clients in locations nationally, candidates living in all locations across England and Wales are encouraged to apply for the role. JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Data Protection Consultant with strong knowledge of data protection legislation and a background in regulatory compliance, education or consultancy. As a Data Protection Consultant, you will work closely with client organisations to ensure compliance with UK GDPR, deliver training, and provide tailored advice and solutions to complex data protection issues. The Data Protection Consultant role involves supporting multiple clients nationally, so occasional travel is required. This flexible position can be remote or hybrid, depending on your location, and offers great scope for professional development. The organisation is passionate about Data Protection and are seeking a like-minded professional who values excellent service as much as they do. ABOUT THE COMPANY The organisation is a market-leader in providing data protection officer services within education, providing services to over 1,700 schools and academies across the UK. The organisation supports schools and academies with everything from conducting data protection audits, providing ongoing advice and assistance on data protection queries, drafting policies and procedures, managing data requests and breaches and providing training for employees. The organisation exists to keep schools and trusts safe by providing trusted professional services that focus on quality, reliability, and scale. They believe in the power of their people and encourage self-driven innovation, and work with you to drive your career development, providing you with learning opportunities and great specialist support. Their consultants are true Data Protection experts, with a diverse range of experience and approaches. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Data Protection Consultant include: Provide Expert Advice: Respond to client queries by phone or email, offering practical guidance and recommendations Conduct Data Audits: Carry out compliance audits, analyse findings, and produce detailed audit reports with recommendations Review Policies: Assess and update policies and procedures to improve compliance standards Draft Documentation: Prepare and review Data Protection Impact Assessments (DPIAs) and other data protection records Deliver Training: Present training sessions to client staff to promote understanding of data protection responsibilities Manage Breaches and Requests: Support clients in managing data breaches and subject access requests in line with legislation Maintain Relationships: Build and maintain trusted client relationships, providing regular updates and follow-up support Contribute to Team Development: Participate in team meetings, sharing insights and identifying improvements CANDIDATE REQUIREMENTS Previous experience in data protection, with sound knowledge of UK GDPR and data compliance Ability to advise clients on data protection compliance, providing clear, practical guidance across a range of areas including risk identification, mitigation strategies, and effective solutions High-level problem-solving and organisational skills Excellent communication and client relationship skills with a professional and approachable manner Background in compliance, legal, education, or consultancy is desirable Proven experience of working independently and managing multiple client priorities Strong analytical, research, and report-writing abilities with attention to detail Confident delivering client training both virtually and in person BENEFITS Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5 days) Hybrid or remote working across the country Learning & Development Flexible benefits package including Healthcare Scheme and ability to purchase Annual Leave HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14729 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Head of Finance Business Partnering Location: IWM London (Hybrid: 2 days a week in office) Salary: £65,000 - £67,500 per annum Working Hours: 36 hours per week (full time) Contract Type: Permanent What It's Like to Work Here Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You'll join a collaborative, purpose-driven organisation with a strong public mission and a focus on accountability, innovation and continuous improvement. Teams work closely across disciplines to deliver high-quality experiences for visitors while ensuring long-term sustainability. Why This Role Matters This role is central to how financial insight shapes decision-making across IWM. As Head of Finance Business Partnering, you'll lead the function that connects finance with the wider organisation-ensuring leaders have the clarity, challenge and support they need to deliver against strategic and commercial objectives. You'll play a key role in aligning financial planning with IWM's mission, supporting both public-facing activity and commercial operations, while maintaining strong governance and value for money. What You'll Be Doing: Lead and develop the Finance Business Partnering function, building a high-performing and well-structured team Act as a trusted advisor to senior leaders, providing clear financial insight and constructive challenge Partner closely with the Commercial directorate to support income growth, pricing decisions and business planning Translate strategy into financial plans, budgets and performance measures Lead budgeting, forecasting and reforecasting processes, ensuring alignment with organisational priorities Deliver high-quality reporting, analysis and scenario modelling to support decision-making Support major strategic initiatives, investment cases and organisational change Improve financial systems, reporting and processes to increase efficiency, insight and transparency Promote financial understanding across the organisation, enabling better decision-making at all levels What We're Looking For: We'd love to hear from you if you have: Proven experience leading a finance business partnering or FP&A function Strong experience influencing and challenging senior stakeholders Track record of supporting commercial performance and strategic decision-making Experience leading budgeting, forecasting and financial planning processes Ability to turn complex financial data into clear, actionable insight Strong team leadership skills, with experience building or developing teams Qualified accountant (e.g. ACA, ACCA, CIMA, CIPFA) or equivalent experience Strong analytical skills and a proactive, problem-solving mindset Understanding of public sector, charity or grant-funded environments (desirable) How You'll Work You'll work closely with senior leaders across commercial, operational and support functions, acting as a key link between finance and the wider organisation. The role requires strong collaboration across directorates, including Collections, Exhibitions, Learning and Estates, to ensure consistent and high-quality financial support. What Success Looks Like (First 6-12 Months): Build strong, trusted relationships with senior stakeholders across all directorates Establish a clear, effective Finance Business Partnering model and team structure Improve the quality and consistency of financial reporting, planning and insight Strengthen financial support to commercial decision-making and income generation Deliver measurable improvements to budgeting and forecasting processes Embed finance as a proactive and valued partner to the business Application closing date: June 21st 2026, 11:55 PM Interview Details: First round interviews for this post are planned for the week commencing 06/06/2026 Benefits The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Jun 12, 2026
Full time
Head of Finance Business Partnering Location: IWM London (Hybrid: 2 days a week in office) Salary: £65,000 - £67,500 per annum Working Hours: 36 hours per week (full time) Contract Type: Permanent What It's Like to Work Here Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You'll join a collaborative, purpose-driven organisation with a strong public mission and a focus on accountability, innovation and continuous improvement. Teams work closely across disciplines to deliver high-quality experiences for visitors while ensuring long-term sustainability. Why This Role Matters This role is central to how financial insight shapes decision-making across IWM. As Head of Finance Business Partnering, you'll lead the function that connects finance with the wider organisation-ensuring leaders have the clarity, challenge and support they need to deliver against strategic and commercial objectives. You'll play a key role in aligning financial planning with IWM's mission, supporting both public-facing activity and commercial operations, while maintaining strong governance and value for money. What You'll Be Doing: Lead and develop the Finance Business Partnering function, building a high-performing and well-structured team Act as a trusted advisor to senior leaders, providing clear financial insight and constructive challenge Partner closely with the Commercial directorate to support income growth, pricing decisions and business planning Translate strategy into financial plans, budgets and performance measures Lead budgeting, forecasting and reforecasting processes, ensuring alignment with organisational priorities Deliver high-quality reporting, analysis and scenario modelling to support decision-making Support major strategic initiatives, investment cases and organisational change Improve financial systems, reporting and processes to increase efficiency, insight and transparency Promote financial understanding across the organisation, enabling better decision-making at all levels What We're Looking For: We'd love to hear from you if you have: Proven experience leading a finance business partnering or FP&A function Strong experience influencing and challenging senior stakeholders Track record of supporting commercial performance and strategic decision-making Experience leading budgeting, forecasting and financial planning processes Ability to turn complex financial data into clear, actionable insight Strong team leadership skills, with experience building or developing teams Qualified accountant (e.g. ACA, ACCA, CIMA, CIPFA) or equivalent experience Strong analytical skills and a proactive, problem-solving mindset Understanding of public sector, charity or grant-funded environments (desirable) How You'll Work You'll work closely with senior leaders across commercial, operational and support functions, acting as a key link between finance and the wider organisation. The role requires strong collaboration across directorates, including Collections, Exhibitions, Learning and Estates, to ensure consistent and high-quality financial support. What Success Looks Like (First 6-12 Months): Build strong, trusted relationships with senior stakeholders across all directorates Establish a clear, effective Finance Business Partnering model and team structure Improve the quality and consistency of financial reporting, planning and insight Strengthen financial support to commercial decision-making and income generation Deliver measurable improvements to budgeting and forecasting processes Embed finance as a proactive and valued partner to the business Application closing date: June 21st 2026, 11:55 PM Interview Details: First round interviews for this post are planned for the week commencing 06/06/2026 Benefits The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Role: Salesforce Security Architect Location: London / Hybrid Rate: Umbrella rate £425 - £450 Role Overview Seeking an experienced Salesforce Security Architect to provide short-term or project-based support for securing Salesforce platforms in a regulated environment. The role is hands-on and advisory, focused on reviewing designs, defining security controls, and supporting compliant delivery. Key Responsibilities Define and review Salesforce security architecture and access models Design and validate profiles, permission sets, sharing rules, and role hierarchy Advise on authentication, SSO, MFA, and integration security Ensure data protection using Salesforce native security features Review solution designs, integrations, and configurations for security risks Support audits, risk assessments, and security reviews Provide clear security guidance to Salesforce delivery teams Required Experience & Skills Strong experience with Salesforce security model and platform governance Hands-on knowledge of Salesforce Shield, encryption, and field-level security Experience securing Salesforce integrations and APIs Exposure to regulated or compliance-driven environments Ability to work independently and provide pragmatic security guidance Strong documentation and stakeholder communication skills Nice to Have Salesforce Architect or Security-related certifications Prior experience in financial services or public sector Engagement Focus Architecture reviews, security design, and advisory support No people management or long-term platform ownership
Jun 12, 2026
Contractor
Role: Salesforce Security Architect Location: London / Hybrid Rate: Umbrella rate £425 - £450 Role Overview Seeking an experienced Salesforce Security Architect to provide short-term or project-based support for securing Salesforce platforms in a regulated environment. The role is hands-on and advisory, focused on reviewing designs, defining security controls, and supporting compliant delivery. Key Responsibilities Define and review Salesforce security architecture and access models Design and validate profiles, permission sets, sharing rules, and role hierarchy Advise on authentication, SSO, MFA, and integration security Ensure data protection using Salesforce native security features Review solution designs, integrations, and configurations for security risks Support audits, risk assessments, and security reviews Provide clear security guidance to Salesforce delivery teams Required Experience & Skills Strong experience with Salesforce security model and platform governance Hands-on knowledge of Salesforce Shield, encryption, and field-level security Experience securing Salesforce integrations and APIs Exposure to regulated or compliance-driven environments Ability to work independently and provide pragmatic security guidance Strong documentation and stakeholder communication skills Nice to Have Salesforce Architect or Security-related certifications Prior experience in financial services or public sector Engagement Focus Architecture reviews, security design, and advisory support No people management or long-term platform ownership
Customer Service Agents Salary: £23,500 Location: Wythenshawe - onsite Hours: Mon-Fri (9am-5pm) Contract: Permanent About the role An excellent opportunity has become available for a Customer Service Advisor to join a growing team in Wythenshawe. This role is suited to someone who is committed to delivering high quality customer service and enjoys working in a supportive and inclusive environment.You will play an important role in ensuring customers receive clear, professional and empathetic support at every stage of their journey. The organisation offers full training, ongoing development, and a strong focus on compliance and customer care. What you will do In this role, you will support customers through a range of queries and processes, ensuring each interaction is handled with care and professionalism. Your responsibilities will include: Managing inbound calls, responding to customer queries and providing updates Making outbound calls to gather information and provide progress updates Sending and resending secure links for documents, identification and signatures Handling customer concerns and complaints with empathy and professionalism Supporting vulnerable customers in line with regulatory requirements Managing cancellation requests and working towards fair outcomes Processing data requests such as subject access requests in line with data protection guidelines Monitoring shared inboxes and responding to emails in a timely manner Updating customer records accurately using internal systems Working with colleagues across teams to support smooth case progression What we are looking for To succeed in this role, you should have experience in a customer focused position and be confident communicating with a wide range of people. You will ideally demonstrate: Strong verbal and written communication skills Good attention to detail when recording and updating information A calm and empathetic approach, particularly in sensitive situations Experience using customer management systems or similar tools An understanding of compliance requirements such as data protection and customer care standards The ability to work both independently and as part of a team Good organisational skills and the ability to manage multiple tasks A willingness to learn and take part in ongoing training Apply If you are looking for a role where you can make a real difference and develop your career in customer service, we would like to hear from you.Apply today to take the next step. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jun 12, 2026
Full time
Customer Service Agents Salary: £23,500 Location: Wythenshawe - onsite Hours: Mon-Fri (9am-5pm) Contract: Permanent About the role An excellent opportunity has become available for a Customer Service Advisor to join a growing team in Wythenshawe. This role is suited to someone who is committed to delivering high quality customer service and enjoys working in a supportive and inclusive environment.You will play an important role in ensuring customers receive clear, professional and empathetic support at every stage of their journey. The organisation offers full training, ongoing development, and a strong focus on compliance and customer care. What you will do In this role, you will support customers through a range of queries and processes, ensuring each interaction is handled with care and professionalism. Your responsibilities will include: Managing inbound calls, responding to customer queries and providing updates Making outbound calls to gather information and provide progress updates Sending and resending secure links for documents, identification and signatures Handling customer concerns and complaints with empathy and professionalism Supporting vulnerable customers in line with regulatory requirements Managing cancellation requests and working towards fair outcomes Processing data requests such as subject access requests in line with data protection guidelines Monitoring shared inboxes and responding to emails in a timely manner Updating customer records accurately using internal systems Working with colleagues across teams to support smooth case progression What we are looking for To succeed in this role, you should have experience in a customer focused position and be confident communicating with a wide range of people. You will ideally demonstrate: Strong verbal and written communication skills Good attention to detail when recording and updating information A calm and empathetic approach, particularly in sensitive situations Experience using customer management systems or similar tools An understanding of compliance requirements such as data protection and customer care standards The ability to work both independently and as part of a team Good organisational skills and the ability to manage multiple tasks A willingness to learn and take part in ongoing training Apply If you are looking for a role where you can make a real difference and develop your career in customer service, we would like to hear from you.Apply today to take the next step. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
The Woodland Trust is looking for a Senior Legacy Officer to support the strategic objectives of the Legacy Income Management Team by administering and managing legacies left to the Woodland Trust, ensuring that all legacy income is secured, protected and maximised. The Role: • Manage a complex caseload of legacy files, including pecuniary, residuary, specific gifts, and life interest trusts, protecting income where legal challenges arise. • Recruit, line manage, and mentor the Legacy Assistant, providing ongoing support and guidance. • Maximise legacy income through proactive case management and strategic decision-making. • Deputise for the Legacy Income Manager and support team leadership and mentoring. • Provide legal and advisory support on legacy-related matters to internal stakeholders. • Monitor legacy notifications and income, supporting forecasting, reporting, and audit requirements. • Collaborate with fundraising teams to enhance legacy journeys and secure future pledges. • Contribute to policy development, process improvements, and data quality initiatives. • This is a hybrid position with a mix of home working, and from our head office in Grantham, Lincolnshire. Head office attendance would be required no more than once a month on average. Occasional travel to other offices and remote locations may also be required. The Candidate: • Experience in legacy management or administration and/or Wills, Probate and Trust law. • Background working in a charity legacy management team. • Skilled in case management systems (ideally First Class 4) and Microsoft Office. • Proven ability to manage residuary estates, probate disputes, and complex caseloads. • Experience managing, mentoring, and advising colleagues. • Strong stakeholder relationship-building skills across internal and external teams. • Knowledge of probate, tax, charity, and data protection law relating to estate administration. • Qualified in legacy administration (e.g. ILM Certificate in Charity Legacy Administration) and/or other legal qualifications. Benefits and Wellbeing: Joining our team means you ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer: • Enhanced Employer Pension • Life Assurance • Flexible & Hybrid Working Options • Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata d for part-time) • Buy and Sell Holiday Scheme • Enhanced Parental Pay • Employee Assistance Programme About Us: The Woodland Trust is the UK s largest woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees. Our Commitment to Diversity and Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application. Application Advice: For fairness we keep our candidates personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. Acceptable Use - Artificial Intelligence (AI): We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete. Interviews will be held via Microsoft Teams on 9th & 10th July.
Jun 12, 2026
Full time
The Woodland Trust is looking for a Senior Legacy Officer to support the strategic objectives of the Legacy Income Management Team by administering and managing legacies left to the Woodland Trust, ensuring that all legacy income is secured, protected and maximised. The Role: • Manage a complex caseload of legacy files, including pecuniary, residuary, specific gifts, and life interest trusts, protecting income where legal challenges arise. • Recruit, line manage, and mentor the Legacy Assistant, providing ongoing support and guidance. • Maximise legacy income through proactive case management and strategic decision-making. • Deputise for the Legacy Income Manager and support team leadership and mentoring. • Provide legal and advisory support on legacy-related matters to internal stakeholders. • Monitor legacy notifications and income, supporting forecasting, reporting, and audit requirements. • Collaborate with fundraising teams to enhance legacy journeys and secure future pledges. • Contribute to policy development, process improvements, and data quality initiatives. • This is a hybrid position with a mix of home working, and from our head office in Grantham, Lincolnshire. Head office attendance would be required no more than once a month on average. Occasional travel to other offices and remote locations may also be required. The Candidate: • Experience in legacy management or administration and/or Wills, Probate and Trust law. • Background working in a charity legacy management team. • Skilled in case management systems (ideally First Class 4) and Microsoft Office. • Proven ability to manage residuary estates, probate disputes, and complex caseloads. • Experience managing, mentoring, and advising colleagues. • Strong stakeholder relationship-building skills across internal and external teams. • Knowledge of probate, tax, charity, and data protection law relating to estate administration. • Qualified in legacy administration (e.g. ILM Certificate in Charity Legacy Administration) and/or other legal qualifications. Benefits and Wellbeing: Joining our team means you ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer: • Enhanced Employer Pension • Life Assurance • Flexible & Hybrid Working Options • Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata d for part-time) • Buy and Sell Holiday Scheme • Enhanced Parental Pay • Employee Assistance Programme About Us: The Woodland Trust is the UK s largest woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees. Our Commitment to Diversity and Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application. Application Advice: For fairness we keep our candidates personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. Acceptable Use - Artificial Intelligence (AI): We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete. Interviews will be held via Microsoft Teams on 9th & 10th July.
Everywhen, part of the Ardonagh Group
Wokingham, Berkshire
Do you have office-based customer service experience within financial services or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. Initially, you'll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working , with a mix of office and home-based days. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Your key responsibilities will include: Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business , ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio , including invoicing, accounts, claims, underwriting, and administration. Preparing draft client reports for renewals and new business requests. Ensuring all work is completed right first time , maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team , demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes. Proactively identifying opportunities to improve processes, service delivery, and ways of working. What are we looking for? Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). Strong organisation and time management skills , with the ability to manage priorities and meet deadlines. Excellent communication skills and confidence dealing with clients and insurers at all levels. High attention to detail and a strong sense of ownership over your work. A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). Industry qualifications such as IF7 or GR1 are desirable, but not essential. What's in it for you? A welcoming, supportive team environment The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression . If you're passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we'd love to hear from you. INDX01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Jun 11, 2026
Full time
Do you have office-based customer service experience within financial services or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. Initially, you'll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working , with a mix of office and home-based days. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Your key responsibilities will include: Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business , ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio , including invoicing, accounts, claims, underwriting, and administration. Preparing draft client reports for renewals and new business requests. Ensuring all work is completed right first time , maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team , demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes. Proactively identifying opportunities to improve processes, service delivery, and ways of working. What are we looking for? Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). Strong organisation and time management skills , with the ability to manage priorities and meet deadlines. Excellent communication skills and confidence dealing with clients and insurers at all levels. High attention to detail and a strong sense of ownership over your work. A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). Industry qualifications such as IF7 or GR1 are desirable, but not essential. What's in it for you? A welcoming, supportive team environment The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression . If you're passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we'd love to hear from you. INDX01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
