Head of Housing Cambridge, Hybrid Are you an experienced housing leader who combines strong technical knowledge with confident, values-led people leadership? This is an opportunity to lead a key customer-facing service, shaping how our client delivers housing management services and create meaningful outcomes for customers. About the role As their Head of Housing, you will be accountable for leading the delivery, performance and continuous improvement of housing management services. This is a key strategic leadership role with accountability for building relationships and working closely with key stakeholders, focusing on a positive and motivating culture within the team while ensuring housing services are legally compliant, cost-effective, value for money and aligned with their values - ensuring customers at the heart of their service development. What you ll be doing In this role, you will: Lead and inspire the Housing Team Shape strategy and ensure regulatory compliance Deliver excellent core housing management services Put customers at the heart of what they do Drive service improvement, assurance and professional standards Please see the job description for more information About you They are looking for a confident, housing professional with strong leadership, management and people skills. To succeed in this role, you ll need: Substantial experience of housing management within a social housing provider, with strong technical knowledge across tenancy management, rent and service charges, leasehold services, allocations, voids, estate management and anti-social behaviour. Strong understanding of housing legislation, regulation and professional standards, with the ability to work in a legally compliant, customer-focused and risk-aware way. Experience of managing risk, safeguarding, customer wellbeing and tenancy sustainment issues, with the ability to make sound, evidence-based decision making that reflects organisational values and legal responsibilities. Proven ability to lead, motivate and develop employees, creating a positive and accountable team culture, supporting the delivery of high-quality services. Confidence in using housing systems, data, performance information and numerical insight to manage risk, improve services and support decision-making with a structured and organised approach. Experience in coaching employees and excellent communication, influencing and negotiation skills, with the ability to build trust and manage complex situations, work collaboratively and handle sensitive, complex situations. High levels of personal integrity, accountability and self-motivation, committed to delivering effective outcomes in line with organisational values. CIH Level 4 or 5 qualification in housing is an essential requirement and a condition of the role. This post is a relevant senior manager role under the Competence and Conduct Standard (Social Housing (Regulation) Act 2023). They are willing to speak to candidates who do not already hold the qualification, provided they are willing and able to achieve it within the regulatory timeframe. Why join them? They ve held Investors in People Gold accreditation since 2020, reflecting their commitment to inclusivity, wellbeing, learning and professional growth. Joining them means being part of a collaborative organisation focused on continuous improvement and making a real difference. What they offer you 28 days annual leave (excluding bank holidays) Option to buy/sell up to 5 days annual leave Private health insurance Employee discount scheme Defined contributions pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus, more when you join! We encourage early applications and may close the vacancy once they have received sufficient applications from candidates who meet the essential criteria. Please note that Enhanced DBS clearance is required for this role. Inclusion and Diversity Our client welcomes applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.
Jun 22, 2026
Full time
Head of Housing Cambridge, Hybrid Are you an experienced housing leader who combines strong technical knowledge with confident, values-led people leadership? This is an opportunity to lead a key customer-facing service, shaping how our client delivers housing management services and create meaningful outcomes for customers. About the role As their Head of Housing, you will be accountable for leading the delivery, performance and continuous improvement of housing management services. This is a key strategic leadership role with accountability for building relationships and working closely with key stakeholders, focusing on a positive and motivating culture within the team while ensuring housing services are legally compliant, cost-effective, value for money and aligned with their values - ensuring customers at the heart of their service development. What you ll be doing In this role, you will: Lead and inspire the Housing Team Shape strategy and ensure regulatory compliance Deliver excellent core housing management services Put customers at the heart of what they do Drive service improvement, assurance and professional standards Please see the job description for more information About you They are looking for a confident, housing professional with strong leadership, management and people skills. To succeed in this role, you ll need: Substantial experience of housing management within a social housing provider, with strong technical knowledge across tenancy management, rent and service charges, leasehold services, allocations, voids, estate management and anti-social behaviour. Strong understanding of housing legislation, regulation and professional standards, with the ability to work in a legally compliant, customer-focused and risk-aware way. Experience of managing risk, safeguarding, customer wellbeing and tenancy sustainment issues, with the ability to make sound, evidence-based decision making that reflects organisational values and legal responsibilities. Proven ability to lead, motivate and develop employees, creating a positive and accountable team culture, supporting the delivery of high-quality services. Confidence in using housing systems, data, performance information and numerical insight to manage risk, improve services and support decision-making with a structured and organised approach. Experience in coaching employees and excellent communication, influencing and negotiation skills, with the ability to build trust and manage complex situations, work collaboratively and handle sensitive, complex situations. High levels of personal integrity, accountability and self-motivation, committed to delivering effective outcomes in line with organisational values. CIH Level 4 or 5 qualification in housing is an essential requirement and a condition of the role. This post is a relevant senior manager role under the Competence and Conduct Standard (Social Housing (Regulation) Act 2023). They are willing to speak to candidates who do not already hold the qualification, provided they are willing and able to achieve it within the regulatory timeframe. Why join them? They ve held Investors in People Gold accreditation since 2020, reflecting their commitment to inclusivity, wellbeing, learning and professional growth. Joining them means being part of a collaborative organisation focused on continuous improvement and making a real difference. What they offer you 28 days annual leave (excluding bank holidays) Option to buy/sell up to 5 days annual leave Private health insurance Employee discount scheme Defined contributions pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus, more when you join! We encourage early applications and may close the vacancy once they have received sufficient applications from candidates who meet the essential criteria. Please note that Enhanced DBS clearance is required for this role. Inclusion and Diversity Our client welcomes applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.
Location: Hybrid with occasional travel to Bradford/Peterborough Salary: £38,194 per annum Hours: 35 per week, Mon Fri, 9am 5pm Contract: Permanent Our client believes everyone deserves a safe, affordable place to call home. This drives everything they do delivering great service, understanding customer needs, and constantly evolving to better support both their customers and their people. About the role As a Service Charge Accountant, you'll ensure service charge costs are accurate, transparent, and compliant with regulations and occupancy agreements. Your work will directly support financial stability and build customer trust. You'll contribute to forecasting, budgeting, and reporting, working with a collaborative team. This role suits someone confident in housing and service charges, who stays up to date with industry changes and can challenge where needed to achieve the right outcomes. Salary £38,194 for fully qualified candidates. Those still developing may start 5 10% lower, with clear progression support. About you Essential: Strong knowledge of service charge legislation Advanced Excel skills Management accounting experience Experience preparing auditable service charge accounts Understanding of housing tenure types Finance qualification (or working towards) Desirable: Social housing experience Knowledge of scheme structures Ability to interpret tenancy agreements/leases Pre-employment checks (including DBS) will apply. Interview process Stage 1: Informal discussion with the hiring manager Stage 2: Assessment and behavioural interview (includes a pre-completed customer service questionnaire) Benefits 28 days holiday + bank holidays + birthday leave (option to buy more) Health plan, GP access, gym discounts, volunteering day Financial perks and discounts platform Pension options and life assurance (3x salary) Enhanced family policies and flexible working Strong career development and training opportunities Inclusion Our client is committed to creating an inclusive workplace where everyone feels valued and supported. Adjustments are available throughout the recruitment process. Please note: Applicants must have the right to work in the UK. No sponsorship available. REF-
Jun 22, 2026
Full time
Location: Hybrid with occasional travel to Bradford/Peterborough Salary: £38,194 per annum Hours: 35 per week, Mon Fri, 9am 5pm Contract: Permanent Our client believes everyone deserves a safe, affordable place to call home. This drives everything they do delivering great service, understanding customer needs, and constantly evolving to better support both their customers and their people. About the role As a Service Charge Accountant, you'll ensure service charge costs are accurate, transparent, and compliant with regulations and occupancy agreements. Your work will directly support financial stability and build customer trust. You'll contribute to forecasting, budgeting, and reporting, working with a collaborative team. This role suits someone confident in housing and service charges, who stays up to date with industry changes and can challenge where needed to achieve the right outcomes. Salary £38,194 for fully qualified candidates. Those still developing may start 5 10% lower, with clear progression support. About you Essential: Strong knowledge of service charge legislation Advanced Excel skills Management accounting experience Experience preparing auditable service charge accounts Understanding of housing tenure types Finance qualification (or working towards) Desirable: Social housing experience Knowledge of scheme structures Ability to interpret tenancy agreements/leases Pre-employment checks (including DBS) will apply. Interview process Stage 1: Informal discussion with the hiring manager Stage 2: Assessment and behavioural interview (includes a pre-completed customer service questionnaire) Benefits 28 days holiday + bank holidays + birthday leave (option to buy more) Health plan, GP access, gym discounts, volunteering day Financial perks and discounts platform Pension options and life assurance (3x salary) Enhanced family policies and flexible working Strong career development and training opportunities Inclusion Our client is committed to creating an inclusive workplace where everyone feels valued and supported. Adjustments are available throughout the recruitment process. Please note: Applicants must have the right to work in the UK. No sponsorship available. REF-
Lynx Employment Services Ltd
Astwood Bank, Worcestershire
Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office
Jun 22, 2026
Seasonal
Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office
Role Overview Our client is a privately owned commercial landlord, who is now seeking to strengthen their Asset Management team by appointing an experiened Commercial Asset Manager to deliver high-quality services across a diverse portfolio of mixed-use properties. This role will need someone who is hands on with a detailed understanding of leases, service charges and obligations under the 1954 landlord and tenant act. There is very little property management involved in this role but the ability to coordinate your work with the Property management Team and other internal colleagues is essential. You will take responsibility for the full spectrum of Asset Management and must be a proven negotiator who can find solutions that work for the company but also new and existing tenants. PLEASE NOTE: All portfolio properties are based around the M25, mainly Central London. Key Responsibilities will include, but not be limited to: Proactively monitoring, negotiating and dealing with tenants leases including rent reviews, break clauses and lease expiries. You will need to be familiar with standard commercial leases and be able to interpret lease terms from leasing documents. Selecting, instructing and monitoring letting agents on vacant commercial properties, whilst minimising costs of vacant properties. Review, negotiate and agree Head of Terms ith prospective tenants via instructed agents. Ensure the accuracy of property data is up to date and maintained on CRM system in respect of leases, service charges and insurance details Responsible for annual insurance renewal ensuring best value and billing recoverable premiums from appropriate tenants as well as managing insurance claims. Instructing county court claims and managing post CCJ recovery action. Dealing with applications for consent including alterations, assignments and underlettings. Responsibility for block / building level compliance. Ensure statutory audits are undertaken, recorded and accounted for in the service charges for health & safety, fire, asbestos, water risk assessments and more. Corresponding with VOA to deal with all business rates matters. Approve service charge budgets, demands and apportionments. Oversee Section 20 procedures for long term service contracts and major works. Oversee that all projects are communicated to relevant residential and commercial tenants. Liaise with accounts department for end of year service charge reconciliations, oversee the recovery of relevant recharges and service charge arrears. Essential experience: Minimum 5 years comparable experience in a Commercial Asset Management role. Comprehensive knowledge of relevant legislation, together with strong commercial and financial acumen. The ability to be hands-on and works as part of a wider commercial team is essential. Accuracy and attention to detail essential. You need to be organised, able to prioritise, manage your time efficiently and work to deadlines. Excellent communication and writing skills. Proven influencing and negotiation skills. Ability to work autonomously but also be a valuable member of the wider commercial team. Previous use of Qube property management software preferred.
Jun 21, 2026
Full time
Role Overview Our client is a privately owned commercial landlord, who is now seeking to strengthen their Asset Management team by appointing an experiened Commercial Asset Manager to deliver high-quality services across a diverse portfolio of mixed-use properties. This role will need someone who is hands on with a detailed understanding of leases, service charges and obligations under the 1954 landlord and tenant act. There is very little property management involved in this role but the ability to coordinate your work with the Property management Team and other internal colleagues is essential. You will take responsibility for the full spectrum of Asset Management and must be a proven negotiator who can find solutions that work for the company but also new and existing tenants. PLEASE NOTE: All portfolio properties are based around the M25, mainly Central London. Key Responsibilities will include, but not be limited to: Proactively monitoring, negotiating and dealing with tenants leases including rent reviews, break clauses and lease expiries. You will need to be familiar with standard commercial leases and be able to interpret lease terms from leasing documents. Selecting, instructing and monitoring letting agents on vacant commercial properties, whilst minimising costs of vacant properties. Review, negotiate and agree Head of Terms ith prospective tenants via instructed agents. Ensure the accuracy of property data is up to date and maintained on CRM system in respect of leases, service charges and insurance details Responsible for annual insurance renewal ensuring best value and billing recoverable premiums from appropriate tenants as well as managing insurance claims. Instructing county court claims and managing post CCJ recovery action. Dealing with applications for consent including alterations, assignments and underlettings. Responsibility for block / building level compliance. Ensure statutory audits are undertaken, recorded and accounted for in the service charges for health & safety, fire, asbestos, water risk assessments and more. Corresponding with VOA to deal with all business rates matters. Approve service charge budgets, demands and apportionments. Oversee Section 20 procedures for long term service contracts and major works. Oversee that all projects are communicated to relevant residential and commercial tenants. Liaise with accounts department for end of year service charge reconciliations, oversee the recovery of relevant recharges and service charge arrears. Essential experience: Minimum 5 years comparable experience in a Commercial Asset Management role. Comprehensive knowledge of relevant legislation, together with strong commercial and financial acumen. The ability to be hands-on and works as part of a wider commercial team is essential. Accuracy and attention to detail essential. You need to be organised, able to prioritise, manage your time efficiently and work to deadlines. Excellent communication and writing skills. Proven influencing and negotiation skills. Ability to work autonomously but also be a valuable member of the wider commercial team. Previous use of Qube property management software preferred.
This is not a typical Quantity Surveyor opportunity. This is a chance to join one of the world's leading specialist contractors in innovative architectural structures - a business that has been engineering, fabricating and installing technically extraordinary projects since 1985, and one that has built a global reputation for doing things that others simply cannot. The company operates as a single-source international specialist, delivering complete packages of engineering, fabrication, supply and installation across facades, canopies, skylights, atriums and large-span roofing structures. Their systems integrate glass, steel and membrane into cohesive, compliant and architecturally ambitious solutions. With over 3,000 projects completed worldwide and operations spanning North America, Europe and Asia, the business has established itself as a true pioneer in its field, holding ISO 9001 certification and an enviable track record of award-winning delivery on some of the most complex and high-profile structures on the planet. The UK operation is an established and growing part of this global group, delivering technically complex facade and structural glazing projects for architects, principal contractors and building owners across the country. Projects have included major healthcare facilities, commercial developments, retail schemes and landmark public buildings. With a strong pipeline of secured and upcoming work, the UK business is investing in its commercial team to ensure projects are delivered with the financial rigour and contractual discipline that schemes of this complexity demand. This Quantity Surveyor role sits at the heart of that delivery. You will take full commercial ownership of assigned projects from contract award through to final account, working closely with project managers, design leads, the supply chain and clients to manage cost, risk, change and contract throughout. For a commercially driven QS who wants variety, technical challenge, and the chance to work on genuinely distinctive projects within a respected international business, this is a standout opportunity. Quantity Surveyor Salary & Benefits Salary: 50,000 - 60,000 Hybrid Working Available Company Pension Scheme Holiday Entitlement Plus Bank Holidays Professional Development and Training Support ISO 9001 Accredited Business Collaborative, technically driven team culture Willingness to travel to project sites and offices as required Quantity Surveyor Job Overview Hold full commercial responsibility for assigned projects, ensuring financial performance, contractual compliance and risk are effectively managed across the entire project lifecycle Lead commercial strategy on projects, supporting contract negotiations, risk reviews and the resolution of complex commercial and contractual issues Manage all commercial reporting including CVRs, cost forecasting, change management and project cost control Identify, assess and mitigate commercial and contractual risks, proposing strategies and actions to senior management Prepare and manage claims, contra-charges, contractual notices and legal correspondence for review and approval Administer client and supply-chain contracts, ensuring all financial and contractual obligations are clearly communicated and managed Oversee subcontract procurement, administration and payment processes from award through to final account Manage technical procurement activities in line with project and commercial requirements Monitor KPI performance and ensure commercial processes align with company procedures and standards Maintain strong relationships with clients, supply chain partners and internal stakeholders through regular site visits and engagement Quantity Surveyor Requirements Degree or equivalent qualification in Quantity Surveying Prior experience as a Quantity Surveyor working for a Tier 2 contractor Strong knowledge of standard and bespoke forms of contract Proven experience managing the commercial aspects of projects from award to final account Sound understanding of cost control, CVRs, change management and final account processes Experience with subcontract procurement, administration and payment processes Strong commercial and financial management skills with excellent attention to detail Excellent negotiation, communication and stakeholder management abilities Proactive, self-motivated and commercially aware with a structured approach to problem solving Knowledge of relevant construction legislation and regulatory requirements Willingness to travel to project sites and offices across the UK as required What Makes This Opportunity Different? Work on some of the most technically sophisticated and visually striking construction projects in the UK - complex structural glazing, facade systems and large-span architectural structures that very few contractors can deliver Join a business with over 40 years of specialist expertise, 3,000+ completed projects worldwide, and a reputation built on engineering excellence and genuine innovation Be part of a global group with operations across North America, Europe and Asia, offering exposure and career pathways that a purely domestic contractor simply cannot match A single-source delivery model - engineering, fabrication and installation all in-house - means you work within a fully integrated team where commercial and technical decisions are genuinely joined up ISO 9001 certified business with strong processes, clear commercial frameworks and senior leadership that invests in getting the commercial function right A growing UK pipeline of technically complex and high-profile projects, offering consistent variety and real scope for career development within an international specialist Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Jun 20, 2026
Full time
This is not a typical Quantity Surveyor opportunity. This is a chance to join one of the world's leading specialist contractors in innovative architectural structures - a business that has been engineering, fabricating and installing technically extraordinary projects since 1985, and one that has built a global reputation for doing things that others simply cannot. The company operates as a single-source international specialist, delivering complete packages of engineering, fabrication, supply and installation across facades, canopies, skylights, atriums and large-span roofing structures. Their systems integrate glass, steel and membrane into cohesive, compliant and architecturally ambitious solutions. With over 3,000 projects completed worldwide and operations spanning North America, Europe and Asia, the business has established itself as a true pioneer in its field, holding ISO 9001 certification and an enviable track record of award-winning delivery on some of the most complex and high-profile structures on the planet. The UK operation is an established and growing part of this global group, delivering technically complex facade and structural glazing projects for architects, principal contractors and building owners across the country. Projects have included major healthcare facilities, commercial developments, retail schemes and landmark public buildings. With a strong pipeline of secured and upcoming work, the UK business is investing in its commercial team to ensure projects are delivered with the financial rigour and contractual discipline that schemes of this complexity demand. This Quantity Surveyor role sits at the heart of that delivery. You will take full commercial ownership of assigned projects from contract award through to final account, working closely with project managers, design leads, the supply chain and clients to manage cost, risk, change and contract throughout. For a commercially driven QS who wants variety, technical challenge, and the chance to work on genuinely distinctive projects within a respected international business, this is a standout opportunity. Quantity Surveyor Salary & Benefits Salary: 50,000 - 60,000 Hybrid Working Available Company Pension Scheme Holiday Entitlement Plus Bank Holidays Professional Development and Training Support ISO 9001 Accredited Business Collaborative, technically driven team culture Willingness to travel to project sites and offices as required Quantity Surveyor Job Overview Hold full commercial responsibility for assigned projects, ensuring financial performance, contractual compliance and risk are effectively managed across the entire project lifecycle Lead commercial strategy on projects, supporting contract negotiations, risk reviews and the resolution of complex commercial and contractual issues Manage all commercial reporting including CVRs, cost forecasting, change management and project cost control Identify, assess and mitigate commercial and contractual risks, proposing strategies and actions to senior management Prepare and manage claims, contra-charges, contractual notices and legal correspondence for review and approval Administer client and supply-chain contracts, ensuring all financial and contractual obligations are clearly communicated and managed Oversee subcontract procurement, administration and payment processes from award through to final account Manage technical procurement activities in line with project and commercial requirements Monitor KPI performance and ensure commercial processes align with company procedures and standards Maintain strong relationships with clients, supply chain partners and internal stakeholders through regular site visits and engagement Quantity Surveyor Requirements Degree or equivalent qualification in Quantity Surveying Prior experience as a Quantity Surveyor working for a Tier 2 contractor Strong knowledge of standard and bespoke forms of contract Proven experience managing the commercial aspects of projects from award to final account Sound understanding of cost control, CVRs, change management and final account processes Experience with subcontract procurement, administration and payment processes Strong commercial and financial management skills with excellent attention to detail Excellent negotiation, communication and stakeholder management abilities Proactive, self-motivated and commercially aware with a structured approach to problem solving Knowledge of relevant construction legislation and regulatory requirements Willingness to travel to project sites and offices across the UK as required What Makes This Opportunity Different? Work on some of the most technically sophisticated and visually striking construction projects in the UK - complex structural glazing, facade systems and large-span architectural structures that very few contractors can deliver Join a business with over 40 years of specialist expertise, 3,000+ completed projects worldwide, and a reputation built on engineering excellence and genuine innovation Be part of a global group with operations across North America, Europe and Asia, offering exposure and career pathways that a purely domestic contractor simply cannot match A single-source delivery model - engineering, fabrication and installation all in-house - means you work within a fully integrated team where commercial and technical decisions are genuinely joined up ISO 9001 certified business with strong processes, clear commercial frameworks and senior leadership that invests in getting the commercial function right A growing UK pipeline of technically complex and high-profile projects, offering consistent variety and real scope for career development within an international specialist Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Robertson Bell are recruiting for a Rent & Service Charge Manager on behalf of a well-established social housing organisation. This is a hands-on role suited to someone who can "hit the ground running" and confidently lead on rent and service charge operations, compliance, and resident engagement. Key Responsibilities:• Manage rents, service charges, rent increases, and year-end reconciliations• Lead on audit preparation and strengthen controls and processes across the function• Oversee Section 20 notifications and wider leasehold compliance requirements• Attend resident meetings and communicate financial information clearly and transparently• Work closely with internal stakeholders across finance and housing teams• Support and improve systems, reporting, and service charge processes The Successful Candidate:• Strong understanding of service charge legislation and social housing regulation• Previous housing association or social housing experience• Experience managing rents and service charges in a practical, operational environment• Ability to explain complex financial information clearly to residents and stakeholders• Strong stakeholder engagement and communication skills• Management experience is preferred but not essential• Qualifications are less important than sector knowledge and hands-on experience What's on Offer:• Excellent benefits package including enhanced annual leave and generous pension contribution• Flexible hybrid working arrangements with a supportive approach to work-life balance• Modern office environment with free parking and additional on-site perks• Friendly, close-knit finance team with a genuine family feel and highly supportive leadership• Opportunity to join a values-driven organisation with a strong community focus The organisation is looking for someone proactive, personable, and comfortable working in a visible role within the business, with a strong focus on compliance, resident communication, and continuous improvement.
Jun 20, 2026
Full time
Robertson Bell are recruiting for a Rent & Service Charge Manager on behalf of a well-established social housing organisation. This is a hands-on role suited to someone who can "hit the ground running" and confidently lead on rent and service charge operations, compliance, and resident engagement. Key Responsibilities:• Manage rents, service charges, rent increases, and year-end reconciliations• Lead on audit preparation and strengthen controls and processes across the function• Oversee Section 20 notifications and wider leasehold compliance requirements• Attend resident meetings and communicate financial information clearly and transparently• Work closely with internal stakeholders across finance and housing teams• Support and improve systems, reporting, and service charge processes The Successful Candidate:• Strong understanding of service charge legislation and social housing regulation• Previous housing association or social housing experience• Experience managing rents and service charges in a practical, operational environment• Ability to explain complex financial information clearly to residents and stakeholders• Strong stakeholder engagement and communication skills• Management experience is preferred but not essential• Qualifications are less important than sector knowledge and hands-on experience What's on Offer:• Excellent benefits package including enhanced annual leave and generous pension contribution• Flexible hybrid working arrangements with a supportive approach to work-life balance• Modern office environment with free parking and additional on-site perks• Friendly, close-knit finance team with a genuine family feel and highly supportive leadership• Opportunity to join a values-driven organisation with a strong community focus The organisation is looking for someone proactive, personable, and comfortable working in a visible role within the business, with a strong focus on compliance, resident communication, and continuous improvement.
Portfolio Surveyor - Commercial units A commercial property developer and investment company are seeking a portfolio surveyor to support their commercial portfolio across the Southeast of England, based out of their Heathrow office. Their portfolio is around 450,000 sq ft, made up of 32 commercial buildings across 12 sites, all located within easy access of the M25. Portfolio Surveyor - Role Management of mostly commercial units across the Southeast, this is an office-based role. Portfolio Surveyor Responsibilities: Within your allocated portfolio to manage all professional property matters such as renewals, rent reviews, lease breaks, lease assignments, sub-lettings etc. To be the principle contact to the occupying client and to always provide a professional and high level of service. To carry out regular and detailed inspections of your allocated portfolio liaising closely with the Facilities Manager. To be instrumental in the financial control of the service charges of your portfolio working in conjunction with the allocated Property Accountant and Facilities Manager. To deal with service charge budget setting and annual reconciliations. To carry out some building surveyor tasks and have a good understanding of facility management matters. To work in conjunction with the rating team on business rates matters To provide support and guidance to allocated Building Managers To ensure compliance with Health & Safety and all other statutory requirements The Portfolio Surveyor The successful Portfolio Surveyor will ideally have: Several years' experience in commercial property management Strong knowledge of landlord and tenant matters Experience managing commercial property portfolios Excellent communication and negotiation skills A keen eye for detail and a proactive approach Strong team-working skills The ability to manage competing priorities across a varied portfolio MRICS qualification or working towards chartership would be advantageous In Return? Salary: 60,000 - 70,000 25 days annual leave 4% pension Sickness Scheme, death in service (3X Annual Salary) Free parking If you are a commercial portfolio surveyor, considering your career opportunities please contact Megan Cole at Brandon James REF: 22254MC
Jun 20, 2026
Full time
Portfolio Surveyor - Commercial units A commercial property developer and investment company are seeking a portfolio surveyor to support their commercial portfolio across the Southeast of England, based out of their Heathrow office. Their portfolio is around 450,000 sq ft, made up of 32 commercial buildings across 12 sites, all located within easy access of the M25. Portfolio Surveyor - Role Management of mostly commercial units across the Southeast, this is an office-based role. Portfolio Surveyor Responsibilities: Within your allocated portfolio to manage all professional property matters such as renewals, rent reviews, lease breaks, lease assignments, sub-lettings etc. To be the principle contact to the occupying client and to always provide a professional and high level of service. To carry out regular and detailed inspections of your allocated portfolio liaising closely with the Facilities Manager. To be instrumental in the financial control of the service charges of your portfolio working in conjunction with the allocated Property Accountant and Facilities Manager. To deal with service charge budget setting and annual reconciliations. To carry out some building surveyor tasks and have a good understanding of facility management matters. To work in conjunction with the rating team on business rates matters To provide support and guidance to allocated Building Managers To ensure compliance with Health & Safety and all other statutory requirements The Portfolio Surveyor The successful Portfolio Surveyor will ideally have: Several years' experience in commercial property management Strong knowledge of landlord and tenant matters Experience managing commercial property portfolios Excellent communication and negotiation skills A keen eye for detail and a proactive approach Strong team-working skills The ability to manage competing priorities across a varied portfolio MRICS qualification or working towards chartership would be advantageous In Return? Salary: 60,000 - 70,000 25 days annual leave 4% pension Sickness Scheme, death in service (3X Annual Salary) Free parking If you are a commercial portfolio surveyor, considering your career opportunities please contact Megan Cole at Brandon James REF: 22254MC
Children's Home Registered Manager (4 bed home) Location : Doncaster Contract Type : Full-time, permanent Specific Hours: 39 hours per week Salary: Up to 64,280 (includes Ofsted and Occupancy bonuses) Accountable to: Accountable to the Responsible individuals and Operational Directors At Dove Adolescent Services we support young people within our care to develop emotional resilience to achieve their full potential in all areas of their lives. The underpinning ethos within our homes is of fostering appropriate relationships with young people and their significant others, to support them within their future transitions into adulthood. We are currently seeking a Children's Home Registered Manager to join our services in Doncaster , looking after our brand new 4 bed home . Main Purpose of Job The Registered Manager needs to hold accountability and overall responsibility for the day to day management of the home to ensure we deliver a high quality level of care, ensuring the home actively promotes the rights of young people as individuals and provides them with quality care in accordance with the policies and procedures of the organisation. To lead a team of care workers, in conjunction with relevant legislation and guidance to ensure that good outcomes are achieved for young people within the home to meet their physical, psychological, emotional & social development. To contribute to the overall ethos, values and aims of organisation. Main Duties and Responsibilities Responsible for Service and Practice The development and delivery of high-quality care in accordance with relevant Legislation, Regulations, including Ofsted SCCIF and The Organisations Policy and Procedures guidelines, showing an awareness to integrate an equal opportunities approach, and working in an anti-discriminatory way and incorporate safeguarding responsibilities. Adherence to all legislative guidelines in respect of Health & Safety and ensure that all staff have adequate working knowledge and training. The keeping of appropriate records relating to both young people and employees and the implementation of monitoring and evaluation systems within the organisation. The provision of management information including the collection and return of statistical information as required. To develop and promote new techniques and approaches to childcare provision based in the home and be part of the senior team of the organisation, positively promoting its well-being. To attend, prepare for and chair various meetings both internally and externally. On a rota basis to take on-call responsibilities - if required to undertake sleep in shift to cover shortfalls. The ability to write concise and evaluative reports and oversee all written communication to enable us to sustain the required standards. To be responsible for decision making when appropriate. Oversight of all admissions and discharges to the home. An ability to innovate change and effectively lead a vision in line with the organisational ethos. All Managers will be expected to have a relevant Diploma level 5 or equivalent or be prepared to work towards this. Human Resource Management To be involved in the recruitment of new employees, ensuring all relevant checks are completed. To ensure that all staff are adequately inducted, supervised and appraised in line with the organisational policy To oversee Continuous professional development of staff team - ensuring all mandatory training requirements are met. To maintain effective Rota's and complete monthly expenses. To undertake the investigation of grievances, complaints, and disciplinary matters (at an appropriate level) in accordance with the Organisational policies and procedures. Management of Physical and Financial Resources Monitoring the service budget and all financial transactions, ensuring financial targets are achieved and adhered to. Responsibility for ensuring that the overall maintenance of the service premises and equipment meets requirements. External Affairs To promote the organisation in a positive way with external agencies, other professionals and members of the general public as required To liaise with commissioners/ referrals manager regarding admissions. To attend and contribute to psychotherapy leadership and management forums and to lead these meetings within team. Required Attributes Enthusiasm in providing the highest quality care and education Experience of managing a team Comprehensive knowledge and understanding of child protection and safeguarding procedures Click apply now to visit our careers portal and view full job description Benefits 25 days per annum plus 8 statutory holidays 3000 Bonus- Outstanding Ofsted Report Full Occupancy Bonus- 600 a month On Call payments- 25 weekday, 35 weekends 39 hours full time, sleep in duties required as set out per Rota of home. Some office days will be required to assist in administrative duties Petrol Allowance - Paid when using own car - proof of business insurance must be provided Pension - In line with the organisational Pension Scheme and government guidance PandoLogic. Category:Personal Care,
Jun 20, 2026
Full time
Children's Home Registered Manager (4 bed home) Location : Doncaster Contract Type : Full-time, permanent Specific Hours: 39 hours per week Salary: Up to 64,280 (includes Ofsted and Occupancy bonuses) Accountable to: Accountable to the Responsible individuals and Operational Directors At Dove Adolescent Services we support young people within our care to develop emotional resilience to achieve their full potential in all areas of their lives. The underpinning ethos within our homes is of fostering appropriate relationships with young people and their significant others, to support them within their future transitions into adulthood. We are currently seeking a Children's Home Registered Manager to join our services in Doncaster , looking after our brand new 4 bed home . Main Purpose of Job The Registered Manager needs to hold accountability and overall responsibility for the day to day management of the home to ensure we deliver a high quality level of care, ensuring the home actively promotes the rights of young people as individuals and provides them with quality care in accordance with the policies and procedures of the organisation. To lead a team of care workers, in conjunction with relevant legislation and guidance to ensure that good outcomes are achieved for young people within the home to meet their physical, psychological, emotional & social development. To contribute to the overall ethos, values and aims of organisation. Main Duties and Responsibilities Responsible for Service and Practice The development and delivery of high-quality care in accordance with relevant Legislation, Regulations, including Ofsted SCCIF and The Organisations Policy and Procedures guidelines, showing an awareness to integrate an equal opportunities approach, and working in an anti-discriminatory way and incorporate safeguarding responsibilities. Adherence to all legislative guidelines in respect of Health & Safety and ensure that all staff have adequate working knowledge and training. The keeping of appropriate records relating to both young people and employees and the implementation of monitoring and evaluation systems within the organisation. The provision of management information including the collection and return of statistical information as required. To develop and promote new techniques and approaches to childcare provision based in the home and be part of the senior team of the organisation, positively promoting its well-being. To attend, prepare for and chair various meetings both internally and externally. On a rota basis to take on-call responsibilities - if required to undertake sleep in shift to cover shortfalls. The ability to write concise and evaluative reports and oversee all written communication to enable us to sustain the required standards. To be responsible for decision making when appropriate. Oversight of all admissions and discharges to the home. An ability to innovate change and effectively lead a vision in line with the organisational ethos. All Managers will be expected to have a relevant Diploma level 5 or equivalent or be prepared to work towards this. Human Resource Management To be involved in the recruitment of new employees, ensuring all relevant checks are completed. To ensure that all staff are adequately inducted, supervised and appraised in line with the organisational policy To oversee Continuous professional development of staff team - ensuring all mandatory training requirements are met. To maintain effective Rota's and complete monthly expenses. To undertake the investigation of grievances, complaints, and disciplinary matters (at an appropriate level) in accordance with the Organisational policies and procedures. Management of Physical and Financial Resources Monitoring the service budget and all financial transactions, ensuring financial targets are achieved and adhered to. Responsibility for ensuring that the overall maintenance of the service premises and equipment meets requirements. External Affairs To promote the organisation in a positive way with external agencies, other professionals and members of the general public as required To liaise with commissioners/ referrals manager regarding admissions. To attend and contribute to psychotherapy leadership and management forums and to lead these meetings within team. Required Attributes Enthusiasm in providing the highest quality care and education Experience of managing a team Comprehensive knowledge and understanding of child protection and safeguarding procedures Click apply now to visit our careers portal and view full job description Benefits 25 days per annum plus 8 statutory holidays 3000 Bonus- Outstanding Ofsted Report Full Occupancy Bonus- 600 a month On Call payments- 25 weekday, 35 weekends 39 hours full time, sleep in duties required as set out per Rota of home. Some office days will be required to assist in administrative duties Petrol Allowance - Paid when using own car - proof of business insurance must be provided Pension - In line with the organisational Pension Scheme and government guidance PandoLogic. Category:Personal Care,
JOB TITLE: Service Manager RESPONSIBLE TO: Chief Executive Officer HOURS OF WORK: 37 hours per week BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN HOLIDAYS: 28 days - including statutory holidays (pro rata) SALARY : £34,000 per annum plus benefits Main Duties and Responsibilities Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients. Ensure organisational standards are being met in the accommodation service across all Hope properties. Draw up rotas in advance for sign-off from the CEO. Monitor staff attendance and report absences promptly to the Management Team. Motivate the team through regular one to one supervisions and by modelling good practice. Monitor and manage team performance and progress reporting issues at the Management Team meetings. Identify staff training needs and submit requests to the Office Manager. Ensure adequate procedures are in place, policy is clear and understood by both staff and clients. Supervise the delivery of other services provided on site. Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis. Carry out monthly property inspections on all Hope properties. Work with the Office Manager to manage all Health and Safety issues. Assist in the recruitment and selection of staff. Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope s requirements. Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored. Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe. Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion. Undertake disciplinary and grievance procedures as necessary. Undertake evictions if these arise. Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients. Deal with complaints from clients. Implement the warnings and exclusions policy where necessary. Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes. Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment. Take overall responsibility for the hostel petty cash system. Ensure client charges are received, recorded and received by Finance Manager. Identify Health and Safety issues and action in line with policy and procedures. Keep up to date Health and Safety records in line with regulations. Take overall responsibility for accurate risk assessment recordings and actions. Take overall responsibility for the safeguarding of accommodation service staff and clients. Keep up to date incident reports. Work in partnership with other agencies to ensure a high standard of service is delivered. Monitor equality and diversity, ensuring an accessible service to all clients. Attend case conferences, joint assessments and meetings as necessary and directed by the CEO. Promote the service to a wider community. Provide written monthly reports for management/board meetings as required by the CEO. Provide statistical information as required by the CEO. To respect the confidential nature of the work. To participate in appropriate training and staff development programmes. To promote and ensure the implementation and compliance with Hope s policies. To ensure that organisational services are delivered in accordance with Hope s equal opportunity policy. Meet the requirements of rota systems. Work closely with the Finance Manager/Deputy CEO in CEO absence. To be on the on-call rota and available, when on call, to be on site when required in an emergency. Person Specification Essential Experience of motivating and managing staff. Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail. Proven work experience and in-depth understanding of funding procedures, rules and regulations. Ability to be flexible and your skills in problem solving. High standard of computer literacy (Excel, Word, Outlook). Ability to plan, prioritise and work within agreed timeframes. Excellent communication, presentation and interpersonal skills. A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice. An understanding of the need and practice for confidentiality. Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation. A thorough understanding of adult safeguarding and working with vulnerable people. Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services. Desirable An understanding of homelessness and relevant issues. Job Types: Full-time, Permanent Pay: £34,000 per year Benefits: Casual dress Company pension Schedule: Monday to Friday Weekend availability Ability to commute/relocate: Worksop: reliably commute or plan to relocate before starting work (required) Safeguarding Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant. Work Location: In person Reference ID: ServiceManager26
Jun 19, 2026
Full time
JOB TITLE: Service Manager RESPONSIBLE TO: Chief Executive Officer HOURS OF WORK: 37 hours per week BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN HOLIDAYS: 28 days - including statutory holidays (pro rata) SALARY : £34,000 per annum plus benefits Main Duties and Responsibilities Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients. Ensure organisational standards are being met in the accommodation service across all Hope properties. Draw up rotas in advance for sign-off from the CEO. Monitor staff attendance and report absences promptly to the Management Team. Motivate the team through regular one to one supervisions and by modelling good practice. Monitor and manage team performance and progress reporting issues at the Management Team meetings. Identify staff training needs and submit requests to the Office Manager. Ensure adequate procedures are in place, policy is clear and understood by both staff and clients. Supervise the delivery of other services provided on site. Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis. Carry out monthly property inspections on all Hope properties. Work with the Office Manager to manage all Health and Safety issues. Assist in the recruitment and selection of staff. Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope s requirements. Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored. Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe. Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion. Undertake disciplinary and grievance procedures as necessary. Undertake evictions if these arise. Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients. Deal with complaints from clients. Implement the warnings and exclusions policy where necessary. Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes. Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment. Take overall responsibility for the hostel petty cash system. Ensure client charges are received, recorded and received by Finance Manager. Identify Health and Safety issues and action in line with policy and procedures. Keep up to date Health and Safety records in line with regulations. Take overall responsibility for accurate risk assessment recordings and actions. Take overall responsibility for the safeguarding of accommodation service staff and clients. Keep up to date incident reports. Work in partnership with other agencies to ensure a high standard of service is delivered. Monitor equality and diversity, ensuring an accessible service to all clients. Attend case conferences, joint assessments and meetings as necessary and directed by the CEO. Promote the service to a wider community. Provide written monthly reports for management/board meetings as required by the CEO. Provide statistical information as required by the CEO. To respect the confidential nature of the work. To participate in appropriate training and staff development programmes. To promote and ensure the implementation and compliance with Hope s policies. To ensure that organisational services are delivered in accordance with Hope s equal opportunity policy. Meet the requirements of rota systems. Work closely with the Finance Manager/Deputy CEO in CEO absence. To be on the on-call rota and available, when on call, to be on site when required in an emergency. Person Specification Essential Experience of motivating and managing staff. Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail. Proven work experience and in-depth understanding of funding procedures, rules and regulations. Ability to be flexible and your skills in problem solving. High standard of computer literacy (Excel, Word, Outlook). Ability to plan, prioritise and work within agreed timeframes. Excellent communication, presentation and interpersonal skills. A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice. An understanding of the need and practice for confidentiality. Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation. A thorough understanding of adult safeguarding and working with vulnerable people. Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services. Desirable An understanding of homelessness and relevant issues. Job Types: Full-time, Permanent Pay: £34,000 per year Benefits: Casual dress Company pension Schedule: Monday to Friday Weekend availability Ability to commute/relocate: Worksop: reliably commute or plan to relocate before starting work (required) Safeguarding Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant. Work Location: In person Reference ID: ServiceManager26
Logistics Account Manager Temporary to Permanent Salary negotiable dependent on experience Outskirts of Swindon We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon. Responsibilities and Tasks: Day to day responsibility for the management of individual accounts within operational aspects. Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met. Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs. Keeping close relations with their CRM and the relevant TL within the warehouse. Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis. Invoice relevant customers in a timely manner in line with expectations set by management. Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing. Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts. First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues. Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalate internally if not correct, and need assisting amending. Attending meetings internally to discuss accounts. Attend meetings on site with clients to discuss their account and offer a day to day perspective. Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner. Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date. Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks. Attend team meetings internally where required to ensure you are up to date on the latest Walker information. Maintain and strengthen customer relationships and ensuring all their logistics needs are met. Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls. The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations. Person Specification Self-motivated, good organisation skills. Reliable. Process driven. Have great customer service skills. Have great communication skills, both internally within the team, and externally client facing. The ability to think of solutions and work arounds. Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max. Articulate and numerate with good presentation skills. Competent in the use of Windows Office Packages and Logistics Management Systems. Minimum of 1 years experience within the Logistics or similar industry. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Jun 19, 2026
Seasonal
Logistics Account Manager Temporary to Permanent Salary negotiable dependent on experience Outskirts of Swindon We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon. Responsibilities and Tasks: Day to day responsibility for the management of individual accounts within operational aspects. Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met. Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs. Keeping close relations with their CRM and the relevant TL within the warehouse. Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis. Invoice relevant customers in a timely manner in line with expectations set by management. Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing. Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts. First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues. Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalate internally if not correct, and need assisting amending. Attending meetings internally to discuss accounts. Attend meetings on site with clients to discuss their account and offer a day to day perspective. Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner. Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date. Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks. Attend team meetings internally where required to ensure you are up to date on the latest Walker information. Maintain and strengthen customer relationships and ensuring all their logistics needs are met. Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls. The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations. Person Specification Self-motivated, good organisation skills. Reliable. Process driven. Have great customer service skills. Have great communication skills, both internally within the team, and externally client facing. The ability to think of solutions and work arounds. Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max. Articulate and numerate with good presentation skills. Competent in the use of Windows Office Packages and Logistics Management Systems. Minimum of 1 years experience within the Logistics or similar industry. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Streetworks Coordinator Location: Hertfordshire Employment Type: Permanent Start Date: ASAP Hours: 40 Hours / Week The Role Red Sky Personnel are currently seeking an experienced Streetworks Coordinator to join a leading civil engineering contractor, supporting the delivery of works in full compliance with the New Roads and Street Works Act 1991 (NRSWA). Working as part of the Regional Streetworks team, you will be responsible for managing statutory noticing and permitting requirements via the Street Manager system, ensuring all works are coordinated effectively with Local Authorities, project teams, and third parties. This is a fantastic opportunity to join a busy and collaborative project environment with long-term career prospects. Key Responsibilities Issue and manage Streetworks permits via the Street Manager system through to completion Ensure full compliance with NRSWA legislation and statutory noticing requirements Monitor commitments, undertakings, and permit conditions to avoid breaches and penalties Maintain accurate and up-to-date permit schedules and records Coordinate third-party requirements including parking suspensions, bus stop suspensions, road closures, and traffic management Administer Section 50 licences Analyse and respond to Fixed Penalty Notices (FPNs) and Section 74 charges Respond to Highway Authority comments and modification requests Compile reports for proposed and live works Support KPI reporting and performance monitoring Participate in programme planning and progress meetings Identify and manage NRSWA-related programme interfaces Support monthly commercial and project reviews Conduct compliance audits Build collaborative relationships internally and with clients About You Essential: Strong knowledge and experience working under NRSWA Experience using Street Manager or similar permit systems Excellent organisational skills with the ability to manage multiple permits and priorities Ability to work proactively, accurately, and to deadlines Confident and professional when liaising with Project Managers, Local Authorities, and stakeholders Strong administration, reporting, and record-keeping skills Desirable: Good working knowledge of Microsoft Office packages Strong communication and interpersonal skills Experience within utilities, highways, or civil engineering environments High attention to detail Benefits (Package) Competitive salary Company pension scheme Life assurance Private medical insurance 25 days annual leave plus 8 bank holidays and additional loyalty days 8 hours paid volunteering leave per year Employee Assistance Programme supporting mental, physical, and financial wellbeing Flexible benefits package available through salary sacrifice schemes Company car, car allowance, green car scheme, or van (role dependent) Leadership and management training programmes Regular performance reviews and career development support Ongoing professional development through internal and external training Long service and continuous service awards Apply Now! If you are an experienced Streetworks professional looking for your next permanent opportunity, get in touch with Cleo at Red Sky Personnel!
Jun 19, 2026
Full time
Streetworks Coordinator Location: Hertfordshire Employment Type: Permanent Start Date: ASAP Hours: 40 Hours / Week The Role Red Sky Personnel are currently seeking an experienced Streetworks Coordinator to join a leading civil engineering contractor, supporting the delivery of works in full compliance with the New Roads and Street Works Act 1991 (NRSWA). Working as part of the Regional Streetworks team, you will be responsible for managing statutory noticing and permitting requirements via the Street Manager system, ensuring all works are coordinated effectively with Local Authorities, project teams, and third parties. This is a fantastic opportunity to join a busy and collaborative project environment with long-term career prospects. Key Responsibilities Issue and manage Streetworks permits via the Street Manager system through to completion Ensure full compliance with NRSWA legislation and statutory noticing requirements Monitor commitments, undertakings, and permit conditions to avoid breaches and penalties Maintain accurate and up-to-date permit schedules and records Coordinate third-party requirements including parking suspensions, bus stop suspensions, road closures, and traffic management Administer Section 50 licences Analyse and respond to Fixed Penalty Notices (FPNs) and Section 74 charges Respond to Highway Authority comments and modification requests Compile reports for proposed and live works Support KPI reporting and performance monitoring Participate in programme planning and progress meetings Identify and manage NRSWA-related programme interfaces Support monthly commercial and project reviews Conduct compliance audits Build collaborative relationships internally and with clients About You Essential: Strong knowledge and experience working under NRSWA Experience using Street Manager or similar permit systems Excellent organisational skills with the ability to manage multiple permits and priorities Ability to work proactively, accurately, and to deadlines Confident and professional when liaising with Project Managers, Local Authorities, and stakeholders Strong administration, reporting, and record-keeping skills Desirable: Good working knowledge of Microsoft Office packages Strong communication and interpersonal skills Experience within utilities, highways, or civil engineering environments High attention to detail Benefits (Package) Competitive salary Company pension scheme Life assurance Private medical insurance 25 days annual leave plus 8 bank holidays and additional loyalty days 8 hours paid volunteering leave per year Employee Assistance Programme supporting mental, physical, and financial wellbeing Flexible benefits package available through salary sacrifice schemes Company car, car allowance, green car scheme, or van (role dependent) Leadership and management training programmes Regular performance reviews and career development support Ongoing professional development through internal and external training Long service and continuous service awards Apply Now! If you are an experienced Streetworks professional looking for your next permanent opportunity, get in touch with Cleo at Red Sky Personnel!
General Manager (CEO Designate) Location: Ealing (Onsite) with UK travel as required Salary: £85,000 - £115,000 (negotiable) Car allowance, Healthcare, Performance Bonus, and Significant Annual Executive Bonus The Opportunity This is not a caretaker role. It is a launchpad. An established, high-velocity B2B eCommerce and wholesale business is preparing for its next chapter. With the current CEO planning retirement, we are seeking a board-ready leader to join as General Manager with a clear and accelerated path to UK CEO. We need someone who has already operated at GM level in a UK eCommerce business, with direct P&L responsibility for a turnover of £150M in a large-scale, multi-site environment. You will not shadow. You will take full ownership of UK operations from day one-learning the mechanics of the business, earning the trust of the team, and proving you have the strategic grip and commercial instinct to take the helm. The Role As General Manager (CEO Designate), you will be based at our Ealing head office and oversee a multi-site UK operation. Your mandate is twofold: deliver exceptional commercial and operational performance now, while systematically preparing to assume the CEO role within two years. You will balance rigour with vision, optimising costs, driving growth, building culture, and positioning the business for its next stage of scaling. Strategic Leadership & Succession Pathway - Work alongside the outgoing CEO to absorb full strategic, operational, and governance responsibilities over a defined 12-24-month transition. Act as the senior decision-maker for legal defence, crisis management, and UK regulatory compliance. Review and execute key service contracts, protecting the business commercially and legally. Lead the annual budget process in collaboration with HQ and the CEO, translating group-level financial goals into measurable monthly business objectives. Own full P&L performance, including quarterly bonus assessments and ongoing refinement of incentive structures to retain and motivate top talent. Drive sustainable growth by balancing revenue generation with cost discipline. Lead high-stakes negotiations across the supply chain cost base: platform fees, courier charges, labour outsourcing, customs clearance, and trucking. Oversee warehouse standards and logistics performance across all UK sites. Manage third-party marketplace performance, ensuring maximum channel efficiency and brand reach. Own quarterly workforce planning, ensuring resource aligns with demand. Lead senior hiring and support ongoing leadership development. Champion a high-performance, inclusive culture-visible, hands-on, and motivating across warehouse floor to boardroom. Provide strategic oversight for office and warehouse infrastructure, plus critical IT developments to support scaling. Lead ad-hoc projects from HQ or Group GM, ensuring alignment with broader group strategy. Experience Experience: 10 years' professional experience, with 5 years at senior management / GM level in a UK-based eCommerce business. Scale: Proven track record managing a turnover of £100M in a large-scale, multi-site environment. Sector: Consumer products retailing, ideally B2B eCommerce or wholesale. Commercial toolkit: Working knowledge of marketing, accounting, and HR principles. Education: Bachelor's degree required; Master's/MBA strongly preferred. Successor mindset: You aren't looking for a job. You're looking for a legacy. You intend to be CEO within two years. Hands-on and strategic: Comfortable digging into detail when needed, but always with an eye on the horizon. Resilient: Thrives under pressure in a fast-paced, multi-site environment. Exceptional communicator: Able to influence from warehouse team to board level. As a specialist boutique executive search firm, Executive Recruit partners with organisations to secure the calibre of leadership that drives meaningful change. Our bespoke methodology ensures clients access exceptional executives who combine strategic vision with proven execution, ultimately strengthening leadership depth and board performance.
Jun 19, 2026
Full time
General Manager (CEO Designate) Location: Ealing (Onsite) with UK travel as required Salary: £85,000 - £115,000 (negotiable) Car allowance, Healthcare, Performance Bonus, and Significant Annual Executive Bonus The Opportunity This is not a caretaker role. It is a launchpad. An established, high-velocity B2B eCommerce and wholesale business is preparing for its next chapter. With the current CEO planning retirement, we are seeking a board-ready leader to join as General Manager with a clear and accelerated path to UK CEO. We need someone who has already operated at GM level in a UK eCommerce business, with direct P&L responsibility for a turnover of £150M in a large-scale, multi-site environment. You will not shadow. You will take full ownership of UK operations from day one-learning the mechanics of the business, earning the trust of the team, and proving you have the strategic grip and commercial instinct to take the helm. The Role As General Manager (CEO Designate), you will be based at our Ealing head office and oversee a multi-site UK operation. Your mandate is twofold: deliver exceptional commercial and operational performance now, while systematically preparing to assume the CEO role within two years. You will balance rigour with vision, optimising costs, driving growth, building culture, and positioning the business for its next stage of scaling. Strategic Leadership & Succession Pathway - Work alongside the outgoing CEO to absorb full strategic, operational, and governance responsibilities over a defined 12-24-month transition. Act as the senior decision-maker for legal defence, crisis management, and UK regulatory compliance. Review and execute key service contracts, protecting the business commercially and legally. Lead the annual budget process in collaboration with HQ and the CEO, translating group-level financial goals into measurable monthly business objectives. Own full P&L performance, including quarterly bonus assessments and ongoing refinement of incentive structures to retain and motivate top talent. Drive sustainable growth by balancing revenue generation with cost discipline. Lead high-stakes negotiations across the supply chain cost base: platform fees, courier charges, labour outsourcing, customs clearance, and trucking. Oversee warehouse standards and logistics performance across all UK sites. Manage third-party marketplace performance, ensuring maximum channel efficiency and brand reach. Own quarterly workforce planning, ensuring resource aligns with demand. Lead senior hiring and support ongoing leadership development. Champion a high-performance, inclusive culture-visible, hands-on, and motivating across warehouse floor to boardroom. Provide strategic oversight for office and warehouse infrastructure, plus critical IT developments to support scaling. Lead ad-hoc projects from HQ or Group GM, ensuring alignment with broader group strategy. Experience Experience: 10 years' professional experience, with 5 years at senior management / GM level in a UK-based eCommerce business. Scale: Proven track record managing a turnover of £100M in a large-scale, multi-site environment. Sector: Consumer products retailing, ideally B2B eCommerce or wholesale. Commercial toolkit: Working knowledge of marketing, accounting, and HR principles. Education: Bachelor's degree required; Master's/MBA strongly preferred. Successor mindset: You aren't looking for a job. You're looking for a legacy. You intend to be CEO within two years. Hands-on and strategic: Comfortable digging into detail when needed, but always with an eye on the horizon. Resilient: Thrives under pressure in a fast-paced, multi-site environment. Exceptional communicator: Able to influence from warehouse team to board level. As a specialist boutique executive search firm, Executive Recruit partners with organisations to secure the calibre of leadership that drives meaningful change. Our bespoke methodology ensures clients access exceptional executives who combine strategic vision with proven execution, ultimately strengthening leadership depth and board performance.
Accounts Assistant Location: Hybrid/Flexible Working Available Salary: Competitive + Benefits About the Role We are looking for an organised and detail-focused Accounts Assistant to join our finance team. Reporting to the Finance Manager, you will support the day-to-day financial operations of the business, ensuring transactions are processed accurately and deadlines are consistently met. This is an excellent opportunity for someone with strong transactional finance experience who is studying towards an accounting qualification or looking to further develop their finance career within a supportive and fast-paced environment. Key Responsibilities Purchase Ledger Process and accurately code supplier invoices. Resolve invoice queries and discrepancies. Reconcile supplier statements and ensure timely payments. Build positive relationships with suppliers and internal stakeholders. Banking & Cash Management Process payments, transfers and banking transactions. Perform bank reconciliations and investigate variances. Monitor funding receipts and escalate delays where required. Sales Ledger Raise customer invoices and internal recharges. Maintain accurate customer account records. Monitor outstanding balances and assist with debt recovery activities. Financial Reporting Support Assist with month-end processes and balance sheet reconciliations. Support the preparation of management information and reporting. Maintain accurate financial records and strong internal controls. Contribute to KPI reporting and finance team objectives. Continuous Improvement Support process improvement initiatives. Assist with finance system maintenance and updates. Help identify efficiencies across finance operations. About You Essential Skills & Experience GCSEs (or equivalent), including Maths and English. AAT Level 3 (or above) completed or currently studying. Experience processing high volumes of financial transactions. Understanding of double-entry bookkeeping principles. Experience of bank and account reconciliations. Strong attention to detail and numerical accuracy. Good working knowledge of Microsoft Excel and other Microsoft Office applications. Excellent organisational and communication skills. Ability to prioritise workloads and meet deadlines. Desirable Experience within a multi-site or multi-entity organisation. Knowledge of finance or ERP systems. Service-sector experience. What We're Looking For Proactive and self-motivated. Positive, collaborative team player. Strong problem-solving and analytical skills. Professional, reliable and adaptable. Committed to continuous learning and development. What's on Offer Competitive salary and benefits package. Hybrid/flexible working. Study support and professional development opportunities. Exposure to a broad range of finance activities. Supportive team environment with opportunities for career progression. If you're looking for a varied Accounts Assistant role where you can develop your skills and make a real contribution, we'd love to hear from you.
Jun 18, 2026
Full time
Accounts Assistant Location: Hybrid/Flexible Working Available Salary: Competitive + Benefits About the Role We are looking for an organised and detail-focused Accounts Assistant to join our finance team. Reporting to the Finance Manager, you will support the day-to-day financial operations of the business, ensuring transactions are processed accurately and deadlines are consistently met. This is an excellent opportunity for someone with strong transactional finance experience who is studying towards an accounting qualification or looking to further develop their finance career within a supportive and fast-paced environment. Key Responsibilities Purchase Ledger Process and accurately code supplier invoices. Resolve invoice queries and discrepancies. Reconcile supplier statements and ensure timely payments. Build positive relationships with suppliers and internal stakeholders. Banking & Cash Management Process payments, transfers and banking transactions. Perform bank reconciliations and investigate variances. Monitor funding receipts and escalate delays where required. Sales Ledger Raise customer invoices and internal recharges. Maintain accurate customer account records. Monitor outstanding balances and assist with debt recovery activities. Financial Reporting Support Assist with month-end processes and balance sheet reconciliations. Support the preparation of management information and reporting. Maintain accurate financial records and strong internal controls. Contribute to KPI reporting and finance team objectives. Continuous Improvement Support process improvement initiatives. Assist with finance system maintenance and updates. Help identify efficiencies across finance operations. About You Essential Skills & Experience GCSEs (or equivalent), including Maths and English. AAT Level 3 (or above) completed or currently studying. Experience processing high volumes of financial transactions. Understanding of double-entry bookkeeping principles. Experience of bank and account reconciliations. Strong attention to detail and numerical accuracy. Good working knowledge of Microsoft Excel and other Microsoft Office applications. Excellent organisational and communication skills. Ability to prioritise workloads and meet deadlines. Desirable Experience within a multi-site or multi-entity organisation. Knowledge of finance or ERP systems. Service-sector experience. What We're Looking For Proactive and self-motivated. Positive, collaborative team player. Strong problem-solving and analytical skills. Professional, reliable and adaptable. Committed to continuous learning and development. What's on Offer Competitive salary and benefits package. Hybrid/flexible working. Study support and professional development opportunities. Exposure to a broad range of finance activities. Supportive team environment with opportunities for career progression. If you're looking for a varied Accounts Assistant role where you can develop your skills and make a real contribution, we'd love to hear from you.
About the Client: Our Client is a exciting player in the commercial real estate sector, they're an International Buyside PropCo with over £1 Billion in Assets across Retail, Residential & Industrial properties. Position Overview: They're seeking a proactive and detail-oriented Commercial Asset Manager to join their dynamic team. The ideal candidate will possess a strong background in commercial property management, with a focus on lease negotiation, compliance, and financial oversight. If you have a passion for commercial real estate and a track record of successful asset management, then this could be the role for you. Key Responsibilities: Lease Management: Monitor and negotiate tenant lease events, including rent reviews, break clauses, and expiries. Interpret and manage lease terms effectively. Vacant Property Management: Instruct and oversee letting agents on vacant commercial properties to minimize downtime. Financial Oversight: Review and negotiate Heads of Terms with prospective tenants and ensure accuracy of property data related to leases, service charges, and insurance. Insurance Management: Oversee annual insurance renewal, ensuring best value and managing billing of recoverable insurance premiums. Compliance & Audits: Ensure compliance with statutory audits, including health & safety and fire risk assessments, and manage all applications for tenant consent. Budget Preparation: Prepare and approve service charge budgets, demands, and apportionments, and liaise with the accounts department for reconciliations. Project Management: Communicate with tenants regarding ongoing projects and oversee repair quotes to ensure financial forecasts are accurate. Requirements: Minimum 5 years of comparable experience in commercial asset management. Comprehensive knowledge of relevant legislation and best practices. Strong commercial and financial acumen, with excellent attention to detail. Exceptional organizational skills, able to prioritize and manage time efficiently. Excellent communication, writing, influencing, and negotiation skills. Ability to work autonomously and exercise sound judgment in decision-making. Familiarity with Qube property management software is preferred. What We Offer: Competitive salary, annual bonus scheme and strong benefits package Opportunities for professional development and career advancement. A collaborative and supportive work environment.
Jun 18, 2026
Full time
About the Client: Our Client is a exciting player in the commercial real estate sector, they're an International Buyside PropCo with over £1 Billion in Assets across Retail, Residential & Industrial properties. Position Overview: They're seeking a proactive and detail-oriented Commercial Asset Manager to join their dynamic team. The ideal candidate will possess a strong background in commercial property management, with a focus on lease negotiation, compliance, and financial oversight. If you have a passion for commercial real estate and a track record of successful asset management, then this could be the role for you. Key Responsibilities: Lease Management: Monitor and negotiate tenant lease events, including rent reviews, break clauses, and expiries. Interpret and manage lease terms effectively. Vacant Property Management: Instruct and oversee letting agents on vacant commercial properties to minimize downtime. Financial Oversight: Review and negotiate Heads of Terms with prospective tenants and ensure accuracy of property data related to leases, service charges, and insurance. Insurance Management: Oversee annual insurance renewal, ensuring best value and managing billing of recoverable insurance premiums. Compliance & Audits: Ensure compliance with statutory audits, including health & safety and fire risk assessments, and manage all applications for tenant consent. Budget Preparation: Prepare and approve service charge budgets, demands, and apportionments, and liaise with the accounts department for reconciliations. Project Management: Communicate with tenants regarding ongoing projects and oversee repair quotes to ensure financial forecasts are accurate. Requirements: Minimum 5 years of comparable experience in commercial asset management. Comprehensive knowledge of relevant legislation and best practices. Strong commercial and financial acumen, with excellent attention to detail. Exceptional organizational skills, able to prioritize and manage time efficiently. Excellent communication, writing, influencing, and negotiation skills. Ability to work autonomously and exercise sound judgment in decision-making. Familiarity with Qube property management software is preferred. What We Offer: Competitive salary, annual bonus scheme and strong benefits package Opportunities for professional development and career advancement. A collaborative and supportive work environment.
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
Jun 18, 2026
Contractor
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
Customer Service Administrator - Temporary Location: Sheffield Working Pattern: Monday to Sunday on a rota basis Working Hours: 8:00 AM - 4:30 PM (flexibility may be required during peak periods, including student move-in and move-out weekends) Reporting To: Assistant Scheme Manager About the Role We are seeking a friendly, organised, and proactive Customer Service Administrator to join our student accommodation team in Sheffield. This is an exciting opportunity for someone who enjoys providing excellent customer service and supporting the day-to-day operation of a busy residential scheme. Key Responsibilities Acting as the first point of contact for student enquiries via telephone, email, letter, and face-to-face interactions, directing queries to the appropriate team members where required. Handling a wide range of enquiries from students, parents, universities, and other business stakeholders. Providing excellent customer service, ensuring enquiries and feedback are responded to promptly and professionally. Resolving customer issues where possible or escalating them through the appropriate channels. Managing incoming and outgoing post, including overseeing the student parcel collection system. Carrying out front-of-house and reception duties. Preparing written correspondence and administrative documentation as requested by the management team. Receiving and processing student payments. Supporting the Scheme Manager with financial administration, including daily cash and card banking reconciliation and updating booking systems with payments received and additional charges. Preparing arrival packs for new residents. Creating and distributing notices and signage across the scheme. Checking returned licence agreements and ensuring all required documentation has been received. Conducting room viewings for prospective residents. Providing administrative support to the Assistant Scheme Manager as required. Working closely with the marketing team to promote the accommodation and identify new marketing opportunities. Assisting with the organisation and hosting of on-site social events for residents. Additional Responsibilities Supporting the wider team with ad hoc duties as required to meet business needs. Assisting during busy operational periods, including student move-in and move-out weekends. Conducting and documenting regular inspections of resident studios. Maintaining accurate records and ensuring administrative tasks are completed efficiently. Skills & Experience Required Strong customer service skills and a passion for helping people. Excellent communication skills, both written and verbal. Strong organisational skills with the ability to manage multiple tasks effectively. Good IT skills, including experience using Microsoft Office and computer systems. A proactive and positive approach to work. Ability to work independently and as part of a team. Excellent attention to detail and problem-solving skills. Benefits Supportive and friendly working environment. Opportunity to work within a vibrant student accommodation setting. Training and development opportunities. No benefits in kind are attached to this role. If you're an organised and customer-focused individual looking for a varied role in a fast-paced environment, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 18, 2026
Seasonal
Customer Service Administrator - Temporary Location: Sheffield Working Pattern: Monday to Sunday on a rota basis Working Hours: 8:00 AM - 4:30 PM (flexibility may be required during peak periods, including student move-in and move-out weekends) Reporting To: Assistant Scheme Manager About the Role We are seeking a friendly, organised, and proactive Customer Service Administrator to join our student accommodation team in Sheffield. This is an exciting opportunity for someone who enjoys providing excellent customer service and supporting the day-to-day operation of a busy residential scheme. Key Responsibilities Acting as the first point of contact for student enquiries via telephone, email, letter, and face-to-face interactions, directing queries to the appropriate team members where required. Handling a wide range of enquiries from students, parents, universities, and other business stakeholders. Providing excellent customer service, ensuring enquiries and feedback are responded to promptly and professionally. Resolving customer issues where possible or escalating them through the appropriate channels. Managing incoming and outgoing post, including overseeing the student parcel collection system. Carrying out front-of-house and reception duties. Preparing written correspondence and administrative documentation as requested by the management team. Receiving and processing student payments. Supporting the Scheme Manager with financial administration, including daily cash and card banking reconciliation and updating booking systems with payments received and additional charges. Preparing arrival packs for new residents. Creating and distributing notices and signage across the scheme. Checking returned licence agreements and ensuring all required documentation has been received. Conducting room viewings for prospective residents. Providing administrative support to the Assistant Scheme Manager as required. Working closely with the marketing team to promote the accommodation and identify new marketing opportunities. Assisting with the organisation and hosting of on-site social events for residents. Additional Responsibilities Supporting the wider team with ad hoc duties as required to meet business needs. Assisting during busy operational periods, including student move-in and move-out weekends. Conducting and documenting regular inspections of resident studios. Maintaining accurate records and ensuring administrative tasks are completed efficiently. Skills & Experience Required Strong customer service skills and a passion for helping people. Excellent communication skills, both written and verbal. Strong organisational skills with the ability to manage multiple tasks effectively. Good IT skills, including experience using Microsoft Office and computer systems. A proactive and positive approach to work. Ability to work independently and as part of a team. Excellent attention to detail and problem-solving skills. Benefits Supportive and friendly working environment. Opportunity to work within a vibrant student accommodation setting. Training and development opportunities. No benefits in kind are attached to this role. If you're an organised and customer-focused individual looking for a varied role in a fast-paced environment, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Logistics Account Manager Temporary to Permanent Salary negotiable dependent on experience Outskirts of Swindon We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon. Responsibilities and Tasks: Day to day responsibility for the management of individual accounts within operational aspects. Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met. Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs. Keeping close relations with their CRM and the relevant TL within the warehouse. Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis. Invoice relevant customers in a timely manner in line with expectations set by management. Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing. Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts. First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues. Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalate internally if not correct, and need assisting amending. Attending meetings internally to discuss accounts. Attend meetings on site with clients to discuss their account and offer a day to day perspective. Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner. Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date. Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks. Attend team meetings internally where required to ensure you are up to date on the latest Walker information. Maintain and strengthen customer relationships and ensuring all their logistics needs are met. Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls. The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations. Person Specification Self-motivated, good organisation skills. Reliable. Process driven. Have great customer service skills. Have great communication skills, both internally within the team, and externally client facing. The ability to think of solutions and work arounds. Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max. Articulate and numerate with good presentation skills. Competent in the use of Windows Office Packages and Logistics Management Systems. Minimum of 1 years experience within the Logistics or similar industry. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Jun 18, 2026
Seasonal
Logistics Account Manager Temporary to Permanent Salary negotiable dependent on experience Outskirts of Swindon We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon. Responsibilities and Tasks: Day to day responsibility for the management of individual accounts within operational aspects. Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met. Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs. Keeping close relations with their CRM and the relevant TL within the warehouse. Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis. Invoice relevant customers in a timely manner in line with expectations set by management. Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing. Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts. First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues. Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalate internally if not correct, and need assisting amending. Attending meetings internally to discuss accounts. Attend meetings on site with clients to discuss their account and offer a day to day perspective. Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner. Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date. Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks. Attend team meetings internally where required to ensure you are up to date on the latest Walker information. Maintain and strengthen customer relationships and ensuring all their logistics needs are met. Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls. The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations. Person Specification Self-motivated, good organisation skills. Reliable. Process driven. Have great customer service skills. Have great communication skills, both internally within the team, and externally client facing. The ability to think of solutions and work arounds. Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max. Articulate and numerate with good presentation skills. Competent in the use of Windows Office Packages and Logistics Management Systems. Minimum of 1 years experience within the Logistics or similar industry. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Housing Management Worker You will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals in the borough are well-cared for. Location: Lambeth - Lambeth YP Assessment Time Out Salary: £29,336 per annum Closing Date: 05 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Make a real difference as a Housing Management Worker at our service in Lambeth . You ll take the lead in managing safe, high-quality accommodation for young people at risk of homelessness driving standards across repairs, voids, rent collection, and compliance while working closely with landlords, contractors, and support teams to keep services running smoothly. We re looking for someone with housing or supported accommodation experience who brings strong tenancy management knowledge, confidence with welfare benefits, and a proactive, solutions-focused approach. You ll work directly with young people with complex needs, using a strengths-based, psychologically informed approach to help them sustain tenancies, reduce arrears, and build independence. Join an inclusive, values-driven organisation where your work has real impact. With ongoing training, support, and a strong team culture, you ll help create safe homes, empower young people, and deliver services that truly change lives. Please note that this job opportunity is offered as a full-time ( 37.5 hour per week ), permanent role. KEY DELIVERABLES • You will always ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable. • You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement. • You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money. • You will be responsible for ensuring that accommodation units are well maintained in accordance with the management agreement and for bringing them quickly into management to minimize void loss. • You will prepare short reports on arrears, voids, and repairs for the service manager, Depaul s central services and commissioner meetings as required. • You will be responsible for ensuring that all common parts and grounds of Depaul managed properties are in good maintenance order and adhere to Depaul Health and Safety requirements. • You will be responsible for maintaining Health and Safety standards in the premises and a point of information for clients regarding Health and Safety. • You will facilitate the fair allocation of letting accommodation in accordance with Depaul s Policy and Procedures. • You will work with the keyworkers and clients to collect rents and service charges and hold responsibility for the accurate reporting of rental income, voids and allocations to Depaul s finance team. • You will liaise with local Housing Benefit Teams, Social Service Departments or other authorities regarding individual rental income claims. • You will work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt. • You will be the first point of contact for landlord queries and contractors. • You will support and facilitate the work of the volunteers who add value to the work that we do. • You will contribute to making the environment a positive place to work for all staff, volunteers, and students. • You will undertake further duties as commensurate to the role identified by your line manager. • Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of Depaul to clients and attending residents meetings when appropriate. • You will attend training as appropriate to your development to support you in your role. • You will form an integral part of the team and as such attend team meetings when required. WHAT WE ARE LOOKING FOR FROM YOU When completing your application form please address all the points set out below. • Experience of working within a supported and/or social housing setting • An understanding and commitment to working in an assets based way • An understanding of the needs of people experiencing homelessness, mental health challenges, substance use, or leaving care. • A knowledge and understanding of housing management • A knowledge and understanding of welfare benefits • Good literacy, numeracy and IT skills • Able to demonstrate clear understanding of safeguarding requirements and procedures • A commitment to promoting equality, diversity and inclusion, ensuring everyone is treated with respect and dignity. • Commitment to promoting an environment which has the highest regard for the Health and Safety of others. • Personal and professional integrity • High level understanding of professional boundaries and ability to maintain boundaries • Effective collaborative working • Ability to effectively reflect on own practices for ongoing learning and development • Respect for the values and ethos of Depaul and its founding partners. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness.
Jun 17, 2026
Full time
Housing Management Worker You will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals in the borough are well-cared for. Location: Lambeth - Lambeth YP Assessment Time Out Salary: £29,336 per annum Closing Date: 05 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Make a real difference as a Housing Management Worker at our service in Lambeth . You ll take the lead in managing safe, high-quality accommodation for young people at risk of homelessness driving standards across repairs, voids, rent collection, and compliance while working closely with landlords, contractors, and support teams to keep services running smoothly. We re looking for someone with housing or supported accommodation experience who brings strong tenancy management knowledge, confidence with welfare benefits, and a proactive, solutions-focused approach. You ll work directly with young people with complex needs, using a strengths-based, psychologically informed approach to help them sustain tenancies, reduce arrears, and build independence. Join an inclusive, values-driven organisation where your work has real impact. With ongoing training, support, and a strong team culture, you ll help create safe homes, empower young people, and deliver services that truly change lives. Please note that this job opportunity is offered as a full-time ( 37.5 hour per week ), permanent role. KEY DELIVERABLES • You will always ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable. • You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement. • You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money. • You will be responsible for ensuring that accommodation units are well maintained in accordance with the management agreement and for bringing them quickly into management to minimize void loss. • You will prepare short reports on arrears, voids, and repairs for the service manager, Depaul s central services and commissioner meetings as required. • You will be responsible for ensuring that all common parts and grounds of Depaul managed properties are in good maintenance order and adhere to Depaul Health and Safety requirements. • You will be responsible for maintaining Health and Safety standards in the premises and a point of information for clients regarding Health and Safety. • You will facilitate the fair allocation of letting accommodation in accordance with Depaul s Policy and Procedures. • You will work with the keyworkers and clients to collect rents and service charges and hold responsibility for the accurate reporting of rental income, voids and allocations to Depaul s finance team. • You will liaise with local Housing Benefit Teams, Social Service Departments or other authorities regarding individual rental income claims. • You will work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt. • You will be the first point of contact for landlord queries and contractors. • You will support and facilitate the work of the volunteers who add value to the work that we do. • You will contribute to making the environment a positive place to work for all staff, volunteers, and students. • You will undertake further duties as commensurate to the role identified by your line manager. • Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of Depaul to clients and attending residents meetings when appropriate. • You will attend training as appropriate to your development to support you in your role. • You will form an integral part of the team and as such attend team meetings when required. WHAT WE ARE LOOKING FOR FROM YOU When completing your application form please address all the points set out below. • Experience of working within a supported and/or social housing setting • An understanding and commitment to working in an assets based way • An understanding of the needs of people experiencing homelessness, mental health challenges, substance use, or leaving care. • A knowledge and understanding of housing management • A knowledge and understanding of welfare benefits • Good literacy, numeracy and IT skills • Able to demonstrate clear understanding of safeguarding requirements and procedures • A commitment to promoting equality, diversity and inclusion, ensuring everyone is treated with respect and dignity. • Commitment to promoting an environment which has the highest regard for the Health and Safety of others. • Personal and professional integrity • High level understanding of professional boundaries and ability to maintain boundaries • Effective collaborative working • Ability to effectively reflect on own practices for ongoing learning and development • Respect for the values and ethos of Depaul and its founding partners. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness.
Pathway Manager Apply today to step into a role where your leadership will drive real, measurable impact empowering teams, shaping inclusive services, and making a lasting difference in people s lives every day. Location: Lambeth - Lambeth YP Assessment Time Out Salary: £43,632 per annum Closing date: 05 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Lead the delivery of a high-impact, person-centred service as a Pathway Manager, where your leadership will directly shape outcomes for individuals and communities. You ll drive performance, quality, and continuous improvement across a multidisciplinary pathway, building strong partnerships and using insight and data to inform confident, effective decisions. We re looking for a proactive, values-driven leader who thrives in complex environments. You ll bring strong operational oversight, team leadership, and stakeholder management skills, alongside a commitment to safeguarding, inclusion, and excellence. If you re action-oriented, collaborative, and passionate about delivering meaningful change, this is your opportunity to make a real difference in an inclusive and supportive environment. Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. Key Deliverables • You will be committed to working in and maintaining an environment that supports the safeguarding of young people as the Safeguarding Lead for the service • You will be adept in managing the service and its partnerships • You will manage, monitor, evaluate and continuously improve the service and its operation within Lambeth s developing approach • You will comply with quality inspection and assessment procedures • You will ensure effective support, learning or family support plans (as applicable) for young people are in place and regularly reviewed • You will maintain a safe and secure environment, that has appropriate risk assessment processes and systems in place that are regularly reviewed and monitored; • You will ensure young people are a major part in shaping service delivery • You will ensure effective delivery of Depaul UK s approved life skills training and work closely with Participation and Volunteering leads. • At the end of this programme, you will develop an evidence based report, that will enable us to embed what was done well, share learning internally and externally • To be successful in this role you will be expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business. • You will undertake full line management of the Team Leader and ETE worker • Any other duties commensurate with the role Health and Safety: • To ensure a safe and secure environment and maintain high standards within the services. This includes risk assessments, health and safety checks and the cleaning and preparation of rooms for new residents. • To involve service users in developing an awareness of their own personal and building health and safety, through information sessions, key working and support planning and resident meetings. • To ensure that the project is clean and safe and to encourage residents to take some responsibility in the cleaning of their communal areas and their room. • To work for a proportion of the time as a lone worker and as part of the wider team. • Undertake appropriate risk assessments for lone working. Administration: • To maintain written records and monitoring information as appropriate and input and retrieve data on the Inform system. • To prepare reports, statistical data and other information that maybe requested by the Asst. Area Director. • To ensure that any repairs and maintenance issues are reported in a timely manner in order to ensure the health and safety and security of the building environment. • Any other administrative tasks that will ensure the smooth running of the service. Finance: • With the support of the Area. Director devise effective, safe and timely methods for the collection of accommodation and service charges from residents, and to maintain auditable records of payment. • Ensure that arrears management procedures are adhered to. • To take responsibility for petty cash and record all transactions in line with policy. General: • To contribute to a high quality and effective delivery of service. • To participate in internal/external meetings as required and attend training, events, conferences and other functions as necessary. • To participate in regular supervision and IDP and help in identifying your own job-related development and training needs. • To contribute to and be supportive of young people s involvement in our services and in all levels of decision making throughout the organization. • To ensure that all Depaul policies and procedures are adhered to. • To be successful in this role you will expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business. • Any other duties commensurate with the role. What we are looking for from you When completing your application form please address all the points set out below. • A commitment to the ethos and values of Depaul including the organisation s policies and procedures • Demonstrable experience of working with young and vulnerable people and young families with multiple and complex needs. • Experience and understanding of challenges and barriers faced by young people in securing accommodation and sustainable education and training. • Experience of leading a team, establishing processes and relationships. • Negotiating skills • Coordinating and organising skills • Able to work on own initiative but at same time able to exercise sound judgment in knowing when to consult or delegate tasks. • Able to work flexibly and develop positive working relationships at a range of different levels including staff, volunteers, managers, young people and stakeholders to set and deliver organisational goals and resolve conflicts of interest professionally. • A clear understanding and ability to implement risk management, information sharing and data security arrangements. • Awareness of and commitment to equal opportunity and diversity practice. Ability to promote and implement diversity practice and policies and generally treat colleagues and young people fairly and with respect. • Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports. • Expertise to manage a medium sized team of staff with responsibility for multiple projects/ services, a range of which of which operate 24 hours per day, 7 days per week • The ability to provide cover Monday to Friday with occasional management support at weekends. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries . click apply for full job details
Jun 17, 2026
Full time
Pathway Manager Apply today to step into a role where your leadership will drive real, measurable impact empowering teams, shaping inclusive services, and making a lasting difference in people s lives every day. Location: Lambeth - Lambeth YP Assessment Time Out Salary: £43,632 per annum Closing date: 05 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Lead the delivery of a high-impact, person-centred service as a Pathway Manager, where your leadership will directly shape outcomes for individuals and communities. You ll drive performance, quality, and continuous improvement across a multidisciplinary pathway, building strong partnerships and using insight and data to inform confident, effective decisions. We re looking for a proactive, values-driven leader who thrives in complex environments. You ll bring strong operational oversight, team leadership, and stakeholder management skills, alongside a commitment to safeguarding, inclusion, and excellence. If you re action-oriented, collaborative, and passionate about delivering meaningful change, this is your opportunity to make a real difference in an inclusive and supportive environment. Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. Key Deliverables • You will be committed to working in and maintaining an environment that supports the safeguarding of young people as the Safeguarding Lead for the service • You will be adept in managing the service and its partnerships • You will manage, monitor, evaluate and continuously improve the service and its operation within Lambeth s developing approach • You will comply with quality inspection and assessment procedures • You will ensure effective support, learning or family support plans (as applicable) for young people are in place and regularly reviewed • You will maintain a safe and secure environment, that has appropriate risk assessment processes and systems in place that are regularly reviewed and monitored; • You will ensure young people are a major part in shaping service delivery • You will ensure effective delivery of Depaul UK s approved life skills training and work closely with Participation and Volunteering leads. • At the end of this programme, you will develop an evidence based report, that will enable us to embed what was done well, share learning internally and externally • To be successful in this role you will be expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business. • You will undertake full line management of the Team Leader and ETE worker • Any other duties commensurate with the role Health and Safety: • To ensure a safe and secure environment and maintain high standards within the services. This includes risk assessments, health and safety checks and the cleaning and preparation of rooms for new residents. • To involve service users in developing an awareness of their own personal and building health and safety, through information sessions, key working and support planning and resident meetings. • To ensure that the project is clean and safe and to encourage residents to take some responsibility in the cleaning of their communal areas and their room. • To work for a proportion of the time as a lone worker and as part of the wider team. • Undertake appropriate risk assessments for lone working. Administration: • To maintain written records and monitoring information as appropriate and input and retrieve data on the Inform system. • To prepare reports, statistical data and other information that maybe requested by the Asst. Area Director. • To ensure that any repairs and maintenance issues are reported in a timely manner in order to ensure the health and safety and security of the building environment. • Any other administrative tasks that will ensure the smooth running of the service. Finance: • With the support of the Area. Director devise effective, safe and timely methods for the collection of accommodation and service charges from residents, and to maintain auditable records of payment. • Ensure that arrears management procedures are adhered to. • To take responsibility for petty cash and record all transactions in line with policy. General: • To contribute to a high quality and effective delivery of service. • To participate in internal/external meetings as required and attend training, events, conferences and other functions as necessary. • To participate in regular supervision and IDP and help in identifying your own job-related development and training needs. • To contribute to and be supportive of young people s involvement in our services and in all levels of decision making throughout the organization. • To ensure that all Depaul policies and procedures are adhered to. • To be successful in this role you will expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business. • Any other duties commensurate with the role. What we are looking for from you When completing your application form please address all the points set out below. • A commitment to the ethos and values of Depaul including the organisation s policies and procedures • Demonstrable experience of working with young and vulnerable people and young families with multiple and complex needs. • Experience and understanding of challenges and barriers faced by young people in securing accommodation and sustainable education and training. • Experience of leading a team, establishing processes and relationships. • Negotiating skills • Coordinating and organising skills • Able to work on own initiative but at same time able to exercise sound judgment in knowing when to consult or delegate tasks. • Able to work flexibly and develop positive working relationships at a range of different levels including staff, volunteers, managers, young people and stakeholders to set and deliver organisational goals and resolve conflicts of interest professionally. • A clear understanding and ability to implement risk management, information sharing and data security arrangements. • Awareness of and commitment to equal opportunity and diversity practice. Ability to promote and implement diversity practice and policies and generally treat colleagues and young people fairly and with respect. • Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports. • Expertise to manage a medium sized team of staff with responsibility for multiple projects/ services, a range of which of which operate 24 hours per day, 7 days per week • The ability to provide cover Monday to Friday with occasional management support at weekends. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries . click apply for full job details
Service Charges & Rents Manager Saffron Barn, Long Stratton About Us At Saffron Housing Trust, we are committed to providing high-quality homes and services to over 7,000 residents. We pride ourselves on transparency, value for money, and putting our customers at the heart of everything we do click apply for full job details
Jun 17, 2026
Full time
Service Charges & Rents Manager Saffron Barn, Long Stratton About Us At Saffron Housing Trust, we are committed to providing high-quality homes and services to over 7,000 residents. We pride ourselves on transparency, value for money, and putting our customers at the heart of everything we do click apply for full job details
