Customer Service Coordinator

Job Title: Customer Service Coordinator
Location: Loughborough MUST drive
Salary: 30,000 - 35,000 DOE
Job Type: Full Time
Benefits:

• Friendly and supportive team
• Career Progression
• On site free parking

Our client is looking for an organised and detail-focused Customer Service Coordinator to join their busy team on a temp-to-perm basis.

This is a fast-paced but supportive environment where accuracy, organisation, and strong communication skills are key. The successful candidate will play an important role in ensuring customer orders are processed efficiently while providing excellent service and support throughout the order journey.

The Role
Process customer orders accurately from email into internal web portals/systems
Input product codes, pricing, and shipping details with a high level of accuracy
Act as the first point of contact for customer order queries, including tracking requests
Liaise with account managers, project teams, and warehouse staff to coordinate shipments
Maintain accurate customer records and database information
Manage back orders and keep customers updated on progress
Work efficiently within a busy workload while maintaining attention to detail

What We're Looking For
Previous experience in order processing/order entry
Strong customer service and communication skills
Good IT proficiency, including Microsoft Excel
Experience within manufacturing would be beneficial but is not essential
Must be able to drive and commute to location