Customer Service Co-Ordinator

To provide first class customer service to all customers within the Household/Service division. The Customer Service Co-Ordinator is responsible for accepting ownership of all calls into the department and ensuring that they are handled quickly and to full customer satisfaction. The scope of the position is broad and the Co-ordinators are expected to provide full administration support for the department and service engineers.

Job Outline:

To handle all calls, effectively, efficiently and with professionalism to ensure customer satisfaction.

Process all orders accurately and in a timely manner, in accordance with procedures.

Booking of service calls accurately, whilst optimising engineer routing within Service database.

Responsible for all service administration, including, contract renewals and promoting the sales of service contracts and extended warranties.

To handle all return requests, arranging, logging, tracking and raising credits where appropriate, accurately and within a timely manner.

Personal Competencies:

Excellent customer service skills and ability to work well under pressure.

Good telephone manner

Strong communication skills

Work on own initiative as well as part of the team

Strong customer service experience