28 jobs found

MuleSoft Lead Developer Location: Remote (UK-based) Type: Full-Time Permanent Salary: Up to 72,000 + excellent benefits Security: SC Clearance Eligibility Required The Opportunity We're working with a leading organisation undergoing significant digital transformation, and they're looking to bring in two experienced MuleSoft Lead Developers to help drive the next phase of their integration strategy. This is a fantastic opportunity to join a high-performing engineering environment where you'll lead from the front-owning delivery, shaping best practice, and mentoring teams while working on enterprise-scale integration programmes. The Role Design and deliver APIs using API-led connectivity (System, Process, Experience layers) Build complex integration solutions including event-driven architectures, orchestration, streaming, and batch processing Lead development on key projects, ensuring high-quality engineering standards Produce reusable assets, modules, and DataWeave transformations Contribute to API specifications (RAML/OAS) and integration design documentation Ensure robust logging, monitoring, alerting, and error handling frameworks Support CI/CD pipelines, automated testing, and Git-based workflows Deliver MUnit test coverage of 80%+ Provide BAU support including incident resolution and root cause analysis Mentor developers, conduct code reviews, and promote best practice About You Extensive experience in MuleSoft development (Mule 4) Strong capability with DataWeave 2.0 and Anypoint Platform MuleSoft Certified Developer Level 1 (Level 2 desirable) Experience delivering enterprise-scale integrations Integration experience with Salesforce, SAP, ServiceNow, AWS/Azure, databases, and legacy systems Knowledge of API security (OAuth 2.0, JWT, mTLS/SSL/TLS) Familiarity with CloudHub v2.0, Runtime Fabric, and hybrid architectures Why Apply Fully remote working Competitive salary and strong benefits package Generous holiday allowance with option to buy more Matched pension, life assurance, and enhanced family leave Learning and development opportunities Inclusive networks and mentoring communities Work on high-impact transformation programmes Interested? If you're a MuleSoft expert ready to step into a lead role where you can make a real impact, apply now or get in touch for a confidential discussion. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Senior ServiceNow HRSD Consultant HR Transformation Hybrid Up to early 70s + bonus If you're someone who enjoys getting under the skin of how HR actually operates - and not just configuring systems, but genuinely improving processes, employee experience, and service delivery - this is one worth a look. We're working with a growing consultancy that's investing heavily in its HR Transformation capability, and they're looking for a Senior ServiceNow HRSD Consultant to play a key role in delivering large-scale, enterprise HR programmes. This role sits right at the intersection of HR, technology, and transformation. You'll be partnering with HR and business leaders to rethink how services are delivered - from onboarding and offboarding through to case management and employee journeys - using ServiceNow as the backbone. A big part of what you'll be doing is challenging the "as-is". Understanding where HR processes fall short today, identifying opportunities to improve, and designing future-state services that are more streamlined, automated, and employee-centric. From there, you'll work closely with delivery teams to turn that vision into something tangible. This isn't a heads-down configuration role. It's about shaping, influencing, and delivering meaningful change. What you'll be doing You'll be working closely with HR stakeholders to run workshops, gather requirements, and map end-to-end employee journeys, helping organisations redesign how their HR services operate. You'll take those insights and translate them into scalable ServiceNow HRSD solutions, collaborating with architects and developers to ensure the end result actually delivers against the original vision. Along the way, you'll be advising on best practice, challenging thinking where needed, and helping drive adoption of more modern, digital HR services. What they're looking for Strong experience delivering HR transformation or HR service improvement programmes Solid understanding of ServiceNow HRSD - including case management, lifecycle events, and employee journeys Comfortable running workshops and engaging senior stakeholders Ability to translate business needs into practical, ServiceNow-enabled solutions Experience in consulting or large-scale transformation environments would be ideal An interest in how automation, AI, and digital workflows are reshaping HR Why this role? You'll be joining a consultancy that's genuinely growing its HR practice, meaning there's real opportunity to shape what that looks like and progress quickly. They've built a strong reputation for delivering high-impact transformation work, but without the rigid culture you often get elsewhere. It's a good fit for someone who knows HRSD well but wants to move further up the value chain - more strategy, more design, more influence. Hybrid working is the norm, with flexibility built in. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module. You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Hybrid work in London OUTSIDE IR per day 6 months contract with extension (long-term project) Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life-cycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks. Experience: 10+ years of experience in software platforms, with a significant focus on architecture.

Roles include: - ServiceNow Solutions Architect - Project Manager (Infrastructure) - Developer Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Our client, a prominent entity in the Defence & Security sector, is currently seeking a Senior ServiceNow Engineer on a contract basis for a 12-month duration, located in Farnborough. In this role, you will utilise your expertise in ITIL v2 and ITIL to drive the implementation and enhancement of ServiceNow capabilities within the organisation, supporting critical initiatives and platform maturity. Key Responsibilities: Design and deliver ServiceNow solutions focusing on CSM and ITIL-based workflows, ensuring alignment with agreed requirements and timelines. Lead and execute ServiceNow integrations with enterprise platforms using REST APIs and standard integration patterns. Produce technical designs, configurations, and build artifacts that adhere to internal standards and are supportable. Optimise workflows, business rules, notifications, UI Policies, and Forms to streamline IT and business processes. Implement and enhance Incident, Problem, and Change Management processes aligned with ITIL best practices. Contribute to the evolution of the ServiceNow roadmap by providing expert recommendations and delivering agreed enhancements. Provide knowledge transfer, clear documentation, and handover to internal teams at specified points during the engagement. Job Requirements: Extensive hands-on experience in ServiceNow delivery, particularly with CSM and ITIL workflows. Proficiency with ServiceNow CSM, ITSM/ITIL, ITOM (beneficial), and CSDM. Experience in delivering ServiceNow integrations using REST APIs. Solid understanding of ServiceNow platform architecture and best practices. Working knowledge of JavaScript, ServiceNow scripting, and web technologies (HTML, AJAX). Ability to translate business requirements into pragmatic technical solutions. ServiceNow Certified System Administrator (CSA) certification is essential; additional certifications are desirable. Ways of Working: Outcome-driven with a focus on delivery quality and timelines. Comfortable working independently or within agile delivery teams. Engages professionally with stakeholders while maintaining contractor independence. Produces clear documentation and implementation guidance. If you are an experienced Senior ServiceNow Engineer with a passion for enhancing platform capabilities within a secure environment, we would love to hear from you. Apply now to join our client's dynamic team in Farnborough.

ServiceNow Architect (Telecoms) London (Hybrid) 6 Month Contract £625/day (Outside IR35) ServiceNow Architect needed with Telecoms domain experience including Telecommunications Service Management (TSM) module experience. 6 Month Contract based in London (Hybrid). Paying up to £625/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London . Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) module experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Technologies: ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript.

ob Title: Data Centre Infrastructure Engineer Location: Wakefield Salary: Competitive Type: Permanent Sector: Enterprise & Datacentres Job Description An exciting opportunity has arisen for an experienced Data Centre Infrastructure Engineer to join a high-performing operations environment supporting critical infrastructure and enterprise technology services. This role is ideal for someone with strong Data Centre operations experience who enjoys working across infrastructure, facilities coordination, operational delivery, and continuous improvement within mission-critical environments. Key Responsibilities: Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations Coordinate hardware installations, migrations, decommissions, and operational activities Manage inward/outward materials, stock control, floor audits, and operational reporting Maintain site standards, operational processes, and data security compliance Work closely with internal stakeholders to ensure customer expectations and service levels are achieved Support capacity planning, infrastructure lifecycle activities, and operational readiness Collaborate with technical architects and specialist teams to operationalise infrastructure solutions# Drive process improvement initiatives and contribute to operational efficiency What We re Looking For: Proven experience working within a Data Centre environment Experience installing, migrating, and decommissioning IT hardware Understanding of critical M&E infrastructure including UPS systems, generators, and power distribution Knowledge of networking and structured cabling technologies Familiarity with service management disciplines including Incident, Change, and Problem Management Working knowledge of tools such as Nlyte, SMART, and ServiceNow (SNOW) Strong stakeholder management and communication skills Awareness of infrastructure risk management and project lifecycle delivery Strong Microsoft Office and collaboration tool skills (Teams, SharePoint, Confluence etc.) Desirable Experience: Supporting large-scale infrastructure programmes and projects Continuous improvement and operational optimisation initiatives Working within fast-paced, highly regulated or mission-critical environments This is an excellent opportunity to join a collaborative team environment where innovation, operational excellence, and critical infrastructure delivery are at the heart of the business. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK

Network & Infrastructure Engineer Are you a Network Engineer who enjoys working across both infrastructure and cloud technologies? Do you like solving complex technical problems across networking, servers and desktop environments? Would you like a role with flexible working, early Friday finishes and a mix of project and support work? What's in it for you? Basic salary - 35,000 to 45,000 Overtime and uplifts when working onsite 25 days holiday plus bank holidays, rising to 28 days over time Hybrid working with flexible start and finish times 12pm finish on a Friday What will you be doing? Managing and supporting network infrastructure including Cisco switching, routing and FortiGate firewalls Configuring and maintaining Layer 2/3 networking, VLANs, VPNs, routing protocols and SD-WAN technologies Supporting Microsoft Azure environments including virtual machines, virtual networks and identity management Managing Windows Server infrastructure including Active Directory, DNS, DHCP and virtualisation platforms Supporting desktop environments across Windows operating systems, deployments and lifecycle management Maintaining monitoring systems, backups, patching and server hardening activities Troubleshooting infrastructure, networking and SQL Server related issues Producing technical documentation, architecture diagrams and maintaining knowledge bases Where you'll be doing it? You'll be joining a well-established engineering and technology business delivering automation, control and infrastructure solutions across highly regulated and technically demanding industries. They work on a broad range of projects covering networking, industrial infrastructure, cloud technologies and critical systems support, with a strong focus on collaboration, flexibility and technical development. What you'll need Strong networking knowledge including VLANs, STP, OSPF, EIGRP, NAT, IPSec VPN and Inter-VLAN routing Experience with Cisco routers and switches and FortiGate firewalls Knowledge of SD-WAN, FortiManager and FortiAnalyzer Experience supporting Microsoft Azure environments including Azure AD, IAM and Virtual Networks Strong Windows Server administration experience including Active Directory, Group Policy, DNS and DHCP Experience with Hyper-V and/or VMware virtualisation technologies PowerShell scripting and automation experience Knowledge of Microsoft Intune, MECM/SCCM or MDT deployment tools Experience with monitoring and ITSM platforms such as SolarWinds, ServiceNow or Remedy Ability to troubleshoot across infrastructure, desktop and server environments We appreciate your CV may not be up to date. No problem, just apply and we can deal with that later. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

ServiceNow Solutions Advisory Lead Salary: 110,000 to 130,000 pa + 10% Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Location: London, Woking, Birmingham, Manchester, Newcastle, Glasgow, UK Wide Overview: We're looking for a Senior ServiceNow Solutions Advisor who is passionate about solving real-world challenges through technology. You'll work closely with senior stakeholders both internally and within key clients to create ServiceNow strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable. Your Role: You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across ServiceNow. Build and nurture long-term relationships with clients and internal teams, creating shared value and trust. Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges. Represent the Cloud Infrastructure Management Advisory team in key forums, contributing to strategic initiatives and thought leadership. Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning. Your skills and experience: Deep expertise in ServiceNow, including solution architecture, development, administration, and custom integrations. Proven ability to lead and deliver complex ServiceNow solutions, from strategy through to implementation, across multiple modules and client environments. Strong communication and consulting skills, with the ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids. Certified in ServiceNow (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture. Ability to translate business needs into scalable, user-centric ServiceNow solutions. Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. If you're ready to take the next step in your career and thrive in a fast-paced, innovative environment, we want to hear from you! Please send updated CV to

Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

ServiceNow Product Manager Banking This is a new and exclusive opportunity for a ServiceNow owner Product Manager to join this thriving Banking business as they grow their ServiceNow centre of excellence Role logistics Job title: Product Manager Technology focus- ServiceNow Location Knutsford or Manchester, 2 days a week in the office and home working hybrid Permanent role, salary 70,000- 100,000 dependent on experience For this role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise to plan, create and design technology solutions which c reate solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. To be successful as a Product Manager, you should have experience with:- Deep ServiceNow expertise Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing The successful candidate will be based in our Knutsford or Manchester office. For more information, and the chance to be considered, please do send through a CV through to Kimberley Roe at Huxley Many thanks servicenow and architect and strategy To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with deep Telecoms domain experience including Telecommunications Service Management (TSM). 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Technologies: ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript.

TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: We're looking for a Senior Product Analyst to join our agile Workday Security team and play a key role in designing secure, scalable, and audit-ready solutions across our global Workday platform. This senior role offers the opportunity to work hands-on with Workday security configuration, lead cross-functional discovery sessions, and mentor junior analysts-while acting as a trusted SME guiding strategic security and product decisions. You'll drive feature refinement, solution design, and end-to-end testing with autonomy, ensuring our security model aligns with enterprise standards, audit requirements, and regulatory needs. If you're passionate about Workday Security and want to influence meaningful change in a collaborative, fast-paced environment, this is the role for you. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy Associate discounts at our stores, available to you and eligible family members Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources. A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. Comprehensive training and development resources designed to help you learn, grow, and succeed. Exciting career paths with growth opportunities and tuition reimbursement to support your career progression. What You'll Do: Core Responsibilities Serve as a senior resource for Workday Security Administration, supporting day-to-day operations and leading strategic initiatives in a large enterprise environment. Collaborate with the security team, other product teams, and business partners to gather requirements, configure security settings, and support testing and audit activities. Partner with the team during backlog refinement for security features (estimation, acceptance criteria, testing strategy) and drive discovery to define security impacts, dependencies, and cross-functional needs. Analyze complex business processes and translate them into secure, compliant, and scalable Workday solutions that follow least-privilege principles. Coordinate functional and non-functional testing (e.g., regression, negative testing, SoD validation) to ensure solutions meet policy, audit, and risk standards. Partner with audit, risk, and compliance teams on access reviews, controls testing, remediation, and release readiness; maintain high-quality security documentation. Mentor junior analysts and champion standards for configuration, documentation, and knowledge sharing. Provide operational support for incident resolution and access request processes, including ServiceNow ticket handling. Technical Expertise Workday Security Configuration Hands-on configuration of Domain Security Policies and Business Process Security Policies. Configure and manage Workday Security Groups, including: Role-Based Security Groups (RBAC) User-Based Security Groups Aggregation Security Groups Segment-Based Security Groups Document Segment-Based Security Groups Integration System Security Groups (ISSGs) Integration System Users (ISUs) Lead role creation and assignment, ensuring appropriate access across modules and safeguarding sensitive data. Support integration security for EIBs/APIs, manage ISU/ISSG lifecycles, and oversee credential/token rotation practices. Device & Access Management Configure and manage authentication policies, including Multifactor Authentication (MFA), SAML/SSO integrations, and Proxy Access policies. Support and troubleshoot Workday Mobile access and device-related issues. Preferred Experience Workday implementation or rollout experience, especially in global or multi-country environments. Familiarity with GDPR, Works Council requirements, and other regional compliance standards. Functional knowledge of Workday HCM modules (Core HCM, Recruiting, Talent & Performance, Compensation, Absence, Benefits, Payroll). Knowledge of HR operations, compliance requirements, and HR data standards. Understanding of audit reporting, compliance support, and security best practices. •Workday Core HCM certification. About You: Bachelor's Degree or equivalent IT Delivery skillset/training/experience. Very strong experience supporting a large, global Workday environment with deep expertise in Workday Security. Proficient in security architecture and configuration (domains, BPs, roles, security groups, and report/data access), with proven experience troubleshooting access-related issues. Demonstrated experience running access reviews, supporting audits, and partnering with risk/compliance on controls. Comfortable building test strategies, executing validation, and documenting results for audit readiness. Excellent problem-solving skills with the ability to think strategically and work independently. Strong listening, documentation, and communication skills (written and verbal), with the ability to engage both technical and business stakeholders. If you're ready to bring your energy and passion, we'd love to hear from you. Join us and be part of a place where every day is a chance to make a difference. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB

Senior ServiceNow Engineer (Contract) - Farnborough Our client, a reputable organisation, is hiring for a skilled Senior ServiceNow Engineer to join their team on a contract basis. This is an exciting opportunity to deliver impactful ServiceNow solutions that enhance platform maturity and support critical business initiatives. What you'll be doing: Design and implement ServiceNow solutions, focusing on CSM and ITIL workflows, aligned with project milestones. Lead integrations with enterprise platforms (CRM, ERP, third-party tools) using REST APIs and industry-standard patterns. Develop technical designs, configurations, and build artefacts that are supportable and compliant with internal standards. Configure and optimise workflows, business rules, notifications, UI policies, and forms to streamline IT and business processes. Implement and refine Incident, Problem, and Change Management processes based on ITIL best practices. Contribute to the evolution of the ServiceNow roadmap with expert recommendations and deliver agreed enhancements. Provide knowledge transfer, documentation, and support to internal teams at key project stages. What you'll bring: Extensive hands-on experience with ServiceNow, particularly in CSM and ITIL workflows. Proven ability to deliver ServiceNow integrations via REST APIs. Strong understanding of ServiceNow platform architecture and best practices. Practical skills in JavaScript, ServiceNow scripting, and web technologies (HTML, CSS, AJAX). Ability to translate business needs into pragmatic technical solutions. Certifications: ServiceNow Certified System Administrator (CSA) is essential; additional ServiceNow certifications are desirable. Demonstrated ability to work independently and within agile teams, maintaining high standards of delivery and stakeholder engagement. This role offers a fantastic chance to work on high-impact projects within a dynamic environment. If you're a proactive, detail-oriented ServiceNow specialist ready to make a difference, we'd love to hear from you!

Job Title: AWS Connect Architect Location: London, UK (Hybrid - 2 days/week in office) Job Type: Full-Time / Contract The Role We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach. Key Responsibilities Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation. Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway. Automation: Implement "Contact Center as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments. Engineering: Develop microservices-based solutions to enhance contact center functionality and performance monitoring (CloudWatch). Collaboration: Partner with stakeholders to translate business requirements into robust technical roadmaps. Technical Requirements Amazon Connect: Deep hands-on experience in architecting and deploying AWS Contact Center solutions. AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB. ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact center environment. DevOps & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform ). Architecture Patterns: Strong understanding of SOA, Microservices, and Event-Driven architecture. Preferred Skills Experience with Salesforce Marketing Cloud or Campaign Operations. Knowledge of ServiceNow Event Management and Functional Testing. Background in telecom technologies (SIP, VoIP, PSTN). Mandatory Skills: AWS Iaas, CI/CD Architecture, Performance Monitoring- Cloud Native (Aws Cloud Watch, Azure Cloud Monitor) - Testing, SOA and Microservices Based Architecture, Software Engineering and Design Architecture Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

ServiceNow Product Manager Banking This is a new and exclusive opportunity for a ServiceNow owner Product Manager to join this thriving Banking business as they grow their ServiceNow centre of excellence Role logistics Job title: Product Manager Technology focus- ServiceNow Location Knutsford or Manchester, 2 days a week in the office and home working hybrid Permanent role, salary 70,000- 100,000 dependent on experience For this role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise to plan, create and design technology solutions which c reate solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. To be successful as a Product Manager, you should have experience with:- Deep ServiceNow expertise Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing The successful candidate will be based in our Knutsford or Manchester office. For more information, and the chance to be considered, please do send through a CV through to Kimberley Roe at Huxley Many thanks servicenow and architect and strategy To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

SAP Analyst Ipswich, Suffolk Permanent Position Overview of the company: A large manufacturing in Ipswich are currently recruiting for a SAP Analyst to join their quickly expanding team. This company have a brilliant reputation globally and have been established for over a century. What does the role involve? Work directly with business users throughout all phases of the SAP Activate methodology to gather process requirements and ensure solutions are implemented according to agreed specifications Maintaining master data and cost/profit centres Monitor SAP releases and enhancements, conduct application research, and assess the impact of new functionality on business processes and system performance Using Jira, SolMan ChaRM and ServiceNow for ticketing and transport management Collaborate cross-functionally to configure, test, and support Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes Deliver or assist with training activities and proof of concept demonstrations Participate in architecture, implementation, design, administration, maintenance, documentation and support of all dashboards via Power BI, data models and analytic solutions Perform initial testing of problem fixes, change requests, enhancements and new functionality SAP Finance Functional analyst Qualifications/Experience requirements: Degree in IT/Computer science or similar At least 2 years SAP experience Prior experience using Power BI is required Strong team player as well being able to work to own initiative Company Perks: 25 days holiday plus bank holiday's Annual Salary reviews Every other Friday off work Life Assurance of 4 X Pension Scheme Pensionable salary if you contribute to the pension scheme Free parking Competitive salary Industry: Manufacturing and Production If you are a SAP Analyst, apply online today! Look forward to speaking with you.

Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk