Lead Power Platform Consultant UK Remote 70k- 80k + Car Allowance + 9-Day Fortnight + Amazing Benefits An award-winning Microsoft Solutions Partner is hiring a Lead PPM & Power Platform Consultant to join their growing UK practice. This is a fantastic opportunity for someone who enjoys being both technically hands-on and strategically involved within a consultancy environment - leading enterprise client engagements, shaping delivery standards and helping evolve the organisation's PPM offering. What's on offer? 70,000- 80,000 base salary 5k Car allowance 9-day fortnight (every other Friday off) Private medical with Vitality Medicash plan + life assurance 25-28 days holiday + birthday off EV scheme, gym discounts & Costco membership Annual training budget & structured career progression Award-winning culture with genuine work/life balance Remote-first environment with enterprise-level project work The Role The successful candidate will take a lead role across Microsoft PPM and Power Platform consulting engagements, working with enterprise customers across sectors including financial services, technology, retail, government and utilities. This role is split across three key areas: Technical leadership and client delivery Practice development and standards Supporting the growth and evolution of the PPM proposition You'll be responsible for leading projects from discovery and requirements gathering through to solution design, implementation, user adoption and ongoing optimisation. Key responsibilities include: Leading Microsoft PPM and Power Platform implementations for enterprise customers Running client workshops to gather, define and challenge business requirements Designing scalable solutions aligned to customer goals and operational processes Configuring and implementing solutions across Project Online, Planner Premium and the wider Power Platform stack Providing technical leadership across engagements and supporting consultants with problem resolution Supporting customer stakeholder management throughout the project lifecycle Working closely with Project Managers to define implementation plans and delivery milestones Supporting User Acceptance Testing (UAT), training and solution adoption activities Advising customers on governance, best practice and roadmap planning Supporting presales activities including estimations, statements of work and solution proposals Contributing to proposition development aligned to the Microsoft roadmap Mentoring and developing junior consultants within the practice Supporting internal standards, delivery frameworks and continuous improvement initiatives Contributing to thought leadership activities including blogs, webinars and knowledge sharing Required experience: Strong consulting background delivering Microsoft PPM or adjacent solution Experience across technologies such as: Project Online Planner Premium Power Apps Power Automate Power BI Dataverse Azure DevOps / Project Operations beneficial Experience leading enterprise client engagements Strong stakeholder management and customer-facing communication skills Ability to translate business requirements into scalable technical solutions Experience mentoring consultants or leading delivery teams Comfortable operating in both technical and client-facing environments Desirable experience: Copilot Studio / AI Builder Power Platform governance and security Microsoft certifications (PL-400 / PL-600 etc.) Experience contributing to presales or proposition development UK remote role with travel to customer sites when required. Ready to Apply? Then why are you still reading? Apply Now!
Jun 14, 2026
Full time
Lead Power Platform Consultant UK Remote 70k- 80k + Car Allowance + 9-Day Fortnight + Amazing Benefits An award-winning Microsoft Solutions Partner is hiring a Lead PPM & Power Platform Consultant to join their growing UK practice. This is a fantastic opportunity for someone who enjoys being both technically hands-on and strategically involved within a consultancy environment - leading enterprise client engagements, shaping delivery standards and helping evolve the organisation's PPM offering. What's on offer? 70,000- 80,000 base salary 5k Car allowance 9-day fortnight (every other Friday off) Private medical with Vitality Medicash plan + life assurance 25-28 days holiday + birthday off EV scheme, gym discounts & Costco membership Annual training budget & structured career progression Award-winning culture with genuine work/life balance Remote-first environment with enterprise-level project work The Role The successful candidate will take a lead role across Microsoft PPM and Power Platform consulting engagements, working with enterprise customers across sectors including financial services, technology, retail, government and utilities. This role is split across three key areas: Technical leadership and client delivery Practice development and standards Supporting the growth and evolution of the PPM proposition You'll be responsible for leading projects from discovery and requirements gathering through to solution design, implementation, user adoption and ongoing optimisation. Key responsibilities include: Leading Microsoft PPM and Power Platform implementations for enterprise customers Running client workshops to gather, define and challenge business requirements Designing scalable solutions aligned to customer goals and operational processes Configuring and implementing solutions across Project Online, Planner Premium and the wider Power Platform stack Providing technical leadership across engagements and supporting consultants with problem resolution Supporting customer stakeholder management throughout the project lifecycle Working closely with Project Managers to define implementation plans and delivery milestones Supporting User Acceptance Testing (UAT), training and solution adoption activities Advising customers on governance, best practice and roadmap planning Supporting presales activities including estimations, statements of work and solution proposals Contributing to proposition development aligned to the Microsoft roadmap Mentoring and developing junior consultants within the practice Supporting internal standards, delivery frameworks and continuous improvement initiatives Contributing to thought leadership activities including blogs, webinars and knowledge sharing Required experience: Strong consulting background delivering Microsoft PPM or adjacent solution Experience across technologies such as: Project Online Planner Premium Power Apps Power Automate Power BI Dataverse Azure DevOps / Project Operations beneficial Experience leading enterprise client engagements Strong stakeholder management and customer-facing communication skills Ability to translate business requirements into scalable technical solutions Experience mentoring consultants or leading delivery teams Comfortable operating in both technical and client-facing environments Desirable experience: Copilot Studio / AI Builder Power Platform governance and security Microsoft certifications (PL-400 / PL-600 etc.) Experience contributing to presales or proposition development UK remote role with travel to customer sites when required. Ready to Apply? Then why are you still reading? Apply Now!
ROLE TITLE: T2 Service Manager LOCATION: London / Remote CLEARANCE: Must be eligible for BPSS We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: As a Service Manager, you will support programme and project management activities while operating within structured governance frameworks. Working closely with delivery managers, product managers, programme leads and portfolio teams, you will help ensure successful delivery through effective coordination, reporting, governance and resource management. You will play a key role in tracking progress, managing delivery activities, supporting Agile ways of working and helping teams achieve project outcomes efficiently and effectively. Your Key Responsibilities: Support programme and project delivery within governance frameworks Track progress and produce delivery reporting for stakeholders Coordinate Agile delivery activities across teams Support resource planning and coordination Identify, manage and escalate risks, issues and dependencies Facilitate communication between delivery, product and programme teams Support backlog prioritisation and product ownership activities Contribute to problem-solving and continuous improvement Engage stakeholders and support alignment across workstreams Work effectively within constraints to support successful delivery Requirements: Experience working within Agile and Lean delivery environments Ability to coach and support teams in Agile best practices Understanding of design, technology and data principles Awareness of product lifecycle management across multiple phases Strong operational and service management mindset Ability to identify risks, anticipate issues and support problem resolution Experience supporting product ownership activities and prioritisation Strong stakeholder management skills with the ability to gain buy-in User-focused approach with an understanding of changing customer needs Ability to work effectively within constraints and turn challenges into opportunities Strong communication, reporting and coordination skills Eligible for BPSS clearance Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 14, 2026
Contractor
ROLE TITLE: T2 Service Manager LOCATION: London / Remote CLEARANCE: Must be eligible for BPSS We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: As a Service Manager, you will support programme and project management activities while operating within structured governance frameworks. Working closely with delivery managers, product managers, programme leads and portfolio teams, you will help ensure successful delivery through effective coordination, reporting, governance and resource management. You will play a key role in tracking progress, managing delivery activities, supporting Agile ways of working and helping teams achieve project outcomes efficiently and effectively. Your Key Responsibilities: Support programme and project delivery within governance frameworks Track progress and produce delivery reporting for stakeholders Coordinate Agile delivery activities across teams Support resource planning and coordination Identify, manage and escalate risks, issues and dependencies Facilitate communication between delivery, product and programme teams Support backlog prioritisation and product ownership activities Contribute to problem-solving and continuous improvement Engage stakeholders and support alignment across workstreams Work effectively within constraints to support successful delivery Requirements: Experience working within Agile and Lean delivery environments Ability to coach and support teams in Agile best practices Understanding of design, technology and data principles Awareness of product lifecycle management across multiple phases Strong operational and service management mindset Ability to identify risks, anticipate issues and support problem resolution Experience supporting product ownership activities and prioritisation Strong stakeholder management skills with the ability to gain buy-in User-focused approach with an understanding of changing customer needs Ability to work effectively within constraints and turn challenges into opportunities Strong communication, reporting and coordination skills Eligible for BPSS clearance Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of NatWest, we are looking for a Programme Manager for an initial 3 month contract based in Edinburgh, London, Manchester or Birmingham . Remote first-with 2 days per month required on-site. Purpose of the role This role will play a key part in delivering strategic change initiatives across Transaction Services, supporting major programmes focused on Trade Finance, Supply Chain Finance and Deposits. Working across business and technology functions, you will be responsible for shaping, mobilising and delivering complex programmes that drive growth, improve customer experience and modernise critical banking platforms. What You'll Do Lead the mobilisation, structuring and delivery of complex transformation programmes. Establish programme governance, operating models, plans and reporting frameworks. Manage programme budgets, forecasting, risks, dependencies and delivery milestones. Chair Steering Committees, governance forums and senior stakeholder meetings. Build strong relationships across business, technology, product, finance and risk functions. Drive decision making, prioritisation and resolution of programme challenges. Support programme shaping activities including business case development and roadmap creation. Oversee third-party suppliers and delivery partners where applicable. Ensure successful implementation of change, including customer migration and business adoption activities. Provide clear and concise updates to senior stakeholders and leadership teams. The Skills you'll need Proven experience delivering large-scale transformation programmes within banking or financial services. Strong programme management expertise with experience owning end-to-end delivery outcomes. Demonstrable experience establishing and mobilising programmes from an early-stage or greenfield environment. Excellent governance experience including Steering Committees, budget management, forecasting and executive reporting. Strong stakeholder management skills with the ability to influence and challenge at senior leadership level. Experience managing complex cross-functional programmes involving both business and technology teams. Ability to operate effectively in ambiguous environments and provide structure where required. Strong commercial awareness and ability to balance delivery priorities, risks and business outcomes. Knowledge of Trade Finance, Supply Chain Finance, Transaction Banking or Corporate Banking would be advantageous. Experience using Agile delivery methodologies and tools such as Jira would be beneficial. Why NatWest There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed. We will only accept workers operating via an Umbrella engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Jun 14, 2026
Contractor
NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of NatWest, we are looking for a Programme Manager for an initial 3 month contract based in Edinburgh, London, Manchester or Birmingham . Remote first-with 2 days per month required on-site. Purpose of the role This role will play a key part in delivering strategic change initiatives across Transaction Services, supporting major programmes focused on Trade Finance, Supply Chain Finance and Deposits. Working across business and technology functions, you will be responsible for shaping, mobilising and delivering complex programmes that drive growth, improve customer experience and modernise critical banking platforms. What You'll Do Lead the mobilisation, structuring and delivery of complex transformation programmes. Establish programme governance, operating models, plans and reporting frameworks. Manage programme budgets, forecasting, risks, dependencies and delivery milestones. Chair Steering Committees, governance forums and senior stakeholder meetings. Build strong relationships across business, technology, product, finance and risk functions. Drive decision making, prioritisation and resolution of programme challenges. Support programme shaping activities including business case development and roadmap creation. Oversee third-party suppliers and delivery partners where applicable. Ensure successful implementation of change, including customer migration and business adoption activities. Provide clear and concise updates to senior stakeholders and leadership teams. The Skills you'll need Proven experience delivering large-scale transformation programmes within banking or financial services. Strong programme management expertise with experience owning end-to-end delivery outcomes. Demonstrable experience establishing and mobilising programmes from an early-stage or greenfield environment. Excellent governance experience including Steering Committees, budget management, forecasting and executive reporting. Strong stakeholder management skills with the ability to influence and challenge at senior leadership level. Experience managing complex cross-functional programmes involving both business and technology teams. Ability to operate effectively in ambiguous environments and provide structure where required. Strong commercial awareness and ability to balance delivery priorities, risks and business outcomes. Knowledge of Trade Finance, Supply Chain Finance, Transaction Banking or Corporate Banking would be advantageous. Experience using Agile delivery methodologies and tools such as Jira would be beneficial. Why NatWest There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed. We will only accept workers operating via an Umbrella engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Our client works with the FMCG sector, and based near Paignton. They are looking for an experienced Senior HR Advisor to join our dynamic Human Resources team. If you are passionate about HR and eager to drive positive employee relations, recruitment strategies, and the implementation of HR policies and systems, then we want to hear from you! This is a 'hands on'/ getting 'stuck in' role The role: As a Senior HR Advisor, you will play a key role in the development and execution of our HR initiatives. Your primary responsibilities will include overseeing employee relations, managing recruitment processes, implementing HR policies, mentoring / supervising the HR administrator Key aspects include Provide guidance and expertise on a range of HR issues including employee relations, conflict resolution, performance management, and employee engagement etc Act as a point of contact for employees and managers, offering support and advice to ensure the effective resolution of HR-related matters. Lead recruitment campaigns, including job posting, candidate screening, interviewing, and onboarding processes. Design and deliver training sessions related to HR practices and policy adherence to all levels of the organisation. Collaborate with management to develop and implement HR strategies that align with business objectives. Develop, review, and update HR policies and procedures to maintain compliance with regulatory requirements. Participate in HR projects Provide reports and analyses as needed to track key HR metrics and inform decision-making. Support HR administration Coach and develop the the junior HR member Requirements CIPD would be an advantage. Minimum of 3 years of HR/ ER experience Experience in FMCG sector or similar Outstanding communication and interpersonal skills, with the ability to engage effectively at all levels within the organisation. Proficient in Microsoft Office and HR software programs. What they offer - A solid career in a reputable company. - A supportive and collaborative workplace. - Competitive salary and benefits package. - Opportunities for professional development - An autonomous role with plenty of challenges and projects This is a site based role
Jun 13, 2026
Full time
Our client works with the FMCG sector, and based near Paignton. They are looking for an experienced Senior HR Advisor to join our dynamic Human Resources team. If you are passionate about HR and eager to drive positive employee relations, recruitment strategies, and the implementation of HR policies and systems, then we want to hear from you! This is a 'hands on'/ getting 'stuck in' role The role: As a Senior HR Advisor, you will play a key role in the development and execution of our HR initiatives. Your primary responsibilities will include overseeing employee relations, managing recruitment processes, implementing HR policies, mentoring / supervising the HR administrator Key aspects include Provide guidance and expertise on a range of HR issues including employee relations, conflict resolution, performance management, and employee engagement etc Act as a point of contact for employees and managers, offering support and advice to ensure the effective resolution of HR-related matters. Lead recruitment campaigns, including job posting, candidate screening, interviewing, and onboarding processes. Design and deliver training sessions related to HR practices and policy adherence to all levels of the organisation. Collaborate with management to develop and implement HR strategies that align with business objectives. Develop, review, and update HR policies and procedures to maintain compliance with regulatory requirements. Participate in HR projects Provide reports and analyses as needed to track key HR metrics and inform decision-making. Support HR administration Coach and develop the the junior HR member Requirements CIPD would be an advantage. Minimum of 3 years of HR/ ER experience Experience in FMCG sector or similar Outstanding communication and interpersonal skills, with the ability to engage effectively at all levels within the organisation. Proficient in Microsoft Office and HR software programs. What they offer - A solid career in a reputable company. - A supportive and collaborative workplace. - Competitive salary and benefits package. - Opportunities for professional development - An autonomous role with plenty of challenges and projects This is a site based role
Logistics Co-ordinator An industry-leading, award-winning Brand Experience and Live Events group is seeking a highly organised Logistics Co-ordinator. Based near Oswestry, this central support role sits within a demanding, reactive logistics team. You will work closely with the Crew & Logistics Manager and the wider warehouse teams to support seamless daily operations. Key Responsibilities Project Support: Assist with planning, booking, and evaluating logistics operations across external projects. Stakeholder Liaison: Coordinate with internal teams, suppliers, crew, transport companies, and customers. Process Improvement: Help implement best-practice logistics and crewing principles to boost operational and financial performance. Fleet Management: Manage in-house vehicles, ensuring maintenance, safety checks, and logs remain up to date. System Administration: Utilize industry-specific platforms (such as Team Track and Current RMS) to manage job data. Query Resolution: Serve as the go-to contact for project and production managers regarding crew and transport bookings. Travel Booking: Coordinate travel arrangements for staff across various departments. Leadership Cover: Cover the Crewing and Logistics Manager during absences, including handling courier bookings. Bay Coordination: Coordinate with Warehouse and Service/Prep teams to assign loading and unloading bays. Hands-on Logistics: Oversee and assist with loading/unloading vehicles safely, ensuring loads are strapped and secured. Operational Flexibility: Support warehouse operations and handle occasional out-of-hours courier queries when required. What We Are Looking For Experience: Proven track record in a fast-paced operations or logistics environment. Skills: High level of organisation, strong attention to detail, and a solid understanding of UK geography. Communication: Excellent stakeholder communication skills with a calm, adaptable approach under pressure. Abilities: Strong administration, IT, and numeracy skills, with the ability to manage multiple project schedules simultaneously. Mindset: Proactive, solution-focused, and comfortable meeting strict deadlines. Desirable: Knowledge of the live events sector, production processes, or import/export administration is advantageous but not essential.
Jun 13, 2026
Full time
Logistics Co-ordinator An industry-leading, award-winning Brand Experience and Live Events group is seeking a highly organised Logistics Co-ordinator. Based near Oswestry, this central support role sits within a demanding, reactive logistics team. You will work closely with the Crew & Logistics Manager and the wider warehouse teams to support seamless daily operations. Key Responsibilities Project Support: Assist with planning, booking, and evaluating logistics operations across external projects. Stakeholder Liaison: Coordinate with internal teams, suppliers, crew, transport companies, and customers. Process Improvement: Help implement best-practice logistics and crewing principles to boost operational and financial performance. Fleet Management: Manage in-house vehicles, ensuring maintenance, safety checks, and logs remain up to date. System Administration: Utilize industry-specific platforms (such as Team Track and Current RMS) to manage job data. Query Resolution: Serve as the go-to contact for project and production managers regarding crew and transport bookings. Travel Booking: Coordinate travel arrangements for staff across various departments. Leadership Cover: Cover the Crewing and Logistics Manager during absences, including handling courier bookings. Bay Coordination: Coordinate with Warehouse and Service/Prep teams to assign loading and unloading bays. Hands-on Logistics: Oversee and assist with loading/unloading vehicles safely, ensuring loads are strapped and secured. Operational Flexibility: Support warehouse operations and handle occasional out-of-hours courier queries when required. What We Are Looking For Experience: Proven track record in a fast-paced operations or logistics environment. Skills: High level of organisation, strong attention to detail, and a solid understanding of UK geography. Communication: Excellent stakeholder communication skills with a calm, adaptable approach under pressure. Abilities: Strong administration, IT, and numeracy skills, with the ability to manage multiple project schedules simultaneously. Mindset: Proactive, solution-focused, and comfortable meeting strict deadlines. Desirable: Knowledge of the live events sector, production processes, or import/export administration is advantageous but not essential.
Financial Systems Project Manager Location: Gloucestershire (Hybrid Working) Contract: Fixed-Term Contract - 6 Months Hours: 37.5 hours per week, Monday to Friday, 9:00am - 5:30pm The Role We are seeking an experienced Financial Systems Project Manager to lead the implementation and upgrade of our finance systems. This is a key project role responsible for ensuring the successful delivery of a suite of financial systems that meet the needs of the organisation, are implemented effectively, and are delivered on time. Working closely with Finance, wider business teams, and external software suppliers, you will manage all stages of the project lifecycle, including planning, data migration, user acceptance testing (UAT), training, go-live, and post-implementation support. Key Responsibilities Lead the finance systems implementation project from planning through to successful completion. Develop and manage detailed project plans, timelines, and deliverables in collaboration with internal stakeholders and external suppliers. Coordinate and oversee data migration, user acceptance testing (UAT), training programmes, issue resolution, and go-live activities. Track, manage, and escalate project risks, issues, and actions to ensure timely resolution. Facilitate regular project meetings, documenting outcomes, actions, and decisions. Manage project communications across the organisation, ensuring stakeholders remain informed of progress and key milestones. Support colleagues across the business with UAT activities and user training. Ensure all project documentation is maintained accurately and provides a clear audit trail. Manage post-implementation support and project closure activities. Promote best practice in health and safety and sustainable ways of working. About You Essential Skills & Experience Project Management qualification or equivalent experience. Significant experience managing projects, ideally involving finance system implementations. Strong analytical and reconciliation skills. Advanced Microsoft Excel skills. Experience working with finance software and ERP systems. Excellent organisational skills with strong attention to detail. Ability to manage multiple stakeholders and work collaboratively across departments. Strong problem-solving skills and the ability to resolve complex system issues. Excellent communication and relationship-building skills. Desirable Skills & Experience Qualified or part-qualified accountant (ACA, ACCA, CIMA, CIPFA) or qualified by experience. Experience working within a medium-sized organisation. Understanding of financial processing, accounting, and reporting. Experience delivering training sessions and workshops to non-finance users. What's Required A proactive and hands-on approach to project delivery. Confidence working with colleagues at all levels and external suppliers. Ability to work to deadlines and manage competing priorities. Willingness to travel occasionally to other UK sites when required.
Jun 13, 2026
Contractor
Financial Systems Project Manager Location: Gloucestershire (Hybrid Working) Contract: Fixed-Term Contract - 6 Months Hours: 37.5 hours per week, Monday to Friday, 9:00am - 5:30pm The Role We are seeking an experienced Financial Systems Project Manager to lead the implementation and upgrade of our finance systems. This is a key project role responsible for ensuring the successful delivery of a suite of financial systems that meet the needs of the organisation, are implemented effectively, and are delivered on time. Working closely with Finance, wider business teams, and external software suppliers, you will manage all stages of the project lifecycle, including planning, data migration, user acceptance testing (UAT), training, go-live, and post-implementation support. Key Responsibilities Lead the finance systems implementation project from planning through to successful completion. Develop and manage detailed project plans, timelines, and deliverables in collaboration with internal stakeholders and external suppliers. Coordinate and oversee data migration, user acceptance testing (UAT), training programmes, issue resolution, and go-live activities. Track, manage, and escalate project risks, issues, and actions to ensure timely resolution. Facilitate regular project meetings, documenting outcomes, actions, and decisions. Manage project communications across the organisation, ensuring stakeholders remain informed of progress and key milestones. Support colleagues across the business with UAT activities and user training. Ensure all project documentation is maintained accurately and provides a clear audit trail. Manage post-implementation support and project closure activities. Promote best practice in health and safety and sustainable ways of working. About You Essential Skills & Experience Project Management qualification or equivalent experience. Significant experience managing projects, ideally involving finance system implementations. Strong analytical and reconciliation skills. Advanced Microsoft Excel skills. Experience working with finance software and ERP systems. Excellent organisational skills with strong attention to detail. Ability to manage multiple stakeholders and work collaboratively across departments. Strong problem-solving skills and the ability to resolve complex system issues. Excellent communication and relationship-building skills. Desirable Skills & Experience Qualified or part-qualified accountant (ACA, ACCA, CIMA, CIPFA) or qualified by experience. Experience working within a medium-sized organisation. Understanding of financial processing, accounting, and reporting. Experience delivering training sessions and workshops to non-finance users. What's Required A proactive and hands-on approach to project delivery. Confidence working with colleagues at all levels and external suppliers. Ability to work to deadlines and manage competing priorities. Willingness to travel occasionally to other UK sites when required.
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
Jun 13, 2026
Full time
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
Hard FM Supervisor Job Description We are looking for a motivated, professional, and experienced Supervisor to join our team within a Hard FM and Property Maintenance environment. The successful candidate will have strong technical knowledge, a recognised qualification in their trade, and a proactive, customer-focused approach. This role requires excellent communication skills, leadership ability, and a commitment to delivering high-quality maintenance services. Applicants must maintain a professional appearance and attitude at all times and be courteous when dealing with clients, colleagues, tenants, and contractors. Please note that all successful applicants will be required to pass an Enhanced DBS check. Key Responsibilities Maintain regular communication with the Call Centre and Client, providing updates on work progress and overall delivery. Build and maintain positive working relationships with clients and building users, ensuring they are informed of schedules, progress, and next steps. Liaise closely with the office team and Resource Controller to ensure all works programmes are effectively managed and updated. Supervise, support, and develop operatives, ensuring they have the necessary technical skills, training, and organisational support to perform effectively. Assist the Contract Manager with the scoping, pricing, planning, and delivery of works when required. Monitor works on site to ensure tasks are completed safely, efficiently, professionally, and within agreed timescales. Carry out quality inspections on completed works, documenting findings and reporting any issues for prompt resolution. Provide technical support to the Resource Controller and wider operational team. Promote and enforce Health & Safety standards at all times, including delivering toolbox talks, site assessments, and team training sessions. Conduct scaffold inspections where required and maintain accurate scaffold register records. Carry out day-to-day supervisory duties including site inspections, safety observations, quality checks, and supporting operatives and subcontractors. Resolve complex maintenance issues professionally while seeking guidance from senior management when necessary. Participate in the out-of-hours emergency call-out rota, acting as both an operative and escalation point where needed. Support the induction and ongoing development of new employees, ensuring they fully understand company standards, client expectations, and operational procedures. Skills & Competencies Minimum of 3 years experience within a Property Maintenance or Hard FM environment carrying out reactive maintenance and planned preventative maintenance (PPM). Strong technical background and supervisory experience within Hard FM services. Ability to recruit, induct, mentor, and develop staff effectively. Capable of acting as the technical lead for maintenance-related works and providing practical solutions. Strong leadership and coaching skills with the ability to drive high standards and quality performance. Comfortable working in a fast-paced and evolving environment. Excellent communication and interpersonal skills with the ability to engage professionally at all levels. Well organised with strong time management and scheduling skills. Practical understanding and application of Health & Safety procedures and regulations. Competent in Microsoft Office, particularly Excel, and able to use internal systems effectively. Ability to record and analyse information, identify recurring issues, and implement improvements. Team-oriented mindset with a willingness to share knowledge and support colleagues. Qualifications SSSTS Health & Safety qualification (Desirable) PASMA and Scaffold Inspection certification (or willingness to undertake training) CSCS Card or equivalent accreditation (Desirable) Full UK Driving Licence Experience & Knowledge Strong technical knowledge of Hard FM services (Essential) Experience completing statutory PPM tasks (Desirable) Working knowledge of SFG20 standards (Desirable) Understanding of building maintenance methods, procedures, legislation, and industry regulations Previous experience working within a Property Maintenance environment (Essential) Good IT literacy and experience using maintenance management systems Ability to manage and communicate planned schedules of work effectively Confident communicator capable of working with clients, colleagues, tenants, and subcontractors at all levels
Jun 13, 2026
Full time
Hard FM Supervisor Job Description We are looking for a motivated, professional, and experienced Supervisor to join our team within a Hard FM and Property Maintenance environment. The successful candidate will have strong technical knowledge, a recognised qualification in their trade, and a proactive, customer-focused approach. This role requires excellent communication skills, leadership ability, and a commitment to delivering high-quality maintenance services. Applicants must maintain a professional appearance and attitude at all times and be courteous when dealing with clients, colleagues, tenants, and contractors. Please note that all successful applicants will be required to pass an Enhanced DBS check. Key Responsibilities Maintain regular communication with the Call Centre and Client, providing updates on work progress and overall delivery. Build and maintain positive working relationships with clients and building users, ensuring they are informed of schedules, progress, and next steps. Liaise closely with the office team and Resource Controller to ensure all works programmes are effectively managed and updated. Supervise, support, and develop operatives, ensuring they have the necessary technical skills, training, and organisational support to perform effectively. Assist the Contract Manager with the scoping, pricing, planning, and delivery of works when required. Monitor works on site to ensure tasks are completed safely, efficiently, professionally, and within agreed timescales. Carry out quality inspections on completed works, documenting findings and reporting any issues for prompt resolution. Provide technical support to the Resource Controller and wider operational team. Promote and enforce Health & Safety standards at all times, including delivering toolbox talks, site assessments, and team training sessions. Conduct scaffold inspections where required and maintain accurate scaffold register records. Carry out day-to-day supervisory duties including site inspections, safety observations, quality checks, and supporting operatives and subcontractors. Resolve complex maintenance issues professionally while seeking guidance from senior management when necessary. Participate in the out-of-hours emergency call-out rota, acting as both an operative and escalation point where needed. Support the induction and ongoing development of new employees, ensuring they fully understand company standards, client expectations, and operational procedures. Skills & Competencies Minimum of 3 years experience within a Property Maintenance or Hard FM environment carrying out reactive maintenance and planned preventative maintenance (PPM). Strong technical background and supervisory experience within Hard FM services. Ability to recruit, induct, mentor, and develop staff effectively. Capable of acting as the technical lead for maintenance-related works and providing practical solutions. Strong leadership and coaching skills with the ability to drive high standards and quality performance. Comfortable working in a fast-paced and evolving environment. Excellent communication and interpersonal skills with the ability to engage professionally at all levels. Well organised with strong time management and scheduling skills. Practical understanding and application of Health & Safety procedures and regulations. Competent in Microsoft Office, particularly Excel, and able to use internal systems effectively. Ability to record and analyse information, identify recurring issues, and implement improvements. Team-oriented mindset with a willingness to share knowledge and support colleagues. Qualifications SSSTS Health & Safety qualification (Desirable) PASMA and Scaffold Inspection certification (or willingness to undertake training) CSCS Card or equivalent accreditation (Desirable) Full UK Driving Licence Experience & Knowledge Strong technical knowledge of Hard FM services (Essential) Experience completing statutory PPM tasks (Desirable) Working knowledge of SFG20 standards (Desirable) Understanding of building maintenance methods, procedures, legislation, and industry regulations Previous experience working within a Property Maintenance environment (Essential) Good IT literacy and experience using maintenance management systems Ability to manage and communicate planned schedules of work effectively Confident communicator capable of working with clients, colleagues, tenants, and subcontractors at all levels
Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP) 40,000 - 45,000 + Training + Progression Central London / Hybrid Permanent Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team. This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness. You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience. There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow. The Role You'll be responsible for: Acting as the senior escalation point for complex support issues Supporting and mentoring Tier 1 Engineers Troubleshooting Microsoft 365, Azure and infrastructure issues Investigating and responding to security alerts from SOC / SIEM platforms Supporting Cisco Meraki networking environments Managing issues through to resolution with clear customer communication throughout Identifying recurring technical or service trends and helping improve processes Producing documentation and knowledge sharing material Working closely with Service Desk Management and senior technical teams Escalating to Tier 3 teams where required Technical Environment Microsoft 365 Azure Windows Server / Active Directory Cisco Meraki Endpoint Manager / Intune MFA / Security tooling SIEM / EDR platforms Hyper-V Windows, Mac, iPhone and Android device support What They're Looking For Previous experience in a 2nd Line Support or Escalation role within an MSP environment Strong Microsoft technology experience Excellent communication and customer-facing skills Someone proactive, organised and calm under pressure Ability to prioritise multiple issues effectively Commercial awareness and a customer-first mindset A team player who enjoys mentoring and improving service standards Someone ambitious who wants to continue developing their career Why Join? Award-winning MSP and Microsoft Solutions Partner Strong technical and collaborative culture Weekly formal training and paid certifications Hybrid working Exposure to modern cloud, security and AI technologies Clear progression opportunities Friendly, highly experienced engineering team If you're an experienced MSP Support Engineer looking for a role where you can build credibility, influence service delivery and progress your career beyond traditional support, we'd love to hear from you.
Jun 13, 2026
Full time
Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP) 40,000 - 45,000 + Training + Progression Central London / Hybrid Permanent Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team. This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness. You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience. There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow. The Role You'll be responsible for: Acting as the senior escalation point for complex support issues Supporting and mentoring Tier 1 Engineers Troubleshooting Microsoft 365, Azure and infrastructure issues Investigating and responding to security alerts from SOC / SIEM platforms Supporting Cisco Meraki networking environments Managing issues through to resolution with clear customer communication throughout Identifying recurring technical or service trends and helping improve processes Producing documentation and knowledge sharing material Working closely with Service Desk Management and senior technical teams Escalating to Tier 3 teams where required Technical Environment Microsoft 365 Azure Windows Server / Active Directory Cisco Meraki Endpoint Manager / Intune MFA / Security tooling SIEM / EDR platforms Hyper-V Windows, Mac, iPhone and Android device support What They're Looking For Previous experience in a 2nd Line Support or Escalation role within an MSP environment Strong Microsoft technology experience Excellent communication and customer-facing skills Someone proactive, organised and calm under pressure Ability to prioritise multiple issues effectively Commercial awareness and a customer-first mindset A team player who enjoys mentoring and improving service standards Someone ambitious who wants to continue developing their career Why Join? Award-winning MSP and Microsoft Solutions Partner Strong technical and collaborative culture Weekly formal training and paid certifications Hybrid working Exposure to modern cloud, security and AI technologies Clear progression opportunities Friendly, highly experienced engineering team If you're an experienced MSP Support Engineer looking for a role where you can build credibility, influence service delivery and progress your career beyond traditional support, we'd love to hear from you.
Senior Payroll Officer - Leeds - Perm Your new company You'll be joining a well established and people focused organisation with a reputation for operational excellence and a supportive working culture based in Leeds. The business places real value on accuracy, collaboration and continuous improvement, offering a stable environment where payroll is seen as a critical function supporting both employees and leadership. With accessible facilities and a strong employee benefits package, this is a workplace that invests in its people and long term success. Your new role Take end-to-end responsibility for delivering accurate and timely payroll across multiple pay cycles. Process payroll changes including new starters, leavers and contractual variations Calculate and administer statutory payments such as SSP, SMP, SPP, PAYE and National Insurance Prepare and distribute payslips in line with agreed deadlines Manage holiday calculations, payments and employee queries Ensure ongoing compliance with payroll legislation and statutory requirements Administer pension processes including auto-enrolment, Local Government schemes and associated deductions Act as a key point of contact for payroll queries, providing clear explanations and resolutions. Support internal and external audits through reconciliations, reporting and documentation Liaise with external payroll and system providers to resolve issues and maintain service standards Assist with payroll system upgrades, testing and continuous process improvement initiatives Produce payroll and workforce reports to support operational and strategic decision making Support the Payroll Manager with period end activities and monthly close processes What you'll need to succeed Proven experience in a payroll role within a fast paced, high volume environment Strong working knowledge of UK payroll legislation and statutory payments Experience administering pensions and payroll deductions Confidence performing manual calculations where required Strong IT skills, particularly Microsoft Excel and payroll systems Highly organised with excellent attention to detail and the ability to manage competing deadlines Strong communication skills with the confidence to engage with employees and senior stakeholders A proactive, positive attitude and commitment to delivering excellent customer service CIPP qualification or working towards certification (desirable but not essential) What you'll get in return You'll receive a competitive salary and the opportunity to be part of a collaborative and supportive team. Benefits include a company pension scheme, 25 days annual leave plus bank holidays, and free onsite parking. This role offers both stability and the chance to further develop your payroll expertise within a respected organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 13, 2026
Full time
Senior Payroll Officer - Leeds - Perm Your new company You'll be joining a well established and people focused organisation with a reputation for operational excellence and a supportive working culture based in Leeds. The business places real value on accuracy, collaboration and continuous improvement, offering a stable environment where payroll is seen as a critical function supporting both employees and leadership. With accessible facilities and a strong employee benefits package, this is a workplace that invests in its people and long term success. Your new role Take end-to-end responsibility for delivering accurate and timely payroll across multiple pay cycles. Process payroll changes including new starters, leavers and contractual variations Calculate and administer statutory payments such as SSP, SMP, SPP, PAYE and National Insurance Prepare and distribute payslips in line with agreed deadlines Manage holiday calculations, payments and employee queries Ensure ongoing compliance with payroll legislation and statutory requirements Administer pension processes including auto-enrolment, Local Government schemes and associated deductions Act as a key point of contact for payroll queries, providing clear explanations and resolutions. Support internal and external audits through reconciliations, reporting and documentation Liaise with external payroll and system providers to resolve issues and maintain service standards Assist with payroll system upgrades, testing and continuous process improvement initiatives Produce payroll and workforce reports to support operational and strategic decision making Support the Payroll Manager with period end activities and monthly close processes What you'll need to succeed Proven experience in a payroll role within a fast paced, high volume environment Strong working knowledge of UK payroll legislation and statutory payments Experience administering pensions and payroll deductions Confidence performing manual calculations where required Strong IT skills, particularly Microsoft Excel and payroll systems Highly organised with excellent attention to detail and the ability to manage competing deadlines Strong communication skills with the confidence to engage with employees and senior stakeholders A proactive, positive attitude and commitment to delivering excellent customer service CIPP qualification or working towards certification (desirable but not essential) What you'll get in return You'll receive a competitive salary and the opportunity to be part of a collaborative and supportive team. Benefits include a company pension scheme, 25 days annual leave plus bank holidays, and free onsite parking. This role offers both stability and the chance to further develop your payroll expertise within a respected organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Vitae Financial Recruitment Limited
Hertford, Hertfordshire
Accounts Payable SupervisorNear Hertford / Welwyn Garden City, HertfordshireFull-Time (1-2 days at home after onboarding period)£35,000 - £40,000 (Depending on experience) + Benefits - 25 days Holidays - Flexibility around core hours.We are currently recruiting for an experienced and proactive Accounts Payable Supervisor to join this fantastic market-leading business near Hertford / Welwyn Garden City.This is an excellent opportunity for a strong experienced Accounts Payable professional who enjoys working within a fast-paced, high-volume, forward-thinking, collaborative environment and is looking to take the next step in their career. The successful candidate will supervise one member of staff and play a key role in driving process improvements, reporting enhancements and maintaining high standards across the AP function.Although the business processes a high volume of invoices, there is a relatively low level of manual posting due to the use of automated invoice processing systems and streamlined workflows.The RoleReporting into the Finance Manager, responsibilities will include: Supervising and supporting one Accounts Payable team member Overseeing the end-to-end Accounts Payable process across a high volume of invoices Ensuring invoices are processed accurately and within agreed timelines Managing supplier statement reconciliations and resolving invoice or payment discrepancies Handling supplier and internal stakeholder queries in a professional and timely manner Supporting payment runs and month-end activities Monitoring KPIs and helping to drive team performance Reviewing and improving AP processes, controls, systems, and reporting Supporting system enhancements and automation initiatives Collaborating with other departments to improve finance processes and efficiencies Maintaining strong attention to detail and ensuring compliance with internal proceduresAbout You:We are looking for an experienced Accounts Payable professional who takes pride in their work and has a proactive mindset.The ideal candidate: Must have extensive previous experience working within Accounts Payable / Purchase Ledger You will have experience using automated invoice processing systems and ERP platforms Ideally a background as a Senior Accounts Payable / Purchase Ledger Specialist, AP Team Leader, or similar Strong reconciliation and query resolution experience Excellent organisational skills and exceptional attention to detail A track record of improving processes, reporting, or systems Strong communication skills with the ability to build relationships across the business A positive, hands-on approach and the ability to work independently when required Good Excel and systems skillsPrevious supervisory experience would be highly advantageous, although this is not essential. We would also welcome applications from experienced AP professionals who are ready to step into their first supervisory role.What's on Offer A supportive and collaborative working environment The opportunity to influence and improve processes Career development opportunities Exposure to a busy and commercially focused finance function Competitive salary and benefits package Hybrid working options available following onboardingIf you are an experienced Accounts Payable professional looking for a new challenge within a growing and fast-paced business, we would love to hear from you. PLEASE ENSURE YOU ADD THE FOLLOWING TO YOUR CV or Covering Letter Your Location / Address (Town) Current Salary Notice PeriodAGY - Vitae Financial RecruitmentWe Exist To Be Different - Membership NOT Registration
Jun 13, 2026
Full time
Accounts Payable SupervisorNear Hertford / Welwyn Garden City, HertfordshireFull-Time (1-2 days at home after onboarding period)£35,000 - £40,000 (Depending on experience) + Benefits - 25 days Holidays - Flexibility around core hours.We are currently recruiting for an experienced and proactive Accounts Payable Supervisor to join this fantastic market-leading business near Hertford / Welwyn Garden City.This is an excellent opportunity for a strong experienced Accounts Payable professional who enjoys working within a fast-paced, high-volume, forward-thinking, collaborative environment and is looking to take the next step in their career. The successful candidate will supervise one member of staff and play a key role in driving process improvements, reporting enhancements and maintaining high standards across the AP function.Although the business processes a high volume of invoices, there is a relatively low level of manual posting due to the use of automated invoice processing systems and streamlined workflows.The RoleReporting into the Finance Manager, responsibilities will include: Supervising and supporting one Accounts Payable team member Overseeing the end-to-end Accounts Payable process across a high volume of invoices Ensuring invoices are processed accurately and within agreed timelines Managing supplier statement reconciliations and resolving invoice or payment discrepancies Handling supplier and internal stakeholder queries in a professional and timely manner Supporting payment runs and month-end activities Monitoring KPIs and helping to drive team performance Reviewing and improving AP processes, controls, systems, and reporting Supporting system enhancements and automation initiatives Collaborating with other departments to improve finance processes and efficiencies Maintaining strong attention to detail and ensuring compliance with internal proceduresAbout You:We are looking for an experienced Accounts Payable professional who takes pride in their work and has a proactive mindset.The ideal candidate: Must have extensive previous experience working within Accounts Payable / Purchase Ledger You will have experience using automated invoice processing systems and ERP platforms Ideally a background as a Senior Accounts Payable / Purchase Ledger Specialist, AP Team Leader, or similar Strong reconciliation and query resolution experience Excellent organisational skills and exceptional attention to detail A track record of improving processes, reporting, or systems Strong communication skills with the ability to build relationships across the business A positive, hands-on approach and the ability to work independently when required Good Excel and systems skillsPrevious supervisory experience would be highly advantageous, although this is not essential. We would also welcome applications from experienced AP professionals who are ready to step into their first supervisory role.What's on Offer A supportive and collaborative working environment The opportunity to influence and improve processes Career development opportunities Exposure to a busy and commercially focused finance function Competitive salary and benefits package Hybrid working options available following onboardingIf you are an experienced Accounts Payable professional looking for a new challenge within a growing and fast-paced business, we would love to hear from you. PLEASE ENSURE YOU ADD THE FOLLOWING TO YOUR CV or Covering Letter Your Location / Address (Town) Current Salary Notice PeriodAGY - Vitae Financial RecruitmentWe Exist To Be Different - Membership NOT Registration
Small Works Manager, £45,000, Peterborough, Permanent role Your new company We are seeking an experienced Small Works Manager to oversee the delivery of maintenance projects and minor works within a secure, operational environment near Peterborough. This is an excellent opportunity for a technically strong facilities or project professional who thrives in a fast-paced, compliance-driven setting. In this role, you will lead the planning, coordination, and delivery of small works and maintenance activities, ensuring they are completed safely, on time, and to a high standard. You'll play a key role in managing stakeholders, driving performance across suppliers, and ensuring value for money across projects. Your new role Manage the delivery of planned and reactive small works projectsEnsure full compliance with statutory regulations and safe systems of work Review and approve Risk Assessments and Method Statements (RAMS) Monitor contractor and supply chain performance to drive quality and efficiency Act as a single point of contact (SPOC) for end-user queries and issue resolution Build strong relationships with stakeholders and respond to technical queries and complaints Oversee cost control, budgeting, and commercial performance Support forward maintenance planning and continuous improvement initiatives Ensure adherence to key compliance areas such as asbestos and legionella management What you'll need to succeed Proven experience in facilities management, maintenance, or small works project deliveryStrong technical knowledge of building services and compliance requirements Experience managing contractors and multidisciplinary teams Solid understanding of health & safety regulations (e.g., working at height, confined spaces) Excellent stakeholder management, communication, and problem-solving skills Commercially aware with the ability to manage budgets and drive efficiencies Highly organised, proactive, and able to manage multiple priorities Desirable: Level 4 qualification in Facilities Management (or equivalent experience) HNC/HND in Building, Mechanical, or FM-related discipline Membership of a relevant professional body (e.g., IWFM) Additional Requirements Ability to obtain and maintain SC (Security Check) Clearance What you'll get in return Salary up to £45,000 6% matched pension contribution25 days annual leave Private medical cover (single) One professional subscription paid annually Opportunity to work in a varied, impactful role within a complex operational environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 13, 2026
Full time
Small Works Manager, £45,000, Peterborough, Permanent role Your new company We are seeking an experienced Small Works Manager to oversee the delivery of maintenance projects and minor works within a secure, operational environment near Peterborough. This is an excellent opportunity for a technically strong facilities or project professional who thrives in a fast-paced, compliance-driven setting. In this role, you will lead the planning, coordination, and delivery of small works and maintenance activities, ensuring they are completed safely, on time, and to a high standard. You'll play a key role in managing stakeholders, driving performance across suppliers, and ensuring value for money across projects. Your new role Manage the delivery of planned and reactive small works projectsEnsure full compliance with statutory regulations and safe systems of work Review and approve Risk Assessments and Method Statements (RAMS) Monitor contractor and supply chain performance to drive quality and efficiency Act as a single point of contact (SPOC) for end-user queries and issue resolution Build strong relationships with stakeholders and respond to technical queries and complaints Oversee cost control, budgeting, and commercial performance Support forward maintenance planning and continuous improvement initiatives Ensure adherence to key compliance areas such as asbestos and legionella management What you'll need to succeed Proven experience in facilities management, maintenance, or small works project deliveryStrong technical knowledge of building services and compliance requirements Experience managing contractors and multidisciplinary teams Solid understanding of health & safety regulations (e.g., working at height, confined spaces) Excellent stakeholder management, communication, and problem-solving skills Commercially aware with the ability to manage budgets and drive efficiencies Highly organised, proactive, and able to manage multiple priorities Desirable: Level 4 qualification in Facilities Management (or equivalent experience) HNC/HND in Building, Mechanical, or FM-related discipline Membership of a relevant professional body (e.g., IWFM) Additional Requirements Ability to obtain and maintain SC (Security Check) Clearance What you'll get in return Salary up to £45,000 6% matched pension contribution25 days annual leave Private medical cover (single) One professional subscription paid annually Opportunity to work in a varied, impactful role within a complex operational environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Position; WAREHOUSE TEAM LEADER PM shift Location; Peterborough Salary; 13.50 - 19.00 per hour Our client is looking for a forward thinking team leader to join their team within a manufacturing environment working with their client based on site managing a team of operatives to ensure shift targets are met on a daily basis The role; Reporting directly into the Shift manager you will be responsible for organising the hourly control of projects within your team ensuring shift targets are efficiently and effectively controlled and customer demands are met. AM Shift - Mon - Fri - 06:00am - 15:00pm PM Shift - Mon - Wed - 13:30pm - 01:00am / Thurs - 13:30pm - 23:00pm This role is based on the PM shift, but flexibility for the other shift is required when the business needs it. Main responsibilities; Organise the hour-to-hour function of given projects and assignments ensuring your team are briefed and suitably equipped to carry out all shift requirements. Complete any project set ups required throughout the shift as required including liaising with the customer when required by phone and email. Support the customer and supervisor with resolutions to any queries or concerns raised. Ensure all shift staff are full briefed and understand shift requirements before and during the shift. Ensure skill training updates are given to the Shift Management for inclusion in staff skill matrix. Ensure effective communication within the team, and to the shift manager and customer. Carry out the required shift audits. If required assist operatives in shift work to ensure targets and projects are completed in required time frame. Ensure all shift paperwork is completed on time and to the required standard for all projects. About you; Knowledge of MS Office packages with excellent written and spoken English required. Excellent organisational skills with a proven record of managing teams and shifts. Happy to work shifts and having a flexibility to working hours to ensure projects are completed. Required; Positive and self motivated with a 'can-do' attitude Logistics and Import and export documentation experience an advantage. Happy working split shifts Team leader experience and knowledge of managing teams Key words; Supply Chain, Logistics, warehousing, team leader, supervisor, management, logistics, quality INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jun 13, 2026
Full time
Position; WAREHOUSE TEAM LEADER PM shift Location; Peterborough Salary; 13.50 - 19.00 per hour Our client is looking for a forward thinking team leader to join their team within a manufacturing environment working with their client based on site managing a team of operatives to ensure shift targets are met on a daily basis The role; Reporting directly into the Shift manager you will be responsible for organising the hourly control of projects within your team ensuring shift targets are efficiently and effectively controlled and customer demands are met. AM Shift - Mon - Fri - 06:00am - 15:00pm PM Shift - Mon - Wed - 13:30pm - 01:00am / Thurs - 13:30pm - 23:00pm This role is based on the PM shift, but flexibility for the other shift is required when the business needs it. Main responsibilities; Organise the hour-to-hour function of given projects and assignments ensuring your team are briefed and suitably equipped to carry out all shift requirements. Complete any project set ups required throughout the shift as required including liaising with the customer when required by phone and email. Support the customer and supervisor with resolutions to any queries or concerns raised. Ensure all shift staff are full briefed and understand shift requirements before and during the shift. Ensure skill training updates are given to the Shift Management for inclusion in staff skill matrix. Ensure effective communication within the team, and to the shift manager and customer. Carry out the required shift audits. If required assist operatives in shift work to ensure targets and projects are completed in required time frame. Ensure all shift paperwork is completed on time and to the required standard for all projects. About you; Knowledge of MS Office packages with excellent written and spoken English required. Excellent organisational skills with a proven record of managing teams and shifts. Happy to work shifts and having a flexibility to working hours to ensure projects are completed. Required; Positive and self motivated with a 'can-do' attitude Logistics and Import and export documentation experience an advantage. Happy working split shifts Team leader experience and knowledge of managing teams Key words; Supply Chain, Logistics, warehousing, team leader, supervisor, management, logistics, quality INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Senior Project Manager We are looking for a Senior Project Manager to join our Rail team. We are looking for a Senior Project Manager who has previous experience of being delivery focussed on large scale Telecoms/Commissioning projects, working closely with our Engineers, commercial teams and other areas of the business to manage and direct a large scale, complex high value project. The Senior Project Manager will be expected to develop and manage large teams with accountability for Health and Safety, Quality, Financial Performance and Operational Delivery. Key Deliverables - Provide delivery focussed office & customer site-based work as required to ensure project delivery complies with prevailing quality, safety, and environmental standards and regulations within specified timescales and to budget, in accordance with Telent and client Quality Environment Health and Safety (QEHS) procedures. - Develop consistent project delivery and reporting processes to ensure delivery of assigned projects in accordance with Telent, client QEHS and contractual processes, including regular review and checks - Will ensure the implementation of consistent governance and controls to report project Key Performance Indicators (KPI's) to key stakeholders, highlighting and managing all risks & issues and their mitigations throughout the project lifecycle - Act as an escalation point for project issues, coordinating resolution with the project team, client and stakeholders - Solving complex problems takes a broad perspective to identify innovative solutions. - Utilise industry best practices, techniques, standards and Project Management tools to optimise project delivery, - Identifying for improvement in project performance and instigating continuous improvement action plans - Will be the key stakeholder in managing Business Change - Will be the principle point of customer escalation for allocated projects - Will be required to provide oversight for the installation and commissioning of specified products and/or services Responsibilities - Accountable for the delivery of a large re-signalling project, having experience of previous major commissioning projects. - Accountable for correct implementation of the Client, and Telent QEHS procedures, which includes Telent staff and sub-contractors assigned to the project - Accountable for successful end to end delivery of allocated projects. - Dealing with change requests, claims etc - Lead a team of engineers to ensure project delivery. (not line management) - Ensure client project scopes and objectives are determined and defined - Ensure the ongoing management of the Project Execution/Mobilisation Plan. - Creating and ensuring ongoing management of the Project Plan. - Ensure adequate and competent staff are identified and assigned (internal and external). - Will be required to deliver and direct highly complex strategic projects - Ensure financial controls are in place to manage projects within agreed budgets - May be required to coordinate logistics plans to meet the delivery programme - Will ensure standard project documentation is produced and stored on designated system - Accountable for ensuring client change control processes are as specified and change events are recorded and submitted to the customer - Will be required to undertake regular Site Safety Inspections on specified project as per the project inspection calendar set by the Health, Safety and Environment (HSE) Manager. - Ensure successful site handovers - Ensure the setup of stage gate meetings such as project kick off meetings, project gate reviews (design, start on construction), project close out sessions as defined in the Project Execution/Mobilisation Plan - Will be required to report financial performance of assigned projects, including managing financial performance through designated system - Will ensure the implementation of Principal Contractor (PC) License and QEHS procedures to assigned projects. - Providing support to bid submissions including Project Plans, Risks, Actions, Issues, Decisions (RAID) log and method statement responses as required. - Encourages and ensures collaboration with Project Stakeholders - Manage direct reports in line with HR policies, procedures and business processes Skill Requirements - Previously managed large scale delivery projects within a Telecoms Commissioning environment. - Dealt with Change requests, Claims etc - Confident in dealing with people at all levels within the project lifecycle. - Used to working with various teams across the business to ensure delivery. - Bachelor's Degree in a Technical or Project Management related field or equivalent experience. Formal PM Qualification (APM, PMP, Prince 2) or equivalent experience. - Excellent knowledge of Microsoft packages - Strong people management and excellent leadership skills - Excellent presentation skills - Demonstrable experience of project management within highly complex strategic projects, using project management tools - Sound Knowledge of Quality, Health, Safety and Environment regulations - Excellent knowledge of Profit & Loss accounts and cash flow forecasting - Ability to direct teams in large complex environments - Excellent time management - Experience of managing complex customer and end user relationships - Good knowledge of project management and continuous improvement methodologies - Good knowledge of Document Management methodologies - Good knowledge of the prevailing main set of regulations for managing the health, safety and welfare of projects in the/a designated business sector - Excellent financial and commercial experience of managing multi-million-pound business critical projects We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Car Allowance - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Jun 13, 2026
Full time
Senior Project Manager We are looking for a Senior Project Manager to join our Rail team. We are looking for a Senior Project Manager who has previous experience of being delivery focussed on large scale Telecoms/Commissioning projects, working closely with our Engineers, commercial teams and other areas of the business to manage and direct a large scale, complex high value project. The Senior Project Manager will be expected to develop and manage large teams with accountability for Health and Safety, Quality, Financial Performance and Operational Delivery. Key Deliverables - Provide delivery focussed office & customer site-based work as required to ensure project delivery complies with prevailing quality, safety, and environmental standards and regulations within specified timescales and to budget, in accordance with Telent and client Quality Environment Health and Safety (QEHS) procedures. - Develop consistent project delivery and reporting processes to ensure delivery of assigned projects in accordance with Telent, client QEHS and contractual processes, including regular review and checks - Will ensure the implementation of consistent governance and controls to report project Key Performance Indicators (KPI's) to key stakeholders, highlighting and managing all risks & issues and their mitigations throughout the project lifecycle - Act as an escalation point for project issues, coordinating resolution with the project team, client and stakeholders - Solving complex problems takes a broad perspective to identify innovative solutions. - Utilise industry best practices, techniques, standards and Project Management tools to optimise project delivery, - Identifying for improvement in project performance and instigating continuous improvement action plans - Will be the key stakeholder in managing Business Change - Will be the principle point of customer escalation for allocated projects - Will be required to provide oversight for the installation and commissioning of specified products and/or services Responsibilities - Accountable for the delivery of a large re-signalling project, having experience of previous major commissioning projects. - Accountable for correct implementation of the Client, and Telent QEHS procedures, which includes Telent staff and sub-contractors assigned to the project - Accountable for successful end to end delivery of allocated projects. - Dealing with change requests, claims etc - Lead a team of engineers to ensure project delivery. (not line management) - Ensure client project scopes and objectives are determined and defined - Ensure the ongoing management of the Project Execution/Mobilisation Plan. - Creating and ensuring ongoing management of the Project Plan. - Ensure adequate and competent staff are identified and assigned (internal and external). - Will be required to deliver and direct highly complex strategic projects - Ensure financial controls are in place to manage projects within agreed budgets - May be required to coordinate logistics plans to meet the delivery programme - Will ensure standard project documentation is produced and stored on designated system - Accountable for ensuring client change control processes are as specified and change events are recorded and submitted to the customer - Will be required to undertake regular Site Safety Inspections on specified project as per the project inspection calendar set by the Health, Safety and Environment (HSE) Manager. - Ensure successful site handovers - Ensure the setup of stage gate meetings such as project kick off meetings, project gate reviews (design, start on construction), project close out sessions as defined in the Project Execution/Mobilisation Plan - Will be required to report financial performance of assigned projects, including managing financial performance through designated system - Will ensure the implementation of Principal Contractor (PC) License and QEHS procedures to assigned projects. - Providing support to bid submissions including Project Plans, Risks, Actions, Issues, Decisions (RAID) log and method statement responses as required. - Encourages and ensures collaboration with Project Stakeholders - Manage direct reports in line with HR policies, procedures and business processes Skill Requirements - Previously managed large scale delivery projects within a Telecoms Commissioning environment. - Dealt with Change requests, Claims etc - Confident in dealing with people at all levels within the project lifecycle. - Used to working with various teams across the business to ensure delivery. - Bachelor's Degree in a Technical or Project Management related field or equivalent experience. Formal PM Qualification (APM, PMP, Prince 2) or equivalent experience. - Excellent knowledge of Microsoft packages - Strong people management and excellent leadership skills - Excellent presentation skills - Demonstrable experience of project management within highly complex strategic projects, using project management tools - Sound Knowledge of Quality, Health, Safety and Environment regulations - Excellent knowledge of Profit & Loss accounts and cash flow forecasting - Ability to direct teams in large complex environments - Excellent time management - Experience of managing complex customer and end user relationships - Good knowledge of project management and continuous improvement methodologies - Good knowledge of Document Management methodologies - Good knowledge of the prevailing main set of regulations for managing the health, safety and welfare of projects in the/a designated business sector - Excellent financial and commercial experience of managing multi-million-pound business critical projects We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Car Allowance - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Electronics & Software Design Manager South Wales - M4 Corridor 70,000 - 85,000 Yolk Recruitment is managing a new opportunity for an Electronics Design Manager to join a growing advanced technology business with a strong record of developing, manufacturing and launching complex electronic products into global markets. This is a future proof business, the creator of a technology that defines a sector and that continues to invest in advancing their competitive lead, in new product development, manufacturing capability and future technologies. This is a leadership role for someone who can get the best out of an experienced electronics and embedded firmware team, keep projects moving, improve how work is planned and delivered, and still support technical decision making when problems need support to resolve. You'll be leading teams of electronics and embedded firmware engineers, supporting new product development, existing product improvement, regulatory readiness and transfer into manufacture, in an environment that welcomes new ideas. This is what you'll be doing as Electronics Design Manager You'll take responsibility for the day-to-day leadership and development of a mixed electronics and embedded firmware team, giving engineers the structure, support and challenge needed to deliver high quality work. You'll lead, coach and develop, driving project delivery across NPD, NPI, sustaining engineering, obsolescence and cost reduction activity. You'll help engineers work through technical problems by asking the right questions and organising a clear route to resolution, not expected to simply take on the problems yourself. You'll work closely with internal teams across development, manufacturing, quality, regulatory, compliance and project delivery, while also supporting supplier and contract manufacturer communication The experience you'll bring to the team A background in electronics, hardware, embedded systems, firmware or a closely related discipline Experience leading, managing or mentoring engineers in product development and electronics, hardware, embedded software or firmware. The role would suit someone who has worked in a regulated, safety-critical or highly controlled product development environment, although the most important thing is an understanding of why process, documentation, traceability and controlled delivery matter. And this is what you'll get in return Attractive salary DOE Annual salary review 10% combined company pension Flexible start/finish around core hours 25 days holiday + bank holidays Company bonus Ongoing training and development Career development opportunities Are you up to the challenge? If you're an Electronics Design Manager, Electronics Manager, Hardware Manager, Embedded Systems Manager or technical leader looking for a role where you can stay close to the engineering detail while developing a team and improving delivery, apply now.
Jun 13, 2026
Full time
Electronics & Software Design Manager South Wales - M4 Corridor 70,000 - 85,000 Yolk Recruitment is managing a new opportunity for an Electronics Design Manager to join a growing advanced technology business with a strong record of developing, manufacturing and launching complex electronic products into global markets. This is a future proof business, the creator of a technology that defines a sector and that continues to invest in advancing their competitive lead, in new product development, manufacturing capability and future technologies. This is a leadership role for someone who can get the best out of an experienced electronics and embedded firmware team, keep projects moving, improve how work is planned and delivered, and still support technical decision making when problems need support to resolve. You'll be leading teams of electronics and embedded firmware engineers, supporting new product development, existing product improvement, regulatory readiness and transfer into manufacture, in an environment that welcomes new ideas. This is what you'll be doing as Electronics Design Manager You'll take responsibility for the day-to-day leadership and development of a mixed electronics and embedded firmware team, giving engineers the structure, support and challenge needed to deliver high quality work. You'll lead, coach and develop, driving project delivery across NPD, NPI, sustaining engineering, obsolescence and cost reduction activity. You'll help engineers work through technical problems by asking the right questions and organising a clear route to resolution, not expected to simply take on the problems yourself. You'll work closely with internal teams across development, manufacturing, quality, regulatory, compliance and project delivery, while also supporting supplier and contract manufacturer communication The experience you'll bring to the team A background in electronics, hardware, embedded systems, firmware or a closely related discipline Experience leading, managing or mentoring engineers in product development and electronics, hardware, embedded software or firmware. The role would suit someone who has worked in a regulated, safety-critical or highly controlled product development environment, although the most important thing is an understanding of why process, documentation, traceability and controlled delivery matter. And this is what you'll get in return Attractive salary DOE Annual salary review 10% combined company pension Flexible start/finish around core hours 25 days holiday + bank holidays Company bonus Ongoing training and development Career development opportunities Are you up to the challenge? If you're an Electronics Design Manager, Electronics Manager, Hardware Manager, Embedded Systems Manager or technical leader looking for a role where you can stay close to the engineering detail while developing a team and improving delivery, apply now.
Stage 1 & 2 Complaints Officer Location: 2 days a week work from home Salary: 22.00 - 28.00phr umbrella dependent on experience Contract: Full-Time, 6 month initial contract Important Application Criteria Please note: We are only able to consider applications from candidates who have previous complaints experience within Social Housing, Local Government, Council Housing, Housing Associations, ALMOs, or the Housing Ombudsman Service. Applicants without relevant housing, council or Ombudsman complaints experience will unfortunately not be shortlisted for this position. About the Role I am seeking an experienced Stage 1 & 2 Complaints Officer to join a busy housing complaints team. This role will be responsible for managing formal complaints from initial investigation through to resolution, ensuring responses are clear, accurate, customer-focused and completed within required timescales. You will work closely with residents, contractors, repairs teams, housing officers, senior managers and external stakeholders to investigate complaints, identify service failures and support positive outcomes for customers. Key Responsibilities Manage Stage 1 and Stage 2 complaints in line with organisational policy and statutory timescales. Investigate complaints relating to housing, repairs, maintenance, disrepair, damp and mould, tenancy services and customer service. Draft high-quality complaint responses that are clear, professional and evidence-based. Liaise with internal departments, contractors and external partners to obtain information and resolve complaints. Identify service failures and recommend appropriate remedies, including compensation where required. Handle escalated complaints, Member Enquiries and Housing Ombudsman-related cases. Maintain accurate complaint records on CRM and housing management systems. Monitor complaint deadlines and ensure cases are progressed within agreed timescales. Support service improvement by identifying trends, recurring issues and lessons learned. Provide excellent customer service when dealing with residents, including vulnerable customers and complex cases. Essential Requirements Previous experience managing Stage 1 and Stage 2 complaints within a housing, council, local authority, ALMO, housing association or Ombudsman environment. Strong knowledge of housing complaints processes and complaint handling best practice. Experience investigating complex complaints and producing written responses. Excellent written and verbal communication skills. Ability to manage high-volume caseloads and meet strict deadlines. Experience liaising with residents, contractors, repairs teams and senior stakeholders. Strong attention to detail and accurate record keeping. Ability to remain calm and professional when dealing with challenging conversations. Desirable Experience Experience handling Housing Ombudsman cases. Knowledge of the Housing Ombudsman Complaint Handling Code. Experience with repairs, disrepair, damp and mould, planned works or housing maintenance complaints. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar. Understanding of compensation, remedies and service failure assessment.
Jun 13, 2026
Contractor
Stage 1 & 2 Complaints Officer Location: 2 days a week work from home Salary: 22.00 - 28.00phr umbrella dependent on experience Contract: Full-Time, 6 month initial contract Important Application Criteria Please note: We are only able to consider applications from candidates who have previous complaints experience within Social Housing, Local Government, Council Housing, Housing Associations, ALMOs, or the Housing Ombudsman Service. Applicants without relevant housing, council or Ombudsman complaints experience will unfortunately not be shortlisted for this position. About the Role I am seeking an experienced Stage 1 & 2 Complaints Officer to join a busy housing complaints team. This role will be responsible for managing formal complaints from initial investigation through to resolution, ensuring responses are clear, accurate, customer-focused and completed within required timescales. You will work closely with residents, contractors, repairs teams, housing officers, senior managers and external stakeholders to investigate complaints, identify service failures and support positive outcomes for customers. Key Responsibilities Manage Stage 1 and Stage 2 complaints in line with organisational policy and statutory timescales. Investigate complaints relating to housing, repairs, maintenance, disrepair, damp and mould, tenancy services and customer service. Draft high-quality complaint responses that are clear, professional and evidence-based. Liaise with internal departments, contractors and external partners to obtain information and resolve complaints. Identify service failures and recommend appropriate remedies, including compensation where required. Handle escalated complaints, Member Enquiries and Housing Ombudsman-related cases. Maintain accurate complaint records on CRM and housing management systems. Monitor complaint deadlines and ensure cases are progressed within agreed timescales. Support service improvement by identifying trends, recurring issues and lessons learned. Provide excellent customer service when dealing with residents, including vulnerable customers and complex cases. Essential Requirements Previous experience managing Stage 1 and Stage 2 complaints within a housing, council, local authority, ALMO, housing association or Ombudsman environment. Strong knowledge of housing complaints processes and complaint handling best practice. Experience investigating complex complaints and producing written responses. Excellent written and verbal communication skills. Ability to manage high-volume caseloads and meet strict deadlines. Experience liaising with residents, contractors, repairs teams and senior stakeholders. Strong attention to detail and accurate record keeping. Ability to remain calm and professional when dealing with challenging conversations. Desirable Experience Experience handling Housing Ombudsman cases. Knowledge of the Housing Ombudsman Complaint Handling Code. Experience with repairs, disrepair, damp and mould, planned works or housing maintenance complaints. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar. Understanding of compensation, remedies and service failure assessment.
Elizabeth Michael Associates Ltd
Nottingham, Nottinghamshire
Business Development Manager NG15, Nottingham Monday Friday 9am 5pm £30,000 - £37,000 + Bonus Job Purpose The purpose of this role is to grow the organisation s healthcare agency and community care services by identifying and securing new business opportunities across the health and social care sector. The role will build strong relationships with key stakeholders, develops referral pathways and converts opportunities into new contracts. Working closely with Recruitment, Operations and Compliance teams, the role ensures services are delivered safely, effectively and in line with client needs. The role is responsible for supporting business growth, meeting revenue targets and maintaining high standards of quality, compliance and safeguarding. Job Duties To generate and secure new business opportunities across the UK health and social care market Develop contracts and referral pathways for community care and healthcare staffing services Build and maintain relationships with key stakeholders including case managers, deputies, commissioners, local authorities, hospitals and providers Manage the full sales cycle from prospecting through to proposal, negotiation and contract award Maintain CRM records, pipeline reporting and sales forecasts Support bids and tenders, including responses, pricing and mobilisation planning Identify client needs and deliver compliant solutions aligned with service capacity Work with Recruitment, Operations and Compliance teams to meet client demand, onboard clients and maintain service quality Monitor market trends and competitor activity to support growth and promote services through campaigns and events Deliver revenue targets while ensuring compliance with regulations, safeguarding, confidentiality and governance standards Follow pricing, contracting and credit control processes and support invoice resolution Maintain accurate client records and promote quality, safety, equality, diversity and inclusion Key Skills Required Strong knowledge of health and social care (commissioning, providers, compliance, staffing models) Excellent communication, negotiation and stakeholder relationship skills Commercially aware with strong attention to detail Target driven, resilient and able to manage competing priorities independently Collaborative, customer-focused and professionally presented Values led, ethical, and committed to safeguarding and high-quality care EMA25
Jun 13, 2026
Full time
Business Development Manager NG15, Nottingham Monday Friday 9am 5pm £30,000 - £37,000 + Bonus Job Purpose The purpose of this role is to grow the organisation s healthcare agency and community care services by identifying and securing new business opportunities across the health and social care sector. The role will build strong relationships with key stakeholders, develops referral pathways and converts opportunities into new contracts. Working closely with Recruitment, Operations and Compliance teams, the role ensures services are delivered safely, effectively and in line with client needs. The role is responsible for supporting business growth, meeting revenue targets and maintaining high standards of quality, compliance and safeguarding. Job Duties To generate and secure new business opportunities across the UK health and social care market Develop contracts and referral pathways for community care and healthcare staffing services Build and maintain relationships with key stakeholders including case managers, deputies, commissioners, local authorities, hospitals and providers Manage the full sales cycle from prospecting through to proposal, negotiation and contract award Maintain CRM records, pipeline reporting and sales forecasts Support bids and tenders, including responses, pricing and mobilisation planning Identify client needs and deliver compliant solutions aligned with service capacity Work with Recruitment, Operations and Compliance teams to meet client demand, onboard clients and maintain service quality Monitor market trends and competitor activity to support growth and promote services through campaigns and events Deliver revenue targets while ensuring compliance with regulations, safeguarding, confidentiality and governance standards Follow pricing, contracting and credit control processes and support invoice resolution Maintain accurate client records and promote quality, safety, equality, diversity and inclusion Key Skills Required Strong knowledge of health and social care (commissioning, providers, compliance, staffing models) Excellent communication, negotiation and stakeholder relationship skills Commercially aware with strong attention to detail Target driven, resilient and able to manage competing priorities independently Collaborative, customer-focused and professionally presented Values led, ethical, and committed to safeguarding and high-quality care EMA25
Customer Service Advisor Team Lead Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scales What you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 13, 2026
Seasonal
Customer Service Advisor Team Lead Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scales What you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Senior Facilities Manager Location: Wembley, North West London Salary: 65,000 - 70,000 depending on experience Job Type: Permanent About the Role: We are seeking an experienced Senior Facilities Manager to lead the operational delivery of Facilities Management services across a diverse multi-site commercial estate portfolio. This is a senior leadership position responsible for ensuring the effective management of Hard and Soft FM services, contractor performance, compliance, estate standards and operational excellence across multiple sites. Working closely with the Head of Service, you will provide operational leadership across the wider FM function, overseeing facilities operations, project coordination, contractor management and shared service resources. This role offers the opportunity to make a significant impact within a fast-paced commercial landlord environment, driving continuous improvement while ensuring safe, compliant and efficient estate operations. Key Responsibilities Lead the operational delivery of Hard and Soft FM services across a multi-site commercial estate portfolio, ensuring high standards of service, safety and performance. Oversee planned and reactive maintenance, ensuring operational continuity and effective resolution of service issues across all sites. Manage FM contractors and in-house teams, monitoring performance against KPIs, SLAs and service standards while driving continuous improvement. Take ownership of health, safety and compliance across the estate, including RAMS, permits to work, audits and corrective actions. Coordinate operational activity across live environments, working closely with the Projects Manager to manage refurbishments, capital works and infrastructure projects with minimal disruption. Control operational expenditure and support effective budget management across FM services and contractor spend. Drive service improvements, identifying risks, inefficiencies and opportunities to enhance estate operations. Build strong relationships with occupiers, contractors and stakeholders to support effective communication and service delivery across the estate. Key Requirements: Proven experience managing multi-site Facilities Management operations within commercial property, estate management or landlord environments. Strong leadership experience across both Hard and Soft FM services. Demonstrable experience managing FM teams, contractors and outsourced service providers. Strong knowledge of Health & Safety legislation, compliance management and contractor control processes. Experience coordinating Facilities Management operations alongside refurbishment, infrastructure, lifecycle or capital projects. Excellent stakeholder management and communication skills. Experience managing operational budgets, contractor expenditure and service performance. Ability to operate effectively within fast-paced environments with multiple competing priorities. Strong organisational, problem-solving and decision-making capabilities. Full UK driving licence. Desirable: IOSH or NEBOSH qualification. IWFM qualification or equivalent professional experience. Experience using CAFM systems. Experience implementing operational improvement and service transformation initiatives. What's on Offer: Competitive salary and benefits package. Opportunity to lead Facilities Management operations across a diverse commercial estate portfolio. High-profile role with significant operational responsibility and autonomy. Exposure to major refurbishment, infrastructure and capital works programmes. Career progression opportunities within a growing and dynamic property environment. Collaborative and supportive leadership team. The opportunity to drive operational excellence and make a tangible impact across a large-scale commercial estate.
Jun 13, 2026
Full time
Senior Facilities Manager Location: Wembley, North West London Salary: 65,000 - 70,000 depending on experience Job Type: Permanent About the Role: We are seeking an experienced Senior Facilities Manager to lead the operational delivery of Facilities Management services across a diverse multi-site commercial estate portfolio. This is a senior leadership position responsible for ensuring the effective management of Hard and Soft FM services, contractor performance, compliance, estate standards and operational excellence across multiple sites. Working closely with the Head of Service, you will provide operational leadership across the wider FM function, overseeing facilities operations, project coordination, contractor management and shared service resources. This role offers the opportunity to make a significant impact within a fast-paced commercial landlord environment, driving continuous improvement while ensuring safe, compliant and efficient estate operations. Key Responsibilities Lead the operational delivery of Hard and Soft FM services across a multi-site commercial estate portfolio, ensuring high standards of service, safety and performance. Oversee planned and reactive maintenance, ensuring operational continuity and effective resolution of service issues across all sites. Manage FM contractors and in-house teams, monitoring performance against KPIs, SLAs and service standards while driving continuous improvement. Take ownership of health, safety and compliance across the estate, including RAMS, permits to work, audits and corrective actions. Coordinate operational activity across live environments, working closely with the Projects Manager to manage refurbishments, capital works and infrastructure projects with minimal disruption. Control operational expenditure and support effective budget management across FM services and contractor spend. Drive service improvements, identifying risks, inefficiencies and opportunities to enhance estate operations. Build strong relationships with occupiers, contractors and stakeholders to support effective communication and service delivery across the estate. Key Requirements: Proven experience managing multi-site Facilities Management operations within commercial property, estate management or landlord environments. Strong leadership experience across both Hard and Soft FM services. Demonstrable experience managing FM teams, contractors and outsourced service providers. Strong knowledge of Health & Safety legislation, compliance management and contractor control processes. Experience coordinating Facilities Management operations alongside refurbishment, infrastructure, lifecycle or capital projects. Excellent stakeholder management and communication skills. Experience managing operational budgets, contractor expenditure and service performance. Ability to operate effectively within fast-paced environments with multiple competing priorities. Strong organisational, problem-solving and decision-making capabilities. Full UK driving licence. Desirable: IOSH or NEBOSH qualification. IWFM qualification or equivalent professional experience. Experience using CAFM systems. Experience implementing operational improvement and service transformation initiatives. What's on Offer: Competitive salary and benefits package. Opportunity to lead Facilities Management operations across a diverse commercial estate portfolio. High-profile role with significant operational responsibility and autonomy. Exposure to major refurbishment, infrastructure and capital works programmes. Career progression opportunities within a growing and dynamic property environment. Collaborative and supportive leadership team. The opportunity to drive operational excellence and make a tangible impact across a large-scale commercial estate.
Employee Relations Specialist Full Time, Permanent, Hybrid (Bedford), 50,000 per annum Let's be honest - employee relations can be one of the most challenging, nuanced and important parts of any People function. It asks a lot of you: judgement, resilience, empathy, clarity and the confidence to help others navigate difficult situations well. If that's the kind of work you're good at - and the kind of work you care about - this could be a brilliant next step. We're looking for an Employee Relations Specialist who can bring both expertise and humanity to complex workplace issues. This is not a background role. You'll be in the thick of it - working through sensitive casework, helping managers think clearly, keeping the right stakeholders close, and making sure issues move forward with pace, fairness and good judgement. Some days will be busy. Some conversations will be hard. But if you're someone who can bring calm to complexity, hold your ground when it matters and help people find a way through, you'll make a real difference here. What this role will ask of you You'll take ownership of a varied range of employee relations cases from the first conversation through to resolution, making sure they are handled fairly, thoughtfully and without unnecessary drift. You'll work across multiple priorities at pace, keeping a clear grip on risk, detail, communication and progress. You'll give practical, balanced advice to managers and senior colleagues so they can make sound decisions, even when the issues are sensitive or complex. You'll help managers build confidence, not just by giving answers, but by coaching them through the thinking and helping them handle people issues well for themselves. You'll keep the right people informed at the right time, including the Senior People team, so risks are understood, decisions are aligned and cases keep moving. You'll spot themes and patterns in casework and use that insight to help improve how things are done in the future. You'll support a consistent, fair and legally sound approach to employee relations, while keeping the colleague experience firmly in view. You'll play your part in shaping a People service that is trusted, responsive and always looking for better ways to work. What will help you do this really well You've already built solid employee relations experience and feel comfortable handling complex casework across a wide range of issues. You know employment law well - but more importantly, you know how to apply it in a way that is practical, balanced and grounded in real situations. You bring sound judgement, credibility and a steady approach, especially when conversations are difficult or there are competing views in the room. You're comfortable working at pace and managing a busy caseload, while still paying attention to the detail that matters. You communicate clearly, keep stakeholders updated and know when to escalate or involve others to help move things forward. You enjoy helping managers grow in confidence and capability, and you build strong relationships that make honest, constructive conversations possible. You're someone who notices patterns, sees what could be better and wants to help shape a stronger future, not just manage the here and now. If you're looking for a role where your judgement will be trusted, your voice will matter and your work will genuinely shape better outcomes for colleagues and managers, this could be exactly the kind of move you've been waiting for. It's a role with pace, complexity and real accountability - but also one where you can influence how things are done, build trust across the organisation and help create a stronger, more confident future for employee relations. If that sounds like your kind of challenge, we'd love to hear from you. bpha reserves the right to close this vacancy early if we receive sufficient applications or identify a suitable candidate before the advertised closing date.
Jun 13, 2026
Full time
Employee Relations Specialist Full Time, Permanent, Hybrid (Bedford), 50,000 per annum Let's be honest - employee relations can be one of the most challenging, nuanced and important parts of any People function. It asks a lot of you: judgement, resilience, empathy, clarity and the confidence to help others navigate difficult situations well. If that's the kind of work you're good at - and the kind of work you care about - this could be a brilliant next step. We're looking for an Employee Relations Specialist who can bring both expertise and humanity to complex workplace issues. This is not a background role. You'll be in the thick of it - working through sensitive casework, helping managers think clearly, keeping the right stakeholders close, and making sure issues move forward with pace, fairness and good judgement. Some days will be busy. Some conversations will be hard. But if you're someone who can bring calm to complexity, hold your ground when it matters and help people find a way through, you'll make a real difference here. What this role will ask of you You'll take ownership of a varied range of employee relations cases from the first conversation through to resolution, making sure they are handled fairly, thoughtfully and without unnecessary drift. You'll work across multiple priorities at pace, keeping a clear grip on risk, detail, communication and progress. You'll give practical, balanced advice to managers and senior colleagues so they can make sound decisions, even when the issues are sensitive or complex. You'll help managers build confidence, not just by giving answers, but by coaching them through the thinking and helping them handle people issues well for themselves. You'll keep the right people informed at the right time, including the Senior People team, so risks are understood, decisions are aligned and cases keep moving. You'll spot themes and patterns in casework and use that insight to help improve how things are done in the future. You'll support a consistent, fair and legally sound approach to employee relations, while keeping the colleague experience firmly in view. You'll play your part in shaping a People service that is trusted, responsive and always looking for better ways to work. What will help you do this really well You've already built solid employee relations experience and feel comfortable handling complex casework across a wide range of issues. You know employment law well - but more importantly, you know how to apply it in a way that is practical, balanced and grounded in real situations. You bring sound judgement, credibility and a steady approach, especially when conversations are difficult or there are competing views in the room. You're comfortable working at pace and managing a busy caseload, while still paying attention to the detail that matters. You communicate clearly, keep stakeholders updated and know when to escalate or involve others to help move things forward. You enjoy helping managers grow in confidence and capability, and you build strong relationships that make honest, constructive conversations possible. You're someone who notices patterns, sees what could be better and wants to help shape a stronger future, not just manage the here and now. If you're looking for a role where your judgement will be trusted, your voice will matter and your work will genuinely shape better outcomes for colleagues and managers, this could be exactly the kind of move you've been waiting for. It's a role with pace, complexity and real accountability - but also one where you can influence how things are done, build trust across the organisation and help create a stronger, more confident future for employee relations. If that sounds like your kind of challenge, we'd love to hear from you. bpha reserves the right to close this vacancy early if we receive sufficient applications or identify a suitable candidate before the advertised closing date.