5 jobs found

Are you skilled in speaking German? Do you enjoy helping customers solve problems whilst giving the best service? If you answered yes to those, this could be a great fit! Customer Service Advisor - German Speaking, If you speak one of these languages, get in touch. Looking to build your career in a fast-paced, global environment? We're hiring a Customer Service Advisor - German Speaking to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels. This is a fantastic opportunity for someone with a passion for customer service who enjoys problem-solving, working with people, and being part of a high-performing team in a modern call centre environment. The Role As a Customer Service Advisor - German Speaking you will be supporting customers with travel-related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care. Location: Edinburgh (1 Lochrin Square) Hours: Full-time, 37.5 hours per week Salary: 26,800 + monthly incentives Key Responsibilities Deliver high-quality customer service via phone, chat, and email in both German and English Handle customer queries and resolve issues from start to finish Work in a fast-paced call centre environment, managing multiple interactions at once Communicate clearly and confidently across all channels Meet and exceed KPIs and performance targets Collaborate with team members to improve service delivery and processes What We're Looking For Previous experience in customer service, ideally within a call centre Fluent in German and English (written and spoken) - essential Strong communication and problem-solving skills Ability to multitask and manage multiple chats efficiently Comfortable working towards targets in a customer service environment Positive, adaptable, and eager to learn What's on Offer 33 days annual leave including bank holidays Monthly performance bonus and referral incentives Health cash plan and wellbeing support Enhanced family policies and life insurance Hybrid working options (performance-based) On-site gym and discounted fitness memberships Ongoing training and clear career progression opportunities Regular team events, incentives, and recognition programmes centre and customer service Customer Service Advisor - Special Language Speakers Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

German-Speaking Customer Service Advisor Join A Fun, Travel-Loving Team in Edinburgh! Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want You ! Edinburgh 26800 & Monthly bonus up to 70 per month Why You'll Love it here as a German-Speaking Customer Service Advisor: 33 days annual leave (including bank holidays Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities What You'll Do as a German-Speaking Customer Service Advisor: Help customers with travel enquiries via phone, chat, and email Solve problems with empathy and efficiency Stay updated on promotions and policies Support your team on projects and huddles What You'll Bring as a German-Speaking Customer Service Advisor Fluent in English and German (written and verbal). Strong communication and problem-solving skills Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. When and Where as a German-Speaking Customer Service Advisor: German line hours: Mon-Sun, 8 AM - 5pm Edinburgh - Onsite Start Date: June & July 2026 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Russian-Speaking Customer Service Advisor Join A Fun, Travel-Loving Team in Edinburgh! Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want You ! Edinburgh 26800 & Monthly bonus up to 70 per month Why You'll Love it here as a Russian-Speaking Customer Service Advisor 33 days annual leave (including bank holidays Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities What You'll Do as a Russian-Speaking Customer Service Advisor Help customers with travel enquiries via phone, chat, and email Solve problems with empathy and efficiency Stay updated on promotions and policies Support your team on projects and huddles What You'll Bring as a Russian-Speaking Customer Service Advisor Fluent in English and Russian (written and verbal). Strong communication and problem-solving skills Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. When and Where as a Russian-Speaking Customer Service Advisor : Russian line hours: Mon-Sun, 8 AM - 5pm Edinburgh - Onsite Start Date: June & July 2026 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

German-Speaking Customer Service Advisor Join A Fun, Travel-Loving Team in Edinburgh! Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want You ! Edinburgh £26800 & Monthly bonus up to £70 per month Why You'll Love it here as a German-Speaking Customer Service Advisor: 33 days annual leave (including bank holidays Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities What You'll Do as a German-Speaking Customer Service Advisor: Help customers with travel enquiries via phone, chat, and email Solve problems with empathy and efficiency Stay updated on promotions and policies Support your team on projects and huddles What You'll Bring as a German-Speaking Customer Service Advisor Fluent in English and German (written and verbal). Strong communication and problem-solving skills Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. When and Where as a German-Speaking Customer Service Advisor: German line hours: Mon-Sun, 8 AM - 5pm Edinburgh - Onsite Start Date: June & July 2026 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

German Customer Support Specialist £30,000 - £35,000 Hybrid Working - 3 Days Office Based / 2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Specialist to join their growing operations team. This is a great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working closely with internal teams, you'll help maintain a smooth customer experience while supporting day-to-day operational activity. Key Responsibilities: Manage incoming customer queries via internal systems and ticketing tools Provide support to German and English-speaking customers Troubleshoot and resolve issues, escalating where necessary Support account administration and system updates Maintain accurate records and internal documentation Assist with reporting and tracking of key operational activity Monitor trends and highlight recurring issues or improvements Support testing and quality checks following system updates or changes Work closely with internal teams across Operations, Product, and Customer Experience Share customer insight to support service improvements What We're Looking For: Previous experience in a customer service or client-facing role Fluent German and English (written and spoken) Strong communication and organisational skills High attention to detail and accuracy Confident using Microsoft Office and internal systems Ability to work in a fast-paced environment Proactive and solutions-focused approach Strong time management and ability to prioritise workload Desirable: Experience with CRM or ticketing systems Background in technology or SaaS environments Further education or relevant qualifications Why Apply? Hybrid working for better work-life balance Join a growing international business Supportive and collaborative team environment Exposure to global operations and customers Genuine opportunity for development and progression If you're fluent in German and English and enjoy delivering excellent customer support in a dynamic environment, this is a great opportunity to build your career. CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.