537 jobs found

Enjoy 30 days annual leave with this fixed term contract for the next 12 months based in Kidderminster as Compliance Manager. This role offers the chance to manage two compliance officers and to deliver the electrical and gas programmes. You will be working for a well-known housing association that values not only their tenants but every stakeholder within the business, ensuring attention to det click apply for full job details

Large Housing Association seeks a Voids and Lettings Coordinator to elevate the standards in voids, allocations, and lettings processes across the entirety of their portfolio. Responsibilities: Oversee the voids, allocations, and lettings processes, ensuring strict adherence to legislative, regulatory, and contractual requirements. Respond promptly to lettings, allocations, and rehousing enquiries from customers, stakeholders, and colleagues, providing clear and transparent information. Collaborate with housing officers to arrange viewings, manage shortlists, and facilitate the overall letting process in a timely and compliant manner. Managing all lettings and transfers, by working collaboratively with customers and colleagues. Managing the allocations of homes in cases of priority/management transfers - ensuring cases are managed sensitively, in line with policy, and in collaboration with relevant internal and external stakeholders. Support the teams to complete tenancy changes (for example successions, assignments, discretionary tenancies, and mutual exchanges) ensuring best use of the homes. To respond to lettings, allocations and rehousing enquiries from customers, stakeholders, and colleagues, including MP/Councillor enquiries and questions or feedback about services. Minimise re-let times of available homes and work with others (e.g. renew) to review lets against urgent needs e.g. decants. Co-ordinate the completion of all required property processes and documents to allow efficient letting of the property, to include Gas Certificates, Electrical Performance Certificates, EPCs, post inspections, keys, offer letters, etc. Experience and skills: Experience across a range of housing functions such as lettings and allocations, housing options. Solid understanding of housing law and processes related to the allocation of social housing. Customer-focused approach, conducting functions in a sensitive, compliant, responsible, and transparent manner. Detail focused, with the ability to ensure strict compliance with general and scheme specific nomination agreements. Proven experience in delivering excellent customer service with strong interpersonal skills, adhering to best practices and achieving best value. Good working knowledge of appropriate housing, tenancy, property legislation, and industry best practices. £21.59 ph PAYE - £28.55 ph Umbrella

I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association. You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business . You will receive: 18 P/H 3 months worth of work (covering long term sickness) 37 hours a week The successful canddiate will be responsible for: Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement You will need: Experience in a customer facing role with strong face to face and telephone skills You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester Data Entry Social Housing experience (desirable but not essential) Compliance and building safety experience (desirable but not essential) If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)! INDPS

Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This is a hybrid role based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)

Your new company The organisation is a purpose-driven housing provider dedicated to building strong, thriving communities and improving people's lives through quality homes and customer-focused services. With a clear focus on putting customers first, it delivers safe, well-managed housing while ensuring services are fair, transparent, and responsive. The organisation works collaboratively with customers, partners, and regulators to maintain high standards, promote accountability, and continuously improve, all within an inclusive culture built on integrity, respect, and social impact. Your new role We're looking for a highly motivated Complaints & Customer Care Officer (Stage Two) to join our high-performing team. In this role, you'll take ownership of complex customer complaints, delivering fair, balanced, and high-quality outcomes that align with regulatory standards and our commitment to excellent service.You'll play a crucial role in ensuring customers receive thorough investigations and clear resolutions, while supporting compliance with the Housing Ombudsman Code and driving continuous improvement across our services. What you'll need to succeed In this role, you will manage a high-volume caseload of Stage Two complaints, conducting thorough investigations and delivering fair, well-documented outcomes in line with regulatory requirements. You will communicate effectively with customers and stakeholders across multiple channels, produce high-quality response letters, and ensure all cases are accurately recorded. With a strong focus on performance and quality, you will proactively manage risks, prevent escalations, and prioritise your workload to deliver timely, consistent, and customer-focused resolutions. What you'll get in return This role is offering 17.65 per hour including holiday, which is paid on a weekly basis. You will be required to work in office based in Coventry, enabling you to collaborate with the wider team and emerse yourself in the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Site Manager Social Housing Planned Works Contractor Exeter & Taunton Areas Permanent Position Immediate Start Available £43,000 - £45,000 per annum Company Van or Car Allowance Benefits About Us Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We are currently working with a leading social housing contractor who is looking to appoint an experienced Site Manager to oversee planned maintenance and refurbishment works across occupied social housing properties throughout the Exeter and Taunton areas. The Role As Site Manager, you will be responsible for the successful delivery of planned works programmes within the social housing sector. Managing site operations from inception through to completion, you will ensure projects are delivered safely, on time, within budget, and to the highest standards of quality and customer satisfaction. Working closely with residents, subcontractors, client representatives and internal teams, you will play a key role in maintaining excellent health and safety standards while ensuring a positive customer experience throughout the duration of the works. Day-to-Day Responsibilities Managing planned works projects across occupied social housing properties. Overseeing site teams, subcontractors and suppliers to ensure efficient project delivery. Ensuring all works are completed safely, on programme and in accordance with company procedures. Conducting regular site inspections and quality checks. Managing site health and safety compliance and maintaining accurate site records. Delivering site inductions, toolbox talks and safety briefings. Liaising with residents, housing officers and client representatives to provide updates and resolve issues. Monitoring project progress and reporting to Contracts Managers and senior management. Managing materials, labour and subcontractor performance. Ensuring works are completed to agreed specifications and quality standards. Supporting the completion of project documentation, reports and handovers. Promoting excellent customer service and maintaining strong client relationships. Requirements (Skills & Qualifications) Previous experience as a Site Manager within social housing planned works, refurbishment or maintenance projects. Strong knowledge of health and safety legislation and site management procedures. SMSTS (Site Management Safety Training Scheme) certification essential. Valid First Aid at Work certificate essential. CSCS Card. Proven experience managing subcontractors and direct labour teams. Excellent organisational and communication skills. Ability to manage multiple workstreams and meet project deadlines. Strong problem-solving skills and attention to detail. Full UK driving licence. Experience working within occupied social housing environments is highly desirable. What's on Offer Permanent position with immediate start available. £43,000 - £45,000 per annum. Company van or car allowance. Benefits package. Opportunity to work with a well-established and growing social housing contractor. Long-term pipeline of planned works projects. Supportive management team and career progression opportunities. Varied and rewarding role delivering essential improvements to local communities. Please apply or contact Kirsty at Build Recruitment for further details on (phone number removed).

My social Housing contractor is delivering retrofit, refurbishment and planned maintenance projects for local authorities, housing associations and principal contractors across the Yorkshire and surrounding areas Due to continued growth and a strong pipeline of secured work, they are looking to recruit an experienced Site Manager to join their operational team in Sheffield. The Role As a Site Manager, you will be responsible for the day-to-day management of roofing and planned maintenance projects, ensuring works are delivered safely, efficiently, on programme and to the highest quality standards. You will act as the key point of contact on site, coordinating labour, subcontractors, suppliers and client representatives while maintaining excellent health and safety standards. Key Responsibilities • Managing daily site operations from mobilisation through to completion and handover • Supervising direct labour and subcontractors to ensure productivity and quality standards are achieved • Ensuring full compliance with health, safety, environmental and company procedures • Conducting site inductions, toolbox talks and regular safety inspections • Managing project programmes and reporting progress to the Project Manager and senior management team • Coordinating materials, plant and labour requirements • Liaising with clients, residents, housing officers and other stakeholders as required • Maintaining accurate site records, photographs and project documentation • Identifying and resolving site issues to minimise delays and maintain project performance What We're Looking For • Proven experience as a Site Manager within roofing, refurbishment, planned maintenance or construction environments • Strong leadership and people management skills • Excellent organisational and communication abilities • Ability to manage multiple workstreams while maintaining high standards of safety and quality • Experience working within social housing, local authority or housing association frameworks is desirable • Full UK driving licence Essential Qualifications • SMSTS • CSCS Card (Gold or Black only) • First Aid at Work Desirable Qualifications • Temporary Works Awareness • Asbestos Awareness • Scaffold Inspection Qualification

Housing Options Officer Braintree Hybrid (2-3 days per week) Rate: £31.00 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: 36 Hours a week You will assess housing need, provide specialist housing options advice, and play a key role in preventing and relieving homelessness. The role focuses on delivering a frontline, customer-focused housing advice service to individuals and families experiencing housing difficulties. Where prevention options have been exhausted, you will undertake statutory homelessness investigations under Part VII of the Housing Act 1996 (as amended), ensuring legal duties are met and robust s184 decisions are issued within required timescales. What you will do as a Housing Options Officer Provide a frontline housing advice and support service to customers across all tenures (in person and by telephone) Participate in the Housing Options duty rota, including triage and emergency response Take proactive steps to prevent and relieve homelessness through negotiation, referrals, and case management Undertake financial and benefits assessments to support housing decisions Produce and manage Personalised Housing Plans (PHPs), monitoring actions and outcomes Carry out statutory homelessness investigations and issue s184 decision letters within deadlines Liaise with landlords, mortgage providers, social care teams, health services, and voluntary organisations Support access to housing solutions including social housing, private rented sector, supported housing and home ownership options Deliver outreach services, housing surgeries, and attend multi-agency case conferences where required What you will need as a Housing Options Officer Experience working within a housing options or homelessness service Strong understanding of homelessness legislation, particularly Part VII Housing Act 1996 (as amended) Experience producing Personalised Housing Plans (PHPs) Experience writing s184 decision letters Strong communication, interviewing, and interpersonal skills with an empathetic approach Ability to manage a busy caseload and work proactively within a team environment Strong IT and report writing skills Experience using Civica (Abritas) housing system (desirable) Confidence carrying out face-to-face housing options interviews What's on offer for you Competitive hourly rate up to £31.00 (umbrella) Opportunity to join a busy and supportive local authority housing team Hybrid working arrangement following initial training period Chance to make a direct impact in preventing homelessness and supporting vulnerable residents Potential contract extension based on performance and service need Apply now or contact the consultant to discuss this Housing Options Officer opportunity in Essex.

Looking for your next Housing Options contract? An Essex-based local authority is looking for a Housing Options Officer to join their team for a 3-month contract. This role will focus on delivering high-quality frontline homelessness services and progressing cases efficiently. What you'll be doing: Assessing homelessness applications and determining duties under housing legislation Issuing legally robust S184 decisions Progressing prevention and relief cases in line with the Homelessness Reduction Act Creating practical, outcome-focused Personalised Housing Plans What you'll need: Demonstrable local authority experience within Housing Options Strong understanding of statutory homelessness duties and decision-making Able to attend the office 2/3 days a week If you're ready to step into a busy team and make an immediate impact, please send your CV to (url removed) .

For over 60 years this charity has been building a better childhood for all. Research and Development Officer Contract: Permanent Work Pattern: Part Time, 28 hours per week (0.8 FTE) Salary: £27,526 per annum, with annual salary increments for the first three years Location: Homebased - however the organisation have offices in Sheffield, Newton Abbot and Belfast that staff can work from should they choose. The Vacancy For over 20 years, this organisation has been at the forefront of supporting evidence-informed practice in adult social care. They are now looking for a passionate and experienced Research and Development Officer to join their adults' team. This is a fantastic opportunity for a skilled facilitator with strong experience in adult social care (or a related sector, e.g. housing, homelessness, mental health or criminal justice) who is motivated to make a real impact. While the role requires a solid understanding of research and its application, it is not a primary research post-instead, the focus is on translating evidence into meaningful learning and development opportunities. You will play a key role in designing and delivering high-quality learning experiences, including programmes, full-day workshops, webinars, and events, working with diverse audiences such as senior leaders and practitioners. What you'll be doing Designing and delivering engaging learning and development activities for a range of audiences Translating complex research, policy, and legal frameworks into accessible, practical learning Developing high-quality outputs (e.g. publications, tools, and learning resources) Building strong relationships with stakeholders and supporting collaborative projects Managing multiple projects effectively in a varied and fast-paced environment About you The organisation is looking for someone who brings: In-depth knowledge of adult social care, or related sectors such as criminal justice, housing and homelessness, or mental health Experience in facilitation and delivering learning, including workshops and webinars A strong understanding of research, policy, and practice frameworks Skills in knowledge mobilisation, with a passion for co-production and evidence implementation Proven experience in relationship management Excellent communication skills, including confident public speaking The ability to manage competing priorities and work flexibly (including occasional travel and overnight stays) The Organisation The employer works with organisations across the adults and children's social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. Their focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages. For more than 60 years, they have championed the rights and amplified the voice of children and young people in the UK. They interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families. Bringing people and organisations together is fundamental to how they improve the systems that babies, children, young people and their families rely on to thrive. They push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. They are united for better childhoods and brighter futures. The Benefits 30 Days Annual Leave Generous Pension Scheme Cycle to work scheme Flexible Working Winter Holiday Closure & Break Employee Assistance Programme Closing date: 8am, Friday 10th July 2026 Please note that the employer reserves the right to close this vacancy early should they receive a high volume of applications. They encourage interested candidates to submit their applications as soon as possible. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is actively seeking to broaden the diversity of their staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues they work on. No agencies please.

Job Title: Community Housing Officer Location: Dudley Contract: Temporary (6 months) Rates: 25.91 (Umbrella) Job Purpose: To deliver a community focused tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Specific Accountabilities To manage tenancies and the estate environment in a designated housing area (patch) and to be the main front-line contact for tenants and residents for housing and estate management matters. To provide contact, advice, and guidance to customers within the framework of the tenancy agreement in line with policies and procedures and its enforcement, ensuring customer enquiries are dealt with promptly and efficiently, to deal with compliments and complaints and to undertake any investigations and corrective actions as appropriate To take a pro-active approach towards tenancy compliance, keeping residents safe, estate management, ensuring regular home reviews, estate walkabouts and estate inspections are carried out. Effectively manage all aspects of tenancy conditions, administration and enforcement having due regard to the needs of our tenants and other occupiers, the law and Dudley MBC policies and procedures. To identify, monitor and take necessary enforcement action against breaches of tenancy conditions including anti-social behaviour in accordance with legislation, policy, procedure, and guidelines. To respond to and manage reports of nuisance, harassment, or antisocial behaviour in a timely manner, commissioning the Community Safety (ASB) Team to assist with complex cases and where legal remedies are required. To manage vulnerable customers and complex casework, where higher levels of need are required to help sustain tenancies, commission other services such as our Community Safety (ASB) Team and Housing Support Teams and relevant agencies to offer appropriate services and where necessary legal enforcement. To undertake communal inspections in flatted blocks as required, and to monitor hazards and maintain high standards on housing estates, reporting any incidents of vandalism and/or damage to ensure speedy remedy. Proactively manage estates including identification and remedy of untidy gardens and tree maintenance. Arrange and lead on estate walkabouts and patch inspections along with residents and other stakeholders where appropriate. Identify health and safety concerns including reporting repairs to buildings, over-grown trees and shrubs and communal areas. Health and safety is a key priority for employees and it is everyone's responsibility to report repairs when they see them. To deliver a Home-Review programme, and actively follow up on all cases of compliance non-access cases on a timely basis to minimise risk to residents. To contribute to the improvement of housing services by working effectively with colleagues across teams, partnership organisations and external agencies to enhance the functionality, attractiveness, safety and sustainability of estates and homes. Play an active role in co-producing and commissioning planned enhancements to our services and to the built environment. To be a key contact in the community, well known to stakeholders, and actively engaged with community champions, Tenants & Residents Associations, local members, PCSOs and other key stakeholders. To provide elected members and MPs with information to carry out their democratic and/or governance responsibilities To encourage tenants to be actively involved in the upkeep of their area, to be involved in the local community and empower residents to influence the decision-making process. Forge relationships with involved customers, encouraging greater levels of customer involvement targeting new tenants. To be visible and responsive in the neighbourhood, arranging planned activities including community events and activities, facilitating joint working with other teams encouraging tenants to be actively involved in the upkeep of their area. To provide multi-channel access to tenants to discuss their needs using digital channels and face to face surgeries the CHO will be the first point of contact for residents and local members. To be vigilant to identifying safeguarding and support needs, and to engage with all applicable services to prevent harm and sustain tenancies. To actively work with households and other agencies at times of crisis such as relationship breakdown, domestic abuse, bereavement or decline in health to support housing need at critical times when customers are vulnerable. To use emotional intelligence in providing a sensitive and appropriate service. To work in partnership with colleagues from all teams, to meet the needs of our tenants through a multi-disciplinary hybrid neighbourhood service model. Work jointly with other teams to enhance the reputation of the Housing Service and to create well planned, sustainable, safe, and attractive communal environments within our buildings and across the whole estate. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

We are currently recruiting for an experienced Tenant Liaison Officer to support a leading Housing Association across Birmingham, Coventry, and Worcester. This is an excellent opportunity to join a busy team delivering essential repairs and maintenance programmes within occupied residential properties. The Role As a Tenant Liaison Officer, you will act as the key point of contact between residents, contractors, and the Housing Association throughout planned and ongoing maintenance works. You will be responsible for ensuring residents are kept fully informed, supported, and updated throughout the duration of repair and refurbishment projects. Key Responsibilities of a Tenant Liaison Officer: Liaise with tenants before, during, and after repairs and maintenance works. Provide clear and timely communication regarding project schedules, access requirements, and any changes to planned works. Manage resident expectations and resolve queries or concerns professionally. Support site teams in maintaining positive relationships with residents. Conduct resident visits and attend community meetings where required. Maintain accurate records of tenant communications and project updates. Assist in monitoring customer satisfaction and addressing complaints effectively. Requirements: Previous experience working as a Tenant Liaison Officer, Resident Liaison Officer, Customer Liaison Officer, or in a similar housing-related role. Experience supporting repairs, refurbishment, planned maintenance, or social housing projects. Excellent communication and customer service skills. Ability to build positive relationships with residents, contractors, and stakeholders. Strong organisational and administrative skills. Full UK driving licence and access to a vehicle. Ability to travel across Birmingham, Coventry, and Worcester as required. What's on Offer: Competitive hourly rate. Monday to Friday working pattern. Opportunity to work with a reputable Housing Association. Potential for contract extension based on business needs. Immediate start available. If this Tenant Liaison Officer role is of interest, please apply or contact (url removed)

Housing Options Officer 4-6 months Manchester Hybrid working 37 hours pw 27- 29 ph Umbrella Hamilton Woods Associates are currently recruiting for a Housing Options Officer to provide comprehensive advice and assistance to people in housing need. The role will require 2-3 days in their offices, with the ability to work 2-3 days from home. Responsibilities of the Housing Options Officer: Manage caseloads and complete detailed legal assessments of applications for housing Make decisions on all aspects of housing or homelessness applications including verification, eligibility, housing need and support Determine the support needs of households in housing need and refer to specialist providers where appropriate Participate in Housing Options Duty Rota Lead multi-agency case meetings for households with complex problems Develop strong relationships with all housing providers and promote multi-agency initiatives in the prevention of homelessness Essential Experience of the Housing Options Officer: Experience and knowledge of housing options and homelessness prevention tools Experience undertaking assessments in line with homelessness legislation Thorough knowledge of Part 7 of the 1996 Housing Act and related guidance and case law To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Resident Liaison Officer Location: Halifax, West Yorkshire Type: Permanent Salary: 30,000 - 32,000 + Car/Car allowance & Benefits We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise Carry out resident inductions and complete resident profiles Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements Support the management of complaints and help resolve issues quickly and effectively Work closely with site teams, management and client representatives to ensure excellent service delivery Attend meetings, open forums, public events and community engagement activities where required About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner Good organisational skills and the ability to manage a busy workload A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Planned maintenance Refurbishment works Decarbonisation programmes Property services Construction or repairs environments If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment

JOB DESCRIPTION The Guinness Partnership is expanding the Housing team and is recruiting adesk-based Housing Officer to join the team in Milton Keynes on a 12-month fixed-term contract.We appreciate that flexibility is important, and so we operate a hybrid working model. You will work in the office for 3 days, with the flexibility to work remotely 2 days per week. As a Housing Officer, you will deliver the Housing Service in the Guinness Great Service style, for general needs, shared owners and leasehold residents across defined regional patches, achieving positive outcomes for Guinness and our residents. The role supports and coordinates an accessible, visible, and proactive Housing Management service. Your key responsibility is to provide comprehensive case ownership by taking full responsibility for housing management cases from initial enquiry through to resolution, ensuring actions are timely, auditable, and compliant with the RSH Consumer Standards. What we are looking for We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will ideally be an experienced housing professional, with great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience in housing management within a registered provider of social housing Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong resource and time management, and the ability to prioritise, delivering value for money. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and concluding with the Ability to work with IT systems. Strong administrative skills, with close attention to detail Essential qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher CIH Level 3 or working towards To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would like to hear from you. Create your application today! Interviews will be conducted via Teams during the week commencing 6th July, with a task to be completed in advance. TGPCVL

We are seeking an experienced Lettings Officer to provide short-term cover for a busy housing team based in Burton upon Trent. This is a full-time role requiring an immediate start, with the potential to extend for a longer contract. Key Responsibilities of a Lettings Officer: Carrying out viewings of vacant properties Completing tenancy sign-ups for new tenants Undertaking ready-to-let inspections prior to sign-up Reviewing ID documentation during sign-ups Scanning and saving sign-up documents to the CRM system Uploading new tenancy details onto the housing management system Providing ad hoc administrative support, including uploading data and meter readings Uploading CORE data Verifying notices of termination Requesting property adverts and reviewing match lists Conducting pre-tenancy assessments and affordability checks About You: Previous experience in a lettings or housing management role Strong knowledge of tenancy sign-ups and compliance processes Confident carrying out affordability assessments and pre-tenancy checks Competent using housing management/CRM systems Organised, detail-focused, and able to work at pace Full UK driving licence and access to own vehicle (essential) What this Lettings Officer role has to offer: Competitive hourly rate Hybrid working Immediat start 37 hours per week Initial short term cover If this Lettings Officer role is for you please apply or contact (url removed)

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation click apply for full job details