Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
May 16, 2026
Full time
Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Claims/Customer Service Adviser Salary: £26,500 FTE (pro rata for part-time hours) Location: Rackheath, Norwich, office based Flexible- full-time or part-time considered What is on offer Permanent role with full time or part time options Flexible working arrangements depending on experience Excellent rates of pay depending on experience 28 days annual leave including bank holidays on a pro rata basis Company pension scheme About us A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering smooth, well organised experience for customer at what can be a stressful time. We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team. About the role We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath. This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish. We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment. Responsibilities include but not limited to: Coordinating and scheduling repair works for insurance claims Acting as a point of contact for customers, insurers, and trades Managing job records and claim related documentation Tracking progress and resolving issues where possible Supporting the wider team to ensure timely and efficient delivery Skills and Experience Experience in claims handling, coordination, or a similar role Strong organisational skills with the ability to juggle priorities Clear and confident communication skills A calm, professional approach in a fast-paced environment Good attention to detail and problem-solving ability Interested? Apply now with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
May 16, 2026
Full time
Claims/Customer Service Adviser Salary: £26,500 FTE (pro rata for part-time hours) Location: Rackheath, Norwich, office based Flexible- full-time or part-time considered What is on offer Permanent role with full time or part time options Flexible working arrangements depending on experience Excellent rates of pay depending on experience 28 days annual leave including bank holidays on a pro rata basis Company pension scheme About us A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering smooth, well organised experience for customer at what can be a stressful time. We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team. About the role We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath. This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish. We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment. Responsibilities include but not limited to: Coordinating and scheduling repair works for insurance claims Acting as a point of contact for customers, insurers, and trades Managing job records and claim related documentation Tracking progress and resolving issues where possible Supporting the wider team to ensure timely and efficient delivery Skills and Experience Experience in claims handling, coordination, or a similar role Strong organisational skills with the ability to juggle priorities Clear and confident communication skills A calm, professional approach in a fast-paced environment Good attention to detail and problem-solving ability Interested? Apply now with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Our client is currently seeking an experienced Building Surveyor for the London / South East region. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy cover and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc.) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Prior subsidence project management experience, perhaps. Degree in Building Surveying (BSC Hons). You will ideally be MRICS qualified AssocRICS as a minimum. Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1012. For all other vacancies, take a look at our website - exchange-street.co.uk
May 15, 2026
Full time
Our client is currently seeking an experienced Building Surveyor for the London / South East region. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy cover and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc.) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Prior subsidence project management experience, perhaps. Degree in Building Surveying (BSC Hons). You will ideally be MRICS qualified AssocRICS as a minimum. Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1012. For all other vacancies, take a look at our website - exchange-street.co.uk
Jonathan Lee Recruitment Ltd
Wellington, Shropshire
Claims Handler £26,000 £30,000 Office Based Looking for a Claims Handler role where you re valued, supported, and treated like part of the team? This growing specialist insurance brokerage is looking for an experienced Insurance Claims Handler to join their friendly, supportive claims team. If you enjoy managing claims from First Notification of Loss through to settlement and want a company that invests in you with paid qualifications and genuine career development, this could be a great next step. The Role as a Claims Handler In this role, you ll manage a varied caseload of insurance claims from start to finish, ensuring a smooth and professional claims experience for commercial clients. Key Responsibilities Manage insurance claims from FNOL to settlement Communicate with insurers, loss adjusters, and policyholders Handle commercial insurance claims with accuracy and care Negotiate fair and timely settlements Maintain detailed and compliant claims documentation Work closely with the wider brokerage team About You Experience as a Claims Handler within an insurer or brokerage or experience within general Insurance Confident, clear communication and negotiation skills Highly organised with strong attention to detail Comfortable in a busy, office-based environment What s on Offer £26,000 - £30,000 salary 25 days holiday + bank holidays Your birthday off Additional company benefits Fully funded professional development and insurance qualifications Supportive team within a growing brokerage If you re looking for a long-term role where your claims experience is genuinely appreciated and your development is fully supported, we d love to hear from you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
May 15, 2026
Full time
Claims Handler £26,000 £30,000 Office Based Looking for a Claims Handler role where you re valued, supported, and treated like part of the team? This growing specialist insurance brokerage is looking for an experienced Insurance Claims Handler to join their friendly, supportive claims team. If you enjoy managing claims from First Notification of Loss through to settlement and want a company that invests in you with paid qualifications and genuine career development, this could be a great next step. The Role as a Claims Handler In this role, you ll manage a varied caseload of insurance claims from start to finish, ensuring a smooth and professional claims experience for commercial clients. Key Responsibilities Manage insurance claims from FNOL to settlement Communicate with insurers, loss adjusters, and policyholders Handle commercial insurance claims with accuracy and care Negotiate fair and timely settlements Maintain detailed and compliant claims documentation Work closely with the wider brokerage team About You Experience as a Claims Handler within an insurer or brokerage or experience within general Insurance Confident, clear communication and negotiation skills Highly organised with strong attention to detail Comfortable in a busy, office-based environment What s on Offer £26,000 - £30,000 salary 25 days holiday + bank holidays Your birthday off Additional company benefits Fully funded professional development and insurance qualifications Supportive team within a growing brokerage If you re looking for a long-term role where your claims experience is genuinely appreciated and your development is fully supported, we d love to hear from you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Exchange Street Claims & Financial Services
Reading, Berkshire
Our client is currently seeking an experienced Building Surveyor for Reading / West London. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant Building Surveying / Loss Adjusting experience is desired. Prior subsidence project management experience, perhaps. Degree in Building Surveying (BSC Hons). Ideally you will be MCIOB or MRICS qualified, although this is not essential. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1033. For all other vacancies, take a look at our website - exchange-street.co.uk.
May 15, 2026
Full time
Our client is currently seeking an experienced Building Surveyor for Reading / West London. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant Building Surveying / Loss Adjusting experience is desired. Prior subsidence project management experience, perhaps. Degree in Building Surveying (BSC Hons). Ideally you will be MCIOB or MRICS qualified, although this is not essential. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1033. For all other vacancies, take a look at our website - exchange-street.co.uk.
Are you looking to kick-start your career in a fast-paced, professional environment? Do you have an interest in property law? Are you eager to gain exposure in the property law space, with a company that values your development? If so, this could be the perfect opportunity for you. A forward-thinking and growing business is seeking enthusiastic and detail-oriented Claims Handlers to join their dynamic team. This is an exciting chance for ambitious individuals to gain valuable experience within the Property Law space, while building a rewarding long-term career. In this role, Claims Handlers are responsible for managing a high volume of claims with speed and accuracy, ensuring each case is resolved efficiently while maintaining exceptional customer service standards. You'll review and validate claim documentation, uphold compliance with internal procedures and industry regulations, and maintain accurate records throughout the process. Communication is key, and you'll work closely with clients and colleagues across departments to resolve queries and keep claims moving forward. You'll be joining a collaborative team that values your input and encourages continuous improvement. The company offers full training and ongoing development, giving you the tools to grow your skills and progress within a supportive and professional environment. Previous experience in a claim handling role, where you are dealing with high-volume calls would be desirable. You must have strong organisational skills and an ability to manage multiple tasks simultaneously. This is a fantastic opportunity for someone to kick-start or continue their career in the property law space! This is an office-based opportunity and due to the location of the Hertford-based office, this role is commutable from Ware, Buntingford, Welwyn Garden City, Puckeridge, Sawbridgeworth, Hoddesdon, Broxbourne, Stevenage, Knebworth and Bishops Stortford. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
May 15, 2026
Full time
Are you looking to kick-start your career in a fast-paced, professional environment? Do you have an interest in property law? Are you eager to gain exposure in the property law space, with a company that values your development? If so, this could be the perfect opportunity for you. A forward-thinking and growing business is seeking enthusiastic and detail-oriented Claims Handlers to join their dynamic team. This is an exciting chance for ambitious individuals to gain valuable experience within the Property Law space, while building a rewarding long-term career. In this role, Claims Handlers are responsible for managing a high volume of claims with speed and accuracy, ensuring each case is resolved efficiently while maintaining exceptional customer service standards. You'll review and validate claim documentation, uphold compliance with internal procedures and industry regulations, and maintain accurate records throughout the process. Communication is key, and you'll work closely with clients and colleagues across departments to resolve queries and keep claims moving forward. You'll be joining a collaborative team that values your input and encourages continuous improvement. The company offers full training and ongoing development, giving you the tools to grow your skills and progress within a supportive and professional environment. Previous experience in a claim handling role, where you are dealing with high-volume calls would be desirable. You must have strong organisational skills and an ability to manage multiple tasks simultaneously. This is a fantastic opportunity for someone to kick-start or continue their career in the property law space! This is an office-based opportunity and due to the location of the Hertford-based office, this role is commutable from Ware, Buntingford, Welwyn Garden City, Puckeridge, Sawbridgeworth, Hoddesdon, Broxbourne, Stevenage, Knebworth and Bishops Stortford. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Our client is currently seeking an experienced Building Surveyor to deal with subsidence claims operating throughout the Birmingham / West Midlands region. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage, determine defect causation and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Experienced in project management, tender preparation and an expert in the requirements for CDM. Degree in Building Surveying (BSC Hons). Ideally you will be MRICS, C.Build.E or AMIStructE qualified, although this is not essential. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1011. For all other vacancies, take a look at our website - exchange-street.co.uk
May 15, 2026
Full time
Our client is currently seeking an experienced Building Surveyor to deal with subsidence claims operating throughout the Birmingham / West Midlands region. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage, determine defect causation and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Experienced in project management, tender preparation and an expert in the requirements for CDM. Degree in Building Surveying (BSC Hons). Ideally you will be MRICS, C.Build.E or AMIStructE qualified, although this is not essential. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1011. For all other vacancies, take a look at our website - exchange-street.co.uk
Ernest Gordon Recruitment Limited
Mansfield, Nottinghamshire
Claims Handler (Insurance / Motor Trade) 28,000 - 30,000 + Funded Qualifications + Internal Training + Progression to Senior + Great Working Environment Mansfield Are you a Claims Handler or similar from an Insurance background, looking for a Monday - Friday. 9am - 5pm role where you will build a long term career alongside a friendly team? On offer is the opportunity to join a highly specialist team, with a wealth of insurance experience. Established over 40 years ago, they have a great local reputation for their exceptional client service, and are expanding rapidly due to continued demand, providing tailor made, sector specific support to a variety of clients. You will be responsible for reviewing insurance claims for customers to ensure their eligibility for coverage, working as a key part of a small but dynamic team. This role would suit a Claims Handler or similar from an Insurance background looking for a stable role, 9-5pm role with future progression opportunities. The Role: Manage the process and provide guidance on making a claim Gathering required information and documents to support claim Monitoring a claim's progress and ensure its efficiency Investigating any potentially fraudulent claims Consulting and collaborating with other legal and claims professionals to assess the claim terms The Person: Claims Handler or similar Insurance background Commutable to Mansfield Job Reference BBBH 24938 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
May 15, 2026
Full time
Claims Handler (Insurance / Motor Trade) 28,000 - 30,000 + Funded Qualifications + Internal Training + Progression to Senior + Great Working Environment Mansfield Are you a Claims Handler or similar from an Insurance background, looking for a Monday - Friday. 9am - 5pm role where you will build a long term career alongside a friendly team? On offer is the opportunity to join a highly specialist team, with a wealth of insurance experience. Established over 40 years ago, they have a great local reputation for their exceptional client service, and are expanding rapidly due to continued demand, providing tailor made, sector specific support to a variety of clients. You will be responsible for reviewing insurance claims for customers to ensure their eligibility for coverage, working as a key part of a small but dynamic team. This role would suit a Claims Handler or similar from an Insurance background looking for a stable role, 9-5pm role with future progression opportunities. The Role: Manage the process and provide guidance on making a claim Gathering required information and documents to support claim Monitoring a claim's progress and ensure its efficiency Investigating any potentially fraudulent claims Consulting and collaborating with other legal and claims professionals to assess the claim terms The Person: Claims Handler or similar Insurance background Commutable to Mansfield Job Reference BBBH 24938 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £26,199 per year, Band C, Level 3 Hours: Full-time, 35 hours per week Contract: Permanent About the Role: At Unity Insurance, part of the Scouts movement, we re proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most. We re a small, supportive team with a big heart, and we re looking for an experienced Account Handler to join us. If you re passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we d love to hear from you. This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose. What you ll do as an Account Handler: Be the first point of contact for our clients Provide quotes, advice, and ongoing support Manage renewals, policy updates, and claims Recommend additional products to help clients stay protected Ensure all administration is accurate and completed on time Deliver excellent customer service and help us grow our client base What we re looking for as an Account Handler: Experience in insurance and customer service Understanding of youth organisations or small charities Good knowledge of insurance principles and FCA guidelines Confident using computers and insurance systems Working towards or holding insurance qualifications A genuine passion for helping others Why join us? At Unity, your work makes a real difference. You ll be supporting the amazing organisations that help young people gain skills for life and you ll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter Benefits We re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days holiday, rising to 32 days after 2 years service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click . Closing date for applications : 23:59pm Sunday 31st May 2026 Interviews will be held on Monday 8th June 2026 in Lancing. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
May 15, 2026
Full time
Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £26,199 per year, Band C, Level 3 Hours: Full-time, 35 hours per week Contract: Permanent About the Role: At Unity Insurance, part of the Scouts movement, we re proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most. We re a small, supportive team with a big heart, and we re looking for an experienced Account Handler to join us. If you re passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we d love to hear from you. This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose. What you ll do as an Account Handler: Be the first point of contact for our clients Provide quotes, advice, and ongoing support Manage renewals, policy updates, and claims Recommend additional products to help clients stay protected Ensure all administration is accurate and completed on time Deliver excellent customer service and help us grow our client base What we re looking for as an Account Handler: Experience in insurance and customer service Understanding of youth organisations or small charities Good knowledge of insurance principles and FCA guidelines Confident using computers and insurance systems Working towards or holding insurance qualifications A genuine passion for helping others Why join us? At Unity, your work makes a real difference. You ll be supporting the amazing organisations that help young people gain skills for life and you ll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter Benefits We re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days holiday, rising to 32 days after 2 years service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click . Closing date for applications : 23:59pm Sunday 31st May 2026 Interviews will be held on Monday 8th June 2026 in Lancing. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Michael Page have partnered with a reputable and progressive Insurance Business in Morley to recruit for a Claims Handler to join their team on a Permanent Basis to start asap. The business are significantly growing have lots of exciting plans for the year in terms of expansion within the department if you are experienced within customer services and passionate about helping and supporting clients we would love to hear from you. Client Details Michael Page have partnered with a reputable and progressive Insurance Business in Morley to recruit for a Claims Handler to join their team on a Permanent Basis to start asap. The business are significantly growing have lots of exciting plans for the year in terms of expansion within the department if you are experienced within customer services and passionate about helping and supporting clients we would love to hear from you. Description As a Claims Handler you will be working as part of a team to support customers with their active cases in relation to their existing products and services. You will be the initial first point of contact for customers gathering all supporting documentation and handling claims and complex cases from start to finish. The role will be mainly supporting customers over the telephone and email alongside occasional webchat platforms and social media. Profile Previous claims or customer service experience Confident telephone manner and excellent communication skills Thrive in a busy targeted environment Passionate about helping and supporting customers An excellent team player Job Offer Salary of 26200+ reputable insurance business in Morley+ exciting time to join the team+ good progression and development+ competitive benefits package+ free parking+ accessible location from Leeds and Bradford+ great team and culture+ no shift patterns or weekends+ immediate interviews being held please apply now to avoid disappointment
May 15, 2026
Full time
Michael Page have partnered with a reputable and progressive Insurance Business in Morley to recruit for a Claims Handler to join their team on a Permanent Basis to start asap. The business are significantly growing have lots of exciting plans for the year in terms of expansion within the department if you are experienced within customer services and passionate about helping and supporting clients we would love to hear from you. Client Details Michael Page have partnered with a reputable and progressive Insurance Business in Morley to recruit for a Claims Handler to join their team on a Permanent Basis to start asap. The business are significantly growing have lots of exciting plans for the year in terms of expansion within the department if you are experienced within customer services and passionate about helping and supporting clients we would love to hear from you. Description As a Claims Handler you will be working as part of a team to support customers with their active cases in relation to their existing products and services. You will be the initial first point of contact for customers gathering all supporting documentation and handling claims and complex cases from start to finish. The role will be mainly supporting customers over the telephone and email alongside occasional webchat platforms and social media. Profile Previous claims or customer service experience Confident telephone manner and excellent communication skills Thrive in a busy targeted environment Passionate about helping and supporting customers An excellent team player Job Offer Salary of 26200+ reputable insurance business in Morley+ exciting time to join the team+ good progression and development+ competitive benefits package+ free parking+ accessible location from Leeds and Bradford+ great team and culture+ no shift patterns or weekends+ immediate interviews being held please apply now to avoid disappointment
Exchange Street Claims ltd
City, Newcastle Upon Tyne
A leading claims management company in the UK is seeking an experienced property claims handler. This home-based role involves managing both domestic and commercial claims, conducting virtual site visits, and communicating with policyholders. The candidate must have a relevant qualification such as Cert CII or Cert CILA, and possess a driving license for future field visits. The company offers support for further qualifications and clear progression opportunities.
May 15, 2026
Full time
A leading claims management company in the UK is seeking an experienced property claims handler. This home-based role involves managing both domestic and commercial claims, conducting virtual site visits, and communicating with policyholders. The candidate must have a relevant qualification such as Cert CII or Cert CILA, and possess a driving license for future field visits. The company offers support for further qualifications and clear progression opportunities.
A leading insurance company in Greater London is seeking a Claims Handler to manage and negotiate complex marine claims. The ideal candidate will have at least 10 years of experience in marine claims and be ACII qualified. Responsibilities include ensuring compliance with company guidelines, liaising with brokers and legal representatives, and delivering exceptional customer service. This permanent position offers the opportunity to work in a collaborative environment focused on achieving high service levels.
May 15, 2026
Full time
A leading insurance company in Greater London is seeking a Claims Handler to manage and negotiate complex marine claims. The ideal candidate will have at least 10 years of experience in marine claims and be ACII qualified. Responsibilities include ensuring compliance with company guidelines, liaising with brokers and legal representatives, and delivering exceptional customer service. This permanent position offers the opportunity to work in a collaborative environment focused on achieving high service levels.
IBA Account Handler Your new company An established and progressive insurance brokerage based in London, offering a hybrid working pattern (typically 2-3 days in the office). The business is recognised for its inclusive culture, strong focus on employee growth, and lively office environment. With an emphasis on flexibility, wellbeing, and long-term development, this is a place where you're encouraged to shape your role and build a career across a wider group. Your new role As an IBA Account Handler, you will oversee a portfolio of client accounts and manage all aspects of Insurance Broking Accounts (IBA) across multiple brands. Your responsibilities will include: Investigating and allocating cash Leading credit control activity and ensuring prompt debt collection Processing payments for claims and return premiums Producing accurate, timely MI reports Working with internal teams and external partners to resolve queries Preparing and issuing statements of account ️ Ensuring adherence to FCA CASS 5 Client Money Rules ️ Maintaining accurate ledgers and financial records Identifying potential bad debts and escalating where required Building strong working relationships to support financial performance This is a detail-focused, client-centric role where your financial expertise and communication skills will be essential. What you'll need to succeed Previous experience in an IBA role Strong MS Office capability Knowledge of Global XB (advantageous) Excellent written and verbal communication skills Ability to influence stakeholders and resolve issues effectively A proactive, resilient, and professional approach What you'll get in return Competitive salary 10% employer pension contribution (with 5% employee input) Generous annual leave allowance Private medical insurance Annual bonus scheme Discounts at major retailers, gyms, restaurants, and more ️ Access to wellbeing initiatives and career development support A vibrant, inclusive culture with regular social events and recognition programmes What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 15, 2026
Full time
IBA Account Handler Your new company An established and progressive insurance brokerage based in London, offering a hybrid working pattern (typically 2-3 days in the office). The business is recognised for its inclusive culture, strong focus on employee growth, and lively office environment. With an emphasis on flexibility, wellbeing, and long-term development, this is a place where you're encouraged to shape your role and build a career across a wider group. Your new role As an IBA Account Handler, you will oversee a portfolio of client accounts and manage all aspects of Insurance Broking Accounts (IBA) across multiple brands. Your responsibilities will include: Investigating and allocating cash Leading credit control activity and ensuring prompt debt collection Processing payments for claims and return premiums Producing accurate, timely MI reports Working with internal teams and external partners to resolve queries Preparing and issuing statements of account ️ Ensuring adherence to FCA CASS 5 Client Money Rules ️ Maintaining accurate ledgers and financial records Identifying potential bad debts and escalating where required Building strong working relationships to support financial performance This is a detail-focused, client-centric role where your financial expertise and communication skills will be essential. What you'll need to succeed Previous experience in an IBA role Strong MS Office capability Knowledge of Global XB (advantageous) Excellent written and verbal communication skills Ability to influence stakeholders and resolve issues effectively A proactive, resilient, and professional approach What you'll get in return Competitive salary 10% employer pension contribution (with 5% employee input) Generous annual leave allowance Private medical insurance Annual bonus scheme Discounts at major retailers, gyms, restaurants, and more ️ Access to wellbeing initiatives and career development support A vibrant, inclusive culture with regular social events and recognition programmes What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
IBA Client Account Handler - Fully Remote Your new company A prominent specialist insurance broker based in London, celebrated for its energetic culture, flexible hybrid working model, and strong dedication to employee development. With a typical pattern of 2-3 days in the office, this organisation provides a dynamic environment where your expertise is recognised and your career progression is genuinely supported. Diversity, innovation, and collaboration sit at the core of their approach. Your new role As an IBA Client Account Handler, you will oversee a portfolio of client accounts across multiple brands, playing a key role in maintaining the financial integrity of the business. Your responsibilities will include: Investigating and allocating cash Leading credit control activity and ensuring prompt debt recovery Processing payments for claims and return premiums Producing accurate and timely management information (MI) Working closely with internal teams and external stakeholders to resolve queries ️ Ensuring full compliance with FCA CASS 5 Client Money Rules ️ Maintaining accurate and up-to-date accounting ledgers and records Building strong working relationships to support financial performance This is a hands-on, detail-driven role where your accuracy, resilience, and communication skills will be essential. What you'll need to succeed Proven experience in an IBA role or Credit Control in an insurance business Strong MS Office skills Knowledge of Global XB (preferred) Excellent communication and stakeholder management abilities A proactive, professional, and determined approach What you'll get in return Competitive salary Generous annual leave entitlement Private medical insurance Annual bonus scheme Discounts at major retailers, gyms, restaurants, and more ️ Access to wellbeing programmes and career development support A vibrant, inclusive culture with regular social events and recognition initiatives What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 15, 2026
Full time
IBA Client Account Handler - Fully Remote Your new company A prominent specialist insurance broker based in London, celebrated for its energetic culture, flexible hybrid working model, and strong dedication to employee development. With a typical pattern of 2-3 days in the office, this organisation provides a dynamic environment where your expertise is recognised and your career progression is genuinely supported. Diversity, innovation, and collaboration sit at the core of their approach. Your new role As an IBA Client Account Handler, you will oversee a portfolio of client accounts across multiple brands, playing a key role in maintaining the financial integrity of the business. Your responsibilities will include: Investigating and allocating cash Leading credit control activity and ensuring prompt debt recovery Processing payments for claims and return premiums Producing accurate and timely management information (MI) Working closely with internal teams and external stakeholders to resolve queries ️ Ensuring full compliance with FCA CASS 5 Client Money Rules ️ Maintaining accurate and up-to-date accounting ledgers and records Building strong working relationships to support financial performance This is a hands-on, detail-driven role where your accuracy, resilience, and communication skills will be essential. What you'll need to succeed Proven experience in an IBA role or Credit Control in an insurance business Strong MS Office skills Knowledge of Global XB (preferred) Excellent communication and stakeholder management abilities A proactive, professional, and determined approach What you'll get in return Competitive salary Generous annual leave entitlement Private medical insurance Annual bonus scheme Discounts at major retailers, gyms, restaurants, and more ️ Access to wellbeing programmes and career development support A vibrant, inclusive culture with regular social events and recognition initiatives What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
IBA Account Handler - 6 Month FTC - Remote Your new company You'll be joining a dynamic and fast-growing specialist business within a wider leading UK group, known for its supportive culture, professional development opportunities and flexible approach to work. The organisation is proud of its inclusive environment, offering access to wellbeing programmes, study support, staff awards, community initiatives, and a range of benefits from medical insurance to generous pension contributions. Offices are energetic and collaborative, while still offering the balance employees need. Your new role As an IBA Account Handler, you will be responsible for managing a portfolio of client accounts across multiple brands. You'll oversee the full lifecycle of account handling including debt collection, cash allocation, credit control, claims and return-premium payments, and ensuring client ledgers remain accurate and up to date. You'll produce timely management information, liaise regularly with internal teams, resolve cash queries, monitor payments to brokers, and maintain clear and comprehensive records. What you'll need to succeed - Previous experience in an IBA or similar accounting role- Strong working knowledge of MS Office - Websure system experience advantageous - Excellent organisation, accuracy and attention to detail - Strong communication skills and confidence liaising with internal and external stakeholders - Ability to manage deadlines, resolve queries and maintain high standards of ledger control - A proactive approach to problem-solving and delivering results - Understanding of FCA client money requirements (desirable) What you'll get in return - Competitive salary and group annual bonus scheme- Remote Working - 10% employer pension contribution (with 5% employee input) - Private Medical Insurance & Life Assurance (x4 salary) - Group Income Protection - Generous annual leave entitlement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 14, 2026
Full time
IBA Account Handler - 6 Month FTC - Remote Your new company You'll be joining a dynamic and fast-growing specialist business within a wider leading UK group, known for its supportive culture, professional development opportunities and flexible approach to work. The organisation is proud of its inclusive environment, offering access to wellbeing programmes, study support, staff awards, community initiatives, and a range of benefits from medical insurance to generous pension contributions. Offices are energetic and collaborative, while still offering the balance employees need. Your new role As an IBA Account Handler, you will be responsible for managing a portfolio of client accounts across multiple brands. You'll oversee the full lifecycle of account handling including debt collection, cash allocation, credit control, claims and return-premium payments, and ensuring client ledgers remain accurate and up to date. You'll produce timely management information, liaise regularly with internal teams, resolve cash queries, monitor payments to brokers, and maintain clear and comprehensive records. What you'll need to succeed - Previous experience in an IBA or similar accounting role- Strong working knowledge of MS Office - Websure system experience advantageous - Excellent organisation, accuracy and attention to detail - Strong communication skills and confidence liaising with internal and external stakeholders - Ability to manage deadlines, resolve queries and maintain high standards of ledger control - A proactive approach to problem-solving and delivering results - Understanding of FCA client money requirements (desirable) What you'll get in return - Competitive salary and group annual bonus scheme- Remote Working - 10% employer pension contribution (with 5% employee input) - Private Medical Insurance & Life Assurance (x4 salary) - Group Income Protection - Generous annual leave entitlement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Job Title: Customer Service First Response Unit Claims Handler Location: Liverpool Salary: 26,938 per annum plus the opportunity to earn a performance-related bonus of 4200 paid on a quarterly basis, once established within your role Job Type: Full Time, Permanent Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm. What you will be doing: Providing a professional and proactive response in assessing claims in line with policy and procedure Providing an empathetic service to clients who have been involved in road traffic incidents Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification To resolve any issues avoiding expressions of dissatisfaction escalating into complaints Handle First Notification of Loss (FNOL) calls, entering relevant claims details To monitor and manage claims ensuring all services are provided in an agreed timescale Assessing new claims in accordance with policy terms and conditions Identify and initiate any potential recoveries from 3rd parties Handle any complaints in line with FCA guidelines Identifying key requirements for replacement vehicles Work to agreed SLA's and KPI's What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Claims Advisor, Claims Assistant may all be considered.
May 14, 2026
Full time
Job Title: Customer Service First Response Unit Claims Handler Location: Liverpool Salary: 26,938 per annum plus the opportunity to earn a performance-related bonus of 4200 paid on a quarterly basis, once established within your role Job Type: Full Time, Permanent Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm. What you will be doing: Providing a professional and proactive response in assessing claims in line with policy and procedure Providing an empathetic service to clients who have been involved in road traffic incidents Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification To resolve any issues avoiding expressions of dissatisfaction escalating into complaints Handle First Notification of Loss (FNOL) calls, entering relevant claims details To monitor and manage claims ensuring all services are provided in an agreed timescale Assessing new claims in accordance with policy terms and conditions Identify and initiate any potential recoveries from 3rd parties Handle any complaints in line with FCA guidelines Identifying key requirements for replacement vehicles Work to agreed SLA's and KPI's What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Claims Advisor, Claims Assistant may all be considered.
Exchange Street Executive Search
Newcastle Upon Tyne, Tyne And Wear
Our client is currently seeking an experienced Building Surveyor for Newcastle. You will mainly deal with Latent Defect claims on both delegated and retained Authority basis and have experience managing construction claims. The Role is Hybrid covering Newcastle and the North East. The Role Claim Evaluation: Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Degree in Building Surveying (BSC Hons). Ideally MRICS / MCIOB qualified (or working towards). Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CV to Dave Clements at Exchange Street Claims - (url removed), Job Ref: DC1037. For all other vacancies, take a look at our website - (url removed)
May 14, 2026
Full time
Our client is currently seeking an experienced Building Surveyor for Newcastle. You will mainly deal with Latent Defect claims on both delegated and retained Authority basis and have experience managing construction claims. The Role is Hybrid covering Newcastle and the North East. The Role Claim Evaluation: Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Degree in Building Surveying (BSC Hons). Ideally MRICS / MCIOB qualified (or working towards). Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CV to Dave Clements at Exchange Street Claims - (url removed), Job Ref: DC1037. For all other vacancies, take a look at our website - (url removed)
Our client is currently seeking an experienced Building Surveyor to deal with subsidence claims operating throughout the Birmingham / West Midlands region. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage, determine defect causation and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Experienced in project management, tender preparation and an expert in the requirements for CDM. Degree in Building Surveying (BSC Hons). Ideally you will be MRICS, C.Build.E or AMIStructE qualified, although this is not essential. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims (phone number removed), (url removed), Job Ref: DC1011. For all other vacancies, take a look at our website - (url removed)
May 14, 2026
Full time
Our client is currently seeking an experienced Building Surveyor to deal with subsidence claims operating throughout the Birmingham / West Midlands region. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage, determine defect causation and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Experienced in project management, tender preparation and an expert in the requirements for CDM. Degree in Building Surveying (BSC Hons). Ideally you will be MRICS, C.Build.E or AMIStructE qualified, although this is not essential. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims (phone number removed), (url removed), Job Ref: DC1011. For all other vacancies, take a look at our website - (url removed)
Our client is currently seeking an experienced Building Surveyor for the North West. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy cover and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc.) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired Prior subsidence project management experience, perhaps Degree in Building Surveying (BSC Hons) You will ideally be MRICS qualified AssocRICS as a minimum Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation Strong communication skills, both written and verbal Excellent customer service, organizational & communication skills Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims (phone number removed), (url removed), Job Ref: DC1008. For all other vacancies, take a look at our website - (url removed)
May 14, 2026
Full time
Our client is currently seeking an experienced Building Surveyor for the North West. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy cover and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc.) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired Prior subsidence project management experience, perhaps Degree in Building Surveying (BSC Hons) You will ideally be MRICS qualified AssocRICS as a minimum Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation Strong communication skills, both written and verbal Excellent customer service, organizational & communication skills Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims (phone number removed), (url removed), Job Ref: DC1008. For all other vacancies, take a look at our website - (url removed)
Customer Resolution Executive; Complaints Handler Customer Resolution Executive Farnborough (Hybrid Working) Long-term Opportunity About the Role We are recruiting for a Regulatory Complaints & Claims Executive to join a premium automotive brand. This is a fast-paced and highly responsible role where you will investigate, manage, and resolve complaints and claims, ensuring all cases are handled in line with regulatory requirements and internal standards. You'll play a key role in protecting the organisation's reputation while delivering a high-quality experience for customers and third-party partners. What You'll Be Doing Investigate and resolve customer complaints and claims within regulatory timeframes Respond to voluntary disclosures from third-party firms Manage ongoing customer and third-party communication, including follow-ups and occasional outbound calls Ensure compliance with FCA complaint handling rules (DISP) and issue holding responses where required Track complaint and claim progress, identifying trends and risks Log and manage breaches, including carrying out root-cause analysis Support handling of FOS complaints, CCA remediation, and bulk voluntary disclosure responses Manage daily action reports and maintain accurate records Collaborate with colleagues and contribute to continuous process improvement initiatives Handle sensitive or vulnerable customer cases with professionalism and empathy About You To succeed in this role, you'll be highly organised, analytical, and confident working in a regulated environment. You will have: Experience in customer service, complaints handling, or regulated environments (automotive or financial services preferred) Strong understanding of FCA regulations (DISP) and consumer protection principles Excellent communication and interpersonal skills Ability to prioritise workload, meet deadlines, and work independently Strong attention to detail and problem-solving ability Confident using Microsoft Office and internal systems A proactive mindset with a focus on continuous improvement Desirable: Knowledge of motor trade law or regulatory bodies What's in It for You Opportunity to work with a globally recognised premium brand Exposure to complex regulatory and complaint-handling processes A collaborative team environment with strong support Opportunities to develop expertise in compliance, investigation, and customer experience Hybrid working and competitive benefits Why Join? This is a fantastic opportunity to work in a role that combines customer focus, analytical thinking, and regulatory compliance, where your work directly impacts customer outcomes and business integrity. Apply Now If you're passionate about delivering excellent customer outcomes and thrive in a structured, regulated environment, we'd love to hear from you. #
May 14, 2026
Contractor
Customer Resolution Executive; Complaints Handler Customer Resolution Executive Farnborough (Hybrid Working) Long-term Opportunity About the Role We are recruiting for a Regulatory Complaints & Claims Executive to join a premium automotive brand. This is a fast-paced and highly responsible role where you will investigate, manage, and resolve complaints and claims, ensuring all cases are handled in line with regulatory requirements and internal standards. You'll play a key role in protecting the organisation's reputation while delivering a high-quality experience for customers and third-party partners. What You'll Be Doing Investigate and resolve customer complaints and claims within regulatory timeframes Respond to voluntary disclosures from third-party firms Manage ongoing customer and third-party communication, including follow-ups and occasional outbound calls Ensure compliance with FCA complaint handling rules (DISP) and issue holding responses where required Track complaint and claim progress, identifying trends and risks Log and manage breaches, including carrying out root-cause analysis Support handling of FOS complaints, CCA remediation, and bulk voluntary disclosure responses Manage daily action reports and maintain accurate records Collaborate with colleagues and contribute to continuous process improvement initiatives Handle sensitive or vulnerable customer cases with professionalism and empathy About You To succeed in this role, you'll be highly organised, analytical, and confident working in a regulated environment. You will have: Experience in customer service, complaints handling, or regulated environments (automotive or financial services preferred) Strong understanding of FCA regulations (DISP) and consumer protection principles Excellent communication and interpersonal skills Ability to prioritise workload, meet deadlines, and work independently Strong attention to detail and problem-solving ability Confident using Microsoft Office and internal systems A proactive mindset with a focus on continuous improvement Desirable: Knowledge of motor trade law or regulatory bodies What's in It for You Opportunity to work with a globally recognised premium brand Exposure to complex regulatory and complaint-handling processes A collaborative team environment with strong support Opportunities to develop expertise in compliance, investigation, and customer experience Hybrid working and competitive benefits Why Join? This is a fantastic opportunity to work in a role that combines customer focus, analytical thinking, and regulatory compliance, where your work directly impacts customer outcomes and business integrity. Apply Now If you're passionate about delivering excellent customer outcomes and thrive in a structured, regulated environment, we'd love to hear from you. #
